Recent Reviews from Mercedes-Benz of Orlando

‘0’ star.. never expected double NEGATIVE experience from a Mercedes-Benz service place.Dropped car on Tuesday evening and told me will let me know next day when it is ready.Just for changing one tire and regular oil change/service. I checked with my assigned service representative (his card says Assistant service manager) on Wednesday about the status. We made two phone calls between us and both times he was very abrupt and unwilling to answer my questions fully. He told me he will let me know when everything gets done.I didn’t get any phone calls until 0530 pm ; so I called service center and they said they have no status on my car and Mr.S******k already left.I had made no alternate arrangements for any other vehicle expecting that I might get the vehicle back since nobody called me by late evening saying otherwise.So I patiently told the front desk person to leave a message for Mr.M**e S******k. I got a call from him Thursday morning at 0730 saying my car is ready to pick up( magically just after the service center opened!!!). He or someone covering him should had the common courtesy of calling to let me know if it was ready or not.So I could have get on with some other arrangement instead of waiting. Second thing that really pissed me off was after they handed over the car to me and while driving I thought I will clean my windshield glass ; there was no washer fluid. The service record says it was inspected and changed.Seriously!!! So I have to turn around and go back to the service center again and they took it inside to ‘ check ‘ it. I lost my nerves and went to Service Director and made a complaint.He found out that they filled washer fluid but didn’t checked the function. I asked him’ So how can I trust you guys did everything that you said you did on paper?’ He apologized . This is 2 back to back bad service I received in the span of one day which is completely opposite to what Mercedes’s service standard. Will NEVER go back to this service center again.

Anoop Rajashekharan Mar 22, 2018

My experience at this MB service department was underwhelming. I have come to the conclusion that most MB service departments have no regard for the time of their customers. Service department prices are outrageous for sub-par service. I hate to blame one dealership for the actions of all, but it seems to be a pattern (at least in Central FL). It took half an hour to pick up a vehicle that was supposedly ready (I received a voicemail stating this). Upon arrival to the dealership to pick up my vehicle, I entered the service department. I did not see my service rep, which is fine, because it was midday and he was probably on lunch. I approached the payment counter to let an employee know that I was there to pick up my vehicle. He asked if I had checked in with the valet outside. My response was “no” given that no valet was present when I arrived. I stepped back outside, and the valet arrived shortly after. He grabbed my car key from the lock box, walked me inside, grabbed my paperwork, and took me to the counter where I started (🤔oh...this was efficient...”Hi, it’s me again.”). The valet said that he was going to grab my vehicle while I checked out. I spent a couple of minutes at the counter checking out (Side Note - I noticed some outrageous charges on my bill...$8.80 to top off windshield washer fluid?! The $325+ Schedule A service doesn’t include this?! 12% service fee added to parts and labor estimates provided by your online appt scheduler?! Is this to cover the courtesy refreshments that I wasn’t offered when I dropped the car off?). I immediately returned to the valet area to wait for my vehicle. Upon waiting for 15 minutes (going off of the timestamp on my payment receipt), service reps started to notice that I had been standing there for a while. They asked if I had been helped (Me: “I guess? 🤷🏽‍♂️”). The valet returns a few minutes later in someone else’s vehicle, and an employee says, “He is pulling up in your car now.” Me: “👀 Not my car.” Employee: “Hey, are you going to get this guy’s car?” Valet: “Oh...........yeah. It was tag ___ right?” (He really forgot) Me: “Yes. Actually, you can just give me the key and I can get it.” Valet: “I have to get your key. There will be no further delay.” (I watched you grab my key from the lock...nvm) Me: “Okay.” A few minutes later my car arrived. They didn’t even bother with a courtesy vacuum...they just ran it through the landscaping sprinkler and brought it out. It literally took me over half an hour to pick up my vehicle that was supposedly ready an hour prior. That is unacceptable, overpriced service. On the bright side, at least I can tell the technicians did what they were supposed to. The car is driving nicely, but this place is grossly inefficient.

Ronald Smith Dec 31, 2017

My airbag malfunctioned, in my defective Mercedes-Benz vehicle, while it erratically deployed with tremendous force from my steering wheel into my face and injured me within a fraction of a second. The most frightening aspect about it is that it happened when I was not involved in any kind of auto accident at all! As you may imagine, I was very distraught and confused immediately following. As disastrous as that day was for me, I gave Mercedes-Benz the benefit of the doubt and I did not blame them for that horrendous event, at the time. That isn’t my complaint. Because of what Mercedes-Benz of Orlando and Mercedes-Benz USA didn’t do in response of what happened with my defective car, this is why I’m posting my complaint. There are potentially more very dangerous Mercedes-Benz vehicles with the same airbag deployment defect still on the road today because this multi-billion dollar manufacturer has knowingly allowed a possibly extremely dangerous vehicle to go back on our public roads. Mercedes-Benz USA initially investigated my car that I dropped off at MB of Orlando but quickly stopped searching for the component that triggered my airbag malfunction that could have violently killed me and many others on the road. Luckily, for the coffers of Mercedes-Benz and for the safety of nearby drivers, I was not driving on the highway at top speeds the moment the defective airbag unpredictably inflated at full power, leaving me with no time to react. Upon the completion of the investigation of my car, MB USA could not identify the component or element that initially caused the erratic deployment of my car's airbag. While many other auto manufacturers have identified a critical safety issue with a component that caused similar airbag malfunctions located outside of the complete airbag system/SRS of their respective vehicles, I was told by MB USA that continuing the investigation on my car would be too costly. Even after I have provided MB USA with supporting news articles, MB of Orlando sternly requested that I pick up my car without finding the cause of my dangerous airbag malfunction. How is my car safe for anyone to drive on our public roads if the triggering component that caused my airbag to deploy abruptly may still be in my car as is the case for numerous other vehicles with Takata airbags? Instead of a much more reliable solution, Mercedes-Benz replaced my airbag without knowing if the dangerous component was nullified. Metaphorically, by the MB of Orlando mechanics packing an airbag back into my steering wheel, they reloaded a giant unpredictable gun with a shiny new bullet that has a constantly revolving cylinder that is playing Russian Roulette with my face each passing moment that I’m in the driver's seat. They are hoping that history won’t repeat itself. In a way they are rolling the dice with my life, my passengers’ lives, and the lives of those around me when I’m driving by innocent drivers and unaware vulnerable pedestrians. Figuratively, this defective gun can go off at any moment without warning. Additionally if & when that gun does shoot me in the head, I could easily lose control of my car and jet off on a destructive path in virtually any direction at dangerous speeds risking the lives of anyone nearby. This is sadly a very possible scenario. This is why I towed my car back home and refused to drive it. Just think how many other MB vehicles may have the same defective component that could still exist in my car. MB didn’t offer a replacement car, refund, or even hint at the possibility of a safety recall. Instead, they left me with a burden which may be extremely unsafe to drive. Customer Care Director, Ed Taylor, was told I was there to see him. I was told he was busy & to wait for him in the lobby. 20 minutes later I went back to ask why I wasn’t called yet. I saw his office empty. He left for the day. On top of everything else, there are big streaks of what appears to be grease on the inside of my driver’s door. Please see image below of how my car was given back to me. Really classy MB of Orlando

Emanuel Gomes May 6, 2017

My airbag malfunctioned, in my defective Mercedes-Benz vehicle, while it erratically deployed with tremendous force from my steering wheel into my face and injured me within a fraction of a second. The most frightening aspect about it is that it happened when I was not involved in any kind of auto accident at all! As you may imagine, I was very distraught and confused immediately following. As disastrous as that day was for me, I gave Mercedes-Benz the benefit of the doubt and I did not blame them for that horrendous event, at the time. That isn't my complaint. Because of what Mercedes-Benz of Orlando and Mercedes-Benz USA didn't do in response of what happened with my defective car, this is why I'm posting my complaint. There are potentially more very dangerous Mercedes-Benz vehicles with the same airbag deployment defect still on the road today because this multi-billion dollar manufacturer has knowingly allowed a possibly extremely dangerous vehicle to go back on our public roads. Mercedes-Benz USA initially investigated my car that I dropped off at MB of Orlando but quickly stopped searching for the component that triggered my airbag malfunction that could have violently killed me and many others on the road. Luckily, for the coffers of Mercedes-Benz and for the safety of nearby drivers, I was not driving on the highway at top speeds the moment the defective airbag unpredictably inflated at full power, leaving me with no time to react. Upon the completion of the investigation of my car, MB USA could not identify the component or element that initially caused the erratic deployment of my car's airbag. While many other auto manufacturers have identified a critical safety issue with a component that caused similar airbag malfunctions located outside of the complete airbag system/SRS of their respective vehicles, I was told by MB USA that continuing the investigation on my car would be too costly. Even after I have provided MB USA with supporting news articles, MB of Orlando sternly requested that I pick up my car without finding the cause of my dangerous airbag malfunction. How is my car safe for anyone to drive on our public roads if the triggering component that caused my airbag to deploy abruptly may still be in my car as is the case for numerous other vehicles with Takata airbags? Instead of a much more reliable solution, Mercedes-Benz replaced my airbag without knowing if the dangerous component was nullified. Metaphorically, by the MB of Orlando mechanics packing an airbag back into my steering wheel, they reloaded a giant unpredictable gun with a shiny new bullet that has a constantly revolving cylinder that is playing Russian Roulette with my face each passing moment that I'm in the passenger seat. They are hoping that history won't repeat itself. In a way they are rolling the dice with my life, my passengers' lives, and the lives of those around me when I'm driving by innocent drivers and unaware vulnerable pedestrians. Figuratively, this defective gun can go off at any moment without warning. Additionally if & when that gun does shoot me in the head, I could easily lose control of my car and jet off on a destructive path in virtually any direction at dangerous speeds risking the lives of anyone nearby. This is sadly a very possible scenario. This is why I towed my car back home and refused to drive it. Just think how many other MB vehicles may have the same defective component that could still be in my car. Mercedes-Benz didn't offer a replacement car, refund, or even hint at the possibility of a safety recall. Instead, they left me with a burden which may be extremely unsafe to drive. Yesterday the Customer Care Director, Ed Taylor, was in a meeting and I was told to wait for him in the lobby. 20 minutes later I went back to ask why I wasn't called yet and he left the dealership for the day. On top of everything else, there are big streaks of what appears to be dirt, grease or oil on the inside of my driver's door. This is how my car was given back to me yesterday. Really classy MB of Orlando

Emanuel Gomes May 4, 2017

My airbag malfunctioned, in my defective Mercedes-Benz vehicle, while it erratically deployed with tremendous force from my steering wheel into my face and injured me within a fraction of a second. The most frightening aspect about it is that it happened when I was not involved in any kind of auto accident at all! As you may imagine, I was very distraught and confused immediately following. As disastrous as that day was for me, I gave Mercedes-Benz the benefit of the doubt and I did not blame them for that horrendous event, at the time. That isn't my complaint. Because of what Mercedes-Benz of Orlando and Mercedes-Benz USA didn't do in response of what happened with my defective car, this is why I'm posting my complaint. There are potentially more very dangerous Mercedes-Benz vehicles with the same airbag deployment defect still on the road today because this multi-billion dollar manufacturer has knowingly allowed a possibly extremely dangerous vehicle to go back on our public roads. Mercedes-Benz USA initially investigated my car that I dropped off at MB of Orlando but quickly stopped searching for the component that triggered my airbag malfunction that could have violently killed me and many others on the road. Luckily, for the coffers of Mercedes-Benz and for the safety of nearby drivers, I was not driving on the highway at top speeds the moment the defective airbag unpredictably inflated at full power, leaving me with no time to react. Upon the completion of the investigation of my car, MB USA could not identify the component or element that initially caused the erratic deployment of my car's airbag. While many other auto manufacturers have identified a critical safety issue with a component that caused similar airbag malfunctions located outside of the complete airbag system/SRS of their respective vehicles, I was told by MB USA that continuing the investigation on my car would be too costly. Even after I have provided MB USA with supporting news articles, MB of Orlando sternly requested that I pick up my car without finding the cause of my dangerous airbag malfunction. How is my car safe for anyone to drive on our public roads if the triggering component that caused my airbag to deploy abruptly may still be in my car as is the case for numerous other vehicles with Takata airbags? Instead of a much more reliable solution, Mercedes-Benz replaced my airbag without knowing if the dangerous component was nullified. Metaphorically, by the MB of Orlando mechanics packing an airbag back into my steering wheel, they reloaded a giant unpredictable gun with a shiny new bullet that has a constantly revolving cylinder that is playing Russian Roulette with my face each passing moment that I'm in the passenger seat. They are hoping that history won't repeat itself. In a way they are rolling the dice with my life, my passengers' lives, and the lives of those around me when I'm driving by innocent drivers and unaware vulnerable pedestrians. Figuratively, this defective gun can go off at any moment without warning. Additionally if & when that gun does shoot me in the head, I could easily lose control of my car and jet off on a destructive path in virtually any direction at dangerous speeds risking the lives of anyone nearby. This is sadly a very possible scenario. This is why I towed my car back home and refused to drive it. Just think how many other MB vehicles may have the same defective component that could still be in my car. Mercedes-Benz didn't offer a replacement car, refund, or even hint at the possibility of a safety recall. Instead, they left me with a burden which may be extremely unsafe to drive. Yesterday the Customer Care Director, Ed Taylor, was in a meeting and I was told to wait for him in the lobby. 20 minutes later I went back to ask why I wasn't called yet and he left the dealership for the day. On top of everything else, there are big streaks of what appears to be dirt, grease or oil on the inside of my driver's door. This is how my car was given back to me yesterday. Really classy MB of Orlando

EmanuelG May 4, 2017

My serpentine belt broke on the hwy after business hours.. Had my s420 towed to the dealership. I tried calling for 2 days to talk to someone, when I did finally get a return call, I was told that my car was ready and the cost. I had no prior communication with this dealership what so ever, nor was a estimate given let alone my permission. I payed and waited almost 2 hours for my car, I finally was told that it had drove that morning but now they couldnt get my wheel to turn and said they were not liable etc... Told the steering pin must have broke and it would be a 1600. repair. They were not willing to take any responcibilty. My husband and myself hd no choices but to fly home to Colorado and wait for the car to be ready and figure out how to retrieve it. So they repaired it. They then broke the pin and coloum that they just put it. We go back to florida pay the 1600.00 bill and get in the car.... got to the front of the dealership and hear ticking and car ran hot. Stopped and no fluids were topped and car was dry of oil. Back to the service dept. and was told they would top off the fluids and be done. So we waited car came back, unfortunately e did not check behind them to be sure they had done what they were supposed to.(Should have known) My husband and I hit the road for Colorado and made it to Jacksonville. Car overheated and we had to pull of the road. When it cooled enough to check it THERE WAS NO COOLANT AT ALL, THE CAP WAS NOT ON IT. OIL WAS 3 QUARTS LOW AND WE ARE STRANDED IN JACKSONVILLE. I called the dealership and they said nothing they could do!! i will be sure to make it my personal mission to see that NO ONE ELSE WILL BE RIPPED OFF AND LEFT STRANDED by your dealer ship and service department. Not once despite everything did anyone from your dealership ever make a attempt to treat us with any respect, let alone customer service. Which apparently is not important to you as a business owner. Not even a are you both okay is there anything we can do, or how about fixing the car after you broke it instead of charging us and failing anyway. Your service Director a complete contraindication of the word service. Rude VERY rude. So what are you going to do to fix this?!?! What damage has now occurred. Who will pay? Almost 2000 and my car is worse than before. The valet attendant by the way was great and went above and beyond caring about customers, multitasking and helping out his fellow employees. Do not know his name but he was husky and wears glasses.

Brad Winemiller Mar 11, 2017

That was the worst Mercedes workshop we have ever dealt with. Maybe because we "only" have a Smart - but its still a Mercedes. Or because we are German - and English is "only" our second language... We were told to come it on a Tuesday to pick up our car - first question was, are you sure that you are in the right location? We don't have any paperwork under your name... 30 minutes later and a lot of confusion and phonecalls - they found our car!!! But - not ready... But they offered us to rent another Rental car and pick up the Smart later - really? We live 50 miles away... After we told them that this is unexceptable and more phonecalls, we suddenly had the right guy on the phone and he apologized for that miscommunication and trouble. And of course our car is ready... And that he will email us the paperwork for the repair. That happens almost 2 weeks ago and will still haven't received anything... so when we picked up the car - unlike Mercedes - it was not washed or cleaned - but as I said, we have only a Smart!!! On our way back home into the darkness we figured out, that something was serverly wrong - not headlights and not turnsignals in the front - AT ALL!!! It was pretty dangerous, 50 miles without lights... and the garage closed.... Next day my husband called to tell them about that missing lights- this time a very unfriendly guy on the other line told him, we just should come over. My husband told him that we have to work and that will not be possible and we asked about a Towing-Sevice what we learned that this is part of the Service. So he said, he has to talk about that with his Supervisor and he wanted to call back the next day. WE ARE STILL WAITING FOR THAT CALL!!! It's just a Smart.... My husband was curious about the lights and figured out, that just the connections for the lights were disconnected - and he fixed it. Not a problem at all - but the car was definetly not ready or in a save condition... We had a couple of Mercedes' back in Germany and we had a lot of visits at their mechanic-shops, we always had very good experiences - nothing to compair with that Shop in Maitland. You will never ever see us again, and we will absolutely not recommend your shop @ all!!! And unfortuantely we have to give you one star - you deserve zero stars!!!!

Heiko Brandt Aug 14, 2016

I dropped my smart car off for trouble shooting and repair and the service rep called me to inform me the engine had a blown head gasket. A follow-up call from the service rep informed me the head must be replaced and the total cost was over $5000 to which I replied this was one third the cost of a brand new car and was $2000 more than the blue book value of the car. The service rep stated he would apply some discounts to the final bill which came to just over $500. For this I was appreciative and the final bill came to $5008. My car was at the dealership for just over 3 weeks. The service rep called me to say it was ready and he would explain the bill and the repairs to me when I arrived to pick up the car. I arrived the same day and the service rep was gone for the day so I did not get an explanation of the bill and the repair. Upon arriving home with the car, I noticed two bolts securing the rear lower valance panel were missing and I examined the bill and found I had been double charged for four items totaling $65.75 minus tax. I called the service rep and he stated he would pull the bill and call me back. He did not call me back so I called him twice leaving a voice mail. It took 4 days for him to call me back after I had left two messages. I explained the double charges and the missing fastners. He said he would send me the fastners so I could install them myself and he stated he would credit me back for the double charged items. This is no way to run a successful dealership and repair facility. The service rep or service manager should have been there to do a walk around to explain the repair and go over the bill. The repair facility should have sent a repair tecnician to my home to install the fastners as the part was loose and susteptable to falling off therfore was not driveable without damage to the valance panel. I did receive the fastners and I installed them myself as it was a very simple task. My wife or many other people would not be able to perform this simple task as it requires a special tool and some basic mechanical skills. I understand my smart car is not as prestidous as a Mersedes, but I am still a valued customer and should be afforded the same courtesy afforded to any customer using this repair facility. I will recommend this dealership to my friends with the warning to examine their bill and car before leaving the facility.

Wayne Ranow Jul 21, 2016

First of all, I Love my New Mercedes. I purchased a 2013 C-Class, 2 door Coupe with Red Leather interior. My sales person, Glenn was Awesome right from our first point of contact. The day I walked in I actually walked up to the General Manager, without realizing who he was and he introduced me to Glenn and reassured me that I would receive quality customer service, and that I did. I was looking for specific requirements, which was a used C-Class 250, and I wanted red leather interior, without a question. Glenn researched what my desires were. On the same day he called and found exactly what I wanted a 2013 with the interior I wanted and it was also fully loaded with all the possible upgrades, right down to the wheels. I can Honestly say that Glenn made my purchase seamless right from the start. At 58 years old, my purchase was the most easiest, seamless, and Professional service that I have ever experienced. Glenn made my trade in process extremely easy and painless, my financing, pay-off of my trade in. Believe it, was I shocked and excited that the Mercedes I purchased was actually in Miami and I live in Seminole County. Glenn took the matter into his own hands, and had my car shipped the very next day, on a Friday. I was at the dealership at 9:00 a.m. the next morning. Within a 3 day span I was sitting down with a finance officer she was very professional as well, and everything was handled so efficiently and timely. When I walked out of the financing office, Glenn was right there and brought me to my fully detailed Gorgeous New Mercedes. I was so ecstatic and happy, I thought I was dreaming. Oh the impeccable service was not over, Glenn sat with me and went over each and every switch, light, gauge and all upgraded options so that I was fully knowledgeable as to how everything worked and he even synced up my cell phone for me. I couldn't have asked for any better service, as I stated every step of my purchase from choosing a car, trade in, financing, and actually shipping my car to Orlando was just Totally Impeccable and I will be referring Mercedes of Orlando to my family members, friends and many co-workers because I know they will receive the same Awesome Service and Honesty I received. I can't Thank Glenn and the many people I came in contact with enough and I am extremely Happy with my New Mercedes C-Class 250.....Love It, Love It !!!!

Wilkinson15 Mar 26, 2016

We have been loyal Mercedes customers, having purchased 6 vehicles in the past three years. Three of those vehicles have been purchased in just the past 3 months. For the most part we have always received good service and have never had reason to complain. However, the most recent purchase was just a horrible experience which we feel we need to bring to your attention. In our most recent experience, we took only 15 minutes to select the vehicle we wanted. It was at this point that our experience became unacceptable. We sit and wait over three hours to be attended for the person to draw up the paperwork for the sale. On several occasions we made it very clear to him that we were not interested in any additional products or services in spite of his repeated insistence. After finally signing the required documents, we did notice that he had included items we had specifically informed him we were not interested in. Therefore, he had to draw up all the documentation over again from the beginning so that we could sign them yet again. Finally, after four hours and upon our arrival home we again noticed that he had not included a promised customer loyalty discount in the final price. The next morning we once again had to return to the dealership to address the discount issue. The salesman then tried to intentionally deceive us by telling us that the discount was included because the original price was actually higher. We had to point out to him that the original price was obtained directly from the windshield sticker price. Upon his realization that he had put his foot in his mouth, he decided to then push us on to his manager. After another long wait, the manager instructed him to honor the price as quoted with the discount. We were then put through yet another extremely long wait in order to have yet another person draw up all the documents for the third time. This lady was not the same one who drew up the documents originally. During the entire hour we sat in her office we were made to feel like we were bothering or interrupting her by being there. We were never made to feel like our business was appreciated nor was there any sincere apology ever offered. To the contrary, we were treated like their mistakes were somehow our fault. Finally, it has come to my attention that their finance department ran my credit five different times. I was never informed that it would be run more than the expected one time as in all other dealerships. As stated, we have been satisfied customers in the past and would we would like to continue our relationship with Mercedes Benz. However, this experience has us re-evaluating our options in the future. The individuals we encountered on this transaction lacked professionalism in both the business aspect of the deal and worse yet, the courtesy aspect.

Erika Galeano Apr 17, 2015

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