Rafael is my service advisor, and he's terrific. Rafael always takes care to text me with updates on when my car will be ready, he's always got a good word with a smile, such a pleasure to work with. My salesman, Glenn Volence, is insistent that I contact him for my appointments. The entire process is smooth and respectful. Way to go, team.

Drove away in my new car last week. I was out the door in less than an hour thanks to Mike Stahlman. He was great to work with, from start to finish. He worked with my availability and was very helpful and friendly. I'd definitely recommend shopping here.

I am switching from the Mercedes-Benz Dealership of Sanford to the Maitland Dealership. To start with, I had my 560 SL (Red 1989) detailed at the Maitland Dealership. Thus far, I am pleased with the results! The detail technicians did an excellent job (nice and shiny the way I like it)! Additionally, Mr. Ray and staff were welcoming, professional, and respectful. I am looking forward to having my next maintenance done at the Maitland dealership. Respectfully, Mary Mallard

Drove away in my new car last week. I was out the door in less than an hour thanks to Mike Stahlman. He was great to work with, from start to finish. He worked with my availability and was very helpful and friendly. I'd definitely recommend shopping here.

I had an unexpected need for service on my vehicle. The staff were great, but Francisco was exceptional. He kept me updated & informed throughout the repair process & sent a Lyft car to pick me up, as I am from out of state & don’t have any friends to pick me up yet. That honestly was the best thing that could’ve been done, and I’m so appreciative of that extra effort & amazing service. I highly recommend Orlando Mercedes-Benz.

Lilly was our sales rep, he was very professional through the whole transaction. She even helped me with a follow-up question

Frank is great. Extremely knowledgeable and friendly! The best service advisor ever.

If you are looking for service and answers to all your questions this is the place to go to buy your Mercedes Benz.

service was excellent i will go back when necessary

Service representative had Great Customer service skills, knowledgeable and experienced in the field of automobile maintenance.

Had B service on my car. Loved how the process went from start to finish.

Brittany was the epitome of great customer service.

Bad service provided regarding fixing a problem with the AC in the car that broke the very next day after they claimed that ‘everything was fine’ for a long out of town trip We were stranded out of town and service department in Orlando was of absolutely no help and wouldn’t even return our multiple calls. Called multiple MB service centers and out of town and no one was willing to even look at the car. Frustrated and disappointed with MB

Marcus is always helpful and resolves all issues quickly and gets my service done on time!!

Marcus Diaz was a great help and thoroughly explained anything I needed clarification on. The lady who worked at the front desk was very nice and charged my phone while I waited. The bathrooms and lounge area was clean.

Francisco was polite and efficient

Always a pleasure having my car serviced at Mercedes of Maitland. Glad to hear Mike Hertz was promoted to service manager. He has always been professional, attentive, and great to deal with over the years. This is the best Mercedes dealership in town.

I like the dealership, its service department and my service manager very much. This is my 3rd Mercedes, and all have been serviced there. This visit was due to a tire with a slow leak. Turned out, I needed a new tire. They had it in stock.The price for it was very high. The tires on this car are Continentals. It cost me 350 plus tax for the new tire. Very high for this tire. I can buy Michelins for 250 per tire. Liked the service, did not like the cost of the tire.

Rafael Pena gives you the most professional service at Mercedes Benz of Maitland..I live 10 miles from Sanford Mercedes I literally pass by Sanford to drive over to Maitland due to customer service....Rafael and the rest of Maitland crew give the absolute beat experience!!! I have purchased 2 MB from Maitland soon to be 3 :) all my car services are only done in Maitland....too many bad experiences with Sanford and that's ok because they pushed me to the best ( Maitland) !!

The staff at Orlando Mercedes Benz are knowledgeable, courteous and professional. They made the purchase of my C300 relaxed and stress-free. I appreciate that - no pressure, no tactics. My salesperson, Claudia Grazioli, took her time to explain all of the car's features to me. A great overall purchase experience.

Jerry made our buying experience easy - he was very knowledgeable, kind and never any pressure. Jerry is a true asset to your team!!

Mike Shaddick did a great job getting us in and our for our scheduled service quickly with a cleaned car. Thanks Mike!

Great service as always. Mike Shattuck is always professional and never pushes services that are not needed. Highly recommend for servicing your Mercedes!

I went there to install another head unit because Navigation is not working .. Raymond told me about 2 hours . I waited more than 6 hours and paid 400 $ and still No Navigation and other options not working . When i told Raymond about this .. he said we spent long time in your car for free !! (400$ is free ) and they don’t guarantee the everything will work because the part not bought from them even though it’s (OEM original part) . and he refuse even to tell me the reason the Navigation is not working . Remember i am talking about (Mercedes Dealership of Maitland ) and they don’t know why the Navigation is not working and not even trying to find out .. I will file a complaint with BBB and with Mercedes head office and even to Mercedes Germany . How is a dealership refuse to solve a problem this ?

The service manager Alberto is a pleasure to deal with concerning my vehicle’s condition. He is most cooperative and is primarily getting the vehicle serviced or repaired expeditiously to my satisfaction.

I went there to install a head unit , Raymond told me it’s gonna be 2 hours .. i end up waiting for more than 6 hours .. and the unit is not working properly . They said we don’t guarantee parts not bought from us . I paid 400 for nothing .. i don’t recommend this dealership for Mercedes ever

Marcus Diaz took very good care of me and my vehicle, I highly recommend him and the service department.

This was an excellent experience with every aspect of the car purchase. Glenn was professional and followed up each step of the way. Ramy explained the contract and all upgrades and moved us through the process with ease. The follow up after the purchase has been remarkable.

Mike hertz is the best advisor

I had a problem with window not going down.it wax’s resolved quickly. The serviceman was professional and explained other problems found. My car has been scheduled for repair. Will write a follow up for the remaining repairs to my convertible top.

Jayson Perez is the best when you're needing a reliable Parts guy!

Rafael my service advisor was awesome. Had to do a major repair and he was very helpful and kind. Thank you.

I can always depend on Alberto to get the job done anytime I have an issue with my car! He is reliable, punctual, and most importantly dependable! This dealership is really good! 10 ⭐️

I always get exceptional service at Mercedes-Benz of Orlando in Maitland. Alberto Vidal handles my requests and service with professionalism and efficiency. I highly recommend both Alberto and Mercedes-Benz in Maitland.

Just lacking in all areas. Since auto nation took over your just a number to them. They don't call when they say they will. The kid where you drop your car off was just disinterested in who or why you were there. Service advisors don't listen to what your issues are. And let's not talk about no loaner cars. They only luxery dealership in area that does not have loaner cars! Will go to Mercedes os South Orlando next time.

If I could rate sales and service separately this review would be quite different. Service is definitely 5 stars however I can't come close to saying that about the sales side. The representative was extremely unknowledgeable regarding their very limited inventory and very disrespectful regarding our time. I'm not upset that we didn't come to terms but she knew what our number was yesterday, asked us to come in today, made us waste 2.5 hrs of our day and we were off by almost $10k. She clearly knew the trade in wasn't going to make up that difference and she kept saying things that were simply untrue or as if we aren't aware of the market etc. I guess they teach these tactics in training but it's distasteful and as a buyer it's very clear what they are attempting to do. Just be honest, that's what your buyers want.

Alberto is the best Whatever questions i have, he has answers for them. Repair service shop knows their job when i go for service/repair. Clean waiting area

Great customer service experience! I was able to call in on my lunch break and schedule an appointment with no issues!

One of the best experiences I’ve ever had at a car dealership. Our salesman was fair and not pushy. If it was something we didn’t want he was good with it.

I received immediate attention when I drove up. The waiting room was clean with plenty of refreshments.

Painless sales experience! I was able to order my car exactly to my specifications and it even showed up early. My salesperson, Glenn Volence, make the whole process really simple. I was in and out of the dealership with my new car in under an hour.

Always great service!

They were polite and professional Our vehicle repair was somewhat costly and the adviser went on web and found coupons saving me over $100 Will take my Mercedes there in the future

The Mercedes Benz Dealership in Maitland always provides great service as promised. So happy with all of the staff there.

Service advisor Mike Hertz always goes above and beyond to make our service experience pleasant.

Mercedes-Benz of Orlando did a great job on our last service. The service department was on time, professional, and pleasant.

Had a great experience with MB of Orlando with my sales rep Marcus and manager Iash. Both were professional and responsive. Follow-up has been diligent and expeditious. Closing was also a great experience with my new permanent plate installed and out the door in 20 minutes. Great people here!

Had a great experience with MB of Orlando with my sales rep Marcus and manager Iash. Both were professional and responsive. Follow-up has been diligent and expeditious. Closing was also a great experience with my new permanent plate installed and out the door in 20 minutes. Great people here!

Found a great car for a good price. Salesman we dealt with was very helpful. It did take too long to finish the deal because not enough finance employees available. Had to wait for over an hour and we were paying cash.

Great responsiveness and professionalism by Marcus and Iash. A great car buying experience!

Mike shaddick and many other employees are very professional and helpful in explaining the problems and work needed to correct problem

Great experience. Mike Hertz did a wonderful job. Was efficient and professional.Thanks .

Excellent service, great customer care.

I got a reasonable deal on a good quality late model used car. I was treated very well and did not get any hints of shady behavior (which has not been my experience with all car dealerships - new or used). And there has been follow-up after the purchase, as well, to make sure I'm satisfied. I would absolutely do business with Mercedes-Benz of Orlando again.

I’ve always heard visiting a Mercedes-Benz Dealership you get nothing but the “Best” service and your dealership definitely delivered. Everyone I came in contact with was very courteous and professional. My Sales Associate, Michael Miller was awesome throughout the entire process. Thanks MB of Orlando for a wonderful car buying experience!

Mike Shattuck is wonderful to help customers in service department.

Don't go with earlier year Mercedes Benz that was not purchased at the location, especially with extended warranty. They don't like our folk there, lol.

Mr. Anass Gannaoui set the bar across the board for a perfect car buying experience. He was a true professional and polite!! There was no pressure and his approach was very relaxed. From the moment I reached out to Mr. Gannaoui with an email inquiry, he was very responsive and knowledgeable; not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Mr. Gannaoui’s communication was very clear and the final price was exactly as discussed prior to meeting him in person. Mr. Gannaoui’s attention to detail and my total satisfaction was unparalleled. Mr. Gannaoui went above and beyond in every aspect including holding the vehicle for me until I arrive at the dealership and staying after hours until the process was finalized.

Clean and everyone is helpful.

A great service!

Excellent Experience - Mr Michael Hertz was very attentive

The team at MB was great to work with! They got me into a car much faster than we anticipated and the finance process was smooth and easy.

Great customer service. Walked me easily through the whole process. Would highly recommend.

The professionalism and courtesy continue to be of the highest standard for service department. The time they take to understand each customer concerns about their car and other issues with past service visit exceed the industry standard for customer support.

Mr. Anass Gannaoui set the bar across the board for a perfect car buying experience. He was a true professional and polite!! There was no pressure and his approach was very relaxed. From the moment I reached out to Mr. Gannaoui with an email inquiry, he was very responsive and knowledgeable; not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Mr. Gannaoui’s communication was very clear and the final price was exactly as discussed prior to meeting him in person. Mr. Gannaoui’s attention to detail and my total satisfaction was unparalleled. Mr. Gannaoui went above and beyond in every aspect including holding the vehicle for me until I arrive at the dealership and staying after hours until the process was finalized.

Routine Maintenance Check & Tire Pressure & Oíl Change & New Wiper Blades.

Start to finish, a great car buying experience. Thanks to everyone.

Turned a bad encounter into a really positive experience. Great staff.

The place is awesome,also the service. The store manager was very diligent and helpful to understand ours needs. I recommend this dealership.

Great dealership with no overpriced over the MSRP. no hidden fees.

Mike Hertz in the service department has been so great that I am going into another lease. They take care of you at this dealership

Service Manager Ray Cornell recommended & gave my vehicle the service needed with experience, & exemplary expertise along with exceptional courtesy to this customer. For me this rates 5 Stars!

First I'll preface this with, this is in response to an email survey about my service, but the only choice was to publicly post. So here you go MB. And don't bother with the GM response "oh please contact me to resolve", I'll be there I'm sure in 6 weeks when I need ANOTHER alignment or tires for 7 or 8 hours sitting and waiting. Now onto the "review".. Let me start by saying i have been an MB fan boy for years. I'm on my 3rd AMG and love it. But this will be my last. Now for the not so good. This is a great dealership if you don't value time, nor understand how cars work, then you will be blissfully happy with the service. I scheduled a brake job 2 weeks in advance (due to the dash alert "check brake pads". My AMG sends a diagnostic report over the air to MB. My appointment reminder tells me 3 times to come in for my brake job. I arrive 9am, then at 11:30 I was informed that in fact I do need brakes... but they don't have them in stock and it will be a few days!?! That is BIG failure in the system, my pads should have been in stock, they had plenty of lead time. I was also there for my 5th alignment in 1 year (and on my 3rd pair of tires this year). I've had 3 AMG's previously and never had so many problems. The tire wear chart hanging in the dealership shows how my tires look at 5-6k miles and the chart describes a suspension issue. Well I'm always told " I don't have a problem... I have an AMG" even though the car won't hold an alignment for more than 1k miles. The inside treads have steel belts and tread separation at 6-8k (while the rest of the tread and tire looks brand new w/ +12mm of tread left).. btw I never "track" my car, I don't do burn outs, I take corners just like every car in front of me. And my daily driving is mainly 6 miles round trip taking 2 kids to school (30mph limits max the whole way) .. I've changed tire brands 3 times as I'm always told "oh brand xxxx is traaash" Goodyear, Michelin, Perelli, top of the line $500+ each tire doesn't matter lasts 8 months top. Car won't hold alignment under warranty but I'm always told I must have hit a curb or well sir alignments can get knocked out as soon as you leave our parking lot. Even though my car is immaculately cared for and zero curb rash, pot holes always avoided. Worst part is the time waiting, appointment for 2 tires (which I order to my house online and bring in because they always have problems sourcing my tires.. you know the old covid supply chain excuse. ) and an alignment at 9am usually takes me 5-7 hours as sit there all day waiting. I don't know if it's MB quality on this latest gen of AMG or the fact my two local dealers were bought out by auto nation at the same time but I'm done with it all. And it's sad because the Eqs was my next choice but no way I'm getting on a new product like that because I can't trust it will be nothing but problems. Ps.. I'm ISO a good Euro indie tech in CFL as I heard they can "fix" this problem.

Mercedes-Benz of Orlando provided excellent customer service and was adept at answering all my questions to ensure the process was not only satisfactory but a positive experience.

Very professional, great costumer service !

Excellent, timely, professional service. Ray the assistant service manager was very helpful. He made the whole experience easy and smooth. Ray provided great customer service and very informative and helpful throughout the whole process. I will move all my service appointments to this location from now on.

Great experience, amazing customer servive from Rafael Pena, he even gave me a new keychain and put in on my key ring for me so I wouldnt break a nail !

Marcus Diaz took excellent care of me as usual. His knowledge and service is beyond compare. So rare these days.

the service department is very horrible. the made up charges and then try to gaslight me.

This week I had service for my two Mercedez Bens, El Joven RafaelPeña, in addition to his professional treatment, had a family treatment. It went very well and I am very happy with my service. I recommend them 200%.

GREAT CAR AND GREAT SERVICE

Excellent service from Alberto!

I went in unexpectedly. Just looking for a fun car. I ended up working with Brian Alburtus. He was amazing. Hands down just great. He guided me in a right direction and walked me through the process. Brian was very professional and not pushy. He listened to what I wanted and needed and recommended a perfect car. He is single, ladies! Don’t miss your chance. Funny guy selling awesome cars

The service of this Mercedes Benz franchise is excellent. The personal attention of Mr. Marcus Díaz incomparable; very good professional and attentive in all the details of customer service. Thank you very much MB of Orlando and even better Mr. Marcus Diaz. Antonio Godoy 03/17/2022

I stopped by this Merceses Benz dealership a total of three times to browse their vehicle selection as I wanted to trade in my 2014 4 series for a new SUV. I live at the complex right across the street, and i can see how they operate from my window, therefore I went with comfy attire and some flipflops, and twice on my ebike. Not one time did any representative come out to say hello or show interest in making a sale. Mind you, i was there for over 15 min each time walking their whole lot, taking pictures, looking at prices etc. Some reps would walk outside, look at me and just keep going about their business. Decided to go to Mercedes Benz South and immediately got a representative to assist me and walked out with a new GLC 300. I have been part of luxury dealerships for the past 10 years as a car owner and this experience was very unpleasant. Dont waste your time here and visit another MB dealer.

My wife and I received exceptional customer service and care from the service department. We were serviced very fast without having an appointment. I have recommended this dealership to all family and friends.

Donte and the team at Mercedes-Benz of Orlando did an amazing job at helping me find and get into a new SUV. I was in an accident on a Monday and they had me driving home my new GLS450 that Friday. The car is beautiful, drives smoothly, and the follow up customer service has been great!

No way these are all good reviews about this location, I’ve had nothing but issues at the Maitland location over the years. Enough to make me reconsider buying another Mercedes..

generosity on high levels of fair pricing...friendliness and efficiency...I received my vehicle in such a quick timely manner...

This weekend I went to the dealer without an appointment to check on my car. They took me in even though they were busy. While I was waiting a sales man came by and talked to me, after offering me a quote for my car we test drove an S class convertible. Now I’m thinking of switching! Friendly staff, will go above an beyond to satisfy the customer.

Carlton was able to quickly respond to my auto needs and we found an awesome car that I purchased and I'm totally in love with it. This is my 3rd purchase with Mercedes in Maitland. Great service!

I've had really good experiences for both of my service appointments for my vehicle at the Mercedes-Benz of Orlando location. I plan to continue to take it to this location for my future service needs!

My advisor Marcos make sure the mistake the made with my C300 4 MATIC was taking care off, and delivered the car the way it should be. Thanks Marcos

We had a wonderful experience purchasing our new Mercedes! Our salesperson Claudia was fantastic. It was the easiest auto purchase we have ever made!

Had a great experience purchasing my new GLB! Claudia and the rest of the team were great to work with! Highly recommend!

Very good service and fast

Excellent experience! Service manager Mike Shattuck provided above and beyond service. Everything was top of the line and above expectation.

Post regarding purchase of my leased vehicle when vehicular lease was up. Frank Whitton, my salesman and Victor Miller, from the Financial group took excellent care of me later this month in February when my CLA 250 lease ended. I decided to purchase the vehicle and I was given an outstanding deal, extended warranty, and additional pre-paid maintenance offers that I took advantage of. As always, Frank, Victor, and everyone involved in sales management as well as Mr. Shattuck continue to provide outstanding service every time I requesttheir services. ________________________________________________________________________ Previous post on my last service appointment a few months back. As always, Mike Shattuck and the service team did an excellent job with handling my prepaid Maintenance, Front end alignment and replacement of the two front tire with a loaner provided. Thanks so much for the care and the professionalism rendered.

Great place !! Always buying my oils and some parts for my Benz. Highly recommend!

Christian was an absolute pleasure to work with and truly went above and beyond for me during my last two service visits. Thank youuuu!!

I just want to let management know that Marcus in service was very helpful very detailed in his explanation as what was being done and I am very pleased with the work and the turnaround time. Marcus has always gone above and beyond to give us the best service.

Brian was fantastic and everything was upfront and honest—greatly appreciated

This is my first time as a Mercedes owner. My wife has been an owner for more than 30 years, having got her first MB when it was still “Contemporary Cars”. Never once did she have a bad experience, and why when it was time to ditch my Audi, we came here first. Our sales person (Glenn) made purchasing easy and without the typical car sales pitch & push. Finance was also great to work with so we knew exactly what we were getting. Now, my first service and on a time crunch Christian Vasquez said I’d be in an out in two-hours. Okay, so it was 02:10 . . . Ha. What a great experience and I would recommend MBO to anyone looking to buy/lease a car. New or used!

Excelente atención por parte del personal y los procesos son muy rápidos. Muy contenta de elegir este concesionario.

Thanks for looking after my car

Had a tire damage on my GLC300, made an appt at MB of Orlando to change the tire. ended up changing 2 tires due to wear and tear on the other one my service advisor, Chris, had it done in 1.5 hrs, MUCH faster than the expected 4 hrs, great job, rebalanced all tires and returned my car clean inside and out:) They also provided a MB shuttle to pick me up at home to come get my car when it was ready. This is quality of service that I always get at this dealership, I’m very pleased with them and highly recommend MB of Orlando.

From the time i arrived until i left with my new 2022 GLC300 the process and the attenntiveness of Michael Miller was exceptional! The whole process was super smooth and i was in an out of the dealership within 2hrs of getting there. Thank you so much for ypur service! 10000/10!

I have had a Mercedes for years and I always purchased at Mercedes Benz in Maitland, FL. The service department is very good. They schedule your car and everything is always working properly, the car is clean when you get it and they are very efficient. I was temped to switch brand of cars last time but just the fact that the service is so awesome there, I purchased another Mercedes.

From the time i arrived until i left with my new 2022 GLC300 the process and the attenntiveness of Michael Miller was exceptional! The whole process was super smooth and i was in an out of the dealership within 2hrs of getting there. Thank you so much for ypur service! 10000/10!

Service was done in a timely matter. My service advisor Michael Hertz did a great job explaining all the details included in my service and how the car is performing. Excellent job Michael.

We had a tire blowout on the interstate highway and decided to take our GL550 to the dealership. Three hours later we left with four new tires and a wheel alignment. Drake really took good care of us and saved our day. Thank you.

Had a flat tire drove it in with the deflated tire about 7 pm customer service took great care and the next morning at 8:30 the car was ready with a new tire. I purchase tire protection when I purchase the car . Great investment . Great Service

This location has always met my expectations and shown great quality in their work. They have been very quick and efficient with my repairs and services to my car. I would defiantly recommend.

I took my Mercedes into this dealership and they claimed they did a diagnostic (I never saw it), and they changed a battery in the back. After charging me over $600, the problem I brought it in for still exists. I later found out that the battery the replaced was fully functioning according to a different dealership who checked the battery when my husband brought it in. I feel ripped off and lied to.

Excellent service and team. Great new experience. Found my Mercedes Dealer in Orlando. Thanks, Claudia and all the service team.

The service guys are great extremely helpful and knowledgeable. Drake is the best! He makes you feel like you are his only client. It's expensive as expected to get my A, B services but when you are treated with respect it makes it feel well worth it!

Drove 3 1/2 hours for the best deal. Everyone extremely nice and attentive. Great experience. Dante was my salesperson and he did a fantastic job. So appreciative to Mercedes Benz of Orlando!

Great experience yesterday getting our new Mercedes serviced. Right after arriving and getting checked in , I was greeted by our service manager Marcus Diaz. He took the time to go over what they were going to do that day, set timeline expectations . Work was done extremely well and right on time. Super job as always by the service dept.

Although my sales person was nice and patient, Mercedes manager gave me 8,000 less than why I should have received for my 2021 Acura RDX, that only had 5,000 miles, which is bad business. They claim that they give you Kelly Blue Book value for your trade but when is time to finalize numbers they cheat you to say the least. Their claim was “the lack of inventory and lots of people are waiting on buying the same car.” It allows them to pick and choose what to give you for your trade. Bad business tactic!!! I was really desperate and had to purchase a vehicle that day and took advantage of that. I week later my brand new car had a flat tire, to make matters worse. I do not recommend buying from this dealer. Stay away!!!

Mike S in the service department is always very helpful in getting any service issues handled fir me. He is a great asset

Excellent service

This is by far the best Mercedes dealership service dept. in Central Florida . They are professional, warm, courteous, don't try to "up-sell" you when you take your car in for service & they communicate with you very well to keep you informed regarding the status of your car during servicing it.

Very pleasant buying experience. All my questions were answered, in the showroom and during the test drive. I never felt pressured to close or to upgrade to a more expensive model. One of the best car buying experiences I’ve had. This is my second purchase from this dealership and the service department is very good, helpful and accommodating.

I went in for B service on my C300. No loaner was available which is understandable with the car shortage. The service coordinator Mike Hertz was friendly.

Service Advisor Mike Hertz great service

Mike Hertz was great he took care of everything and kept me well informed during the repairs.

Bob & Glenn as usual were very professional, honest & fair - I think I have purchased 20 + vehicles from this DEALERSHIP- I was extremely satisfied with each purchase

Ray my service provider handled my warranty repairs very professional and the end result was outstanding.

Great service - polite employees - facilitate nice and comfortable

Commitment to details; service department has absolutely wonderful staff, from the persons who answer your calls, to your assigned advisor, to the person who drive the shuttle. My advisor, Marcus, is a joy to work with; he keeps me informed on what’s happening with my vehicle; he’s very focused on safety and satisfaction.

Mike in the service department was assigned to my vehicle. He was welcoming, attentive and thorough. I'm thankful for his help!

My service advisor took time to sit with me, listen to what I needed, made recommendations and kept me informed on how long it would take to service my vehicle.

I showed up early to my appointment expecting a wait. I arrived at 6:40 AM for a 7:00 appointment. Mike arrived early and came and found me in the lounge , addressed my needs and I was on my way out the door in no time. He followed up with me when my car was finished and even met me at the door when I arrived! Highly recommend.

First time owner of SLK55AMG, so first time servicing it as well. Easy online booking service appointment. Great customer service, good communication on service needed. Great review of past service records, and what service was just updated. Lots of communication during the process over several days. Very pleased!

Mercedes-Benz of North Orlando in Maitland did a much needed repair on my 2008 C300. The scope of services was explained and discussed line by line. The pricing was upfront, with every possible discount available provided. The length of service needed to perform all the work was specified and the work was done on time. My vehicle was road tested upon completion before It was released back to me. Ray, the service representative courteous and knowledgeable. My vehicle is now running as well as it did when I first purchased it new.

Claudia, Jerry and the whole sales team were great, courteous and knowledgeable. It will be great that no matter the model of Mercedes Benz you chose you receive thank you package with your purchase. It will be a nice touch. Be asure that will enjoy my new S Class.

The service advisor Mr. Grable in my opinion is the most efficient, knowledgeable and sincere service manager who is a boon to dealership. I stopped going to other dealership because of him even though they are near my residence. I recommend this dealership because of Mr. Grable.

This place is great. The service guys are amazing. They have gone out of their way time and time again to make sure every visit is well above my expectations.

Marcus Diaz was great! Excellent service.

I took my SLK 350 into Mercedes Benz Orlando for a complimentary Birthday overall inspection & car wash last week. All good! Mike Hertz really takes good care of his peeps. I am very happy with the care & service. I would recommend them to my best friends, etc. Thank you!

I have been a customer for over 15 years, The service and staff have been nothing but exceptional constantly. They treat us very well from the time we call and when we visit. They update you on your service in a timely manner and all service is done with perfection and to my satisfaction. I highly recommend Mercedes Benz of Mailtand.

The customer service was great.They Take care everything nice and fast.

The service people are very nice and recall was done in the timeframe that was communicated clearly.

Awesome service by Chris! He was quick and professional, did not waste any time while doing reception. The rest of the team were awesome too, service time took less than expected and everyone was very nice.

Like most dealership their sales reps only seem to show there excitement at the beginning. I knew after my divorce my credit was "hit" but tried my luck anyway and didn't get approved. I tried to add a co signer no response from the dealership....got frustrated and decided to pay cash and still haven't heard back...Frank the sales manager won't return calls its almost like the stereotype you when you walk through those doors...terrible experience Recommend Mercedes South Orlando over this place any day of the week

Excellent Customer Service! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Usually takes multiple trips to service department to resolve any issue.

Great place to shop.

This is my 4th MB purchase (2nd with this dealership). This was the first time "ordering" a car vs. picking from live inventory on the lot. I found the vehicle ordering process to be transparent and the model inclusions I was primarily seeking were fortunately available. My experience working with Michael Stahlman-Sales Manager was excellent. He was very engaged, from my initial on-line inquiry all the way through the sale. He made me feel like a valued MB customer and was very communicative throughout the entire process (& even after with my questions). I appreciate and value his honest and responsive approach. Additionally, working with Victor Miller-Finance (this was my 3rd time) is always smooth and a pleasure. Thank you MB of Orlando for continuing to making my car purchase experience(s) optimal...I love my new GLE350!

Mike Shadek, Service Advisor provides extraordinary customer service.

False advertisement!!! We scheduled a test drive for a car, we even checked the availability of the car to see if it was there on the lot and their website said yes it’s available! We drive 30 minutes and the car is not there how about that!??? And of course we get a million apologies which does us no good! All the more reason to go to Carvana or cars.com to buy a car! I will never recommend this dealership to anyone nor will I ever buy a car from this dealer, false advertisement!

Absolutely the worst dealership I ever dealt with, especially when it comes to service department. Bought my car here for my 40,000 mile service the very week i got my car back my engine light turned on, I bought back my car to the dealership and was told that the light came on because i drove my car on empty; which i never do. The very next week my engine light turns on yet again and I return my vehicle to the dealership. This time i was told by the service advisor Chris V. that there’s something wrong with my engine and my car isn’t able to be driven and would to stay at the dealer. After weeks of not having a car or being given a loaner car, my husband calls the service manager who tells us we can come get our car and take it to another dealership 😑😑, when the very reason I didn’t take somewhere else is because Chris told me I couldn’t or my car would become inoperable. When I tell you this dealership is beyond incompetent and is prejudice, please stay away!!!!DO NOT BUY A CAR HERE OR SERVICE YOUR CAR HERE, PLEASE!!!!

Service Advisor Rafael Pena did a superb job. Even as Autonation has a way of downgrading the Benz Service expectations that we pay so high for. Would take my benz to another dealer not managed by Autonation.

Outstanding customer service was provided by raul the sales person with highly recommend

Kind of helpful

Very pleased with the prompt service. Ray was great

Complete lack of basic communication with the representatives. I was ghosted for 4 days as was my insurance company on my vehicle. I had to take my vehicle to another shop. DO not go here, there are other options for your MB in the north Orlando area.

My car has been at this dealership since 9/15/2021 for a engine replacement. My rep is very dismissive or unresponsive. Everytime I call, it’s a different excuse. I called the GM and he stated I would get a call back, it’s been 4 days still no call back. They seem not to car.

The service and care provided by Rafael Penea is much appreciated. Thank you Rafael Penea.

I brought my car to the Mercedes dealership in Maitland, FL because one of my run flat tires consistently was losing air. The other tires were fine. I was told that it was because of the recent "cold" weather - it had been as low as in the 50s for a few days. I said that that did not make sense since it was just one tire. They said that that is not unusual - sometimes it only effects one tire. I left with the same tire and it continued to lose pressure and at one point got down to 8 lb. pressure. I am city attorney for numerous cities across the state and need my car to work. When I travel now I have to stop every couple of hours and first thing in the morning for sure to fill the tire with air at a gas station. When I have time (my schedule is very full) I will go back and insist that they change out the tire. By the way, when I purchased the car, I bought the Mercedes tire warranty, so that I would never be faced with an issue like this. My service technician was very friendly, but there is no way that I think he actually believed that one tire would succumb to "cold" weather by consistently losing air. I am very disappointed in the service.

Excellent Customer Service! ⭐️⭐️⭐️⭐️⭐️ I recently purchased a Mercedes Benz GLC 2022 ​and every step of the way Jerry was great. He kept me updated on how long the vehicle will take to arrive and he just made the buying process very easy, and quick! I would recommend this dealership, the entire team there was great. Ask for Jerry as your sales guy! Thank you for everything, I couldn't be happier!

The team at Mercedes of Maitland was great they over exceeded my expectations in a car dealership. Claudia and Glenn are fantastic and a asset to your company because of them and the rest of your sales team I will always come to Mercedes of Maitland for all of my car needs. A special thanks to Daniela and Esiah they made my experience very memorable.

starting with the service provided by the road side service operator until we got our car back the service and attention was excellent !!

Victor and Claudia made this the best experience we have ever had. Thank you both!

Very Good service indeed

Helpful and great service. Awesome staff

Chris an excellent service writer. Really works hard to take care of his customers.

Took my car in for a diag to find out what the issue is. I guess if you decide to not do the work with them, they make your car run worse then when you brought it in.

Had a great experience Marco Diaz and the service team did a great job fixing my car quick and efficient Thank you

Very bad experience

I have been a Mercedes Benz owner for decades. Currently I have an SL63 AMG in Florida and a GLE 43 AMG in Montana. Yesterday I took my car into this dealership to have a trunk lock system evaluated to determine why the latch wasn't closing the trunk lid completely. The service department had my car for more than 7 hours and never called me to provide the diagnosis nor repair estimate. I called twice, was on perma-hold and was dis-connected twice. I had to return to the dealership to finally speak with the General Manager, Service Manager and Service Advisor. I was told by the Service Advisor that he was going to check on it.....15 minutes later he informed me that I was going to need a new latch. He stated that he would email me the estimate, which I didn't get. I called back the next day (today) and left messages with both the General Manager and Service Manager, which apparently prompted the Service Manager to call me back. Needless to say I will not be having the work done on my car at this dealership. I will not be going back to this dealership for anything. If you want to work with total incompetence, then choose to go there. I will be contacting Mercedes Benz corporate and sharing this with them as well.

First impression was that the staff was dismissive. I paid $181 for a diagnosis and NOTHING was done because there were aftermarket parts on my car that I was not will to pay them to change. Instead, he continued to advise me to trade my car in. When I decline the advise and/or the additional $800 diagnosis, I was told that I should come with a tow truck because my care hasn't started since dropping it of. I arrived with a tow truck but my car started perfectly fine when I arrived. I drove it back home. When I arrived at the dealership. It was parked in the "dead lot" under lots of trees with tree sapp, leaves, dirt, debris and dirty hand prints on my vehicle. My experience with Mike Hertz and this establishment was a nightmare!! I would never recommend this place to anyone.

I have actually changed over to this dealership after my salesman transferred over. I have a 2020 A220 that I brought in for my schedule B this was on Aug 18th .. Needless to say my car was not sounding right about a month and a half later. My engine coolant light came on. I scheduled a appointment on 10/18 to have this reviewed. I was told by my service advisor that my coolant was not filled. He advised that he filled it but of course I got a message stating I missed my appointment. Typically, I do not leave these types of reviews. Mistakes happen but the fact that it is not noted I was there say’s a lot. I definitely wanted a record that I was there and that there was an issue with my vehicle as it still does not sound right. More than likely I will be going back to my regular location even though it is further away. Please check your cars after your service.

DO NOT GO THIS LOCATION!!! HORRIBLE SERVICE!! THEY WILL SELL YOU A CERTIFIED PREOWNED CAR THAT WAS NOT EVEN INSPECTED PROPERLY! SAVE YOUR TIME AND ENERGY. I PURCHASED A CAR A MONTH AGO AND STILL GOING BACK AND FORTH WITH THEM ABOUT THINGS THAT NEED TO BE FIXED!!! PATHETIC!! WORST CAR EXPERIENCE!! THEY GOT 1 STAR CAUSE I CANNOT DO 0!!!

Not as fancy as Mercedes-Benz of South Orlando, but it isn't crowded, customer service is top notch, and their prices are super competitive. They are running a 25% special on service and parts

Service on the day was very good , despite extreme disapointments with previous visits. Marcus from Services and Carlton from sales were superb. Can't say the same for previous services.

I just purchased a jag xj 2019 from Roc who drove it down to Boca Raton for me. the car is even better than was explained to me and the service and honesty from Roc is the best i have ever experienced. i strongly recommend this dealership thanks again judge

Took good care of me

Scheduling staff provided stellar customer service. Superseded customer service at Millenia. Alberto was friendly, respectful and thorough. Alberto listened, he helped to increase my comfort level with choosing Mercedes and he was genuinely concerned about my service issue. He displayed that by the way the issue was troubleshooted and solved. However, the staff overall on the property was not welcoming, not helpful, and disconnected. I’m not sure if they know that they are in customer service.

Had a great experience a few times, but took my car in and was very unhappy with the result, been waiting for a week response! My only vehicle and I'm disabled and have missed many treatments!

Victor Miller & Jerry Pare was very helpful and friendly. The others staff made sure I was being helped. Victor & Jerry treated me with utmost respect and answered all my questions. It didnt take too long to put me in my new car.

Do not come prepared to purchase your vehicle with a pre approved bank draft. They will not accept it. Claiming the bank issued draft takes too long for the dealership to be paid. Ironically my bank has yet to be paid for my trade in. You want your money quickly but are in no hurry to pay off my trade in. Please be more upfront with your clients on this topic. I waisted several hours of my time by prearrainging my loan and coming in with bank issued funds.

I usually don’t leave reviews but I have had such an unpleasant experience at this location and service department that I felt led to share. I took my 2007 SL550 to Mercedes in Maitland in April of 2020 for a recall on the SBC hydraulic unit. I also had the car serviced to include the transmission. 1 week later transmission fluid was leaking so I took it back for it to be corrected. Fast forward to September of 2021- my brake light came back on and break fluid was leaking. I might add this car is in pristine condition with only 34k miles on it. I called again and Mercedes immediately had it picked up and brought back to the service department. My car was with the service department for two full weeks. The SBC hydraulic unit had to be replaced again. When I was given an update I was told employees were off, the tech was checking the line, and parts were ordered. I understand the times we are facing right now… however during this time there was no communication at all. I had to call several times to get updates through the looped answering system they have set up which is tiresome. Mercedes stands behind a huge name that is supposed to provide excellent customer service to their customers regardless of the warranty being expired or not. I did not receive that at all. I’m disappointed.

Fantastic buying experience. I highly recommend John Youseff to find the perfect vehicle, and guide you thru the purchase process. John is very knowledgeable and helpful. Always makes himself available, and continues to help even after the purchase.

My service advisor, Rafael Pena, has been great to work with. Highly recommend him.

Great service department. Always taken care of here in a timely and professional manner. Can’t say the same however about Millenia location. After moving to Winter Garden I went to the Millenia location once based on it being closer and that was enough to determine a little longer drive back to Maitland was well worth it!

I’m disappointing with their service department. I brought my car to get service A at this location. The tire pressure were good the service. After 4 hours, the right front tire of my car only got 22. I talked to the staff, they took my car back to got air. After I drive my car back, I haven’t go out for one day. Guess what, the front right tire are completely out of any air. There is 0 air in my tire, so I called this location and ask for a solution. The first receptionist just transfer me to a empty line and let me leave the message. I hang up and called again, and the second receptionist put me on hold for 5 mins and told me she email the supervisor. She just said somebody will call me back probably by the end of today. She told me supervisor is working at this location today. I wait until 5:30pm, and service department already closed. So I really need Mercedes Benz can give me a answer

Always great service. Thank you Mike Shadduck for providing awesome customer service (as always).

This has been my best car buying experience thus far. I highly recommend Ganni. He is just as helpful after your purchase as he is before you purchase. The last Mercedes I owned was a 2012 two years ago, so I had a bit of a learning curve. He responded to every text/email I had regarding the vehicle after I’d already took the vehicle home. He got me approved and locked in the vehicle before i arrived at the dealership. He was honest and transparent. I’ll definitely be back.

Mike Hertz was very diligent in trying to determine the problem with my SLK. He kept me informed with the progress in discovery, estimated time to correct the issue & courteous in every way possible. I appreciate the care & concern. Please let him know.

A great experience as always. Rafael Pena has been our service advisor for 4 years now and he is phenomenal.

Great Service! I have some issue with the Car that I bought recently and they told me to bring it back to fixed it which they did.

Great service

A courteous, knowledgeable, and attentive team ascertained that I was cognisant of all aspects of my auto purchase from a detailed explanation of the car's highlights, to equally providing me with an explanation of all warranties, maintenance schedules, and unique features of my new Mercedes. Financial details were confirmed and not overly complex. Foremost, a genuine concern for my comfort level with the vehicle purchase was both verbally expressed and overtly displayed by the guidance afforded me by the entire Mercedes Benz Team. This gesture affirmed that they "were working for me." All was orchestrated by my Sales Associate, Frank Whitten. Thank you, Frank.

Very helpful staff! Took great car of us and the vehicle

The salesperson extremely helpful and followed up.

Outstanding customer service. Took great car of me and my Mercedes!!! Would recommend them highly!!!

Frank used sales car person wasn’t really nice. He should learn how to say people “NO” more friendly. Update: I’ve called to this number - it is just a main dealership phone number, tried to connect to operator but nobody answers me twice. Looks like it is just a formal answer.

Prompt and attentive service. Mike Shattuck is always the consumate professional.

Purchased my Mercedes with John. He is very thorough prompt professional and made the whole process a great experience. Thank you

Dealership is clean, organized and has a fantastic snack bar. My technician was incredibly helpful and finished the service appointment in the time indicated prior to service. Staff members provided information for additional services included with my prepaid vehicle maintenance. Thank you Mercedes-Benz.

My salesman, Mr. Volence, very knowledgable about the car. Also, my service writer, Mike Hertz, very dependable. Has been dealing with him for years!!

Glenn put me in an SL-550 at a great price and when I stopped by the other day, Drake Grable in service was top notch as well. I highly recommend shopping here for the MB of your choice!

Raul and Edmond are the best. You won’t find better customer service anywhere. Thank you for helping me with my new car!

Very professional customer service. Explained in detail any issues found during the maintenance service. Workmanship is excellent. Very pleasant operation and facilities. Customer lounge is comfortable while you wait.

Wonderful customer service!!!

My service provider Alberto is simply amazing. Always personable and pleasant. Problems diagnosed and fixed. Great communicator!

I had a problem. Apparently my transmission didn't like my radiator. The solution was very expensive because it involved replacing the transmission amongst other things. Fortunately, I had two things going for me. First, I actually had a warranty that had not expired (and I received many calls from people all over the world who were concerned about my warranty. The other thing going for me is Drake Graebel. Drake has been my guy at MB for years. He is understanding, responsive, and solution oriented. He took over dealing with the warranty company, provided me with an automobile, and got the work done in a prompt manner. I am a fan.

I’m new to the Mercedes family and so far I’m very impressed. I’ve had Johnny as my “service guy” twice now and he has been nothing but professional, courteous, and attentive. Definitely an asset to the Mercedes team!!

High volume dealership where service department seemed more focused on quantity over customer service. Additionally for the first time I could not get a loaner car since my Mercedes was out of warranty. I live over an hour away so I had to take an Uber ride to the nearest car rental agency. Seems like they should have at least offered me a ride to the rental car agency. I have been to multiple Mercedes dealerships around the Country and I do not consider this up to normal Mercedes standards. I won't be going back.

This dealer had our car for 2 weeks for key programming. The communication is horrible. No one called to update us, no one returned our calls. The phones wasn’t answered when we called. They blamed there phone system. Although we texted our service guy directly….calls were never returned. The manager was useless. Refused to see me when I showed up at the dealer. Ordered one key and they claimed it was defective and had to order another one after speaking to Germany. Service is HORRIBLE. I will never use them again. Marcus was our service advisor and the manager was Ed Taylor. USELESS!

Fast, friendly service! Will go back again!

In my view the service manager makes or breaks your long term relationship with a dealership. My experience here with the service manager and staff is beyond excellent. They listen and respond cheerfully… I could not ask for more.

Great cars, good customer service 100% recommended 🎊🎉

I had an easy and fairly short wait time while my vehicle was getting serviced. I believe Michael was assigned to me and he was completely professional through out the entire interaction. Made me feel like a valued customer.

Overall very good. Service advisor could have reviewed items individually rather than just saying all were good. Dealership seems a little understaffed.

Warranty work, needed wipers replaced was taken care of immediately

Very disappointed for the first time . You guys wanted to charge me double what the part cost and even though the car is under warranty They claimed it was not coverage . I felt tricked

Our service writer, Drake, has worked to provide us with an awesome experience at every opportunity. Christy added a real upbeat, personal touch to our experience too. Thanks

Terrance and team at Mercedes-Benz of Orlando helped to make my vehicle purchase this past weekend an easy process. Terrance was in communication with me from my first inquiry and helped every step of the way without any of that pushy salesman stuff. Would highly recommend this team to anyone looking to purchase their next vehicle. Thanks guys!

Good and honest service. Professional and courteous. Effective and timely

Very good Custumer service, in the service department as well as sales. Have purchased several cars there and always service our car there. Highly recommend them.

My entire experience was very professional in every aspect.

Maitland Mercedes Benz is the best location to get your service! Drake Gable has always been good to us & this location always delivers!

I loved buying Mercedes with Mr Glenn on Mercedes Benz at Maitland FL , it was an easy and smoothly transaction also before leaving the store i saw some details in the car to fix and he was promptly there to help me . but within a week of the purchase the car started to shake when it was going over 70 miles an hour. I took it to mercedez because it is still under warranty , they looked and said I had to balance the car , so they did it and it improved the tripidation , but after 2 weeks the same vibration returned but stronger , I took it again and they analyzed it and realized that the front tires needed changing and so I had to pay almost $1000 because it was no longer under warranty. in short , the problem has always been this , but they preferred ( make up the problem ) until it went over the guarantee for me to pay . I don't think mercedes was professional doing that . Well , I would like my feedback to be just about good things , but anyway .. I thought it was very important to report this to help a next customer !

Despite my being late for my scheduled service, Service staff was timely and polite, all my questions answered by service agent, he treated me like a valued customer - which does not always happen I think due to the age of my car. He was very helpful and knowledgeable.

Mike Shattuck is the most courteous, efficient and professional service rep.....ever!

Special thanks to our sale guy Marcus great personality made the purchase very easy...

I received excellent service yesterday including a loaner vehicle.

Was able to get an appointment right away for scheduled maintenance and a minor repair

Car buying experience was pleasant and easy.

I’m extremely aggravated and disappointed in Mercedes Maitland service. To say I’m upset is an understatement. I took my car here two weeks ago with a pre-scheduled appointment for a paint defect where the paint on my passenger door is clearly bubbling up after owning it less than a year! I was told by my service advisor (won’t mention their name) that they would take care of it due to warranty. My car sat there for 2 weeks with NO returned phone calls after 4 messages. I finally sent a text and then got a call the next day saying “we can’t fix it under warranty because you were hit.” NO, I was not hit! I have no dent or paint missing! This is a paint defect that 2 certified Mercedes mechanics previously confirmed was NOT the result of being hit. I’m positive if I was hit I would have an accident report! They didn’t want to fix it because they couldn’t make money off me if they did. On top of this, they gave me a loaner car that was dirty inside. It was not clean or disinfected whatsoever- fingerprints and sticky spots all over the seats and leaves in the trunk. I’ve lost ALL faith in Mercedes and once my lease is up, I won’t be buying another one. To wait two weeks leaving me hanging just to go back on their word is deplorable and ruined my weekend. I also saw on the Mercedes Me app they left my car unlocked for hours at a time so I kept locking it remotely. They didn’t care about my belongings inside apparently or it would’ve been locked the entire time since they didn’t plan on fixing it anyway. Shame on Mercedes. Two weeks of waiting for my car for nothing. MERCEDES: Don’t email asking customers for reviews if you’re going to be disappointed in what you hear. And don’t bother responding with your generic comment about calling you to make it right unless you can guarantee you’re fixing my car at no charge !!!

Getting ahold of anyone for answers is near impossible. When you do talk to someone, there’s never a definitive answer. Service had my car for a week immediately after purchase to fix a scratch and a wheel (identified at the time of purchase). After expecting a 2 day turn around and lasting a week, not only had the scratch not been fixed, but there were new scratches that happened at the shop. Now I am wasting another day waiting (hopefully for them to fix it). I DO NOT recommend this place at all.

Marcus is the best service technician ever! He?s always polite and very knowledgeable about your vehicle needs. He provides the best available options for your vehicle and explain in details. This is why I rate him five stars ???? ?? ?? ??

The salesperson Glenn made buying the car very smooth. I was impressed that he had everything ready when I went to pick it up.

1.0 star rating The worst dealership EVER!! they sold us services that we didn't need and didn't want to take care of our problem we had with our new car . I take my 2020 c300 for its first service and wanted the service department to look at my automatic trunk opener, wasn't working at all , service manager says the system is basically junk and doesn't work well even with the more expensive cars ,sounded like he didn't want to be bothered with diagnosing the problem. so he sold me a brake fluid flush at 10k miles, the only reason to change the brake fluid at 10k miLes is when the car is under extreme conditions such as severe weather and used as a commercial transport vehicle, my car basically sits in the garage most of the time !! The dealer is dirty and would not recommend this place at all , plus when we bought the car the sales manager didn't give us an option to transfer tags from our old Mercedes,and I highly doubt they even changed the oil, I mentioned I looked at the oil after the oil change was done and it was so black and dirty , the manager said the synthetic oil captured all the dirt from the engine as soon as you start it that's why the oil looks so black , funny my 05 SLK oil never looked that black after changing the oil . Never buying a car from here again!!!

The process from initial communication, to value for trade in (was Fair price), to working with Michael Miller and Victor Miller on purchase was smooth and no tactical pressure. The dealership is low key but very friendly, not all the amenities of other dealerships but fair pricing. would recommend them!

Even though I got to the dealership 2 hours before they closed the team worked through it all the way until 9:45pm. I was very impressed of how patient and friendly they were even after closing time. Charlie, in sales, really did go above and beyond and explained every little detailed about my new Mercedes-Benz! I was very impressed! Never had someone explained a car and every button as well as he did. Victor, the finance manager was able to get me approved literally right before they closed corporate to give me an amazing deal! I am so happy that I ended up at Mercedes-Benz Orlando! I am Truly satisfied with my experience while purchasing my dream car! I sure will be back in 28 months!!! :)

We purchased our GLC300 from them two years ago. We always feel like family when we go there for service with Rafael and feel like he is looking out for us with his recommendations. Mr. Berryhill the GM always hunts us down to say hello. We highly recommend Mercedes Benz of Orlando and having purchased and been serviced at other dealerships in the past, we would not hesitate to buy our next Mercedes from them.

Raphael pina is amazing alway provides excellent service.

Promised more than they delivered. Salesman was great, the car is good, dealer prep was lacking in details! Car was not properly Detailed.

No pressure car buying! My salesman Mike was easy to talk to and easy to work with.

Mike Hertz, my service advisor, has done an awesome job working with me on getting my vintage 2006 CLK 350 serviced. The technicians are also top notch!

The experience was great. Repair was done in a timely manner

My situation require immediate service, as the emergency brake on my GLK350 would not release. What seemed a nightmare at first, was quickly handled after calling roadside assistance. In under an hour, towing service came out and I was able to get my car over to the Maitland Mercedes dealer. From there, Drake Grable, advisor made the service needed happen within a few hours ! Not only did I get a new emergency break installed, my car received a hand wash too. Not exactly how anyone wants to spend their day, but I?m grateful for the dealership, roadside assistance, Drake and the service team involved ?

Went In Today For Tire Pressure & All Fluids Filled & Car Wash Have Been Going To This Locación Since The Beginning When I Purchased My CLA 250❤❤ Great Service & Wait Time Was Very Fast As Always A Pleasure TY

Unfortunately, I cannot recommend Mercedes-Benz of Orlando at all. They made gross misrepresentations about the pre-owned car they sold me, and then were very difficult to deal with to resolve the issues. They did not want to work with me to ensure I got the car they told me they were selling me, and for which I paid cash. Their only offer in the way of a remedy was to give me my money back, which I didn't want. I have had the car in my possession for five weeks, and three of those weeks it was at another dealer getting the things fixed MBO knew needed fixing and failed to fix prior to the sale. Furthermore, the temporary tag they gave me has now expired and there is no record of my car's VIN in the state system, indicating that they either are holding up the title and registration paperwork, or they filed it incorrectly. They have yet to address this title and registration issue for me. So, 0 out 10; do not recommend. The ONLY good thing to come of my dealings with them is that I got a great car, in spite of all the falsehoods and misrepresentations

Excellent, as always. Would highly recommend to others.

My main regret is "no Mercedes hood ornament" to aid in my parking garage space. At 84 on April 21, I live in a CCRC and the parking spaces are tight. I really miss my Mercedes hood ornament, which I have had on all of my Mercedes since 1979! But all of the Mercedes personnel in Maitland were excellent!!!

I recently purchased my first MB at this dealership. I had visited and interacted with the South Orlando dealership and did not feel valued so I decided to try the Orlando dealership, before calling it quits and going back to a Lexus dealership. Nothing against Lexus, I’ve enjoyed them for years. Just wanted to spice things up a bit and still keep it classy and I was able to do just that at MB Orlando. Special thanks to Roc who I worked with over the phone and email and Mike who ended up being my outstanding salesman. Mike made our experience amazing and was very accommodating. Thanks Mike and the entire MB Orlando team. I think you have a customer for life 😊

My tire light came on and I brought my cla 250 into the millenia location on my way home from work. Two days later the light was back and I called to get the tire checked. They had no availability until the following Monday unless I went and waited for an opening. I called and got an apt within a few mins and the process was positive. Alex Rodriguez walked me through every step, from check in to finding our the tire needed to be replaced. They had an accurate timeline and I was able to work from the lounge while they took care of everything. Once completed I had a few additional questions about touch up paint and oil change timeline. Throughout everything Alex was positive and took the extra step. They were busy and I never felt like he was rushing me out the door. Though the dealership is a bit out of the way, I will schedule future maintenance here because of the level of service I received today.

I purchase a 3 year maintenance for over 2k for my surprise the services does even cover rotating the tires plus they will no even provide us a loner car so we had to take a Saturday to go and get the car services I will never buy another car from them they missed let us

Mike Hertz has been our tech for over 25 years and he is always receptive to our needs. He has been outstanding to work with all these years and even though we recently moved more than an hour away, we still use MB in Maitland, Fl. for our purchases and service needs. The reason we remain loyal to this dealership is largely to do with Mike.

Fast and complete service. Outstanding service rep Marcus Diaz and no one better than my salesperson from 2018 Claudia Grazioli ?? She the best!!!

Was promised a response from the finance manager regarding service I pre-paid and fully expect. Also service reception employee was very rude taking personal video calls while I waited to be completed.

I highly recommend going to Mercedes in Maitland. By far the best car buying experience I’ve had. Wonderful people who have been there for years. I went to the location at millennial and they didn’t have time to work with me. Marcus, my sales rep was very helpful and listened to what we are looking for.

Starting problem (Smart for Two EV) Tech could not duplicate the problem. He and Service Adviser were very professional and tried their best. Problem re-occurs.

New to the area - used the service dept for the first time. Very professional, efficient and high quality service. They were able to fix something that initially was thought would have to be replaced, reducing the expense by a substantial amount. Happy to have found a quality service provider!

Excellent customer service, kind staff, and helpful.

Last week I purchased beautiful S class for $50k, sales process easy. I had a problem with a soft closing lock a week later and found out that they gave me a "great" 90 day warranty that they didn’t activate. When I called, it took 3 days to get the warranty turned on ( without car). Then the warranty company declined the claim because they said I have to wait 60 days to make a claim, unless I take it to an Autonation store. In Jacksonville, where I live that means taking it to a Ford dealership—who doesn’t even have Mercedes diagnostic equipment. I gave up and paid for the repair. Hopefully,I won’t need this basically worthless warranty— Ford dealerships can't fix Mercedes. Even better, maybe they’ll make it right and I can amend my review.

Process was easy. Everything well explained. Team, especially Marcus, were easy to work with. Will buy from them again.

Best experience I had buying a car. Frank and Nick were great! Really satisfied with the car and service!

Purchase beautiful S class for $50k, sales process easy. I had a problem a week later and found out that they gave me a great 90 day warranty that they didn?t activate. When I called, it took 3 days to get the warranty turned on ( without car). Then the warranty company declined the claim because they said I have to wait 60 days to make a claim, unless I take it to an Autonation store. In Jacksonville, where I live that means taking it to a Ford dealership?who doesn?t even have Mercedes diagnostic equipment. I gave up and paid for the repair. Hopefully I won?t need the worthless warranty. Even better, maybe they?ll make it right and I can amend my review.

Had to returned the vehicle back 3 times after the initial repair. Oil leaked.

They do not do their job well. They took over 3 months to transfer a title and in that time they sent me a FALSE temporary tag registered to someone else and that got me ARRESTED!!! Their inability to do their job got me arrested in front of my young cousins. I would never buy from them ever again!

First, I would like to thank the Mercedes dealer staff which was unbelievably awesome. The sales lady Claudia was absolutely amazing. She helped a lot since the beginning, she helped me build the car I wanted and paid attention to every single detail of what I wanted. A week before I went to the Maitland location I went to the Millenia location, When I first got there I felt like I was not welcomed at all. I was very excited to buy my new car but the sales guy was not friendly and did not care at all, it was right after I spoke to a friend of mine that recommended me the Maitland dealer and I'm very delighted for going there. Thank you very much for this amazing experience.

Had routine service performed on my vehicle. No problems were reported with the service. My Mercedes Benz has a total of 299,419 miles on the vehicle. Original motor and transmission and it runs good. Thank you for building a quality vehicle.

I purchased my first Mercedes and brought it in for the 10,000 service. Drake Grable, my service advisor was very knowledgeable and kept me informed during the process. The process was efficient.

I recently drove over a metal rod that got caught in my wheel well and made a terrible noise while I was moving. I called Mercedes Maitland and they were able to look at the problem same day and remove the rod while I waited. Fortunately there was no damage to the tire, brakes, or the well. I have been a customer for 13 years and always have a good experience. However, the service I got from my advisor and the service techs this time went above and beyond.

I have been sending all my vehicles to the Mercedes dealer for over 15-years nd is very please with the quality of their service, courtesy of their staff and pricing for work completed. As a result, I have recommended a number of my relatives and friends to this dealer for sales and service; they are all satisfied and impressed. Keep up the good work.

Service was provided as promised. All steps were explained and completed in the time frame they committed to. I appreciate the nice lounge with coffee and space to use my computer.

Great Service, my first MB and I'm satisfied with the class of service that I expected buying a high end vehicle.

Always great customer service and Mike H. Is the best. Always helpful and explains everything in detail. Great experience all around.

I love the car .. I have it now for couple weeks ... it?s awesome!!

Everyone was focused on helping me out, I had a tire issue that needed to be addressed and I did not have an appointment.

I have been a loyal customer since 1992. I have had only positive vibes. I recently had a blowout on the Turnpike. I called the dealership and was told that the Svc department was closed at 3pm and my ETA would have been after 6pm . About 15 minutes later I got a call but did not recognize the number........the caller was MARCUS DIAZ. He asked me if I was safe and I explained I was on the tow truck and would be arriving after 6pm. He reassured me he would wait for me and not to worry as he would have transportation for me to get home. True to his words the tow truck drove up and he was there like a parent waiting for his child. I have always had a good review but I am even more convinced. Thank Marcus.

My service advisor, Mike Hertz, is always top notch and provides me with excellent customer service. I really appreciate his tremendous attention to detail.

Have had issues with passenger air bag and restraint system for years. Light was constantly on and parts were replaced, but then the light would come back on. Was told at times nothing was wrong and light reset. Finally last year, was told it would be repaired as but parts needed to be ordered. Took 3 months of calling a few times a month and corporate office to finally get ?the parts?. It is now fixed, and I am hoping it doesn?t break again, as I don?t want to go through this again. On plus side, employees were always polite, but unfortunately, nothing was getting done.

I went to gave services to my car and it was terrible. I am very disappointment with the service. They do not gave any receipt of what they did in my car. My car had a sign that said that need maintenance and that is why I went and after they returned the car the sign was there and I had to returned the car again. I came from the dealer and I saw a damage in my car. They changed the a cover from the are where the cars is reworked.

I was able to make my appointment on line for the next day. On arrival, I was greeted immediately, the service was concluded quickly and check out was very efficient.

Just completed a GREAT experience with Raul, Nick and the finance and service teams. Really smooth transaction process. Highly recommend doing business here!

I had an excellent experience with this dealership service last week when my car wouldn’t start. They helped me with roadside assistance and got me back on the road quickly

This was by far one of the best car buying experiences I have ever had. From the time I walked in the door, the Mercedes Benz of Orlando store treated me with dignity and respect. In addition to the exceptional service, and beautifully well kept store the process was very quick. They really respected my time and got me in and out leaving me plenty of time in the day to enjoy my new car.

We had a great experience dealing with Jerry Pare when purchasing our used Lexus. He was always prompt, courteous and always working with us for the best deal. I have purchased more vehicles than I care to admit and can say without a doubt dealing with Jerry was the smoothest and easiest transaction ever. A

The service department is efficient, friendly and knowledgeable . I can always count on them for excellent customer service. Thank You!

It has been about a month since my service on my 2020 GLS 450. I scheduled it about 3 weeks in advance as I was told there would be a loaner available if I waited that long. On the day of service there was no loaner available, so I was driven to Enterprise to get a car. In the afternoon when my car was ready I dropped off the rental per my instructions at the dealership and was told that was that. 3 days later Enterprise calls me and told me they were charging me $118.00 for the car as nobody from MB ever called to tell them their vehicle was dropped off. I called the dealership and was told the service manager was "handling it" but I should call my bank and dispute the charge. So now the problem between MB and Enterprise has somehow become my problem. I e-mailed MB on 1/22 to follow up because nobody had taken initiative and followed up with me. I was told that day the service manager would write a check to reimburse me for the cost of the car rental. As of today I have received nothing nor heard from MB again. Losing a loyal customer that has gotten 2 cars and spent thousands in service over $118.00? Even when I e-mailed the GM, Mr. Berryhill, he copied me on an e-mail to someone else with a simple "get this resolved". No apologies, no "this isn't representative of us", nothing like that. Overall just terrible.

Ivan Borgon was pleasant to work with, professional and kept me updated on the parts/service progress. It's very help to be given a complimentary loaner car to drive.

Great service and knowledgeable staff.

I always have a comfort level with staff when needing any service.

Service was fast checking in and my car was finish and clean when I returned from a appointment.

First met Francisco when beginning the initial stage of "just" looking. He was excellent, no pressure whatsoever. We continued to look, and returned to buy from him.

Mike Hertz is my service adviser is great. He?s knowledgeable, always available, and honest about work to be done.

Mike Herts did an excellent job from start to finish. Care and concern was given from the time I called to say that I was running a little late until I arrived and was turned over to Mike. He was very personable and thorough in his explanations and care with my vehicle down to the cost.

Mike did a super job. He is very professional and made sure everything was complete.

I had my car serviced there just recently and Mike Shattuck and his team took really good care of me! I also purchased my car from this dealership the day after going to another dealership that did not provide GREAT Customer Service. Kudos to you guys for setting the standard high!

Great experience as usual. Purchase process is Hastle free, effective and efficient

Ray Lopez my service provider was awesome. If I had a question, he had the answer. Incredible job.

Mike Hertz was excellent! Very attentive and got me in and out because he knew I had a lot of business needs I had to attend to.

I would like to recommend Mr CHARLES LITMAN if you are looking for a honest and knowledgable sales agent.

Mercedes Benz personnel were pleasant; their service department explained in details the needs of my vehicle. Their representative kept me informed and at the end they provided a final bill which was reasonable to the care of my vehicle. Thank you.

Had a very pleasant experience buying a Cadillac from Mercedes-Benz. All Personnel were courteous, professional and very easy to work with.

Once again the service and attitudes at Mercedes Benz of Orlando personnel has exceeded all expectations.

Great and Excellent Customer Service Provided by Marcus Diaz and service and cleanliness of the car once work was performed.

I stopped by this dealership for my scheduled repair estimate for panoramic sunroof shade mechanism that shredded itself during my attempt to open it one night. I received a quick and reasonable quote so I left my Merc for the repair. Not expecting to have problem fixed on same date, I brought my dog with me. Ray took care of offering me and my dog a shuttle ride back home so we did not have to wait there. I was able to pick up the car in good working condition the same day. I highly recommend this business for all your Benz needs. A

The facility was very clean and the Service Staff was tremendous and I wouldn?t go anywhere else.

My service appointment was easy to make and the service time was under 4 hours.

Efficient service. Waited while vehicle was checked and dealership got me in and out quickly.

Mercedes of Orlando is alway efficient, professional and prompt. A pleasure to do business with.

We moved to Florida 3 years ago. Bob Kopperud rolled out the red carpet for us. He went above and beyond the call of duty to make certain we were 100% satisfied. My husband bought his 1st Mercedes Benz in 1967 in Chicago, Illinois. He moved to Kansas City in 1984, Married Yours truly in 1986. He surprised me on My birthday with My 1st Mercedes Benz, a 190E in 1987. He has bought me several down through the years. Chicago, Kansas City and Florida Mercedes Benz Dealerships, Sales, Service departments have all been top notch. Class act. I just had My 2019 in for its 2nd service appointment. Marcus, Service advisor made me feel so special. He gave the Old school customer service that we Love. I have nothing but good things to say. Thus the reason I keep buying them. Continued Blessings, Marva Ford

I am so grateful I stopped into this dealership and had the opportunity to work with Annas !!! He listened to what I was looking for, and what my needs were in a new car and found the perfect car for me ! The entire experience was first class from start to finish!

Great sales service, and easy buying process, but I do think in this case compared to other Mercedes Benz dealer it is lacking more incentives and programs like frequent buyer, or first buyer VIP that gives you several benefits.

We worked with Alberto to have our Smart car serviced and he was exceptional. Everything he said occurred timely and he was quick to work with us to make the pick up after hours an option. Great service and went the extra mile in replacing a battery at no charge that may have not been under the warranty. Would everyone to use Alberto and Mercedes Benz of Orlando for their maintenance and repairs.

I?m always pleased and satisfied to work with my advisor Michael Hertz. The price of the battery was expensive. Overall very satisfied!!!!

We drove from Savannah to look at an E450 cabriolet because the Savannah dealership wouldn't match their advertised price. after getting to Mercedes-Benz of Orlando, we were glad we made that decision. Brian, our sales person, was super friendly, knew about every bell and whistle the car had, and made the whole process as painless as car buying can be. We will gladly make the 4 hour drive again when it's time to upgrade.

The experience that I had at Mercedes-Benz of Orlando was much better than any other car purchase experience I have ever had in the past. Much of that is due to the friendly and courteous staff there, which includes the salesman, Terrance Lee, and Edmond Grigoryan who assisted me with the finance. Neither of these gentlemen pressured me into my decision and instead made me feel very comfortable and at ease about the vehicle I was getting. I was very well taken care of and I appreciate that immensely, so thank you Mercedes-Benz of Orlando!

Everything. I went to the other big Mercedes dealership in Orlando and was disappointed and almost gave up on getting a Mercedes all together. A friend suggested that we try this dealership and I was so happy that I did the staff was great and kudos to Victor and Claudia for making it happen

I have worked with salesman Glenn Volence over the past year to select and build my new Mercedes GLC 43 AMG Coupe. Glenn has the experience and customer focus that put me at ease all along the way. I can't say enough about his value to the buying process. Well done!

Ivan in the service area is wonderful. He made sure that all of my concerns were taken care of! Thanks Ivan!!

Glenn Volence was a pleasure to work with ... he was knowledgeable, patient and considerate. We look forward to continuing our relationship with Glenn to assist with our future car purchases.

Kathy with Mercedes Benz of Orlando did an exceptional job helpping me source my new AMG from across the country. There were very limited options on the West Coast so with the help of Kathy and her team, my new car showed up flawlessly about a week later. Amazing!! Thank you for all of your assistance from across the country! I'll be using you again for my next vehicle purchase!!

The quality of service and attention to detail has been superb at the Mercedes dealership of Orlando.

It was excellent and my service technician was knowledgeable and courteous. I would come back.

If wouldn’t be for Rafael (my Service Rep since I bought my car three years ago), I would give a low score for Customer Service for the last time I’ve used Maitland Dealership service (this week). Rafael made up for all the mistakes other people did and I am happy with his constant outstanding Customer Service skills, going above and beyond to make his customers pleased with the services this location is offering. Kudos Raf! However, I have to say that I expected much more from this brand - one of the reasons I did not buy any other brand. Hopefully the Management will improve their overall services going forward. Covid situation can be blamed for a few things but not for the lack of Customer Service. Regards, Felicia

My car went in for oil change service and the wrong fluid was placed in the wiper tank. This has caused major damage to all the glass on the car. I do not have confidence in this dealership to take care of my vehicle as they are not interested in going above and beyond to fix the issue that they caused. I regret bringing my vehicle here.

terrible service, brought car in for service, and after leaving i noticed my radio wasn't working. They said it would cost 2600 to fix, It ws working fine when I brought it in>

In March of 2020 I purchased a 2020 Mercedes GLB 250, and let me tell you I was so excited. I have owned Lexus, Audi, Toyotas, Hondas and BMWs, but never in my wildest dreams did I think I would own a Mercedes. And unfortunately based on my experience, don't know that I will ever want to own one again. In complete transparency, I buy a new vehicle every 1-2 years as I just haven't found the car I love and I thought the GLB would be it! I liked the boxy style and the size and again it was a Mercedes :). The buying experience was average, our sales gentleman was great and very responsive. However, things went downhill after that. In the short time I owned the vehicle, I had it in 2 times for service (engine light) and it had 2 recalls. I understand it is a brand new model, and the kinks probably needed to be worked out, but the customer service was awful - the worst experience I have ever had. When I called about the recall notices, it seemed as though it would take an act of Congress to try and have the car serviced. I was told, I would need to bring it in for assessment, and then if it was determined to have an issue, I would have to bring it back, with no offer of a loaner vehicle. The second time I brought it in for service due to the engine light, we made an appointment for 11am on December 15th, when dropping it off, my husband discussed some other technical issues we were having with the entertainment/Apple Car Play and asked them to ensure everything was working, along with checking on the recalls. Around 7pm the evening of the 15th, we had not heard from Mercedes, so we called, and the service department was closed! Hmmm, so how was I going to get my car, that I needed the next day, guess I wasn't! I spoke to several folks in Sales who were of no help and simply told me there was nothing they could do, I left a message on the voice mail of the Sales Manager after requesting to speak to a manager, do you think I heard back, not at all. The next time we heard anything about our car, was the next day when we called Service to check on a status. Of course, they apologized but can't say it was genuine and did not seem to be concerned we had been inconvenienced. We were told we would hear back when the car was ready, which was much later in the day. Needless to say, I am extremely disappointed in the service of this dealership. I understand my Mercedes was probably one of their lower end models, but I was a customer, who likes to buy new cars, and very well could have advanced my purchases and been a loyal Mercedes owner. We traded in the car 2 weeks later, and I found a Lexus RX350 that I absolutely love - the sales experience was AMAZING and so far the customer experience as been fabulous. So long Mercedes! For all you future Mercedes owners I hope your experience is better than mine.

Big shout-out to Elizabeth F. in Sales (or maybe she's a receptionist, both times I encountered her she was at the front desk) for CONTINUALLY STIFFING HER DELIVERY DRIVERS. I mean, we're only risking our health to deliver people their food during a PANDEMIC, being paid like servers which means TIPS COMPLETE OUR WAGES, and USING OUR OWN GAS & MILEAGE for the job, but okay Elizabeth, you keep going ahead and keep STIFFING YOUR DRIVERS. I didn't realize Mercedez-Benz of Orlando hired such slime. 👎👎👎

I am so disappointed with Mercedes Benz of Orlando. Preparing to return my leased vehicle, I noticed they’d sold me a 4 year policy of a 3 year lease. The tire alignment my service advisor told me wasn’t covered was indeed covered. Prior to taking my car back, I spoke to two people who told me that no policy covered an alignment. The finance guy also told me I was wrong until I showed him after which he told me it was probably too late to do anything. He said it was service managers responsibility and went to find him but he wasn’t available. He left him a message and said he would call. The following week I left 3 phone messages asking the service manager to call me. Two weeks later and still no call. Hopefully the general manager will see this review and do the right thing and call me.

Excellent and fast, and able to be scheduled at the last moment.

Always hassle free and welcoming

Excellent service. Staff is great! Obtaining service when requested!

My service agent was efficient and provided me with a loaner while my car was being serviced for my B1 service. That my friends is great customer service.

Drake Gable is personable efficient and very thorough. I trust him and he is the reason I get my cars serviced at Mercedes Benz of Orlando

Drake provided excellent professional assistance and promptly repaired our vehicle

The service department has always been very efficient and helpful.

Terrance, Kathy, and Edmond provided me A+ exceptional customer service. Forward to leasing with them in three years.

I made an appointment for service two weeks in advance and arranged with the dealer for transportation back to my home while the service was done. This, despite having an extended warranty through AutoNation which, I was told, entitled me to a loaner car. When I arrived at the dealership, I was told no transportation was available. Very disappointing. The service technician did try to expedite the exchange, which was appreciated.

Terrace, Kathy, and Edmond Offered fantastic A customer service. Looking forward to leasing with them again in 3 years!

Brought vehicle in for service at my scheduled time in the am. Was asked to wait an hour for routine maintenance. Told them I would come back after 1:00. Called multiple times after 1:00 for an update, no one answers the service line. Tried through the sales department only to be transferred to no one or disconnected. Got back to the dealer at 5:30 to find out that everyone left for the day and my vehicle was never serviced. Was not offered any explanation nor a replacement vehicle and was left with no vehicle and no idea when my vehicle would be fixed. Should have known after horrible sales experience. I will take my business elsewhere moving forward

Excellent service. Car was washed after the service.

Job is done smoothly within time frame. plus always a courtesy car wash.

My 2015 SMART Fortwo Electric Drive was picked up and delivered to my house in a very professional and timely manner. I am very pleased with the service provided by Mercedes-Benz North Orlando. I highly recommend their service.

Easy to schedule an appointment. Service was very good.

Recently Purchased 2 Cars from this location, Both extremely great interactions. Terrance was an amazing sales person and so was I finance guy, the whole team at Mercedes-Benz of Orlando made our transaction very easy and went above and beyond for my wife and I, we will definitely will return for future business

Professional good service

Excellent customer service, very clean and comfortable waiting area, friendly staff

Great service. They provide friendly and quality service from the moment you arrive until you leave the premises.

Annass was phenomenal. Highly recommend purchasing a car with him. He?s very honest and really helpful.

Our service manager Mike Hertz was phenomenal. He took such good care of us. His communication was great, from explaining what the service entailed to when the vehicle would be ready was amazing customer service.

Had a good experience but found maintenance costs through dealer to be exhorbitantly expensive. Service performed elsewhere.

Was wonderfully attended to by Raul and Ganni, they worked diligently to make a deal happen. All the while being incredibly attentive and kind.

Probably the best service department around. It is why I own my GLC 300. Service advisors are always courteous and thorough and technicians do their best to complete service on time. And although I have had a couple of issues over the nearly 7 years I have driven vehicles from this dealership, they have always made things right 110% of the time!

This place is by far the worst service I’ve received anywhere EVER! I brought in my car for a airbag switch. Mind you, they are the one who keep contacting me to come in and switch that airbag. So I schedule an appointment 2 weeks in advance. When I bring my car in on that appointment date 11/25 at 1 PM the day before thanksgiving, I was told that I can get my car back in 2 to 3 hours. When I call them at 4PM no one answered. When they finally pick up the phone, I kept getting transferred. So by 7 pm, I started to worried so I head over there, just to find out that they are close and and they will not open the next day (because of thanksgiving) so I had to spend the holiday with no car. Absolutely the worst service ever. I expected so much more professionalism from this people. Beyond disappointed.

Recently i took my MB for service and Alberto has always been there for us. He is very professional and treated you as part of the family. We love to see him every time.

Terrance whom I have never purchased from greet me and know my history! Very impressed so buy one from him!

Very good services, quality and people

Awesome quick scheduling and providing a loaner vehicle. All service was excellent.

They are always professional and do great work! My service rep is Rafael and he is the best I have experienced.

Just got my car back for the second time. September they replaced my belts last week those same belts frayed and were about to break. I didn’t get an explanation an apology for the issue or anything. I even had to spend a few hours back and forth arguing about them trying to charge me for a tow, I expect better from Mercedes.

They are always professional and do great work! My service rep is Rafael and he is the best I have experienced.

Drake a fable was very helpful

I was very pleased with the service I received. The service person kept me informed about the repair on my car and the time it would take. They were very accurate. I would definitely return if I have a problem

The service was excellent. I was given a loaner to go back home. I received a call four hours later that my car was ready.

Service Representative was friendly and professional; answered all of my questions and addressed my concerns.

So easy and everyone was very friendly and helpful

Service is excellent; Mike Hertz is extremely responsive and attentive!

I had my Mercedes-Benz E300 serviced for the 40,000 mile check up. I usually work with Drake Grable. He has always listened to all my concerns and answered all my questions. He makes sure the entire process is smooth. I would recommend working with him.

I have been taking my GLK350 here for the past 4-years and it?s always been a highly favorable experience.

Working with Glen was a great experience! Thank you!!!

I had service advisor his name is Drake . He was super nice knowledgeable professional.

Quick A service completed . Very courteous staff and service advisor

My service advisor Drake never missed a beat in continued outstanding customer service.

Annas Gannaoui in sales is great! Will not give you the typical car sales pitch and will work for you.

Awesome service and selection.

Great atmosphere and very nice location.

I had a roofing nail in my tire...Mike Shadduck worked me in that day and the tire was repaired quickly. Thanks for the great service.

Appointment was easily made with a phone call and service was provided on that day and completed as promised.

Had a nice experience for service on my Mercedes. Service tech explained the maintenance prior to the actual service.

My customer service manager is outstanding. He provides excellent follow through and follow up. I appreciate that he knows my name and takes the time to tell me what?s happening with my car.

Great customer service. Alberto went above and beyond to make sure my car was taken care of.

Needed service but could not wait, so I was taken home and could pick up the car the next day. It was ready when I arrived, and clean.

Took my car for check engine light and malfunction of all mr driver assist features. Car drove well once from the dealership. When I drove it again 2 weeks later, I experienced the same problem. Now I have to go back. This is an inconvenience as they had my vehicle overnight the first time. My issues are still not fixed.

Car repaired quickly under extended warranty.

I had an excellent experience with Raul and the rest of the team from car shopping to purchasing . Everyone I encountered was attentive, helpful, and not the least bit pushy. Highly recommend.

Overall good experience with dealership. Salesman and staff very helpful and knowledgeable about their products. Will recommend to my friends.

excellent staff - quality workmanship - very happy with Drake as a rep. Poor parking and congestion in service area

Make sure you get your car checked out by both a mechanic and body man before purchasing your vehicle here.

Mike Hertz-service associate-the best

Excellent service and care during my visit this past month.

Kathy was our sales rep and she was awesome! Profesional and knowledgeable of the Mercedes Benz vehicles, she worked with us without pressure. The process to test-drive was easy and financial forms were a breeze. Definitely a dealer we will be returning to! Thank you Kathy!

People were great, very nice Jeep. The whole process was easy as they are a 1 price store, so I was in and out

Good d experience as usual. However wish it didn?t take so long

i am extremely disappointed...bought a used car from them....on the way home 2 warning lights were triggered..(anti skip braking system and tire pressure) i have called the salesman, used car manager, manager numerous times over a 3 day period...no one has called me back!!!!! very poor business practice!!!!!!!

I have owned my car for four months now and I have had nothing but a positive experience so far. From the sales process to having to come in to get a flat tire replaced, the customer service has really shown that they care about their customers and they want to retain them. Alberto is an excellent service advisor and made my life much easier this past week. Thank you !

They solved my problem with a no notice walk in. I truly appreciate the professional service they provided me. The service representative was professional. He listened to my needs and solved my problems with my car in short order. I truly appreciate the fact that I felt the entire service staff was providing support that day.

Service advisor Mike Shattuck has an excellent customer service and professional.

Always in and out in a flash regardless of what work is being done. No upselling. I live 200 miles away and drive to this dealership where I bought my Mercedes to have it serviced because the other dealerships I?ve called to all quoted me higher prices. I?m loyal to this dealer for a reason. Ask for Mike Shaddick he?s honest, reliable and Doesn?t try to nickel and dime you.

The sunroof on my C-280, 2006 was tested for defects. No defect was found.

First visit. Very impressive. Service advisor kept me appraised of the process while I waited. Could not ask for more.

Love Mike Shattuck, my service coordinator and takes great care of me and my car!

We love this place! Excellent customer service!

Terrance is a great sales person , extremely knowledgeable , patient and hard working !! Would absolutely recommend working with him !

My service agent Alberto was fantastic and he went above and beyond expectations

My salesperson , Frank Whitton of Mercedes Orlando, is the salesperson I've always gone to for purchase of a Mercedes. He's always dependable, takes as much time as I need and answers all my questions. If need be, he will come to my house and show me some details that I couldn't remember. I'm never rushed to make a purchase and tries to give me the exact car I want. Mercedes S 450 is the best car I've ever driven and will continue to buy one in the future.

It?s always a great experience. Thank you Mike Hertz

Always a great experience with MB of Orlando! Customer service with Ivan has always been very good.

It’s most important you have a contact at the dealership that you trust. I have Drake Grable as my Service Advisor, who has my back and sees the service through to completion 👍

Friendly personel. They didn't try to oversell. Straight to the point. This is a dealer I can trust. I give especially credit to service agent Ivan Borbon. He was very professional and took care of my car in a expediently matter to an affordable price. I will be back.

My car has been there two times in the last week and is still having the same issues.

Quick and easy. Had my car towed in, they gave me a loaner, tire fixed next day since it had to be ordered.

Ivan is my service representative. He is knowledgeable, professional and gets the job done the first time.

Everything went well. I was very happy with my service guy. He is very polite and nice.

As always my experience getting my car serviced was a stress free experience. When I arrived, I was expected by my advisor and the car was serviced, washed, and delivered in the time promised.

Bob Berryhill and his team of professionals treated me with courtesy and professionalism, and made the leasing experience very smooth. They get it!

I serviced my vehicle at this dealership for the first time and I loved the service in every way. Very professional, very friendly and detail oriented. Answered all my questions. I Will Recommend to everyone.

Service Department at Mercedes-Benz of Orlando is excellent! They are polite and professional. They did a great job on my car and cleaned it also! We know that we are in good hands when we take our car to be serviced at Mercedes Benz of Orlando!!

Rafael is terrific, knowledgable and personable. Really shows that he cares.

My service adviser Mike Hertz always takes great care of my car. Explains the problems and gets them fixed.

Easy to work with. Explained every step of the process.

Service is excellent; repairs were done very quickly.

Drake took excellent care of us. Kept us posted on how repairs were progressing, gave us a fair and reasonable invoice, and was a pleasure to work with. My car was cleaned inside and out, a very pleasant surprise! Thank you Drake and thank you Mercedes Benz of Orlando.

Had a problem with one of the side view mirrors that required replacement. My service advisor, Mike Shattuck, was his usual helpful, professional, and resourceful self in acquiring the replacement mirror and arranging for installation. I left the dealership very satisfied.

Punctual service and having a consistent advisor each time you visit. Mine is Mike S.

Excellent sales and service team made buying a pleasure

Attempting to purchase a car during a pandemic proved to be a daunting task until I stumbled on Mercedes Benz of Orlando and Nick! I had been searching for a vehicle AND a way to purchase with little or no contact. I unfortunately have a bunch of risk factors related to the virus and it was important to avoid all contact with people. I contacted dealers online and most never called back. The only ones that did seemed to think that they were doing me a favor by selling me a car. We sent a “please contact me” message to MB of Orlando and within 12 hours Nick contacted us. It was the beginning of one of the easiest, most pleasant auto purchases that I have ever made. Nick did everything possible to address my special concerns. Could not visit the dealership to see the car...Nick sent a dozen pictures! Had some questions about my “deal”, Nick involved his manager and the problem was solved. Nick even met me at the dealership where I was returning my previous car to deliver the new one. Truly amazing, positive experience! If you need a car, call Nick and Iash at MM of Orlando. Their care and concern have earned them a long term customer!

Great dealership and excellent service dept., I also purchased my last 4 cars here.

Professional. No problem with accommodating my request for waiting for vehicle.

Very clean facility Very friendly staff Service is always fast and done right

I’m have very nice experience with Mercedes of orlando

Very clean facility, and everything was quite professional.

Great experience both in Sales and Service. Everyone acted very professional.

Drake has taken care of my family for years and keeps everything in perfect working order .... He has been part of this community for years and years in the automotive industry....

Excellent service, they took me in with no appointment.

Markus in service is awesome! Went to South Orlando for years and they did me wrong so decided to try here. I was not disappointed and hope to continue going here!

Service was finished pretty promptly. Car clean when picked up.

Quick in and out, thorough information provided of my services and well organized process.

Drake always makes brining my car in for service an excellent experience. He?s attentive, prompt and professional.

Glenn was excellent in securing our 2017 Mercedes. Thank you so much.

Marcus was excellent. Got my car serviced and ready on time with good communication along the way

I worked with Raul Odetti from the Internet Sales Department. Mr. Odetti responded immediately to my inquiry then corresponded repeatedly. From inception, the buying process was seamless. Mr. Odetti was very informative, knowledgeable, and professional. If the opportunity arises, we will work with Mr. Odetti again and highly recommend this dealership. All around great buying experience and very happy customer.

At this we recipe good customer service , check in crew and service crew . The appointment set at 1:00 PM on time crews. My satisfaction Is good for now . We continue waiting

I bought my car with Claudia, amazing customer care.....

Great experience with the dealership. The service manager, Mike Shattuck is always wonderful. I will continue to support this dealership.

I can always depend on the service!

Mike Hertz is very professional and helpful.

Marcus always gives us great personnel service. The waiting area is very comfortable.

It was a very good experience. I was treated with respect and was transported so I did not have to wait at the facility. Everyone was friendly and cooperative. Most of all, I trust Marcus Diaz who is personable and understanding of my car needs.

There service team (Marcus) is outstanding!

Excellent communication during service visit. The lobby waiting area was comfortable.

I felt very comfortable while my S 600 was serviced lately. Mr. Mike Shatuk clearly indicated what needs to be done. He represented himself and honestly and above all very friendly. Best rating and best care at the above dealer.

Great service department friendly staff.

The Sales Team went above and beyond in working with us to upgrade us into a car in which we are completely thrilled.

Drakey had us in and out in a Jiff. Thx, Buddy.

Very smooth appointment. Car service and washing completed In the time my great service manager said. Thanks!

I've been dealing with this dealership for over six and a half years. Purchased 2 vehicles and have them serviced here as well. From the Sales Dept. to the service Dept. I have had nothing but good experiences there. I would highly recommend this dealership. This dealership is 50 miles from my home, there is another dealership that is closer but they do not have the professionalism and or courtesy as Mercedes Benz of Maitland.

Terrance Lee was informative, patient and a pleasure to work with in the purchase of my Mercedes. I would recommend him and this dealership to anyone and would return to them for a future purchase.

the scheduled maintenance was done during the social distancing stage of our lives. the dealership took every precaution in sanitizing and in the waiting area to insure patrons safety. my service advisor and all those involved treated me with courtesy. the maintenance was completed in less than the expected time frame. THANKS

Excellent! They are a great facility, with a great staff

Great service as always car was done as promised loaner was clean

it was OK. Was much better before auto nation bought them.

My Advisor Drake Grable the Best !!!!! Always visit Mercedes-Benz of Orlando Maitland ! Great service every single time ! My C300 are always in good hands there.

Marcus at autonation ( Mercedes Benz of Orlando ) Does a great job with helping me get my service on my car done timely and always seems to be a step ahead on things I need