Relaxed environment friendly staff.

The service is great! Very knowledgeable staff, efficient and friendly too.

Highly Professional with attention to the customer experience. These folks set the standard!

As always ,, this location will never disappoint you. Michael Shattuck Meets all our expectations and beyond. Very helpful and professional. A

Dealership is very friendly because of very competent employees (e g Adviser) like Mr. Grable.

I agreed to purchase, signed the agreement in 30 minutes. It took an additional 3 1/2 hours for the Finance Person to do the 5 Minites of paperwork. It was a cash purchase, not complicated at all.

Excellent service, recommend this dealership for any service. I did not purchase my car there but will for my next.

My service rep., Mike Hertz was great. I have nothing but high praise for him. However, when it came time to get my car, "Armondo" dropped the ball. First, he could not find my keys. The key rack was overfilled and mine were finally located in a heap at the bottom of the box. He handed them to another valet guy but then called him back and told him to first move another customers car to the back parking lot. I asked, "Why did you give him another task to complete before getting my car?" and he said, it would not take that long. This second guy was clueless. After 15 minutes I walked over to the side lot to see if I could just get my car and leave. I asked Armondo 3 times to have one of the 3 other valets help find my car and he said, "He'll find it." The valet returned to tell Armond he could not locate my car. Armondo sent him off to another area but the valet stopped to chat with another person. I was watching this moron chatting and yelled out, "Hey, please get my car!" After 20 minutes I went back inside and asked Mike Hertz to intervene. I reminded Mike that my time was valuable and Armondo acted like a disinterested idiot. I heard Armondo say to Mike that my car was in the back, "with the older models." Apparently, newer cars are brought around to the front, directly outside the service area and "older models" are hidden in a back lot, out of sight. This is how they structure their service model. One more issue: when I dropped the car off, the wait for a courtesy driver was at least 2 hrs. per Mike Hertz, so I paid for a ride with Uber. When my car was ready to be picked up, I was told the driver went to Inverness, Fl with a client. I had to wait 5 hrs. before the driver ("David") appeared. I asked David if they were short-staffed and he told me it took him 2 hrs. each way to drive to and from Inverness. Ever since Auto Nation purchased this Mercedes franchise the quality of service has plummeted.

great, professions service!

My service rep., Mike Hertz was great. I have nothing but high praise for him. However, when it came time to get my car, "Armondo" dropped the ball. First, he could not find my keys. The key rack was overfilled and mine were finally located in a heap at the bottom of the box. He handed them to another valet guy but then called him back and told him to first move another customers car to the back parking lot. I asked, "Why did you give him another task to complete before getting my car?" and he said, it would not take that long. This second guy was clueless. After 15 minutes I walked over to the side lot to see if I could just get my car and leave. I asked Armondo 3 times to have one of the 3 other valets help find my car and he said, "He'll find it." The valet returned to tell Armond he could not locate my car. Armondo sent him off to another area but the valet stopped to chat with another person. I was watching this moron chatting and yelled out, "Hey, please get my car!" After 20 minutes I went back inside and asked Mike Hertz to intervene. I reminded Mike that my time was valuable and Armondo acted like a disinterested idiot. I heard Armondo say to Mike that my car was in the back, "with the older models." Apparently , newer cars are brought around to the front, directly outside the service area and "older models" are hidden in a back lot, out of sight. This is how they structure their service model. One more issue: when I dropped the car off, the wait for a courtesy driver was at least 2 hrs. per Mike Hertz, so I paid for a ride with Uber. When my car was ready to be picked up, I was told the driver went to Inverness, Fl with a client. I had to wait 5 hrs. before the driver ("David") appeared. I asked David if they were short-staffed and he told me it took him 2 hrs. each way to drive to and from Inverness. Ever since Auto Nation purchased this Mercedes franchise the quality of service has plummeted.

Marcus was very thorough and knowledgeable.

I always get great customer service from service department advisor Marcus Diaz at Maitland MB.

The salesperson (Angelina) and the Dealership (Mercedes-Benz of Orlando) both were knowledgeable and a pleasure to work with. The quickest sale in and out of dealership ever. Maybe 45min - 1 hour. I purchased over the phone and Angelina took plenty of pictures and sent them to me. I showed up, test drove, signed and left. GREAT JOB!!!!

This is my 7th car i have purchased from Mercedes of Maitland Florida. It has always been a good experience

The customer service at this dealership is awful. Recently, I brought my car in for a 7AM Friday morning appointment. I called at noon for an update and the advisor promised me a call back. The advisor never called me back. When I called the advisor back at 6:00pm for an update, I was told that the advisor had left for the day at 5:00pm (w/o calling me back) and the car had not been touched and that they would leave a message for the advisor to call me on Monday On another occasion, I had a $900 repair done to my Mercedes at this dealership. The repair was done improperly and they damaged two other components in the process. It is so tough to deal with this dealership that I have decided to live with the damage they caused rather than visiting this dealership again. This service department does not value you as a Mercedes owner. Have your car serviced elsewhere, please!

I just had my car in for service and Marcus did a great job. I dropped my car off and it was finished before I got off work. The gave me a ride back to work and they picked me up from my office when the car was ready. This is such a great help when my husband travels it makes life much easier. Marcus always does a great job.

Did annual service. Prompt response upon my arrival at the appointment time. Wait time for service to be completed was as expected. Explanation of service performed was detailed. Marcus was my service rep.

Over the last 20 years, I have always been very happy with service and the service advisors I have had. Currently very happy with Albergo.

Sales representative was excellent and profession. His name was Phil Carter

First visit to the MB of Orlando at Maitland and first impression was great. The service was clearly explained and timeline was realistic as most maintenance in a dealer goes. Kudos to my service adviser Ivan Borbon. The customer lounge was better than those I had in NYC. Lol! Happy to be here.

I met Marcus (Service Assistant) over a year ago. He is excellent at what he does and even more so as a person. He has helped me tremendously in many ways. Sometimes with all that happen in the world, you feel there's not any genuine people. Marcus changed my mind. I appreciate you and Autonation should have you train more of the people that work in your office area.

Our cells been re win over and above to make sure that our long distance sale happened in a very short period of time for our daughter's birthday.

Very kind and attentive sellers, had a great experience

We were searching for a CLA250 for our daughter for Christmas and met Angelina, who had just started in sales. She was most helpful in understanding our needs and did a marvelous job of preparing the vehicle with the appropriate Christmas bow ready for a Christmas morning surprise. Great job Angelina.

Great car, great service. No problems.

Excellent service department including Service Advisor Alberto and their automobile diagnostic technicians

I consider the Right Door Panel replacement of my 2016 GLE 350 with attitude! Love the original looked of it....meets needs for design and toting "stuff." Couldn't have had a better experience...was well taken care of during the whole process. Thank you to Mr. Marcus Diaz excellent customer service.

Excellent and fast service. They made several follow up calls when the part was delayed on backup order

Drake, my advisor, is and always has been very attentive to my car issues. He takes good care of us when we are there, whether for regular maintenance or problems.The Sales and Service Departments are top notch, which is why we have purchased multiple care there. Keep up the good work!

Marcus my service rep has been outstanding to work with.". My car has been challenging for the mechanics to fix the squeaking Sound. I believe one more trip in for the of lower bushings and it might be fixed. It's been aggravating because I originally brought it in for this problem, and instead they changed every thing on rf.

Always the best service and my service rep Marcus is outstanding.

General Manager is really invested and personal a good experience with them as a buyer and for service.

I had an excellent experience at the Mercedes Dealership in Orlando. The staff was very helpful and the facility was clean and beautiful. Right before we left the salesman filled up the gas tank and had the tires shined and vehicle waxed. Thank you Charles!!!

I had an excellent experience at the Mercedes Dealership in Orlando. The staff was very helpful and the facility was clean and beautiful. Right before we left the salesman filled up the gas tank and had the tires shined and vehicle waxed. Thank you Charles!!!

This dealer is simply the best Mercedes Dealer in Central Florida! Please do yourself a favor and avoid other expensive dealers and avoid paying for their maketing image. Mercedes of Orlando will give you the best cusyomer service and in the service department, make sure you ask for Mike Hertz, he will keep your Mercedes running in good shape! I will buy another Mercedes at this dealer thanks to its service deparment and Mike's detailed and exepctional work! -Hector

Had an appointment with Drake, he made us feel very comfortable and like family! He didn?t try to sell us anything we didn?t need! Which I love! He is awesome!!

UNRESOLVED ISSUES!! STILL SITTING HERE WONDER WHAT TO DO WITH A CAR I JUST WASTED 30K ON. I could go on a long winded play by play of everything I have went through. I work constantly, all business hours literally, so half the time I can't even find time to call my own family..So this will make it easier. Let's just outline it. (Keep in mind my schedule and I actually live 2 1/2 hours from this dealer) MID AUGUST: Called Mercedes in Orlando because my wife bought her Mercedes SUV there so I figured I would try, being newer to Florida figured this would be our new dealership as we trade out mercedes every year or two. Found out it was owned by autonation and saw they had the S550 I wanted at thier Lexus dealer in Miami. NEXT: Was told they can just have it brought to Orlando to save an extra hour of drive time. With my work schedule... sure I put deposit down over the phone site unseen and agreed. (Took 4 days) NEGOTIATIONS: This particular car was on the high end of others similar to it as far as price. It was explained that thier price is thier price and I can respect that..And it was also pointed out that some of the reason it was was more pricey is the fact it had the upgraded BANG AND OLUFSEN sound system! (This comes in later) I trusted buying this car site unseen for 2 reasons, 1: Mercedes dealers are usually meticulous and 2: They had this fantastic (bull**) policy of a 5 day return or 90 day warranty as I believe it was explained GETTING THE CAR: This was almost fantastic, car was ready to go can't say enough nice things about Edgar, I believe in finance. Saw the car, the outside was beautiful didnt even test drive it ?????? Than doing the paperwork I saw that I was charged $250 to have the car brought to Orlando to save me an hour drive 4 days later which was never brought up until signing. But at this point paying 30k and driving 2 1/2 hours I wasnt going to argue, just thought it was slightly underhanded. PROBLEMS: The 3 hour drive home started to notice, the upgraded sound system that justifies the extra price is wrecked, just not working. I've heard better sound from a Prius! Several of the speakers are blown and the amp isn't working properly either (the best part of getting in a mercedes, after slaving your life away all day at work is to jam out and cruise home comfortably..well there goes that) Also the car was pulling to the right and I felt like it wasn't shifting properly, lack of power is the best way to put it. Having owned 3 of these in the past I know how they drive. There was no wiper fluid..RED FLAG! ADDRESSING THE ISSUE: I immediately sent the sales guy an email explaining I'm kind of freaking out which was not responded to right away, I barely had time off work to get the car and drive there in the first place, now alls that's going through my head is a 5 day return policy i may want to utilize and i dont have time to get there..thank God i have that 90 day warranty to back me up LMAO. CALLS: Next thing is I havnt heard anything about getting this addressed asap being on a timer and all..but I'm getting messages left and right (I CANT GET TO BECAUSE IM AT WORK) That i need to do some completion call with the lender (which I dont know if I even want to do because I'm not sure if this car is ok!!) comment dosnt give enough space and there's so much more to this : End result I SCHEDULED myself finally drove there waited 6 hours looked at it for 10 minutes because they are "busy" I was told the Brakes always squeal? they hear nothing with the sound ? (I'm not deaf) no shifting issue and just needed alignment.. NO! BANG AND OLUFSEN SOUND SYSTEM SHOT$ IT PULLED BECAUSE THE AIRRIDE IS LEAKING!!$$ THE BRAKES SQUEAL LIKE A BANSHEE! AND THE CATALYTIC CONVERTERS ARE RATTLING $$ EXPLAINS THE LOSS OF POWER! WHAT DO I DO? I WISH I COULD JUST CANCEL THIS WHOLE NIGHTMARE OR LEAVE THE CAR THERE! MAYBE CALL THE LENDER? SOMEONE HELP ME! I SHOULD HAVE STOOD MY GROUND AND EXCHANGED THE CAR B4 FINANCE call!

Mercedes Benz in Maitland has the very best customer service and service people in Central Florida. I've just met Ivan and am looking forward to having him help with any service needs.

The buying process was perfect.Ray Gatz was very professional and helpful from the beginning until we picked up the car.He was very accommodating and willing to negotiate the buying process and really tried to sell us the car that we want and even more.Overall it was the best deal we ever had from Mercedes Benz after buying the same brand since 2000.This was our 5 th Mercedes car.Great Job Ray!!!

Mike Shadett is the consummate professional. I've returned to the dealership as a customer over the past 25 years.

Easiest car buying experience ever!

Had a wonderful experience. I would recommend MB-Orlando to all my friend Dentist.

We have been a customer of MB Maitland-Orlando five years. The first 3 they were attentive & took good care of us & our vehicle. The past two years they have repeated “dropped the ball” and have been inattentive & rude. They kept our car 2 weeks longer than necessary “waiting in a part” the car did not need when they actually took the car apart. In that 2 weeks a rodent managed to do over $4,000.00 damage under the hood...that Staff denied was their liability. The last service, this month, they were again inattentive and the ONLY updates we received were when I called in. As a matter of fact, they denied we had an appointment for service that day! After the service was completed we needed to pre-purchase another 3 years service & the Service Writer PROMISED he would have Finance call us...we waited 2 weeks and called the Gen Mgr to tell him, again, his Staff was not calling us. The lack of communication and respect for other’s time is unacceptable. If it weren’t for MB requirement to have the car serviced by a Mercedes mechanic to maintain the warranty, we would go elsewhere.

Periodic normal service provided by the dealer. Made an early morning appointment, took vehicle in night before and met with the assistant service manager . Car had no operating problems. Car was serviced as required, received a call when it was ready, car was washed and assistant service manager reviewed what was done . Very pleased with the process.

The sales department was prepared and ready to provide a quick delivery of the vehicle I was interested in.

I couldn’t have asked for a more enjoyable experience! Thank you Bob K, Frank “The Big Boss” and Jerry for getting me into the car of my dreams and making it such a pleasurable experience.. I’m so lucky to have such a great car and I feel like I made a few friends as well......Win Win 😀😎 I’ll recommend Mercedes-Benz of Orlando to any and all‼️ Thanks Again —- Susan T

Drake is so good. He really takes care of me. Gary Grimed

Great service. Marcus In the service department is extremely dedicated and knowledgeable.

Our Mercedes AMG representative (Alberto) made all the difference in the positive experience

Excellent service, especially my service advisor Marcus. He is dedicated and extremely professional.

Thanks for the efficient and competent customer service Mike and team. God bless you all

I like this dealership and the service department. They very helpful to my vehicles needs. I'm going to return to this dealership for all my vehicle services.

Michael T is always a consummate professional!!! He made sure I was completely taken care of. Thank you Mercedes of Orlando for your excellent service.

Because of a friend of a friend, for the last several years we had leased many different models from another MB dealership fairly far away from our home. Our leases are about to expire, and due to changes at that dealership, they weren't as accommodating as in the past. We had done our homework and had a pretty good idea what models we are currently interested in. Despite living very close to another MB dealership, we decided to visit MB of Orlando in Maitland. As soon as we entered, the receptionist greeted us and asked how she could help. We were immediately introduced to Bob K. and explained our interest in leasing a new car. We quickly felt comfortable with Bob who didn't pressure us to look at any vehicles that didn't match our current needs, but went out of his way to show us and give us details for several that we preferred. When we had narrowed down our choices, he introduced us to Frank who fully explained the financial side of the deal. We agreed right then and there to a new lease. Bob was knowledgeable about the cars we looked at and so easy to work with, Frank was extremely informative and both were clearly interested in our business. We agreed to pick up our new car the following day and when we arrived, Bob introduced us to Edmond who handled all of the lease paperwork. Edmond was very organized and a pleasure to talk with. When we finished that part of the process, he brought us back to Bob who took us to our new car and within a short time we were on our way. This was such a wonderful, hassle-free experience and we highly recommend MB of Orlando in Maitland to anyone looking to get a safe, reliable, luxurious car at a fair price.

Super service. You are not left “alone” while you wait. All have superb customer service attitude that makes you feel appreciated.

The people in the service drive were very helpful. Mike Hertz kept me informed step by step of the repairs and time frame. Always a great experience.

Mike Shattuck, my service guy, was on time and extremely personable. I had to get my car back early to pick up kids from school and despite the fact they were VERY busy that day, he had the car ready and even washed. It's the attention to detail and concern for the customer that keep me coming back!

Initially I, myself, had a very good first visit to Mercedes of Orlando. Sales staff was attentive and personable. I had previously visited the newer South Orlando facility 3 times - I was ignored all 3 times and left, unimpressed. It was refreshing to see that an unaccompanied senior female was properly addressed.

The last three times I have gotten my SL550 repaired there, it has been a nightmare. They fix things that are not broken or they fix things that never needed to be fixed, and the problem you brought the car in for remains. I have mentioned this to Mercedes and no relief.

Wish we had been notified about recall(s)

The staff is very friendly and accommodating and the waiting lounge is comfortable filled with snacks and beverages. Marcus, my service advisor is very friendly and thorough.

Friendly salespeople, no pressure on buying a vehicle. Works with individual schedule.

Excellent service from the moment I drove up until I left!! Staff were very helpful and courteous throughout my service visit.

I have purchased vehicles from this dealership for the past 20 years or so. They are reliable and courteous. Mike Hertz has been my service adviser for all that time and I would not have it any other way. Mike is always friendly and helpful. He is one of the main reasons I continue to do business with this dealership Sincerely, Michael Lombardi

Scheduling, drop-off, and communication while my car was being serviced was excellent. Michael T. is very personable and professional and always provides helpful suggestions.

Mike Hertz assisted me in the repair of my vehicle. Mike was courteous and friendly. Mike had the vehicle repaired in a timely and professional manner.

Excellent service provided by Mercedes-Benz of Orlando. My car was due for a major service - even though I lived quite far from the dealership, they were able to extend their pick-up service and provided me with a loaner. We were very pleased with this convenience (something that the South Orlando dealership gave me a hard time with - which is disappointing since I bought the car from them). I highly recommend Mercedes-Benz of Orlando. They certainly put their customers first and they do excellent work to keep your vehicle in top shape.

The primary reason we have all service performed at this dealership is Mike Hertz. He is knowledgeable, professional and can be trusted to take care of my wife's Mercedes. He has been our service representative for 20 years or more.

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ I always receive excellent customer service!

Mike did a great job getting me in early and out! As always great service! Thank you!

Excellent service all the time!

very good my service agent Mike Hertz is very good.

I brought my car in for service and airbag recall and told Mike my service guy what I need done. I drove home and none of the things I had asked for had been done!!! I called the dealership they said they would send so one right away. I waited for them for hours and no one showed up!

Mike Shattuck went out of his way to help me with a minor issue as I was traveling through Orlando. He was efficient, communicative, and took the time to personally deliver the car to me. I'd highly recommend.

Mike and the rest of the service team did a wonderful job, as usual. Thank you!!!

Great experience, excellent. My reason for coming back several times. I could have chosen 3 out oc the 3 dealership I had gone to, buy you stayed within my price range and did not try to force me to exceed it. Big selling point, you gave me my options and when I asked you to stay within ny budget on monthly payments, you did. No pressure, another big selling point. And the biggest of all, talkinf ti the finance guy was not scary as I expected. He was nice, not pressuring as I thought. And the cost were exactly as he told me it would be. There were no hidden fees or cost. I just knew there would be. To my surprise, there was no reason to be skeptical and I was at first, scared. Yet, this was the best experience ever. Gave me a whole new look on car sales. But, this was this particular Mercedes dealership I speak of under Auto Nation. I never knew this was possible, to go in, and everything would be as told. I trusted the staff and my sales person. Honesty was most important and I found it there. There is only one thing I think was false or an accurate, the reason I was given to why the vehicle I purchased was not certified. To many different reasons tell me they either didn't know or was nor sure. But I do believed the reason given was not accurate.

A very helpful and patient salesman. An extremely nice GM.

You have the car for 3 days, via Auto Nation Collegian, to put in two hydronic cylinders, and wasn’t finished by Friday, July 26. You determined that it needed a switch to complete the work. As always you are always trying to up sale repair that aren’t needed. You were told to return the car to Auto Nation, think that it would be returned as it was received. The car was returned with the entire trunk dissembled. Three days to install two cylinders, and can put the car back the way they got is unbelievable. That is why I will never take my car to your dealership. It’s all about money, not what’s the customer needs repaired. I will NEVER refer anyone to you!

Mike S in service department is always knowledgeable and very helpful!!! Prompt and honest service! Glenn V in sales is a honest and attentive salesman !I would definitely recommend Mercedes Benz of Orlando!

We bought a GLS 450 e we are very happy. Mrs.Claudia Grazioli is a excellent professional. WE RECOMMEND!! Mercedes Maitland WE RECOMMEND!

Easy, professional. It?s really nice not to have high pressure sales tactics added to my service experience. Thanks

Very nice people and my salesman Brian A was great and made the purchase super easy.

A very good experience and my service advisor was very thorough and polite.

The buying experience of my new Mercedes was a pleasant and surprisingly painless. The sales lady who took care of me, Claudia Grazioli, was knowledgeable, courteous, and very patient. She went over several different models trying to fit into my price range and went over all the features. After the purchase she spent a lot of time with me to make sure I was satisfied. I highly recommend this dealership. I ended up purchasing an A220 W4 and couldn't be happier.

Everyone very personable and supportive.

Great people and they bend over backwards to help.

This dealership knows how to spoil their customers. I have to give a shout-out to Marcus. He is always so polite and friendly and I can count on getting great customer service from him. Thank you!!

Had a great experience purchasing my Mercedes from Robert Hartmann and I definitely recommend him for your next purchase. Same goes for Michael Tayefeh who was excellent with service and gave me a great overview of the different buttons and features.

Thank you to Mike Shattuck for an excellent service experience

Great service and really nice people!

Mercedes Benz in Maitland bought my car through Autonation and it was the easier than I ever thought it would be. Within an hour my car was inspected, purchased, paper work all signed and a check given to me. The staff was incredibly helpful and kind and the dealership had a very relaxing atmosphere. I highly recommend them to anyone looking to sell their car or purchase a new one!

Drake always does a great job for our family and all of our cars ...

Have to take my car back for the third time for the same problem

Excellent customer support from service department!

Mercedes Benz has the best cars, and for the attention they provide and take care of their customers, three days ago I changed my car and I am very happy for everything, IVAN BRAVO is an excellent service adviser. Thank you 😊

Marcus, as always, was great and got me in and out without issues. I really like the Maitland MB folks and appreciate how they take care of me and my vehicle. Great job MB team.

Top quality 5 ⭐️ customer service!

They were very easy to deal with no hassles very fast Ray our salesman was awesome

Michael T. Is my service advisor and he is excellent. He explains every aspect of the service and makes sure that my car is in great condition.

Drake was very courteous and made me feel right at home. Service was prompt and and repairs completed were explained. Awesome experience.

Marcus was great making sure everything was taken care of.

Alberto and the technician did a great job. And the time required was minimal.

Chas provided great service, and a peace of mind from the beginning of the sales process to the end for my wife and I. And Mr. Miller in finance made financing easy also. We are returning customers definitely, and we highly recommend Mercedes Benz of Orlando.

Great service by a knowledgeable advisor. I would go again.

Was given car keys after service but was blocked in Was told will have to wait because they where the only one there. Had to wait 20 minutes for them to unblock my car . Service manager sat in building watching . Very frustrating .

Marcus was super helpful and accommodating. Best experience to date - will definitely be back.

Always a quick turnaround with great service!

Best car-buying experience, very different from others... everyone goes out of their way to make you feel comfortable... our salesman Mr. Sabir (Sam) Beg’s professionalism, courtesy and respect towards his customers is what keeps us coming back time and time again! Congratulations on a job well done!

Excellent service. On time and washed. Mike Shattuck did an excellent job.

Team members are great and helpful to resolve the issues with my car

My overall experience with Mercedes Benz of Orlando was good but the customer service and care I received from my service manager, Rafael Pena, was exceptional. From the first introduction he was very professional and cordial. He thoroughly explained the plan and forthcoming with needs for my car. I appreciate him going above and beyond to ensure my needs were taken care of and making the process smooth. Top notch service!

Very pleasant. Ivan was helpful and extremely courteous.

I had the best experience here!!! Ganni and James went above and beyond to make sure I got the 2020 Mercedes GLE I wanted!! We are talking months of hard work and I am so thankful for them!! They kept me updated daily!! Also Frank the sales manager, who worked so hard for us...he was so helpful!! Victor the finance guy was simply amazing!! They all came together to get this girl the car of her dreams and I am so happy!!!!! They’re all family now!!!!

We had an incredible buying experience! I didn't think that was possible buying a car but wow. These guys are awesome. Thanks Gannaoui, James, Frank, and Victor.

Excellent sales and service. We have been dealing with our salesman, James DeLoach, for the last 8 years. He knows what we like and makes all transactions breeze through. Michael Trafeyah, our service advisor, handles any and all service issues (mostly routine) with utmost care.

Nice place,excellent service

The experience was very welcoming. The service department was on schedule

Drake in the service department was amazing! He made the process of having my car serviced so easy and enjoyable. I would highly recommend Mercedes-Benz of Orlando just because they have amazing employees like Drake!

I took my car for service, this time I had Drake as service person, very efficient and fast. I am requesting him again in the future.

Always kept informed about the process. Polite and friendly service

We have a 2017 S550 coupe, we bought At M/B of Maitland and have always brought our cars back to The Service Department because of the excellent service we receive. Drake is our Service Advisor and we work wonderfully together. He is always available for our phone calls and our service appointments. We have had every M/B they make expect for the Maybach, and C-Class cars and have had a great experience with with sales and service. Drake, we feel, is an asset to Mercedes Benz.

Had vehicle at dealer 1 hour before service appointment that was told would take 2 hours. Returned to dealer 3 hours after delivering vehicle and service had not even been started! No phone calls or text that they were running behind! Then they ran out of time because the mechanic left the job! Wanted us to make another hour long trip to return the next morning! They didn't take care of the most important issue which could be a safety concern because they did less important services first but could not supply a loaner car so we had to drive it as is!

Quick,efficient,professional service! TYVM!

Professional, classic and awesome 😍

While out of town my daughter needed immediate repairs to our 2018 GLC300, Ivan Borbon, our Orlando tech assured me he would coordinate with our home dealer and our service team as well as with our insurance carrier. Our home team agreed with their plan and timeline. My daughter picked up her car yesterday, good as new. I recommend the Orlando team for any of your needs whether that be local or at distance. Thanks Ivan! Leo P.

I enjoyed my service and complimentary everything to pass the time😊😊😊

I highly recommend this location ! Mike Shattuck exceed all the expectations. A+++

Rafael and Mercedes of Orlando continues to exceed my expectations. They have went above and beyond their normal tasks just to make my service pleasurable. Thank you team!

Highly recommend Mercedes Benz of Orlando great experience fast service. No pressure sales tactics and mind games. Thanks to Claudia Grazioli and Edmond the greatest team,they made the car buying process quick and easy,Claudia went out of her day off to Finnish with my deal.

I could not be more pleased with the services provided by Claudia Grazioli and Edmond. I highly recommended Claudia Grazioli she’s was excellent from start to finish we have a good deal! Thank you! I love my car!

Terrance and the team at Mercedes of Orlando made this one of the best car purchasing experiences I have ever had. Terrance made every possible attempt to ensure I was pleased with the purchase. The Sales Manager worked out a great deal and now I have a very happy wife =).

The buying process was relatively easy. Chasman Barnes, the MB sales representative, was very professional and I would recommend him to anyone looking for a Mercedes Benz at this dealership. All of your employees should be as gracious.. I have one complaint about AutoNation. As a physician, I appreciate AutoNation's support of Breast Cancer research and treatment. That said, the cheap plastic license holder does not belong on a $40K automobile. These same license plate holders on seen on a variety of much less expensive cars. Did I buy this car new or used? I have removed the AutoNation license plate holder. My recommendation is for Lexus, MB, and other luxury brands in the AutoNation stable: Use a chrome license plate holder with AutoNation in pink at the top and MB of Orlando in black at the bottom.

I bought a 550SL new from Mercedes of Orlando. They messed up the sales process causing hours of delay sitting around the dealership and wasted journeys across Orlando to collect the car only to be told they had not understood their own systems and it could not be collected for another two days. As compensation they offered verbally and by email a free service which they are now not honouring

I bought a 550SL new from Mercedes of Orlando. They messed up the sales process causing hours of delay sitting around the dealership and wasted journeys across Orlando to collect the car only to be told they had not understood their own systems and it could not be collected for another two days. As compensation they offered verbally and by email a free service which they are now not honouring

Great experience and fast serviced.

Mike Shattuck was very good and easy to work with. Appointment time respectful and work done on time.

Easy to deal with. No high pressure. Fair Price for my used SL550. Robert Owen was great salesperson. Like the 4,000 mile warranty on used. Wish the odometer was updated to delivery mileage so 5 day 250 miles return was accurate. Wish the free 90 day XM was subscription was turned on.

Seamless service at MB of Orlando. Service Advisor Drake made the check-in/check-out process for a major service quick and easy. No waiting, all questions answered accurately and honestly, and washed and ready when promised.

Terrance was spot on from start to finish !! His follow up and patience and knowledge were superb !! Highly highly recommend him!! Very kind , and honest with his valuations !! Love love love my new car !!!

The service advisor was great, the car done very fast more than I was expected, he ordered the parts needed in the same day

I arrived at 8:50 for a 9:00 appt. for an oil and filter change. I learned at 9:30 that the filter required was not in stock. I could come another day to allow the filter to be ordered or MB could request a filter from auto zone (~45 min). I opted to get a filter from auto zone. At 1:00 I departed the lot with my auto. Four hours for an oil and filter change. Not good!

Just had my GLK350 60,000 mile checkup completed. My service advisor for the past 3 yrs., Marcus Diaz is the best. He is professional and caring. Marcus takes all the worry out of car maintenance. He explains the work being done and thoroughly answers my many questions. Marcus and the staff at Mercedes Benz Maitland are the gold standard for the Mercedes brand. Much appreciation Faith Phillips

Mike my service guy has done a great job explaining to me the issues and stay on top of them. he made sure the loaner was ready for me and when I got my car back it was ready and washed for me. great waiting area and everyone says hi when walking by you!!! spectacular customer service. if you have an issue and want to schedule a service appt ask for Mike Sudek.

My salesman Mike was awesome, very helpful and got everything done very quickly. They even found extra stuff and fixed all at one time! Very easy and friendly place to go!

Excellent efficiency with getting you in and on your way . Even when they had a ton of cars to service . Drake was very hands on in determining issue and knowledgeable about how to approach them .Also, very thorough with handling all things with the vehicle. Communication was the best . Not many businesses have this ability these days . Truly a pleasure to have great service again from a business.

Very happy with my service experience. Ivan was very helpful and my car was ready sooner than I expected.

Always a pleasure. Always courteous and efficient. Attention to details

Drake Grable helped me through some serious repairs needed on our Mercedes. He explained everything that was needed. He was always available to answer any questions I had. The repairs were completed when promised. I highly recommend this dealership and service department!

Very bad customer service ,Sales team No have coordination to give effective Service.pass body to body for take desicions(sales person pass to Coordinator this to manager reverse all in same way)So you don’t now which person is your contact. When finish the process avoid the original agreements. Is very disappointment situation.

Professional Service Dept and trustworthy

Excellent service , friendly personnel, helpful in every aspect . Highly recommended

I highly recommend Mercedes-Benz of Orlando. Awesome customer service and I love my car ❤️ 🚘

Very friendly towards his clients and very helpful

I am never disappointed when I bring my car into Mercedes Benz of Orlando. A large part of my satisfaction is the assistance from service consultant Mike Shattuck. He has been my service advisor for the past eight years and is always honest, knowledgeable, and helpful in resolving any repair/service issues.

I give sales a 5 star rating as I’ve been working with Sam for several years and several cars. However, the service department is in dire need of reconstruction. The employees are running a circus. I show up and arrive on time for my Service B and tire replacement service on my AMG. They ordered the wrong tires. So I wasted my entire day on that. On top of that I get the ring around with three different service reps due to conflicting numbers and costs being given to me on paper. And lastly, I’m back here on Thursday finally have the tires replaced after having to wait on yet another order for the correct tires. I arrive today, Thursday, and Rafael is conveniently not here today. He didn’t save any of the discounts that were to be given due to your lack of service so I’m having to go through a Michael to get things straightened out. Oh and let’s backtrack for a minute. Weeks ago I scheduled this and was given an estimate of $660 for he B service. I arrive and a Drake attempts to upsale me on a pre paid $2800 package. I decline. I then receive an estimate of $1180 for the B service. Get your act together. My family doesn’t spend 6 figures on vehicles to be strung around. This isn’t Kia.

Quick, courteous and professional service. Handled a problem well.

My Rep is Alberto. He’s always very gracious and genuine. I feel I can trust him and will treat me right

Always a great experience at Mercedes- Benz Maitland. We have a wonderful sales rep, Frank Whitten, who also provided us with assistance to learn how to use all the gadgets in our new SLC. Frank's customer service is the reason we have purchased a few cars from Mercedes over the years. Shout out to a great service rep., Mike Hertz who has been very helpful over the years.

We are in Love with our Merc E 350!! Heartfelt "thank you" to Glen, Bob and the entire team at the Maitland Mercedes dealership! They are personable, knowledgeable, friendly...and will find you EXACTLY what you are looking for! Thank you again for bringing it all together for us :)

They were very nice and professional

I LOVE my GLC 300 purchased at Mercedes Maitland. Would recommend this dealership to anyone wanting superior service as a customer.

I was very satisfied with the professionalism of our sales representative Chasman Barnes. He made my wife and I feel special and respected even though we were buying an older model vehicle.

Glenn Volence was an excellent sales person. The experience was great.

Is Glen Volence still there? Please tell him to contact Joni Rapp, call or text at 1-508- 566-6647. Most important. Thank you.

GREAT experience at Maitland location (not so much at Millennia Mall location). I highly recommend if you want to be treated like family.

Ivan was great, I came in for a temperature gauge issue on my CLA and the techs were able to diagnose my car in less than 24 hours. Highly impressed. I will continue to visit Mercedes Benz of Orlando. One happy customer

Worst customer service will never try them again #MBUSA

Update: I received a phone call from my advisor and it seems there was a problem with communication. I’m picking up my car today. My car has been in this location for over a month, actually it’s been like 48 days. Have not heard status about my vehicle... NOT ONE CALL, NOT ONE EMAIL. I called to find out about my car since no one communicates anything to me, spoke with my advisor and he said my car was ready... lol so if my car was ready why wasn’t I given a call to come pick it up?! Ok.. as I was on my way to pick it up, I asked to find out what has been done to my car since I dropped it off and my advisor said that the repair estimate should have been done but he said I should have been emailed about the estimate directly from the appraiser. I told my advisor Rafael that I never received anything just like I never received any phone calls regarding my car being ready. So I called the manager and he confirmed it was still missing the repair estimate. When i called the service manager, he blamed everything on my advisor Rafael and I relayed to the manager that overall I’m unhappy with communication and how long things were taking. He promised he would personally take care of the situation. How do you guys keep my car this long and not get everything that it came in for done?! The service manager said he would call me to let me know when I could pick up my car and he still hasn’t called me. My husband called the manager four days ago and left a voicemail and guess what? NO CALL BACK! So Rafael and the manager both are horrible when it comes to communication. I guess I’ll just stay with the loaner vehicle until they call me to pick up my car. And I hope EVERYTHING IT WENT IN FOR GOT TAKEN CARE OF!! Also when I do get my car back, I will definitely seek a different Mercedes to bring my car to, this location is terrible. I guarantee someone will contact me soon now that my detailed negative review is up and my previous 5 star rating changed from 5 stars to 1 star.

Great experience with Mercedes Benz of Maitland specially Bob ,K was great help getting us desired vehicle and very professional, helpful and knowledgeable.

Glen provided great service before and after my purchase.He kept me well informed throughout the entire process.Last but definitely not least,he and his staff were true to their word .No slip of the pen.

Excellent turn around and service

Faster and cheaper than the original estimate. And expertly done.

So disappointed. My son saved his money to buy his first car. It was a total bomb. Felt like we were deceived and lied too.

Had a nail in my tire and a flight to catch. They were efficient, fast and courteous. Mike Shattuck is the best service manager!

Good communications throughout an unusually complicated situation.

My experience was pleasant, my service advisor Rafael Pena always provides a wonderful experience. Polite, knowledgeable etc.

We received a warm welcome from the staff, and Terrence was amazing. He answered all our questions and made everything so easy. We left there with a new car and a new place to go in the future for our next vehicle.

Robert Owens got me a great deal on my new Mercedes and my trade in. Highly recommend him and this dealer and I love my MB!

Great cars and staff. Go see Robert Owen's for a great deal!

Drake Gable is an excellent service manager. He genuinely cares about your automobile and your satisfaction. What more could you ask for. Thank you, Drake!

The staff allowed us time and patience to make a very informed decision about this luxury automobile. I will shop here again.

Professional and friendly. Get the job done right and on time. Customer Service is great.

Great service!

Mike Hertz was exceptional. Educational and patient. Thank you.

I visited a different MB Dealer and was told I needed a couple of thing that were not going to be covered by warranty. I felt the issues should have been covered by warranty so I sent my car to MB of Orlando and the problems were taken care of under warranty. They are without a doubt straight shooters and as a owner of Two MB's I would recommend them to anyone

Wonderful customer service. I received a very warm reception and my car was taken care of seamlessly. My advisor Michael was very personable. I will definitely go to that dealership again.

Battery died. Technician came and replaced battery quickly - within 30 minutes if my call.

Terrance Lee was amazing to work with. I had a great experience at this dealership. Everyone was friendly and helpful. I love my vehicle. Terrance was so attentive and professional I did not feel the pressure that you would feel when you are purchasing a vehicle. Thank you Terrance for making my experience memorable.

Maitland Benz offers the discerning customer the upmost in the fine automobile experience.

worst customer service of any dealership I have ever used. Prices are not competitive

Pleasant and professional all the time, not to mention service is always A1!!! I tried Mercedes closer to my home ... I prefer to drive to Maitland. Been a customer with 3 of my Mercedes!!!

Brought my vehicle to this dealership (shop) without appt re: engine light warning. Staff particularly Michael Tayefeh promptly accommodated me and next day another Mike provided me for a loaner since my vehicle need further repair.

I have had the opportunity to work with Michael Hertz for over for almost 20 years and he continues to provide excellent service and does everything possible to exceed his customer's expectations. On a scale of 1-10, he is a 20.

This is the best dealer in Orlando, they even dropped off a loner car to my house and picked up my car for service. My service adviser Michael Tayefeh is the best and kept me informed through service process. The quality of the repair done is excellent. Thanks!

Mike Hertz --great service person

Good service Nice people great help

Phil Carter is the best salesman in the world.

Brought car in for several issues. One of which was a burning smell in cabin with vibration / elevated noise in cabin

We have been long time clients of this Mercedes Dealership. We always have a smooth tranaction from start to finish and everyone is always very friendly and helpful. Working with Claudia on this purchase was exceptionally perfect! She provides excellent custormer service and is helpful and professional! Thank you!

Drake in service is very competent who gives timely and excellent service. Repairs performed properly the first time.

Yes Terrance and the manager took great care of me, above and beyond! Absolutely love my car and how professional and courteous these men are.

professional staff, who take care of your car and make sure that you are satisfied with the service provided!

Love the wonderful customer service I received every time I call or go to the dealership. Extremely friendly and professional.

Awsome people i love going to this location i live close to mbenz of millenia but its worth the trip employees at the millenia location are always in a bad mood and in a hurry keep up the good job MB of orlando👍

I had picked up a nail in one of my tires. They got me on quickly, patched the tire, and even vacuumed the interior. Rafael Peña, my Service Rep, is the best!

Quick, efficient, courteous service. Nice people...comfortable waiting lounge. Michael is the best. Love my Mercedes... purchased there 8 years ago and always serviced there.

Be aware the customer service is awful, it's one of the worse

I always have a very good experience with everyone at the Mercedes of Orlando dealership. Friendly fair people who are quick yet provide excellent service.

great service and courteous staff

Went in with a Smart car for a computer update. Service was completed in an hour for free !!!! Thanks Mike for taking care of my car. It is quite a trip over for us 90 minutes but we got out fairly fast. Thanks again

Great timely service and lovely associates!

Worse customer care experience. Won’t recommend this place . They will find many excuses.

Took my E350 Mercedes cabriolet in for a recall item and a couple of other items. Drake was very informative and professional. He maintained constant communication with me on every item and made sure that I was 100% satisfied.

I have my car serviced with Mercedes-Benz of Orlando (Maitland location). I was very please with the customer service and work performed on my vehicle. I was in and out and that is the kind of service I like. I would recommend this location to others.

Great staff, very helpful and strait to the point maintence recommendation.

Great service

I had my S550 taken to Mercedes of Orlando and they were able to diagnose the problem pretty quickly. When I expressed concerned about the cost, they found ways to reduce that burden. However, they found additional issues that needed to be addressed and set up a service plan that was realistic for me. Alberto was definitely helpful and patient thru the process. Will return later to get everything done. Got the car back cleaned and ready for a road trip!

First and foremost, my Service advisor Michael Yatefeh was very professional, courteous and upfront on the service I requested. My service was done without a hitch. I wouldn’t want any other service advisor for my future visits to MBORLANDO. Great job Michael! Kudos to you!

Alberto Vidal is the best service advisor.

I enjoyed my time at the dealership and everyone working there were highly helpful. Rafael Pena assisted me and made sure I was taken care of in a timely manner and I really appreciate that. He took care of me and my car even when they said they didn’t have time for my car to get serviced.

I had the very best experience with MB Orlando and more particularly Robert ("Bob") Kopperud; i never had such an experience buying a car; Bob was very tuned to what I was looking for and immediately directed me to the car I was actually looking for, a 2017 E400 Coupe low mileage (literally new!) and which was a good deal. There was absolutely no non sense. The transaction was smooth and the price fair. My husband who is very knowledgeable about cars endorsed this purchase and also liked Bob very much. This dealership with such quality professionals representing the brand is simply outstanding. My next purchase will be there and Bob is already working on it!!!!

I had an apt for 10:00 for recall service for my Smart Car. The service was going to take 3-4 hours I was told that up front so I was given a ride home. that was wonderful. When I called at 3:30pm the car was not ready. When I called the next morning at 8:30 the car was not ready. At 10:00 I asked for the shuttle to come pick me up so I could be there when the car was ready. I got push back and was told the shuttle would not be sent till the car was complete that would be around 11:30. I am a nurse that worked 12 hour shift and I was going to work that night. So I needed to get to sleep. I had to get forceful and speak to the manager before I was heard. by the time I got my car and got back home it was 1:30pm. I had an 10:00 am apt that did not get completed till the next day at 12:00pm

This facility is very customer service oriented . I love having my car serviced there ,especially if your advisor is Michael Tayefeh. Michael is so pleasant & attentive .

Professional, knowledgeable, helpful staff. Timely communication and follow up. MB Maitland far exceeds other local MB dealers' experience.

Excellent service and very knowledgeable personnel.

Good experience purchasing a GLE350 from this dealer. Used TrueCar application and received a firm quote for the car we wanted.

Work was done well and on time as promised.

Its a wonderful experience bringing my ML350 for service for the first time, the Maitland location is great has amazing staff,I am very much satisfied with your great service,I like the shuttle option provided, special thanks to Ms Ashley, to Mr. Rafael did a very good assessment, and I would be happy to go back next time.

Excellent staff and service.... Ross is also amazing with touch ups....

Fantastic, professional service

My experience was perfect. I cannot day enough about Phillip Clark. He was so professional and easy to work with.

Mike Shadic (sp?) is and asset to your company!! HIs attention to the customer and willingness to make the customer satisfied is over the top.

My daughter bought her first car here, 2018 CLA 250 Coupe. James, her salesman, was a fantastic help to her, he ordered the car she wanted with all her specifications from Palm Beach and it was at the dealership in less than 24 hours. He went through the entire vehicle with her to make sure she understood all the features, and to make sure she felt secure in her purchase and all it had to offer. Working with Frank (fellow Messina) during the process was also flawless, and he helped her get her car and the deal that she needed. Financing was fantastic, Edmond & Garry went out of their way to help. They provided everything she needed to purchase her car and also prepare for future service. Thank you for everything, I would recommend this dealership to everyone in the market for a MB or any other vehicle that they have to offer.

The car sales industry has a bad reputation for high pressure sales tactics and mind games, but this is far from the truth at Mercedes-Benz of Orlando! The car buying experience was simplistic and STRESS-FREE. My guy Robert Owens is the greatest salesman alive!!! He made the car buying process quick and easy. He never tried to "sell" me on a car, rather, he took the time to actually understand my needs. Unfortunately, I didn't end up finding the car I loved on the first day so I left empty handed. But he didn't give up - Robert went out of his way to come in on his day off, find the perfect car for me, and ship it to the dealership on my behalf!! The car was absolutely stunning - and of course I purchased!! I also can't forget to mention the Finance Manger Edmond. He handled an issue I was having with my bank and secured me an awesome interest rate. So I must say this was an all around pleasant experience. I have zero complaints. 10/10 !!!

Incredible service, special thanks to Claudia and Rafael!

Mike Hertz is a great service rep. Highly recommend him!

Easiest car buying experience ever. Sam Beg is the BEST car salesman. I’ve had nothing but excellent service here. Would highly recommend them to anyone wanting to purchase a Mercedes.

Dropped my car off for repairs, Drake in service kept me well informed. Very favorable experience.

The service personnel was very friendly and efficient. The car trouble shooting and repair were performed to the highest standard. I am very pleased with the experience -nd above my expectations.

Marcus informed me during each process of the recall service.

Claudia is just great . She is helping me find my dream car ❤️

Very knowledgeable and accommodating. Courteous and helpful personnel.

Purchased and leased nine cars from this dealership. World class service from Advisor Mike Hertz and the mechanics. Incredible followup and support from GM Bob Berryhill to the detail shop run by Shorty. Maya in the Customer Relations office is on top of every call and visit. The best MB Dealership in central Florida.

the People work like a team The customer service is very good .

First experience with Mercedes. Overall good. Customer waiting area nothing special.

Great customer service. Thank you Gary Weinhold!

everything was made easy during the whole process.

Service representative was courteous and polite,address all my concerns

I dread getting a car! The negotiating harassing calls from sales men... this Mercedes dealer was completely different from other local dealers (Millenia😡). My sales was Robert Kopperud Jr he is not like any salesman I have ever dealt with. He did everything so efficiently that when I left the dealer I even had my dinner plans! He helped us pick a restaurant, gave us driving instructions, even let us use his name at the restaurant to get a table on a Friday night 😉. Gary was nice too explaining all the extended warranty options. Couldn’t be happier about this deal and you know what? The car and price weren’t bad either! Will definitely recommend 1,000 times over. It was over an hour drive for me but worth every minute of the traffic. ❤️Mercedes of Orlando. I bought a 2018 GLC 300.

EXCELLENT SERVICE...PROMPT RESPONSE.....VERY FRIENDLY STAFF.

Wonderful experience was provided to me by my friend Pete DeVita and Frank Whitton at Mercedes of Orlando. Beautiful store and a very professional staff ready to help. Frank made this a buying experience of a lifetime and I have purchased many cars. Happy to send people to this dealership

I took my 2010 c300 in for service to Mercedes of Orlando instead of Mercedes of South Orlando due to the simple fact that they were able to see me in a few days rather than a week as quoted by Mercedes of South Orlando. Once there my advisor Earl was a big help with dealing with my extended warranty provider. The icing on the cake was the shuttle from the dealership to anywhere I needed to go no matter the distance.

Service Advisor Mike Hertz is the very best!. Thorough and takes ownership of the service as if it was his car.

they did not place the panel back onto the car very disappointed with service will not bring my car back in again!

The best

Perfect service

Exemplary service above and beyond worked extra hard and washed the car too!

Perfect! Drake worked with me on servicing my car professionally and efficiently!

Friendly service a little on the busy side , which can have its advantages and at the same time disappointments, Mike Hertz was very knowledgeable and friendly

Great buying experience, listened to my needs which no sales guys ever do! Great finance options, worked to budget. Frank is just really good at what he does which is get people into the correct car for the budget they need.

My Advisor was Drake G. and he was very professional and courteous. He will be my go to advisor from now on.

Awesome customer service (sales department and finance) ask for Ivan Bravo, he is great!

todo,en especial al sr Rovid para obtener su automovil Mercedes Benz el mejor carro por su dinero, y la mejor atencion.321 460 9804

It was a great experience working Sam Beg very customer oriented and knowledgeable!

Mike always does a great job, had me in and out in under two hours.

Our service advisor (Earl) was excellent. He made a couple of excellent suggestions and followed up with us as to parts availability.

Excellent service from Service Lead. Facility is clean, orderly, and inviting. Great snacks and beverages too.

Recently purchased a Certified MB Coupe and I have to say the Customer Service received from my salesman Ray was fantastic!! He was never pushy, and just made the process very comfortable. Also Loan Officer Joe was kind and took time to explain everything to us versus just “sign here”

Service was timely, excellent and pleasant. Everything was explained in detail.

Perfect experience. Friendly staff. Beautiful location. Very satisfied with my salesman.

My service tech made me feel like I was important and provided the service I would expect from Mercedes Benz.

This dealership was great! Ivan made purchasing my new Mercedes a breeze. I was very impressed with the professional manner in which everyone has treated me Within 48 hrs I received 3 calls, a restaurant gift card, a hand written thank you card for buying my car and a one on one appt showing me how to operate all the new car features. I love my new car! and am quite impressed with that Mercedes dealership! Top notch staff. They certainly know how to treat their customers.

Earl was great as our service adviser and all work was professionally done.

Thank You Cláudia!!! You are the BEST!!! All Maitland TEAM are the BEST!!

VERY PROFFESSIONAL. PLEASANT ATMOSPHERE. WORK COMPLETED IN TIME ESTIMATED

The dealership and sales representative provided an extremely pleasant and seamless buying experience.

OMG! I thought I just needed air in my tire , so I drove into the service dept w/out an appt and requested just that. The service adviser, Marcus, found a nail in my tire and said I'd need a patch. OK...no problem, I can handle the short wait and $40 fee. When all was said and done, Marcus took care of my fee and sent me on my way! Wow! Thank you!!

My overall experience was amazing! Everything about it from top to bottom was great. My sales representative Bob Kopperud was extremely helpful and understanding. Never did I feel pushed to sign a deal or rushed in any way. Bob wanted to make my experience worthwhile and wanted me to leave with a vehicle that I loved and felt 100% satisfied. The Sales Manager was also extremely nice and helpful. Ryan one of the workers in the service department was great and made sure I got everything I needed when I picked up my C43 Coupe AMG. I am soooo happy with my car and my experience at this dealership, I would totally recommend everyone to go there and it'll definitely be worth your while!!

Michael Tayefesh, Assistant Service Manager excellent care of me. I took my car in for repair. He went above and beyond white glove service. He explained everything in detail and made sure that I understood the issue. Provided a loaner and when my car was done it was like new.

We purchased a 2018 CLA 250 from this location yesterday. Black on black . We absolutely love it �. Claudia Grazioli went the extra mile for us . Jeff was was great also helping us understand the terms and so on . We will definitely purchase from this location again since it was such a delight our first time around . Thanks guys !!!���

Took my car in to get a detail and was very satisfied.

He was very nice and informative. He ansered all my questions and concerns and fixed alot of my problems.

Awful experience after you buy the car. Nobody answer you. Really Awful

Drake has been great for our family maintaining our cars to the highest level ...

Earl has great customer skills. He’s exceptional at what he does. My time at the store is always made welcomed and comfortable. I wouldn’t trade my time here for any other company!!! Thanks Earl!!!

Just moved. Happy that Earl will be my new service advisor.

Great customer service. See Drake - he is amazing.

Took my car in for service and couldn’t be more pleased with Drake and his team. Highly recommend!

Just purchased brand new GLA 250 from Gary Bud. He provided the price and packaging we were looking for before we visited the dealership. Thank you for all your help and great customer service.

Michael the Service Manager was very attentive to my needs and sensitive to my time. Leon Portelli

The service I received at Mercedes Benz was perfect. Our service rep. Drake, was awesome. Drake actually had a recall on our S550 coupe we did not know about. He was able to do that service at the same time, saving us time and money having to do another service. Our car was cleaned, and done on time. Thank you Drake for you time and expertise. An asset to Mercedes Benz. I would definitely purchase another car from this dealership. The purchase of the car is important, but almost more important is the after purchase service.

Family vacation break warning .. scheduled appointment the next day 8AM, my vehicle was returned to me as promised at 2:00, repair and service completed, outstanding staff all around excellent service experience!

Love the Drake. Great service. Great guy. Thanks for the help.

Service was great and performed to expectations. Aaron gave us all the explanations that we needed.

I had been shopping for a particualar make/model/color of vehicle for a few months. I sent 4 different dealerships with similar vehicles the same email, it simply stated “I am interested in XXX vehicle that you have but I am located in another state. Can you quote me an out the door price based on a cash purchase and explain how delivery of this vehicle would work”. Terrence Lee was the only one who actually read the email and responded with real answers instead of canned responses asking me to come in for a test drive. Terrence was very professional and helpful and he walked me all the way through the process. I got a great deal on a great vehicle and had it delivered over 430 miles away. Excellent service from a staff who treats you as a person and not a target. I’m extremely happy with this purchase and this entire experience.

outstanding service and clear explanation of the work that was performed.

Claudia Graziolli - Thank you for helping me choose the perfect car. I love my new GLC 300! Your knowledge, professionalism and customer service was top-notch.

My experience at this location has always been Exceptional!

Very good experience. My service advisor, Mike T, is very pleasant and knowledgeable. Always has a smile on his face.

My experience with Mercedes Benz of Orlando for regular maintenance service is excellent. I've had my GLE 350 since September 2016 and received its initial first maintenance in March of 2017. A year later this March of 2018 is my GLE's yearly maintenance. We brought it in to MB of Orlando and our designated service advisor Earl Koffler greeted us at the door and within minutes he has noted all the services requested to be done to my GLE. Earl is knowledgeable in all aspects of my GLE's needs. What my wife and I like about Earl is that he listens carefully on the requested services for my GLE, explains what are going to be done, executes the request and tells me when to pick it up. When the work requires overnight, Earl has our courtesy loaner SUV gas up and ready to go. When I pick up my GLE, the appearance is clean inside and outside. Thereafter, Earl will explain to me and my wife the completed work on my GLE. Even the things that were not discussed before but needed to be done under the warranty, Earl got them done. Earl is the kind of service advisor who we can trust and rely on for excellent results. All the staffers at Mercedes Benz of Orlando to whom we have had the chance of interaction were very much professionals and with the down-to-earth demeanor.

It was amazing,the nice persons that work there really take care of you and very fast, my car had a recall that i didn't know and they took care of it immediately, thank you very much for your service in special to: Mr Aaron Beerbower.

Michael Mendoza was very professional and helpful. Phil Carter is the best car salesman on the planet.

My 2015 Smart for two sounded like squirrels cracking nuts under the center dash. Making an appointment was fast and efficient with a single call. My service writer, Aaron, went above and beyond answering questions and providing details. Customer lounge comfortable and equipped with coffee, PCs, wifi and charging stations. Repairs completed in timely fashion with telephone updates from Aaron. The best customer service experience I've ever had with a dealer. Thank you, MB of Orlando.

Aaron and the service team did a great job with my car! Thanks for all the dedicated work and attention to detail!

Many years experiencing the high quality of their services

Great internet buying experience. Sales rep Imish was outstanding with follow up information I requested during process.

Always a great experience, specially my service rep.

After doing quite a bit of research online, I decided the best inventory and pricing was at Mercedes Benz Orlando (NOT SOUTH ORLANDO or NORTH ORLANDO!!) Located in Maitland, it was easy to get to. I had the absolute BEST experience with Bob Kopperud, the salesman who helped me. He listened to what I wanted, showed me what I asked for, and answered all my questions. There was an appreciated lack of pushiness, which ultimately led me to sign a contract immediately. I have not had service there yet, will review once I do, but based on the people I met, the sales manager that came out to shake my hand, I am sure that will be as great an experience. GO SEE BOB!!!

I've leased a lot of company vehicles for over 30 years, and your honesty and integrity was amazing. Gary Weinhold and James L. DeLoach along with your business manager are the best. Informing on the USAA discount through Mercedes really made it affordable and cheaper than the Infinity by a long shot. We had to drive 28 miles but it was worth it, beat every dealership here in Brevard County. Thank you so much

Robert Williams was our sales rep and he did an amazing job he was very attentive patient with all the requests we had in purchasing a new vehicle just want to say thank you

The gentleman came to program my garage door opener. He was very knowledgeable and knew what he was doing and programmed it in just few minutes. It would take me forever to figure out how to do it. Great customer service and I thank him for that quick service.

A great experience and service! Differently recommend to all my friends.

Mike just walked away from my wife as she was explaining her paint issue. "Sorry about your car" This is 2nd time we have been there and 2nd time he's rubbed us the wrong way. Maybe we just aren't his flavor of people! We'll be going to Millenia from now on.

This is a 2017 model and it developed some quirky software issues in August 2017 that continued until it was taken in for service. When I picked-up the car they told me "there was a hard code for every problem I listed." I was thrilled they went the extra mile and replaced some parts I didn't think they would. Completely satisfied.

Great experience, no hassle and the transaction went smoothly and I was in and out with a new car in less than 30 minutes.

From the initial purchase decision we have enjoyed the relationship with the sales and service department. Mike Shattuck has handled our service needs so we have little to no impact on our daily activities. The loaner cars and free car washes are the bomb.

they are very thorough and pleasant to work with.

Maia and Earl are awesome (my great service advisors team), they single handed have saved my relationship with the dealer (turn my opinion around to positive), by being honest, professional and always keeping their word. Thank you guys!

Service Advisor Michael Tayefeh provided excellent customer service. He was very professional and trustworthy.

Service advisor Mike Hertz makes a visit to MB Orlando a pleasure. Mikes direct customer focused approach coupled with his car knowledge keeps me coming back to the dealership.

Excellent service! Prompt with attention to details.

Communications were clear and the repairs resolved the issues. However, the cost was excessive, perhaps not for a Mercedes, and they didn't even vacuum the car.

My 2017 Smart, purchased at MBO when it was a brand dealer, was picked up and delivered for its first regular service. Left me a loaner car...MB CLA250. Very nice! All work was completed in a timely fashion and the car was returned in good order. Would have given 5 stars, instead of 4, if the price was more reasonable. What amounts to a rather routine oil change, plus various operational checks, resulted in a charge of nearly $380. For a car of this caliber, that amount is highly excessive.

The best service Good people Rafael Pena Good Work

I very highly recommend mr Terrance Lee. After I missed out on a few cars and then changed my mind about what I was after, he was able to bring in the car I wanted. He was excellent from start to finish and went above and beyond to answer my questions and ensure the delivery went smooth. Before and after the sale. Call Terrance to help you, he’s a pleasure to work with.

My sales representative, Philip Carter, was amazing from the very beginning! He had been recommended to me by a roadside service representative who assisted me with my old ML. I made an appointment with Phil and as soon as we met he said he had a potential car for me. We took a test drive and I realized that everything he said about the car was correct. It had very low mileage and was pristine! The purchasing was quick and easy. Phil even placed a big bow and sold sign with my name on the car that I saw as soon as I arrived at the dealership. Very special touches throughout the process. We have been purchasing Mercedes from this dealership since the early 1980's and will continue to do so with Phil.

Excellent service would recommend to anyone. Very courteous

Sam has been fantastic. He really went out of the way and helped me pick the car which suited the best and provided excellent customer service. I highly recommend.

Excellent service. Superior treatment by Mike Hertz

I love this dealership. The associates are fantastic.

Drake Grable wad very helpful. Service was excellent

Great experience Mr. Pena has been our service advisor for several years. We would go to no one else. He is excellent.

The customer service exceptional. I would to other Mercedes-Benz owners.

Mike Shattuck - Thank you for all your help and great customer service fixing my E550 issues You went above and beyond making the repairs, and you kept me well informed. When I came to pick up my car, your department also took the time to look at an additional item I was concerned about. I can not say enough about you and your department. I also want you to know the young men that cleaned my car and brought it up to me were also very courteous. Thank you Mike. I look forward to my next Mercedes from Mercedes Benz of Orlando because of you.

I have been having our cars serviced here for over three years now and have purchased two cars. Every part of the experience has been anathema to the usual connotation of ?the dealership?. They don?t recommend unnecessary work to create billings. They are extremely fair in their buying and selling transactions. They behave like they?re your neighborhood mechanic that?s known you for 25 years and they don?t nickel and dime you for every little thing.

My service advisor, Drake Grable was excellent. He listened to my concerns, found the problems, called and explained what had been found and got the problems taken care of.

Fast, Professional, Exceptional Service. This place is TOP Notch! Thanks for all the help Michael T!

Glenn did a wonderful job. Kept me up to date on status of vehicle I ordered. The numbers remained consistent throughout the process.

Great experience buying a car! Our sales associate, Glenn, was extremely helpful. It was a quick and easy transaction.

Warm, friendly environment with great employees. Always look forward to having Mike Hertz work with me on resolving my vehicle repair issues.

Rafael Pena provided me with nothing less of excellence. He made my experience at Mercedes-Benz of Orlando enjoyable. Staff was all very service oriented and professional. I could not be any happier with my experience.

Great people, great customer service. Claudia and Michael Tayfeh thank you.

Rafael was professional and addressed my concerns completely. My car, a 1988 Mercedes, was serviced promptly and to my full satisfaction.

Service adviser Mike Shedick went the extra mile, great person to work with

Phil Carter if the best car salesmen I have ever worked with. He knew what I was looking for and made it very easy for me. He also is a joy to talk to. The whole process was quick and easy.

Very helpful! Sales rep Terrance was very good, patient and knowledgeable!

The staff is very courteous and professional and help me to get my car.

It was a pleasure to have my car serviced at mainland dealership.

This was my first service appointment and everything was great. The customer service was great and fast. Thank you for an excellent first appointment.

Hi FBF The overall experience was great the process was smooth, easy, and timeless which worked very well for me.the sales person never applied any pressure, the finance manager kept the paper work moving with any and all questions answered in the context of the concerned area.The problem that I had with the vehichle was taken care of just as the salesman stated. Ok FIVE STARS for the dealership and the entire company. Thank you for your professionalism, generosity,and customer concerns.

The service was done quickly, the car was clean when I got it back, the wait was enjoyable

excellent experience ..bought GLE 350...WORKED WITH GLEN AND HAD A WONDERFUL EXPERIENCE

I brought my car in late for my appointment but was promptly greeted and taken care of. My advisor went over the maintenance schedule and asked good and specific questions in order to understand if there was anything else that needed attention. I was given a loaner car and sent on my way. When I was called that my car was ready, I received my car back - CLEAN! I had no wait and was on my way. Now, that's service!

Great service advisor Earl explain every detailed process and kept me inform of progress. Awesome

Thanks Mike Shattuck for always taking care of my service needs. My husband was happy i bought my Mercedes from Mercedes-Benz of Orlando because he never has to get involved in my service issues. They treat women with respect and things are done in a timely manner. Ed Taylor is a great service manager. And of course the best in sales is Phil Carter (bought my 6th car from him!)

Great customer service! Work to my car was done quickly .

Everyone was super nice and helpful. My service advisor was Aaron and he was awesome.

Thank you Drake for all your help! Great quick service and efficiently got me in and out! Even got me in first The the next morning to change a light bulb! Personable and friendly staff aswell �

Drake was excellent! Helped me quickly fix all my problems with my car, had me in a rental right away and even got me in to change a light bulb the first thing the next morning!

Mercedes Benz of Maitland does an outstanding job of taking care of its customers! Knowledgeable service techs do a fantastic job of explaining what services will be performed on your vehicle and why. They are not high pressure sales people and in my opinion they're truly looking out for the customer in getting the service that's necessary.

Terrance was our Salesman and he was fantastic. Very professional and straight forward. Such a easy buying process. Gave us what we wanted for our trade in!!

I love the service from me.Drake Grable, and of course I had to mention Mr. Robert Owens ,he has always come through for me. I love their honesty, And their products..

I feel I get treated the same as the customer who bought a Mercedes- Benz, which is really nice! I drive all the way from Vero Beach. Maia and Earl are a huge asset to the service department. I tell anyone I can about Mercedes Benz Orlando- Maitland. I will go back next year! I love my little Smart Car!

Finally a good experience buying a car no hassles or hidden surprises

Mike Shattuck was very professional and knowledgeable.

Drake was helpful as usual and will keep us coming back.

Outstanding customer service. I didn't feel like a number. Aaron Beerbower did a fantastic job. I received my car back with 100% satisfaction all issues were resolved after a mechanical failure. Aaron made sure my car was completed when he said it would. Very reliable. Plus, I was given a courtesy car (2017 Mercedes-Benz CLA Coupe) to get around in, while my car was being serviced, so I wasn't left without some wheels. Thank you for your top of the line service and care, Mercedes Benz of Orlando-Maitland. You've won me over.

Outstanding, excellent, and far exceeded our expectations. Glenn Volence was our salesperson. He was knowledgable, spoke from years of experience, answered every question, and best of all, was a good listener. We did go to 3 other Mercedes Dealerships in the area, but always found ourselves returning to Maitland, and with good reason, much of it due to the salesperson. We ordered our new SUV from Glenn, and it has all the bells and whistles. We couldn't be happier. It has lived up to its fine reputation, and Glenn was with us throughout the process, always to serve. We have read and heard that Maitland has an excellent service department which we will use. This Dealership and Glenn are the 'platinum' standard.

Made an appointment online for 10:00. Got here at 9:40. At 11:35 the person who I was told was going to be working on my car went to "check on the progress". They hadn't even started because "they were very busy today." I'd be a lot less pissed if someone had told me that it was going to be awhile. Instead I was just sitting in the lounge thinking work was being completed. Worst service center anyone could possibly go to.

Excellent service. It was a great experience. Will buy from them again.

I come to expect and receive the following from this dealership 1. Ease of scheduling 2. Timely servicing 3. Attentive Service Advisors My Service Advisor, Michael Tayefeh is excellent and was extremely responsive to all concerns during my most recent service appointment.

Needed an oil change, new right speaker, and gas cap. Appointment was easy and were waiting when I arrived. I waited and car was complete on a couple of hours and I was on my way. I'm a Happy Camper!

Mike Hertz handled the replacement of a recall part in a professional manner as far as I know. It was the first job like this he'd done under this serious recall.

I think for selling expensive vehicles, the goodies ( entertainment )section is on the cheap side! Benz step up your game! You have some cars cost over $100,000 make the atmosphere a more enjoyable experience! You can't even change the channel on your tv section ( no news) I thought we are in America and not Cuba! When I go to service my Honda they have a better section for customers. On the bright side my service guy is awesome. Please take these comment as a moment to improve. You guys and gals are selling MERCEDES BENZ!

Was treated with respect. Communicated my concerns and was heard. Enjoyed my experience.

I was very pleased with the excellent service I had done on my E350! My service manager Aaron Beerbower was exceptional and very helpful and informative! Will obviously be going back for all my service needs!

Top notch service in all aspects and I drive from Melbourne because of this. Mr. Tayefeh is phenomenal in the service he provides. The drive from Melbourne is always worth it for service.

Mike Hertz always goes above and beyond, and he and his team exceed my expectations every single time. That's why I always drive an hour to get our three vehicles serviced with him and not anywhere else. I cannot be happier.

Awesome experience at this dealership. Ray Gatz was the best and easy to work with. He made negotiating via email and phone simple. This process was wonderful and we spent about 1.5 hour at the dealership! Highly recommend Ray. Thank you, I love my brand new 2017 GLC300!

It was a pleasant and smooth experience. Mr. Beg and Mr. Miller made sure it was quick and smooth transaction

Drake was very helpful. My visit was very satisfactory

2nd Benz bought from this dealership. Friendly attitude and great service throughout the entire transaction. Jame D. Is a great salesperson. They didn't sell me a vehicle, they sold me into a brand. Kudos!

Ray is the best salesman we have ever dealt with. He is honest, funny, and easy going. We have purchased two Mercedes with him over the past 3 months and tell all of our friends how great he is. We love this dealership! Also, Rafael in the service department is fantastic and easy to g eat ahold of. He always take care of us (only upgrades, no mechanical issues so far! Rafael is dependable and knows me on a first name basis after one visit.

Overall experience with advisor, Earl was great; however courtesy car did not have any fuel, had to stop immediately as fuel light was on.

Sam Beg is a pleasure to work with! We'll definitely work with him on our next purchase

They really explain what needs to be done and give enough information so I can make an educated decision and feel comfortable with. And everyone is just generally nice

great staff ,customer services unbelievable .my sales man Bud great guy and his manager Victor a great person super nice ,If you need a CPO use car go to orlando south mercedes benz

I am shopping with my daughter for a car for her. We met Glenn, extremely knowledgeable, very helpful and polite, no pressure, no games, no bullsh%#. No reason to go anywhere else. We are customers for life

Fabulous from start to finish - expertise, compassion, and honesty with Drake - my service advisor.

I-4 roadwork claimed a second tire. MB Maitland and service advisor Mike Hertz with customer service representative Maya came to the rescue! Service and Mike Hertz with a great product is an unbeatable combination.

Mike Shattuck is always very attentive and hands on. Takes good care of my car and keeps his word for promised job completion times. I am very happy with MB Orlando @ MAitland

Excellent customer service ! Best customer service in town. VIP service, polite and quick turn around.

I enjoyed having Aaron as a service manager taking car of my vehicle needs

The work on my car was provided quickly and professionally. Aaron is always dependable and responsive to my requests. Wish I had met him sooner.

Easy drop off and pick up, very friendly and helpful staff.

Excellent customer service! Mike Hurts was exceptional.

It was an excellent service as always, at the same time Mr. P. Carter gave to us a complete information about the E300 Class.

Great experience. Will keep coming back. Employees are a pleasure to work with.

I went in to look at a model that I saw online but once I saw it in person I realized it was not what I needed. I planned on leaving and buying the Acura MDX that I originally planned on purchasing. However, Glen understood my needs and showed me the perfect car for me and my family. Glen is such a sweet gentleman. He was very helpful . I sent him text messages on his day off and he still took his time to respond. I am very happy with the service I received. Thank you Glen!

Gary is very professional , nice facility feel very welcome

My experience was excellent Drake was awesome! And I would definitely recommend this dealership.

great place to buy a car; very professional; salesperson Edmond was exceptionally responsive and easy to deal with.

We have now purchased two vehicles here. We drive over an hour and past other Mercedes dealerships for the amazing customer service that we receive here. They are focused 100% on providing the best experience possible. Ray is great!

Always have an Awesome experience at the Mercedes-benz of Orlando.. Mr.James Harrell always clean up my car nicely....He is such a Blessing to this place...keep up the great work over there James.

Glenn and Philip in sales were great to deal with--knowledgable and no pressure. From test drives of several vehicles on more than one day, to purchase and financing, the process was easy and I was treated with respect. Promptly replied to my email questions. Much better experience at this dealer than South Orlando dealer. First experience with service dept (to apply permaplate coating to vehicle) was very smooth. I am way meticulous about my vehicles and assure you they are the same.

My airbag malfunctioned, in my defective Mercedes-Benz vehicle, while it erratically deployed with tremendous force from my steering wheel into my face and injured me within a fraction of a second. The most frightening aspect about it is that it happened when I was not involved in any kind of auto accident at all! As you may imagine, I was very distraught and confused immediately following. As disastrous as that day was for me, I gave Mercedes-Benz the benefit of the doubt and I did not blame them for that horrendous event, at the time. That isn't my complaint. Because of what Mercedes-Benz of Orlando and Mercedes-Benz USA didn't do in response of what happened with my defective car, this is why I'm posting my complaint. There are potentially more very dangerous Mercedes-Benz vehicles with the same airbag deployment defect still on the road today because this multi-billion dollar manufacturer has knowingly allowed a possibly extremely dangerous vehicle to go back on our public roads. Mercedes-Benz USA initially investigated my car that I dropped off at MB of Orlando but quickly stopped searching for the component that triggered my airbag malfunction that could have violently killed me and many others on the road. Luckily, for the coffers of Mercedes-Benz and for the safety of nearby drivers, I was not driving on the highway at top speeds the moment the defective airbag unpredictably inflated at full power, leaving me with no time to react. Upon the completion of the investigation of my car, MB USA could not identify the component or element that initially caused the erratic deployment of my car's airbag. While many other auto manufacturers have identified a critical safety issue with a component that caused similar airbag malfunctions located outside of the complete airbag system/SRS of their respective vehicles, I was told by MB USA that continuing the investigation on my car would be too costly. Even after I have provided MB USA with supporting news articles, MB of Orlando sternly requested that I pick up my car without finding the cause of my dangerous airbag malfunction. How is my car safe for anyone to drive on our public roads if the triggering component that caused my airbag to deploy abruptly may still be in my car as is the case for numerous other vehicles with Takata airbags? Instead of a much more reliable solution, Mercedes-Benz replaced my airbag without knowing if the dangerous component was nullified. Metaphorically, by the MB of Orlando mechanics packing an airbag back into my steering wheel, they reloaded a giant unpredictable gun with a shiny new bullet that has a constantly revolving cylinder that is playing Russian Roulette with my face each passing moment that I'm in the passenger seat. They are hoping that history won't repeat itself. In a way they are rolling the dice with my life, my passengers' lives, and the lives of those around me when I'm driving by innocent drivers and unaware vulnerable pedestrians. Figuratively, this defective gun can go off at any moment without warning. Additionally if & when that gun does shoot me in the head, I could easily lose control of my car and jet off on a destructive path in virtually any direction at dangerous speeds risking the lives of anyone nearby. This is sadly a very possible scenario. This is why I towed my car back home and refused to drive it. Just think how many other MB vehicles may have the same defective component that could still be in my car. Mercedes-Benz didn't offer a replacement car, refund, or even hint at the possibility of a safety recall. Instead, they left me with a burden which may be extremely unsafe to drive. Yesterday the Customer Care Director, Ed Taylor, was in a meeting and I was told to wait for him in the lobby. 20 minutes later I went back to ask why I wasn't called yet and he left the dealership for the day. On top of everything else, there are big streaks of what appears to be dirt, grease or oil on the inside of my driver's door. This is how my car was given back to me yesterday. Really classy MB of Orlando

My airbag malfunctioned, in my defective Mercedes-Benz vehicle, while it erratically deployed with tremendous force from my steering wheel into my face and injured me within a fraction of a second. The most frightening aspect about it is that it happened when I was not involved in any kind of auto accident at all! As you may imagine, I was very distraught and confused immediately following. As disastrous as that day was for me, I gave Mercedes-Benz the benefit of the doubt and I did not blame them for that horrendous event, at the time. That isn't my complaint. Because of what Mercedes-Benz of Orlando and Mercedes-Benz USA didn't do in response of what happened with my defective car, this is why I'm posting my complaint. There are potentially more very dangerous Mercedes-Benz vehicles with the same airbag deployment defect still on the road today because this multi-billion dollar manufacturer has knowingly allowed a possibly extremely dangerous vehicle to go back on our public roads. Mercedes-Benz USA initially investigated my car that I dropped off at MB of Orlando but quickly stopped searching for the component that triggered my airbag malfunction that could have violently killed me and many others on the road. Luckily, for the coffers of Mercedes-Benz and for the safety of nearby drivers, I was not driving on the highway at top speeds the moment the defective airbag unpredictably inflated at full power, leaving me with no time to react. Upon the completion of the investigation of my car, MB USA could not identify the component or element that initially caused the erratic deployment of my car's airbag. While many other auto manufacturers have identified a critical safety issue with a component that caused similar airbag malfunctions located outside of the complete airbag system/SRS of their respective vehicles, I was told by MB USA that continuing the investigation on my car would be too costly. Even after I have provided MB USA with supporting news articles, MB of Orlando sternly requested that I pick up my car without finding the cause of my dangerous airbag malfunction. How is my car safe for anyone to drive on our public roads if the triggering component that caused my airbag to deploy abruptly may still be in my car as is the case for numerous other vehicles with Takata airbags? Instead of a much more reliable solution, Mercedes-Benz replaced my airbag without knowing if the dangerous component was nullified. Metaphorically, by the MB of Orlando mechanics packing an airbag back into my steering wheel, they reloaded a giant unpredictable gun with a shiny new bullet that has a constantly revolving cylinder that is playing Russian Roulette with my face each passing moment that I'm in the passenger seat. They are hoping that history won't repeat itself. In a way they are rolling the dice with my life, my passengers' lives, and the lives of those around me when I'm driving by innocent drivers and unaware vulnerable pedestrians. Figuratively, this defective gun can go off at any moment without warning. Additionally if & when that gun does shoot me in the head, I could easily lose control of my car and jet off on a destructive path in virtually any direction at dangerous speeds risking the lives of anyone nearby. This is sadly a very possible scenario. This is why I towed my car back home and refused to drive it. Just think how many other MB vehicles may have the same defective component that could still be in my car. Mercedes-Benz didn't offer a replacement car, refund, or even hint at the possibility of a safety recall. Instead, they left me with a burden which may be extremely unsafe to drive. Yesterday the Customer Care Director, Ed Taylor, was in a meeting and I was told to wait for him in the lobby. 20 minutes later I went back to ask why I wasn't called yet and he left the dealership for the day. On top of everything else, there are big streaks of what appears to be dirt, grease or oil on the inside of my driver's door. This is how my car was given back to me yesterday. Really classy MB of Orlando

The wait was a little long, but the service was great!

Thanks to James and Jeff for a great service and going above and beyond to meet my needs and expectations

I went in to have my aux battery changed. No problems and the work was done on time.

Drake helped me and got me on my way as soon as possible.

I was very satisfied with my services. Mike was very helpful and took good care of me.

Service advisor Drake came to me at 6:45 am while I was waiting for them to open up the door as ask me how can I help you with your car 🚗 ! Outstanding service from Drake" 15 minutes before opening

Our salesman Glenn Volence was a pleasure to deal with. His knowledge of the automobile we purchased was amazing. His opinions were helpful and if we are to purchase another car in the future, Glenn would certainly be the salesman we would go to.

I was very happy. Drake Grable help and he was great.

Good and nice service, employees are very helpful, I will recommend it

After leaving the shop with the estimate drove back home purchased 2 front tires which was needed. My wife takes the car drives around town. A few hours later she sends my daughter in the house to tell me the car is hard to stop and its hard to steer. Ok. I'm thinking it's the battery which i knew she needed. Went to pepboys , purchase a battery. Slap it in the car. Started it up. Red battery light comes on the dashboard. I'm thinking let it reset itself. NOPE. Smell burning rubber. Pop the hood. The serpentine belt popped. Abd wrapped itself around the fan. GOOD CATCH MB. HOW DID YOU NOT CATCH THAT? Now gotta spend my Easter putting a belt on the car. YALL ROCK

I want to thank Michael Tayefeh, Service Manager, for the excellent service he was able to accomplish on my wife's new CLA250. She heard a slight rattle that was diagnosed as a detailed problem in the engine. It was repaired with great care & the car is running 100% now. She had loaner cars during the whole time her car was in the shop. Very very thankful for the super care you provided.

Met Ivan Bravo on Saturday and I must say, this was the simplest purchase of a car I have ever done. It took longer just picking out the right car. If you want to purchase a Mercedes, go and see Ivan Bravo. The whole team I met with were amazing! Thank you for making my experience world class!

Thanks to Drake Grable my experience getting my car serviced was fantastic. I usually dread it. From the start, he was professional, courteous and friendly. He treated us like family. I particularly was appreciative of his explanations of needed procedures. Usually, service writers think because you are female, there is no use for explanations. He reviewed everything to be done and answered all questions. It feels like I have a new family member at Mercedes. Drake was terrific -- a very nice person, indeed! Many thanks.

First trip into this dealer for service, greeted promptly, lounge area is very comfortable and well appointed. Service writer was pleasant and knowledgeable. A true Mercedes Benz experience!

Repairs not complete due to parts being ordered. Everyone was very helpful and knowledgeable. Transaction went smoothly. Would definitely purchase from this dealership again recommend to my friends.

I want to start by saying that Mike Hertz is a great service advisor and he finds and gets all the information that's needed to make an accurate assessment of the problem and resolves it in a timely manner. My only complain is that this is the 4th time I be been in the dealer for service in the past 6 month. This last time for my service A1 I made an appointment 3 weeks prior and told the secretary that I will be needing a loaner. Still I didn't get a Mercedes Benz loaner and had to wait in the room for the valet to get back and have a car ready for me. At least I was given a clean, small SUV. The first two time when I picked up the loaner in at the dealer I was given a Toyota Corolla, where it was very dirty in the inside. When I requested to see if they had a different car, I was told that was the only one available. The second time I got the Corolla, I asked to change it, and was given a 4 door sedan at least and cleaner. Not that I demand a Mercedes loaner every time, but when I make a reservation 3 weeks in advance and I am bringing a E 550 convertible for service, it is expected to at least get a Mercedes loaner in return.

Very good, I have AAA take the car to them because they thought they have the tire, but they do not have it and so they gave me a car loan while ordering the tire. I am very grateful that they loan me a car because it took 4 days to get the tire.

I have to say that just when I thought good customer service was dead, Rafael Pena restored my faith that good costumer relations are possible. He went above and beyond for me and I have been a loyal Mercedes for many years, and because of people like him, I'll remain so. Thank you for caring! P.S. The only thing I'm disappointed with is that the replacement key for my car is going to cost over $500. I accepted higher cost of maintenance for these cars, but that is outrageous. Adam Collins

Appointment started on time and took minimal times. Staff professional and informative.

Thanks to Michael Tayefeh I was extremely satisfied with my service at Mercedes Benz. After numerous complications Micheal has seem to made up for anything and has made me found a reason to come back again and again to Mercedes I really appreciate everything and if someone deserves to be give a reward it is certainly above all MICHAEL TAYEFEH !!!!!

Aaron Beerbower has always greater and treated me with respect and fast efficient service. Always follows up about service experience and what they can do to be better.

Purchased 2017 Smart Cabrio from Charlotte at Mercedes Benz Maitland. Second Smart car purchase with her as we previously purchased 2012. Very professional, easy to deal with. Great buying experience. Very nice dealership with quality folks.

Very pleased and happy with the customer service! THANK YOU Mr. Robert Owens for all the help in getting my new vehicle and making it fast and easy! THANK YOU!!!

Mr Grable has always done a great job for me and my wife , he come from the business of service and that's what he always helps me and my wife with ....

My last service here was handled by my service advisor Drake. I am 100% completely satisfied with the service, and Drake was very friendly and prompt to get my car fixed. This was not the first time: everytime I visit here the service has been phenomenal. Thank you for the outstanding service and keep up the good work.

The experience was flawless! Jose & his team made it a great experience purchasing from them! I would highly recommend!��

Kesa was extremely helpful and absolutely wonderful to work with. Highly recommend everyone to go to her for your car buying needs, I got exactly what I wanted. Kesa even went out of her way to make my mom happy. Doesn't get much better than that!

My service advisor, Mike Shattuck is awesome. He always follows up and delivers my vehicle back on a timely basis as promised. He answers all questions honestly and makes recommendations for future services that will be needed.

Service was awesome, got my car in on short notice and found all the problems. Repairs made and next day I picked it up and drives like New again. All the people were very helpful and courteous. Very busy place but I never felt like I was being rushed.

Awesome Company !

I had a great experience as always. I appreciate my service associate Drake as well as the shop Forman for trying to assist me and rectifying the problem with my vehicle.

Price and quality of the sales staff is excellent! Drove from Jacksonville to Orlando to purchase the car. First service call was a little shaky...Service advisor wasn't there and they didn't have a courtesy car as promised. They did rent me a Dodge Charger for the day (Unfortunately not a Mercedes) and the work completed on our car was excellent. I contacted the Sales Person, Ray, on his cell phone and he made sure everything was right by the end of the visit. That's the only reason they received an Overall rating of 5 stars. Ray saved the day!

The sales person Robert Owens was the best part of the sale , the rest of the dealership people not so helpful. We were expecting more from a Mercedes Benz dealership. But it is understandable the are part of Autonation mass dealer group.

We just purchased a new car at this dealership and the experience was outstanding , our salesman Raymond Gatz was very helpfull and cordial , this place is nice and clean and the whole process did not take too long.

The sales person Robert was excepcional, very responsive to us. Front office soft, very soft.

Mercedes Benz Orlando/Maitland is the BEST dealership! I've been to a few others in Central Florida and no one beats their prices and customer service! Gary "Bud" Weinhold and Jeff in finance were fantastic to work with. Bud was great, answered all of my questions, and has followed up to make sure all is well with my new vehicle. I LOVE my GLE and o would recommend Bud to anyone looking for a new Mercedes!

I went for a service A, my service advisor was Michael Tayefeh when my car came back from service the water was dripping down from windshield washer reservoir, I called my service advisor it took him 20 minutes to come see me, I asked why is the reservoir leaking water it was not leaking before his remarks were Don't give me that exactly in these words, I asked what do you mean by don't give me that, he said it was leaking from before , I said show me the marks where my car was sitting and tell me if you see any wet spots, he then said i will call you Monday to get this resolved , the car went in for service on 1/31/2017 and still yet I have not received any phone calls. The service advisor was very unprofessional, I will not take my car back for service at this location.

I just had my second service done! I am so glad i purchased the pre-paid maintenance plan ! What a savings compared to the pricing of each scheduled maintenance ! Completely worry free !

Extremely costumer service wao very nice people I feel like I was in my house..... Thanks so much

Exceptional service department, Mike Hertz is truly a professional who always has you and your vehicles' best interest in mind! He goes above and beyond to help you! Ask for him during your next service visitation. You won't be disappointed!

Excellent customer service. Beyond 100% customer satisfaction. Thank you Frank Whitton for assisting me, you were superb.

Nice place. Knowledgeable sale person and they had what I wanted. Good treats in the waiting lounge.

Great buying experience. Our salesman, Robert Owen, was super to work with and I feel we got the best deal possible.

Sam was better than great! All my future cars will be purchased through MB of Orlando!!

Service team was friendly and efficient. Gave me a rental Mercedes at no charge for 3 days. Had to special order rear spoiler and customize paint to match car. Very satisfied with the service and repair work.

We purchased our Mercedes GLK 350 at this location. When taking my car in for scheduled maintenance the process is always prompt and my loaner is always ready to go. I am kept in the loop with updates while my car is being serviced-and they truly take their time to make sure any issues or concerns with my vehicle have been taken care of prior to me picking up. I've had two specific service advisors that have gone above and beyond when I have brought my car in for maintenance. Rafael and Earl.. (these gentleman have helped me on two seperate occasions and were truly amazing). Attention to the detail and follow up.

Rafael Pena was my service advisor. He took care of our needs like family. I have never met him but he took the time to answer all my questions and I had a bunch. He called me after hours and treated my wife and I like king and queen. Can't say enough about the service on our S550. When I picked it up on Sat it looked like a million bucks. Thank you so much. You have gained a new customer for sure.

I had a great saleperson! He was kind and very helpful

had an excellent experience working with Edmond Grigoryan took very good care of me answered all my questions and was quick to do everything

Been a Benz owner since 2002 with various models and have always been satisfied with service and sales from this dealership.

Service Rep and Shop foreman were great. They booth took extra time and was concerned for my repair needs.

Took like 2 1/2 hours to change the oil and they give me a list of everything that is wrong with my Mercedes.... funny thing is I just had service done by the same company.... you kinda like bit yourself if the butt because you should have fixed it before.... second, $170 for an oil change? That's idiotic.... 3rd they were suppose to vacuum my car and wash it. They vacuumed the front driver and passenger seat but not the back seats or foot space.... when I got my car back it looked like a 6 grade class who's raising money had washed it.... how come the cars in the showroom are clean and spotless but mine has streaks all over it.... I would have rather them not touch my car..... the staff is friendly and the place was clean.... I think this is a place who takes advantage of regular people who don't know any better because the diagnostic personnel can say that anything could be wrong with vehicle and make the owners pay big bucks for fixes they do not need..... but $170 for an oil change is outrageous. Nobody rich or poor should be paying that much. I will not be taking my vehicles back there and I own 5 Mercedes production cars.... 5 cars you will not be doing business with.......

Joel was phenomenal, we were able to get the car with our desired features