13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Mercedes-Benz of Orlando Difference

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Recent Reviews from Mercedes-Benz of Orlando

My airbag malfunctioned, in my defective Mercedes-Benz vehicle, while it erratically deployed with tremendous force from my steering wheel into my face and injured me within a fraction of a second. The most frightening aspect about it is that it happened when I was not involved in any kind of auto accident at all! As you may imagine, I was very distraught and confused immediately following. As disastrous as that day was for me, I gave Mercedes-Benz the benefit of the doubt and I did not blame them for that horrendous event, at the time. That isn't my complaint. Because of what Mercedes-Benz of Orlando and Mercedes-Benz USA didn't do in response of what happened with my defective car, this is why I'm posting my complaint. There are potentially more very dangerous Mercedes-Benz vehicles with the same airbag deployment defect still on the road today because this multi-billion dollar manufacturer has knowingly allowed a possibly extremely dangerous vehicle to go back on our public roads. Mercedes-Benz USA initially investigated my car that I dropped off at MB of Orlando but quickly stopped searching for the component that triggered my airbag malfunction that could have violently killed me and many others on the road. Luckily, for the coffers of Mercedes-Benz and for the safety of nearby drivers, I was not driving on the highway at top speeds the moment the defective airbag unpredictably inflated at full power, leaving me with no time to react. Upon the completion of the investigation of my car, MB USA could not identify the component or element that initially caused the erratic deployment of my car's airbag. While many other auto manufacturers have identified a critical safety issue with a component that caused similar airbag malfunctions located outside of the complete airbag system/SRS of their respective vehicles, I was told by MB USA that continuing the investigation on my car would be too costly. Even after I have provided MB USA with supporting news articles, MB of Orlando sternly requested that I pick up my car without finding the cause of my dangerous airbag malfunction. How is my car safe for anyone to drive on our public roads if the triggering component that caused my airbag to deploy abruptly may still be in my car as is the case for numerous other vehicles with Takata airbags? Instead of a much more reliable solution, Mercedes-Benz replaced my airbag without knowing if the dangerous component was nullified. Metaphorically, by the MB of Orlando mechanics packing an airbag back into my steering wheel, they reloaded a giant unpredictable gun with a shiny new bullet that has a constantly revolving cylinder that is playing Russian Roulette with my face each passing moment that I'm in the passenger seat. They are hoping that history won't repeat itself. In a way they are rolling the dice with my life, my passengers' lives, and the lives of those around me when I'm driving by innocent drivers and unaware vulnerable pedestrians. Figuratively, this defective gun can go off at any moment without warning. Additionally if & when that gun does shoot me in the head, I could easily lose control of my car and jet off on a destructive path in virtually any direction at dangerous speeds risking the lives of anyone nearby. This is sadly a very possible scenario. This is why I towed my car back home and refused to drive it. Just think how many other MB vehicles may have the same defective component that could still be in my car. Mercedes-Benz didn't offer a replacement car, refund, or even hint at the possibility of a safety recall. Instead, they left me with a burden which may be extremely unsafe to drive. Yesterday the Customer Care Director, Ed Taylor, was in a meeting and I was told to wait for him in the lobby. 20 minutes later I went back to ask why I wasn't called yet and he left the dealership for the day. On top of everything else, there are big streaks of what appears to be dirt, grease or oil on the inside of my driver's door. This is how my car was given back to me yesterday. Really classy MB of Orlando

EmanuelG May 4, 2017

First of all, I Love my New Mercedes. I purchased a 2013 C-Class, 2 door Coupe with Red Leather interior. My sales person, Glenn was Awesome right from our first point of contact. The day I walked in I actually walked up to the General Manager, without realizing who he was and he introduced me to Glenn and reassured me that I would receive quality customer service, and that I did. I was looking for specific requirements, which was a used C-Class 250, and I wanted red leather interior, without a question. Glenn researched what my desires were. On the same day he called and found exactly what I wanted a 2013 with the interior I wanted and it was also fully loaded with all the possible upgrades, right down to the wheels. I can Honestly say that Glenn made my purchase seamless right from the start. At 58 years old, my purchase was the most easiest, seamless, and Professional service that I have ever experienced. Glenn made my trade in process extremely easy and painless, my financing, pay-off of my trade in. Believe it, was I shocked and excited that the Mercedes I purchased was actually in Miami and I live in Seminole County. Glenn took the matter into his own hands, and had my car shipped the very next day, on a Friday. I was at the dealership at 9:00 a.m. the next morning. Within a 3 day span I was sitting down with a finance officer she was very professional as well, and everything was handled so efficiently and timely. When I walked out of the financing office, Glenn was right there and brought me to my fully detailed Gorgeous New Mercedes. I was so ecstatic and happy, I thought I was dreaming. Oh the impeccable service was not over, Glenn sat with me and went over each and every switch, light, gauge and all upgraded options so that I was fully knowledgeable as to how everything worked and he even synced up my cell phone for me. I couldn't have asked for any better service, as I stated every step of my purchase from choosing a car, trade in, financing, and actually shipping my car to Orlando was just Totally Impeccable and I will be referring Mercedes of Orlando to my family members, friends and many co-workers because I know they will receive the same Awesome Service and Honesty I received. I can't Thank Glenn and the many people I came in contact with enough and I am extremely Happy with my New Mercedes C-Class 250.....Love It, Love It !!!!

Wilkinson15 Mar 26, 2016

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Real Reviews of Mercedes-Benz of Orlando

13 Million Cars Sold to Happy Drivers

Come Experience the Mercedes-Benz of Orlando Difference

Recent Reviews from Mercedes-Benz of Orlando

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