I received excellent service at Mercedes-Benz of Orlando yesterday, thanks to Michael Hertz, my Service Advisor. He is such a professional and kept me well informed every step of the way.

Marcus is very professional and friendly. He always provides excellent customer service. Always on time by never keeping you waiting. Always has a smile on his face and ensures the courtesy car/shuttle is readily available. Also, he offers a bottled water which is necessary in this Florida heat.

Thanks 😊 for the great service I got yesterday. A double thanks to Alberto for helping me figure out how to turn my alarm back on and being understanding about my wipers.

I scheduled a visit to get my oil plug changed and some other things done. my service advisor was Raymond he was extremely nice and knowledgeable . He got everything done on my car that I needed without adding stuff that I didn’t my car is running great and I am so happy I stopped at the dealership I plan to go back to get more things done

Mercedes-Benz of Orlando is the only place to buy a car! The service was amazing and Abdillah Mahmoud actually made car buying fun. The whole team took such great care of me and my family. I highly recommend going to 810 N Orlando Ave, Don’t go to Melbourne or Daytona, go to Maitland for impeccable customer service!

MB of North Orlando has the best service advisors anywhere! I needed a new tire... on a weekend, Alberto ordered my tire and had it replaced as efficiently as anyone could, under our current supply issues. He kept me informed every step of the way and had me back on the road in no time. Thank you, Alberto!

BEWARE of this service department! Alberto the service tech said our car needed almost $7,000 worth of repairs. We said we weren't going to do the repairs. The service manager at Mercedes was polite and apologized for Alberto's lack of customer service and attitude, but we were still charged $180 for them to look at the car. We took it to an independent repair place and it was only $300! DO NOT GET YOUR CAR REPAIRED HERE UNLESS YOU WANT TO BE RIPPED OFF!

Alberto was great and will help you out! Thanks ☺️

Mercedes-Benz of Orlando is the only place to buy a car! The service was amazing and Abdillah Mahmoud actually made car buying fun. The whole team took such great care of me and my family. I highly recommend going to 810 N Orlando Ave, Don’t go to Melbourne or Daytona, go to Maitland for impeccable customer service!

Thanks to Abdullah for taking care of me at Mercedes-Benz Dealer he was a big help on choosing my new vehicle. Great Vibe and great customer service experience . Thanks so happy with my purchase 🤍 Blessings

Alberto is the best Whatever questions i have, he has answers for them. Repair service shop knows their job when i go for service/repair. Clean waiting area thx for keeping my car over the road

Salesman was Terrance. He was able to present the car and associated warranty information with ease. Knowledgeable of the vehicle and the purchasing process. Communicated well in a timely manner. Professional disposition at all times. Have three other Mercedes that get serviced at the dealership and want to recognize Mike Hertz and Ivan Boubon as well for always providing excellent customer service.! Keep up the good work!

Michael Miller at MB of Orlando, in Maitland, was fantastic in helping me find and purchase a new GLC 300 AMG. I really enjoyed the straight forward manner in which the dealership conducted business. The entire staff was excellent. I am proud to recommend Michael and MB of Orlando.

I shopped for new Mercedes. Michael Miller, salesman, was excellent in helping me find a vehicle and making a purchase. I really appreciated the straight forward approach and professionalism of Michael and the entire staff at Mercedes-Benz in Maitland. I purchased a new GLC 300.

I went today andJaime attended me, she was attentive and kind. She helped me solve my problem quickly and efficiently. Thanks for your help, I recommend this place to buy your mercedes benz parts.

I took my car in because of a recall. On the call to make the appointment the representative said, they would give my car a diagnosis check, for free because of the recall. He said to leave the car( it would take about 3 hours) 1-1/2 hours Later he says it’s ready. I go to pick it up and my paperwork says I refused the diagnosis check and refused to have the inside of my car cleaned. Not true. I will not use them again. I’m from out of state and I’m here about 6 months out of the year. I will now service my car at Mercedes at the Other Mercedes Benz dealership in Orlando.👎

Marcus Diaz is always a delight to work with

So this was the first car I went to see and drove, the price, year and miles were all perfect! Kyle was very nice and patient with me as I was having a panic attack lol, I mean, it is a big purchase. Him and the other guys assured me that the car passed all inspections and printed it all out for me. Kyle went out of his way to make sure I was satisfied. Went and filled up the gas tank and placed a huge bow on top of the hood so we that we can take pictures! I will go back there whenever I am ready to buy my G Wagon! Haha 😆 I would recommend this dealer to my friends and family. Thank you for everything!

I was very please with the speedy and professionalism that this place had given me on the day of my service appointment. They even make sure that my car was cleaned, especially from the love bugs. Thank you for your hard work on my vehicle. Definitely, I will come back for all my future services.

Service and sales are fantastic. Faye bought a new Mercedes.

Thank you! Great service !

It was surprising that 2 months before they were going to except the trade without me having to pay . They had already taken off the tag . I told them I needed a little more time to find transportation because I am transferring to PR . I go back two weeks ago and now I had to pay $1010 that was the number given . I sat down on Friday with Mr Whitton and he tells me it went up and he didn't know why $1197 that was the explanation given …. From a zero we will buy your car back to $1197 it was a take or leave it situation which really is surprising.

Great experience and service provided by Claudia. Would definitely recommend her if you want to buy a Mercedes.

I've had consistently terrific and conscientious service since 2016 when I bought my GLA250. Mike Hertz is thorough, patient, and knowledgeable. I trust the work.

Absolutely would recommend Mercedes-Benz of Orlando. Great service and knowledgeable staff. Marcus is the best.

Excellent service! Work was performed in a timely manner. Alberto was on top of his game! Thank you!

All I can say is "I just purchased my 4th Mercedes from there

Mercedes-Benz of Orlando is the only place to buy a car! The service was amazing and Abdillah Mahmoud actually made car buying fun. The whole team took such great care of me and my family. I highly recommend going to 810 N Orlando Ave, Don’t go to Melbourne or Daytona, go to Maitland for impeccable customer service!

This is the only place you should buy a car! Don’t go to Melbourne or Daytona. Go to 810 N Orlando Ave for impeccable customer service. Abdillah Mahmoud actually made car buying fun. I highly recommend this dealership.

love the guys there. very nice atmosphere. Works fast to get you in and out My 4th Mercedes from there

We had a wonderful experience at MB of Orlando. Donte and Michael helped us find the perfect vehicle and made sure we drove off the lot with it the same day. We'll be coming back to buy again from them in the future. Highly recommend.

Al was the best. We spoke on the phone and i came in the same day. He was extremely nice and made sure the purchase was smooth and fast. Thanks Al (:

Abdullah went above and beyond for my Mercedes. He found the perfect car for me and then arranged transportation for my car from Miami to Orlando and it was in perfect condition. I am totally in love with my new red Mercedes. And they had a big white bow on it when I went to go pick it up!

Kyle was very nice and helpful and eager to make sure the trip was worth it. Spoke on the phone and let him know all of the wish list and he was awesome. Edmond was extremely nice and made sure as well the purchase was worth the drive and super smooth and fast. Thanks so much.

I highly recommend Horacio Garcia if your in the market for a car. He is very friendly, knowledgeable, & most importantly looks out for your best interest. He’s not your typical car salesman, he treats & makes his customers feel like family. He went above & beyond to make sure we left the dealership satisfied. Thank you again for making us happy owners of a 2021 Mercedes GLE.

excellent attention, and high professional level thank you

Horacio at MB of Orlando is awesome. He made the process easy and stress free. We are happy with our Certified pre-owned.

The entire staff we met at Mercedes Benz of Orlando were wonderful! Raul, Edmond and Victor especially went above and beyond in customer service during our recent purchase. I would highly recommend this dealership.

Great service! Love the new lyft transportation system you have in place

Friendly staff. Very helpful with my purchase which made it stress free and I was only buying a used vehicle. Highly recommend.

I took my 2014 GL450 in for an AC recharge. During the complimentary 10 point inspection this it was discovered that my tires were dry rotted and could blow out any minute. All 4 tires were replaced and I was back in the road with a safe car within 4 hours. Thanks for another great experience Rafi!!!

The staff at this dealership are exceptionally friendly and very professional. Once you become a customer, they never forget you. I was in for a service appointment a little over a year after purchasing my vehicle and even though I was not facing the person but the representative who handled the purchase of our vehicle addressed me by name even though I was turned away from him!! We had a genuinely friendly conversation. They are not just about the sale, they continue to show appreciation even after the sale.

Like everything else, cost of service is higher. Despite this Marcus Diaz was a professional and pleasant account service manager I'd work with him again. The tech did a clean job. I appreciate that. Would have been 5 stars but a general observation: I noticed the customer concierge area is not quite of the same tier you'd find on a non-luxury car dealership. Mazda and Honda lounges feels more luxurious. Besides the basic amenities, it doesn't have wifi, refrigerator for the bottled water was powered off, & feels a little dated.

Abdullah went above & beyond to help me get into the car I genuinely wanted. He didn’t try to talk me into something on the lot just to sell a car and gave me time without daily calls to make sure I was happy in the end. He displayed professionalism and courtesy throughout. This is my 6th vehicle from this store & he was a pleasure to work with.

I looked at 5 brands and even more dealerships but never felt as comfortable with the deal or information I received until I spoke with Annas.

Salesman Horacio was wonderful and helped me out so much in figuring out what I could afford and what I could not and was also a very friendly face

My service advisor, Rafael Pena, was kind, polite, professional, down to earth and treated me like I was family. He took all of my usual stress of a service appointment off the table for me. He answered all of my questions, and very promptly. Rafael made sure to have my Tire & Wheel warranty info sent in prior to my arrival, making it a breeze for me. I had a construction staple in my tire, which was replaced & covered in full with my Tire/Wheel Warranty. My car was taken back within minutes of my arrival. When my car was returned to me, my tire was replaced and properly aligned. They also gave Lola (my car) a good wash and vacuum during my service appointment. I would highly recommend MB of Orlando, and especially Rafael. He really set the bar high with his stellar customer care and service! 😊

Abdullah went above and beyond to secure my desired car and ensure top quality. This was the fastest and easiest car purchase I have ever experienced. Abdullah was very knowledgeable about the car I was buying. He also kept me well informed along the way about timing and the next steps. It was a pleasure working with him and I highly recommend him.

Everyone is so friendly makes going for your cars checkups easy.

I would definitely refer Mercedes Benz but I will Never recommend any person of color going to the Maitland location.

Marcus Diaz is a true representation of Mercedes! Professional, courteous and truly cares about customers! Thank you Marcus for always being so attentive within your never-ending busy schedule. Your hard work and dedication will never go unnoticed. Thank you for all you do🤗

My service advisor, Rafael Pena, was kind, polite, professional, down to earth and treated me like I was family. He took all of my usual stress of a service appointment off the table for me. He answered all of my questions, and very promptly. Rafael made sure to have my Tire & Wheel warranty info sent in prior to my arrival, making it a breeze for me. I had a construction staple in my tire, which was replaced & covered in full with my Tire/Wheel Warranty. My car was taken back within minutes of my arrival. When my car was returned to me, my tire was replaced and properly aligned. They also gave Lola (my car) a good wash and vacuum during my service appointment. I would highly recommend MB of Orlando, and especially Rafael. He really set the bar high with his stellar customer care and service! 😊

From the moment we walked into the dealership we were promptly greeted by Marcus. He took the time to find out what type of vehicle we were looking for and what our budget was. Even though we weren’t looking to spend as much as we did we were extremely happy with the deal he was able to get for us, and chose a vehicle that fits our budget and our lifestyle. Marcus was really great and that’s why we chose to give him our business instead of going somewhere else. We will definitely go back again in the future.

Francisco Garcia did a good job keeping me informed. He was eventually able to resolve the ABS warning light issue. He also worked with me to repair a tire pressure sensor and motor mounts replacement. He was able to come in a little under the original estimate. Overall MB of Orlando in Maitland has done a good job servicing my 2011 89K mile vehicle over the past year…when I first bought it in for service.

Thank you Horacio Garcia for your outstanding service. After looking for a car for so long, you helped me get my car. Great job!!!

Kyle Munoz went above and beyond as far as my car purchase. We spoke on the phone several times before i even saw my car in person and had everything prepared for me for my arrival. He explained the whole buying process at Autonation and discussed the numbers in a very professional way and even had reserved a time for me to speak with the finance manager since i had asked him before going there that i wanted to spend the least time buying a car. To make a long story short... the experience was great and i am fascinated with my used but like new Volkswagen CC. Ohh... by the way... he also had it meticulously detailed before my arrival. The whole experience was wonderful!!!

Nice staff

How to talk about Claudia she was perfect, helped us in the whole process of buying our car, helped us in the smallest details, we were very happy with her service and even happier with the service after the sale, thank you for the attention, for the service her and the whole team, we are very happy with our purchase, thank you!

I had a great experience working with Glenn to purchase my car. He was very professional. He was patient, understanding and made my buying purchase phenomenal. I would refer anyone to Glenn who is looking for not only an amazing car but an amazing experience purchasing their car as well. Vincent was also extremely helpful and patient. Very thankful for both them!

I would like to thank Mr Michael Hurst for the utmost care and concerns he expressed when I took my S600 for service and repair of the command control unit. He was very dedicated and able to pinpoint the issues that needed to be fixed. I felt very comfortable while my S 600 was serviced lately. He represented himself honestly and above all very friendly and knowledgeable. His years of service and honesty shine to give the Excellent care at the above dealer. Thank you.

Excellent experience with Jerry. Everyone was very helpful and answered all of our questions. Jerry was professional and helped us get the perfect automobile. We will definitely return for additional purposes. Thank you so much ! Kimberly Moore

I have purchased multiple cars throughout my adult life. I have never had such a great experience as I did with this dealership. Glenn Volance is hands down the best salesperson I have ever encountered in any industry and for absolutely any product.

I have been a Mercedes Benz customer for 20 years and from service to sales , I've had nothing but the Best! Michael Hertz has been my service advisor forever and i love him and greatly apprecaite him and the whole team at Mercedes Benz. At Mercedes Benz you are treated like a customer not a another number, you are like family!

Professional service! Thank you!

Great experience, Horacio Garcia was very good and the sale took place very quick and was able to secure a notary in my state to deliver paperwork to be sign and transportation to New Jersey after the purchase. Mercedes Benz of Orlando is 18 hours away from me and he was able to do all that for me and my family The process was stress free and pleasant. Horacio was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. Definitely will recommend to all my family and friends. Thank you Horacio Garcia.

Bad service, they just hang up and then dont pick up afterwards

I would definitely recommend this dealership. My salesperson Abdullah was amazing. He was very personable yet professional. I appreciated his knowledge base. One thing that’s worth mentioning is that I felt like he was there just for me. He was not pushy whatsoever and I felt very comfortable making my own decision. I’m actually recommending Abdullah more than the dealership itself.

Everything is great here… Sales: Bought a a new car here & Carlton Small is a terrific sales rep - I actually followed him here, from another Mercedes dealership, where I previously had purchased 3 other Mercedes thru him & he’ll continue to be my resource for any & all future purchases… Service: Great Service Department…the man to see in this part of the dealership is Alberto Viadl Llado - he is a terrific Service Advisor (he’s friendly, he’s on top of everything & will keep checking in on you, to give you updates, whether you are waiting or have dropped off your vehicle)…the waiting/lounge area is among the best you will find & you can tell that this dealership really tries to make the wait period as comfortable as possible…

Mr. Marcus the service Advisor is very professional and he helped me too much , I always bring my cars only for him to check, I recommend him to anyone needs help. Thank you so much guys for your help.

Had a nail in my tire, they were very quick to fix my problem even though they were busy in the service department. Very friendly and professional.

My experience with Mercedes Benz of Orlando was awesome! Working with Kyle Munoz on my new vehicle purchase was done with ease and an understanding that I haven’t experienced in other dealerships. The process from start to finish was professional and efficient. If you’re looking for a new or used vehicle, I highly recommend that you visit MB of Orlando and ask for Kyle.

Great Service. Rafeal Pina is a great service supervisor. He took great care of me and my vehicle. Thanks for outstanding

Frank (Francisco) was an amazing Service Advisor. I had my mercedes towed to him for evaluation and he helped me with understanding my options and the servicing from 4 states away! I didn't meet him until coming in town 3 weeks later. His communication and follow up made the distance irrelevant. He truly went above and beyond!

Ray was really nice and kept in contact throughout the day. There were no surprises

I had purchased a used car here in July 2022 and the car was sold to me with a limited warranty. About a week after purchase, I started having issues with the vehicle. I contacted the sales representative and to my utter surprise, he told me that they can't honor the warranty because of the mileage on the car. How do you sell a car with a warranty and then void the warranty when I've neither gone over the warranty duration or the miles listed in the agreement? After I pointed out the terms of the warranty to him, he started to give me the run around, referring me to other dealerships and repair shops; I did not buy my car from those guys, I bought it from you. This is the kind of behavior that you expect from shady "buy here, pay here" dealerships, not Mercedes-Benz of Orlando. I am very disappointed and I'm preparing to take action. Buyer beware!

Frank (Francisco) was an amazing Service Advisor. I had my mercedes towed to him for evaluation and he helped me with understanding my options and the servicing from 4 states away! I didn't meet him until coming in town 3 weeks later. His communication and follow up made the distance irrelevant. He truly went above and beyond!

Thanks to Horacio Garcia, attention to detail to the maximum, very pleasing. I'm new in town, didn't have transportation, he picked us up, once I bought the car gas tank was full. I would definitely would go back with my car needs to this MB dealer.

Worked with Abdullah and Kyle this week. They both worked with us as we decided on the right upgrade for our vehicle. Traveled to this location after speaking with many dealerships because of the consistent communication by them both, and diligence to find what we wanted in a vehicle. They corrected a miscommunication error that almost made us walk. Also, gave me the best price desire industry wide markup. I highly recommend and I’m completely happy with our new family SUV.

First Experience with There service department. Mike Shattuck was great. Got me all fixed up with my G Wagon and even saved me a few $.

I was surprised by the service provided by the saleswoman Claudia Graziolli, who was always yery positive, makinng my dream a reality. I've always been a BMW customer, but Mercedes changed my concept. thank you CLAUDIA

Highly recommend Mercedes Benz Orlando and Abdullah M! He was kind, attentive, diligent and persistent on getting us exactly what we wanted. Call him if your ready to car shop! We were very happy with our experience.

I had a great experience at Mercedes Benz of Orlando. They found the exact car I wanted at a fair price. The process was stress free with excellent customer service . I highly recommend this dealership.

This is my first Mercedes. It is a certified, pre-owned vehicle and exactly what I wanted. With the exception of one individual, the staff I interacted with were professional and low-pressure. Kyle was my salesperson and he did a superior job, especially since he is relatively new to sales. If I owned a dealership, I would hire him away. He was very professional, thoughtful, collaborative, informative and communicated in a clear, timely manner to assist me in walking through every aspect of the process. He is the best salesperson I have ever had for any vehicle I have purchased ( I have purchased 12 vehicles so far). I brought cash, a trade-in and pre-approved financing to the table and he assisted me to walk through each step as seamlessly as possible. If Kyle was the only person I had dealt with, this rating would have been five stars. Unfortunately, I had an uncomfortable and slightly inappropriate interaction with a man from financing. I wanted to ask a couple simple questions about how the dealership financing was structured for comparison with what I had from the bank. His interaction with me was very condescending with uncomfortable references to me wanting to pay "way too much cash" to lower the financing, expressions of disbelief at my credit score (evidently he didn't think mine could be that high) and exaggerated disbelief that the bank could offer me a lower interest rate (actually two points lower than what he offered). His behavior was so off-putting that I asked not to work with him when we closed. Thankfully, Kyle arranged for me to finish my paperwork with another gentleman who did the job without commentary or an air of entitlement. (and also using my bank financing) When I buy my next Mercedes, I will look for Kyle (hopefully at Orlando Mercedes Benz).

Best experience I’ve had at a Mercedes Benz Dealership. Alberto was helpful and kind.

I purchased my first Mercedes Benz from Horacio Garcia. I had a great experience at Mercedes-Benz of Orlando as my sales person. I will never deal with any other salesperson ever again. I would highly recommend him.

Mike always provides Exceptional customer service!!!

I have been searching for a car for a while and Abdullah helped me find the one! So happy with my purchase and he was very helpful with the process. I would definitely ask for Abdullah when you’re at the Maitland Mercedes!

Excellent vehicle to purchase. The car dealer, Abddillah Mahmoud was amazing. I really appreciate his genuine service and efforts. He exemplified true customer service.

Check me out got us on our way back to tenn.

I want to Take the time to say Thank you to Horacio Garcia for helping me purchase my new car at Mercedes Benz of Orlando. I am an out of state customer and Horacio was able to help me get approved and followed up with me until the vehicle arrived. I travel to pick up my car and when I arrived my car was ready for me. His knowledge and expertise made this transaction smoothly. I really recommend Horacio Garcia. Thank you again for your excellent service.

Service manager is a criminal Thought he could charge me for a warranty item $7400 Sent documentation to Roman lawyer

The Process was so quick and easy. Lily was so nice and very helpful. I was offered $1000 over what KBB valued my car at!

Appt was long because of being a B service. Service Rep was very thorough in what would be taking place with my car. Waiting area comfortable and clean. Technician texted video of car inspection and notes while waiting.

Good and honest customer service. convenient facility to wait in for your car while in service.

Thank you so much MB-Orlando! I really am going to love my Audi A6! Special thanks to my salesman, Abdullah Mahmoud, for being so genuine, honest, knowledgeable of the vehicle and so patient. Yes, I had a bad experience before I came to this dealership and it made me not to move forward with the purchase at first, but because of Abdullah’s kindness and humble spirit, I couldn’t walk away days later and not give him the sale he deserves! I flew all the way back from Ohio (the 2nd time) to make my purchase in person, and Abdullah was so worth it! I hope he gets promoted one day for his work and labor as a car salesman. Wishing you guys the best! - Nate

Marcus was great !

I always take my car for service to this place because they have treated me with courtesy (last time Alberto), the personnel have been very professional and competent. I have never had any problems with my car.

I purchased my first Mercedes Benz from Mercedes-Benz of Orlando. The very thought gave me anxiety. However, Kyle walked me through the entire process. He listed to what I was looking for in a car. We test drove a couple (which was amazing!) and finally explained the follow up steps. I am beyond grateful~

The service writer was very professional and got the job done, the mechanics on the other hand are not that great on bedside manners. The job was done, and that’s really all I care about. But at the end of the day Mercedes-Benz has always been a status symbol that you have to pay for. Regarding a $10,000 AEM recall that was not free l, the least they could have done is wash the car and remove the grease stains that the technicians left behind all around the car, including the inside, other than that I am very happy with the outcome.

I bought a 120k 2021EQS 450 plus which has been in the shop 4 weeks on 2 separate occasions for the locks malfunctioning. I couldn’t get into the car several times for almost an hour. The EQS has been plagued with problems and I personally know other people who have turns theirs back in. Can you imagine having a life or death emergency and couldn’t get into your car for 46 minutes? Your kid needs to be rushed to the hospital and you can’t get into your BRAND NEW EQS 450 and can’t get into the car? I have been stuck in parking lots with groceries, waiting in parking garages trying to get into my car. The WORSE part is the dealerships handling of this has been worse. They don’t give a darn about your families safety or making things right. No instead they want me to loose 20k on a brand new car that is 100% defective. I wouldn’t buy another car from this place if they gave me a free car. Buyer BEWARE they won’t do a thing to make things right by the customer instead of rip you off further.

The service has been great until recently with my MB warranty expired. Don't know is it related, the minor issue (lossen spark plugs) misdiagnosed as expensive >$7000 transmission work. During second visit, it took them almost ONE WEEK to dry up the interior carpet before able to change the sensors. I listed the fact here and let the reader makes the judgment.

The phone guy was incredibly rude while looking for parts, ended up hanging up on me. Wow. 0/10 mercedes

It was my first time visiting this location and the staff was great and they did a great job with my truck!

Tech came to home for brake booster recall.. He was punctual and took the time to show/explain what the recall was about and fortunately for me, that my car hadn’t been effected.

Best place !!!! Love the service and the quality of work!!!!

Mercedes-Benz of Orlando goes that extra mile to find and fix problems that come up. Claudia Grazioli offered exceptional service and went above and beyond what you would normally expect from a salesperson. I recommend her and the entire dealership whole heartily. This is an exceptional dealership.

I’ve been coming here a little over 3 years at the recommendation of Benzel-Busch in Englewood, NJ where I brought my car. I told them I was moving to Florida. The service here is absolutely SUPERB. Each time I come I’m treated more than just an ordinary customer. I feel like part of the MB family here. Staff is wondeful and extremely friendly and helpful. I’ve been with my service guy Alberto since coming here and he always takes very good care of me & my car. Akways provided the “white glove service” I would highly recommend this dealership. I’ll definitely will be coming here when I choose the Benz I want to buy. I always entrust my car to Mercedes Benz of Maitland 10 ⭐️‘s!!!!

I’ve been coming here a little over 3 years at the recommendation of Benzel-Busch in Englewood, NJ when I brought my car. I told them I was moving to Florida. The service here is absolutely SUPERB. I’m treated more than just an ordinary customer. I feel like part of the MB family here. Staff is wondeful. I’ve been with my service advisor Alberto since coming here and he always takes very good care of me & my car. Provides the “white glove service” I alway entrust my car to Mercedes Benz of Maitland 10 ⭐️’s, hands down.

Loved the experience and people here. Test drove a car with no hassle or pushy sales vibes. Left and came back later to purchase. Sales rep Ganni and his team were amazing and helped me get into the car I loved without any stress. We worked out the payments and details rather quickly and I was out of there with my favorite vehicle to date. Great team of people at the Maitland location. Would highly recommend!

Parts dept. was great! I signed catch the young fellows name however he made a few suggestions that saved me ALOT of money. Fast. Courteous. Great!

Was unable to reach the 800 number for roadside assistance for 2 straight days ( always place on hold )....finally reached out to my sales person who had local roadside service call me immediately. Thus Atlanta rated at below 1 star...and my local sales person rated always 5 plus stars. Thx Frank Whitten

Chris an excellent service writer. Really works hard to take care of his customers. In today and Chris came through again.

Frank Whitton, my sales advisor, and Bob Berryhill, General Manager, are the best. I have been purchasing cars from MB of Orlando, Frank and Bob for many years, and just purchased another. Their fast response, excellent pricing and amazing service are unmatched. Also, MB of Orlando service is open on weekends, which is super convenient. Highly recommend!

I had a great experience and a great salesman Sam

I had exceptional service from one specific gentleman, Fabian. He was very attentive, and fast to help while others on the team ignored me. Thank you!

Thanks for a great experience!!

Just stopped to pick up some antifreeze but they were very accommodating and the parts guy was exceptional.

Because you don’t want to take your Benz to any other dealership except Mercedes Benz.

My service advisor is great ! He is professional and kept me informed! It just took too lot long to check my car for the recall on the brake booster ! I had an appointment for 11 but I didn’t leave till almost 3pm ! When there is an appointment regardless of the situation, you must do whatever it takes to complete service on that car as soon as possible or offer a car for the inconvenience!

Had a recall, they checked it out said there was some rust but passed inspection. Then got an oil change But I had to ask for the information sheet when it wasn't given to me. I like to know what is Recommended and what needs to be fixed. The lady on the phone was nice. The tech was great .

Recently I purchased a brand new GLE 450. The factory wipers were chattering, juddering, skipping and made loud noises. I took it into Mercedes Services in Maitland location, they immediately knew the problem and had it completely rid of the the noises, the wipers are working perfectly. I thought the service was impeccable, from start to finish. Great work!

I made an appointment to have a spare key programmed. I've had the car for two months and I know every inch of it. I got home and noticed a scratch on the rear bumper. Based on my life experience, since I left the property without inspecting my vehicle I knew the dealership would not offer me any recourse to repair the minor scratch. Sure enough, when I called and voiced my disappointment I was advised the service clerk video records all cars that are received for service and the video shows the damage upon my arrival. I was not given the opportunity nor told of this procedure, otherwise I would have gladly reviewed my vehicle with the employee for any damages. Its obviously my word against theirs and a scratch about the length of a quarter is not worth the aggravation to resolve this through the legal process. So I simply will not return to this Mercedes of Orlando dealership.

Job was completed to satisfaction.

Friendly, courteous. Was really just normal service but done well.

I arrived at the dealership at 11:30 am for an oil change that was already scheduled. They gave me the car back at 2:30 p.m.. This is a very long time to wait.

The customer service at Mercedes-Benz of Orlando never falls short. The team is informative, thorough and considerate of your time. They take special care in handling your vehicle which really means a lot to me.

The customer service at Mercedes-Benz of Orlando never falls short. The team is informative, thorough and considerate of your time. Marcus is amazing. He is polite and stays on top of your vehicle service to ensure everything is handled as if it were his own.

Had a great experience purchasing my car from here. Marcus Daniels was awesome through the entire process and getting things going for me. Ramy definitely made finalizing the paperwork a breeze and was very thorough through his advice and explanations.

This dealership exceeded my expectations from the moment I decided to just browse the lot. My salesman was by far the most professional salesman I’ve ever worked with. The entire experience with ordering my vehicle and taking delivery was a smooth transaction….the smoothest I’ve ever experienced.

Used this dealership for service/parts and I am not impressed by how everything was handled. Next time I’d rather make the further drive to the South Orlando location across from Millenia mall.

Mike Shattuck rules !!!

July 2021 I purchased a BMW with Carlton who was a wonderful salesman. I purchased a maintenance package as well. The initial time I brought my car in for an oil change there was apparently a filter that needed to be ordered ahead of time that was not, causing my visit to be for an unnecessary extended amount of time. I was told that they “don’t work on BMWs a lot, this is a Mercedes’ dealership” (why was a service package offered to me then?) I honestly didn’t mind the first time, mistakes happen, I totally understand. Second time comes around for my next oil change. I call ahead of time spoke to a secretary and advised the filter needs to be ordered. This was on a Friday, she says it’ll be in the notes. Called again Monday and spoke to one of the advisors Justin, told him about my last visit. He assured the filter will be ordered, it won’t happen again. Last Wednesday I show up, filter was supposedly ordered but this time I was told an oil plug was not. So another visit turned into almost 5 hours for an oil change. I was told I “should’ve talked with the service/parts manager to make sure it’s ordered”. If I purchased a maintenance package (or even if I didn’t) why would I need to call ahead to make sure the people performing the oil change have what they need to complete the job? Especially when I have no idea what parts are even needed? Not one single person attempted to solve the issue other than my advisor Alberto. No apology or communication has occurred. Ridiculous service.

If you are looking for top notch customer service, you have to visit Carlton Small in sales and Victor Miller in finance, Car;ton was very respectful, knowledgeable and more than eager to find the right vehicle for me. Not having the best credit, he went way and beyond looking for a vehicle that will make me happy, he looked for different options and at the end I got more than expected, and then Victor got me an amazing interest rate and service package. I will recommend this place to family and friends!!!! Great job guys!!!

My rep was timely and came out to greet me. I discussed 2 concerns, he looked at the car and noted it on my repair slip. I was given a ride home. Later I received a video of my car with the repairman's voice showing & telling me my car was all fixed and everything looked great. Tires, brakes, undercarriage, no leaks, etc. I was picked up and my car was ready and washed and vacuumed so she looked great when I picked her up. Thank you for the great service and attention to detail!

If you need service and you have to wait then Mercedes Service Center in Maitland is the best. They work hard to get your car in and out quickly and keep you updated through the process. No one likes waiting but with. water, tea, water and snacks , WiFi and computers, the time will fly 😊

Complete exceptional service

My wife and I had the pleasure of meeting (6/26/2022) an exceptional young salesperson, John Yousef at Maitland Mercedes. It is always nice to meet someone with such enthusiasm for the brand and strive to provide great customer service. Many thanks.

The most important reason I keep going for service is the superior service that I get from Mike Taefeh

Service MGR/Represenative, Rafael Pena at Mercedes-Benz of Orlando is more than first rate. He goes above and beyond his duties to take care of customers needs and desires for their autombile servicing. 😃👍

Quality service, performed in a timely manner

thank you ray for your service

I went for an engine check light, since it’s still under warranty I figured it’d be pretty painless since I made an appointment. Two hours in (while waiting in the lobby still) I get a call from the service advisor saying “we’re just going to change your cabin air filters and you’ll be on your way”. Confused, I said “OK…umm excuse me, how much is that?”, he replied $245. I said, that’s ok please don’t change it, he insisted that it’s already removed and it wouldn’t make sense to put back the old ones (there are two), I again politely replied that I didn’t need that done and I can do it on my own, he kept insisting. So I said “please just close it without changing” immediately he became rude and wouldn’t even answer any other questions I had. The filters are $13 each on Amazon (a top brand mind you) and it would take me all but 15 min to do them. So since then I’ve been going to the Mercedes dealer in Sanford, they seem to be considerably more professional, though it takes me longer to go there plus tolls (I still prefer them).

I had my previous car for 10 years, so it had been a long time since I went through the process. I did a lot of research, found the car I wanted, and drove to Mercedes-Benz of South Orlando to inquire about it. What a mistake - the agents told me the car was no longer being manufactured, and no longer available. I wasn't going to argue about what was on their website, so instead, I called Mercedes-Benz of Orlando, in South Orlando's parking lot, to ask about the car. I was connected with Claudia and Donte, who immediately sounded so much nicer on the phone, and were happy to help. We went over the cars that were available or currently in production, and I secured mine with a deposit right there in the car at the other dealership. Donte and Claudia were so great in making the process easy. Donte answered all of my questions regarding financials, and kept me updated on arrival time of the vehicle from Germany. Once it was ready to be picked up, Claudia had everything ready for me to pick up my vehicle, sign a few papers, and I was ready to go. She gave a great tour to know the ins and outs of my new car. Most importantly, Claudia helped me with a minor issue a week after I purchased the vehicle, which may have made me a Mercedes-Benz Orlando customer for life (in addition to the really great car). Thanks so much!

We arrived at the salon to see the car, two hours later we had already left in our new car. Fast, high quality and convenient.

Thank you Ray for a job well done!

No one likes to be scammed. As a 79 years old I was not prepared to be bullied. I have been a customer since the1970s The address of a rental house I own. was used for my personal address, so I got no notices. Long story short I walked out with $6,000. minus a car valued at more than $27,000. The salesman was a scam artist. He lied to me telling me they did not make connivence boxes anymore.. He compared the prices of two cars..but did not say that the lower one included my car as a trade-in. I discovered that after signing. Never did get refunds for canceled policies...never hear about a car ordered with a $5,000.00 refundable deposit.

On 6/22/22, I called the part department to ask for the Auxiliary Battery for my 2014 E350. I called early in the morning, and the person gave me a quote of $208. Then, I called Mercedes Benz of South Orlando, I got the quote of $142. Wow!

The receptionist embodies the values of the brand.

Service, personal touch with costumers, friendliness and helpfulness.

Alberto was my Service Advisor when I took my ML350 for fixing the AC on 6/16/22. He provided an outstanding support. He made sure that the repair was done in a most expedited fashion. Alberto was very professional and courteous! Thank you!

I did not enjoy my car buying experience. I I came in with a pre-approved loan from a bank I have been using over 20 years to purchase a used vehicle. I was asked what bank I was using and then was told, "great yeah we work with them." Then shortly after was asked to sign off that they be allowed to run my credit. I already had credit and an approval with a check to pay, but they still insisted they run my credit. It was the end of the day and the rest of the process had to be completed the next day. The next day I met with the saleseman I saw the day before and the one handling the actual paperwork. They ran my credit saying they wanted to get me a better off than my bank's rate. Then provided me with paperwork already written up with the other banks info. The rate was exactly the same minus the fact that I actually would have gotten a discount, by using auto pay with my bank. I would have much rather kept my initial bank account loan, that I came in with. Then they kept pressuring me on the extended warranty, did not like the fact that I did not accept it, kept with high pressure sales tactics hoping to appear to have my best interests in mind. I did not enjoy my experience 😒, and wish I had kept with the original plan of using my bank. They I am sure get a % when they use a bank they prefer, because it did not benefit me the buyer getting the loan through a bank they recommended. Very disappointing especially at a Mercedes-Benz location.

Our service representative is Mike Hertz. He is a true professional, always very helpful and trust worthy. He is an asset to your company.

Great staff, friendly, prompt service. Always willing to go above and beyond for their customer. Can’t compliment enough! 🙌🏻🙌🏻🙌🏻

Michael of the service dept helped Me ever since i got my first mercedes, my second model next. He’s very friendly, very accommodating, recommends what’s best for the vehicle, i have heard him greeting long time clients, i would think by the first names. And works fast. I highly recommend him. My only service guy since day 1

Best car buying experience I had. Starting from contacting Brian on the phone who was very knowledgeable about such a unique car they had, until the moment I walked out with the new car. I finally found my go-to place!! Thank you Mr. Ramy, and thank you Brian!!

Exactly what you would expect from Mercedes - the very best! From the general manager, to the sales associate, to service - professional, knowledgeable, supportive and willing to spend the time to help. If you're looking for the right place to buy your next car, joined the family at Mercedes-Benz of Orlando! I've been working with them for over 15 years and they are "just the best"!

I went to 5 different Mercedes dealerships in FL before purchasing my car. These guys are the most knowledgeable, least pushy and professional by far.

Christian is an amazing service advisor. He is straightforward, honest, hardworking, and communicates very well. The minute you call or text him, he gets back to you within minutes. If you need an appointment, he does whatever he can to get you in as quickly as possible. I highly recommend Christian Vasquez at Mercedes-Benz of Orlando!!!

Our Tech was half hour late for our appt. Appointment was for 2 recalls yet they did not order the airbag replacement which left them scrambling to find one after I told them I expected one since that was the reason for the appointment. Still have not received paperwork showing what was done to the car and the tech said he would email it to us that day which was 5 days ago. Very slow. Much better service from Mazda and BMW dealerships.

Went in for service to change a tire, in and out within 40 minutes, super friendly and efficient.

Bought my second vehicle with Mercedes-Benz of Orlando. Great service!

Went in for the recalls at 9 am. Said it would take 3 hours. Took 8 hours. Assigned specialist never called though he did text.

Marcus was professional and personable. Work done swiftly and was conscientious to me waiting.

Amazing fast, reliable service!

Do not go to any other MB dealership. This is the best customer service by FAR!!! Plus, they do have the best deals. They don’t be on top of you like others. My best experience so far.

Wonderful service. I was greeted promptly and my car was ready on time. Raymond had great communication skills and was very nice to work with. Returned the car washed and vacuumed.

Terry did a wonderful job guiding me through the car buying experience. He was knowledgeable and didn’t waste my time with nonsense. I would buy another car from him in the future.

Clean, friendly, professional. Nice and quiet and organized inside.

Great service from staff, was not happy about not being able to get loaner, which I thought was apart of something I purchased.

This was the fastest and easiest car purchase I have ever experienced. Michael S. was very knowledgeable about the car I was buying. I already came in with my "car salesman" filter, but I didn't feel like Michael was trying to "sell" me on anything making me very comfortable. He was upfront and honest, which I knew because I had already done my research on the car and price. However, my truck is missing a chip that supports major features such as navigation, Mercedes Me, Roadside etc. 😢. Thanks, Michael S.

Great time and great experience buying my new C300. Jerry was great to work with. Took his time answering all of my questions. Overall quick process, no hassles. Very satisfied!

This is the best dealership in Florida.No hassle,knowledgeable sales associate (Carlton Small).

Everything was on point. Solid operation.

Frank G. Was outstanding!

I just have my 5 years service, Raphael Pena was amazing, I have the driver ready to drive me back n pick me up promptly since they have no loaner car, the service was amazing and very knowledgeable, I have been to this branch going through many service manager, Raphael is the best and he is a keeper. Thank you for having him at Maitland. Piat.

Glen is whom I worked with. I reserved vehicle while in transit as advertised on your website it did not have Burmester Speakers nor staggered tires. This is misleading and false advertisement. However, He was very kind. The finance personnel who assisted me with paperwork was inappropriate asking questions that was personal and made a few inappropriate comments. Asking where I reside and why I am Close to beaches but pale and need a tan is discrimination. Asking who drove me to pick up new vehicle, I told him a friend he asked why did a friend bring me was it my other boyfriend or one of my men. Very inappropriate!!! None of Which is any of his concern Or have to do with me purchasing my vehicle. He made me feel very uncomfortable.

Coming to Mercedes-Benz of Orlando was a great experience. I love the people, Mr. Jare P is just a good sales Man! Mr Victor Miller helped me get something that worked out well for me. Thank you Mercedes-Benz of Orlando. :-)

The dealer is handy to Maitland and Winter Park. The tech`s are professional. The free washes are great!

Rafael is my service advisor, and he's terrific. Rafael always takes care to text me with updates on when my car will be ready, he's always got a good word with a smile, such a pleasure to work with. My salesman, Glenn Volence, is insistent that I contact him for my appointments. The entire process is smooth and respectful. Way to go, team.

As a first time car buyer, Ganni went above and beyond during the entire process. He was patient during my decision-making and always listened to me. He gave me great suggestions based on what I was looking for. As I was looking at different vehicles, Ganni was very thorough explaining the vehicle and its features. He also explained the car buying process in detail. He is knowledgeable and always answered each and every question I had. Ganni was enthusiastic during the process and always brighten the mood with his great attitude and humor. Ganni cares about the customer and made the experience personable. Ganni was excited as I was during my car shopping. He established a great connection with me and my family. He treated me and my parents, who accompanied me, like family. Ganni was always respectful and helped me from start to finish. He never pressured me despite me coming back to the dealership several times when I was deciding. He wanted to make sure that I was fully satisfied with the car I purchased. He delivered his promise by helping me get the car I wanted. He accomplished that and what it means to help somebody else! Thank you to Ganni for making this happen! I am very satisfied with my purchase and I am in love with my GLC 300. I will never forget this great experience!

Drove away in my new car last week. I was out the door in less than an hour thanks to Mike Stahlman. He was great to work with, from start to finish. He worked with my availability and was very helpful and friendly. I'd definitely recommend shopping here.

I am switching from the Mercedes-Benz Dealership of Sanford to the Maitland Dealership. To start with, I had my 560 SL (Red 1989) detailed at the Maitland Dealership. Thus far, I am pleased with the results! The detail technicians did an excellent job (nice and shiny the way I like it)! Additionally, Mr. Ray and staff were welcoming, professional, and respectful. I am looking forward to having my next maintenance done at the Maitland dealership. Respectfully, Mary Mallard

Drove away in my new car last week. I was out the door in less than an hour thanks to Mike Stahlman. He was great to work with, from start to finish. He worked with my availability and was very helpful and friendly. I'd definitely recommend shopping here.

I had an unexpected need for service on my vehicle. The staff were great, but Francisco was exceptional. He kept me updated & informed throughout the repair process & sent a Lyft car to pick me up, as I am from out of state & don’t have any friends to pick me up yet. That honestly was the best thing that could’ve been done, and I’m so appreciative of that extra effort & amazing service. I highly recommend Orlando Mercedes-Benz.

Lilly was our sales rep, he was very professional through the whole transaction. She even helped me with a follow-up question

Frank is great. Extremely knowledgeable and friendly! The best service advisor ever.

If you are looking for service and answers to all your questions this is the place to go to buy your Mercedes Benz.

service was excellent i will go back when necessary

Service representative had Great Customer service skills, knowledgeable and experienced in the field of automobile maintenance.

Had B service on my car. Loved how the process went from start to finish.

Brittany was the epitome of great customer service.

Bad service provided regarding fixing a problem with the AC in the car that broke the very next day after they claimed that ‘everything was fine’ for a long out of town trip We were stranded out of town and service department in Orlando was of absolutely no help and wouldn’t even return our multiple calls. Called multiple MB service centers and out of town and no one was willing to even look at the car. Frustrated and disappointed with MB

Marcus is always helpful and resolves all issues quickly and gets my service done on time!!

Marcus Diaz was a great help and thoroughly explained anything I needed clarification on. The lady who worked at the front desk was very nice and charged my phone while I waited. The bathrooms and lounge area was clean.

Francisco was polite and efficient

Always a pleasure having my car serviced at Mercedes of Maitland. Glad to hear Mike Hertz was promoted to service manager. He has always been professional, attentive, and great to deal with over the years. This is the best Mercedes dealership in town.

I like the dealership, its service department and my service manager very much. This is my 3rd Mercedes, and all have been serviced there. This visit was due to a tire with a slow leak. Turned out, I needed a new tire. They had it in stock.The price for it was very high. The tires on this car are Continentals. It cost me 350 plus tax for the new tire. Very high for this tire. I can buy Michelins for 250 per tire. Liked the service, did not like the cost of the tire.

Rafael Pena gives you the most professional service at Mercedes Benz of Maitland..I live 10 miles from Sanford Mercedes I literally pass by Sanford to drive over to Maitland due to customer service....Rafael and the rest of Maitland crew give the absolute beat experience!!! I have purchased 2 MB from Maitland soon to be 3 :) all my car services are only done in Maitland....too many bad experiences with Sanford and that's ok because they pushed me to the best ( Maitland) !!

The staff at Orlando Mercedes Benz are knowledgeable, courteous and professional. They made the purchase of my C300 relaxed and stress-free. I appreciate that - no pressure, no tactics. My salesperson, Claudia Grazioli, took her time to explain all of the car's features to me. A great overall purchase experience.

Jerry made our buying experience easy - he was very knowledgeable, kind and never any pressure. Jerry is a true asset to your team!!

Mike Shaddick did a great job getting us in and our for our scheduled service quickly with a cleaned car. Thanks Mike!

Great service as always. Mike Shattuck is always professional and never pushes services that are not needed. Highly recommend for servicing your Mercedes!

I went there to install another head unit because Navigation is not working .. Raymond told me about 2 hours . I waited more than 6 hours and paid 400 $ and still No Navigation and other options not working . When i told Raymond about this .. he said we spent long time in your car for free !! (400$ is free ) and they don’t guarantee the everything will work because the part not bought from them even though it’s (OEM original part) . and he refuse even to tell me the reason the Navigation is not working . Remember i am talking about (Mercedes Dealership of Maitland ) and they don’t know why the Navigation is not working and not even trying to find out .. I will file a complaint with BBB and with Mercedes head office and even to Mercedes Germany . How is a dealership refuse to solve a problem this ?

The service manager Alberto is a pleasure to deal with concerning my vehicle’s condition. He is most cooperative and is primarily getting the vehicle serviced or repaired expeditiously to my satisfaction.

I went there to install a head unit , Raymond told me it’s gonna be 2 hours .. i end up waiting for more than 6 hours .. and the unit is not working properly . They said we don’t guarantee parts not bought from us . I paid 400 for nothing .. i don’t recommend this dealership for Mercedes ever

Marcus Diaz took very good care of me and my vehicle, I highly recommend him and the service department.

This was an excellent experience with every aspect of the car purchase. Glenn was professional and followed up each step of the way. Ramy explained the contract and all upgrades and moved us through the process with ease. The follow up after the purchase has been remarkable.

Mike hertz is the best advisor

I had a problem with window not going down.it wax’s resolved quickly. The serviceman was professional and explained other problems found. My car has been scheduled for repair. Will write a follow up for the remaining repairs to my convertible top.

Jayson Perez is the best when you're needing a reliable Parts guy!

Rafael my service advisor was awesome. Had to do a major repair and he was very helpful and kind. Thank you.

I can always depend on Alberto to get the job done anytime I have an issue with my car! He is reliable, punctual, and most importantly dependable! This dealership is really good! 10 ⭐️

I always get exceptional service at Mercedes-Benz of Orlando in Maitland. Alberto Vidal handles my requests and service with professionalism and efficiency. I highly recommend both Alberto and Mercedes-Benz in Maitland.

Just lacking in all areas. Since auto nation took over your just a number to them. They don't call when they say they will. The kid where you drop your car off was just disinterested in who or why you were there. Service advisors don't listen to what your issues are. And let's not talk about no loaner cars. They only luxery dealership in area that does not have loaner cars! Will go to Mercedes os South Orlando next time.

If I could rate sales and service separately this review would be quite different. Service is definitely 5 stars however I can't come close to saying that about the sales side. The representative was extremely unknowledgeable regarding their very limited inventory and very disrespectful regarding our time. I'm not upset that we didn't come to terms but she knew what our number was yesterday, asked us to come in today, made us waste 2.5 hrs of our day and we were off by almost $10k. She clearly knew the trade in wasn't going to make up that difference and she kept saying things that were simply untrue or as if we aren't aware of the market etc. I guess they teach these tactics in training but it's distasteful and as a buyer it's very clear what they are attempting to do. Just be honest, that's what your buyers want.

Great customer service experience! I was able to call in on my lunch break and schedule an appointment with no issues!

One of the best experiences I’ve ever had at a car dealership. Our salesman was fair and not pushy. If it was something we didn’t want he was good with it.

I received immediate attention when I drove up. The waiting room was clean with plenty of refreshments.

Painless sales experience! I was able to order my car exactly to my specifications and it even showed up early. My salesperson, Glenn Volence, make the whole process really simple. I was in and out of the dealership with my new car in under an hour.

They were polite and professional Our vehicle repair was somewhat costly and the adviser went on web and found coupons saving me over $100 Will take my Mercedes there in the future

Had a great experience with MB of Orlando with my sales rep Marcus and manager Iash. Both were professional and responsive. Follow-up has been diligent and expeditious. Closing was also a great experience with my new permanent plate installed and out the door in 20 minutes. Great people here!

Great responsiveness and professionalism by Marcus and Iash. A great car buying experience!

Mike shaddick and many other employees are very professional and helpful in explaining the problems and work needed to correct problem

I’ve always heard visiting a Mercedes-Benz Dealership you get nothing but the “Best” service and your dealership definitely delivered. Everyone I came in contact with was very courteous and professional. My Sales Associate, Michael Miller was awesome throughout the entire process. Thanks MB of Orlando for a wonderful car buying experience!

Don't go with earlier year Mercedes Benz that was not purchased at the location, especially with extended warranty. They don't like our folk there, lol.

Mr. Anass Gannaoui set the bar across the board for a perfect car buying experience. He was a true professional and polite!! There was no pressure and his approach was very relaxed. From the moment I reached out to Mr. Gannaoui with an email inquiry, he was very responsive and knowledgeable; not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Mr. Gannaoui’s communication was very clear and the final price was exactly as discussed prior to meeting him in person. Mr. Gannaoui’s attention to detail and my total satisfaction was unparalleled. Mr. Gannaoui went above and beyond in every aspect including holding the vehicle for me until I arrive at the dealership and staying after hours until the process was finalized.

Mr. Anass Gannaoui set the bar across the board for a perfect car buying experience. He was a true professional and polite!! There was no pressure and his approach was very relaxed. From the moment I reached out to Mr. Gannaoui with an email inquiry, he was very responsive and knowledgeable; not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Mr. Gannaoui’s communication was very clear and the final price was exactly as discussed prior to meeting him in person. Mr. Gannaoui’s attention to detail and my total satisfaction was unparalleled. Mr. Gannaoui went above and beyond in every aspect including holding the vehicle for me until I arrive at the dealership and staying after hours until the process was finalized.

Start to finish, a great car buying experience. Thanks to everyone.

Great dealership with no overpriced over the MSRP. no hidden fees.

Service Manager Ray Cornell recommended & gave my vehicle the service needed with experience, & exemplary expertise along with exceptional courtesy to this customer. For me this rates 5 Stars!

First I'll preface this with, this is in response to an email survey about my service, but the only choice was to publicly post. So here you go MB. And don't bother with the GM response "oh please contact me to resolve", I'll be there I'm sure in 6 weeks when I need ANOTHER alignment or tires for 7 or 8 hours sitting and waiting. Now onto the "review".. Let me start by saying i have been an MB fan boy for years. I'm on my 3rd AMG and love it. But this will be my last. Now for the not so good. This is a great dealership if you don't value time, nor understand how cars work, then you will be blissfully happy with the service. I scheduled a brake job 2 weeks in advance (due to the dash alert "check brake pads". My AMG sends a diagnostic report over the air to MB. My appointment reminder tells me 3 times to come in for my brake job. I arrive 9am, then at 11:30 I was informed that in fact I do need brakes... but they don't have them in stock and it will be a few days!?! That is BIG failure in the system, my pads should have been in stock, they had plenty of lead time. I was also there for my 5th alignment in 1 year (and on my 3rd pair of tires this year). I've had 3 AMG's previously and never had so many problems. The tire wear chart hanging in the dealership shows how my tires look at 5-6k miles and the chart describes a suspension issue. Well I'm always told " I don't have a problem... I have an AMG" even though the car won't hold an alignment for more than 1k miles. The inside treads have steel belts and tread separation at 6-8k (while the rest of the tread and tire looks brand new w/ +12mm of tread left).. btw I never "track" my car, I don't do burn outs, I take corners just like every car in front of me. And my daily driving is mainly 6 miles round trip taking 2 kids to school (30mph limits max the whole way) .. I've changed tire brands 3 times as I'm always told "oh brand xxxx is traaash" Goodyear, Michelin, Perelli, top of the line $500+ each tire doesn't matter lasts 8 months top. Car won't hold alignment under warranty but I'm always told I must have hit a curb or well sir alignments can get knocked out as soon as you leave our parking lot. Even though my car is immaculately cared for and zero curb rash, pot holes always avoided. Worst part is the time waiting, appointment for 2 tires (which I order to my house online and bring in because they always have problems sourcing my tires.. you know the old covid supply chain excuse. ) and an alignment at 9am usually takes me 5-7 hours as sit there all day waiting. I don't know if it's MB quality on this latest gen of AMG or the fact my two local dealers were bought out by auto nation at the same time but I'm done with it all. And it's sad because the Eqs was my next choice but no way I'm getting on a new product like that because I can't trust it will be nothing but problems. Ps.. I'm ISO a good Euro indie tech in CFL as I heard they can "fix" this problem.

GREAT CAR AND GREAT SERVICE

No way these are all good reviews about this location, I’ve had nothing but issues at the Maitland location over the years. Enough to make me reconsider buying another Mercedes..

generosity on high levels of fair pricing...friendliness and efficiency...I received my vehicle in such a quick timely manner...

This weekend I went to the dealer without an appointment to check on my car. They took me in even though they were busy. While I was waiting a sales man came by and talked to me, after offering me a quote for my car we test drove an S class convertible. Now I’m thinking of switching! Friendly staff, will go above an beyond to satisfy the customer.

Carlton was able to quickly respond to my auto needs and we found an awesome car that I purchased and I'm totally in love with it. This is my 3rd purchase with Mercedes in Maitland. Great service!

I've had really good experiences for both of my service appointments for my vehicle at the Mercedes-Benz of Orlando location. I plan to continue to take it to this location for my future service needs!

My advisor Marcos make sure the mistake the made with my C300 4 MATIC was taking care off, and delivered the car the way it should be. Thanks Marcos

Had a great experience purchasing my new GLB! Claudia and the rest of the team were great to work with! Highly recommend!

Had a tire damage on my GLC300, made an appt at MB of Orlando to change the tire. ended up changing 2 tires due to wear and tear on the other one my service advisor, Chris, had it done in 1.5 hrs, MUCH faster than the expected 4 hrs, great job, rebalanced all tires and returned my car clean inside and out:) They also provided a MB shuttle to pick me up at home to come get my car when it was ready. This is quality of service that I always get at this dealership, I’m very pleased with them and highly recommend MB of Orlando.

From the time i arrived until i left with my new 2022 GLC300 the process and the attenntiveness of Michael Miller was exceptional! The whole process was super smooth and i was in an out of the dealership within 2hrs of getting there. Thank you so much for ypur service! 10000/10!

Had a flat tire drove it in with the deflated tire about 7 pm customer service took great care and the next morning at 8:30 the car was ready with a new tire. I purchase tire protection when I purchase the car . Great investment . Great Service

This location has always met my expectations and shown great quality in their work. They have been very quick and efficient with my repairs and services to my car. I would defiantly recommend.

I took my Mercedes into this dealership and they claimed they did a diagnostic (I never saw it), and they changed a battery in the back. After charging me over $600, the problem I brought it in for still exists. I later found out that the battery the replaced was fully functioning according to a different dealership who checked the battery when my husband brought it in. I feel ripped off and lied to.

Excellent service and team. Great new experience. Found my Mercedes Dealer in Orlando. Thanks, Claudia and all the service team.

Mike S in the service department is always very helpful in getting any service issues handled fir me. He is a great asset

I went in for B service on my C300. No loaner was available which is understandable with the car shortage. The service coordinator Mike Hertz was friendly.

Bob & Glenn as usual were very professional, honest & fair - I think I have purchased 20 + vehicles from this DEALERSHIP- I was extremely satisfied with each purchase

Great service - polite employees - facilitate nice and comfortable

Commitment to details; service department has absolutely wonderful staff, from the persons who answer your calls, to your assigned advisor, to the person who drive the shuttle. My advisor, Marcus, is a joy to work with; he keeps me informed on what’s happening with my vehicle; he’s very focused on safety and satisfaction.

First time owner of SLK55AMG, so first time servicing it as well. Easy online booking service appointment. Great customer service, good communication on service needed. Great review of past service records, and what service was just updated. Lots of communication during the process over several days. Very pleased!

Marcus Diaz was great! Excellent service.

I took my SLK 350 into Mercedes Benz Orlando for a complimentary Birthday overall inspection & car wash last week. All good! Mike Hertz really takes good care of his peeps. I am very happy with the care & service. I would recommend them to my best friends, etc. Thank you!

I have been a customer for over 15 years, The service and staff have been nothing but exceptional constantly. They treat us very well from the time we call and when we visit. They update you on your service in a timely manner and all service is done with perfection and to my satisfaction. I highly recommend Mercedes Benz of Mailtand.

The service people are very nice and recall was done in the timeframe that was communicated clearly.

Excellent Customer Service! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

False advertisement!!! We scheduled a test drive for a car, we even checked the availability of the car to see if it was there on the lot and their website said yes it’s available! We drive 30 minutes and the car is not there how about that!??? And of course we get a million apologies which does us no good! All the more reason to go to Carvana or cars.com to buy a car! I will never recommend this dealership to anyone nor will I ever buy a car from this dealer, false advertisement!

My car has been at this dealership since 9/15/2021 for a engine replacement. My rep is very dismissive or unresponsive. Everytime I call, it’s a different excuse. I called the GM and he stated I would get a call back, it’s been 4 days still no call back. They seem not to car.

Victor and Claudia made this the best experience we have ever had. Thank you both!

Very Good service indeed

Had a great experience Marco Diaz and the service team did a great job fixing my car quick and efficient Thank you

Very bad experience

I have actually changed over to this dealership after my salesman transferred over. I have a 2020 A220 that I brought in for my schedule B this was on Aug 18th .. Needless to say my car was not sounding right about a month and a half later. My engine coolant light came on. I scheduled a appointment on 10/18 to have this reviewed. I was told by my service advisor that my coolant was not filled. He advised that he filled it but of course I got a message stating I missed my appointment. Typically, I do not leave these types of reviews. Mistakes happen but the fact that it is not noted I was there say’s a lot. I definitely wanted a record that I was there and that there was an issue with my vehicle as it still does not sound right. More than likely I will be going back to my regular location even though it is further away. Please check your cars after your service.

I just purchased a jag xj 2019 from Roc who drove it down to Boca Raton for me. the car is even better than was explained to me and the service and honesty from Roc is the best i have ever experienced. i strongly recommend this dealership thanks again judge

The salesperson extremely helpful and followed up.

Outstanding customer service. Took great car of me and my Mercedes!!! Would recommend them highly!!!

My salesman, Mr. Volence, very knowledgable about the car. Also, my service writer, Mike Hertz, very dependable. Has been dealing with him for years!!

Glenn put me in an SL-550 at a great price and when I stopped by the other day, Drake Grable in service was top notch as well. I highly recommend shopping here for the MB of your choice!

Raul and Edmond are the best. You won’t find better customer service anywhere. Thank you for helping me with my new car!

Very professional customer service. Explained in detail any issues found during the maintenance service. Workmanship is excellent. Very pleasant operation and facilities. Customer lounge is comfortable while you wait.

Wonderful customer service!!!

My service provider Alberto is simply amazing. Always personable and pleasant. Problems diagnosed and fixed. Great communicator!

I had a problem. Apparently my transmission didn't like my radiator. The solution was very expensive because it involved replacing the transmission amongst other things. Fortunately, I had two things going for me. First, I actually had a warranty that had not expired (and I received many calls from people all over the world who were concerned about my warranty. The other thing going for me is Drake Graebel. Drake has been my guy at MB for years. He is understanding, responsive, and solution oriented. He took over dealing with the warranty company, provided me with an automobile, and got the work done in a prompt manner. I am a fan.

I’m new to the Mercedes family and so far I’m very impressed. I’ve had Johnny as my “service guy” twice now and he has been nothing but professional, courteous, and attentive. Definitely an asset to the Mercedes team!!

High volume dealership where service department seemed more focused on quantity over customer service. Additionally for the first time I could not get a loaner car since my Mercedes was out of warranty. I live over an hour away so I had to take an Uber ride to the nearest car rental agency. Seems like they should have at least offered me a ride to the rental car agency. I have been to multiple Mercedes dealerships around the Country and I do not consider this up to normal Mercedes standards. I won't be going back.

This dealer had our car for 2 weeks for key programming. The communication is horrible. No one called to update us, no one returned our calls. The phones wasn’t answered when we called. They blamed there phone system. Although we texted our service guy directly….calls were never returned. The manager was useless. Refused to see me when I showed up at the dealer. Ordered one key and they claimed it was defective and had to order another one after speaking to Germany. Service is HORRIBLE. I will never use them again. Marcus was our service advisor and the manager was Ed Taylor. USELESS!

Fast, friendly service! Will go back again!

In my view the service manager makes or breaks your long term relationship with a dealership. My experience here with the service manager and staff is beyond excellent. They listen and respond cheerfully… I could not ask for more.

Great cars, good customer service 100% recommended 🎊🎉

I had an easy and fairly short wait time while my vehicle was getting serviced. I believe Michael was assigned to me and he was completely professional through out the entire interaction. Made me feel like a valued customer.

Overall very good. Service advisor could have reviewed items individually rather than just saying all were good. Dealership seems a little understaffed.

Warranty work, needed wipers replaced was taken care of immediately

Our service writer, Drake, has worked to provide us with an awesome experience at every opportunity. Christy added a real upbeat, personal touch to our experience too. Thanks

Terrance and team at Mercedes-Benz of Orlando helped to make my vehicle purchase this past weekend an easy process. Terrance was in communication with me from my first inquiry and helped every step of the way without any of that pushy salesman stuff. Would highly recommend this team to anyone looking to purchase their next vehicle. Thanks guys!

Good and honest service. Professional and courteous. Effective and timely

Very good Custumer service, in the service department as well as sales. Have purchased several cars there and always service our car there. Highly recommend them.

My entire experience was very professional in every aspect.

Maitland Mercedes Benz is the best location to get your service! Drake Gable has always been good to us & this location always delivers!

I loved buying Mercedes with Mr Glenn on Mercedes Benz at Maitland FL , it was an easy and smoothly transaction also before leaving the store i saw some details in the car to fix and he was promptly there to help me . but within a week of the purchase the car started to shake when it was going over 70 miles an hour. I took it to mercedez because it is still under warranty , they looked and said I had to balance the car , so they did it and it improved the tripidation , but after 2 weeks the same vibration returned but stronger , I took it again and they analyzed it and realized that the front tires needed changing and so I had to pay almost $1000 because it was no longer under warranty. in short , the problem has always been this , but they preferred ( make up the problem ) until it went over the guarantee for me to pay . I don't think mercedes was professional doing that . Well , I would like my feedback to be just about good things , but anyway .. I thought it was very important to report this to help a next customer !

Despite my being late for my scheduled service, Service staff was timely and polite, all my questions answered by service agent, he treated me like a valued customer - which does not always happen I think due to the age of my car. He was very helpful and knowledgeable.

Mike Shattuck is the most courteous, efficient and professional service rep.....ever!

Special thanks to our sale guy Marcus great personality made the purchase very easy...

I received excellent service yesterday including a loaner vehicle.

Was able to get an appointment right away for scheduled maintenance and a minor repair

Car buying experience was pleasant and easy.

I’m extremely aggravated and disappointed in Mercedes Maitland service. To say I’m upset is an understatement. I took my car here two weeks ago with a pre-scheduled appointment for a paint defect where the paint on my passenger door is clearly bubbling up after owning it less than a year! I was told by my service advisor (won’t mention their name) that they would take care of it due to warranty. My car sat there for 2 weeks with NO returned phone calls after 4 messages. I finally sent a text and then got a call the next day saying “we can’t fix it under warranty because you were hit.” NO, I was not hit! I have no dent or paint missing! This is a paint defect that 2 certified Mercedes mechanics previously confirmed was NOT the result of being hit. I’m positive if I was hit I would have an accident report! They didn’t want to fix it because they couldn’t make money off me if they did. On top of this, they gave me a loaner car that was dirty inside. It was not clean or disinfected whatsoever- fingerprints and sticky spots all over the seats and leaves in the trunk. I’ve lost ALL faith in Mercedes and once my lease is up, I won’t be buying another one. To wait two weeks leaving me hanging just to go back on their word is deplorable and ruined my weekend. I also saw on the Mercedes Me app they left my car unlocked for hours at a time so I kept locking it remotely. They didn’t care about my belongings inside apparently or it would’ve been locked the entire time since they didn’t plan on fixing it anyway. Shame on Mercedes. Two weeks of waiting for my car for nothing. MERCEDES: Don’t email asking customers for reviews if you’re going to be disappointed in what you hear. And don’t bother responding with your generic comment about calling you to make it right unless you can guarantee you’re fixing my car at no charge !!!

Getting ahold of anyone for answers is near impossible. When you do talk to someone, there’s never a definitive answer. Service had my car for a week immediately after purchase to fix a scratch and a wheel (identified at the time of purchase). After expecting a 2 day turn around and lasting a week, not only had the scratch not been fixed, but there were new scratches that happened at the shop. Now I am wasting another day waiting (hopefully for them to fix it). I DO NOT recommend this place at all.

Marcus is the best service technician ever! He?s always polite and very knowledgeable about your vehicle needs. He provides the best available options for your vehicle and explain in details. This is why I rate him five stars ???? ?? ?? ??

The salesperson Glenn made buying the car very smooth. I was impressed that he had everything ready when I went to pick it up.

1.0 star rating The worst dealership EVER!! they sold us services that we didn't need and didn't want to take care of our problem we had with our new car . I take my 2020 c300 for its first service and wanted the service department to look at my automatic trunk opener, wasn't working at all , service manager says the system is basically junk and doesn't work well even with the more expensive cars ,sounded like he didn't want to be bothered with diagnosing the problem. so he sold me a brake fluid flush at 10k miles, the only reason to change the brake fluid at 10k miLes is when the car is under extreme conditions such as severe weather and used as a commercial transport vehicle, my car basically sits in the garage most of the time !! The dealer is dirty and would not recommend this place at all , plus when we bought the car the sales manager didn't give us an option to transfer tags from our old Mercedes,and I highly doubt they even changed the oil, I mentioned I looked at the oil after the oil change was done and it was so black and dirty , the manager said the synthetic oil captured all the dirt from the engine as soon as you start it that's why the oil looks so black , funny my 05 SLK oil never looked that black after changing the oil . Never buying a car from here again!!!

The process from initial communication, to value for trade in (was Fair price), to working with Michael Miller and Victor Miller on purchase was smooth and no tactical pressure. The dealership is low key but very friendly, not all the amenities of other dealerships but fair pricing. would recommend them!

Even though I got to the dealership 2 hours before they closed the team worked through it all the way until 9:45pm. I was very impressed of how patient and friendly they were even after closing time. Charlie, in sales, really did go above and beyond and explained every little detailed about my new Mercedes-Benz! I was very impressed! Never had someone explained a car and every button as well as he did. Victor, the finance manager was able to get me approved literally right before they closed corporate to give me an amazing deal! I am so happy that I ended up at Mercedes-Benz Orlando! I am Truly satisfied with my experience while purchasing my dream car! I sure will be back in 28 months!!! :)

We purchased our GLC300 from them two years ago. We always feel like family when we go there for service with Rafael and feel like he is looking out for us with his recommendations. Mr. Berryhill the GM always hunts us down to say hello. We highly recommend Mercedes Benz of Orlando and having purchased and been serviced at other dealerships in the past, we would not hesitate to buy our next Mercedes from them.

Raphael pina is amazing alway provides excellent service.

Promised more than they delivered. Salesman was great, the car is good, dealer prep was lacking in details! Car was not properly Detailed.

No pressure car buying! My salesman Mike was easy to talk to and easy to work with.

Mike Hertz, my service advisor, has done an awesome job working with me on getting my vintage 2006 CLK 350 serviced. The technicians are also top notch!

The experience was great. Repair was done in a timely manner

My situation require immediate service, as the emergency brake on my GLK350 would not release. What seemed a nightmare at first, was quickly handled after calling roadside assistance. In under an hour, towing service came out and I was able to get my car over to the Maitland Mercedes dealer. From there, Drake Grable, advisor made the service needed happen within a few hours ! Not only did I get a new emergency break installed, my car received a hand wash too. Not exactly how anyone wants to spend their day, but I?m grateful for the dealership, roadside assistance, Drake and the service team involved ?

Went In Today For Tire Pressure & All Fluids Filled & Car Wash Have Been Going To This Locación Since The Beginning When I Purchased My CLA 250❤❤ Great Service & Wait Time Was Very Fast As Always A Pleasure TY

Unfortunately, I cannot recommend Mercedes-Benz of Orlando at all. They made gross misrepresentations about the pre-owned car they sold me, and then were very difficult to deal with to resolve the issues. They did not want to work with me to ensure I got the car they told me they were selling me, and for which I paid cash. Their only offer in the way of a remedy was to give me my money back, which I didn't want. I have had the car in my possession for five weeks, and three of those weeks it was at another dealer getting the things fixed MBO knew needed fixing and failed to fix prior to the sale. Furthermore, the temporary tag they gave me has now expired and there is no record of my car's VIN in the state system, indicating that they either are holding up the title and registration paperwork, or they filed it incorrectly. They have yet to address this title and registration issue for me. So, 0 out 10; do not recommend. The ONLY good thing to come of my dealings with them is that I got a great car, in spite of all the falsehoods and misrepresentations

Excellent, as always. Would highly recommend to others.

My main regret is "no Mercedes hood ornament" to aid in my parking garage space. At 84 on April 21, I live in a CCRC and the parking spaces are tight. I really miss my Mercedes hood ornament, which I have had on all of my Mercedes since 1979! But all of the Mercedes personnel in Maitland were excellent!!!

I recently purchased my first MB at this dealership. I had visited and interacted with the South Orlando dealership and did not feel valued so I decided to try the Orlando dealership, before calling it quits and going back to a Lexus dealership. Nothing against Lexus, I’ve enjoyed them for years. Just wanted to spice things up a bit and still keep it classy and I was able to do just that at MB Orlando. Special thanks to Roc who I worked with over the phone and email and Mike who ended up being my outstanding salesman. Mike made our experience amazing and was very accommodating. Thanks Mike and the entire MB Orlando team. I think you have a customer for life 😊

My tire light came on and I brought my cla 250 into the millenia location on my way home from work. Two days later the light was back and I called to get the tire checked. They had no availability until the following Monday unless I went and waited for an opening. I called and got an apt within a few mins and the process was positive. Alex Rodriguez walked me through every step, from check in to finding our the tire needed to be replaced. They had an accurate timeline and I was able to work from the lounge while they took care of everything. Once completed I had a few additional questions about touch up paint and oil change timeline. Throughout everything Alex was positive and took the extra step. They were busy and I never felt like he was rushing me out the door. Though the dealership is a bit out of the way, I will schedule future maintenance here because of the level of service I received today.

I purchase a 3 year maintenance for over 2k for my surprise the services does even cover rotating the tires plus they will no even provide us a loner car so we had to take a Saturday to go and get the car services I will never buy another car from them they missed let us

Mike Hertz has been our tech for over 25 years and he is always receptive to our needs. He has been outstanding to work with all these years and even though we recently moved more than an hour away, we still use MB in Maitland, Fl. for our purchases and service needs. The reason we remain loyal to this dealership is largely to do with Mike.

Fast and complete service. Outstanding service rep Marcus Diaz and no one better than my salesperson from 2018 Claudia Grazioli ?? She the best!!!

Was promised a response from the finance manager regarding service I pre-paid and fully expect. Also service reception employee was very rude taking personal video calls while I waited to be completed.

I highly recommend going to Mercedes in Maitland. By far the best car buying experience I’ve had. Wonderful people who have been there for years. I went to the location at millennial and they didn’t have time to work with me. Marcus, my sales rep was very helpful and listened to what we are looking for.

Starting problem (Smart for Two EV) Tech could not duplicate the problem. He and Service Adviser were very professional and tried their best. Problem re-occurs.

New to the area - used the service dept for the first time. Very professional, efficient and high quality service. They were able to fix something that initially was thought would have to be replaced, reducing the expense by a substantial amount. Happy to have found a quality service provider!

Excellent customer service, kind staff, and helpful.

Last week I purchased beautiful S class for $50k, sales process easy. I had a problem with a soft closing lock a week later and found out that they gave me a "great" 90 day warranty that they didn’t activate. When I called, it took 3 days to get the warranty turned on ( without car). Then the warranty company declined the claim because they said I have to wait 60 days to make a claim, unless I take it to an Autonation store. In Jacksonville, where I live that means taking it to a Ford dealership—who doesn’t even have Mercedes diagnostic equipment. I gave up and paid for the repair. Hopefully,I won’t need this basically worthless warranty— Ford dealerships can't fix Mercedes. Even better, maybe they’ll make it right and I can amend my review.

Process was easy. Everything well explained. Team, especially Marcus, were easy to work with. Will buy from them again.

Best experience I had buying a car. Frank and Nick were great! Really satisfied with the car and service!

Purchase beautiful S class for $50k, sales process easy. I had a problem a week later and found out that they gave me a great 90 day warranty that they didn?t activate. When I called, it took 3 days to get the warranty turned on ( without car). Then the warranty company declined the claim because they said I have to wait 60 days to make a claim, unless I take it to an Autonation store. In Jacksonville, where I live that means taking it to a Ford dealership?who doesn?t even have Mercedes diagnostic equipment. I gave up and paid for the repair. Hopefully I won?t need the worthless warranty. Even better, maybe they?ll make it right and I can amend my review.

Had to returned the vehicle back 3 times after the initial repair. Oil leaked.

They do not do their job well. They took over 3 months to transfer a title and in that time they sent me a FALSE temporary tag registered to someone else and that got me ARRESTED!!! Their inability to do their job got me arrested in front of my young cousins. I would never buy from them ever again!

First, I would like to thank the Mercedes dealer staff which was unbelievably awesome. The sales lady Claudia was absolutely amazing. She helped a lot since the beginning, she helped me build the car I wanted and paid attention to every single detail of what I wanted. A week before I went to the Maitland location I went to the Millenia location, When I first got there I felt like I was not welcomed at all. I was very excited to buy my new car but the sales guy was not friendly and did not care at all, it was right after I spoke to a friend of mine that recommended me the Maitland dealer and I'm very delighted for going there. Thank you very much for this amazing experience.

Had routine service performed on my vehicle. No problems were reported with the service. My Mercedes Benz has a total of 299,419 miles on the vehicle. Original motor and transmission and it runs good. Thank you for building a quality vehicle.

I purchased my first Mercedes and brought it in for the 10,000 service. Drake Grable, my service advisor was very knowledgeable and kept me informed during the process. The process was efficient.

I recently drove over a metal rod that got caught in my wheel well and made a terrible noise while I was moving. I called Mercedes Maitland and they were able to look at the problem same day and remove the rod while I waited. Fortunately there was no damage to the tire, brakes, or the well. I have been a customer for 13 years and always have a good experience. However, the service I got from my advisor and the service techs this time went above and beyond.

I have been sending all my vehicles to the Mercedes dealer for over 15-years nd is very please with the quality of their service, courtesy of their staff and pricing for work completed. As a result, I have recommended a number of my relatives and friends to this dealer for sales and service; they are all satisfied and impressed. Keep up the good work.

Service was provided as promised. All steps were explained and completed in the time frame they committed to. I appreciate the nice lounge with coffee and space to use my computer.

Great Service, my first MB and I'm satisfied with the class of service that I expected buying a high end vehicle.

Always great customer service and Mike H. Is the best. Always helpful and explains everything in detail. Great experience all around.

I love the car .. I have it now for couple weeks ... it?s awesome!!

Everyone was focused on helping me out, I had a tire issue that needed to be addressed and I did not have an appointment.

I have been a loyal customer since 1992. I have had only positive vibes. I recently had a blowout on the Turnpike. I called the dealership and was told that the Svc department was closed at 3pm and my ETA would have been after 6pm . About 15 minutes later I got a call but did not recognize the number........the caller was MARCUS DIAZ. He asked me if I was safe and I explained I was on the tow truck and would be arriving after 6pm. He reassured me he would wait for me and not to worry as he would have transportation for me to get home. True to his words the tow truck drove up and he was there like a parent waiting for his child. I have always had a good review but I am even more convinced. Thank Marcus.

My service advisor, Mike Hertz, is always top notch and provides me with excellent customer service. I really appreciate his tremendous attention to detail.

Have had issues with passenger air bag and restraint system for years. Light was constantly on and parts were replaced, but then the light would come back on. Was told at times nothing was wrong and light reset. Finally last year, was told it would be repaired as but parts needed to be ordered. Took 3 months of calling a few times a month and corporate office to finally get ?the parts?. It is now fixed, and I am hoping it doesn?t break again, as I don?t want to go through this again. On plus side, employees were always polite, but unfortunately, nothing was getting done.

I went to gave services to my car and it was terrible. I am very disappointment with the service. They do not gave any receipt of what they did in my car. My car had a sign that said that need maintenance and that is why I went and after they returned the car the sign was there and I had to returned the car again. I came from the dealer and I saw a damage in my car. They changed the a cover from the are where the cars is reworked.

I was able to make my appointment on line for the next day. On arrival, I was greeted immediately, the service was concluded quickly and check out was very efficient.

Just completed a GREAT experience with Raul, Nick and the finance and service teams. Really smooth transaction process. Highly recommend doing business here!

I had an excellent experience with this dealership service last week when my car wouldn’t start. They helped me with roadside assistance and got me back on the road quickly

This was by far one of the best car buying experiences I have ever had. From the time I walked in the door, the Mercedes Benz of Orlando store treated me with dignity and respect. In addition to the exceptional service, and beautifully well kept store the process was very quick. They really respected my time and got me in and out leaving me plenty of time in the day to enjoy my new car.

We had a great experience dealing with Jerry Pare when purchasing our used Lexus. He was always prompt, courteous and always working with us for the best deal. I have purchased more vehicles than I care to admit and can say without a doubt dealing with Jerry was the smoothest and easiest transaction ever. A

The service department is efficient, friendly and knowledgeable . I can always count on them for excellent customer service. Thank You!

It has been about a month since my service on my 2020 GLS 450. I scheduled it about 3 weeks in advance as I was told there would be a loaner available if I waited that long. On the day of service there was no loaner available, so I was driven to Enterprise to get a car. In the afternoon when my car was ready I dropped off the rental per my instructions at the dealership and was told that was that. 3 days later Enterprise calls me and told me they were charging me $118.00 for the car as nobody from MB ever called to tell them their vehicle was dropped off. I called the dealership and was told the service manager was "handling it" but I should call my bank and dispute the charge. So now the problem between MB and Enterprise has somehow become my problem. I e-mailed MB on 1/22 to follow up because nobody had taken initiative and followed up with me. I was told that day the service manager would write a check to reimburse me for the cost of the car rental. As of today I have received nothing nor heard from MB again. Losing a loyal customer that has gotten 2 cars and spent thousands in service over $118.00? Even when I e-mailed the GM, Mr. Berryhill, he copied me on an e-mail to someone else with a simple "get this resolved". No apologies, no "this isn't representative of us", nothing like that. Overall just terrible.

Ivan Borgon was pleasant to work with, professional and kept me updated on the parts/service progress. It's very help to be given a complimentary loaner car to drive.

Great service and knowledgeable staff.

I always have a comfort level with staff when needing any service.

Service was fast checking in and my car was finish and clean when I returned from a appointment.

First met Francisco when beginning the initial stage of "just" looking. He was excellent, no pressure whatsoever. We continued to look, and returned to buy from him.

Mike Hertz is my service adviser is great. He?s knowledgeable, always available, and honest about work to be done.

Mike Herts did an excellent job from start to finish. Care and concern was given from the time I called to say that I was running a little late until I arrived and was turned over to Mike. He was very personable and thorough in his explanations and care with my vehicle down to the cost.

Mike did a super job. He is very professional and made sure everything was complete.

I had my car serviced there just recently and Mike Shattuck and his team took really good care of me! I also purchased my car from this dealership the day after going to another dealership that did not provide GREAT Customer Service. Kudos to you guys for setting the standard high!

Great experience as usual. Purchase process is Hastle free, effective and efficient

Ray Lopez my service provider was awesome. If I had a question, he had the answer. Incredible job.

Mike Hertz was excellent! Very attentive and got me in and out because he knew I had a lot of business needs I had to attend to.

I would like to recommend Mr CHARLES LITMAN if you are looking for a honest and knowledgable sales agent.

Mercedes Benz personnel were pleasant; their service department explained in details the needs of my vehicle. Their representative kept me informed and at the end they provided a final bill which was reasonable to the care of my vehicle. Thank you.

Had a very pleasant experience buying a Cadillac from Mercedes-Benz. All Personnel were courteous, professional and very easy to work with.

Once again the service and attitudes at Mercedes Benz of Orlando personnel has exceeded all expectations.

Great and Excellent Customer Service Provided by Marcus Diaz and service and cleanliness of the car once work was performed.

I stopped by this dealership for my scheduled repair estimate for panoramic sunroof shade mechanism that shredded itself during my attempt to open it one night. I received a quick and reasonable quote so I left my Merc for the repair. Not expecting to have problem fixed on same date, I brought my dog with me. Ray took care of offering me and my dog a shuttle ride back home so we did not have to wait there. I was able to pick up the car in good working condition the same day. I highly recommend this business for all your Benz needs. A

The facility was very clean and the Service Staff was tremendous and I wouldn?t go anywhere else.

My service appointment was easy to make and the service time was under 4 hours.

Efficient service. Waited while vehicle was checked and dealership got me in and out quickly.

Mercedes of Orlando is alway efficient, professional and prompt. A pleasure to do business with.

We moved to Florida 3 years ago. Bob Kopperud rolled out the red carpet for us. He went above and beyond the call of duty to make certain we were 100% satisfied. My husband bought his 1st Mercedes Benz in 1967 in Chicago, Illinois. He moved to Kansas City in 1984, Married Yours truly in 1986. He surprised me on My birthday with My 1st Mercedes Benz, a 190E in 1987. He has bought me several down through the years. Chicago, Kansas City and Florida Mercedes Benz Dealerships, Sales, Service departments have all been top notch. Class act. I just had My 2019 in for its 2nd service appointment. Marcus, Service advisor made me feel so special. He gave the Old school customer service that we Love. I have nothing but good things to say. Thus the reason I keep buying them. Continued Blessings, Marva Ford

I am so grateful I stopped into this dealership and had the opportunity to work with Annas !!! He listened to what I was looking for, and what my needs were in a new car and found the perfect car for me ! The entire experience was first class from start to finish!

Great sales service, and easy buying process, but I do think in this case compared to other Mercedes Benz dealer it is lacking more incentives and programs like frequent buyer, or first buyer VIP that gives you several benefits.

We worked with Alberto to have our Smart car serviced and he was exceptional. Everything he said occurred timely and he was quick to work with us to make the pick up after hours an option. Great service and went the extra mile in replacing a battery at no charge that may have not been under the warranty. Would everyone to use Alberto and Mercedes Benz of Orlando for their maintenance and repairs.

I?m always pleased and satisfied to work with my advisor Michael Hertz. The price of the battery was expensive. Overall very satisfied!!!!

We drove from Savannah to look at an E450 cabriolet because the Savannah dealership wouldn't match their advertised price. after getting to Mercedes-Benz of Orlando, we were glad we made that decision. Brian, our sales person, was super friendly, knew about every bell and whistle the car had, and made the whole process as painless as car buying can be. We will gladly make the 4 hour drive again when it's time to upgrade.

The experience that I had at Mercedes-Benz of Orlando was much better than any other car purchase experience I have ever had in the past. Much of that is due to the friendly and courteous staff there, which includes the salesman, Terrance Lee, and Edmond Grigoryan who assisted me with the finance. Neither of these gentlemen pressured me into my decision and instead made me feel very comfortable and at ease about the vehicle I was getting. I was very well taken care of and I appreciate that immensely, so thank you Mercedes-Benz of Orlando!

Everything. I went to the other big Mercedes dealership in Orlando and was disappointed and almost gave up on getting a Mercedes all together. A friend suggested that we try this dealership and I was so happy that I did the staff was great and kudos to Victor and Claudia for making it happen

I have worked with salesman Glenn Volence over the past year to select and build my new Mercedes GLC 43 AMG Coupe. Glenn has the experience and customer focus that put me at ease all along the way. I can't say enough about his value to the buying process. Well done!

Ivan in the service area is wonderful. He made sure that all of my concerns were taken care of! Thanks Ivan!!

Glenn Volence was a pleasure to work with ... he was knowledgeable, patient and considerate. We look forward to continuing our relationship with Glenn to assist with our future car purchases.

Kathy with Mercedes Benz of Orlando did an exceptional job helpping me source my new AMG from across the country. There were very limited options on the West Coast so with the help of Kathy and her team, my new car showed up flawlessly about a week later. Amazing!! Thank you for all of your assistance from across the country! I'll be using you again for my next vehicle purchase!!

The quality of service and attention to detail has been superb at the Mercedes dealership of Orlando.

It was excellent and my service technician was knowledgeable and courteous. I would come back.

If wouldn’t be for Rafael (my Service Rep since I bought my car three years ago), I would give a low score for Customer Service for the last time I’ve used Maitland Dealership service (this week). Rafael made up for all the mistakes other people did and I am happy with his constant outstanding Customer Service skills, going above and beyond to make his customers pleased with the services this location is offering. Kudos Raf! However, I have to say that I expected much more from this brand - one of the reasons I did not buy any other brand. Hopefully the Management will improve their overall services going forward. Covid situation can be blamed for a few things but not for the lack of Customer Service. Regards, Felicia

My car went in for oil change service and the wrong fluid was placed in the wiper tank. This has caused major damage to all the glass on the car. I do not have confidence in this dealership to take care of my vehicle as they are not interested in going above and beyond to fix the issue that they caused. I regret bringing my vehicle here.

terrible service, brought car in for service, and after leaving i noticed my radio wasn't working. They said it would cost 2600 to fix, It ws working fine when I brought it in>

In March of 2020 I purchased a 2020 Mercedes GLB 250, and let me tell you I was so excited. I have owned Lexus, Audi, Toyotas, Hondas and BMWs, but never in my wildest dreams did I think I would own a Mercedes. And unfortunately based on my experience, don't know that I will ever want to own one again. In complete transparency, I buy a new vehicle every 1-2 years as I just haven't found the car I love and I thought the GLB would be it! I liked the boxy style and the size and again it was a Mercedes :). The buying experience was average, our sales gentleman was great and very responsive. However, things went downhill after that. In the short time I owned the vehicle, I had it in 2 times for service (engine light) and it had 2 recalls. I understand it is a brand new model, and the kinks probably needed to be worked out, but the customer service was awful - the worst experience I have ever had. When I called about the recall notices, it seemed as though it would take an act of Congress to try and have the car serviced. I was told, I would need to bring it in for assessment, and then if it was determined to have an issue, I would have to bring it back, with no offer of a loaner vehicle. The second time I brought it in for service due to the engine light, we made an appointment for 11am on December 15th, when dropping it off, my husband discussed some other technical issues we were having with the entertainment/Apple Car Play and asked them to ensure everything was working, along with checking on the recalls. Around 7pm the evening of the 15th, we had not heard from Mercedes, so we called, and the service department was closed! Hmmm, so how was I going to get my car, that I needed the next day, guess I wasn't! I spoke to several folks in Sales who were of no help and simply told me there was nothing they could do, I left a message on the voice mail of the Sales Manager after requesting to speak to a manager, do you think I heard back, not at all. The next time we heard anything about our car, was the next day when we called Service to check on a status. Of course, they apologized but can't say it was genuine and did not seem to be concerned we had been inconvenienced. We were told we would hear back when the car was ready, which was much later in the day. Needless to say, I am extremely disappointed in the service of this dealership. I understand my Mercedes was probably one of their lower end models, but I was a customer, who likes to buy new cars, and very well could have advanced my purchases and been a loyal Mercedes owner. We traded in the car 2 weeks later, and I found a Lexus RX350 that I absolutely love - the sales experience was AMAZING and so far the customer experience as been fabulous. So long Mercedes! For all you future Mercedes owners I hope your experience is better than mine.

Big shout-out to Elizabeth F. in Sales (or maybe she's a receptionist, both times I encountered her she was at the front desk) for CONTINUALLY STIFFING HER DELIVERY DRIVERS. I mean, we're only risking our health to deliver people their food during a PANDEMIC, being paid like servers which means TIPS COMPLETE OUR WAGES, and USING OUR OWN GAS & MILEAGE for the job, but okay Elizabeth, you keep going ahead and keep STIFFING YOUR DRIVERS. I didn't realize Mercedez-Benz of Orlando hired such slime. 👎👎👎

I am so disappointed with Mercedes Benz of Orlando. Preparing to return my leased vehicle, I noticed they’d sold me a 4 year policy of a 3 year lease. The tire alignment my service advisor told me wasn’t covered was indeed covered. Prior to taking my car back, I spoke to two people who told me that no policy covered an alignment. The finance guy also told me I was wrong until I showed him after which he told me it was probably too late to do anything. He said it was service managers responsibility and went to find him but he wasn’t available. He left him a message and said he would call. The following week I left 3 phone messages asking the service manager to call me. Two weeks later and still no call. Hopefully the general manager will see this review and do the right thing and call me.

Excellent and fast, and able to be scheduled at the last moment.

Always hassle free and welcoming

Excellent service. Staff is great! Obtaining service when requested!

My service agent was efficient and provided me with a loaner while my car was being serviced for my B1 service. That my friends is great customer service.

Drake Gable is personable efficient and very thorough. I trust him and he is the reason I get my cars serviced at Mercedes Benz of Orlando

Drake provided excellent professional assistance and promptly repaired our vehicle

The service department has always been very efficient and helpful.

Terrance, Kathy, and Edmond provided me A+ exceptional customer service. Forward to leasing with them in three years.

I made an appointment for service two weeks in advance and arranged with the dealer for transportation back to my home while the service was done. This, despite having an extended warranty through AutoNation which, I was told, entitled me to a loaner car. When I arrived at the dealership, I was told no transportation was available. Very disappointing. The service technician did try to expedite the exchange, which was appreciated.

Terrace, Kathy, and Edmond Offered fantastic A customer service. Looking forward to leasing with them again in 3 years!

Brought vehicle in for service at my scheduled time in the am. Was asked to wait an hour for routine maintenance. Told them I would come back after 1:00. Called multiple times after 1:00 for an update, no one answers the service line. Tried through the sales department only to be transferred to no one or disconnected. Got back to the dealer at 5:30 to find out that everyone left for the day and my vehicle was never serviced. Was not offered any explanation nor a replacement vehicle and was left with no vehicle and no idea when my vehicle would be fixed. Should have known after horrible sales experience. I will take my business elsewhere moving forward

Excellent service. Car was washed after the service.

Job is done smoothly within time frame. plus always a courtesy car wash.

My 2015 SMART Fortwo Electric Drive was picked up and delivered to my house in a very professional and timely manner. I am very pleased with the service provided by Mercedes-Benz North Orlando. I highly recommend their service.

Easy to schedule an appointment. Service was very good.

Recently Purchased 2 Cars from this location, Both extremely great interactions. Terrance was an amazing sales person and so was I finance guy, the whole team at Mercedes-Benz of Orlando made our transaction very easy and went above and beyond for my wife and I, we will definitely will return for future business

Professional good service

Excellent customer service, very clean and comfortable waiting area, friendly staff

Great service. They provide friendly and quality service from the moment you arrive until you leave the premises.

Annass was phenomenal. Highly recommend purchasing a car with him. He?s very honest and really helpful.

Our service manager Mike Hertz was phenomenal. He took such good care of us. His communication was great, from explaining what the service entailed to when the vehicle would be ready was amazing customer service.

Had a good experience but found maintenance costs through dealer to be exhorbitantly expensive. Service performed elsewhere.

Was wonderfully attended to by Raul and Ganni, they worked diligently to make a deal happen. All the while being incredibly attentive and kind.

Probably the best service department around. It is why I own my GLC 300. Service advisors are always courteous and thorough and technicians do their best to complete service on time. And although I have had a couple of issues over the nearly 7 years I have driven vehicles from this dealership, they have always made things right 110% of the time!

This place is by far the worst service I’ve received anywhere EVER! I brought in my car for a airbag switch. Mind you, they are the one who keep contacting me to come in and switch that airbag. So I schedule an appointment 2 weeks in advance. When I bring my car in on that appointment date 11/25 at 1 PM the day before thanksgiving, I was told that I can get my car back in 2 to 3 hours. When I call them at 4PM no one answered. When they finally pick up the phone, I kept getting transferred. So by 7 pm, I started to worried so I head over there, just to find out that they are close and and they will not open the next day (because of thanksgiving) so I had to spend the holiday with no car. Absolutely the worst service ever. I expected so much more professionalism from this people. Beyond disappointed.

Recently i took my MB for service and Alberto has always been there for us. He is very professional and treated you as part of the family. We love to see him every time.

Terrance whom I have never purchased from greet me and know my history! Very impressed so buy one from him!

Very good services, quality and people

Awesome quick scheduling and providing a loaner vehicle. All service was excellent.

They are always professional and do great work! My service rep is Rafael and he is the best I have experienced.

Just got my car back for the second time. September they replaced my belts last week those same belts frayed and were about to break. I didn’t get an explanation an apology for the issue or anything. I even had to spend a few hours back and forth arguing about them trying to charge me for a tow, I expect better from Mercedes.

They are always professional and do great work! My service rep is Rafael and he is the best I have experienced.

Drake a fable was very helpful

I was very pleased with the service I received. The service person kept me informed about the repair on my car and the time it would take. They were very accurate. I would definitely return if I have a problem

The service was excellent. I was given a loaner to go back home. I received a call four hours later that my car was ready.

Service Representative was friendly and professional; answered all of my questions and addressed my concerns.

So easy and everyone was very friendly and helpful

Service is excellent; Mike Hertz is extremely responsive and attentive!

I had my Mercedes-Benz E300 serviced for the 40,000 mile check up. I usually work with Drake Grable. He has always listened to all my concerns and answered all my questions. He makes sure the entire process is smooth. I would recommend working with him.

I have been taking my GLK350 here for the past 4-years and it?s always been a highly favorable experience.

Working with Glen was a great experience! Thank you!!!

I had service advisor his name is Drake . He was super nice knowledgeable professional.

Quick A service completed . Very courteous staff and service advisor

My service advisor Drake never missed a beat in continued outstanding customer service.

Annas Gannaoui in sales is great! Will not give you the typical car sales pitch and will work for you.

Great atmosphere and very nice location.

I had a roofing nail in my tire...Mike Shadduck worked me in that day and the tire was repaired quickly. Thanks for the great service.

Appointment was easily made with a phone call and service was provided on that day and completed as promised.

Had a nice experience for service on my Mercedes. Service tech explained the maintenance prior to the actual service.

My customer service manager is outstanding. He provides excellent follow through and follow up. I appreciate that he knows my name and takes the time to tell me what?s happening with my car.

Great customer service. Alberto went above and beyond to make sure my car was taken care of.

Needed service but could not wait, so I was taken home and could pick up the car the next day. It was ready when I arrived, and clean.

Took my car for check engine light and malfunction of all mr driver assist features. Car drove well once from the dealership. When I drove it again 2 weeks later, I experienced the same problem. Now I have to go back. This is an inconvenience as they had my vehicle overnight the first time. My issues are still not fixed.

Car repaired quickly under extended warranty.

I had an excellent experience with Raul and the rest of the team from car shopping to purchasing . Everyone I encountered was attentive, helpful, and not the least bit pushy. Highly recommend.

Overall good experience with dealership. Salesman and staff very helpful and knowledgeable about their products. Will recommend to my friends.

excellent staff - quality workmanship - very happy with Drake as a rep. Poor parking and congestion in service area

Make sure you get your car checked out by both a mechanic and body man before purchasing your vehicle here.

Mike Hertz-service associate-the best

Excellent service and care during my visit this past month.

Kathy was our sales rep and she was awesome! Profesional and knowledgeable of the Mercedes Benz vehicles, she worked with us without pressure. The process to test-drive was easy and financial forms were a breeze. Definitely a dealer we will be returning to! Thank you Kathy!

People were great, very nice Jeep. The whole process was easy as they are a 1 price store, so I was in and out

Good d experience as usual. However wish it didn?t take so long

i am extremely disappointed...bought a used car from them....on the way home 2 warning lights were triggered..(anti skip braking system and tire pressure) i have called the salesman, used car manager, manager numerous times over a 3 day period...no one has called me back!!!!! very poor business practice!!!!!!!

I have owned my car for four months now and I have had nothing but a positive experience so far. From the sales process to having to come in to get a flat tire replaced, the customer service has really shown that they care about their customers and they want to retain them. Alberto is an excellent service advisor and made my life much easier this past week. Thank you !

They solved my problem with a no notice walk in. I truly appreciate the professional service they provided me. The service representative was professional. He listened to my needs and solved my problems with my car in short order. I truly appreciate the fact that I felt the entire service staff was providing support that day.

Service advisor Mike Shattuck has an excellent customer service and professional.

Always in and out in a flash regardless of what work is being done. No upselling. I live 200 miles away and drive to this dealership where I bought my Mercedes to have it serviced because the other dealerships I?ve called to all quoted me higher prices. I?m loyal to this dealer for a reason. Ask for Mike Shaddick he?s honest, reliable and Doesn?t try to nickel and dime you.

The sunroof on my C-280, 2006 was tested for defects. No defect was found.

First visit. Very impressive. Service advisor kept me appraised of the process while I waited. Could not ask for more.