12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Difference

Reputation.com takes customer reviews and other indicators to create a measurement that helps us help you. It's called our Reputation Score, and AutoNation has one of the highest in the industry! That's because we use it to work towards one goal, improving your customer experience.

It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.

Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.

Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.

Recent Reviews from Mercedes-Benz of Orlando

An absolutely awful experience. My steering wheel lock had broken and I took it in through means of a tow. The service assistant manager, Trey, was over the service and diagnosis of my car, he had an extremely inappropriate attitude when talking to my girlfriend, mother, and I. He kept emphasizing how my mother and girlfriend looked just a like until the point where it had made us uncomfortable. Trey was rude and when I told him I had an idea that it was the steering lock and had pulled the steering lock box out in order for them to easily replace it, he refused to take off any money (though charging the highest extent this type of service costs) and repeatedly shot down anything I had to say. Trey knew he could take advantage of yet another person as I was stuck with a car that would not start and my only means of transporting it was through even more towing. I was stuck and was forced to agree to treys ridiculous price though i had done the first half of all the manual labor required and pulled the steering lock box out for an easy replacement. After the procedure had been done He called and said I had messed up my car and that there was a clicking sound and my cars steering control was off and that my car would probably only go around 10 mph. I knew what trey was doing as there was never a clicking noise and my steering control, he was trying to scam me, I denied having him work on the car more and rip more of my money out of my hands. I then was about to sign to get my car back when I asked to see my car, he said it wasn’t necessary and that he’d never do something so immoral, ironically, still I signed and went out to see my car and I was shocked to see that my steering wheel had been pulled out and put in all the way side ways even though it’s extremely easy to put a steering wheel in straight, my front driver airbag had been turned off somehow, a new clicking sound had been created, a nail was in my tire that had not been there before, my steering control was off, and the glass in front of my speedometer had been jerked around as there were new cracks in it and the cover piece was pulled out and has been sticking out ever since. I drove this car home, a very dangerous ride without an airbag in my seat, and got to work easily pulling the steering wheel off and placing it right back where it was suppose to be, wires for the steering wheel had bed plugged into the opposite sides of what was suppose to be and when I put them back on correctly fixed a few things that seemed oddly planned and put together purposely such as placing my boot for the steering wheel knuckle in a weird folded way so that it made an odd sound when operating the steering wheel, the steering wheel had been placed in a way so that it made that clicking sound when turning the steering wheel. I fixed this in 10 minutes but Trey tried to scam me and up charge me and set me up. Please visit any other Mercedes in all of Florida this one seems to be corrupt in management and without care for their customers.

Gabriel Perez Sep 17, 2020

This rates the service department only. Location: 810 N Orlando Ave, Maitland FL Monday: Brought an older car in for a recall. Car interior and exterior was clean. Despite so, the treatment was below acceptable. Arrived at 7:48 am. It was supposed to take only 2 hrs. I left at 11:15 am AND the service guys said I did not need the recall BUT they found two other items that they could work on that was under recall. I had an appointment to go to, so I agreed to bring car back in the morning. Tuesday: I arrive at 8:00 am. Recall work supposed to be only 5 hours. I brought my computer so I could work in the lobby while waiting on car. At 9, I asked service advisor to confirm that the vehicle will be ready by 2 pm. Ivan calls back there and say it will be ready by 5 or first thing in the morning. The vehicle is a 2006 e350, so as loaner wasn’t possible. I ended up having to rent a vehicle at Enterprise so I could get to my 4 pm appointment. And was told that vehicle would be ready early a Wednesday morning. Wednesday: I was enroute to pick vehicle up at 9:15 am. I received call that vehicle wasn’t ready but will be ready by 4 pm. I realized that I was being lied to and ended call. I called back. They have your number somehow assigned to go to your service advisor. I asked for the manager. I was told he was on another call. Apparently they don’t like older vehicles, are extremely snooty, and lie to customers. Meanwhile, I had seen a vehicle on the showroom floor. I was working with Glenn. I got approved through my bank to come purchase the SUV. I decided to forgo the purchase because the future customer service is below acceptable. Meanwhile, I have to now pay for a rental for a second day and not sure whether the vehicle will be ready todaY at 4 pm or it’s another circus ride. I expected more. I do intend on keeping the vehicle but will buy another vehicle as desired elsewhere. Update: called Atlanta Corporate, which assisted one getting the service manager name Ed to call. Spoke with Ed. He was deflective and slighted my inconveniences and forced changes in schedules. He condescendingly said didn’t we offer you a discount for a car rental? My TEMPER hit the ROOF. I Simply don’t have the time to return to the dealership again today after being less than 5 minutes away assuming that vehicle was going to be ready, yet am paying for 2 rental days, whereas they offered to discount only ONE. YOU as the customer is NOT valued and ONLY their time matters. Just so everyone knows, these jobs are timed studied. Mercedes knows how long it will take the slowest technician to complete a job. So 2 hrs should never turn to 3.5 hrs with nothing done, nor 5 hours should turn into 9 hours on Tuesday and another 9 hours on Wednesday. They will insult your intelligence by saying that these things take more time, when in reality, the vehicle is likely not touched until they feel like getting to it. So, be prepared to leave vehicle there for up to four days because recalls are their lowest priority.

Shelia Goodrum Aug 19, 2020

Well I just had my car serviced here and I was definitely not pleased with my service today. For starters I scheduled an appointment a little over a week ago specifically for today since it was my day off for an oil change, tire rotation, and brake diagnostic and possibly have the brakes done. My appointment was for 9am, my consultant was Mike he asked me if I would like to wait it would probably take a few hours or leave the vehicle it would probably be done in the early part of the afternoon so I decided to leave it. Now prior to bringing my car in I called to get some quotes on how much brakes would possibly cost and I was quoted $434 for brakes and labor if I needed rotors it would be about $890, now I knew this wasn't the case because my brake sensor had not come on, nor my brake light just occasional "scrubbing" but I knew it didn't want it to get worse so that's why I wanted to get it handled asap. Well as the hours go by no call or anything so I decide to give them a call at 4pm he told me the guy was just inspecting my car now........what after 7 hours you all are just inspecting my car..... so anyway he then says "I'll call you right back when he's done." Five minutes later not even he tells me I need front brakes and rotors ($790), rear brakes and rotors ($890), brake flush ($200) and my check engine light is on. I've had my car for 2 years and the check engine light has never come on once EVER. So i told him maybe you mean my tire pressure light it does come on occasionally , he said "No, your check engine light is on and we need to put it on the computer to diagnose it ($160), and if you move forward with the brakes we need to keep it over the weekend because its a 5 hour job." Absolutely not I'm coming to get my car because your basically saying " I have no brakes at all and my pretty new Mercedes Benz GLA 250 is falling apart and lets not forget it took 7 hours to come to this conclusion.Then when me and my fiance arrived to pick up the car and pay for the oil change ($323) he saw us walk in told us to have a seat and kept talking to his co worker as if we haven't wasted enough time here already. I will NEVER EVER come to this location EVER again they have officially lost this customer and I will take the 25 minute drive to go to Mercedes Benz of South Orlando which by the way told me I only needed rear brake pads not rotors and all that other stuff and I will never recommended anyone to come to this location again. I had been here before twice in the past my first experience was my best the second was luke warm and this third was despicable. Ithink me giving them a 1 star rating is too generous and Im only giving a 1 star rating because my oil was actually changed.

Chaun Davenport Jul 4, 2020

The degree of disorganization and inefficiency in this location is ongoing and really begs the questions, "where is management?" My first experience was in February of 2020 when I was supposed to show up for scheduled maintenance. I arrived 15 mins prior to my appt and was told that my service advisor would be with me shortly. I waited over an hour as I could not just drop my car off and pick up the loaner, I had to wait to speak with my service advisor. I called around lunch since my car was supposed to be done by then but was told that my service advisor had gone to lunch and since he had started late, my car would not be ready until the afternoon. I finally left Orlando around 4:30pm after showing up at 7:45 for my 8am appt. Frustrated, I was willing to give them the benefit of the doubt and understand that sometimes things "just happen". Just this past week, I had called to have my car looked at after being notified that there was a potential class action law suit for "moldy/mildew" smells coming from the a/c. Initially I was scheduled with the original service advisor but when asked if I could be assured that he would arrive on time, the agent scheduling me kind of chuckled and said, "yeah he can arrive late sometimes" as if this was typical and recommended that I be scheduled with a different advisor. After going with the service advisor that she recommended, she told me that this issue was something that Mercedes was aware of and that it would be evaluated and repaired, should they identify a problem, at no charge to me. I actually had to call and move my appt and was again assured that I would both have a loaner car available to me (not typical on a Saturday) and that there would be no charge. Once I showed up, I was told that this is not a covered service. When I asked, why would I be told that, the explanation was "well sometimes the girls at the call center are just trying to get people in the door". After driving well over an hour to give this place a second chance, I was dismissed and my appt was over in less that 5 mins. This place is seriously a joke. My advice, take your car to another another dealership. They might not be any better but they certainly couldn't be any worse. Besides, if they are this disorganized, how can I be confident in what they diagnose and recommend for my vehicle.

David Richardson Jun 1, 2020

What does the Mercedes brand represent? Safety? Reliability? Excellence? Comfort? Customer Service? Not anymore. My brand new 2019 Mercedes c300 and MB USA have failed me in all of these areas. My car, which is barely six months old, stalled without any warning while I was on the interstate heading to work. I narrowly avoided several collisions while trying to pull over. I had the car towed to the dealership (MB of Orlando), and the car was returned to me the next day with assurance the issue was fixed. I asked to speak with the service director Ed Taylor, but he never called me, rather he only responded with brief and vague emails. I also requested to speak with Mr. Berryhill, the general manager, and he too was elusive. Ten days later, it stalled again on the interstate on a Sunday evening. This time, my pregnant wife was with me, and needless to say the experience caused her a great deal of distress. We had the car brought to MB of South Orlando, as it was the closest dealership to where the car stalled. I was told by this dealership to leave the car, and they'll have it looked at in the morning. I asked them to please help me and my pregnant wife find a ride home, perhaps provide a shuttle, or loaner vehicle. They said there is nothing they can do, and that we need to find our own way home. They returned the vehicle two days later, saying its working fine now after replacing a computer chip. I decided to call MB USA customer service the next day, and explained my disappointment to the representative. I was assured somebody would call me within 24 hours from corporate. 24 hours came and went, and no call from corporate. Finally, about 36 hours later I was able to get a hold of Jena from corporate. Jena listened attentively to my grievances, and was sympathetic to my situation. She said she'll get back to me after gathering more information about the vehicle, and speaking with the dealerships. To her credit, she did follow up with me. However, she said the vehicle has been serviced per contractual and warranty agreements, and that there is nothing else MB USA is required to do for the customer. I'm extremely disappointed by the level of customer service from MB USA, and the MB dealerships mentioned. I'm even more disappointed that my vehicle is not safe or reliable, having broken down twice in two weeks. Mercedes Benz, is this your new standard?

Raj Shah Feb 29, 2020

Siddharaj Shah Feb 29, 2020

My service rep., Mike Hertz was great. I have nothing but high praise for him. However, when it came time to get my car, "Armondo" dropped the ball. First, he could not find my keys. The key rack was overfilled and mine were finally located in a heap at the bottom of the box. He handed them to another valet guy but then called him back and told him to first move another customers car to the back parking lot. I asked, "Why did you give him another task to complete before getting my car?" and he said, it would not take that long. This second guy was clueless. After 15 minutes I walked over to the side lot to see if I could just get my car and leave. I asked Armondo 3 times to have one of the 3 other valets help find my car and he said, "He'll find it." The valet returned to tell Armond he could not locate my car. Armondo sent him off to another area but the valet stopped to chat with another person. I was watching this moron chatting and yelled out, "Hey, please get my car!" After 20 minutes I went back inside and asked Mike Hertz to intervene. I reminded Mike that my time was valuable and Armondo acted like a disinterested idiot. I heard Armondo say to Mike that my car was in the back, "with the older models." Apparently , newer cars are brought around to the front, directly outside the service area and "older models" are hidden in a back lot, out of sight. This is how they structure their service model. One more issue: when I dropped the car off, the wait for a courtesy driver was at least 2 hrs. per Mike Hertz, so I paid for a ride with Uber. When my car was ready to be picked up, I was told the driver went to Inverness, Fl with a client. I had to wait 5 hrs. before the driver ("David") appeared. I asked David if they were short-staffed and he told me it took him 2 hrs. each way to drive to and from Inverness. Ever since Auto Nation purchased this Mercedes franchise the quality of service has plummeted.

Robert Tainsh Jr Jan 16, 2020

UNRESOLVED ISSUES!! STILL SITTING HERE WONDER WHAT TO DO WITH A CAR I JUST WASTED 30K ON. I could go on a long winded play by play of everything I have went through. I work constantly, all business hours literally, so half the time I can't even find time to call my own family..So this will make it easier. Let's just outline it. (Keep in mind my schedule and I actually live 2 1/2 hours from this dealer) MID AUGUST: Called Mercedes in Orlando because my wife bought her Mercedes SUV there so I figured I would try, being newer to Florida figured this would be our new dealership as we trade out mercedes every year or two. Found out it was owned by autonation and saw they had the S550 I wanted at thier Lexus dealer in Miami. NEXT: Was told they can just have it brought to Orlando to save an extra hour of drive time. With my work schedule... sure I put deposit down over the phone site unseen and agreed. (Took 4 days) NEGOTIATIONS: This particular car was on the high end of others similar to it as far as price. It was explained that thier price is thier price and I can respect that..And it was also pointed out that some of the reason it was was more pricey is the fact it had the upgraded BANG AND OLUFSEN sound system! (This comes in later) I trusted buying this car site unseen for 2 reasons, 1: Mercedes dealers are usually meticulous and 2: They had this fantastic (bull**) policy of a 5 day return or 90 day warranty as I believe it was explained GETTING THE CAR: This was almost fantastic, car was ready to go can't say enough nice things about Edgar, I believe in finance. Saw the car, the outside was beautiful didnt even test drive it ?????? Than doing the paperwork I saw that I was charged $250 to have the car brought to Orlando to save me an hour drive 4 days later which was never brought up until signing. But at this point paying 30k and driving 2 1/2 hours I wasnt going to argue, just thought it was slightly underhanded. PROBLEMS: The 3 hour drive home started to notice, the upgraded sound system that justifies the extra price is wrecked, just not working. I've heard better sound from a Prius! Several of the speakers are blown and the amp isn't working properly either (the best part of getting in a mercedes, after slaving your life away all day at work is to jam out and cruise home comfortably..well there goes that) Also the car was pulling to the right and I felt like it wasn't shifting properly, lack of power is the best way to put it. Having owned 3 of these in the past I know how they drive. There was no wiper fluid..RED FLAG! ADDRESSING THE ISSUE: I immediately sent the sales guy an email explaining I'm kind of freaking out which was not responded to right away, I barely had time off work to get the car and drive there in the first place, now alls that's going through my head is a 5 day return policy i may want to utilize and i dont have time to get there..thank God i have that 90 day warranty to back me up LMAO. CALLS: Next thing is I havnt heard anything about getting this addressed asap being on a timer and all..but I'm getting messages left and right (I CANT GET TO BECAUSE IM AT WORK) That i need to do some completion call with the lender (which I dont know if I even want to do because I'm not sure if this car is ok!!) comment dosnt give enough space and there's so much more to this : End result I SCHEDULED myself finally drove there waited 6 hours looked at it for 10 minutes because they are "busy" I was told the Brakes always squeal? they hear nothing with the sound ? (I'm not deaf) no shifting issue and just needed alignment.. NO! BANG AND OLUFSEN SOUND SYSTEM SHOT$ IT PULLED BECAUSE THE AIRRIDE IS LEAKING!!$$ THE BRAKES SQUEAL LIKE A BANSHEE! AND THE CATALYTIC CONVERTERS ARE RATTLING $$ EXPLAINS THE LOSS OF POWER! WHAT DO I DO? I WISH I COULD JUST CANCEL THIS WHOLE NIGHTMARE OR LEAVE THE CAR THERE! MAYBE CALL THE LENDER? SOMEONE HELP ME! I SHOULD HAVE STOOD MY GROUND AND EXCHANGED THE CAR B4 FINANCE call!

David Waldrop Dec 5, 2019

My airbag malfunctioned, in my defective Mercedes-Benz vehicle, while it erratically deployed with tremendous force from my steering wheel into my face and injured me within a fraction of a second. The most frightening aspect about it is that it happened when I was not involved in any kind of auto accident at all! As you may imagine, I was very distraught and confused immediately following. As disastrous as that day was for me, I gave Mercedes-Benz the benefit of the doubt and I did not blame them for that horrendous event, at the time. That isn't my complaint. Because of what Mercedes-Benz of Orlando and Mercedes-Benz USA didn't do in response of what happened with my defective car, this is why I'm posting my complaint. There are potentially more very dangerous Mercedes-Benz vehicles with the same airbag deployment defect still on the road today because this multi-billion dollar manufacturer has knowingly allowed a possibly extremely dangerous vehicle to go back on our public roads. Mercedes-Benz USA initially investigated my car that I dropped off at MB of Orlando but quickly stopped searching for the component that triggered my airbag malfunction that could have violently killed me and many others on the road. Luckily, for the coffers of Mercedes-Benz and for the safety of nearby drivers, I was not driving on the highway at top speeds the moment the defective airbag unpredictably inflated at full power, leaving me with no time to react. Upon the completion of the investigation of my car, MB USA could not identify the component or element that initially caused the erratic deployment of my car's airbag. While many other auto manufacturers have identified a critical safety issue with a component that caused similar airbag malfunctions located outside of the complete airbag system/SRS of their respective vehicles, I was told by MB USA that continuing the investigation on my car would be too costly. Even after I have provided MB USA with supporting news articles, MB of Orlando sternly requested that I pick up my car without finding the cause of my dangerous airbag malfunction. How is my car safe for anyone to drive on our public roads if the triggering component that caused my airbag to deploy abruptly may still be in my car as is the case for numerous other vehicles with Takata airbags? Instead of a much more reliable solution, Mercedes-Benz replaced my airbag without knowing if the dangerous component was nullified. Metaphorically, by the MB of Orlando mechanics packing an airbag back into my steering wheel, they reloaded a giant unpredictable gun with a shiny new bullet that has a constantly revolving cylinder that is playing Russian Roulette with my face each passing moment that I'm in the passenger seat. They are hoping that history won't repeat itself. In a way they are rolling the dice with my life, my passengers' lives, and the lives of those around me when I'm driving by innocent drivers and unaware vulnerable pedestrians. Figuratively, this defective gun can go off at any moment without warning. Additionally if & when that gun does shoot me in the head, I could easily lose control of my car and jet off on a destructive path in virtually any direction at dangerous speeds risking the lives of anyone nearby. This is sadly a very possible scenario. This is why I towed my car back home and refused to drive it. Just think how many other MB vehicles may have the same defective component that could still be in my car. Mercedes-Benz didn't offer a replacement car, refund, or even hint at the possibility of a safety recall. Instead, they left me with a burden which may be extremely unsafe to drive. Yesterday the Customer Care Director, Ed Taylor, was in a meeting and I was told to wait for him in the lobby. 20 minutes later I went back to ask why I wasn't called yet and he left the dealership for the day. On top of everything else, there are big streaks of what appears to be dirt, grease or oil on the inside of my driver's door. This is how my car was given back to me yesterday. Really classy MB of Orlando

EmanuelG May 4, 2017

First of all, I Love my New Mercedes. I purchased a 2013 C-Class, 2 door Coupe with Red Leather interior. My sales person, Glenn was Awesome right from our first point of contact. The day I walked in I actually walked up to the General Manager, without realizing who he was and he introduced me to Glenn and reassured me that I would receive quality customer service, and that I did. I was looking for specific requirements, which was a used C-Class 250, and I wanted red leather interior, without a question. Glenn researched what my desires were. On the same day he called and found exactly what I wanted a 2013 with the interior I wanted and it was also fully loaded with all the possible upgrades, right down to the wheels. I can Honestly say that Glenn made my purchase seamless right from the start. At 58 years old, my purchase was the most easiest, seamless, and Professional service that I have ever experienced. Glenn made my trade in process extremely easy and painless, my financing, pay-off of my trade in. Believe it, was I shocked and excited that the Mercedes I purchased was actually in Miami and I live in Seminole County. Glenn took the matter into his own hands, and had my car shipped the very next day, on a Friday. I was at the dealership at 9:00 a.m. the next morning. Within a 3 day span I was sitting down with a finance officer she was very professional as well, and everything was handled so efficiently and timely. When I walked out of the financing office, Glenn was right there and brought me to my fully detailed Gorgeous New Mercedes. I was so ecstatic and happy, I thought I was dreaming. Oh the impeccable service was not over, Glenn sat with me and went over each and every switch, light, gauge and all upgraded options so that I was fully knowledgeable as to how everything worked and he even synced up my cell phone for me. I couldn't have asked for any better service, as I stated every step of my purchase from choosing a car, trade in, financing, and actually shipping my car to Orlando was just Totally Impeccable and I will be referring Mercedes of Orlando to my family members, friends and many co-workers because I know they will receive the same Awesome Service and Honesty I received. I can't Thank Glenn and the many people I came in contact with enough and I am extremely Happy with my New Mercedes C-Class 250.....Love It, Love It !!!!

Wilkinson15 Mar 26, 2016

Show next 5 Reviews

Reputation score by peer group in the automotive industry as reported by Reputation.com.

Real Reviews of Mercedes-Benz of Orlando

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from Mercedes-Benz of Orlando

Cars.com

Edmunds

Facebook

Google+

Inventory

Shopping Tools

Specials & Financing

Dealership