Recent Reviews from Mercedes-Benz of Orlando

Awful experience after you buy the car. Nobody answer you. Really Awful

The service advisor was very professional. The established is also very nice. The staff was very nice and greeted me very well. I had a very good experience, will definitely recommend this MB of Orlando.

Drake has been great for our family maintaining our cars to the highest level ...

Earl has great customer skills. He’s exceptional at what he does. My time at the store is always made welcomed and comfortable. I wouldn’t trade my time here for any other company!!! Thanks Earl!!!

Just moved. Happy that Earl will be my new service advisor.

Great customer service. See Drake - he is amazing.

Took my car in for service and couldn’t be more pleased with Drake and his team. Highly recommend!

Just purchased brand new GLA 250 from Gary Bud. He provided the price and packaging we were looking for before we visited the dealership. Thank you for all your help and great customer service.

Michael the Service Manager was very attentive to my needs and sensitive to my time. Leon Portelli

The service I received at Mercedes Benz was perfect. Our service rep. Drake, was awesome. Drake actually had a recall on our S550 coupe we did not know about. He was able to do that service at the same time, saving us time and money having to do another service. Our car was cleaned, and done on time. Thank you Drake for you time and expertise. An asset to Mercedes Benz. I would definitely purchase another car from this dealership. The purchase of the car is important, but almost more important is the after purchase service.

MARCUS at MB Orlando saw my girlfriend coming! She has a LEASED 2017 MB C300 with just 14K miles on it! That a**hole tried to tell her that she needed 4 new tires and new brakes all the way around. $1400 for tires, $1200 for front brakes and $800 for rear brakes... ON A BRAND NEW LEASE, BRAND NEW CAR with LESS THAN 14K MILES ON IT! I have bought 4 MB in last 10 years. THIS IS MY LAST! I am done with unethical/predatory practices on MB owners by these dealerships!! I am also reporting this to BBB and other review websites. Shame on all of you at MB Orlando!

*** BUYERS BEWARE!! SERVICE CENTER RIP OFFS!! *** SHAME ON YOU MARCUS!! My girlfriend brought in her 2017 C300 to you to get first year B Service conducted on her LEASE. He found a screw in her tire. But he then proceeded to tell her the following: 1) The screw could not be repaired, a new tire was required. 2) The alignment was out and that she needed 4 BRAND NEW TIRES as a result. 3) Then he "really felt sorry to tell her the bad news" but she also needed BRAKE REPLACEMENT on both the front and rear. TOTAL BILL $1275 Tires and Alignment, $2,000 Brakes = TOTAL BILL $3,275!! On a LEASED VEHICLE less than 1 year old lease. MARCUS - You are the reason I will never Buy from MB again! I have purchased 4 in the last 10 years - look me up. We owned a TIRE STORE in Orlando for 25 years as well. I know what I am talking about and this is nothing short of a predatory consumer practice! You saw a young women come into your shop for a simple scheduled maintenance and road hazard repair - and you saw dollar signs! YOU SHOULD BE FIRED!!

Family vacation break warning .. scheduled appointment the next day 8AM, my vehicle was returned to me as promised at 2:00, repair and service completed, outstanding staff all around excellent service experience!

We have purchased Mercedes-Benz vehicles for over 15 years from various dealerships across the U.S and Canada. I can truly say that this dealership is very far from being a representation for what Mercedes-Benz stands for. We visited this dealership today with all intentions to purchase a 2015 GL450 we spoke to Charolette about prior to our visit. Charolette indicated she had two GL’s in stock but could not find one of them. We took a look at another one they had in stock and decided to purchase it. Charolette begins to work out the paperwork and have the buyers order drawn up when another sales person comes and says “Charolette I need the keys for the GL” I sold it yesterday. We spent two hours there. Charolette has no idea what is happening, the other truck does not exist that is advertised. Just unprofessional and completely disorganized. Save yourself the hassle, visit another Mercedes dealership that treats you with respect.

Love the Drake. Great service. Great guy. Thanks for the help.

Service was great and performed to expectations. Aaron gave us all the explanations that we needed.

outstanding service and clear explanation of the work that was performed.

I had been shopping for a particualar make/model/color of vehicle for a few months. I sent 4 different dealerships with similar vehicles the same email, it simply stated “I am interested in XXX vehicle that you have but I am located in another state. Can you quote me an out the door price based on a cash purchase and explain how delivery of this vehicle would work”. Terrence Lee was the only one who actually read the email and responded with real answers instead of canned responses asking me to come in for a test drive. Terrence was very professional and helpful and he walked me all the way through the process. I got a great deal on a great vehicle and had it delivered over 430 miles away. Excellent service from a staff who treats you as a person and not a target. I’m extremely happy with this purchase and this entire experience.

‘0’ star.. never expected double NEGATIVE experience from a Mercedes-Benz service place.Dropped car on Tuesday evening and told me will let me know next day when it is ready.Just for changing one tire and regular oil change/service. I checked with my assigned service representative (his card says Assistant service manager) on Wednesday about the status. We made two phone calls between us and both times he was very abrupt and unwilling to answer my questions fully. He told me he will let me know when everything gets done.I didn’t get any phone calls until 0530 pm ; so I called service center and they said they have no status on my car and Mr.S******k already left.I had made no alternate arrangements for any other vehicle expecting that I might get the vehicle back since nobody called me by late evening saying otherwise.So I patiently told the front desk person to leave a message for Mr.M**e S******k. I got a call from him Thursday morning at 0730 saying my car is ready to pick up( magically just after the service center opened!!!). He or someone covering him should had the common courtesy of calling to let me know if it was ready or not.So I could have get on with some other arrangement instead of waiting. Second thing that really pissed me off was after they handed over the car to me and while driving I thought I will clean my windshield glass ; there was no washer fluid. The service record says it was inspected and changed.Seriously!!! So I have to turn around and go back to the service center again and they took it inside to ‘ check ‘ it. I lost my nerves and went to Service Director and made a complaint.He found out that they filled washer fluid but didn’t checked the function. I asked him’ So how can I trust you guys did everything that you said you did on paper?’ He apologized . This is 2 back to back bad service I received in the span of one day which is completely opposite to what Mercedes’s service standard. Will NEVER go back to this service center again.

Claudia Graziolli - Thank you for helping me choose the perfect car. I love my new GLC 300! Your knowledge, professionalism and customer service was top-notch.

My experience at this location has always been Exceptional!

Very good experience. My service advisor, Mike T, is very pleasant and knowledgeable. Always has a smile on his face.

My experience with Mercedes Benz of Orlando for regular maintenance service is excellent. I've had my GLE 350 since September 2016 and received its initial first maintenance in March of 2017. A year later this March of 2018 is my GLE's yearly maintenance. We brought it in to MB of Orlando and our designated service advisor Earl Koffler greeted us at the door and within minutes he has noted all the services requested to be done to my GLE. Earl is knowledgeable in all aspects of my GLE's needs. What my wife and I like about Earl is that he listens carefully on the requested services for my GLE, explains what are going to be done, executes the request and tells me when to pick it up. When the work requires overnight, Earl has our courtesy loaner SUV gas up and ready to go. When I pick up my GLE, the appearance is clean inside and outside. Thereafter, Earl will explain to me and my wife the completed work on my GLE. Even the things that were not discussed before but needed to be done under the warranty, Earl got them done. Earl is the kind of service advisor who we can trust and rely on for excellent results. All the staffers at Mercedes Benz of Orlando to whom we have had the chance of interaction were very much professionals and with the down-to-earth demeanor.

It was amazing,the nice persons that work there really take care of you and very fast, my car had a recall that i didn't know and they took care of it immediately, thank you very much for your service in special to: Mr Aaron Beerbower.

Michael Mendoza was very professional and helpful. Phil Carter is the best car salesman on the planet.

My 2015 Smart for two sounded like squirrels cracking nuts under the center dash. Making an appointment was fast and efficient with a single call. My service writer, Aaron, went above and beyond answering questions and providing details. Customer lounge comfortable and equipped with coffee, PCs, wifi and charging stations. Repairs completed in timely fashion with telephone updates from Aaron. The best customer service experience I've ever had with a dealer. Thank you, MB of Orlando.

Aaron and the service team did a great job with my car! Thanks for all the dedicated work and attention to detail!

Great internet buying experience. Sales rep Imish was outstanding with follow up information I requested during process.

Many years experiencing the high quality of their services

Always a great experience, specially my service rep.

After doing quite a bit of research online, I decided the best inventory and pricing was at Mercedes Benz Orlando (NOT SOUTH ORLANDO or NORTH ORLANDO!!) Located in Maitland, it was easy to get to. I had the absolute BEST experience with Bob Kopperud, the salesman who helped me. He listened to what I wanted, showed me what I asked for, and answered all my questions. There was an appreciated lack of pushiness, which ultimately led me to sign a contract immediately. I have not had service there yet, will review once I do, but based on the people I met, the sales manager that came out to shake my hand, I am sure that will be as great an experience. GO SEE BOB!!!

I've leased a lot of company vehicles for over 30 years, and your honesty and integrity was amazing. Gary Weinhold and James L. DeLoach along with your business manager are the best. Informing on the USAA discount through Mercedes really made it affordable and cheaper than the Infinity by a long shot. We had to drive 28 miles but it was worth it, beat every dealership here in Brevard County. Thank you so much

Good dealership with some nice supportive people. Will sure suggest them to my friends. Already provided them my feedback, about stepping up their communication on some financial process. Overall a dealership to go back!

Robert Williams was our sales rep and he did an amazing job he was very attentive patient with all the requests we had in purchasing a new vehicle just want to say thank you

From the get go, you can feel that the only purpose of everyone is to take your money. Not one person makes you feel they are listening to your needs. Is all about their commission. I asked several times for an specific question about financing and it was never answer. All the emails were about, give us a deposit before you loose your car. I manage a 4 Diamond 5 start resort overseas, and the reason we surpass our budget every single year is because in our core values, customer experience is first, revenues are last. As it is now, my car ( which I purchase out right) is sitting on Ft Port because MB of Orlando did not deliver on the promise on delivering the title on my name between 5 business days. I will wait until tomorrow to get an answer. As a matter of fact, is already costing me $1,500 for this delay, on which I expect the dealership to cover or just simple return the car and get all my monies back.

2nd car bought here,very good experience.Terrence and Jeff is courteous and very helpful, very professional and make you feel welcome. I recommend this dealership

The gentleman came to program my garage door opener. He was very knowledgeable and knew what he was doing and programmed it in just few minutes. It would take me forever to figure out how to do it. Great customer service and I thank him for that quick service.

A great experience and service! Differently recommend to all my friends.

Today was the third time I've visited this location for service on my vehicle. Every time I think about making an appointment I think twice. I live in the Apopka/Longwood area and to be honest, I'd rather drive to Millenia if their staff is better. I've dealt with Michael twice and both times he's given me the same condescending, rude attitude. Maybe it's because I'm pulling up in a simple C class and not an S550, or maybe it's because I'm a small Spanish woman. Who knows? Today I was asking for help with the paint on my vehicle, and after making a comment about the poor quality of clear coat, Mike said, ok good day, sorry about your car, and walked off leaving me standing there. You would've thought he painted my car hiself. I was not rude, I was not loud, and I definitely wasn't blaming Mike for the poor paint job on my car, so I'm not sure what made him so upset that he would leave a customer standing there alone and just walk inside. Before this he also asked me where I took my car for service, and when I said it wasn't Mercedes I immediately received a rude and sarcastic remark. I used to drive an Infiniti G35. My car was almost 10 years old before I traded it for my Mercedes, and I still received top notch service every time I stepped foot into the Infiniti dealership. I must say I am ready for another trade and highly dissatisfied with Mercedes Benz. However, the young man who greeted me and checked me in was very nice and professional.

Mike just walked away from my wife as she was explaining her paint issue. "Sorry about your car" This is 2nd time we have been there and 2nd time he's rubbed us the wrong way. Maybe we just aren't his flavor of people! We'll be going to Millenia from now on.

This is a 2017 model and it developed some quirky software issues in August 2017 that continued until it was taken in for service. When I picked-up the car they told me "there was a hard code for every problem I listed." I was thrilled they went the extra mile and replaced some parts I didn't think they would. Completely satisfied.

Great experience, no hassle and the transaction went smoothly and I was in and out with a new car in less than 30 minutes.

From the initial purchase decision we have enjoyed the relationship with the sales and service department. Mike Shattuck has handled our service needs so we have little to no impact on our daily activities. The loaner cars and free car washes are the bomb.

they are very thorough and pleasant to work with.

Maia and Earl are awesome (my great service advisors team), they single handed have saved my relationship with the dealer (turn my opinion around to positive), by being honest, professional and always keeping their word. Thank you guys!

Service Advisor Michael Tayefeh provided excellent customer service. He was very professional and trustworthy.

Service advisor Mike Hertz makes a visit to MB Orlando a pleasure. Mikes direct customer focused approach coupled with his car knowledge keeps me coming back to the dealership.

Excellent service! Prompt with attention to details.

Communications were clear and the repairs resolved the issues. However, the cost was excessive, perhaps not for a Mercedes, and they didn't even vacuum the car.

My 2017 Smart, purchased at MBO when it was a brand dealer, was picked up and delivered for its first regular service. Left me a loaner car...MB CLA250. Very nice! All work was completed in a timely fashion and the car was returned in good order. Would have given 5 stars, instead of 4, if the price was more reasonable. What amounts to a rather routine oil change, plus various operational checks, resulted in a charge of nearly $380. For a car of this caliber, that amount is highly excessive.

Exceptional service. I originally had a circumstance come up but feel it was absolutely handled by a great group of professionals who really cared. Bought our SUV from here in December and will be back in the future. Truly thank you for the level of effort to get everything done.

I never have the time or energy to write bad reviews on a company, but today I’m making time. As you all know I purchased my C-Class Mercedes a few month back from... You all also know I’ve been in several loaners since then. After my purchase, I immediately found issues such as; bent rims, dents in the body, replacing a sun roof, battery problems, and a blown speaker. I was patience and allowed them to correct the issues totaling over TWO MONTHS! The last straw was yesterday when the service department stole a pair of 250 Bose headphones out of the arm rest! I keep my headphones charging in my vehicle so I can have them when I workout. As I arrived to the dealer for a wash, I looked at my headphones and ask myself if I should put them in my bag. I decided not because it’s a quick wash and it’s a Mercedes dealership for God’s sake. Well, after receiving my vehicle I made my way to them gym and realized they were gone. Taken right off of the charger in my arm rest. I immediately called the dealer and left a message for the manger, Richard. One of the supervisors called and said he’ll do an investigation and call me back by the end of the day. So after 24hrs of not hearing back, I called Richard again. He advised it was nothing he could do and the guys he have working for him have been there for two years and he trust them. This is totally unacceptable. For the amount of money we pay for a Mercedes and the reputation they try to keep, this is not how you handle business or a customer’s issue. My clients and friends have all told me how horrible MBSO service department is and I’m in complete agreement. I suggest going to another dealer if service is important to you, and so you won’t have to worry about thieves!!!

My experience at this MB service department was underwhelming. I have come to the conclusion that most MB service departments have no regard for the time of their customers. Service department prices are outrageous for sub-par service. I hate to blame one dealership for the actions of all, but it seems to be a pattern (at least in Central FL). It took half an hour to pick up a vehicle that was supposedly ready (I received a voicemail stating this). Upon arrival to the dealership to pick up my vehicle, I entered the service department. I did not see my service rep, which is fine, because it was midday and he was probably on lunch. I approached the payment counter to let an employee know that I was there to pick up my vehicle. He asked if I had checked in with the valet outside. My response was “no” given that no valet was present when I arrived. I stepped back outside, and the valet arrived shortly after. He grabbed my car key from the lock box, walked me inside, grabbed my paperwork, and took me to the counter where I started (🤔oh...this was efficient...”Hi, it’s me again.”). The valet said that he was going to grab my vehicle while I checked out. I spent a couple of minutes at the counter checking out (Side Note - I noticed some outrageous charges on my bill...$8.80 to top off windshield washer fluid?! The $325+ Schedule A service doesn’t include this?! 12% service fee added to parts and labor estimates provided by your online appt scheduler?! Is this to cover the courtesy refreshments that I wasn’t offered when I dropped the car off?). I immediately returned to the valet area to wait for my vehicle. Upon waiting for 15 minutes (going off of the timestamp on my payment receipt), service reps started to notice that I had been standing there for a while. They asked if I had been helped (Me: “I guess? 🤷🏽‍♂️”). The valet returns a few minutes later in someone else’s vehicle, and an employee says, “He is pulling up in your car now.” Me: “👀 Not my car.” Employee: “Hey, are you going to get this guy’s car?” Valet: “Oh...........yeah. It was tag ___ right?” (He really forgot) Me: “Yes. Actually, you can just give me the key and I can get it.” Valet: “I have to get your key. There will be no further delay.” (I watched you grab my key from the lock...nvm) Me: “Okay.” A few minutes later my car arrived. They didn’t even bother with a courtesy vacuum...they just ran it through the landscaping sprinkler and brought it out. It literally took me over half an hour to pick up my vehicle that was supposedly ready an hour prior. That is unacceptable, overpriced service. On the bright side, at least I can tell the technicians did what they were supposed to. The car is driving nicely, but this place is grossly inefficient.

The best service Good people Rafael Pena Good Work

I very highly recommend mr Terrance Lee. After I missed out on a few cars and then changed my mind about what I was after, he was able to bring in the car I wanted. He was excellent from start to finish and went above and beyond to answer my questions and ensure the delivery went smooth. Before and after the sale. Call Terrance to help you, he’s a pleasure to work with.

Seems to be pretty great business

My sales representative, Philip Carter, was amazing from the very beginning! He had been recommended to me by a roadside service representative who assisted me with my old ML. I made an appointment with Phil and as soon as we met he said he had a potential car for me. We took a test drive and I realized that everything he said about the car was correct. It had very low mileage and was pristine! The purchasing was quick and easy. Phil even placed a big bow and sold sign with my name on the car that I saw as soon as I arrived at the dealership. Very special touches throughout the process. We have been purchasing Mercedes from this dealership since the early 1980's and will continue to do so with Phil.

Excellent service would recommend to anyone. Very courteous

I could not be more pleased with the service provided by Mike Shattuck, Brad and Ross at Mercedes in Maitland, FL. From the first day I purchased my GL450 each one of them have continually gone above and beyond to not only make sure they meet my expectations, but to exceed them. They never disappoint and I’m so grateful to all of them.

Sam has been fantastic. He really went out of the way and helped me pick the car which suited the best and provided excellent customer service. I highly recommend.

Gary Weinhold - Thank you for getting me a great car in record time! I appreciate your honesty and diligence in helping me making an educated selection. The service all around could not have been better.

The service here is so much better then what is offered at my buying dealer ( Mercedes of South Orlando). I will never go back to South Orlando dealership. They are the pits.

Excellent service. Superior treatment by Mike Hertz

I love this dealership. The associates are fantastic.

Just completed the 80k refit of my 09 C63 AMG. OMG!!! This car is driving like new again! Thanks, Drake!

Drake Grable wad very helpful. Service was excellent

Great experience Mr. Pena has been our service advisor for several years. We would go to no one else. He is excellent.

I have been having our cars serviced here for over three years now and have purchased two cars. Every part of the experience has been anathema to the usual connotation of ?the dealership?. They don?t recommend unnecessary work to create billings. They are extremely fair in their buying and selling transactions. They behave like they?re your neighborhood mechanic that?s known you for 25 years and they don?t nickel and dime you for every little thing.

The customer service exceptional. I would to other Mercedes-Benz owners.

Mike Shattuck - Thank you for all your help and great customer service fixing my E550 issues You went above and beyond making the repairs, and you kept me well informed. When I came to pick up my car, your department also took the time to look at an additional item I was concerned about. I can not say enough about you and your department. I also want you to know the young men that cleaned my car and brought it up to me were also very courteous. Thank you Mike. I look forward to my next Mercedes from Mercedes Benz of Orlando because of you.

My service advisor, Drake Grable was excellent. He listened to my concerns, found the problems, called and explained what had been found and got the problems taken care of.

Fast, Professional, Exceptional Service. This place is TOP Notch! Thanks for all the help Michael T!

Glenn did a wonderful job. Kept me up to date on status of vehicle I ordered. The numbers remained consistent throughout the process.

Great experience buying a car! Our sales associate, Glenn, was extremely helpful. It was a quick and easy transaction.

Warm, friendly environment with great employees. Always look forward to having Mike Hertz work with me on resolving my vehicle repair issues.

My vehicle went in for service over two weeks ago. Still no communication from Mercedes on updates even after calling several times. Where is my car? The worst service ever. Mercedes has definitely went down hill in customer service and quality.

I had a warning message so I scheduled service and arranged for a loaner. They picked up my car and then never called to tell me the issue or when it would be ready. After 2 days I called them. Nothing had been done and my service adviser was gone for the weekend. So I went and picked my car the next day. I still haven't heard from them. No explanation, no apology.

Rafael Pena provided me with nothing less of excellence. He made my experience at Mercedes-Benz of Orlando enjoyable. Staff was all very service oriented and professional. I could not be any happier with my experience.

Worst customer service! This place was actually good at one point and now they don’t care about their customers. Do not go to this dealership for service!

Terrible I had a Mercedes and every time I went just to get a Carwash they made me wait about an hour. There was always a different scratch on the car.

The service at this dealership is terrible. I bought road hazard insurance to have a tire replaced at no charge. When I needed the tire replaced they just fixed it and charged me and left me with no car loaner. Spoke to the dealer manager and he didn't care at all. I will never buy any car or insurance from them whatsoever or go back to them for any kind of bad service.

Great people, great customer service. Claudia and Michael Tayfeh thank you.

Rafael was professional and addressed my concerns completely. My car, a 1988 Mercedes, was serviced promptly and to my full satisfaction.

Service adviser Mike Shedick went the extra mile, great person to work with

Phil Carter if the best car salesmen I have ever worked with. He knew what I was looking for and made it very easy for me. He also is a joy to talk to. The whole process was quick and easy.

Very helpful! Sales rep Terrance was very good, patient and knowledgeable!

Great sales and service staff. Overall positive experience with my 3rd Mercedes from their group.

The staff is very courteous and professional and help me to get my car.

It was a pleasure to have my car serviced at mainland dealership.

Friendly and professional services

This was my first service appointment and everything was great. The customer service was great and fast. Thank you for an excellent first appointment.

I had an emergency flat tire and these people wasted my time. I don't live in Orlando and when I told them that, they did not seem to realize that there were other options if they could not help me with the part that I needed. I had to tell them to call the other dealership to see if they have the part in stock so I could go home the same day instead of having to deal with leaving my car there and coming back to get it the next day. It felt more like they were interested in getting out of there at 5 instead of actually helping me get home.

Hi FBF The overall experience was great the process was smooth, easy, and timeless which worked very well for me.the sales person never applied any pressure, the finance manager kept the paper work moving with any and all questions answered in the context of the concerned area.The problem that I had with the vehichle was taken care of just as the salesman stated. Ok FIVE STARS for the dealership and the entire company. Thank you for your professionalism, generosity,and customer concerns.

The service was done quickly, the car was clean when I got it back, the wait was enjoyable

excellent experience ..bought GLE 350...WORKED WITH GLEN AND HAD A WONDERFUL EXPERIENCE

I received prompt and Curties service.

I brought my car in late for my appointment but was promptly greeted and taken care of. My advisor went over the maintenance schedule and asked good and specific questions in order to understand if there was anything else that needed attention. I was given a loaner car and sent on my way. When I was called that my car was ready, I received my car back - CLEAN! I had no wait and was on my way. Now, that's service!

Great service advisor Earl explain every detailed process and kept me inform of progress. Awesome

The customer service at this dealership is awful. Brought car into this dealership in April to figure out why my car wasn't starting with the key. Raphael took 4-5 weeks with the car and finally said I need to order a new key. He took a very long time to diagnose my car. Went ahead with exactly what he said he diagnosed to be the problem with the car. Got the car back and the same problem still existed now car wasn't starting with the new key. After making several calls for 2 weeks to explain to Raphael that the same problem was happening again and I would not get any return phone call back. I just went ahead and got car towed back to the dealership. Finally after car being there for a week Raphael returns my call. First he says it's an engine problem now which was the problem all along and made me believe the first time it was a faulty key and spent money for something that wasn't the problem. Then he kept going up on the price to fix the problem 3 different times a total rip off. Raphael was very unprofessional, rude, and extremely disrespectful. Tried complaining to a service manager about how awful the customer service was and Ed Taylor was just as unreliable, a liar, and disrespectful as Raphael. The customer service at this dealership is awful. Will never go to this dealership for service or any purchases. Take your money elsewhere. If I could give this dealership 0 stars I would.

Thanks Mike Shattuck for always taking care of my service needs. My husband was happy i bought my Mercedes from Mercedes-Benz of Orlando because he never has to get involved in my service issues. They treat women with respect and things are done in a timely manner. Ed Taylor is a great service manager. And of course the best in sales is Phil Carter (bought my 6th car from him!)

Great customer service! Work to my car was done quickly .

The worst place to have a service for your car. My experience was worse, I was in this place for a recall on my air bag, when they finish and I took my car and I notice the light on the panel for the battery I ask to Michael Tayefeh the guy that have my car and he tell me If posible I need a new battery or something else, after some minutes talking with this guy I ask for the supervisor and he never came, well He suggest that I buy a battery and the don't charge me for the service. I said no because my batería have only 6 months new, well this guy Michael with actitude ask me If I want a batery free or I suggest to have something free, I tell him if I have a Mercedes that mean I can paid for my service and pieces. Well I try to,explain to him that they suppose to put the car on the computer to erase the light on the dash. Bad, Bad, Bad service.

I like how services is separate from the sales center. I can't stand how ridiculously slow this service department is however. 7 hours to do an oil change!

Everyone was super nice and helpful. My service advisor was Aaron and he was awesome.

My wife and I had a great buying experience at Mercedes Benz of Orlando. Since we first talked to the sales person all the way to the end very very friendly and such a great person. He explained us about the car and everything it had to offer which it made my wife reply impressed. Overall a 10, We had the car for two weeks now and it runs great �

Thank you Drake for all your help! Great quick service and efficiently got me in and out! Even got me in first The the next morning to change a light bulb! Personable and friendly staff aswell �

Drake was excellent! Helped me quickly fix all my problems with my car, had me in a rental right away and even got me in to change a light bulb the first thing the next morning!

Mercedes Benz of Maitland does an outstanding job of taking care of its customers! Knowledgeable service techs do a fantastic job of explaining what services will be performed on your vehicle and why. They are not high pressure sales people and in my opinion they're truly looking out for the customer in getting the service that's necessary.

Worst mercedes dealership I've ever seen, I've had 5 Mercedes and this dealership misrepresents cars on their website and are BEYOND rude. DO NOT DRIVE HERE UNLESS YOU KNOW EXACTLY WHAT THW CAR IS LIKE, THE WEBSITE AND THE SALESMAN ARE LIARS

Terrance was our Salesman and he was fantastic. Very professional and straight forward. Such a easy buying process. Gave us what we wanted for our trade in!!

I love the service from me.Drake Grable, and of course I had to mention Mr. Robert Owens ,he has always come through for me. I love their honesty, And their products..

I feel I get treated the same as the customer who bought a Mercedes- Benz, which is really nice! I drive all the way from Vero Beach. Maia and Earl are a huge asset to the service department. I tell anyone I can about Mercedes Benz Orlando- Maitland. I will go back next year! I love my little Smart Car!

Finally a good experience buying a car no hassles or hidden surprises

Drake was helpful as usual and will keep us coming back.

Mike Shattuck was very professional and knowledgeable.

Outstanding customer service. I didn't feel like a number. Aaron Beerbower did a fantastic job. I received my car back with 100% satisfaction all issues were resolved after a mechanical failure. Aaron made sure my car was completed when he said it would. Very reliable. Plus, I was given a courtesy car (2017 Mercedes-Benz CLA Coupe) to get around in, while my car was being serviced, so I wasn't left without some wheels. Thank you for your top of the line service and care, Mercedes Benz of Orlando-Maitland. You've won me over.

Outstanding, excellent, and far exceeded our expectations. Glenn Volence was our salesperson. He was knowledgable, spoke from years of experience, answered every question, and best of all, was a good listener. We did go to 3 other Mercedes Dealerships in the area, but always found ourselves returning to Maitland, and with good reason, much of it due to the salesperson. We ordered our new SUV from Glenn, and it has all the bells and whistles. We couldn't be happier. It has lived up to its fine reputation, and Glenn was with us throughout the process, always to serve. We have read and heard that Maitland has an excellent service department which we will use. This Dealership and Glenn are the 'platinum' standard.

Good job and great timing in servicing my car

Made an appointment online for 10:00. Got here at 9:40. At 11:35 the person who I was told was going to be working on my car went to "check on the progress". They hadn't even started because "they were very busy today." I'd be a lot less pissed if someone had told me that it was going to be awhile. Instead I was just sitting in the lounge thinking work was being completed. Worst service center anyone could possibly go to.

Excellent service. It was a great experience. Will buy from them again.

Rafeal was awesome! Got me in and out with no problem.

I come to expect and receive the following from this dealership 1. Ease of scheduling 2. Timely servicing 3. Attentive Service Advisors My Service Advisor, Michael Tayefeh is excellent and was extremely responsive to all concerns during my most recent service appointment.

Zuhare initially sold me a car, at first I was happy with my new purchase - until my problems with the brand new vehicle started.. I informed Zuhare - but he never called me back- apparently he's working at the different dealership now. I have been at the service fixing " computer" issues in my car ever since. and that's a brand new car. A manager has been informed. I'm tired of coming back to this dealership and leaving my car for a week so that they can figure out what's wrong with my new car.. now my windshield wipers are not working properly- and I have just called the service and informed them about my issues. Rafael always does a good job- he gets me in same day. I hope after this issue is fixed I don't have to come back here for any other service but only a scheduled one ..

Needed an oil change, new right speaker, and gas cap. Appointment was easy and were waiting when I arrived. I waited and car was complete on a couple of hours and I was on my way. I'm a Happy Camper!

Mike Hertz handled the replacement of a recall part in a professional manner as far as I know. It was the first job like this he'd done under this serious recall.

I think for selling expensive vehicles, the goodies ( entertainment )section is on the cheap side! Benz step up your game! You have some cars cost over $100,000 make the atmosphere a more enjoyable experience! You can't even change the channel on your tv section ( no news) I thought we are in America and not Cuba! When I go to service my Honda they have a better section for customers. On the bright side my service guy is awesome. Please take these comment as a moment to improve. You guys and gals are selling MERCEDES BENZ!

They lost my keys after having 5 days to prepare for me to pick this vehicle up. Highly Disappointed. Took 2 days off of work just to get told i dont have a car to take home still.

Was treated with respect. Communicated my concerns and was heard. Enjoyed my experience.

It was very nice. They took care of my needs. The service manager was very helpful.

I was very pleased with the excellent service I had done on my E350! My service manager Aaron Beerbower was exceptional and very helpful and informative! Will obviously be going back for all my service needs!

Top notch service in all aspects and I drive from Melbourne because of this. Mr. Tayefeh is phenomenal in the service he provides. The drive from Melbourne is always worth it for service.

Mike Hertz always goes above and beyond, and he and his team exceed my expectations every single time. That's why I always drive an hour to get our three vehicles serviced with him and not anywhere else. I cannot be happier.

RIP OFF, SCAM ARTISTS!!!! Had 2 lug bolts break off in hub. Took in to this dealership was told had to replace hub all kinds of new bolts and control arm. Was given a price if $1400 to complete work. They said they tried to drill and extract bolts and could not be done. So I happen to know a little about cars. Why would the control arm need to be replace when you have to take the hub off to get to it ? And new bolts for the calipers and everything when the car only had 24k miles? So I had it towed home where I jacked it up took off tire and to drill bolts which had no drill marks on them after they said they tried to do it. The bolts were loose enough the drill spun them out the back side without any effort. Paid $5 At local auto part store for new bolts and the problem was solved. This dealership is about ripping people off by trying to charge them for so many unnecessary parts. They are frauds and scam artists. I would recommend taking your vehicles to another dealership as well as your purchases. If this is their idea of service I can only imagine what they overcharge for on new vehicles. Beware of these shady, ignorant and untrained staff members.

Awesome experience at this dealership. Ray Gatz was the best and easy to work with. He made negotiating via email and phone simple. This process was wonderful and we spent about 1.5 hour at the dealership! Highly recommend Ray. Thank you, I love my brand new 2017 GLC300!

It was a pleasant and smooth experience. Mr. Beg and Mr. Miller made sure it was quick and smooth transaction

Service is good but a little pricey

World class customer service. Pricey but a value. They take care of their clientele.

Drake was very helpful. My visit was very satisfactory

2nd Benz bought from this dealership. Friendly attitude and great service throughout the entire transaction. Jame D. Is a great salesperson. They didn't sell me a vehicle, they sold me into a brand. Kudos!

Ray is the best salesman we have ever dealt with. He is honest, funny, and easy going. We have purchased two Mercedes with him over the past 3 months and tell all of our friends how great he is. We love this dealership! Also, Rafael in the service department is fantastic and easy to g eat ahold of. He always take care of us (only upgrades, no mechanical issues so far! Rafael is dependable and knows me on a first name basis after one visit.

Overall experience with advisor, Earl was great; however courtesy car did not have any fuel, had to stop immediately as fuel light was on.

Sam Beg is a pleasure to work with! We'll definitely work with him on our next purchase

They really explain what needs to be done and give enough information so I can make an educated decision and feel comfortable with. And everyone is just generally nice

TERRIBLE !! I was in Orlando from out of town and my car broke down. I made an appointment on their website for 7AM Monday morning and dropped the car off Sunday afternoon using the dropbox. Called three times on Monday and didn't get a call from the service till 3PM...had not touched the car. Tuesday get a call at 7:30AM saying they looked at it on my voicemail. Called back three times and only kept getting voicemail no calls back. Finally left a VM with the Service Manager at 3:30PM, finally get a call back from not my service adviser saying that my guy left for the day! Told them forget it...sent for a tow truck to remove it. I wasn't looking for them to drop all work and fix my car but being from out of town stranded I had hoped for a little better customer service.

In and out for service, no fuss.

great staff ,customer services unbelievable .my sales man Bud great guy and his manager Victor a great person super nice ,If you need a CPO use car go to orlando south mercedes benz

I am shopping with my daughter for a car for her. We met Glenn, extremely knowledgeable, very helpful and polite, no pressure, no games, no bullsh%#. No reason to go anywhere else. We are customers for life

Fabulous from start to finish - expertise, compassion, and honesty with Drake - my service advisor.

I-4 roadwork claimed a second tire. MB Maitland and service advisor Mike Hertz with customer service representative Maya came to the rescue! Service and Mike Hertz with a great product is an unbeatable combination.

Mike Shattuck is always very attentive and hands on. Takes good care of my car and keeps his word for promised job completion times. I am very happy with MB Orlando @ MAitland

Excellent customer service ! Best customer service in town. VIP service, polite and quick turn around.

I enjoyed having Aaron as a service manager taking car of my vehicle needs

The work on my car was provided quickly and professionally. Aaron is always dependable and responsive to my requests. Wish I had met him sooner.

Easy drop off and pick up, very friendly and helpful staff.

Excellent customer service! Mike Hurts was exceptional.

It was an excellent service as always, at the same time Mr. P. Carter gave to us a complete information about the E300 Class.

Great experience. Will keep coming back. Employees are a pleasure to work with.

I went in to look at a model that I saw online but once I saw it in person I realized it was not what I needed. I planned on leaving and buying the Acura MDX that I originally planned on purchasing. However, Glen understood my needs and showed me the perfect car for me and my family. Glen is such a sweet gentleman. He was very helpful . I sent him text messages on his day off and he still took his time to respond. I am very happy with the service I received. Thank you Glen!

Gary is very professional , nice facility feel very welcome

I took my car to you and you could not locate the problem.

My experience was excellent Drake was awesome! And I would definitely recommend this dealership.

great place to buy a car; very professional; salesperson Edmond was exceptionally responsive and easy to deal with.

We have now purchased two vehicles here. We drive over an hour and past other Mercedes dealerships for the amazing customer service that we receive here. They are focused 100% on providing the best experience possible. Ray is great!

Always have an Awesome experience at the Mercedes-benz of Orlando.. Mr.James Harrell always clean up my car nicely....He is such a Blessing to this place...keep up the great work over there James.

My airbag malfunctioned, in my defective Mercedes-Benz vehicle, while it erratically deployed with tremendous force from my steering wheel into my face and injured me within a fraction of a second. The most frightening aspect about it is that it happened when I was not involved in any kind of auto accident at all! As you may imagine, I was very distraught and confused immediately following. As disastrous as that day was for me, I gave Mercedes-Benz the benefit of the doubt and I did not blame them for that horrendous event, at the time. That isn’t my complaint. Because of what Mercedes-Benz of Orlando and Mercedes-Benz USA didn’t do in response of what happened with my defective car, this is why I’m posting my complaint. There are potentially more very dangerous Mercedes-Benz vehicles with the same airbag deployment defect still on the road today because this multi-billion dollar manufacturer has knowingly allowed a possibly extremely dangerous vehicle to go back on our public roads. Mercedes-Benz USA initially investigated my car that I dropped off at MB of Orlando but quickly stopped searching for the component that triggered my airbag malfunction that could have violently killed me and many others on the road. Luckily, for the coffers of Mercedes-Benz and for the safety of nearby drivers, I was not driving on the highway at top speeds the moment the defective airbag unpredictably inflated at full power, leaving me with no time to react. Upon the completion of the investigation of my car, MB USA could not identify the component or element that initially caused the erratic deployment of my car's airbag. While many other auto manufacturers have identified a critical safety issue with a component that caused similar airbag malfunctions located outside of the complete airbag system/SRS of their respective vehicles, I was told by MB USA that continuing the investigation on my car would be too costly. Even after I have provided MB USA with supporting news articles, MB of Orlando sternly requested that I pick up my car without finding the cause of my dangerous airbag malfunction. How is my car safe for anyone to drive on our public roads if the triggering component that caused my airbag to deploy abruptly may still be in my car as is the case for numerous other vehicles with Takata airbags? Instead of a much more reliable solution, Mercedes-Benz replaced my airbag without knowing if the dangerous component was nullified. Metaphorically, by the MB of Orlando mechanics packing an airbag back into my steering wheel, they reloaded a giant unpredictable gun with a shiny new bullet that has a constantly revolving cylinder that is playing Russian Roulette with my face each passing moment that I’m in the driver's seat. They are hoping that history won’t repeat itself. In a way they are rolling the dice with my life, my passengers’ lives, and the lives of those around me when I’m driving by innocent drivers and unaware vulnerable pedestrians. Figuratively, this defective gun can go off at any moment without warning. Additionally if & when that gun does shoot me in the head, I could easily lose control of my car and jet off on a destructive path in virtually any direction at dangerous speeds risking the lives of anyone nearby. This is sadly a very possible scenario. This is why I towed my car back home and refused to drive it. Just think how many other MB vehicles may have the same defective component that could still exist in my car. MB didn’t offer a replacement car, refund, or even hint at the possibility of a safety recall. Instead, they left me with a burden which may be extremely unsafe to drive. Customer Care Director, Ed Taylor, was told I was there to see him. I was told he was busy & to wait for him in the lobby. 20 minutes later I went back to ask why I wasn’t called yet. I saw his office empty. He left for the day. On top of everything else, there are big streaks of what appears to be grease on the inside of my driver’s door. Please see image below of how my car was given back to me. Really classy MB of Orlando

Glenn and Philip in sales were great to deal with--knowledgable and no pressure. From test drives of several vehicles on more than one day, to purchase and financing, the process was easy and I was treated with respect. Promptly replied to my email questions. Much better experience at this dealer than South Orlando dealer. First experience with service dept (to apply permaplate coating to vehicle) was very smooth. I am way meticulous about my vehicles and assure you they are the same.

My airbag malfunctioned, in my defective Mercedes-Benz vehicle, while it erratically deployed with tremendous force from my steering wheel into my face and injured me within a fraction of a second. The most frightening aspect about it is that it happened when I was not involved in any kind of auto accident at all! As you may imagine, I was very distraught and confused immediately following. As disastrous as that day was for me, I gave Mercedes-Benz the benefit of the doubt and I did not blame them for that horrendous event, at the time. That isn't my complaint. Because of what Mercedes-Benz of Orlando and Mercedes-Benz USA didn't do in response of what happened with my defective car, this is why I'm posting my complaint. There are potentially more very dangerous Mercedes-Benz vehicles with the same airbag deployment defect still on the road today because this multi-billion dollar manufacturer has knowingly allowed a possibly extremely dangerous vehicle to go back on our public roads. Mercedes-Benz USA initially investigated my car that I dropped off at MB of Orlando but quickly stopped searching for the component that triggered my airbag malfunction that could have violently killed me and many others on the road. Luckily, for the coffers of Mercedes-Benz and for the safety of nearby drivers, I was not driving on the highway at top speeds the moment the defective airbag unpredictably inflated at full power, leaving me with no time to react. Upon the completion of the investigation of my car, MB USA could not identify the component or element that initially caused the erratic deployment of my car's airbag. While many other auto manufacturers have identified a critical safety issue with a component that caused similar airbag malfunctions located outside of the complete airbag system/SRS of their respective vehicles, I was told by MB USA that continuing the investigation on my car would be too costly. Even after I have provided MB USA with supporting news articles, MB of Orlando sternly requested that I pick up my car without finding the cause of my dangerous airbag malfunction. How is my car safe for anyone to drive on our public roads if the triggering component that caused my airbag to deploy abruptly may still be in my car as is the case for numerous other vehicles with Takata airbags? Instead of a much more reliable solution, Mercedes-Benz replaced my airbag without knowing if the dangerous component was nullified. Metaphorically, by the MB of Orlando mechanics packing an airbag back into my steering wheel, they reloaded a giant unpredictable gun with a shiny new bullet that has a constantly revolving cylinder that is playing Russian Roulette with my face each passing moment that I'm in the passenger seat. They are hoping that history won't repeat itself. In a way they are rolling the dice with my life, my passengers' lives, and the lives of those around me when I'm driving by innocent drivers and unaware vulnerable pedestrians. Figuratively, this defective gun can go off at any moment without warning. Additionally if & when that gun does shoot me in the head, I could easily lose control of my car and jet off on a destructive path in virtually any direction at dangerous speeds risking the lives of anyone nearby. This is sadly a very possible scenario. This is why I towed my car back home and refused to drive it. Just think how many other MB vehicles may have the same defective component that could still be in my car. Mercedes-Benz didn't offer a replacement car, refund, or even hint at the possibility of a safety recall. Instead, they left me with a burden which may be extremely unsafe to drive. Yesterday the Customer Care Director, Ed Taylor, was in a meeting and I was told to wait for him in the lobby. 20 minutes later I went back to ask why I wasn't called yet and he left the dealership for the day. On top of everything else, there are big streaks of what appears to be dirt, grease or oil on the inside of my driver's door. This is how my car was given back to me yesterday. Really classy MB of Orlando

My airbag malfunctioned, in my defective Mercedes-Benz vehicle, while it erratically deployed with tremendous force from my steering wheel into my face and injured me within a fraction of a second. The most frightening aspect about it is that it happened when I was not involved in any kind of auto accident at all! As you may imagine, I was very distraught and confused immediately following. As disastrous as that day was for me, I gave Mercedes-Benz the benefit of the doubt and I did not blame them for that horrendous event, at the time. That isn't my complaint. Because of what Mercedes-Benz of Orlando and Mercedes-Benz USA didn't do in response of what happened with my defective car, this is why I'm posting my complaint. There are potentially more very dangerous Mercedes-Benz vehicles with the same airbag deployment defect still on the road today because this multi-billion dollar manufacturer has knowingly allowed a possibly extremely dangerous vehicle to go back on our public roads. Mercedes-Benz USA initially investigated my car that I dropped off at MB of Orlando but quickly stopped searching for the component that triggered my airbag malfunction that could have violently killed me and many others on the road. Luckily, for the coffers of Mercedes-Benz and for the safety of nearby drivers, I was not driving on the highway at top speeds the moment the defective airbag unpredictably inflated at full power, leaving me with no time to react. Upon the completion of the investigation of my car, MB USA could not identify the component or element that initially caused the erratic deployment of my car's airbag. While many other auto manufacturers have identified a critical safety issue with a component that caused similar airbag malfunctions located outside of the complete airbag system/SRS of their respective vehicles, I was told by MB USA that continuing the investigation on my car would be too costly. Even after I have provided MB USA with supporting news articles, MB of Orlando sternly requested that I pick up my car without finding the cause of my dangerous airbag malfunction. How is my car safe for anyone to drive on our public roads if the triggering component that caused my airbag to deploy abruptly may still be in my car as is the case for numerous other vehicles with Takata airbags? Instead of a much more reliable solution, Mercedes-Benz replaced my airbag without knowing if the dangerous component was nullified. Metaphorically, by the MB of Orlando mechanics packing an airbag back into my steering wheel, they reloaded a giant unpredictable gun with a shiny new bullet that has a constantly revolving cylinder that is playing Russian Roulette with my face each passing moment that I'm in the passenger seat. They are hoping that history won't repeat itself. In a way they are rolling the dice with my life, my passengers' lives, and the lives of those around me when I'm driving by innocent drivers and unaware vulnerable pedestrians. Figuratively, this defective gun can go off at any moment without warning. Additionally if & when that gun does shoot me in the head, I could easily lose control of my car and jet off on a destructive path in virtually any direction at dangerous speeds risking the lives of anyone nearby. This is sadly a very possible scenario. This is why I towed my car back home and refused to drive it. Just think how many other MB vehicles may have the same defective component that could still be in my car. Mercedes-Benz didn't offer a replacement car, refund, or even hint at the possibility of a safety recall. Instead, they left me with a burden which may be extremely unsafe to drive. Yesterday the Customer Care Director, Ed Taylor, was in a meeting and I was told to wait for him in the lobby. 20 minutes later I went back to ask why I wasn't called yet and he left the dealership for the day. On top of everything else, there are big streaks of what appears to be dirt, grease or oil on the inside of my driver's door. This is how my car was given back to me yesterday. Really classy MB of Orlando

The wait was a little long, but the service was great!

Thanks to James and Jeff for a great service and going above and beyond to meet my needs and expectations

I went in to have my aux battery changed. No problems and the work was done on time.

Drake helped me and got me on my way as soon as possible.

I was very satisfied with my services. Mike was very helpful and took good care of me.

The salesperson (Edmond) was very pleasent and took the time to explained everything, there was no need for the usual "Let me talk to my Manager" and even after the sale he politely answer calls and questions from us. It was not an stressful vehicle bying experience.

Service advisor Drake came to me at 6:45 am while I was waiting for them to open up the door as ask me how can I help you with your car 🚗 ! Outstanding service from Drake" 15 minutes before opening

Our salesman Glenn Volence was a pleasure to deal with. His knowledge of the automobile we purchased was amazing. His opinions were helpful and if we are to purchase another car in the future, Glenn would certainly be the salesman we would go to.

Good and nice service, employees are very helpful, I will recommend it

I was very happy. Drake Grable help and he was great.

After leaving the shop with the estimate drove back home purchased 2 front tires which was needed. My wife takes the car drives around town. A few hours later she sends my daughter in the house to tell me the car is hard to stop and its hard to steer. Ok. I'm thinking it's the battery which i knew she needed. Went to pepboys , purchase a battery. Slap it in the car. Started it up. Red battery light comes on the dashboard. I'm thinking let it reset itself. NOPE. Smell burning rubber. Pop the hood. The serpentine belt popped. Abd wrapped itself around the fan. GOOD CATCH MB. HOW DID YOU NOT CATCH THAT? Now gotta spend my Easter putting a belt on the car. YALL ROCK

I am completely frustrated!!! Last week, I took my SL 500 to this dealership and paid for a diagnostic. I actually drove my automobile there without any problems with my suspension. At the culmination of Mercede's diagnostic, I was told that maybe I should think about it, before paying close to $6,000 dollars for the repairs they noted. (Since my car was a 2003) One repair that the Service Rep stated my car needed, was a right strut. (Deals with the suspension) I informed the rep that I would start the repairs, but I would do a couple at a time. This would not inconvenience me, since I purchased a 2014 E350 Mercedes in December 2016. I left the dealership and before I could reach my residence, my car started pulling to the left, almost uncontrollably The next day, the rear passenger side of my car was leaning to the right and dropping. Also, the switch that lowers and raises my car was NO LONGER OPERABLE. In essence, prior to me taking my car to Mercedes of Orlando, I DID NOT EXPERIENCE THIS MAJOR ISSUE with my car. Since my car CANNOT be driven there, I called and voiced my concerns with two individuals, one being the general manager. I intend to speak with the technician who worked on my car, in hopes of having them correct the situation. Without question, I will pay for repairs that I know exist, however I WILL NOT PAY TO REPAIR FOR AN ISSUE THAT DID NOT EXIST BEFORE taking my car to Mercedes. Should the dealership choose NOT TO RECTIFY this situation, I will seek legal counsel and/or contact the Better Business Bureau. Since I work a full-time job, I will have to take a day off, simply to return to Mercedes to speak with the technician and the general manager face-to-face. Until then, I am remaining optimistic.

I want to thank Michael Tayefeh, Service Manager, for the excellent service he was able to accomplish on my wife's new CLA250. She heard a slight rattle that was diagnosed as a detailed problem in the engine. It was repaired with great care & the car is running 100% now. She had loaner cars during the whole time her car was in the shop. Very very thankful for the super care you provided.

I am very happy with the service I received. No complaints with Mr. Diaz! He was extremely helpful.

Met Ivan Bravo on Saturday and I must say, this was the simplest purchase of a car I have ever done. It took longer just picking out the right car. If you want to purchase a Mercedes, go and see Ivan Bravo. The whole team I met with were amazing! Thank you for making my experience world class!

Thanks to Drake Grable my experience getting my car serviced was fantastic. I usually dread it. From the start, he was professional, courteous and friendly. He treated us like family. I particularly was appreciative of his explanations of needed procedures. Usually, service writers think because you are female, there is no use for explanations. He reviewed everything to be done and answered all questions. It feels like I have a new family member at Mercedes. Drake was terrific -- a very nice person, indeed! Many thanks.

First trip into this dealer for service, greeted promptly, lounge area is very comfortable and well appointed. Service writer was pleasant and knowledgeable. A true Mercedes Benz experience!

Repairs not complete due to parts being ordered. Everyone was very helpful and knowledgeable. Transaction went smoothly. Would definitely purchase from this dealership again recommend to my friends.

I want to start by saying that Mike Hertz is a great service advisor and he finds and gets all the information that's needed to make an accurate assessment of the problem and resolves it in a timely manner. My only complain is that this is the 4th time I be been in the dealer for service in the past 6 month. This last time for my service A1 I made an appointment 3 weeks prior and told the secretary that I will be needing a loaner. Still I didn't get a Mercedes Benz loaner and had to wait in the room for the valet to get back and have a car ready for me. At least I was given a clean, small SUV. The first two time when I picked up the loaner in at the dealer I was given a Toyota Corolla, where it was very dirty in the inside. When I requested to see if they had a different car, I was told that was the only one available. The second time I got the Corolla, I asked to change it, and was given a 4 door sedan at least and cleaner. Not that I demand a Mercedes loaner every time, but when I make a reservation 3 weeks in advance and I am bringing a E 550 convertible for service, it is expected to at least get a Mercedes loaner in return.

Very good, I have AAA take the car to them because they thought they have the tire, but they do not have it and so they gave me a car loan while ordering the tire. I am very grateful that they loan me a car because it took 4 days to get the tire.

I have to say that just when I thought good customer service was dead, Rafael Pena restored my faith that good costumer relations are possible. He went above and beyond for me and I have been a loyal Mercedes for many years, and because of people like him, I'll remain so. Thank you for caring! P.S. The only thing I'm disappointed with is that the replacement key for my car is going to cost over $500. I accepted higher cost of maintenance for these cars, but that is outrageous. Adam Collins

Appointment started on time and took minimal times. Staff professional and informative.

Thanks to Michael Tayefeh I was extremely satisfied with my service at Mercedes Benz. After numerous complications Micheal has seem to made up for anything and has made me found a reason to come back again and again to Mercedes I really appreciate everything and if someone deserves to be give a reward it is certainly above all MICHAEL TAYEFEH !!!!!

Aaron Beerbower has always greater and treated me with respect and fast efficient service. Always follows up about service experience and what they can do to be better.

I shopped everywhere for my new vehicle, Orlando Mercedes gave me the best possible price I shopped everywhere for my new vehicle, Orlando Mercedes gave me the best possible price below everyone else, Charlotte the sales representative was so helpful and went out of her way to help me I am a customer for life.

Purchased 2017 Smart Cabrio from Charlotte at Mercedes Benz Maitland. Second Smart car purchase with her as we previously purchased 2012. Very professional, easy to deal with. Great buying experience. Very nice dealership with quality folks.

Very pleased and happy with the customer service! THANK YOU Mr. Robert Owens for all the help in getting my new vehicle and making it fast and easy! THANK YOU!!!

Mr Grable has always done a great job for me and my wife , he come from the business of service and that's what he always helps me and my wife with ....

My last service here was handled by my service advisor Drake. I am 100% completely satisfied with the service, and Drake was very friendly and prompt to get my car fixed. This was not the first time: everytime I visit here the service has been phenomenal. Thank you for the outstanding service and keep up the good work.

The experience was flawless! Jose & his team made it a great experience purchasing from them! I would highly recommend!��

Tried to sell me tires I DID NOT NEED. I noticed that they try to sell tires to others. It felt like a SCAM.

I went for electrical problem and turns out for 2008 Mercedes they want to charge me $3,000 for repairs and decide instead of paying that to do a trade in and they would only give me a $2,000 trade in. No mercy

Kesa was extremely helpful and absolutely wonderful to work with. Highly recommend everyone to go to her for your car buying needs, I got exactly what I wanted. Kesa even went out of her way to make my mom happy. Doesn't get much better than that!

My serpentine belt broke on the hwy after business hours.. Had my s420 towed to the dealership. I tried calling for 2 days to talk to someone, when I did finally get a return call, I was told that my car was ready and the cost. I had no prior communication with this dealership what so ever, nor was a estimate given let alone my permission. I payed and waited almost 2 hours for my car, I finally was told that it had drove that morning but now they couldnt get my wheel to turn and said they were not liable etc... Told the steering pin must have broke and it would be a 1600. repair. They were not willing to take any responcibilty. My husband and myself hd no choices but to fly home to Colorado and wait for the car to be ready and figure out how to retrieve it. So they repaired it. They then broke the pin and coloum that they just put it. We go back to florida pay the 1600.00 bill and get in the car.... got to the front of the dealership and hear ticking and car ran hot. Stopped and no fluids were topped and car was dry of oil. Back to the service dept. and was told they would top off the fluids and be done. So we waited car came back, unfortunately e did not check behind them to be sure they had done what they were supposed to.(Should have known) My husband and I hit the road for Colorado and made it to Jacksonville. Car overheated and we had to pull of the road. When it cooled enough to check it THERE WAS NO COOLANT AT ALL, THE CAP WAS NOT ON IT. OIL WAS 3 QUARTS LOW AND WE ARE STRANDED IN JACKSONVILLE. I called the dealership and they said nothing they could do!! i will be sure to make it my personal mission to see that NO ONE ELSE WILL BE RIPPED OFF AND LEFT STRANDED by your dealer ship and service department. Not once despite everything did anyone from your dealership ever make a attempt to treat us with any respect, let alone customer service. Which apparently is not important to you as a business owner. Not even a are you both okay is there anything we can do, or how about fixing the car after you broke it instead of charging us and failing anyway. Your service Director a complete contraindication of the word service. Rude VERY rude. So what are you going to do to fix this?!?! What damage has now occurred. Who will pay? Almost 2000 and my car is worse than before. The valet attendant by the way was great and went above and beyond caring about customers, multitasking and helping out his fellow employees. Do not know his name but he was husky and wears glasses.

My service advisor, Mike Shattuck is awesome. He always follows up and delivers my vehicle back on a timely basis as promised. He answers all questions honestly and makes recommendations for future services that will be needed.

Service was awesome, got my car in on short notice and found all the problems. Repairs made and next day I picked it up and drives like New again. All the people were very helpful and courteous. Very busy place but I never felt like I was being rushed.

In Orlando for some R&R when my belt broke on my s420. Mercedes roadside towed it to this dealership......... CHANGE A BELT $275.00 (Robbery! Yes, but...ehhhh) Go to pick it up and after numerous people go to retrieve it the the steering is broke, locked.............?? $1560.00. They then BROKE the replacement while installing it. Then FINALLY fixed it (what they broke initially but, deny). So, it gets fixed FINALLY....road trip back to Orlando, pick up the car and after I checked with them that fluid levels were topped and good they said "yes". PARKING LOT CHECK....THEY DID NOT!! So, I tell them. They say ok we'll top it........I assumed they did......NOT AT ALL! By the time I drove into Jacksonville....oil light is on the heat is rising ..I pull over. NO water topped!! NO oil topped!! LUCKY I PULLED OVER!!! LAZY ASS FROM TOP TO BOTTOM DEALER!!!!!!!!!!!!!!!!!

What good is it if you have a service appointment at 1:00, being told it would take somewhere between an hour and two, and not get your car until 5:00? This is twice (a year ago and now) that the time was like this.

Disgrace! Drove an hour and a half to see a car, the salesman new we were coming and had been working with us for several days only to get there and be informed " sorry we just sold it". But you can look at it. Really!

My 7:30 appointment was not there and someone else attended to me at 8:50 am. I waited an extra 20 min. The waiting area is not the same as other Mercedes dealerships. Worse if all, almost everyone waiting for the car is "recommended" to change their tires.... and that comes with a "safety warning" tone but with a language of.... "I was told" And then the feeling of "preferred" when the customer is told: many others were ahead of you in the car wash but I pushed your through.....

Awesome Company !

Price and quality of the sales staff is excellent! Drove from Jacksonville to Orlando to purchase the car. First service call was a little shaky...Service advisor wasn't there and they didn't have a courtesy car as promised. They did rent me a Dodge Charger for the day (Unfortunately not a Mercedes) and the work completed on our car was excellent. I contacted the Sales Person, Ray, on his cell phone and he made sure everything was right by the end of the visit. That's the only reason they received an Overall rating of 5 stars. Ray saved the day!

been trying to cancel an extended warranty on a car I don't own know more I live 1 1/2 away keep being told the will help me and call me back left numerous phone messages to jeff and victor in finance to help me get this solved only to be ignored and I really just want to get this handled

I had a great experience as always. I appreciate my service associate Drake as well as the shop Forman for trying to assist me and rectifying the problem with my vehicle.

Robert Owens, Internet Sales Manager of Mercedes Benz of Orlando was very helpful. He was patient in showing to us the new features of our newly purchased Mercedes Benz Sport car, and also helped us to transport it to our place. Overall, we had a good experience with Mercedes Benz of Orlando.

The sales person Robert Owens was the best part of the sale , the rest of the dealership people not so helpful. We were expecting more from a Mercedes Benz dealership. But it is understandable the are part of Autonation mass dealer group.

We just purchased a new car at this dealership and the experience was outstanding , our salesman Raymond Gatz was very helpfull and cordial , this place is nice and clean and the whole process did not take too long.

The sales person Robert was excepcional, very responsive to us. Front office soft, very soft.

Mercedes Benz Orlando/Maitland is the BEST dealership! I've been to a few others in Central Florida and no one beats their prices and customer service! Gary "Bud" Weinhold and Jeff in finance were fantastic to work with. Bud was great, answered all of my questions, and has followed up to make sure all is well with my new vehicle. I LOVE my GLE and o would recommend Bud to anyone looking for a new Mercedes!

I went for a service A, my service advisor was Michael Tayefeh when my car came back from service the water was dripping down from windshield washer reservoir, I called my service advisor it took him 20 minutes to come see me, while I was waiting by the car,I asked why is the reservoir leaking water it was not leaking before his remarks were Don't give me that exactly in these words, I asked what do you mean by don't give me that, he said it was leaking from before , I said show me the marks where my car was sitting and tell me if you see any wet spots, he then said i will call you Monday to get this resolved , the car went in for service on 1/31/2017 at 3:00pm and still yet I have not received any phone calls or e mails to get this issue resolved,The service advisor was very unprofessional and rude, he used very unprofessional language,I will not take my car back for service at this location and I will not recommend anyone else to take their car in for service to this location.

1-I made an appointment (and was instructed to make sure I was on time) 2-I arrived on time/15 minutes early (Wednesday) 3-Forty-five minutes later no-one had come to talk with me. 4-I found someone to ask what was the status,; they said they would check 5-30 minutes later my service guy comes to me and says they just got it in the shop and will let me know 6-another 45 minutes and I have to go find a service guy to give me an update and to remind them i had a prior appoint that I had to be at in 30 minutes. 7-20 minutes later they say they do not know, but will give me a car (Versa) to go to the appointment and that they would call me. 8-2 hours later, I still had not heard from them, so I called to see if I needed to bring the car back or if my car was diagnosed. They still did not know. 9-Thursday no call, finally I called on Friday to find out the status and my service guy said they still did not know, but would call me back. 10-no call Saturday 11-I called again on Monday and they STILL had not determined the cause. 12-Wednesday they finally say the problem is with the Tensioner pulley and it appears that something had physically struck it to cause it bend and begin to wear the serpentine belt. They could fix it, but it would be over $1000 and only after I kicked up my heels about the cost and the amount of TIME it took did they offer to give me 30% off. I asked if they was standard to take a WEEK to determine the issue and communicate back. 13-This is the third time I have used this service department. The prior 2 times also took way longer than was communicated to me and at both of those events I had to go find a service guy. Absolutely unbelievable, especially since this is a MERCEDES DEALERSHIP, not just another service station. I will not return to this facility and have already encouraged others to use a different Mercedes Dealership.

I went for a service A, my service advisor was Michael Tayefeh when my car came back from service the water was dripping down from windshield washer reservoir, I called my service advisor it took him 20 minutes to come see me, I asked why is the reservoir leaking water it was not leaking before his remarks were Don't give me that exactly in these words, I asked what do you mean by don't give me that, he said it was leaking from before , I said show me the marks where my car was sitting and tell me if you see any wet spots, he then said i will call you Monday to get this resolved , the car went in for service on 1/31/2017 and still yet I have not received any phone calls. The service advisor was very unprofessional, I will not take my car back for service at this location.

I just had my second service done! I am so glad i purchased the pre-paid maintenance plan ! What a savings compared to the pricing of each scheduled maintenance ! Completely worry free !

Extremely costumer service wao very nice people I feel like I was in my house..... Thanks so much

Exceptional service department, Mike Hertz is truly a professional who always has you and your vehicles' best interest in mind! He goes above and beyond to help you! Ask for him during your next service visitation. You won't be disappointed!

Excellent customer service. Beyond 100% customer satisfaction. Thank you Frank Whitton for assisting me, you were superb.

Nice place. Knowledgeable sale person and they had what I wanted. Good treats in the waiting lounge.

Sam was better than great! All my future cars will be purchased through MB of Orlando!!

Great buying experience. Our salesman, Robert Owen, was super to work with and I feel we got the best deal possible.

Service team was friendly and efficient. Gave me a rental Mercedes at no charge for 3 days. Had to special order rear spoiler and customize paint to match car. Very satisfied with the service and repair work.

We purchased our Mercedes GLK 350 at this location. When taking my car in for scheduled maintenance the process is always prompt and my loaner is always ready to go. I am kept in the loop with updates while my car is being serviced-and they truly take their time to make sure any issues or concerns with my vehicle have been taken care of prior to me picking up. I've had two specific service advisors that have gone above and beyond when I have brought my car in for maintenance. Rafael and Earl.. (these gentleman have helped me on two seperate occasions and were truly amazing). Attention to the detail and follow up.

Rafael Pena was my service advisor. He took care of our needs like family. I have never met him but he took the time to answer all my questions and I had a bunch. He called me after hours and treated my wife and I like king and queen. Can't say enough about the service on our S550. When I picked it up on Sat it looked like a million bucks. Thank you so much. You have gained a new customer for sure.

I had a great saleperson! He was kind and very helpful

had an excellent experience working with Edmond Grigoryan took very good care of me answered all my questions and was quick to do everything

Been a Benz owner since 2002 with various models and have always been satisfied with service and sales from this dealership.

Muy completo el informe

Service Rep and Shop foreman were great. They booth took extra time and was concerned for my repair needs.

I was there longer than anticipated, seem to be a mix up. I've been during business with you all since 1992 - 93 purchased 3 prior vehicles from this place. I was some what disappointed, however Rafael was very nice. Thanks ms fisher

Took like 2 1/2 hours to change the oil and they give me a list of everything that is wrong with my Mercedes.... funny thing is I just had service done by the same company.... you kinda like bit yourself if the butt because you should have fixed it before.... second, $170 for an oil change? That's idiotic.... 3rd they were suppose to vacuum my car and wash it. They vacuumed the front driver and passenger seat but not the back seats or foot space.... when I got my car back it looked like a 6 grade class who's raising money had washed it.... how come the cars in the showroom are clean and spotless but mine has streaks all over it.... I would have rather them not touch my car..... the staff is friendly and the place was clean.... I think this is a place who takes advantage of regular people who don't know any better because the diagnostic personnel can say that anything could be wrong with vehicle and make the owners pay big bucks for fixes they do not need..... but $170 for an oil change is outrageous. Nobody rich or poor should be paying that much. I will not be taking my vehicles back there and I own 5 Mercedes production cars.... 5 cars you will not be doing business with.......

Joel was phenomenal, we were able to get the car with our desired features

Edmond Grigoryan was a great sales professional and delivered a great sales experience! He even arranged to have my car (that I didn't trade in) back to my home in Jacksonville, FL from Orlando. He answered any and all questions and went above and beyond.

Mike Shattuck my service assistant Manager did a great job of keeping me informed about the need for my automobile service I definitely will return to the Mattland dealership

Just purchased a used vehicle at this dealership. No pressure during the process and didnt restrict my test drive experience. The vehicle was very clean and in like new condition. The finance process was efficient. I feel I got a good deal with no haggle. Thanks to all the individuals who helped out.

Good speed and accurate service.very professional group.

They didn't even check the tire pressure for a $400+ service

Great service. Michael Hearst, the advisor,is very thorough and approachable, going to great lengths to accomplish the goal of providing the very best service in the area. We are most grateful!

My experience with the SLK320 was time consuming and very inconvenient. There seemed to be a lack of communication between the parties involved. I had to make 4 round trips( minimum of 3 hrs each time )over a twelve day period to recover my car, even though I was promised that it would be finished the next day. I was able to take advantage of a loaner car, thanks to Michael T., who apparently was ill at the time. However, the price of the repair was was adjusted upward even though I had paid the original invoice... that did not sit too well with me, even though I eventually agreed. But, the saving grace was the quality of the repairs and the conviviality of your employees, who seem to take the phrase, Customer Service' very seriously. I can honestly say that it was the loaner car and that conviviality that made a potentially explosive situation, explainable and bearable.

I had the 40K miles service on my 2012 ML350. I was told the service would take approximately 4 hours so I requested a loaner vehicle. I was in and out within 15 minutes. I was called 30 minutes before the vehicle was ready. When I reached the dealership my car was ready and waiting. The work as performed to my high expectation. The staff was very helpful and courteous. I highly recommend this outfit.

Michael Hertz is the best! I will always go there :)

Rafael Pena is a top notch Service Manager! He takes great care of my car and ensures we are happy when we leave! He really goes the extra mile. Thanks Rafael!

A first class dealership. Glenn Volence a first class salesman have purchased several cars over the years from him. Just a nice guy. All those I have come in contact with have been just great.

Visited Mercedes Benz Maintland in Florida One week before Xmas, Spent over 7000 dollars on a recent repair and maintenance. Unfortunately 1) windshield washer still not working and fluid not filled; 2) excessive condensation water from underneath the car which not seen before.

I recently took my car to this dealership for service. My service adviser, Mike Hertz, was both professional and excellent! I can't say enough positive things about him and my experience. Besides scheduling the current service, Mr. Hertz took initiative to check if there were any other service items coming due. I appreciated that as I have a busy schedule. Per my request, a loaner car was then provided. Mr. Hertz kept me posted on how the service was proceeding, as I had asked for a few extra items to be done. When I picked up my car, it was sparkling! I felt like I had a new car again! The professional service and quality of workmanship in the Service Department was A+ from beginning to end.

could not have been any better. just exceptional. everything they did was wonderful

We were referred to Drake from the Service Department, who by the way was a very thoughtful, caring and honest service representative from the moment we were first introduced to the end when the repairs were completed, Drake kept us up to date during our Benz' six (6) day stay, and we appreciated the loaner car as well! We were impressed by the service department it self was very clean and organized, everyone treated you with respect and always asked if they could help us. We were very impressed and will consider buying our next Mercedes convertible from Maitland/Orlando Mercedes Benz as a result of their excellent Service Department and Drake! Thank you!

This is the 4th car I have bought from Mercedes Benz of Maitland and the purchase was enjoyable from the selection process to the actual picking up of the vehicle. James did an excellent job in explaining the features of the cars I was looking at, and the professionalism continued thru the delivery of the vehicle.

Recent service on my 2008 Smart car. The people were nice the service was good but the price for service is to high almost $150 hour labor rate. As a firefighter I have to risk my life every day for $14.30 an hour so it's very hard for me to justify your almost $150 an hour rate to service my $4000 car. If I was driving your $220,000 AMG G65 SUV I might not mind . I love my Smart car but I am not sure I will buy another with your service rate so high :(

Elizabeth was very helpful as Rafael was out ill. Rafael set up the appt even though he was not able to be there and the process was very smooth. I was provided with a loaner.

Very rude customer service! Major attitude! SHE NEEDS TO BE FIRED! Great cars with the worst absolute people working the phone! You can't ever talk to anyone in the service department! Leave messages after messages and no call back!

Sam Beg, our sales associate was great. He was very helpful in getting the car from a different location due to our specific demands. Love the pilot park feature and the interior of my E 300, 2017 .

Sam, our sales associate was great. He was very helpful in getting the car from different location due to our specific demands. Love the features and interior of this E 300, 2017.

Bought a 2017 C43 amg and loving it. Ivan was very helpful and the go to guy.

Great service experience with Mike Hertz at the Maitland location

Once again the experience of purchasing a Mercedes was spectacular. Customer service and professionalism exceeds all others. Frank Whitton is the best ever.

Very pleasant...I was kept informed and everything was done in a timely and professional manner.

Excellent Service Department and my service manager Mike did a great job of explaining all too me and got my service completed quickly and ahead of schedule

Mike Shattick provides great customer service and he is very prompt when I bring my car in. Never have to wait very long before he comes to get me from the lounge.

Fantastic service.! There were at least 20 cars ahead of me and I came in for an airbag recall and I have been waiting eight months for. They had it done in less than two hours! They washed vacuumed and dried my car! It was just a great experience!

Excellent, professional service! Very clean waiting facility. It was very busy the day I came in for my recall. More than 20 cars ahead of me. I was in and out in less than 2 hours! They cleaned and vacuumed my car and dried it off properly (some places leave water spots) even the door jams! From start to finish, a great experience!

M-B of Orlando diagnosed my cars problems and performed the repairs at a fair price.

Service was great, but the supporting customer service was not. I went in on Tuesday, November 1, 2016 to pick up my car from the service area and it took the young man almost 20 minutes to find my car after I paid for the service. The young man looked like he was on some kind of drugs. He was non responsive and just kept saying they're getting my car. Worst customer service I have ever experienced at this dealership. I would have been fine waiting if they would have given me information on what was going on with my vehicle. The only response I kept receiving was someone was getting my car. Even the cashier that checked me out came out to check on me. He was wondering why they were taking so long. Also to note the dealership was pretty much empty at this time. So there was really no excuse for the excessive wait time.

very good service

The people we worked with to order and buy our 2017 C43 were outstanding We contacted Bud Weingold in June and were so impressed with his attitude and willingness to help that we cancelled an order with another dealer in order to work with him, even though we live 60 miles away. Bud made numerous changes to the order for us as we decided on additional options, and Dan helped us understand the order/build change process. Working with Jeff in finance was quick and easy The whole process from turning in a leased SLK350 to drivin g our new car home took an amazingly short time. Our best car buying experience ever.

I got scheduled right in the same day I called. Service was quick and Drake kept me informed every step of the way.

Treated very nice by everyone. Work finished sooner than advised it would be. Loved it! I rather go to this dealer even if it means to drive further than the other local dealer.

Professional and courteous staff. Rafael promptly called with findings and kept me updated while my car was being serviced

It's a Mercedes dealership, nothing special, and exactly the type of service that you would expect. Sales guys are friendly and pleasant, but the sales manager will be obnoxious.

I live in Atlanta and have been searching for a particular E 350 for 6 months. I have been to 4 Atlanta area Mercedes dealers and described the car I wanted. All 4 salesmen told me that they would search inventory and get back to me when they found what I wanted. Nothing! I was visiting Orlando and drove by Mercedes-Benz of Orlando and stopped to check them out. I was greeted by Edmond Grigoryan in the lot. I explained what I was looking for and he got on his computer and found exactly what I wanted at a nearby dealer. He wrote up the deal and it was delivered in perfect condition 2 days later. I normally avoid car transactions all together. Edmond and his co-workers (Jeff in finance and Ray at the next desk over) made this deal exceptional!! Thanks y'all!

I received an email for a free multi-point inspection. Drake was my service advisor. He was friendly and thorough. I will be returning to service my car and probably begin my search for a newer one. My son loves the cookies!

Too soon to tell. Ivan was a great sales person and he serviced my wife and I well. The car is in the shop now for a hard top molding repair, it was loose. The car drives very well, and let's hope the cosmetic problem is the only minor annoyance.

Service was performed on time and on budget. Courtesy car ride home. Painless.

I had come here several times to fix my S550 and usually the service is decent. However, my last experience was awful! A week after I bring my car back from servicing, the car breaks down. I take it back to get serviced and they never followed up with me. On the first call, they tell me they will have a service advisor call back. Two days later, I hear nothing about the update of the car. I call again, I leave a message and he finally calls me back. He tells me he would provide me a detailed update in three days. Nothing! Then I call again after being placed on hold for 10 minutes, I was put on for another 20 minutes for an automated message.. I left a message because I was tired of being on hold. Nothing for two more days! I called again and was told he was unavailable and to please leave another message. So I did and still nothing. So my last call I got pretty mad and asked what the reason for this type of horrible customer service! The worst part is I still haven't heard back about the car and it has been in service center for TWO WEEKS!!!!! Leave it to Mercedes to not only give you a terribly unreliable car but also the WORST customer service. Update: I've picked up the car and the service was good. I think it must be the particular service advisor I had worked with. The manager there gave a sincere apology for what happened and I believe some service advisors there are very friendly and nice. I've revised my original one star review to three.

I scheduled service to have my battery replaced and my head and tail lights checked. It was a wonderful experience and my service rep Drake Grable was awesome! I will highly recommend my friends and family here for future services needed.

The shop was not able to finish my car on my appointment day so they were courteous enough to schedule a pick up with a loaner at my convenience. Everything was done in the time specified and I was very happy with the overall experience!

The dedication showed within the teamwork they displayed among themselves. Hospitable upon entering the complex. The day prior went on-line, did the pre-approved certificate with one bank, then filled out the rest with the dealer. They responded within no time, even with the Hurricane Matthew going on. Came in on Sunday, Mercedes-Benz of Orlando matched the pre-approved certificate with their own. Charlotte, Ivan, & Victor did an awesome job of making me comfortable with all of it's procedures. Arrived about 1330hrs. & out the door by 1520hrs. Most professional of a team I have dealt with in long while. Their marvelous displayed teamwork among themselves was enjoyable. Thank you for your time & professional service. Vargas, Wm. Alex

Since 1991 I have been a loyal customer. Frank Whitten my salesman has always gone way beyond to make sure I enjoy my purchase and service after sale seals my loyalty.

Excellent experience at my most recent appointment. Thank you Mike Hertz!

Purchased a interior/exterior protection (Perma Plate) on my smart vehicle. When an issue arouse with a stain in my trunk area that could not be removed I tried to file a claim with Perma. Perma said they could not find me in thier records. I called my service tech (Drake) to inquire why Perma could not find me in the records. Drake tells me I had only purchased a detail not a warranty. I explained to him that I had a detailed conversation with the service tech (Ben) that sold me the package. It was sold to me as a warranty NOT a detail service. Drake said his service manager would get back to me in two days or so. That was a week ago. I called this morning and left the service manager a voice message to please call me to clarify my situation. I have not heard back & don't expect I will. On top of this specific issue Drake was extremely rude when discussing this issue last week. Telling me Ben (who no longer works there) "has a great memory and will remember what I was sold at the time of the sale". Implying I was lying about what I had purchased.

absolutely tremendous. from the moment of entering the facility i was greeted and directed to whom could meet my demands. immediately spoke to my service advisor, brought up a couple of documents and sent the vehicle on its way for maintenance. took no longer than 2 hours for feedback on me vehicle. would recommend 10/10

the service attendant i had was top notch...I want the same person all the time. Thank you Mercedes, its for that reason I keep purchasing from only you. This is my 4th Mercedes from you...I have reccommended to a friend and she has purchase 2.

Drake is a credit to his dealership. He handled my maintenance in a very professional manor. I will continue to go to this dealership, because of Drake.

Salsman was very professional and never pushy. Prices where better than other dealers selling same car.

Excellent service,I'm very satisfy with the service.

The experience has always been more than satisfactory except for a few bumps in the road with Loaners from HERTZ.

Charlotte was very helpful and found me the car I was looking for. I've only had my car a few days but I'm enjoying the car and enjoyed the buying experience

I was given an appointment to meet with a service manager to fix a tire problem, within less than 5 mins of waiting, the service manager presents himself and discuss the the service fee, and gave me an approximate time for the service. Everything was completed at a timely miner. I was very satisfied with the service.

I was totally satisfied with the service that was performed on my car. They have performed excellent service on the seven Mercedes that I have owned since 1981.

Mike Shatick provided an exceptional service. One of best dealership and services in area!

Our salesman was very knowledgeable about the cars. He was polite, helpful and we would certainly go to him again.

Awesome great service always very satisfying work done

Great service, Aaron Beerbower, my service rep did a great job and his honesty with advise and recommendations were greatly appreciated. My second service at this dealership and am still impressed with the operation and care given to their customers. Will be back.

good , quick service and the car nice and clean

Mercedes of Maitland was very professional in providing me a Preowned Mercedes 2016 E. Glenn Volence, Sales Consultant is a superior (5 star) sales representative. I told Glenn what I wanted in a vehicle and he found it. Thank you for working with me to secure the Mercedes. Uday Yadav

The best car buying experience, worthy of Mercedes Benz

I visited several Mercedes dealers in the Orlando area but the Maitland dealership was by far the best to deal with. Ivan was our sales rep. I wanted to update my E350 and knew exactly what I wanted. Ivan found the perfect car and made buying it a pleasure. I now understand more about the features of the E350, eventhough I was driving one for years! I'm not one to write reviews but feel compelled to commend Ivan and the staff at Mercedes of Maitland FL. Such a pleasure working with you!

Thank you for welcoming me. #TeamMBOrlando, #KesaGuest

Great service, better communication. Process was smooth, they kept me informed through out the process

I took my brand new Mercedes GLE 2016 in for a car wash and tire pressure check. I wanted to make sure that I took it into a Mercedes dealership as I trusted them to take excellent care of my car. Upon arriving back to my car it looked worse than when I took it in there were mud spots all over the car, the windshield was not even wiped clean, the tires were covered in dirt. Clearly whoever was cleaning the car got in with their wet feet as the floor mats were soaking wet. The most upsetting part and the reason I am writing a review is the fact that my car was left scratched there were major deep scratches left on the passenger side. I tried to talk to someone there but they were to busy to help. So I immediately called their service center and spoke to one of the service employee who was empathetic but did nothing. She informed me that her manager had just left and that she would document the situation and here manager would be in touch Monday!! I'm sorry it's hard for me to believe that there is not a manager or assistant manager available for Mercedes service center over the weekend. If they truly cared about their service they would have had a manager or assistant manager contact me immediately this would also be a solution for poor reviews if they addressed the situation right then. Now I will just have to wait until Monday after the weekend to find a solution.

Always professional, knowledgeable, and friendly. I would not consider going anywhere else for Mercedes-Benz service.

I went in for an alignment and waited over 4 hour because the service staff fail to notify that the machine wasn't working properly. My service advisor took care of the situation the best ways for all us. Very happy with the service!

Mike Hertz at Mercedes Benz or Orlando, Maitland went above and beyond to get our C-300 fixed right the first time. Thank you.

I just call and Phil Carter finds what I want. I just go and pick it up. Paper work is effects y handles and I am out the door in my new SUV. Thanks to all at Mercesdes-Benz of North Orlando.

Mike Hertz is a great service adviser,all the people that works there is very professional and courteous,I would recommend anybody to have they vehicle serviced at Mercedes Benz of Orlando

Rafael was my service advisor. He explained everything I need to know about my car. Pam

Rafael was awesome! He did everything great on time. He was very attentive! Thank you

Unfortunately, my previous service advisor, Joe, has retired, and I've been a little bit of a fish out of water ever since. I don't have a steady contact person at the dealership any longer, and the gentleman assigned to me unfortunately far from met my expectations as far as the customer service Mercedes-Benz typically offers. This was my 60,000 mile check up, and I was very disappointed. Communication, above all, was lacking.

I have been working with the Maitland Florida location since 2011. I have worked with only one person at the dealership based on the unbelievable customer experience I receive each time. That one person is Frank Whitton. Frank gets to know you and what you are looking for with your new car purchase. I just leased a 2017 E-300 from the Maitland location. I gave Frank very few details about what I was wanting. He had the car brought in to the dealership from another location and it exceeded my expectations. You are not just another customer to Frank, he treats as if you are his only customer. He get to know your likes and dislikes and makes note to ensure you leave pleased with your purchase. I would not think of using someone else other than Frank. He is a class act and he treats you with the upmost respect. You will not be disappointed making the phone call to Frank.

My vehicle review was detailed. The representative was caring, knowledgeable and honest. Based on my recent experience I would return and refer others to your dealer.

Service was good. Would like to have shuttle service

Awesome service always. Had my car detailed also and they did an outstanding job.

Mike did a great job. The venue however is a bit disorganized and misses the boat putting MB customers into Nissan rentals rather than extend the courtesy of an MB loaner. What better way to get an existing brand loyal customer into a new car than put him/her in one? Maybe I should buy a Nissan/Infiniti next time?

Great experience. Did mostly online. Only spent 30 minutes at dealership. Internet sales guy was exceptional Robett Owens. I really liked Victor in financing as well.

the team is awesome ! from sales to maintenance! you will get a discount here- i checked all other stores - this was the one :)

Great, no issue at this time. Xxxxxxxxxxooooooo See you soon.

Rafael and the team at MB of Orlando (Maitland) were fantastic and all aspects of this initial service were performed as promised.

That was the worst Mercedes workshop we have ever dealt with. Maybe because we "only" have a Smart - but its still a Mercedes. Or because we are German - and English is "only" our second language... We were told to come it on a Tuesday to pick up our car - first question was, are you sure that you are in the right location? We don't have any paperwork under your name... 30 minutes later and a lot of confusion and phonecalls - they found our car!!! But - not ready... But they offered us to rent another Rental car and pick up the Smart later - really? We live 50 miles away... After we told them that this is unexceptable and more phonecalls, we suddenly had the right guy on the phone and he apologized for that miscommunication and trouble. And of course our car is ready... And that he will email us the paperwork for the repair. That happens almost 2 weeks ago and will still haven't received anything... so when we picked up the car - unlike Mercedes - it was not washed or cleaned - but as I said, we have only a Smart!!! On our way back home into the darkness we figured out, that something was serverly wrong - not headlights and not turnsignals in the front - AT ALL!!! It was pretty dangerous, 50 miles without lights... and the garage closed.... Next day my husband called to tell them about that missing lights- this time a very unfriendly guy on the other line told him, we just should come over. My husband told him that we have to work and that will not be possible and we asked about a Towing-Sevice what we learned that this is part of the Service. So he said, he has to talk about that with his Supervisor and he wanted to call back the next day. WE ARE STILL WAITING FOR THAT CALL!!! It's just a Smart.... My husband was curious about the lights and figured out, that just the connections for the lights were disconnected - and he fixed it. Not a problem at all - but the car was definetly not ready or in a save condition... We had a couple of Mercedes' back in Germany and we had a lot of visits at their mechanic-shops, we always had very good experiences - nothing to compair with that Shop in Maitland. You will never ever see us again, and we will absolutely not recommend your shop @ all!!! And unfortuantely we have to give you one star - you deserve zero stars!!!!

Michael Tayefeh was very professional. I got my a loaner right away and when I returned to pick up my car everything was fixed and a clean car

Good interaction with the Sales Associate who listened and met my requests.

I remain completely satisfied with the overall experience of this Mercedes dealership from my purchase experience to the customer service/service center to the facilites they remain my choice in central Florida.

This is an update to my original review of the service to my smart car at the Mercedes-Benz of Orlando. three days after I picked up my car, the check engine light illuminated. I scanned the OBDII and read a PO410 code, evaporative emission system malfunction. I told the service manager about this code and asked him to check it and repair it while they were replacing the head. He told me it was done.I called the Mercedes dealership to discuss the check engine and left a message for them to call me back. To this date I have not received a call back. I also discovered the 50 amp fuse in the battery compartment was blown. I replaced the fuse and cleared the code.While I was checking the car over for the second time, I discovered the oil level was 1.5 qts low. Part of the service was changing the oil and filter. The itemized bill charged me for 4 qts but when I checked the oil level, it was 1.5 qts low. Since the repair, I logged 480 miles since the repair service and during the life of the car it has never used any oil between changes. Between this review and my original review which I listed other comments, I can honestly say I am not satisfied with my service at this dealship. I would very much like to receive a call from the service manager as it is an hour drive for me to take the car back.

This is an update to my original review of the service to my smart car at the Mercedes-Benz of Orlando. three days after I picked up my car, the check engine light illuminated. I scanned the OBDII and read a PO410 code, evaporative emission system malfunction. I told the service manager about this code and asked him to check it and repair it while they were replacing the head. He told me it was done.I called the Mercedes dealership to discuss the check engine and left a message for them to call me back. To this date I have not received a call back. I also discovered the 50 amp fuse in the battery compartment was blown. I replaced the fuse and cleared the code.While I was checking the car over for the second time, I discovered the oil level was 1.5 qts low. Part of the service was changing the oil and filter. The itemized bill charged me for 4 qts but when I checked the oil level, it was 1.5 qts low. Since the repair, I logged 480 miles since the repair service and during the life of the car it has never used any oil between changes. Between this review and my original review which I listed other comments, I can honestly say I am not satisfied with my service at this dealship. I would very much like to receive a call from the service manager as it is an hour drive for me to take the car back.

I bring my car in for service B on Saturday. I already made an appointment but I still need to Wait 15-20 minutes for service. It has same issue when I pick up my car that I need to wait for 15 minutes for people to service me. I am not happy with long wait service time, but people who help me is very friendly.

I recently purchased a used Mercedes and was told that I needed to schedule a Schedule B maintenance service at Mercedes dealership. I decided to bring my vehicle in to the Maitland dealership and was told that it costs approximately $500.00 and takes 1 1/2 hours to complete. I asked my service advisor (Elizabeth Tarr) what the Schedule B included. She couldn't offer specifics, but stated that the entire vehicle would be inspected and routine maintenance would be performed. I then asked her to justify the $500.00. Again, she couldn't. Long story short, my vehicle was in and out in just 35 minutes, I was charged $8.80 for windshield wiper fluid (it's supposed to be included in the $500 Schedule B), I was overcharged in parts and labor. For example, I was over charged $47.00 in parts, I was charged $189.00 for 35 minutes worth of labor, I was charged $40.00 for "misc", and then I was charged an additional $239.00 for ?? Not sure because I already paid parts, labor, misc, and taxes. To top it all off, the advisor asked if I would like my vehicle detailed. Well, it was a huge disappointment like the rest of my experience there. It was dripping wet and the inside/outside was filthy. In conclusion, avoid this dealership. I'm not sure how they can get away with defrauding and overcharging customers. They are an embarrassment to the Mercedes name and reputation!! The service manager Ed Taylor should be fired immediately!! He has zero pride. If he did, he would make things right.

I had my Schedule B maintenance scheduled for 8 am. However, I dropped it off at 7:45 am. They didn't pull my vehicle around until 8:30. My "service advisor" (Elizabeth Tarr) couldn't explain to me what a Schedule B actually was. However, she did state that it costs over $400.00. Btw, the dealer and Mercedes states that it's mandatory. Additionally, I was told that it would take approximately 1 1/2 hours for the mechanic to inspect and complete the routine maintenance work. Well, my vehicle was ready in 35 minutes. WTH? Are you kidding me? There is no way that the mechanic performed everything on the checklist. I'm sure it was pencil whipped. The service advisor asked me if I would like my car detailed at the end of the "service." I stated, "sure", (since I'm paying over $400.00). I received my invoice and I was overcharged and ripped off! First, I was charged $8.80 for them to top off my windshield wiper fluid which is supposed to be included with the routine maintenance. Second, I was charged $40 for unexplainable "misc." Third, I was overcharged for parts AND labor. Lastly, when I received my vehicle from the detail department, it was still dripping wet, dirty, and the inside was full of dirt. In conclusion, stay far away from these unprofessional and untrustworthy scam artists. I even tried contacting the GM and service manager Ed Taylor. In my opinion, Ed Taylor is incompetent to lead the service department. He has no pride. If he did, he would do what's right. The GM and Ed Taylor should feel embarrassed, ashamed of their dealership, and the way they conduct business. Please avoid at all costs!!

Excellent service which brought everything up to date on my 2007 MB E350 4-matic

I scheduled the appointment for 9AM. They started working on my car at 9:45. They returned my car to me around 12:30 with the Engine light on. I complained about that and they told me that the light was already on when I dropped off the car, which was not true. They took the car inside again and brought it back to me around 2pm! I was very disappointed with the service delivered at this store. I wasted half of my day there just to change two tires!! The fact that they brought the car back to me with the Engine light on and not even cared about that was very frustrating. I talked to the store manager and he couldn't care less either. This is the second time I have issues at Mercedes when I brought my car for service. I hope this review will make a difference for the next time I come there or I'm going to have to change stores for my car services. This is my third Mercedes and I like the cars however the service needs to improve. If you buy an expensive car you expect to receive a good service when you come to the store, which has not been the case. I'm very disappointed and frustrated with Mercedes and really reconsidering to stay with Mercedes on my next car purchase.

Great service from my initial call to set up my appointment to completion of the warranty repair work. Mike Hertz provided excellent, personalized service.

Timely support, problem fixed under warranty repair

The Salesman Ivan did an excellent job asking questions about what type of car we preferred and that was the key to helping us to choose the right car.

Kesa was able to find the perfect car for my specific budget. She provided a pleasant experience without the stress that comes with car buying.

what a great experience! This dealership is fantastic! GLEN is so friendly and informative. This was truly a one of a kind experience- would recommend to anyone looking for a great deal and top notch services.

I got great service. I had a problem with my SUV not starting and Drake made sure to keep in in the shop until he was sure that nothing was wrong with it. In the meantime, I had a great loaner vehicle to drive. I got my vehicle back and it is now working wonderfully!

Had a right tire blow out CL550 and Mercedes of Orlando took care of this at short notice plus they performed 20,000 mile service. Please note customer name is Simon Hemus

My first experience at this location was great. my car was diagnosed and fixed in a timely manner and the people were great.

I received excellent customer service as always. My service professional was knowledgeable, and very informative.

The experience was fair. I was not told that the problem with my car w as covered by a warranty. The price I paid for the manifold sensor and labor was not necessary. .

We recently had a problem with our car and needed to take it in for servicing. Rafael was our service rep this time. He was absolutely wonderful. He returned calls in a timely manner and kept us updated on the progress, from the diagnostics through completion. He was always polite and friendly. I would definitely use them again in the future and I highly recommend Rafael for his unsurpassed customer service.

My experience with this dealership was excellent. During the sales process James DeLoach made the experience seamless from selecting a car that best fit our needs to walking out with it the same day. He remained readily available following the purchase to help with any questions regarding the vehicle. Experience was a 10/10.

I dropped my smart car off for trouble shooting and repair and the service rep called me to inform me the engine had a blown head gasket. A follow-up call from the service rep informed me the head must be replaced and the total cost was over $5000 to which I replied this was one third the cost of a brand new car and was $2000 more than the blue book value of the car. The service rep stated he would apply some discounts to the final bill which came to just over $500. For this I was appreciative and the final bill came to $5008. My car was at the dealership for just over 3 weeks. The service rep called me to say it was ready and he would explain the bill and the repairs to me when I arrived to pick up the car. I arrived the same day and the service rep was gone for the day so I did not get an explanation of the bill and the repair. Upon arriving home with the car, I noticed two bolts securing the rear lower valance panel were missing and I examined the bill and found I had been double charged for four items totaling $65.75 minus tax. I called the service rep and he stated he would pull the bill and call me back. He did not call me back so I called him twice leaving a voice mail. It took 4 days for him to call me back after I had left two messages. I explained the double charges and the missing fastners. He said he would send me the fastners so I could install them myself and he stated he would credit me back for the double charged items. This is no way to run a successful dealership and repair facility. The service rep or service manager should have been there to do a walk around to explain the repair and go over the bill. The repair facility should have sent a repair tecnician to my home to install the fastners as the part was loose and susteptable to falling off therfore was not driveable without damage to the valance panel. I did receive the fastners and I installed them myself as it was a very simple task. My wife or many other people would not be able to perform this simple task as it requires a special tool and some basic mechanical skills. I understand my smart car is not as prestidous as a Mersedes, but I am still a valued customer and should be afforded the same courtesy afforded to any customer using this repair facility. I will recommend this dealership to my friends with the warning to examine their bill and car before leaving the facility.

This was my first visit for one year service and I liked being able to make an appointment and the wait time honored.

My experience with this Mercedes Benz dealership makes me not want to move to Orlando FL and remain in Texas where dealership know how to work on a vehicle. To make things worse I drove in a E class and drove off in a Honda Civic which sounded like a truck than got a Chevy Sonic which my wife and myself could not ride together in. Add insult to injury a service manager calls leaves a message he can ( put me in a 2017 E class 0 down afterwards it went from 2017 E class all the way down to a Honda Accord to now we need money down, however to make Mercedes look bad I took my vehicle to the hood a technician informed me of the problem hell y'all had the car 4 days and couldn't find what the problem this guy took 35 mins found the problem I'm not happy with my visit to your dealership at all. Thanks P.D.Jones 😠

Best buying experience ever. Bud Weinhold has earned our loyalty. The decision to purchase a 2017 e class was spot on.

Mike Hertz is very professional. He gets the job done and is very though. We have been going to Mike for past 15 years. I highly recommend him.

We love this dealership and have had our Mercedes serviced here 4 other times Mark was excellent and answered all of our questions and kept us informed About our service and was timely in returning our car to us We would highly recommend this dealership and we will continue to Have our car serviced here Thanks Mark of all the help

Customer service was excellent. Michael, our service assistant, was fantastic. I had to rent a car as opposed to getting a loaner, which was disappointing. The Hertz rental smelled of smoke and was not a very good model. Definitely not up to Mercedes standards!

This dealership is a rip off. quoted a price for service of $399.00 and then charged $718.00. wrote letter to general manager and he didn't even have enough respect to respond.

Since I purchased my vehicle some years ago, my experience has always been excellent. Courteous staff and have had no problems: from making appointments, dropping off my car, and getting it back in a timely fashion.

Be careful with the white finance guy here if your of a ethnic decent, get your own financing because he likes to hike up rates and make add ons mandatory to jack up price as well for more back end commission!

Good service, wonderful cars..

Assistant Service Manager Drake Grable was excellent. He was thoughtful, professional and concerned about my problem throughout my visit yesterday. Drake is a very dedicated employee.

From the moment my wife and I entered Mercedes Benz of Orlando Glenn displayed a friendly proactive customer oriented attitude to assist us in finding the automobile that we wanted. Glenn, was on the net searching all locations for the automobile that we had described and I must admit this was a very time consuming process due to our changing requirements. However, Glenn was our guiding light customer focused with a positive can do attitude assuring us he would locate us a car. If all sales associates displayed this customer oriented drive, it would create a more positive customer friendly envirnoment and have the customer more confident in the sales associate.

Frank pena one of the best service manager,with employee like him your company will forever grow stronger

Good experience. Good service advisor. The place is still getting better.

My 2007 Mercedes E350 was having an issue with an awful smell of gasoline. I found an article from the NHTSA that mentioned about an extended warranty of that particular model on the gas tank system. The dealer got my car fixed without asking any question after confirmation of the issue. I got the car back in a couple of days and everything since to work fine so far. Great service from their personnel and quick response from the service depatment.

best sales experience and sales person ( Ed DePrimio) we have had in the 14 years we have lived in central Florida

Michael was very professional & kept me informed of the diagnosis, repair options & timeline of the repairs very promotly. He was very friendly & helpful answering all my questions on the phone & in person once My car was ready for pick-up.

Very pleased with the level of service and the promptness in getting my car serviced while I chose to wait on my vehicle.

Purchased my car from the dealership; in for routine maintenance; always a first class experience with professionals who focus on long-term relationships.

My car was totaled in an accident so I suddenly needed another car. Frank, Tracey, and everyone at this dealership were so understanding - they spent so much time and effort helping us find just the right car. We are so happy with the ML350 and thrilled with the sales, service and finance staff! Many thanks!

Great Service , They explain the car features throughly

My vehicle is under warranty. Mike Hertz has been great,courteous, efficient, and he can be trusted! The tech found a window that was not operating property. I did not know it and I am pleased it was detected and repaired. along with the automatic mechanism on the trunk lid (the reason I took the SUV there).

Very good

Amazing service on 6/24 from entire staff! Specifically Ronny in parts and Michael in service. Both went well above and beyond and reaffirmed why your location is so far superior to South Orlando (where we have been treated like second class citizens on multiple occasions). Thank you for truly caring about your customers and treating us with such kindness and generosity!!!

Fairly. Fast .and complete service. Very timely.

Great customer service and fast. The sales representative, Robert Owens, was sincere on my questions and convinced me with right arguments I was making the one of the best choices.

Came here for my tire replacement for GLA. Came at 10am today. Waited 35min for service coordinator. Got loaner car for meeting. Came back from meeting. Car is not even touch and was told that I have no tire protection and would cost $300 to replace. I insisted that I have protection. They checked my car sale file (13 month ago) and found tire protection paper. I just wasted 4 hrs of sleep despite of working last night at work and have to work tonight. Very bad service today. I did not expect this from MB of Orlando.

excellent i was impress with the level of professionalism among the staff in getting my car repaired.

This was my regular service - it was handled promptly and courteously as I have come to expect!

We settled on a fair price that we both could agree on. Wasn't so happy working with the finance person but the overall experience was nice.

Great customer service. I enjoyed my experience and would recommend them

Very excellent service thank you

WHat a Great experience, Phill Carter was the Greatest salesman. He really took care of use even met the General Manager Bob who was so nice. I will be back thanks for all your help. I love my Mercedies Benz E 350 .

I was very happy and impressed that the service is always on point! already planning to get my finances right so I can think about my next Mercedes Benz!

We purchased an S 550 model. Excellent quality product. Excellent service and follow up by sales person.

The whole experience was amazing. I have a prepaid service plan with the dealership and they made me feel at home while giving my car the tender loving care it needed. SUPER HAPPY MERCEDES CUSTOMER FOR LIFE!

Love the car but the wait was incredible. There was one finance officer at the time of the sale, so I waited an hour to close the deal. The only plus is that he found me a better loan. Overall very satisfied.

My service advisor Rafael Pena was awesome very professional and reliable he understood my situation he made problem his and made sure it was done right and advised me of any future services that I may need done..

Mike Hertz, Professional,Attentive,Efficient. First Class Service

Actually made an appointment at another MB dealer in town by accident, but the team at MB of Orlando accommodated me and was able to get my car in without any questions. I would recommend Service from this dealership !

I will certainly treated like a VIP at Mercedes-Benz of Orlando! Drake took the time to explain my repair and provided exceptional service and getting my car back to me on time !

Service was excellent. Kudos to service advisor, Mike Hertz.

Most helpful pleasant service experience I ever had. Have been buying MB for decades from multiple dealers and without question this service advisor offered the best experience I have ever had for any dealership , let alone MB.

Mercedes Benz of Orlando is superb.....Frank Whitton whom I have know for over 30 years is the best SALESMAN/Facilitator ever,,,,hands down. Could not be more pleased. Sherry Daniels

Great people to do business with. Everything was just as promised.

Excellent service. Undiscribable. Exceed any possible service.

Very pleasant employees. I went in the service department drop my car and within 15 minutes I was on a loaner and on my way. Great fast service!!

It was a really great experience and I will always bring my vehicle back for service there.

Sam, our sales rep was wonderful and knowledgeable. Extremely easy and pleasant, however, the actual business transaction left a lot to be desired. This was not with Sam. He gets 5 stars for his service, this part of the service I would give 2 stars and that would be generous.

Michael T at Mercedes Benz in Maitland was great! Service was quick and he personally buffed out a spot where my door was hit. Highly recommend :)

We have been using this Mercedes location for many years. Mike hertz is our service rep he is always professional, kind, and knowledgeable. The whole staff from check in to check out is first class.

Experience with Brian Fenn and the Mercedes-Benz of Orlando dealership was phenomenal and unique unlike any other visit to a dealership. This is my first Mercedes, and was only looking at BMW and Audi because I wanted a sporty German like driving experience every time I am on the road. I had a Lexus IS350 and was never satisfied. It was a little noisy and the engine whiney and had too much lean when cornering. Brian asked me a few questions, and we selected the car I ultimately purchased. It's the perfect balance of quickness, smoothness, quietness, and a WHOLE lot of high tech which I love. I can't believe I stayed with that Lexus for 8 years! Brian is very informative, makes you feel very comfortable, is personable, and attentive. I get the feeling this is the culture at the dealership too. Thanks again! I am now a Mercedes loyal patron!

Great service. Our service rep was excellent and my car was washed and vacuumed to my satisfaction.

Great employees and service! Repairs completed on time and vehicle was washed

Had a very pleasant experience with the service to My Smart fortwo. I was advised as to what the vehicle need to get done , the service was done in a timely manner. Love driving the Smart fortwo, specially here in The Villages, much better than a golf cart.

Organized, very friendly and they price matched our original dealers price which we greatly appreciated.

I came in to have an electrical component repaired on my radio. Mike made sure I was I and out in a short period of time as he was respectful of my work time.

I took my daughter's car in for service and Raphael was my service adviser. I got bad news regarding the expenses of the repairs, but I was very impressed how the whole situation was handled. A loan car was organised in no time and I was continuously informed during the day about the expenses and progress. He was conveying the extra expense in a straight forward but very polite way. Despite unforseen expenses, I drove away feeling that I got value for my money and Raphael's handling of the situation contributes greatly to this feeling.

Our service advisor, Drake Grable was on top of our repairs and contact with us. We truly appreciate his customer service and making sure we were satisfied. Way to go, Drake!

It was a very good experience, Drake was very professional. Listened to our concerns and came up with a resolution.

Very professional service Michael at Mercedes orlando was great .

I am very happy with the Service Department. However, the salesmen now have access to the service schedule, know who's coming in, and call cell phones using the 'we need to buy your car' scam. It's behavior that's well below what I'd expect from a Mercedes Benz dealership. Service -5 star, the remainder, zero.

I worked with Debbie in the service department. She was very kind and helpful, my car is running great! I ordered floor mats and a rubber tray for my trunk area. Parts department was very nice and helpful. Les at the cashier desk was very kind! All in all, a great experience.

On the market for a Car and we decided to stop today at this dealership. Ed DiPrimio was our salesmen. Test drove one SUV and asked to test drive another model. Left us waiting outside since he supposedly could not find a vehicle. Completely uninterested and left a bad taste. Told him we were leaving and he could have care less. We went to FieldsBMW after and what a difference. BMW Has my business!!!

We had a very pleasant experience. The only improvement I could say is that the salesperson could have gotten back to us quicker, but overall it was a great experience.

First of all, I Love my New Mercedes. I purchased a 2013 C-Class, 2 door Coupe with Red Leather interior. My sales person, Glenn was Awesome right from our first point of contact. The day I walked in I actually walked up to the General Manager, without realizing who he was and he introduced me to Glenn and reassured me that I would receive quality customer service, and that I did. I was looking for specific requirements, which was a used C-Class 250, and I wanted red leather interior, without a question. Glenn researched what my desires were. On the same day he called and found exactly what I wanted a 2013 with the interior I wanted and it was also fully loaded with all the possible upgrades, right down to the wheels. I can Honestly say that Glenn made my purchase seamless right from the start. At 58 years old, my purchase was the most easiest, seamless, and Professional service that I have ever experienced. Glenn made my trade in process extremely easy and painless, my financing, pay-off of my trade in. Believe it, was I shocked and excited that the Mercedes I purchased was actually in Miami and I live in Seminole County. Glenn took the matter into his own hands, and had my car shipped the very next day, on a Friday. I was at the dealership at 9:00 a.m. the next morning. Within a 3 day span I was sitting down with a finance officer she was very professional as well, and everything was handled so efficiently and timely. When I walked out of the financing office, Glenn was right there and brought me to my fully detailed Gorgeous New Mercedes. I was so ecstatic and happy, I thought I was dreaming. Oh the impeccable service was not over, Glenn sat with me and went over each and every switch, light, gauge and all upgraded options so that I was fully knowledgeable as to how everything worked and he even synced up my cell phone for me. I couldn't have asked for any better service, as I stated every step of my purchase from choosing a car, trade in, financing, and actually shipping my car to Orlando was just Totally Impeccable and I will be referring Mercedes of Orlando to my family members, friends and many co-workers because I know they will receive the same Awesome Service and Honesty I received. I can't Thank Glenn and the many people I came in contact with enough and I am extremely Happy with my New Mercedes C-Class 250.....Love It, Love It !!!!

Everyone here was so friendly! Couldn't get the car on the first day but Glenn made sure we walked in the next day with everything ready to go. And I absolutely love my new car, thank you!

I took my C63 AMG in for routine service, while my car was in the service department damaged my car scratching the door, and scratching the mirror. When this was pointed out to them they put my car back in for service in which they kept my car for almost 2 months at which time they called me and asked me to come look at the car. When I came in they had only tried to rub the door out to no avail and never touched the mirror. At that point they asked me to the car so that there wouldn't be anymore damage done to the car while it was there until we could come up with a amicable solution. When I drove the car off the lot within 5 minutes I realized that the odometer wasn't correct and I pulled the paperwork out and cross referenced the mileage. It was then that I verified that someone had decided to joy ride 220 miles in my car while it sat at the dealer for 2 months for damage they never fixed. I took a video of the paperwork that had the mileage in and out and the actual odometer all time stamped and sent this to the service manager and demanded restitution for them to purchase my car at fair market value because who knows what they did to my car during the 220 miles. The service manager first told me there must be some kind of mistake and that the car could have never been driven 220 miles,then as a couple months passed and we spoke again he basically asked me if I would like29 cents per mile. What a slap in the face adding insult to injury but we did agree to bring the car back to repair the scratches as he assured me that it would not be reported on my car fax. So this time they had my car for a month before I received a call from their certified body shop saying the were able to get the scratches out and replace the mirror. I will continue to post on every one of their sites until they are willing to face the music,what a terrible dealership.

My service rep, Drake, was great. He explained everything to me, made me feel comfortable when he talked about other problems that had surfaced due to my car not being used for almost 2 years. I would highly recommend the Maitland dealership. The car was purchased in 2007, C300 2008. I have always used this dealership, and always will. Thank you Drake!

MIchael Hertz was a pleasure to work with. He was complete and thorough in his explanation of the work to be done, the cost, and even provided a Hertz rental car at his expense when no loaners were available.

Michael was great communicator and knowledgeable about the car. His customer service was great..

We truly had the best buying experience ever with Frank (and Tracy-sales mgr)! We weren't the easiest buyers meaning we had a couple obstacles we had to overcome and they helped us accomplish this smoothly and quickly. I would recommend Frank to anyone! Also, the car I wanted wasn't on the lot, but they had it there the very next day and ready to go before we got there. Never felt rushed on service while reviewing the car's options. FIVE STARS ALL THE WAY!!!

My experience at Mercedes Benz of Maitland was amazing. The staff and sales person was very helpful and knowledgeable.

Would not be treated better if we owned the Dealership. Every facet of the dealership not only is it spotless clean, all the employees are helpful and knowledgeable. Thanks for being what a customer needs but is hard to find these days of "HURRY AND SCURRY. James Russell

My recent car buying experience at Mercedes Benz in Winter Park Florida was exceptional! Phil Carter, my Sales Specialist was professional, knowledgeable, warm, extremely responsive and conscientious. He guided me through my model and option selections and I am thrilled with my Mercedes S Class Coupe!!! I look forward to my continued relationship with Mercedes Benz Winter Park and learning more about my new vehicle.

Excellent service

Everything was perfect until it was time to meet the manager Yvette Marie Lookhoff. The treatment of her was fatal, the worst I have received in my life. If at the beginning of the purchase of my Mercedes I had known I would have to deal with a hostile, arrogant, rude and hurry person I would never have gone to this place to buy a vehicle. It is sad and regrettable that the treatment of Joel Sharon and Brian Fenn that premium was to be thrown overboard by the manager. An excellent customer service is based on providing quality service to customers. Employees in high positions should guide about this so that other customers do not have the bitter experience I had.

My family have owned MB's since the1950's. Today's sales and service organizations are the best. It is why I drive them.

Very displeased with the manager, Debbie Madison, and told her that I will not be bringing my vehicle to this location again, will take it to another repair shop with trained technicians and classy management. I told her I would be taking it to a local Carmax for future repairs and couldn't stop laughing for the next few minutes or so.

We own a 2006 Mercedes Benz ML500. This dealer provides the scheduled maintenance and they always perform an outstanding job.

We purchased the CLS, and are very, very pleased with it. Our sales person was just awesome. Of course, we ask for him every time we are in the market for a new car. He is just wonderful and we are really pleased with his method of sale. Know high pressure. Very patient!! We also loved the atmosphere of the facility. Everyone so courteous and friendly. I found this to be very important, especially when you are making a big decision that will affect the both of you! So thanks again, and we are very pleased.

My service adviser was very professional, friendly and very helpful

Joseph Schimborski The best Service Assistat manager

Ed in sales was very knowledgable and helpful!

Mercedes-Benz of Orlando Excellence of sales and customer services. Many thanks to Glenn and Yvette. They are so helpful. I will buy a car from them again in a few years. I recommend Mercedes-Benz of Orlando to my friends and family.

I would say this location is mediocre at best. It's not the gold standard they advertise. I can only speak to the service department, not the sales department. I generally in the waiting a lot longer than expected, or there was no longer available. Now that my car is out of warranty I will be sure to take it somewhere else.

Drake Grable provided excellent communication for a diagnostic plan for service work on my vehicle. He continued to keep me updated and ultimately advised that no work was needed, an honest recommendation. While I was advised up front that there would be a diagnostic charge regardless of findings, this charge was waived. Superior customer service and now a loyal customer. Very much appreciated!!!

Robert Owens and Victor Miller the sales and financing duo, were honest in every aspect, and made purchasing my vehicle a fun,seamless event.

The Brand expected to be!

Excellent communication between the Service Manager and me. Keep me up to date at all time. Explained the suggested repairs in details. Repairs where finished in time.

We purchased a 2015 vehicle and the process was the best we experienced anywhere. Worked with Robert Owens and I was so comfortable with him and the way he worked. Purchasing a vehicle can be a pleasant experience. They proved that at Mercedes Benz of Orlando.

I was most recently at MB Orlando (Maitland) to purchase my 4th Mercedes Benz from this dealership. I have always been treated with the utmost courtesy and professionalism. What a pleasure it is to do business here! And, over the years, the service dept. has been incomparable, as well. Thank You!

Charlotte was very nice and very helpful. she was very polite and full of finesse and southern charm.

My service advisor, Goeff Lomeo, is knowledgeable and professional. The visit went extremely well. I am well pleased.

The salesman was very knowledgeable, polite and patient

Online sales department staff is incredibly courteous, knowledgeable and strive to accommodate to one's needs. Not at all pushy! Was in and out in a few hours, very pleased with the vehicle and the overall experience.

Just took delivery of my 2015 E350 4Matic Wagon! I am pleased as punch with the entire process, starting with my Salesman, Frank all the way up to the General Manager, Bob. You see, we go by first names, we are like family, I have been a customer of this dealership for over 30 years. The wagon is just perfect. This is my 4th Mercedes Benz 4Matic wagon. What can I say about this wonderful understated elegant, yet sporty vehicle? Everything about it makes me feel in control of the road, driving in luxury and overall special. I would recommend this E350 4Matic Wagon to anyone who enjoys luxury and all of the options that makes this wagon so special.

Mike Shattuck and team are first rate. Facilities are not to the level of Fields BMW (wife's car) for guest amenities waiting on your car (hot breakfast, lunch). Otherwise excellent service.

Mike was wonderful I will only work with him going forward. Mike explained everything to me made sure I was OK with the process, and made sure I was out timely. Mike is the example of what outstanding customer service looks like. He would be a great mentor for new sales persons.

Excellent customer service. Sales person did an outstanding job.

We went in on a Rainy Sunday afternoon, our sales guy went above and beyond in the rain to help us find the car we wanted. The process was so quick and easy and only took about an hour which I was so surprised by! We are so happy with our dealership and will definitely tell all of our friends.

I have been a long time customer of Mercedes Benz of Orlando, Maitland Office and I applaud them on the high level of customer service and satisfaction. The staff are so courteous, helpful, professional and caring. Everyone I have come in contact with has been so great. They always put their customers first and their service is beyond comparison. It is a joy to deal with this office. Kudos to Rami, Mike Hertz, Maia, M, Preston and Lorenzo. You are all awesome! Thank you for being there.