Everything went smoothly and I am very pleased with the courtesy, assistance and professionalism the purchase of my new Mercedes was handled.

Good customer service. I liked that

Claudia was great sales person, very knowledgeable with the products. Good listener and try to go the extra miles for her customer. Very detailed oriented and explains from A-Z nothing hidden. Answers all the questions and made the process very easy by high customer service skills.

Mike did an excellent job as always. Quick service and loaner are a high priority when choosing a dealer.

Amazing costumer service! I can’t explain how many times I have left completely satisfied and with every single one of my questions or my car services fulfilled. Thank you guys so much!

I would like to acknowledge the professionalism of advisor Drake, Maitland FL dealership. I personally needed to feel a confidence, that I was making the best decision on the correct tire purchase and alignment service with professionals that would provide an excellent job for my dollar. Drake was able to put my mind at ease, by saying the things I needed to hear. Especially during this world health crisis, and already unprecedented time. I was able to leave my car in Drake's knowing he had my back, and delivered the quality of Service and cost I expected.

Excellent service from beginning to end! Glenn, Edmond and the entire staff at Mercedes Benz were helpful, informative and patient throughout the entire process. We felt as if our needs and desires were a priority and felt both men treated us in an honest manner.

Service on my auto was schedule B. Car runs great. No problems to report.

Great service from these guys and they were fast too. Ivan was very helpful.

Excellent service.

I had my car 1st year maintenace service at Mercedens Benz dealer in Maitland. I want to thanks the Assistant Service Manager Mr. Rafael Pena, for taking care of my appointment in a timely and professional manner. Thank you and continue providing excellent customer service.

Drake is my service adviser. Very knowledgeable. He always provides outstanding customer care. He is the epitome of Mercedes Benz service.

Highly recommend - extremely professional - great service dept - Drake is the best

I always look forward seeing my service adviser Drake and having my car serviced at Mercedes Benz of Orlando. He is the epitome of Mercedes Benz service customer care. He is the real deal.

As always, Mike Shattuck and the service team did an excellent job with handling my prepaid B1 Maintenance with a loaner provided. Thanks so much for the care and the professionalism rendered.

Excellent service for the 16 years I?ve been going! I whole-heartedly trust my service advisor!

Mercedes Benz of Orlando-Maitland is a phenomenal place to purchase a car! Glenn was fantastic in helping me find my perfect Mercedes. He was patient and willing to explain all my options. The whole experience overall was wonderful! I will definitely be back in the future! Thanks again to Glenn and Mercedes of Orlando-Maitland.

My Service advisor Ivan Borbon, was excellent, took care of my car and the service appointment. I will be doing all my service appointments with Mercedes of Orlando. What a nice experience.

I have come to be spoiled by the overall service performed on my vehicle, as well as the knowledge and attention given to my concerns by my service tech Mike Shattuck. Mike's attention to my needs is extraordinary and he has become my go-to guy consistently for the past eight years. He is a special guy and performs his customer care duties in an exemplary manner.

Just had wonderful service and care for my car at Maitland/Mercedes. All went like clockwork thanks to my awesome service advisor, Drake. Thanks Mercedes!

always great customer service. Drake is a great service advisor.

If you are looking to buy a car, ask for Will Karmy.

70,000 miles service and service plan was expired.

I recently had an amazing experience as always with service of my car at this dealership because of Mike Hertz. He always ensures top notch service and goes above and beyond with his work ethic to make the service experience very positive for MB customers!

Long term customer. Great attention for sales & service over many years

Made switch from South Orlando and I was amazed with Customer service and Derek my advisor was absolutely great .

Easy to set up the appointment. They explained what the car needed and how much time it would take to complete the job. The work was completed in the amount they said.

Changed from South Orlando and it was amazing. Derek my advisor he was absolutely great and professional. I didn't see this lavel of professionalism for long time . I did my service not only saved money I really saved big time difference so I will go back there .

This dealership lost my business today. As (bad) luck would have it, I was driving my E350 Coupe and had an unfortunate run-in with a pot hole which caused significant damage to one of my tires. I had enough air in the tire to safely drive to MB of Orlando to have them assess and potentially repair the damage. My car being 8 years old, I elected to inquire about alternate options for tire replacement in lieu of the $380/each tires that I currently have. I asked the service advisor, who I will not name, and was informed that there are absolutely no other options than to replace with the same make and model tire. Knowing that I could get a more competitive price at a tire shop, and finding it hard to believe that Mercedes Benz only offers a single brand and model of tire, I requested that a technician put my spare on, a $40 fee that I agreed to. My service advisor inspected my spare tire, which clearly had never been used, and stated that he was not comfortable placing it on my car as there is a good chance that it would "blow up". To be honest, I thought he was joking. He told me that he was serious, therefor I called roadside assistance to replace my tire as it sat in the service area of the dealership. The gentleman that I dealt with was rude, uncooperative to the point of arrogance. I have had work done at this dealership before, I am an avid Mercedes Benz owner and am more than understanding if this is in fact a policy that cannot be waivered upon. A simple explanation would have had me on my way with a thanks and a hand shake, rather than the put-out, smug, uncooperative manner in which I was responded to with. If an employee of mine ever acted in this manner, I would free them to seek success elsewhere. Very disappointing.

Great Experience with Terrence Lee. He’s awesome to work with and so is Mike and Marcus in Service. They are always helpful and keep me informed about the status of my car.

Just purchased a used vehicle - the process was good. The service department is somewhat chaotic and disorganized, at times.

What does the Mercedes brand represent? Safety? Reliability? Excellence? Comfort? Customer Service? Not anymore. My brand new 2019 Mercedes c300 and MB USA have failed me in all of these areas. My car, which is barely six months old, stalled without any warning while I was on the interstate heading to work. I narrowly avoided several collisions while trying to pull over. I had the car towed to the dealership (MB of Orlando), and the car was returned to me the next day with assurance the issue was fixed. I asked to speak with the service director Ed Taylor, but he never called me, rather he only responded with brief and vague emails. I also requested to speak with Mr. Berryhill, the general manager, and he too was elusive. Ten days later, it stalled again on the interstate on a Sunday evening. This time, my pregnant wife was with me, and needless to say the experience caused her a great deal of distress. We had the car brought to MB of South Orlando, as it was the closest dealership to where the car stalled. I was told by this dealership to leave the car, and they'll have it looked at in the morning. I asked them to please help me and my pregnant wife find a ride home, perhaps provide a shuttle, or loaner vehicle. They said there is nothing they can do, and that we need to find our own way home. They returned the vehicle two days later, saying its working fine now after replacing a computer chip. I decided to call MB USA customer service the next day, and explained my disappointment to the representative. I was assured somebody would call me within 24 hours from corporate. 24 hours came and went, and no call from corporate. Finally, about 36 hours later I was able to get a hold of Jena from corporate. Jena listened attentively to my grievances, and was sympathetic to my situation. She said she'll get back to me after gathering more information about the vehicle, and speaking with the dealerships. To her credit, she did follow up with me. However, she said the vehicle has been serviced per contractual and warranty agreements, and that there is nothing else MB USA is required to do for the customer. I'm extremely disappointed by the level of customer service from MB USA, and the MB dealerships mentioned. I'm even more disappointed that my vehicle is not safe or reliable, having broken down twice in two weeks. Mercedes Benz, is this your new standard?

What does the Mercedes brand represent? Safety? Reliability? Excellence? Comfort? Customer Service? Not anymore. My brand new 2019 Mercedes c300 and MB USA have failed me in all of these areas. My car, which is barely six months old, stalled without any warning while I was on the interstate heading to work. I narrowly avoided several collisions while trying to pull over. I had the car towed to the dealership (MB of Orlando), and the car was returned to me the next day with assurance the issue was fixed. I asked to speak with the service director Ed Taylor, but he never called me, rather he only responded with brief and vague emails. I also requested to speak with Mr. Berryhill, the general manager, and he too was elusive. Ten days later, it stalled again on the interstate on a Sunday evening. This time, my pregnant wife was with me, and needless to say the experience caused her a great deal of distress. We had the car brought to MB of South Orlando, as it was the closest dealership to where the car stalled. I was told by this dealership to leave the car, and they'll have it looked at in the morning. I asked them to please help me and my pregnant wife find a ride home, perhaps provide a shuttle, or loaner vehicle. They said there is nothing they can do, and that we need to find our own way home. They returned the vehicle two days later, saying its working fine now after replacing a computer chip. I decided to call MB USA customer service the next day, and explained my disappointment to the representative. I was assured somebody would call me within 24 hours from corporate. 24 hours came and went, and no call from corporate. Finally, about 36 hours later I was able to get a hold of Jena from corporate. Jena listened attentively to my grievances, and was sympathetic to my situation. She said she'll get back to me after gathering more information about the vehicle, and speaking with the dealerships. To her credit, she did follow up with me. However, she said the vehicle has been serviced per contractual and warranty agreements, and that there is nothing else MB USA is required to do for the customer. I'm extremely disappointed by the level of customer service from MB USA, and the MB dealerships mentioned. I'm even more disappointed that my vehicle is not safe or reliable, having broken down twice in two weeks. Mercedes Benz, is this your new standard?

What does the Mercedes brand represent? Safety? Reliability? Excellence? Comfort? Customer Service? Not anymore. My brand new 2019 Mercedes c300 and MB USA have failed me in all of these areas. My car, which is barely six months old, stalled without any warning while I was on the interstate heading to work. I narrowly avoided several collisions while trying to pull over. I had the car towed to the dealership (MB of Orlando), and the car was returned to me the next day with assurance the issue was fixed. I asked to speak with the service director Ed Taylor, but he never called me, rather he only responded with brief and vague emails. I also requested to speak with Mr. Berryhill, the general manager, and he too was elusive. Ten days later, it stalled again on the interstate on a Sunday evening. This time, my pregnant wife was with me, and needless to say the experience caused her a great deal of distress. We had the car brought to MB of South Orlando, as it was the closest dealership to where the car stalled. I was told by this dealership to leave the car, and they'll have it looked at in the morning. I asked them to please help me and my pregnant wife find a ride home, perhaps provide a shuttle, or loaner vehicle. They said there is nothing they can do, and that we need to find our own way home. They returned the vehicle two days later, saying its working fine now after replacing a computer chip. I decided to call MB USA customer service the next day, and explained my disappointment to the representative. I was assured somebody would call me within 24 hours from corporate. 24 hours came and went, and no call from corporate. Finally, about 36 hours later I was able to get a hold of Jena from corporate. Jena listened attentively to my grievances, and was sympathetic to my situation. She said she'll get back to me after gathering more information about the vehicle, and speaking with the dealerships. To her credit, she did follow up with me. However, she said the vehicle has been serviced per contractual and warranty agreements, and that there is nothing else MB USA is required to do for the customer. I'm extremely disappointed by the level of customer service from MB USA, and the MB dealerships mentioned. I'm even more disappointed that my vehicle is not safe or reliable, having broken down twice in two weeks. Mercedes Benz, is this your new standard?

Ivan did a great job servicing my vehicle. Every time I bring my car in for service I am made to feel my time is valuable. Such a since clean dealership and everyone is very helpful!

My wife and I recently purchased a used vehicle from this location and could not have been happier with the experience that we had with Gary (Bud) Weinhold. If you're looking to purchase either a new or used vehicle from here, we recommend that you ask for Bud. He was helpful every step of the way and gave us plenty of respectful space throughout the process.

Always great service. Thank you Mike Shadduck for providing awesome customer service (as always).

I met Drake on my last service he was very helpful then and he was the same when I came in on February 24, 20.

Mercedes Benz of Orlando Maitland is best. I have been dealing with this dealership for over 10 years and refuse to go anywhere else. Mike Shattuck is the absolute best Service Advisor out there.

Alberto Vidal is one of the best Service Writers. His excellent attention to the customers needs and detail in service is second to none. He leads in his industry and understands concerns and addresses them with distinction. As Mercedes-Benz state...The Best or Nothing. Continue the excellence in the industry my friend. Thank you to all responsible at Mercedes-Benz of Orlando. Leaders not followers.

It's okay, their cars drive nice when they do, until they don't. Not great service from this dealership on maintenance, and our C class breaks a lot.

They did a great job...they always do. I have both of my vehicles serviced here.

This was an exceptional service experience. Mike Shattuck, our service advisor, went above and beyond to get our concern diagnosed and repair completed.

I had a very specific automobile in mind, namely a white 2016/2017 C300 sedan. I made contact with Mr. Charlie Littman and over a period of several months he kept in contact and eventually located my dream car. He was extremely professional in his interactions with me and I never once felt as though I was being "pushed" to purchase a vehicle. Also, Charlie was extremely detailed in explaining to me the operation of the accessories as well as providing information about the process of purchasing and transferring title, insurance etc. I must mention Edmund who did a superior job in transferring title and assisting me with the signing all of the myriad paperwork necessary to complete the purchase. I have dealt with two other Mercedes-Benz dealers in the past and I must say that this experience was over and above both other locations

The service department at Mercedes in Maitland Fl is such an incredible team! They are always flexible with scheduling and Drake the Assistant Service Manager has been fabulous to work with! He doesn’t over sell products and services and has always gone above and beyond! This is a wonderful team! Thank you Drake!

All treated me with great respect and caring Mr shattuck was extremely helpful and always looking out for my best interest He made sure my car was evalated extensively and had all repairs expertly complete I can't thank him and your company enough thank you all so much

During the buying process Brian had limited knowledge of our auto we were scheduled to come test drive and purchase. We were scheduled to be in and had to wait for tags for our test drive and they had to take gas to another test drive with our tags down the street? He knew we were coming in with young children. Even during negotiations Brian mentioned my husband not being a man of his word. Highly in appropriate! After we made this purchase, yes we purchased they have made some mistake they can fix, I know from experience. However, instead of asking for our help have gone immediately to very nasty threatening text messages and phone calls, directly from the sales associate, Brian.

Pleasant as always Location is convenient. Very convenient to schedule service online.

Autonation in Maitland was quick and efficient. Drake was very helpful and friendly.

Excellent. Very easy process and waiting for me. Was out when told.

Update: I received a phone call from my advisor and it seems there was a problem with communication. I’m picking up my car today. My car has been in this location for over a month, actually it’s been like 48 days. Have not heard status about my vehicle... NOT ONE CALL, NOT ONE EMAIL. I called to find out about my car since no one communicates anything to me, spoke with my advisor and he said my car was ready... lol so if my car was ready why wasn’t I given a call to come pick it up?! Ok.. as I was on my way to pick it up, I asked to find out what has been done to my car since I dropped it off and my advisor said that the repair estimate should have been done but he said I should have been emailed about the estimate directly from the appraiser. I told my advisor Rafael that I never received anything just like I never received any phone calls regarding my car being ready. So I called the manager and he confirmed it was still missing the repair estimate. When i called the service manager, he blamed everything on my advisor Rafael and I relayed to the manager that overall I’m unhappy with communication and how long things were taking. He promised he would personally take care of the situation. How do you guys keep my car this long and not get everything that it came in for done?! The service manager said he would call me to let me know when I could pick up my car and he still hasn’t called me. My husband called the manager four days ago and left a voicemail and guess what? NO CALL BACK! So Rafael and the manager both are horrible when it comes to communication. I guess I’ll just stay with the loaner vehicle until they call me to pick up my car. And I hope EVERYTHING IT WENT IN FOR GOT TAKEN CARE OF!! Also when I do get my car back, I will definitely seek a different Mercedes to bring my car to, this location is terrible. I guarantee someone will contact me soon now that my detailed negative review is up and my previous 5 star rating changed from 5 stars to 1 star.

Zero stars. I have a deal for free service at any AutoNation. I should have known with the 30+ cars lined up, parked in the service area 3 lanes deep. I waited almost 3 HOURS for an oil change (with an appointment)! They claim there is only so many bays for non-Mercedes vehicles so that is what caused the delay. Whaaaa? It had taken a half an hour just for them to wash my car but I was tired of waiting. So I told them not to wash my car. They yanked it out of the car wash with soap still dripping on it! Not going there again. Neither should you.

Zero stars. I have a deal for free service at any AutoNation. I should have known with the 30+ cars lined up, parked in the service area 3 lanes deep. I waited almost 3 HOURS for an oil change (with an appointment)! They claim there is only so many bays for non-Mercedes vehicles so that is what caused the delay. Whaaaa? It had taken a half an hour just for them to wash my car but I was tired of waiting. So I told them not to wash my car. They yanked it out of the car wash with soap still dripping on it! Not going there again. Neither should you.

This was a non pressure sales experience that was quick and easy.

Don't go there! I have a deal for free service at any AutoNation. I should have known with the 30 cars lined up, parked in the service area 3 lanes deep. I waited almost 3 HOURS for an oil change (with an appointment)! They claim there is only so many bays for non-Mercedes vehicles so that is what caused the delay. Whaaaa? It had taken a half an hour just for them to wash my car but I was tired of waiting. So I told them not to wash my car. They yanked it out of the car wash with soap still dripping on it! Not going there again. Neither should you.

Drake was very polite and responsive to all my questions. He took great care of me and my car.

Whenever I need work done on my vehicle, I ALWAYS make sure to see Drake Grable at Mercedes Benz of Orlando. Drake consistently goes above & beyond to ensure that each visit to the shop is a positive experience. Drake recently assisted me with a recurring issue my car was having. He was on top of everything from the get-go. The moment my vehicle was towed in to the dealership, he immediately called to confirm that my car had arrived. He kept me informed throughout every step of the process, arranged my loaner vehicle, & just made sure that I had a good all-around experience while my car was being repaired. I had my vehicle back in no time, fully repaired, and ready to hit the road again! Thanks again Drake!

They should not be in business

I highly recommend Ray at Mercedes in Maitland. He was low pressure and when I purchased my new vehicle he took the time and went through all the options with me.

Best customer service experience was working with alberto my service advisor

Excellent and speedy service!

Great service in a timely matter. Staff and service representatives were outstanding

Customer service ended once purchase was complete! I reached out via website to inquire about a new 2019 gle. I received a call back from Claudia in response to my inquiry. At first, she seemed very nice and willing to help. Due to personal reasons, Claudia had connected me with James, in any event she was unavailable. James customer service was great, as he did multiple searches to help me find a car I my range. Eventually, it was his ground work that helped me find a 2020 glc. During my search, i decided to look for 2020s because some were close in price with 2019s, but these cars were not my first choice but better for my price range. I believe both were in a rush to close the deal before the new year. But customer service should not end when the purchase is complete. Especially for me, I purchased a car that was used prior as a loaner car which resulted to it having nics of paint that needed to be touched up, also, I had left documents in my trade in, Claudia was of no assistance after the deal was complete. Calls were not returned, ultimately leading us back to James or me handling issues myself. Also, now seeing that the new glb are out, this is a car more to my liking and in my price range, customer service is not about just telling people what they want to hear in the moment, it's about making the customer happy about their purchase. I'm pretty sure both sellers knew about this new car that would be released, in my price range and a better fit for my needs that were expressed but it was never mentioned. Also, I wanted a red car but the glc is more burgundy. Being a pro benz owner, I was under the impression of my car being red like a c300 that I've had before. This is not to slander anyone, just to give a heads up to people to remember that these reps only have their best interests at heart, not yours, so do what's best for self!

I haven’t bought a car from a dealership in 28 years. My previous experiences were painful and the people I was forced to deal with did not have my satisfaction at the forefront of the sale so we bought used cars from a friend. This experience was very different. Ray Gatz was amazing. He did everything he could to make our purchase go smoothly and he went above and beyond to ensure our pleasure with the vehicle. He did not fit the mold of what people describe as a typical “car salesman”, he was thoughtful, kind, knowledgeable, and funny! I did not feel for one minute like he was talking down to us as though we were insignificant, uninformed shoppers. Great job and you will be highly recommended.

Mr. Marcus in service ... he is the best experience and customer care, he have a great information about all Merceds cars and he is great person so we have 2 cars we always bring to him because also we trust what he do, we highly recommend him to all of you guys how love there Merceds,,, Thank you Mr. Marcus for all your help.

This service location is one of the best. Professional team, fast service with a smile, affordable costs. Drake - our family go to service agent is an amazing person and takes time to talk to his clients and understand the needs. Me and my wife's car comes out spot clean, and serviced with a lot of care. We have never felt talked into costly repairs unnecessarily. Thank you Drake for your commitment to MB Orlando and customers.

Everything was fixed and they kept me updated on status

The service department is outstanding. Very nice and professional. Service was quick. It was great that I was able to have a ride to work and leave my vehicle for service. The perk of my car being washed was also great.

PLEASE READ! This was the best service I have received since owning my CLA-250. So i asked around and I was told that this Mercedes-Benz in Maitland is different and They truly were!!!!!! I was so surprised with the care, the attention given, the knowledge, etc. I am so happy that i chose to come here. It is an 1.5 hours away from my home however is 100% worth it. I am so happy with the services and the honesty of my service representative Marcus Diaz( He is the best). I will be returning here for all my other car services and when I decided to upgrade my car. *****I have been to the Orlando Mercedes-Benz by the Millenia Mall ( DO NOT GO) and they had me NEVER wanting to go to another Mercedes-benz dealership/ services department in Orlando. They damaged my car and did not get the right parts and never made it right. The manager there Charles is the worst!!!! I lost a lot of money and time at the other dealership (By the mall)

Great Customer Service. Thanks to Mike Hertz!

Great Service, Great Service Rep, Great place. Overall great experience they assisted me with any questions I had and give me honest answers. My car was clean and well handled. No issues and the representative was amazing !

Amazing service! I'd give it six stars if I could. I'm a long-time customer and especially within the past several years the service has been very good, but this time it was remarkable. I brought in my trusty CLS on short notice to repair an oil leak which had just occurred, plus a few other minor adjustments and a premature B service as long as it was there. When I arrived at 7:30 a.m. Service Advisor Drake Grable hopped right on it, had me shuttled to my office, called before 9 to advise of the (thankfully minor) cause of the oil leak and obtain authorization for the repair, called again around 1 to report the car was done, and immediately sent a driver to bring me back to the dealership, where Drake had delayed his lunch break to check me out. I was back in the office before 2. Can't possibly get any better than that, especially for an immediately-needed unscheduled repair.

Purchased my new car from Mercedes Benz of Orlando and it was a great experience especially for a girl who didn't want to have to buy a new car. Drove my last car to 150,000 + miles and the transmission went but I didn't have a car payment so the idea of having to have one well didn't make me happy. Bob Kopperud, Raul, and Edmond made it a very pleasant experience for me. Thanks guys!. I would highly recommend this dealership and these gentlemen.

I have had my car taken care of through the Manufacturer and Autonation warranty twice now at this location. Thanks to people like Mike Shattuck, I have never been disappointed. Mike is polite, to the point and an absolute superstar when it comes to customer service. Because of how he has helped me, I felt comfortable recommending this dealership to my brother for when he was looking for a car! Thank you Mike and your team for all that you do.

Purchased my new car from Mercedes Benz of Orlando and it was a great experience especially for a girl who didn't want to have to buy a new car. Drove my last car to 150,000 miles and the transmission went but I didn't have a car payment so the idea of having to have one well didn't make me happy. Bob Kopperud, Raul, and Edmond made it a very pleasant experience for me. Thanks guys!. I would highly recommend this dealership and these gentlemen.

Buyer beware smoke and mirrors around every corner.

Outstanding service. Drake is the one to see at MB - Winter Park

These guys were awesome!! Very accommodating. I will buy from them again!

Great staff and support on repair/service work! Michael was excellent.

Mike is an excellent service coordinator. He follows up with useful details and ongoing information

Mike S. took care of my problem quickly.

Mercedes-Benz of Orlando goes that extra mile to find and fix problems that come up. They went so far as to actually order a part from Germany to complete my problem. Mike Shattuck, my service advisor was friendly and experienced and got the job done.

Relaxed environment friendly staff.

I did A service to my car and everything was done very professionally and fast

First time there. Seems to be a fair dealership.

The service is great! Very knowledgeable staff, efficient and friendly too.

Highly Professional with attention to the customer experience. These folks set the standard!

ABSOLUTELY PHENOMENAL!!! I am at a loss for words of how wonderful the buying experience was at this dealership. Annas "Ganni" and his partner, R.J. Gatz in sales were both exceptional. I sincerely appreciate their knowledge, kindness, empathy and professionalism. It truly was a "next level experience" in my book as far as car shopping goes. Everything from browsing the lot to the finance office (and every part in the middle) was handled with tact and grace. Right before I came to MB Orlando, I had an atrocious experience at Lexus of Winter Park and was in a sour mood to continue car shopping. Ganni, R.J. and all the great folks at this dealer totally turned my mood around. I truly hope that I would be afforded the pleasure of working with Ganni again the next time I'm ready to buy a car. My hats are off to MB Orlando. Keep up the good work! You guys 100% know how to TREAT PEOPLE THE RIGHT WAY!!! For the record: I have also left Lexus of Winter Park a Google review for anybody wanting to know how NOT to treat a customer shopping for luxury car. Update 01/22/20: I recently had my car in for a 4-wheel alignment after hitting an unavoidable pothole. My service adviser, Michael Tayefeh, was excellent. Much like the sales staff, Michel was knowledgeable, courteous, and handled everything promptly. The shop also tuned up a few other small engine items as a courtesy, which I sincerely appreciated. My out of pocket cost was very reasonable for the alignment as well. So, I offer many continued thanks to Mercedes of Orlando for a job well done. This is a wonderfully managed dealer as it relates to all aspects of customer service. I highly recommend this location over the other local Mercedes dealers if you are looking to buy a Mercedes or need your car serviced. Keep up the great work!

As always ,, this location will never disappoint you. Michael Shattuck Meets all our expectations and beyond. Very helpful and professional. A

Dealership is very friendly because of very competent employees (e g Adviser) like Mr. Grable.

I agreed to purchase, signed the agreement in 30 minutes. It took an additional 3 1/2 hours for the Finance Person to do the 5 Minites of paperwork. It was a cash purchase, not complicated at all.

Thorough service, took a little longer then I would have liked. I forgot to mention that my advisor Michael S was knowledgeable and kept me up to date. Thank you.

Excellent service, recommend this dealership for any service. I did not purchase my car there but will for my next.

Outstanding service and care. I have been using this dealer's service department for over seven years (two vehicles) and will keep going back. Their Service Dept. is really a Super Fine S E R V I C E DEPARTMENT.

My service rep., Mike Hertz was great. I have nothing but high praise for him. However, when it came time to get my car, "Armondo" dropped the ball. First, he could not find my keys. The key rack was overfilled and mine were finally located in a heap at the bottom of the box. He handed them to another valet guy but then called him back and told him to first move another customers car to the back parking lot. I asked, "Why did you give him another task to complete before getting my car?" and he said, it would not take that long. This second guy was clueless. After 15 minutes I walked over to the side lot to see if I could just get my car and leave. I asked Armondo 3 times to have one of the 3 other valets help find my car and he said, "He'll find it." The valet returned to tell Armond he could not locate my car. Armondo sent him off to another area but the valet stopped to chat with another person. I was watching this moron chatting and yelled out, "Hey, please get my car!" After 20 minutes I went back inside and asked Mike Hertz to intervene. I reminded Mike that my time was valuable and Armondo acted like a disinterested idiot. I heard Armondo say to Mike that my car was in the back, "with the older models." Apparently, newer cars are brought around to the front, directly outside the service area and "older models" are hidden in a back lot, out of sight. This is how they structure their service model. One more issue: when I dropped the car off, the wait for a courtesy driver was at least 2 hrs. per Mike Hertz, so I paid for a ride with Uber. When my car was ready to be picked up, I was told the driver went to Inverness, Fl with a client. I had to wait 5 hrs. before the driver ("David") appeared. I asked David if they were short-staffed and he told me it took him 2 hrs. each way to drive to and from Inverness. Ever since Auto Nation purchased this Mercedes franchise the quality of service has plummeted.

great, professions service!

My service rep., Mike Hertz was great. I have nothing but high praise for him. However, when it came time to get my car, "Armondo" dropped the ball. First, he could not find my keys. The key rack was overfilled and mine were finally located in a heap at the bottom of the box. He handed them to another valet guy but then called him back and told him to first move another customers car to the back parking lot. I asked, "Why did you give him another task to complete before getting my car?" and he said, it would not take that long. This second guy was clueless. After 15 minutes I walked over to the side lot to see if I could just get my car and leave. I asked Armondo 3 times to have one of the 3 other valets help find my car and he said, "He'll find it." The valet returned to tell Armond he could not locate my car. Armondo sent him off to another area but the valet stopped to chat with another person. I was watching this moron chatting and yelled out, "Hey, please get my car!" After 20 minutes I went back inside and asked Mike Hertz to intervene. I reminded Mike that my time was valuable and Armondo acted like a disinterested idiot. I heard Armondo say to Mike that my car was in the back, "with the older models." Apparently , newer cars are brought around to the front, directly outside the service area and "older models" are hidden in a back lot, out of sight. This is how they structure their service model. One more issue: when I dropped the car off, the wait for a courtesy driver was at least 2 hrs. per Mike Hertz, so I paid for a ride with Uber. When my car was ready to be picked up, I was told the driver went to Inverness, Fl with a client. I had to wait 5 hrs. before the driver ("David") appeared. I asked David if they were short-staffed and he told me it took him 2 hrs. each way to drive to and from Inverness. Ever since Auto Nation purchased this Mercedes franchise the quality of service has plummeted.

I had a problem with my car 5 months ago with my breaks and for 5 month no one know what is the problem they are let me go back and forth over 5 months and say we fix and it's still was a problem. After that they are let me change the brakes for 1000$ and they are say we fix it it's was the breaks I let him do it and after 2 days agian noises and I speand the money for no reason. After 2 weeks they are find the problem and fix it finally after 5 month. But the big problem is they are lost my wheel lock and the manager says we didn't know where is that and no one want to take the responsibility.

Marcus was very thorough and knowledgeable.

I always get great customer service from service department advisor Marcus Diaz at Maitland MB.

Drake is a great customer advisor. He is honest and answers my questions clear. Thank Drake for making me feel easy. I trust you

The salesperson (Angelina) and the Dealership (Mercedes-Benz of Orlando) both were knowledgeable and a pleasure to work with. The quickest sale in and out of dealership ever. Maybe 45min - 1 hour. I purchased over the phone and Angelina took plenty of pictures and sent them to me. I showed up, test drove, signed and left. GREAT JOB!!!!

This is my 7th car i have purchased from Mercedes of Maitland Florida. It has always been a good experience

The customer service at this dealership is awful. Recently, I brought my car in for a 7AM Friday morning appointment. I called at noon for an update and the advisor promised me a call back. The advisor never called me back. When I called the advisor back at 6:00pm for an update, I was told that the advisor had left for the day at 5:00pm (w/o calling me back) and the car had not been touched and that they would leave a message for the advisor to call me on Monday On another occasion, I had a $900 repair done to my Mercedes at this dealership. The repair was done improperly and they damaged two other components in the process. It is so tough to deal with this dealership that I have decided to live with the damage they caused rather than visiting this dealership again. This service department does not value you as a Mercedes owner. Have your car serviced elsewhere, please!

Outstanding location and advisor ( Mike Hertz) is the "best" in terms of explaining everything in detail about your car. Extremely professional and patient. Thanks, Tim Rogers

Always a wonderful experience. Everyone is friendly, courteous and accommodating. Ivan in the service department is amazing!!!!

Great vehicle service and fantastic service rep Ivan Borbon; very proficient, professional and courteous. Great addition to the MB of Orlando team. Our normal rep for years now is Mike Hertz and he is awesome but was very busy as always because he is just so very good. Ivan stepped in and took care of us and couldn’t have been better. Thank you MB Orlando for having such a great team throughout.

Just went in to see what selections of used Mercedes they had. The service was really nice..I wish I would have caught the guys name. When i'm in the market, I will definitely be checking with them again.

I just had my car in for service and Marcus did a great job. I dropped my car off and it was finished before I got off work. The gave me a ride back to work and they picked me up from my office when the car was ready. This is such a great help when my husband travels it makes life much easier. Marcus always does a great job.

Did annual service. Prompt response upon my arrival at the appointment time. Wait time for service to be completed was as expected. Explanation of service performed was detailed. Marcus was my service rep.

Over the last 20 years, I have always been very happy with service and the service advisors I have had. Currently very happy with Albergo.

Sales representative was excellent and profession. His name was Phil Carter

Awesome service, team was friendly and prompt. Thanks to my service advisor Ivan!

First visit to the MB of Orlando at Maitland and first impression was great. The service was clearly explained and timeline was realistic as most maintenance in a dealer goes. Kudos to my service adviser Ivan Borbon. The customer lounge was better than those I had in NYC. Lol! Happy to be here.

This dealership has been excellent to work with so far! I scored a great deal on a lovely c300 and thanks to Ivan, things were very easy. I highly recommend checking this place out if you're in the market for a new vehicle.

Never once did I feel like a number and never once was I intimidated by the process. The professional treatment and "bottom line deal" I received was the absolute best car buying experience I have every had, and I did not realize how affordable luxury could be. Whether a family or a single, it is paramount that you visit with Frank & Bob Berryhill (the GM) before making your car buying decision.

They could have told me rats had destroyed my engine but instead said it was minimal damage and the repair bill was far less than I expected. Very honest!

One of the most pleasant experiences in getting a car My sale guy Charlie was easy to work with and didn't pressure me. We be back again.

It was a pleasant experience. I arrived early and my advisor Alberto accommodated. We discussed my concerns and they took the car in while I waited. It came out cleaner than received and the issues were solved. Thanks Alberto.

This has been the most pleasant experience. The vehicle was exactly as ordered along with all the paperwork. Thank you.

Another wonderful experience with Marcus! Check in was quick and he communicated with me throughout the day. My vehicle was handled with care and clean and ready for pickup on time!

I met Marcus (Service Assistant) over a year ago. He is excellent at what he does and even more so as a person. He has helped me tremendously in many ways. Sometimes with all that happen in the world, you feel there's not any genuine people. Marcus changed my mind. I appreciate you and Autonation should have you train more of the people that work in your office area.

Great service

Our cells been re win over and above to make sure that our long distance sale happened in a very short period of time for our daughter's birthday.

Excellent experience. The staff were very courteous , knowledgeable, helpful and friendly. I wouldn’t go anywhere else.

I always say that the overall experience and how well you are treated at a dealership is what sets them apart from everyone else. These guys made sure I got the best deal possible. Everything was straightforward and up front. None of that back and forth, exhausting, haggle. Great, humble, people, willing to help however they can.

I call the dealer and spoke with Angelina Noeva to make sure she have what we looking for a 2020 GLC 300 4MATIC COUPE AMG LINE, what amazing experience, she is very professional, friendly; what a huge asset for Mercedes-Benz Orlando; we leave Orlando with this beautiful and dream car. Highly recommend Angelina Noeva to assist everyone who want a Mercedes-Benz.

Very kind and attentive sellers, had a great experience

Very kind and attentive sellers, had a great experience

We were searching for a CLA250 for our daughter for Christmas and met Angelina, who had just started in sales. She was most helpful in understanding our needs and did a marvelous job of preparing the vehicle with the appropriate Christmas bow ready for a Christmas morning surprise. Great job Angelina.

Great car, great service. No problems.

First time at this location servicing Gl450. Great experience very welcoming crew. Marcus went over details with me and even checked to see if their were recalls on my vehicle. Would definitely come back again for service. Merry Christmas. To you all.

Great place

Great Experience!! The process was as seamless as possible and the deal on our vehicle was awesome! I highly recommend this dealership and the internet sales department especially.

ONCE AGAIN WE HAVE PURCHASED ANOTHER MB FROM PHIL CARTER. HE IS ALWAYS PRECISE TO THE POINT AND GETS US WHAT WE NEED WITHOUT RESERVATIONS. IF YOU NEED A BENZ .... HE IS THE ONE TO BUY IT FROM. 12/24/2019 Having purchased many cars over the years we learn to expect the extra from Mercedes. Yet what s surprising is the additional attention Phil Carter has brought to the table. He is not only a closure of the least amount of stress one could wish for, but he brings years of vast experience of making the entire process as smooth as ordering a take away at Starbucks. He actually came to our office with all the paper work in order and color coded as to expedite the process. His worth is in the value that time was understood and the experience left nothing but positive reinforcement that Mercedes is known for. We came disappointed in the issues we had at BMW and after talking with Phil walked away knowing that what ever needs to be done will be done. We can choose any make but the value is not in the make as it is in the attention to detail in keeping a perspective on choosing a vehicle, having it closed upon and then having it service. We look forward to a long term relationship with Mercedes and we feel very confident that the quality will not only be in the car but in the staff that makes that car continue to be safe and secure for our family.

Excellent service department including Service Advisor Alberto and their automobile diagnostic technicians

I consider the Right Door Panel replacement of my 2016 GLE 350 with attitude! Love the original looked of it....meets needs for design and toting "stuff." Couldn't have had a better experience...was well taken care of during the whole process. Thank you to Mr. Marcus Diaz excellent customer service.

Beautiful cars

Mike very knowledgeable and helpful

Excellent and fast service. They made several follow up calls when the part was delayed on backup order

Again Mike and Maia outdone themselves, my wife and I feel lucky to have them as our service advisors and MB is lucky to have them as employees! Merry Christmas!

Drake, my advisor, is and always has been very attentive to my car issues. He takes good care of us when we are there, whether for regular maintenance or problems.The Sales and Service Departments are top notch, which is why we have purchased multiple care there. Keep up the good work!

Marcus my service rep has been outstanding to work with.". My car has been challenging for the mechanics to fix the squeaking Sound. I believe one more trip in for the of lower bushings and it might be fixed. It's been aggravating because I originally brought it in for this problem, and instead they changed every thing on rf.

Very friendly staff! I came in with a car I had just purchased and asked them to take a look at the service reminder, so they did and washed my car- in and out in like 15 min!!! I will definitely be back.

Very friendly and knowledgeable service from Drake, my SA. Slight mixup and delay getting vehicle. Had to wait longer than necessary but not a big problem

Always the best service and my service rep Marcus is outstanding.

Very painless experience. Everyone is so friendly and helpful. My Service Manager was Mike Shattuck and he was great. Would definitely recommend this location for M-B service!

General Manager is really invested and personal a good experience with them as a buyer and for service.

$2000 for brakes for 2015 GLA 250 What a highway robbery

I had an excellent experience at the Mercedes Dealership in Orlando. The staff was very helpful and the facility was clean and beautiful. Right before we left the salesman filled up the gas tank and had the tires shined and vehicle waxed. Thank you Charles!!!

I had an excellent experience at the Mercedes Dealership in Orlando. The staff was very helpful and the facility was clean and beautiful. Right before we left the salesman filled up the gas tank and had the tires shined and vehicle waxed. Thank you Charles!!!

Thanks!

This dealer is simply the best Mercedes Dealer in Central Florida! Please do yourself a favor and avoid other expensive dealers and avoid paying for their maketing image. Mercedes of Orlando will give you the best cusyomer service and in the service department, make sure you ask for Mike Hertz, he will keep your Mercedes running in good shape! I will buy another Mercedes at this dealer thanks to its service deparment and Mike's detailed and exepctional work! -Hector

Had an appointment with Drake, he made us feel very comfortable and like family! He didn?t try to sell us anything we didn?t need! Which I love! He is awesome!!

UNRESOLVED ISSUES!! STILL SITTING HERE WONDER WHAT TO DO WITH A CAR I JUST WASTED 30K ON. I could go on a long winded play by play of everything I have went through. I work constantly, all business hours literally, so half the time I can't even find time to call my own family..So this will make it easier. Let's just outline it. (Keep in mind my schedule and I actually live 2 1/2 hours from this dealer) MID AUGUST: Called Mercedes in Orlando because my wife bought her Mercedes SUV there so I figured I would try, being newer to Florida figured this would be our new dealership as we trade out mercedes every year or two. Found out it was owned by autonation and saw they had the S550 I wanted at thier Lexus dealer in Miami. NEXT: Was told they can just have it brought to Orlando to save an extra hour of drive time. With my work schedule... sure I put deposit down over the phone site unseen and agreed. (Took 4 days) NEGOTIATIONS: This particular car was on the high end of others similar to it as far as price. It was explained that thier price is thier price and I can respect that..And it was also pointed out that some of the reason it was was more pricey is the fact it had the upgraded BANG AND OLUFSEN sound system! (This comes in later) I trusted buying this car site unseen for 2 reasons, 1: Mercedes dealers are usually meticulous and 2: They had this fantastic (bull**) policy of a 5 day return or 90 day warranty as I believe it was explained GETTING THE CAR: This was almost fantastic, car was ready to go can't say enough nice things about Edgar, I believe in finance. Saw the car, the outside was beautiful didnt even test drive it ?????? Than doing the paperwork I saw that I was charged $250 to have the car brought to Orlando to save me an hour drive 4 days later which was never brought up until signing. But at this point paying 30k and driving 2 1/2 hours I wasnt going to argue, just thought it was slightly underhanded. PROBLEMS: The 3 hour drive home started to notice, the upgraded sound system that justifies the extra price is wrecked, just not working. I've heard better sound from a Prius! Several of the speakers are blown and the amp isn't working properly either (the best part of getting in a mercedes, after slaving your life away all day at work is to jam out and cruise home comfortably..well there goes that) Also the car was pulling to the right and I felt like it wasn't shifting properly, lack of power is the best way to put it. Having owned 3 of these in the past I know how they drive. There was no wiper fluid..RED FLAG! ADDRESSING THE ISSUE: I immediately sent the sales guy an email explaining I'm kind of freaking out which was not responded to right away, I barely had time off work to get the car and drive there in the first place, now alls that's going through my head is a 5 day return policy i may want to utilize and i dont have time to get there..thank God i have that 90 day warranty to back me up LMAO. CALLS: Next thing is I havnt heard anything about getting this addressed asap being on a timer and all..but I'm getting messages left and right (I CANT GET TO BECAUSE IM AT WORK) That i need to do some completion call with the lender (which I dont know if I even want to do because I'm not sure if this car is ok!!) comment dosnt give enough space and there's so much more to this : End result I SCHEDULED myself finally drove there waited 6 hours looked at it for 10 minutes because they are "busy" I was told the Brakes always squeal? they hear nothing with the sound ? (I'm not deaf) no shifting issue and just needed alignment.. NO! BANG AND OLUFSEN SOUND SYSTEM SHOT$ IT PULLED BECAUSE THE AIRRIDE IS LEAKING!!$$ THE BRAKES SQUEAL LIKE A BANSHEE! AND THE CATALYTIC CONVERTERS ARE RATTLING $$ EXPLAINS THE LOSS OF POWER! WHAT DO I DO? I WISH I COULD JUST CANCEL THIS WHOLE NIGHTMARE OR LEAVE THE CAR THERE! MAYBE CALL THE LENDER? SOMEONE HELP ME! I SHOULD HAVE STOOD MY GROUND AND EXCHANGED THE CAR B4 FINANCE call!

Mercedes Benz in Maitland has the very best customer service and service people in Central Florida. I've just met Ivan and am looking forward to having him help with any service needs.

The buying process was perfect.Ray Gatz was very professional and helpful from the beginning until we picked up the car.He was very accommodating and willing to negotiate the buying process and really tried to sell us the car that we want and even more.Overall it was the best deal we ever had from Mercedes Benz after buying the same brand since 2000.This was our 5 th Mercedes car.Great Job Ray!!!

Took my GL550 for some problems that ot had. I wasnt offered another car while they were fixing mine. Not everything that was wrong with it got fixed. My car had been ready for days but I was never called or notified about it. It took 2 weeks to fix 1 little thing out of 3 things that I wanted fixed but never got done.

Mike Shadett is the consummate professional. I've returned to the dealership as a customer over the past 25 years.

Love the attention and service provided by everyone here!!!

My service representative Alberto is the only reason I go to Mercedes Benz of Orlando. I live closer to Mercedes Benz of South Orlando but Alberto makes the drive worth it. No one is more attentative to a customers needs than Alberto. Whatever he tells you, you had better believe it's the truth. I own two Mercedes and Alberto makes sure to retain his customers. He is a credit to the dealership and the brand. I can't thank him enough.

Ivan is outstanding

Easiest car buying experience ever!

Had a wonderful experience. I would recommend MB-Orlando to all my friend Dentist.

UNRESOLVED ISSUES!! STILL SITTING HERE WONDER WHAT TO DO WITH A CAR I JUST WASTED 30K ON. I could go on a long winded play by play of everything I have went through. I work constantly, all business hours literally, so half the time I can't even find time to call my own family..So this will make it easier. Let's just outline it. (Keep in mind my schedule and I actually live 2 1/2 hours from this dealer) MID AUGUST: Called Mercedes in Orlando because my wife bought her Mercedes SUV there so I figured I would try, being newer to Florida figured this would be our new dealership as we trade out mercedes every year or two. Found out it was owned by autonation and saw they had the S550 I wanted at thier Lexus dealer in Miami. NEXT: Was told they can just have it brought to Orlando to save an extra hour of drive time. With my work schedule... sure I put deposit down over the phone site unseen and agreed. (Took 4 days) NEGOTIATIONS: This particular car was on the high end of others similar to it as far as price. It was explained that thier price is thier price and I can respect that..And it was also pointed out that some of the reason it was was more pricey is the fact it had the upgraded BANG AND OLUFSEN sound system! (This comes in later) I trusted buying this car site unseen for 2 reasons, 1: Mercedes dealers are usually meticulous and 2: They had this fantastic (bull**) policy of a 5 day return or 90 day warranty as I believe it was explained GETTING THE CAR: This was almost fantastic, car was ready to go can't say enough nice things about Edgar, I believe in finance. Saw the car, the outside was beautiful didnt even test drive it 🤦🏻‍♂️😂 Than doing the paperwork I saw that I was charged $250 to have the car brought to Orlando to save me an hour drive 4 days later which was never brought up until signing. But at this point paying 30k and driving 2 1/2 hours I wasnt going to argue, just thought it was slightly underhanded. PROBLEMS: The 3 hour drive home started to notice, the upgraded sound system that justifies the extra price is wrecked, just not working. I've heard better sound from a Prius! Several of the speakers are blown and the amp isn't working properly either (the best part of getting in a mercedes, after slaving your life away all day at work is to jam out and cruise home comfortably..well there goes that) Also the car was pulling to the right and I felt like it wasn't shifting properly, lack of power is the best way to put it. Having owned 3 of these in the past I know how they drive. There was no wiper fluid..RED FLAG! ADDRESSING THE ISSUE: I immediately sent the sales guy an email explaining I'm kind of freaking out which was not responded to right away, I barely had time off work to get the car and drive there in the first place, now alls that's going through my head is a 5 day return policy i may want to utilize and i dont have time to get there..thank God i have that 90 day warranty to back me up LMAO. CALLS: Next thing is I havnt heard anything about getting this addressed asap being on a timer and all..but I'm getting messages left and right (I CANT GET TO BECAUSE IM AT WORK) That i need to do some completion call with the lender (which I dont know if I even want to do because I'm not sure if this car is ok!!) Google comment dosnt give enough space and there's so much more to this : End result I SCHEDULED myself finally drove there waited 6 hours looked at it for 10 minutes because they are "busy" I was told the Brakes always squeal😂 they hear nothing with the sound 😂 (I'm not deaf) no shifting issue and just needed alignment.. NO! BANG AND OLUFSEN SOUND SYSTEM SHOT$ IT PULLED BECAUSE THE AIRRIDE IS LEAKING!!$$ THE BRAKES SQUEAL LIKE A BANSHEE! AND THE CATALYTIC CONVERTERS ARE RATTLING $$ EXPLAINS THE LOSS OF POWER! WHAT DO I DO? I WISH I COULD JUST CANCEL THIS WHOLE NIGHTMARE OR LEAVE THE CAR THERE! MAYBE CALL THE LENDER? IDK SOMEONE HELP ME! I SHOULD HAVE STOOD MY GROUND AND EXCHANGED THE CAR UNDER THE 5 DAY RULE INSTEAD OF BEING YELLED AT TO COMPLETE THE FINACE CALL! IM AT THE END OF MY ROPE

We have been a customer of MB Maitland-Orlando five years. The first 3 they were attentive & took good care of us & our vehicle. The past two years they have repeated “dropped the ball” and have been inattentive & rude. They kept our car 2 weeks longer than necessary “waiting in a part” the car did not need when they actually took the car apart. In that 2 weeks a rodent managed to do over $4,000.00 damage under the hood...that Staff denied was their liability. The last service, this month, they were again inattentive and the ONLY updates we received were when I called in. As a matter of fact, they denied we had an appointment for service that day! After the service was completed we needed to pre-purchase another 3 years service & the Service Writer PROMISED he would have Finance call us...we waited 2 weeks and called the Gen Mgr to tell him, again, his Staff was not calling us. The lack of communication and respect for other’s time is unacceptable. If it weren’t for MB requirement to have the car serviced by a Mercedes mechanic to maintain the warranty, we would go elsewhere.

Very professional Easy and pleasant experience

Periodic normal service provided by the dealer. Made an early morning appointment, took vehicle in night before and met with the assistant service manager . Car had no operating problems. Car was serviced as required, received a call when it was ready, car was washed and assistant service manager reviewed what was done . Very pleased with the process.

The sales department was prepared and ready to provide a quick delivery of the vehicle I was interested in.

Mike Shattuck, Service Manager was great! The maintenance of my vehicle was on time and very thorough . The car came back very clean and works great. Thanks again.... My tire had a nail in it and I brought it in right away. The attendant took my car into the garage and they repaired the tire, checked the other tires and washed the car. Great service !!!!!! I love service department.

I couldn’t have asked for a more enjoyable experience! Thank you Bob K, Frank “The Big Boss” and Jerry for getting me into the car of my dreams and making it such a pleasurable experience.. I’m so lucky to have such a great car and I feel like I made a few friends as well......Win Win 😀😎 I’ll recommend Mercedes-Benz of Orlando to any and all‼️ Thanks Again —- Susan T

Our service representative is Mike Hertz. He is a true professional, always very helpful and trust worthy. He is an asset to your company.

Drake is so good. He really takes care of me. Gary Grimed

Great service. Marcus In the service department is extremely dedicated and knowledgeable.

Our Mercedes AMG representative (Alberto) made all the difference in the positive experience

Excellent service, especially my service advisor Marcus. He is dedicated and extremely professional.

From the beginning to the end, Claudia was professional, knowledgeable and fabulous. Out of all the car transactions we have ever done, this experience was by far the most efficient, easiest and hassle free. Literally, it started with a phone call, Claudia searched for the Mercedes including ALL of the features I wanted (which was not easy) and by the end of the week I had purchased my new car! From the moment we walked into the dealership, the delivery and loan paperwork was so smooth - everyone went above and beyond and definitely was 5 star service :-). I highly recommend Mercedes Benz of Orlando!

Thanks for the efficient and competent customer service Mike and team. God bless you all

I like this dealership and the service department. They very helpful to my vehicles needs. I'm going to return to this dealership for all my vehicle services.

Mercedes-Benz of Orlando is fantastic! We have purchased several cars from them over the years and they never cease to amaze. Our car representative Phil always works hard to get us the vehicle that ask for and Victor in the finance department is always very accommodating. Mercedes Benz of Orlando is a special place and we will continue patronize them.

Michael T is always a consummate professional!!! He made sure I was completely taken care of. Thank you Mercedes of Orlando for your excellent service.

Everyone is always so helpful, especially Ivan. Because of his professionalism, I request him every time

I am impressed with how laid back this place is. I did not feel rushed or harassed by anyone. If anything I felt like I was relaxed and at ease. NO PRESSURE! is what I like. They delivered what they said they would and though there were a few hiccups not on there end, they worked through it giving me a new AMG coupe. I will most definitely spread the word about this place and will look forward to purchasing more vehicles from this dealership. BRAVO ZULU! UPDATE! As I stated before I would purchase another vehicle, and I did. Didn't even have the explain to the salesman what I wanted as he has an awesome memory. Went in looked over the truck and bam made the purchase. I am now officially a die hard Mercedes fan. Awesome job to my salesman Ivan Bravo is the best. Until next time have a great day.

Please double check your car before leaving the shop, they won't take any responsibility for any damage cause by any of their technicians once you leave their shop. It happened to my friend and they wont even return phone calls. Please beware.

Because of a friend of a friend, for the last several years we had leased many different models from another MB dealership fairly far away from our home. Our leases are about to expire, and due to changes at that dealership, they weren't as accommodating as in the past. We had done our homework and had a pretty good idea what models we are currently interested in. Despite living very close to another MB dealership, we decided to visit MB of Orlando in Maitland. As soon as we entered, the receptionist greeted us and asked how she could help. We were immediately introduced to Bob K. and explained our interest in leasing a new car. We quickly felt comfortable with Bob who didn't pressure us to look at any vehicles that didn't match our current needs, but went out of his way to show us and give us details for several that we preferred. When we had narrowed down our choices, he introduced us to Frank who fully explained the financial side of the deal. We agreed right then and there to a new lease. Bob was knowledgeable about the cars we looked at and so easy to work with, Frank was extremely informative and both were clearly interested in our business. We agreed to pick up our new car the following day and when we arrived, Bob introduced us to Edmond who handled all of the lease paperwork. Edmond was very organized and a pleasure to talk with. When we finished that part of the process, he brought us back to Bob who took us to our new car and within a short time we were on our way. This was such a wonderful, hassle-free experience and we highly recommend MB of Orlando in Maitland to anyone looking to get a safe, reliable, luxurious car at a fair price.

Super service. You are not left “alone” while you wait. All have superb customer service attitude that makes you feel appreciated.

Best Mercedes place to have your services done!

The staff and service rep first class! Got me out in a timely fashion with no issues . Dependable and reliable. Thank you

The people in the service drive were very helpful. Mike Hertz kept me informed step by step of the repairs and time frame. Always a great experience.

I wouldn't have left a review, if I hadn't recieved an email asking me to leave a review with the wrong customer name still listed, Stephanie. I was connected to this dealership through MB customer service, who told 2 different people my name, my vin etc. I showed up to my appointment, and was told I didn't have one. The whole experience at this dealership was a mess and to further show they do not have their acts together, they didn't fix my name. Will not be going back.

I would like to thank all there at the dealers for nothing regarding their utterly gross customer disservice at both Fort Lauderdale and Orlando Mercedes-Benz locations and tell you that the “show” two saleman/service managers put on is so sadly was watched as it unfolded in the past few days, I will just say that it made me laugh at AutoNation’s “mission statement”. For what I experienced with them, I am not only going to avoid coming back to those locations but I will plaster this message all over the different review sights so people out there are prepared for an experience like the one I had. Gents, Actors should be called out for bad acting; read on please; 1) I walked into MB of Ft. Lauderdale few days ago and purchased a vehicle in cash for $50K+, easiest used car sale they all probably made without the customer even test driving it. 2) Peter M. at the location promised me that their sister company in Orlando would take care of the coins stuck in the ashtray problem and that I can just take it there. I believed and I drove back to Orlando. 3) Michael H. at MB of Orlando saw me, the car and the jammed ashtray and couple other items I had discovered between buying the car in Fort Lauderdale and back in Orlando (still very minor compared to the large purchase I have made) and decided to price them at absurdly high rates without even considering what it would really take to actually fix them. Clearly, he didn’t care as the sale was made by someone else and he had no gain from it. 4) I then tried to put two people in touch so the promises made would be kept and the satisfactory customer service must really be the ultimate goal for both dealers to achieve. They did get together to talk and conveniently, they sent me an e-mail; One ridiculously high repair estimate by MB of Orlando and a counter rejection by MB of Fort Lauderdale which, unwritten words, simply told me that “sorry, we got your money and you are in Orlando. Peter will pretend no promises were made and Mike will make sure that no inter-company customer courtesy is extended.....so long sucker”. That’s how I feel like I have been told with the e-mail trail I was copied on and the phone calls from both sides. I moved on and done the following this weekend; Instead of $356.80 to replace the entire cupholder, I used tweezers to fish out $0.14 cents from underneath it, a dime and a four pennies. Time spent by me was 10 minutes. Instead of paying an absurdly high one hour labor rate of $155, I glued the letter “C” to its place. The cost to me, with your rate was $0.43 cents as it took me 10 seconds to do it. Shame on you to even price it between each other. You two companies have issues. License plate bracket WASN’T Broken; it had two back fasteners missing. Something that should have been taken care of in Fort Lauderdale as part of the dealer certification process but wasn’t done. Well, I fixed it at a cost of $2.08 and about 20 minutes. Shame on MB of Orlando to not even look at what was needed to fix it. It was nothing really but now, loss of a customer forever for my two MB vehicles in our household! On the touch up paint, I think I will just buy something matching and apply the paint myself. In short, issue is resolved for both dealers. No worries to you both. However, know this, you shouldn’t dispense words like “customer care” or “full customer satisfaction” without really meaning it. You guys messed it up for me. I hope customers after me don’t experience similar shameful ignorance from you both.

Great experience as always with Mercedes of Maitland! My service guy, Raphael was amazing. Very polite and took care of everything. Great job!

Edmond and Claudia provided the upmost best service on purchasing my dream car! Thank you guys for the best service and putting me in my dream car!! The best!

This was an excellent car buying experience. Iash Sultan is extremely knowledgeable and helpful with all of my questions. As a follow up, Mike Hertz was hands down the best Service Advisor there is. He went above and beyond with coordinating with my insurance company and glass company and made the whole repair of a minor car accident very seamless and easy.

Always an amazing service when i go to Mercedes of Maitland. Thank you Mike Shattuck for always taking care of my wife's Mercedes and my mercedes as well. You will have customers for life.

Mike Shattuck, my service guy, was on time and extremely personable. I had to get my car back early to pick up kids from school and despite the fact they were VERY busy that day, he had the car ready and even washed. It's the attention to detail and concern for the customer that keep me coming back!

Initially I, myself, had a very good first visit to Mercedes of Orlando. Sales staff was attentive and personable. I had previously visited the newer South Orlando facility 3 times - I was ignored all 3 times and left, unimpressed. It was refreshing to see that an unaccompanied senior female was properly addressed.

Very helpful sales staff

The last three times I have gotten my SL550 repaired there, it has been a nightmare. They fix things that are not broken or they fix things that never needed to be fixed, and the problem you brought the car in for remains. I have mentioned this to Mercedes and no relief.

(Translated by Google) Excellent service (Original) Atención excelente

Wish we had been notified about recall(s)

After visiting several auto dealerships in Orlando my wife and I went to the Mercedes dealership in Maitland. We are glad that the salesman who greeted us was Charlie Litman. He was extremely helpful and knowledgeable. We took the first car we liked for a test drive and fell in love with the silver E350. The process of trading our old Mercedes with the new one was very prompt and efficient. Charlie kept us updated constantly while we were waiting to take ownership of our 2020 car. We have no hesitation in recommending this dealership and especially Charlie for being so friendly and courteous and making our experience very pleasant. Nabil & Lois Basha

The staff is very friendly and accommodating and the waiting lounge is comfortable filled with snacks and beverages. Marcus, my service advisor is very friendly and thorough.

Great customer service at the service center, drop off, pickup and the service adviser.

Rafael is the BEST !!!!!!!!!!!!!

Friendly salespeople, no pressure on buying a vehicle. Works with individual schedule.

Excellent service from the moment I drove up until I left!! Staff were very helpful and courteous throughout my service visit.

Ivan our Service Representative was extremely helpful with the “headlight problem,” on our 2014 350E. The vehicle has 27k miles on it and has predominantly been garage kept. While the vehicle is certainly out of warranty, Ivan and his manager worked with us to dramatically reduce the service charges. We appreciate the goodwill and customer service Ivan and his manager provided. Highly recommend Mercedes Benz of Orlando.

I have purchased vehicles from this dealership for the past 20 years or so. They are reliable and courteous. Mike Hertz has been my service adviser for all that time and I would not have it any other way. Mike is always friendly and helpful. He is one of the main reasons I continue to do business with this dealership Sincerely, Michael Lombardi

I brought my car in for routine service and told them I was out of wiper fluid. They gave me a loaner car which was very convenient but when I came back in the morning as directed to pick up my car I had to wait an hour because they still hadn’t washed it ( I was called at 4 pm the day before and told it was ready). I tried to use my wipers 2 days later and it was empty although the paperwork indicated they had filled it. My spouse put fluid in this morning since it’s love bug season and I couldn’t go without wiper fluid, and nothing would come out. I took it back in and after 2 hours of waiting ( and finally asking why my car had been sitting there ready and no one told me) Mike told me there was sludge in the wiper fluid box because MB wiper fluid and another brand had mixed and made it sludgy. Clearly I had NO fluid in this morning and had to add it myself, so how could it mix with MB fluid? I’m very unimpressed with MB Orlando’s service. I left there wondering what else they failed to do but checked off completed during my service. I’ll never buy the service plan there again. I doubt they do half of what they say. And to blame ME for the box going bad?? My car has only ever been touched by the dealership and I bought it brand new from them.

Great service

Scheduling, drop-off, and communication while my car was being serviced was excellent. Michael T. is very personable and professional and always provides helpful suggestions.

I have been a customer for over 20 years. My advisor, Mike Hertz, went out of his way my last experience and made it extra special. I drive out of my way to go to this dealership because of the exemplary service. I have another Mercedes dealership closer to home/ work, but this dealership is the best

I wasnt expecting spending $2,000 on my first day of service for an oil change, but the guy who help me did the best he can😶

We bought our R-350 4MATIC new at MB of Orlando-Maitland and only have had it maintained there since. No one else touches that car! We've had Mike Shattuck as our Svc Advisor for years. He's a consummate professional who knows what customer service means. MB service ain't cheap, but you can trust them to do a fantastic job. This is truly the best car we've ever owned and that's due in large measure to the fact that we have it serviced by the best dealership we've ever done business with.

Great service as usual. Mike Hertz has been taking care of my service calls for twenty years and I couldn't ask for better. Thanks Mike.

After purchasing a new garage door, we couldn’t get the new remote to sync with my rearview mirror. A professional, knowledgeable young man was sent to my home the next day and solved the problem in 5 minutes. Fabulous Mercedes service!

Great experience with Robert Hartmann and Edmond Grigoryan. The right price for the right vehicle and a great sales service.

Mike Hertz assisted me in the repair of my vehicle. Mike was courteous and friendly. Mike had the vehicle repaired in a timely and professional manner.

My wife and I are very happy with our experience with Mercedes-Benz of Orlando. Ivan Bravo was exceptional - he helped us design and pick our new vehicle. He was very knowledgeable and helped us better understand the features. The service department here is also great, first class indeed. We switched from another dealership to Mercedes-Benz of Orlando since we've been treated very well so far. 9/21/19: Still excellent service provided by Mercedes-Benz of Orlando. My car was due for a major service - even though I lived quite far from the dealership, they were able to extend their pick-up service and provided me with a loaner. We were very pleased with this convenience (something that the South Orlando dealership gave me a hard time with - which is disappointing since I bought the car from them). I highly recommend Mercedes-Benz of Orlando. They certainly put their customers first.

Excellent service provided by Mercedes-Benz of Orlando. My car was due for a major service - even though I lived quite far from the dealership, they were able to extend their pick-up service and provided me with a loaner. We were very pleased with this convenience (something that the South Orlando dealership gave me a hard time with - which is disappointing since I bought the car from them). I highly recommend Mercedes-Benz of Orlando. They certainly put their customers first and they do excellent work to keep your vehicle in top shape.

Very nice people and great service. They were very friendly and patient, I would definitely recommend them.

Routine Maintenance Check & Tire Pressure

Excellent and quick Service.

The primary reason we have all service performed at this dealership is Mike Hertz. He is knowledgeable, professional and can be trusted to take care of my wife's Mercedes. He has been our service representative for 20 years or more.

Great Sales Experience Our car leasing experience for a new 2020 GLE 350 was exceptionally great. The professionalism and knowledge of our salesman (Ivan Bravo) was well above what we have seen in many dealerships that we had visited. The South Orlando M-B location is to be avoided at all costs, as it is full of arrogant and rude salesmen. M-B of Orlando in Maitland is a breath of fresh air and everyone greets you with a smile. Our salesman, Ivan, made himself available at every opportunity and really provided that personal touch. The Sales Manager Frank Carrasquillo was equally impressive and went out of his way to get us a great deal. What a wonderful experience. Thanks again.

Mike did a great job getting me in early and out! As always great service. Thank you!

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ I always receive excellent customer service!

Mike did a great job getting me in early and out! As always great service! Thank you!

Excellent service all the time!

Rafael and the team at MB service always are professional, timely, and courteous. Thank you!!

A courteous, knowledgeable, and attentive team ascertained that I was cognisant of all aspects of my auto purchase from a detailed explanation of the car's highlights, to equally providing me with an explanation of all warranties, maintenance schedules, and unique features of my new Mercedes. Financial details were confirmed and not overly complex. Foremost, a genuine concern for my comfort level with the vehicle purchase was both verbally expressed and overtly displayed by the guidance afforded me by the entire Mercedes Benz Team. This gesture affirmed that they "were working for me." All was orchestrated by my Sales Associate, Frank Whitten. Thank you, Frank.

The service writer kept me informed on the work on my vehicle and it was ready when he told me it would be ready. I am very pleased with the service.

I absolutely love the experience of visiting Mercedes Benz of Orlando. I always feel more than comfortable and well taken care of while I am there. Great Service!

Ivan was very courteous, professional and efficient. Thanks !

Great service and good experience for first time customer, good job keep going

The guy was really nice and he was very interested in we know everything about the car and the deal. He speaks Spanish and that was perfect for us.

My experience at Mercedes of Orlando was solid. There were a few issues we had to move past but the GM (Bob) was very accommodating and professional. My sales consultant Chas was excellent and delivered top notch service. And in the service department Marcus was incredible and professional! They lived up to the Mercedes name with their service(Chas, Bob and Marcus).

Went to this location for a battery replacement. I had already got a quote over the phone, so I thought it would be a very straight forward thing. Never could I have imagined how frustrating that would be. First, they took 30 minutes past my appointment time to have my assigned advisor come to the lobby and acknowledge me. Then, he proceeded to tell me the price for the service. This caught me by surprise because the price he gave me was one and a half the price I was given by phone. He then told me the price I got over the phone was wrong and that kind of errors are common. At this time, I was not a happy camper and requested to get in contact with the manager. So, the advisor left and came back stating that, they will honor the price given to me over the phone, because it was given to me by their service department as confirmed by the phone operator who came to say hello. The advisor then explained it would take about an hour and a half to complete the work and offered me to sit at their nice, comfortable and packed with snacks lounge. Two and a half hour later I was still waiting for my car. So, I went out to ask the service personnel about my car, when I saw how one of their techs was burning tires in the back parking lot in a customer's car. At first, I thought it was my car but, after walking there, I realized it was not. I told the sales manager about the incident and he would not do anything because in the end, it wasn't my car the one the tech was burning tires on. To top it all off, when I went to pay my bill. I was given a bill $50.00 more than the quote I received over phone. He explained it was due to two bogus fees. I was not going to fight over the additional fees but, I felt it was unfair and unprofessional of them to treat their customers this way.

I have a 2018 C class convertible and I absolutely love my car. Recently I took mine in for it's first 10,000 mile service at Mercedes-Benz Orlando and while the check-in and check-out was seamless, my service adviser was very professional and my service was completed in less than two hours while I was out running errands. I appreciate the professionalism and cleanliness of the dealership along with it's dedicated staff members.

I had a great experience at Mercedes of North orlando. The team was very professional, efficient and friendly .

I have been a Mercedes owner for a long time in several States. Dean is absolutely the best mechanic who ever serviced my car. Honest, thorough, and works to perfection to make sure the job is done right. He take care of your car likes if it was his own! Can’t ask for anything better than that! Thanks Dean

Great customer service!!!

Great service from Mike Shattuck...as always.

Very poor service from the back office. They just don't care. Frustrating experience to schedule appointments and get updates. Long wait times, rude and disorganized. However, the actual service technician (Mike S.) was both competent and pleasant. Thanks Mike!

Excellent service with the utmost professionalism. Marcus was my service advisor and took great care of my E350. Thank you.

Crowded so making an appointment with Ivan..the best. Love this location, great customer service

Amazing service. Rafael Pena has amazing customer service. He helped me with all of my issues and took his time trying to find the best solution. Would recommend this location over the south orlando location any day. There very attentive and always find the best way to get things done.

very good my service agent Mike Hertz is very good.

I brought my car in for service and airbag recall and told Mike my service guy what I need done. I drove home and none of the things I had asked for had been done!!! I called the dealership they said they would send so one right away. I waited for them for hours and no one showed up!

I had my 10k mile service at MB and I couldn't be happier with how it all went.The service adviser, Raphael, was thorough and had me all set up with a loaner vehicle upon dropping my car off for service. Picking up was also super easy and I was on my way 5 minutes after arriving. They worked around my schedule, provided me with a complimentary car wash and vacuum, and I couldn't be more pleased with the customer care that was provided. I will definitely return to this location for my future service needs.

Mike Shattuck went out of his way to help me with a minor issue as I was traveling through Orlando. He was efficient, communicative, and took the time to personally deliver the car to me. I'd highly recommend.

Mike and the rest of the service team did a wonderful job, as usual. Thank you!!!

Great service department. My service representative kept me informed of the progress on my maintenance and other potential problems that needed to be addressed to keep my vehicle in great shape.

I was looking for a a Benz 2017 E class for a few months. I meet Gani (Gannaoui, Anass). One Sunday by chance at the Winter Park dealership, He was very professional and gave me his card. I texted him my info and he kept in touch with me sending me information on cars as he found them. Several weeks past and he sent me a text with a picture of a car that just came in as a return lease and I immediately reserve the car. I visited the dealership after work and drove away a few hrs later with the car of my dreams! The car had lower mileage than the previous cars we were looking at and a better price, Thank you again for all your help and time, Awesome sales person! This was my 4th purchase from Mercedes Benz Orlando, Winter Park!

Great experience, excellent. My reason for coming back several times. I could have chosen 3 out oc the 3 dealership I had gone to, buy you stayed within my price range and did not try to force me to exceed it. Big selling point, you gave me my options and when I asked you to stay within ny budget on monthly payments, you did. No pressure, another big selling point. And the biggest of all, talkinf ti the finance guy was not scary as I expected. He was nice, not pressuring as I thought. And the cost were exactly as he told me it would be. There were no hidden fees or cost. I just knew there would be. To my surprise, there was no reason to be skeptical and I was at first, scared. Yet, this was the best experience ever. Gave me a whole new look on car sales. But, this was this particular Mercedes dealership I speak of under Auto Nation. I never knew this was possible, to go in, and everything would be as told. I trusted the staff and my sales person. Honesty was most important and I found it there. There is only one thing I think was false or an accurate, the reason I was given to why the vehicle I purchased was not certified. To many different reasons tell me they either didn't know or was nor sure. But I do believed the reason given was not accurate.

A very helpful and patient salesman. An extremely nice GM.

No clue about the dealership, but decent venue for events.

You have the car for 3 days, via Auto Nation Collegian, to put in two hydronic cylinders, and wasn’t finished by Friday, July 26. You determined that it needed a switch to complete the work. As always you are always trying to up sale repair that aren’t needed. You were told to return the car to Auto Nation, think that it would be returned as it was received. The car was returned with the entire trunk dissembled. Three days to install two cylinders, and can put the car back the way they got is unbelievable. That is why I will never take my car to your dealership. It’s all about money, not what’s the customer needs repaired. I will NEVER refer anyone to you!

I’ve bought and had service performed here. Sales offers a no pressure experience. The lounge used to offer soda but only coffee and water now. It has comfortable seating and plenty of room, but just doesn’t give the Mercedes class when compared to the BMW Lounge experience. The staff spend a lot of time going in and out of the lounge for snacks and drinks. The service drive is always packed with cars - making it impossible to get through at times. Too many cars are left in the lanes along the sides. Service advisors are very respectful, patient, helpful, personable, and show pride in their jobs. Can’t say enough good things about my advisor (Michael T).

Mike S in service department is always knowledgeable and very helpful!!! Prompt and honest service! Glenn V in sales is a honest and attentive salesman !I would definitely recommend Mercedes Benz of Orlando!

We recently purchased a vehicle from Mercedes-Benz of Orlando and are quite happy with it. The sales person who helped us, Ray, was very professional and caring.

We bought a GLS 450 e we are very happy. Mrs.Claudia Grazioli is a excellent professional. WE RECOMMEND!! Mercedes Maitland WE RECOMMEND!

Exceptional customer service! From the sales side and the service side, they were very understanding and easy to communicate with. Best experience!

Easy, professional. It?s really nice not to have high pressure sales tactics added to my service experience. Thanks

Guys a MB of Orlando were great... Special thanks to Bud, Bob and Frank for setting up a great deal for us.

Ray and Gary .. one word Awesome!! Great customer service and professionalism. Thank you so much for all that you do. I really appreciate you. Charity

I love taking my car there the people there are very friendly and fast and they are knowledgeable about their cars and they offer variety of snacks and drinks.

My husband and I were in the Dealership about a week ago and purchased a C300 Mercedes that we absolutely love! Our Salesperson, Annas was superb in making our buying experience one of the best that we have ever had. He was remarkably professional in making us feel comfortable and relaxed as he told us some about himself as well as taking interest in who we were. His expertise and knowledge was evident as he went over the contract and features of the car, confidently answering all of our questions that we presented to him. After we were turned over to Edmond, the Finance manager, the same friendliness and professionalism was displayed as he made it happen for us to get our car. As we finished up and turned the key to our new car we felt very happy that we chose your Mercedes Dealership! Thanks again to all who were involved. Any opportunity that we have to recommend your Dealership, you can be be assured that we will send them your way.!!

On July 11th, I took my 2018 CLA250 into Mercedes so that they can check out my tire pressure as all my tires were in the red for about a month. Within that month, I had put air in the tires and the tire pressure did NOT move. I thought it could’ve been a sensor issue so I tried to make an appointment earlier in the month but to no avail. The representative who answered the phone said I didn’t need an appointment for that. Needless to say, they gave me back my car after putting air in the tires and not bringing my attention to any possible issues with any of the tires. On July 13th, I encountered a flat tire. This has inconvenienced me as I now had to get a tow, get a rental, and order a tire and have it shipped to the store to get installed. Run flats are not easily available. It’s July 21st, and I encountered ANOTHER flat tire. That’s 2 in one week. I’m now 2 hours away from my residence stuck in the middle of nowhere, had to get a tow, and wait hours for a tire to be delivered to a nearby shop, then get the tire put on PLUS miss work yet again! I believe Mercedes could have communicated better about possible precautions to take before handing over my keys to me! I’m super disappointed in the way this was handled.

Claudia was my sales rep- she was a gem to work with! And Ronnie in parts (I needed a consult on roof racks) was superb! Honestly, everyone at this dealership that I came into contact with went above and beyond for me, and not in that typical car salesman sort of way. I have purchased a lot of cars from a lot of different dealerships, and never have I had such a breeze of an experience. Also, let’s not forget the caliber of car... Mercedes Benz vehicles are like diamonds- they’re reliable, known for their luxury, and sparkle like a star! I doubt I’ll ever purchase anything else!

I would like to give a great big thank you to Mr. Gannaoui. The salesperson that we were supposed to meet with was not there. He saw that we needed help and stepped up to the plate with superior expertise and actually kept us in the dealership, because we were leaving. He made us feel comfortable and relaxed and immediately took away the negative feelings we were having. He told us all about the car we were interested in and gave it to us to test drive with the statement here's your car. When there were some issues with the financing he promised he was going to make sure that we got our car, and he did. Now you may say that's a good salesperson, but I was buying this car for the most important person in my life, my wife. So what he did was allowed me to remind my wife how important she is to me. Thank you Mercedes Benz of Orlando for having the best salesman and person there to take care of us.

Very nice people and my salesman Brian A was great and made the purchase super easy.

A very good experience and my service advisor was very thorough and polite.

The buying experience of my new Mercedes was a pleasant and surprisingly painless. The sales lady who took care of me, Claudia Grazioli, was knowledgeable, courteous, and very patient. She went over several different models trying to fit into my price range and went over all the features. After the purchase she spent a lot of time with me to make sure I was satisfied. I highly recommend this dealership. I ended up purchasing an A220 W4 and couldn't be happier.

Marcus always takes care of me. He is always professional and courteous and does his best to find a solution for whatever issue I have with my car. I strongly recommend Marcus at the Maitland location.

Everyone was very personable and supportive.

Everyone very personable and supportive.

Michael T in the service department took great care of me. I blew two tires and busted a rim after catching the edge of the road on 07/03. Had the car towed that night and Mike was on the phone with me first thing on 07/05 after the holiday. They worked to get the car done ASAP, he offered to drive me in to the shop so I could get my car if I wasn't able to get a ride to the dealer. Thanks, Mike!

Great people and they bend over backwards to help.

My husband took his smart Car in for service and also for a very obnoxious noise in the engine bay. They keep the car for five days and told me it’s the turbo and then all of a sudden was told there was nothing wrong. The car averages now 30 mpgs which it’s supposed to be between 38 and 45. 38 being that it is poorly driven. The oil also vanished and I was told that this was normal. Carmax and Mercedes agreed that this car has no issue when it does. I have already payed 539.00 to this dealership and have to pay another 1700 dollars to return the lemon that was sold to me. This dealership does not know what they are doing and only care if you have a 100000 dollar Mercedes they will treat you with no respect.

This dealership knows how to spoil their customers. I have to give a shout-out to Marcus. He is always so polite and friendly and I can count on getting great customer service from him. Thank you!!

Rafeal does a great job. Because of him I will consider buying Mercedes in the future.

Had a great experience purchasing my Mercedes from Robert Hartmann and I definitely recommend him for your next purchase. Same goes for Michael Tayefeh who was excellent with service and gave me a great overview of the different buttons and features.

Thank you to Mike Shattuck for an excellent service experience

Great service and really nice people!

Mercedes Benz in Maitland bought my car through Autonation and it was the easier than I ever thought it would be. Within an hour my car was inspected, purchased, paper work all signed and a check given to me. The staff was incredibly helpful and kind and the dealership had a very relaxing atmosphere. I highly recommend them to anyone looking to sell their car or purchase a new one!

Drake always does a great job for our family and all of our cars ...

Have to take my car back for the third time for the same problem

Excellent customer support from service department!

Mercedes Benz has the best cars, and for the attention they provide and take care of their customers, three days ago I changed my car and I am very happy for everything, IVAN BRAVO is an excellent service adviser. Thank you 😊

Marcus, as always, was great and got me in and out without issues. I really like the Maitland MB folks and appreciate how they take care of me and my vehicle. Great job MB team.

Top quality 5 ⭐️ customer service!

They were very easy to deal with no hassles very fast Ray our salesman was awesome

Michael T. Is my service advisor and he is excellent. He explains every aspect of the service and makes sure that my car is in great condition.

Drake was very courteous and made me feel right at home. Service was prompt and and repairs completed were explained. Awesome experience.

Marcus was great making sure everything was taken care of.

Alberto and the technician did a great job. And the time required was minimal.

Chas provided great service, and a peace of mind from the beginning of the sales process to the end for my wife and I. And Mr. Miller in finance made financing easy also. We are returning customers definitely, and we highly recommend Mercedes Benz of Orlando.

Great service by a knowledgeable advisor. I would go again.

Was given car keys after service but was blocked in Was told will have to wait because they where the only one there. Had to wait 20 minutes for them to unblock my car . Service manager sat in building watching . Very frustrating .

Marcus was super helpful and accommodating. Best experience to date - will definitely be back.

Always a quick turnaround with great service!

Best car-buying experience, very different from others... everyone goes out of their way to make you feel comfortable... our salesman Mr. Sabir (Sam) Beg’s professionalism, courtesy and respect towards his customers is what keeps us coming back time and time again! Congratulations on a job well done!

Excellent service. On time and washed. Mike Shattuck did an excellent job.

Team members are great and helpful to resolve the issues with my car

My overall experience with Mercedes Benz of Orlando was good but the customer service and care I received from my service manager, Rafael Pena, was exceptional. From the first introduction he was very professional and cordial. He thoroughly explained the plan and forthcoming with needs for my car. I appreciate him going above and beyond to ensure my needs were taken care of and making the process smooth. Top notch service!

Very pleasant. Ivan was helpful and extremely courteous.

I had the best experience here!!! Ganni and James went above and beyond to make sure I got the 2020 Mercedes GLE I wanted!! We are talking months of hard work and I am so thankful for them!! They kept me updated daily!! Also Frank the sales manager, who worked so hard for us...he was so helpful!! Victor the finance guy was simply amazing!! They all came together to get this girl the car of her dreams and I am so happy!!!!! They’re all family now!!!!

We had an incredible buying experience! I didn't think that was possible buying a car but wow. These guys are awesome. Thanks Gannaoui, James, Frank, and Victor.

Excellent sales and service. We have been dealing with our salesman, James DeLoach, for the last 8 years. He knows what we like and makes all transactions breeze through. Michael Trafeyah, our service advisor, handles any and all service issues (mostly routine) with utmost care.

Nice place,excellent service

The experience was very welcoming. The service department was on schedule

Drake in the service department was amazing! He made the process of having my car serviced so easy and enjoyable. I would highly recommend Mercedes-Benz of Orlando just because they have amazing employees like Drake!

I took my car for service, this time I had Drake as service person, very efficient and fast. I am requesting him again in the future.

Always kept informed about the process. Polite and friendly service

We have a 2017 S550 coupe, we bought At M/B of Maitland and have always brought our cars back to The Service Department because of the excellent service we receive. Drake is our Service Advisor and we work wonderfully together. He is always available for our phone calls and our service appointments. We have had every M/B they make expect for the Maybach, and C-Class cars and have had a great experience with with sales and service. Drake, we feel, is an asset to Mercedes Benz.

Had vehicle at dealer 1 hour before service appointment that was told would take 2 hours. Returned to dealer 3 hours after delivering vehicle and service had not even been started! No phone calls or text that they were running behind! Then they ran out of time because the mechanic left the job! Wanted us to make another hour long trip to return the next morning! They didn't take care of the most important issue which could be a safety concern because they did less important services first but could not supply a loaner car so we had to drive it as is!

Quick,efficient,professional service! TYVM!

Professional, classic and awesome 😍

While out of town my daughter needed immediate repairs to our 2018 GLC300, Ivan Borbon, our Orlando tech assured me he would coordinate with our home dealer and our service team as well as with our insurance carrier. Our home team agreed with their plan and timeline. My daughter picked up her car yesterday, good as new. I recommend the Orlando team for any of your needs whether that be local or at distance. Thanks Ivan! Leo P.

I enjoyed my service and complimentary everything to pass the time😊😊😊

I highly recommend this location ! Mike Shattuck exceed all the expectations. A+++

Rafael and Mercedes of Orlando continues to exceed my expectations. They have went above and beyond their normal tasks just to make my service pleasurable. Thank you team!

Highly recommend Mercedes Benz of Orlando great experience fast service. No pressure sales tactics and mind games. Thanks to Claudia Grazioli and Edmond the greatest team,they made the car buying process quick and easy,Claudia went out of her day off to Finnish with my deal.

I could not be more pleased with the services provided by Claudia Grazioli and Edmond. I highly recommended Claudia Grazioli she’s was excellent from start to finish we have a good deal! Thank you! I love my car!

Terrance and the team at Mercedes of Orlando made this one of the best car purchasing experiences I have ever had. Terrance made every possible attempt to ensure I was pleased with the purchase. The Sales Manager worked out a great deal and now I have a very happy wife =).

The buying process was relatively easy. Chasman Barnes, the MB sales representative, was very professional and I would recommend him to anyone looking for a Mercedes Benz at this dealership. All of your employees should be as gracious.. I have one complaint about AutoNation. As a physician, I appreciate AutoNation's support of Breast Cancer research and treatment. That said, the cheap plastic license holder does not belong on a $40K automobile. These same license plate holders on seen on a variety of much less expensive cars. Did I buy this car new or used? I have removed the AutoNation license plate holder. My recommendation is for Lexus, MB, and other luxury brands in the AutoNation stable: Use a chrome license plate holder with AutoNation in pink at the top and MB of Orlando in black at the bottom.

I bought a 550SL new from Mercedes of Orlando. They messed up the sales process causing hours of delay sitting around the dealership and wasted journeys across Orlando to collect the car only to be told they had not understood their own systems and it could not be collected for another two days. As compensation they offered verbally and by email a free service which they are now not honouring

I bought a 550SL new from Mercedes of Orlando. They messed up the sales process causing hours of delay sitting around the dealership and wasted journeys across Orlando to collect the car only to be told they had not understood their own systems and it could not be collected for another two days. As compensation they offered verbally and by email a free service which they are now not honouring

Great experience and fast serviced.

Mike Shattuck was very good and easy to work with. Appointment time respectful and work done on time.

Easy to deal with. No high pressure. Fair Price for my used SL550. Robert Owen was great salesperson. Like the 4,000 mile warranty on used. Wish the odometer was updated to delivery mileage so 5 day 250 miles return was accurate. Wish the free 90 day XM was subscription was turned on.

Seamless service at MB of Orlando. Service Advisor Drake made the check-in/check-out process for a major service quick and easy. No waiting, all questions answered accurately and honestly, and washed and ready when promised.

Terrance was spot on from start to finish !! His follow up and patience and knowledge were superb !! Highly highly recommend him!! Very kind , and honest with his valuations !! Love love love my new car !!!

The service advisor was great, the car done very fast more than I was expected, he ordered the parts needed in the same day

I arrived at 8:50 for a 9:00 appt. for an oil and filter change. I learned at 9:30 that the filter required was not in stock. I could come another day to allow the filter to be ordered or MB could request a filter from auto zone (~45 min). I opted to get a filter from auto zone. At 1:00 I departed the lot with my auto. Four hours for an oil and filter change. Not good!

Just had my GLK350 60,000 mile checkup completed. My service advisor for the past 3 yrs., Marcus Diaz is the best. He is professional and caring. Marcus takes all the worry out of car maintenance. He explains the work being done and thoroughly answers my many questions. Marcus and the staff at Mercedes Benz Maitland are the gold standard for the Mercedes brand. Much appreciation Faith Phillips

Mike my service guy has done a great job explaining to me the issues and stay on top of them. he made sure the loaner was ready for me and when I got my car back it was ready and washed for me. great waiting area and everyone says hi when walking by you!!! spectacular customer service. if you have an issue and want to schedule a service appt ask for Mike Sudek.

My salesman Mike was awesome, very helpful and got everything done very quickly. They even found extra stuff and fixed all at one time! Very easy and friendly place to go!

Excellent efficiency with getting you in and on your way . Even when they had a ton of cars to service . Drake was very hands on in determining issue and knowledgeable about how to approach them .Also, very thorough with handling all things with the vehicle. Communication was the best . Not many businesses have this ability these days . Truly a pleasure to have great service again from a business.

Very happy with my service experience. Ivan was very helpful and my car was ready sooner than I expected.

Always a pleasure. Always courteous and efficient. Attention to details

Drake Grable helped me through some serious repairs needed on our Mercedes. He explained everything that was needed. He was always available to answer any questions I had. The repairs were completed when promised. I highly recommend this dealership and service department!

Very bad customer service ,Sales team No have coordination to give effective Service.pass body to body for take desicions(sales person pass to Coordinator this to manager reverse all in same way)So you don’t now which person is your contact. When finish the process avoid the original agreements. Is very disappointment situation.

Professional Service Dept and trustworthy

Excellent service , friendly personnel, helpful in every aspect . Highly recommended

I highly recommend Mercedes-Benz of Orlando. Awesome customer service and I love my car ❤️ 🚘

Very friendly towards his clients and very helpful

I am never disappointed when I bring my car into Mercedes Benz of Orlando. A large part of my satisfaction is the assistance from service consultant Mike Shattuck. He has been my service advisor for the past eight years and is always honest, knowledgeable, and helpful in resolving any repair/service issues.

I give sales a 5 star rating as I’ve been working with Sam for several years and several cars. However, the service department is in dire need of reconstruction. The employees are running a circus. I show up and arrive on time for my Service B and tire replacement service on my AMG. They ordered the wrong tires. So I wasted my entire day on that. On top of that I get the ring around with three different service reps due to conflicting numbers and costs being given to me on paper. And lastly, I’m back here on Thursday finally have the tires replaced after having to wait on yet another order for the correct tires. I arrive today, Thursday, and Rafael is conveniently not here today. He didn’t save any of the discounts that were to be given due to your lack of service so I’m having to go through a Michael to get things straightened out. Oh and let’s backtrack for a minute. Weeks ago I scheduled this and was given an estimate of $660 for he B service. I arrive and a Drake attempts to upsale me on a pre paid $2800 package. I decline. I then receive an estimate of $1180 for the B service. Get your act together. My family doesn’t spend 6 figures on vehicles to be strung around. This isn’t Kia.

Quick, courteous and professional service. Handled a problem well.

My Rep is Alberto. He’s always very gracious and genuine. I feel I can trust him and will treat me right

Always a great experience at Mercedes- Benz Maitland. We have a wonderful sales rep, Frank Whitten, who also provided us with assistance to learn how to use all the gadgets in our new SLC. Frank's customer service is the reason we have purchased a few cars from Mercedes over the years. Shout out to a great service rep., Mike Hertz who has been very helpful over the years.

We are in Love with our Merc E 350!! Heartfelt "thank you" to Glen, Bob and the entire team at the Maitland Mercedes dealership! They are personable, knowledgeable, friendly...and will find you EXACTLY what you are looking for! Thank you again for bringing it all together for us :)

They were very nice and professional

I LOVE my GLC 300 purchased at Mercedes Maitland. Would recommend this dealership to anyone wanting superior service as a customer.

I was very satisfied with the professionalism of our sales representative Chasman Barnes. He made my wife and I feel special and respected even though we were buying an older model vehicle.

Glenn Volence was an excellent sales person. The experience was great.

GREAT experience at Maitland location (not so much at Millennia Mall location). I highly recommend if you want to be treated like family.

Ivan was great, I came in for a temperature gauge issue on my CLA and the techs were able to diagnose my car in less than 24 hours. Highly impressed. I will continue to visit Mercedes Benz of Orlando. One happy customer

Our sales rep. Bob Kopperud made a Tremendous difference. We have purchased several Mercedes Benz during our 32 years of being married. My husband bought his 1st in Chicago, Ill He surprised me with My 1st in 1987. He bought that one at Prestige Motors in Kansas City, Mo. All others were purchased at Aristocrat Motors in Merriam, Kansas. We moved to Solivita (Poinciana, Florida) last year.,2017 . We had our Benz serviced at Mercedes Benz, Millenia Mall. We were blown away by the private dining room, chef, delicious food. Bob told us that his dealership doesn't have a chef or private dining room ☝️ but the service will be the best we ever had. He far exceeded Every dealership we have experienced. My husband is a disabled Veteran. Bob took Amazing pictures of us over the moon 🤣 happy in our new car. He drove our new car ( I followed in the rental car) to Enterprise car rental. We never felt rushed. He really cares. He is a beautiful Spirit . I can't say enough good things about him. We feel so blessed. Mr. and Mrs. Ford

Worst customer service will never try them again #MBUSA

Great experience with Mercedes Benz of Maitland specially Bob ,K was great help getting us desired vehicle and very professional, helpful and knowledgeable.

Glen provided great service before and after my purchase.He kept me well informed throughout the entire process.Last but definitely not least,he and his staff were true to their word .No slip of the pen.

Excellent turn around and service

So disappointed. My son saved his money to buy his first car. It was a total bomb. Felt like we were deceived and lied too.

Had a nail in my tire and a flight to catch. They were efficient, fast and courteous. Mike Shattuck is the best service manager!

My experience was pleasant, my service advisor Rafael Pena always provides a wonderful experience. Polite, knowledgeable etc.

We received a warm welcome from the staff, and Terrence was amazing. He answered all our questions and made everything so easy. We left there with a new car and a new place to go in the future for our next vehicle.

Robert Owens got me a great deal on my new Mercedes and my trade in. Highly recommend him and this dealer and I love my MB!

Great cars and staff. Go see Robert Owen's for a great deal!

Drake Gable is an excellent service manager. He genuinely cares about your automobile and your satisfaction. What more could you ask for. Thank you, Drake!

The staff allowed us time and patience to make a very informed decision about this luxury automobile. I will shop here again.

Professional and friendly. Get the job done right and on time. Customer Service is great.

Mike Hertz was exceptional. Educational and patient. Thank you.

I visited a different MB Dealer and was told I needed a couple of thing that were not going to be covered by warranty. I felt the issues should have been covered by warranty so I sent my car to MB of Orlando and the problems were taken care of under warranty. They are without a doubt straight shooters and as a owner of Two MB's I would recommend them to anyone

Wonderful customer service. I received a very warm reception and my car was taken care of seamlessly. My advisor Michael was very personable. I will definitely go to that dealership again.

Battery died. Technician came and replaced battery quickly - within 30 minutes if my call.

Terrance Lee was amazing to work with. I had a great experience at this dealership. Everyone was friendly and helpful. I love my vehicle. Terrance was so attentive and professional I did not feel the pressure that you would feel when you are purchasing a vehicle. Thank you Terrance for making my experience memorable.

Maitland Benz offers the discerning customer the upmost in the fine automobile experience.

worst customer service of any dealership I have ever used. Prices are not competitive

Brought my vehicle to this dealership (shop) without appt re: engine light warning. Staff particularly Michael Tayefeh promptly accommodated me and next day another Mike provided me for a loaner since my vehicle need further repair.

I have had the opportunity to work with Michael Hertz for over for almost 20 years and he continues to provide excellent service and does everything possible to exceed his customer's expectations. On a scale of 1-10, he is a 20.

This is the best dealer in Orlando, they even dropped off a loner car to my house and picked up my car for service. My service adviser Michael Tayefeh is the best and kept me informed through service process. The quality of the repair done is excellent. Thanks!

Mike Hertz --great service person

Good service Nice people great help

Phil Carter is the best salesman in the world.

Brought car in for several issues. One of which was a burning smell in cabin with vibration / elevated noise in cabin

We have been long time clients of this Mercedes Dealership. We always have a smooth tranaction from start to finish and everyone is always very friendly and helpful. Working with Claudia on this purchase was exceptionally perfect! She provides excellent custormer service and is helpful and professional! Thank you!

Drake in service is very competent who gives timely and excellent service. Repairs performed properly the first time.

Yes Terrance and the manager took great care of me, above and beyond! Absolutely love my car and how professional and courteous these men are.

professional staff, who take care of your car and make sure that you are satisfied with the service provided!

Love the wonderful customer service I received every time I call or go to the dealership. Extremely friendly and professional.

Awsome people i love going to this location i live close to mbenz of millenia but its worth the trip employees at the millenia location are always in a bad mood and in a hurry keep up the good job MB of orlando👍

I had picked up a nail in one of my tires. They got me on quickly, patched the tire, and even vacuumed the interior. Rafael Peña, my Service Rep, is the best!

Quick, efficient, courteous service. Nice people...comfortable waiting lounge. Michael is the best. Love my Mercedes... purchased there 8 years ago and always serviced there.

Be aware the customer service is awful, it's one of the worse

I always have a very good experience with everyone at the Mercedes of Orlando dealership. Friendly fair people who are quick yet provide excellent service.

great service and courteous staff

Went in with a Smart car for a computer update. Service was completed in an hour for free !!!! Thanks Mike for taking care of my car. It is quite a trip over for us 90 minutes but we got out fairly fast. Thanks again

Great timely service and lovely associates!

Worse customer care experience. Won’t recommend this place . They will find many excuses.

Took my E350 Mercedes cabriolet in for a recall item and a couple of other items. Drake was very informative and professional. He maintained constant communication with me on every item and made sure that I was 100% satisfied.

I have my car serviced with Mercedes-Benz of Orlando (Maitland location). I was very please with the customer service and work performed on my vehicle. I was in and out and that is the kind of service I like. I would recommend this location to others.

Great staff, very helpful and strait to the point maintence recommendation.

I had my S550 taken to Mercedes of Orlando and they were able to diagnose the problem pretty quickly. When I expressed concerned about the cost, they found ways to reduce that burden. However, they found additional issues that needed to be addressed and set up a service plan that was realistic for me. Alberto was definitely helpful and patient thru the process. Will return later to get everything done. Got the car back cleaned and ready for a road trip!

First and foremost, my Service advisor Michael Yatefeh was very professional, courteous and upfront on the service I requested. My service was done without a hitch. I wouldn’t want any other service advisor for my future visits to MBORLANDO. Great job Michael! Kudos to you!

Alberto Vidal is the best service advisor.

I enjoyed my time at the dealership and everyone working there were highly helpful. Rafael Pena assisted me and made sure I was taken care of in a timely manner and I really appreciate that. He took care of me and my car even when they said they didn’t have time for my car to get serviced.

I had the very best experience with MB Orlando and more particularly Robert ("Bob") Kopperud; i never had such an experience buying a car; Bob was very tuned to what I was looking for and immediately directed me to the car I was actually looking for, a 2017 E400 Coupe low mileage (literally new!) and which was a good deal. There was absolutely no non sense. The transaction was smooth and the price fair. My husband who is very knowledgeable about cars endorsed this purchase and also liked Bob very much. This dealership with such quality professionals representing the brand is simply outstanding. My next purchase will be there and Bob is already working on it!!!!

I had an apt for 10:00 for recall service for my Smart Car. The service was going to take 3-4 hours I was told that up front so I was given a ride home. that was wonderful. When I called at 3:30pm the car was not ready. When I called the next morning at 8:30 the car was not ready. At 10:00 I asked for the shuttle to come pick me up so I could be there when the car was ready. I got push back and was told the shuttle would not be sent till the car was complete that would be around 11:30. I am a nurse that worked 12 hour shift and I was going to work that night. So I needed to get to sleep. I had to get forceful and speak to the manager before I was heard. by the time I got my car and got back home it was 1:30pm. I had an 10:00 am apt that did not get completed till the next day at 12:00pm

This facility is very customer service oriented . I love having my car serviced there ,especially if your advisor is Michael Tayefeh. Michael is so pleasant & attentive .

Professional, knowledgeable, helpful staff. Timely communication and follow up. MB Maitland far exceeds other local MB dealers' experience.

Excellent service and very knowledgeable personnel.

Good experience purchasing a GLE350 from this dealer. Used TrueCar application and received a firm quote for the car we wanted.

Its a wonderful experience bringing my ML350 for service for the first time, the Maitland location is great has amazing staff,I am very much satisfied with your great service,I like the shuttle option provided, special thanks to Ms Ashley, to Mr. Rafael did a very good assessment, and I would be happy to go back next time.

Excellent staff and service.... Ross is also amazing with touch ups....

My experience was perfect. I cannot day enough about Phillip Clark. He was so professional and easy to work with.

Mike Shadic (sp?) is and asset to your company!! HIs attention to the customer and willingness to make the customer satisfied is over the top.

The car sales industry has a bad reputation for high pressure sales tactics and mind games, but this is far from the truth at Mercedes-Benz of Orlando! The car buying experience was simplistic and STRESS-FREE. My guy Robert Owens is the greatest salesman alive!!! He made the car buying process quick and easy. He never tried to "sell" me on a car, rather, he took the time to actually understand my needs. Unfortunately, I didn't end up finding the car I loved on the first day so I left empty handed. But he didn't give up - Robert went out of his way to come in on his day off, find the perfect car for me, and ship it to the dealership on my behalf!! The car was absolutely stunning - and of course I purchased!! I also can't forget to mention the Finance Manger Edmond. He handled an issue I was having with my bank and secured me an awesome interest rate. So I must say this was an all around pleasant experience. I have zero complaints. 10/10 !!!

Incredible service, special thanks to Claudia and Rafael!

Mike Hertz is a great service rep. Highly recommend him!

Easiest car buying experience ever. Sam Beg is the BEST car salesman. I’ve had nothing but excellent service here. Would highly recommend them to anyone wanting to purchase a Mercedes.

Dropped my car off for repairs, Drake in service kept me well informed. Very favorable experience.

The service personnel was very friendly and efficient. The car trouble shooting and repair were performed to the highest standard. I am very pleased with the experience -nd above my expectations.

Marcus informed me during each process of the recall service.

Claudia is just great . She is helping me find my dream car ❤️

Very knowledgeable and accommodating. Courteous and helpful personnel.

Purchased and leased nine cars from this dealership. World class service from Advisor Mike Hertz and the mechanics. Incredible followup and support from GM Bob Berryhill to the detail shop run by Shorty. Maya in the Customer Relations office is on top of every call and visit. The best MB Dealership in central Florida.

the People work like a team The customer service is very good .

First experience with Mercedes. Overall good. Customer waiting area nothing special.

Great customer service. Thank you Gary Weinhold!

everything was made easy during the whole process.

Service representative was courteous and polite,address all my concerns

I dread getting a car! The negotiating harassing calls from sales men... this Mercedes dealer was completely different from other local dealers (Millenia😡). My sales was Robert Kopperud Jr he is not like any salesman I have ever dealt with. He did everything so efficiently that when I left the dealer I even had my dinner plans! He helped us pick a restaurant, gave us driving instructions, even let us use his name at the restaurant to get a table on a Friday night 😉. Gary was nice too explaining all the extended warranty options. Couldn’t be happier about this deal and you know what? The car and price weren’t bad either! Will definitely recommend 1,000 times over. It was over an hour drive for me but worth every minute of the traffic. ❤️Mercedes of Orlando. I bought a 2018 GLC 300.

EXCELLENT SERVICE...PROMPT RESPONSE.....VERY FRIENDLY STAFF.

Wonderful experience was provided to me by my friend Pete DeVita and Frank Whitton at Mercedes of Orlando. Beautiful store and a very professional staff ready to help. Frank made this a buying experience of a lifetime and I have purchased many cars. Happy to send people to this dealership

I took my 2010 c300 in for service to Mercedes of Orlando instead of Mercedes of South Orlando due to the simple fact that they were able to see me in a few days rather than a week as quoted by Mercedes of South Orlando. Once there my advisor Earl was a big help with dealing with my extended warranty provider. The icing on the cake was the shuttle from the dealership to anywhere I needed to go no matter the distance.

Service Advisor Mike Hertz is the very best!. Thorough and takes ownership of the service as if it was his car.

they did not place the panel back onto the car very disappointed with service will not bring my car back in again!

Perfect service

Exemplary service above and beyond worked extra hard and washed the car too!

Perfect! Drake worked with me on servicing my car professionally and efficiently!

Friendly service a little on the busy side , which can have its advantages and at the same time disappointments, Mike Hertz was very knowledgeable and friendly

Great buying experience, listened to my needs which no sales guys ever do! Great finance options, worked to budget. Frank is just really good at what he does which is get people into the correct car for the budget they need.

My Advisor was Drake G. and he was very professional and courteous. He will be my go to advisor from now on.

Awesome customer service (sales department and finance) ask for Ivan Bravo, he is great!

todo,en especial al sr Rovid para obtener su automovil Mercedes Benz el mejor carro por su dinero, y la mejor atencion.321 460 9804

It was a great experience working Sam Beg very customer oriented and knowledgeable!

Mike always does a great job, had me in and out in under two hours.

Our service advisor (Earl) was excellent. He made a couple of excellent suggestions and followed up with us as to parts availability.

Excellent service from Service Lead. Facility is clean, orderly, and inviting. Great snacks and beverages too.

Recently purchased a Certified MB Coupe and I have to say the Customer Service received from my salesman Ray was fantastic!! He was never pushy, and just made the process very comfortable. Also Loan Officer Joe was kind and took time to explain everything to us versus just “sign here”

Service was timely, excellent and pleasant. Everything was explained in detail.

Perfect experience. Friendly staff. Beautiful location. Very satisfied with my salesman.

My service tech made me feel like I was important and provided the service I would expect from Mercedes Benz.

This dealership was great! Ivan made purchasing my new Mercedes a breeze. I was very impressed with the professional manner in which everyone has treated me Within 48 hrs I received 3 calls, a restaurant gift card, a hand written thank you card for buying my car and a one on one appt showing me how to operate all the new car features. I love my new car! and am quite impressed with that Mercedes dealership! Top notch staff. They certainly know how to treat their customers.

Earl was great as our service adviser and all work was professionally done.

Thank You Cláudia!!! You are the BEST!!! All Maitland TEAM are the BEST!!