Always great service at Mercedes of Orlando. Drake has always delivered above and beyond service for me. Thank you.

JDRF Event hosted by Mercedes of Orlando

Mike Shattuck is the main reason For the 5 stars - He is kind, direct and we need more people like Mike in this world. He Understands your needs and makes you understand the process when must people don’t even try and makes you feel confident. Thank you Sincerely BrendaDeTommaso

Great service, thanks to Maia, Mike and the rest of the team!

It was a great experience as always. I loved the customer service.

Excellent sales and service. We have been dealing with our salesman, James DeLoach, for the last 8 years. He knows what we like and makes all transactions breeze through. Michael Trafeyah, our service advisor, handles any and all service issues (mostly routine) with utmost care.

Very pleasant experience every time. Have bought 6 here over 10 years

Class 1

Nice place,excellent service

My vehicle went in for service over two weeks ago. Still no communication from Mercedes on updates even after calling several times. Where is my car? The worst service ever. Mercedes has definitely went down hill in customer service and quality.

Drake Grable took excellent care of me as usual. His knowledge and service is beyond compare. So rare these days.

The experience was very welcoming. The service department was on schedule

I arrived 30 minutes early for my appointment, was greeted immediately and the service adviser had my car in the shop within about 20 minutes after my arrival. The alignment was completed in a very reasonable amount of time and the car was road tested prior to being delivered back to me. I was out of there in record time and the alignment was spot on. I drove the car almost 800 miles in the next 4 days, most of which were at, well let's just say "HIGH" way speeds. Perfect, no complaints on any aspect of this visit or the quality of the repair. The frosting on the cake? The charge for the alignment was less than my local Firestone store and exactly the same as I was quoted by Tires Plus!

Drake in the service department was amazing! He made the process of having my car serviced so easy and enjoyable. I would highly recommend Mercedes-Benz of Orlando just because they have amazing employees like Drake!

I took my car for service, this time I had Drake as service person, very efficient and fast. I am requesting him again in the future.

Excellent service from ronnie

Buying the MB 300 GLC was seamless, from Ivan the Sales representative to Victor in finance. We will definitely purchase future MB vehicles from the MB Maitland team!

Always kept informed about the process. Polite and friendly service

We have a 2017 S550 coupe, we bought At M/B of Maitland and have always brought our cars back to The Service Department because of the excellent service we receive. Drake is our Service Advisor and we work wonderfully together. He is always available for our phone calls and our service appointments. We have had every M/B they make expect for the Maybach, and C-Class cars and have had a great experience with with sales and service. Drake, we feel, is an asset to Mercedes Benz.

Drake the service manager is just wonderful!! He made my service experience a really enjoyable one. Not only did he update me on the progress of the car maintenance but he personally went to retrieve my car from the washing bay to ensure I left on time for my doctor's appointment. Since I moved to Florida I have been a loyal customer of Maitland Mercedes Benz and I highly recommend them if you want to experience a great car and superb service!

Service Technician Mike was great!

Had vehicle at dealer 1 hour before service appointment that was told would take 2 hours. Returned to dealer 3 hours after delivering vehicle and service had not even been started! No phone calls or text that they were running behind! Then they ran out of time because the mechanic left the job! Wanted us to make another hour long trip to return the next morning! They didn't take care of the most important issue which could be a safety concern because they did less important services first but could not supply a loaner car so we had to drive it as is!

Quick,efficient,professional service! TYVM!

The service of this Mercedes Benz franchise is excellent. The personal attention of Mr. Marcus Díaz incomparable; very good professional and attentive in all the details of customer service. Thank you very much MB of Orlando and even better Mr. Marcus Diaz. Antonio Godoy 05/04/2019

Professional, classic and awesome 😍

My advisor Michael was great and took care of me from the beginning. When I went to pickup my car, Michael was off so another advisor checked me out. When I asked to use the coupon that was sent to me via email, he immediately said NO, you already received a discount. I asked to speak with the GM and he pointed to a heavyset man and said he is my Director. They yelled back and forth to each other and said absolutely not. The Director was so lazy he couldn't even get up and come talk to me. I told the advisor to just check me out and he said "don't come back here". I was so shocked at the way I was treated that I didn't know what to say. I have always had my car serviced at this Mercedes dealership and to be treated that way is unacceptable. I will let anyone I come in contact with know the experience I had at Mercedes Benz of Orlando. Sorry but I do not remember the name of the advisor or Director but it was last Saturday 3-30-19.

While out of town my daughter needed immediate repairs to our 2018 GLC300, Ivan Borbon, our Orlando tech assured me he would coordinate with our home dealer and our service team as well as with our insurance carrier. Our home team agreed with their plan and timeline. My daughter picked up her car yesterday, good as new. I recommend the Orlando team for any of your needs whether that be local or at distance. Thanks Ivan! Leo P.

I enjoyed my service and complimentary everything to pass the time😊😊😊

I did service my car at Mercedes dealer in Maitland although there is other locations that closer to where I live . I will always drive the extra miles just to get that kind of service . Mike Shattuck in the service exceeded all the expectations. I highly recommend this location.

Very beautiful ppl. They will make sure that you get in the right vehicle, Thank you Dan, Victor and most of all Chasman for helping me with my purchase. You men are one in a Million.

Very quick, fast and efficient service advisor Micheal Tayefeh. Highly recommended to use the service department again. Thank you

I highly recommend this location ! Mike Shattuck exceed all the expectations. A+++

I went to another Mercedes dealership because it was closer to my house. I did not like the service. People there looked very cold. The next day I went to Maitland and was taken care of by Raymond. He made us feel at home. All very friendly. I did not go to buy the car that day, but the service was so welcoming, I left driving my GLC the same day. Highly recommend to all my friend.

Rafael and Mercedes of Orlando continues to exceed my expectations. They have went above and beyond their normal tasks just to make my service pleasurable. Thank you team!

Highly recommend Mercedes Benz of Orlando great experience fast service. No pressure sales tactics and mind games. Thanks to Claudia Grazioli and Edmond the greatest team,they made the car buying process quick and easy,Claudia went out of her day off to Finnish with my deal.

Terrance and the team at Mercedes of Orlando made this one of the best car purchasing experiences I have ever had. Terrance made every possible attempt to ensure I was pleased with the purchase. The Sales Manager worked out a great deal and now I have a very happy wife =).

Drake was very professional and courteous!! He continued to keep me updated on the progress of my vehicle! He treated me like family!!

I could not be more pleased with the services provided by Claudia Grazioli and Edmond. I highly recommended Claudia Grazioli she’s was excellent from start to finish we have a good deal! Thank you! I love my car!

Terrance and the team at Mercedes of Orlando made this one of the best car purchasing experiences I have ever had. Terrance made every possible attempt to ensure I was pleased with the purchase. The Sales Manager worked out a great deal and now I have a very happy wife =).

The buying process was relatively easy. Chasman Barnes, the MB sales representative, was very professional and I would recommend him to anyone looking for a Mercedes Benz at this dealership. All of your employees should be as gracious.. I have one complaint about AutoNation. As a physician, I appreciate AutoNation's support of Breast Cancer research and treatment. That said, the cheap plastic license holder does not belong on a $40K+ automobile. These same license plate holders on seen on a variety of much less expensive cars. Did I buy this car new or used? I have removed the AutoNation license plate holder. My recommendation is for Lexus, MB, and other luxury brands in the AutoNation stable: Use a chrome license plate holder with AutoNation in pink at the top and MB of Orlando in black at the bottom.

The buying process was relatively easy. Chasman Barnes, the MB sales representative, was very professional and I would recommend him to anyone looking for a Mercedes Benz at this dealership. All of your employees should be as gracious.. I have one complaint about AutoNation. As a physician, I appreciate AutoNation's support of Breast Cancer research and treatment. That said, the cheap plastic license holder does not belong on a $40K automobile. These same license plate holders on seen on a variety of much less expensive cars. Did I buy this car new or used? I have removed the AutoNation license plate holder. My recommendation is for Lexus, MB, and other luxury brands in the AutoNation stable: Use a chrome license plate holder with AutoNation in pink at the top and MB of Orlando in black at the bottom.

Very efficient

From the moment I walked in at Maitland Mercedes Benz, Gianni was very helpful, his knowledge and detail was on point. He is a true professional, you dont feel pushed or rushed to make a decision. He take the process experience to another level. If you are considering to buy or lease a Mercedes please make sure to ask for Gianni, you will be very happy with the experience!

Always excellent. Michael Tayefeh provides friendly, knowledgable service and goes out of his way to assist us. It is always a pleasant experience with Michael!

Awful service with staff having no understanding of their own sale process causing hours of delay and frustration. Extremely unprofessional and will never use Orlando Mercedes again

I bought a 550SL new from Mercedes of Orlando. They messed up the sales process causing hours of delay sitting around the dealership and wasted journeys across Orlando to collect the car only to be told they had not understood their own systems and it could not be collected for another two days. As compensation they offered verbally and by email a free service which they are now not honouring

I bought a 550SL new from Mercedes of Orlando. They messed up the sales process causing hours of delay sitting around the dealership and wasted journeys across Orlando to collect the car only to be told they had not understood their own systems and it could not be collected for another two days. As compensation they offered verbally and by email a free service which they are now not honouring

Great experience and fast serviced.

Mike Shattuck was very good and easy to work with. Appointment time respectful and work done on time.

Very nice experience

Robert is fantastic! A pleasure to do business with.

Hands down the best car buying experience ever!

Less than 24 hrs after a 70,000 mile service, of which the car was operating perfectly, my engine light is on and had acceleration issues as well as electrical. Another day to be tied up to determine the problem. Really?

Easy to deal with. No high pressure. Fair Price for my used SL550. Robert Owen was great salesperson. Like the 4,000 mile warranty on used. Wish the odometer was updated to delivery mileage so 5 day 250 miles return was accurate. Wish the free 90 day XM was subscription was turned on.

Easy to deal with. No high pressure. Fair Price for my used SL550. Robert Owen was great salesperson. Like the 4,000 mile warranty on used. Wish the odometer was updated to delivery mileage so 5 day 250 miles return was accurate. Wish the free 90 day XM was subscription was turned on.

This is the 2nd car I purchased from this dealership. Very pleased with my experience

Seamless service at MB of Orlando. Service Advisor Drake made the check-in/check-out process for a major service quick and easy. No waiting, all questions answered accurately and honestly, and washed and ready when promised.

Mike Shattuck is very MB service experienced and has a great people (client) communication. GIVE HIM A BIG SALARY RAISE.

Excellent customer service. I recently took our ML 350 in for some electrical issues. Rafael was my Service Adviser. There were several problems and I was required to come back a second time to complete the repairs due to parts availability. During the entire process Rafael kept me updated on the costs and progress of the repairs. The updates he gave me were always very understandable and to point.

My Mercedez Dealer is awesome!! I decided I needed to wait for my car and they got on it immediately and got it done right

Terrance was spot on from start to finish !! His follow up and patience and knowledge were superb !! Highly highly recommend him!! Very kind , and honest with his valuations !! Love love love my new car !!!

The service advisor was great, the car done very fast more than I was expected, he ordered the parts needed in the same day

I arrived at 8:50 for a 9:00 appt. for an oil and filter change. I learned at 9:30 that the filter required was not in stock. I could come another day to allow the filter to be ordered or MB could request a filter from auto zone (~45 min). I opted to get a filter from auto zone. At 1:00 I departed the lot with my auto. Four hours for an oil and filter change. Not good!

Just had my GLK350 60,000 mile checkup completed. My service advisor for the past 3 yrs., Marcus Diaz is the best. He is professional and caring. Marcus takes all the worry out of car maintenance. He explains the work being done and thoroughly answers my many questions. Marcus and the staff at Mercedes Benz Maitland are the gold standard for the Mercedes brand. Much appreciation Faith Phillips

I brought my GL450 for service to replace motor mounts and fix the second raw seat folding mechanism under warranty then i notice that car leaking oil (they need to remove oil related parts in order to replace motor mounts) and the headrest in the "fixed" seat not retracted back when you fold it. So i went back to them to fix there mistakes which they told me the warranty is up but they will fix it. After they took the car i saw on the service cameras their tech. taking the other side seat a part and when i went back to tell the service advisor that they working on the worng side he told me there is a spring that they don't know where it should go so they have to check it in the good side " sounds like they never trained on this or there no service manual to find out". When they gave me the car back they said they fix the seat but the cost to fix the oil leak is $1170 (parts and labor)to replace fornt crankshaft seal and they will make me a "favor" and they will charge me 1/3 of the cost but after they get manager approval. when i left the dealer found the check engine light is on so i stopped at AutoZone to at least check what is the code for. Which was air intake sensor code and when i open the hood i found that sensor was unplugged i don't know why they unplugged an air intake sensor all the way at the top of the engine and leave it unplugged while they check leak oil all the way at the bottom of the engine or probably was related to a seat folding mechanism. at this point i wasn't trust even there quote for the leak so went to take another opinion which they told me the cost for the seal is $25 and the labor is 1.3 hour which is $155 total which wasn't surprising for me.

Service from Mercedes was excellent was very quick in and out gave me a Loaner equivalent to my car. I was very satisfied with theService. . I was able to pick up my vehicle the same day. Everything was serviced and nice and clean. Very happy

Mike my service guy has done a great job explaining to me the issues and stay on top of them. he made sure the loaner was ready for me and when I got my car back it was ready and washed for me. great waiting area and everyone says hi when walking by you!!! spectacular customer service. if you have an issue and want to schedule a service appt ask for Mike Sudek.

Very good experience with the Service Department. Drake was professional, kind and courteous. I would recommend service from this dealer.

My salesman Mike was awesome, very helpful and got everything done very quickly. They even found extra stuff and fixed all at one time! Very easy and friendly place to go!

M-B of Orlando provides great service with convenience. Scheduling service work is easy and reliable. If the service requires more than a few hours they are able to provide a courtesy vehicle or a transport to your work or home.

Fantastic team from my sales rep Anass who was professional, knowledgeable and extremely friendly at the same time to the director of new car sales. I'm happy a made the switch from Maserati to Mercedes.

Excellent efficiency with getting you in and on your way . Even when they had a ton of cars to service . Drake was very hands on in determining issue and knowledgeable about how to approach them .Also, very thorough with handling all things with the vehicle. Communication was the best . Not many businesses have this ability these days . Truly a pleasure to have great service again from a business.

Very happy with my service experience. Ivan was very helpful and my car was ready sooner than I expected.

Always a pleasure. Always courteous and efficient. Attention to details

Handled my recall well, didn’t keep me waiting too long. In and out.

Mike Hertz is the best.

Was told to come into the dealership to see the car I wanted...got there and got pushed to a different seller who had no clue what a gle is and showed us an old model gla and told me this is the car you were looking for...which it was not...then at the desk insulted my wife and I by saying he would look stupid if he showed his manager our offer price to purchase...what customer service agent or seller calls customers stupid and then tried to sell you a gla which is much cheaper... saying it's the same model.

I drove in from Cocoa Beach because they had a car equipped the way I liked. The car was in fair condition though caked with polin and the few chrome fittings were stained it was still a decent used car. I knew they were a 1 price dealership but the vehicle needed 2 things. #1 it needed window tinting and #2 it needed to have the navagation updated. This would have cost the dealership about $300.00 at the outside. I was told "I can't even give you a hat," I was relieved because if a dealership will let over $50,000.00 walk out the door for want of $300.00 they are making too much money already. If they aren't willing to help you at the beginning they aren't likely to care about you at the end.

Drake Grable helped me through some serious repairs needed on our Mercedes. He explained everything that was needed. He was always available to answer any questions I had. The repairs were completed when promised. I highly recommend this dealership and service department!

Very bad customer service ,Sales team No have coordination to give effective Service.pass body to body for take desicions(sales person pass to Coordinator this to manager reverse all in same way)So you don’t now which person is your contact. When finish the process avoid the original agreements. Is very disappointment situation.

Repeat customer, second Mercedes Benz that I’ve purchased from Auto Nation. Pleased once again. My salesman Sam does a great job explaining everything. I especially like that there is never no pressure to buy. Sam was very helpful, excellent customer service.

Outstanding service, once again, at Mercedes-Benz of Orlando. Drake Grable is more than service oriented....he cares, respected my time, and made the simple scheduled service a breeze. I am a loyal fan of this dealership and of Drake's.

I take my older Mercedes for periodic service. I'm particular when it come to who works on it. I'm very comfortable with this shop and trust their work. If something needs to be done on the vehicle, they will even go as far as showing me. Very comfortable lounge area as well. Recommend making an appointment tho. They get pretty busy.

Great customer service. Thoughtful and insightful dialogue about repair and maintenance options. Rafael Pena is an outstanding member of the service department! Highly recommend this dealership.

I have been going for service at this location since 2014 and recently my experience has been very unsatisfactory. My husband took his 2011 ML350 for a regular service when he returned a day later the check engine light was on. He took off work to return for service. He spent $3000 in service only to later come home and the check engine light is on. When we spoke to the service rep there were many excuses including your car is old. We also own a 2015 C300 that we took in a week later for oil change it has been a week and a half and that car also started having check engine light going on and off. You would think after having a diagnostic and spending $3000 the problem would be resolved and we would not have a guessing game. Would you say my C300 with 60000 miles is also old? Maybe it's time to change brands.

Professional Service Dept and trustworthy

This is the worst dealership ever. Don’t buy a car from here. They are extremely unhelpful and only care about selling a new car. The service/ parts departments are real tools. The way they spoke to me on the phone is completely disrespectful and unprofessional!

Marcus was extremely professional and very timely with his communication. He’s very reliable and gives me honest information.

Excellent service , friendly personnel, helpful in every aspect . Highly recommended

I highly recommend Mercedes-Benz of Orlando. Awesome customer service and I love my car ❤️ 🚘

Very friendly towards his clients and very helpful

I am never disappointed when I bring my car into Mercedes Benz of Orlando. A large part of my satisfaction is the assistance from service consultant Mike Shattuck. He has been my service advisor for the past eight years and is always honest, knowledgeable, and helpful in resolving any repair/service issues.

Best service I’ve ever had there...what an improvement. Thank you Drake!

Yesterday I had my car serviced at Mercedes in Maitland, Fl This has been my second experience dealing with Drake Grable, assistant service manager. Again, he exceeded my expectations. I have been a Mercedes owner for over 40 years and Drake Grable is a true asset for Mercedes! Thanks Drake, Cheryl

I went in for my 60,000 mile service and am extremely happy with the quality of service and the professionalism of my service manager whose name is Drake. I will continue to use the Maitland location even though I purchased this SUV in Lake Mary. Thank you for taking care of me, B.L.Gray

I give sales a 5 star rating as I’ve been working with Sam for several years and several cars. However, the service department is in dire need of reconstruction. The employees are running a circus. I show up and arrive on time for my Service B and tire replacement service on my AMG. They ordered the wrong tires. So I wasted my entire day on that. On top of that I get the ring around with three different service reps due to conflicting numbers and costs being given to me on paper. And lastly, I’m back here on Thursday finally have the tires replaced after having to wait on yet another order for the correct tires. I arrive today, Thursday, and Rafael is conveniently not here today. He didn’t save any of the discounts that were to be given due to your lack of service so I’m having to go through a Michael to get things straightened out. Oh and let’s backtrack for a minute. Weeks ago I scheduled this and was given an estimate of $660 for he B service. I arrive and a Drake attempts to upsale me on a pre paid $2800 package. I decline. I then receive an estimate of $1180 for the B service. Get your act together. My family doesn’t spend 6 figures on vehicles to be strung around. This isn’t Kia.

Quick, courteous and professional service. Handled a problem well.

Good Services!

Classy, not pushy, and very helpful. Ask for James or Jamie!

Facility very nice. Bob, our salesman was informed, kind and patient. We are very happy with our experience.

My Rep is Alberto. He’s always very gracious and genuine. I feel I can trust him and will treat me right

Always a great experience at Mercedes- Benz Maitland. We have a wonderful sales rep, Frank Whitten, who also provided us with assistance to learn how to use all the gadgets in our new SLC. Frank's customer service is the reason we have purchased a few cars from Mercedes over the years. Shout out to a great service rep., Mike Hertz who has been very helpful over the years.

We are in Love with our Merc E 350!! Heartfelt "thank you" to Glen, Bob and the entire team at the Maitland Mercedes dealership! They are personable, knowledgeable, friendly...and will find you EXACTLY what you are looking for! Thank you again for bringing it all together for us :)

these people are big time cheaters. leased 2018 e 400 charged me $1183 went in 10 month later depreciate the car by half of what i paid, big time screwed.

Ivan was super nice & helpful! Took a while, but everyone was really helpful when I came in as a walk-in because my car battery was completely dead.

Fantastic Service department! Marcus is A-1 Such great treatment and service. I was kept informed about my cars progress. Very pleased!

EXCELLENT SERVICE EXCELLENT ASSISTANCE! AND COMMUNICATION! THANKS TO MR STEVEN AND JASON AT PARTS DEPARTMENT! WONDERFUL GENTLEMEN WITH SUPERB CUSTOMER ASSISTANCE. GOT MY PARTS FOR MY CLS500 AT AWESOME PRICES AND FAST! I AM GOING BACK THERE SOON!!! ⭐️⭐️⭐️⭐️⭐️ LCS (WILL ALSO INFORM MB GMBH IN GERMANY YES THEY DO CARE! ) THEY ALSO HAVE AMAZING SELECTION OF AMG CARS IN THERE! GO AND SEE THEM! 👍🏼👍🏼

I highly recommend Mercedes-Benz of Orlando. They have excellent customer service, everyone is friendly with a smile. In addition, they make sure that their customers waiting experience in "The Customer Lounge" is a comfortable atmosphere where they can relax, watch television, read or do a little work if needed; and to add a touch of class, they have free refreshments available to satify the customers thirst or hunger. NOW, that's what you call customer friendly service!

Fantastic car buying experience. If you're looking to be treated like rock star while shopping for one of the best made cars in the world, I highly recommend Mercedes Benz of Orlando. Ask for Bob Kopperud, best sales exec ever.

What can I say ... You pay for what you get and with Mercedes-Benz you can’t go wrong. The place looks neat, luxurious, professional but also welcoming. The team was amazing and especially Raymond Gatz who took very good care of us. Despite being young and first time buyer I didn’t feel looked down or judged at all, which otherwise would have made me go away. Also, we have been visiting a few dealerships that day and had different offers pending. Sadly for them I ended up doing business somewhere else, but I wanted to take the time to leave them a well deserved review. We just got a better deal (what you get for what you pay) somewhere else and that’s the only reason why we didn’t end up doing business with them. As I said, the team is fantastic and I would definitely recommend them !

I HAD A GREAT EXPERIENCE AT THE MAITLAND MERCEDES LOCATION. THE BEST THING WAS HOW ACCOMMODATING AND HELPFUL THEY WERE TO ALL MY CONCERNS. Mr. Ivan Borbon my Assistant Service manager was the BEST!!! Thanks again Ivan I will be back for my future services:) MY CAR RUNS LIKE A GEM:) I LOVE MERCEDES OF ORLANDO!!

I received prompt and Curties service. As always. Good service department. Marcus Diaz is the personification of Mercedes Benz’ses service. Good job!

I recently dropped off my vehicle for a check-up. Assistant Service Manager Michael Tayefeh was amazingly attentive. I felt quite comfortable leaving my vehicle and service needs in his hands.

My wife dropped the car off near 5pm and received a loaner vehicle that was previously arranged. My wife drove off for her 57 mile drive home and noticed that the fuel gage said empty. She had to find a service station to put enough fuel into it for the trip home. The reason for the visit was to find and cure a rattle in or around the dash or door. I made the appointment for her, and gave that reason. When she dropped off the vehicle she told the same thing to whoever took in the vehicle. They started looking at the tires for “front end noise”. They didn’t start looking for the rattle until Marcus called me late in the after noon saying I need new tires on the front. I like Marcus, who always has been great, but the tires have less then 20,000 on them and may need an alignment but do not need replacement. In fact when taken to a local tire store they couldn’t do an alignment, but did say they (tires) are in pretty good condition. I am not happy with my trip for service.

Terrence from the sales team has been very helpful to get the right deal and guided me through each step of getting my new vehicle

This is my first luxury car and my first review. This place is amazing. Robert (sales rep) went above and beyond for us. He made the process smooth and easy. I see why he wins all the awards. Lol

Quality Service

They were very nice and professional

I LOVE my GLC 300 purchased at Mercedes Maitland. Would recommend this dealership to anyone wanting superior service as a customer.

I was very satisfied with the professionalism of our sales representative Chasman Barnes. He made my wife and I feel special and respected even though we were buying an older model vehicle.

Glenn Volence was an excellent sales person. The experience was great.

Is Glen Volence still there? Please tell him to contact Joni Rapp, call or text at 1-508- 566-6647. Most important. Thank you.

GREAT experience at Maitland location (not so much at Millennia Mall location). I highly recommend if you want to be treated like family.

Great Team work with the staff. Had all the answers for question. Really polite

excellent service I want to order a key replacement then I needed and the fellow Nicholas was very helpful and he promised in two days that the key should be ready it was raining the next day now that's what I call service even my BMW dealer couldn't do better than that!

First rate service all the way!!! The best or nothing...Alberto Vidal in service is one of the best in the business. He is a leader in his field. He deserves recognition for his outstanding professional service. Thank you of course to the technicians who service our vehicles. Leaders in the industry! Dr. S.

James and Terrance took care of me. The car buying process was seamless and quick. I am very happy with the dealership.

Yes

Great service department. My service advisor Ivan provided great customer service. Scheduled Service A, replacement tire, and recall checks were all completed in the next day after drop off.

Ivan was great, I came in for a temperature gauge issue on my CLA and the techs were able to diagnose my car in less than 24 hours. Highly impressed. I will continue to visit Mercedes Benz of Orlando. One happy customer

Our sales rep. Bob Kopperud made a Tremendous difference. We have purchased several Mercedes Benz during our 32 years of being married. My husband bought his 1st in Chicago, Ill He surprised me with My 1st in 1987. He bought that one at Prestige Motors in Kansas City, Mo. All others were purchased at Aristocrat Motors in Merriam, Kansas. We moved to Solivita (Poinciana, Florida) last year.,2017 . We had our Benz serviced at Mercedes Benz, Millenia Mall. We were blown away by the private dining room, chef, delicious food. Bob told us that his dealership doesn't have a chef or private dining room ☝️ but the service will be the best we ever had. He far exceeded Every dealership we have experienced. My husband is a disabled Veteran. Bob took Amazing pictures of us over the moon 🤣 happy in our new car. He drove our new car ( I followed in the rental car) to Enterprise car rental. We never felt rushed. He really cares. He is a beautiful Spirit . I can't say enough good things about him. We feel so blessed. Mr. and Mrs. Ford

GREAT Service.

I was very pleased with the service I received. My advisor was efficient and very friendly.

Worst customer service will never try them again #MBUSA

Very professional and helpful staff

Mike Shattuck, Service Manager was great! The maintenance of my vehicle was on time and very thorough . The car came back very clean and works great. Thanks again.

Update: I received a phone call from my advisor and it seems there was a problem with communication. I’m picking up my car today. My car has been in this location for over a month, actually it’s been like 48 days. Have not heard status about my vehicle... NOT ONE CALL, NOT ONE EMAIL. I called to find out about my car since no one communicates anything to me, spoke with my advisor and he said my car was ready... lol so if my car was ready why wasn’t I given a call to come pick it up?! Ok.. as I was on my way to pick it up, I asked to find out what has been done to my car since I dropped it off and my advisor said that the repair estimate should have been done but he said I should have been emailed about the estimate directly from the appraiser. I told my advisor Rafael that I never received anything just like I never received any phone calls regarding my car being ready. So I called the manager and he confirmed it was still missing the repair estimate. When i called the service manager, he blamed everything on my advisor Rafael and I relayed to the manager that overall I’m unhappy with communication and how long things were taking. He promised he would personally take care of the situation. How do you guys keep my car this long and not get everything that it came in for done?! The service manager said he would call me to let me know when I could pick up my car and he still hasn’t called me. My husband called the manager four days ago and left a voicemail and guess what? NO CALL BACK! So Rafael and the manager both are horrible when it comes to communication. I guess I’ll just stay with the loaner vehicle until they call me to pick up my car. And I hope EVERYTHING IT WENT IN FOR GOT TAKEN CARE OF!! Also when I do get my car back, I will definitely seek a different Mercedes to bring my car to, this location is terrible. I guarantee someone will contact me soon now that my detailed negative review is up and my previous 5 star rating changed from 5 stars to 1 star.

First class service, and first class people!! Rafael in service was super helpful, after one of the other dealers in the area told me “sorry, we can’t see you until Jan 8th”.... He asked me to stop by immediately to try to rectify my problem personally, and when he could not, set me up with an appointment within the next week. Very friendly, very customer serviced individual! I’d be proud to employ him myself!! Great job on the repairs too! Done in less than a day, while providing me with a brand new 200 mile loaner!! Wow!

Great experience with Mercedes Benz of Maitland specially Bob ,K was great help getting us desired vehicle and very professional, helpful and knowledgeable.

Glen kept me well informed throughout . A -1 service before and after my purchase.

Glen provided great service before and after my purchase.He kept me well informed throughout the entire process.Last but definitely not least,he and his staff were true to their word .No slip of the pen.

Great customer service

Clean Professional Great service

Excellent turn around and service

Faster and cheaper than the original estimate. And expertly done.

So disappointed. My son saved his money to buy his first car. It was a total bomb. Felt like we were deceived and lied too.

Absolute best car buying experience ever! I can’t speak highly enough of my experience with Claudia. I literally purchased a car while on vacation via text and email. AMAZING. Everything Claudia States was true and it was never a “Well, this is more because..” my finance person (Grant) was amazing and very informative! I absolutely love my new Mercedes!

Had a nail in my tire and a flight to catch. They were efficient, fast and courteous. Mike Shattuck is the best service manager!

I had a nail in my tire and a plane to catch. They were fast, efficient and courteous

Good communications throughout an unusually complicated situation.

Great service from the dealer. Came in to look at a few options and Terrence Lee gave us an amazing experience. By the end of it, we walked out as proud new owners of a Mercedes Benz. And couldn’t be happier. Thank you Terrence. Will see you in 3 years for our upgrade to the next model.

My experience was pleasant, my service advisor Rafael Pena always provides a wonderful experience. Polite, knowledgeable etc.

We received a warm welcome from the staff, and Terrence was amazing. He answered all our questions and made everything so easy. We left there with a new car and a new place to go in the future for our next vehicle.

Great service, no purchase pressure like at other dealers, and willing to take care of you. Highly recommend Terrance Lee as an SA.

Service was excellent. Kudos to service advisor, Mike Hertz.

Good Service

The experience for one year Service A was great. My service advisor Drake Grable was a very good person with whom to work.

Robert Owens got me a great deal on my new Mercedes and my trade in. Highly recommend him and this dealer and I love my MB!

Great cars and staff. Go see Robert Owen's for a great deal!

Drake Gable is an excellent service manager. He genuinely cares about your automobile and your satisfaction. What more could you ask for. Thank you, Drake!

Great service as always here. Honest. Never tries to upsell me on things I don’t need. I drive almost an hour out of my way past Millenia which is only 15 minutes from my house because these guys are worth it. Bought my car here too. From sales to service, top notch. They always treat me well. I will continue to go back here for as long as I own a Mercedes.

This company has yet to perform in a timely manner. Our 2009 Smart Passion was recalled for an “insulation issue”, a possible fire hazard. The closest repair to facility to our New Smyrna Beach home is 40 miles away. We have used this dealership on past issues and they have always been at least 90 minutes late completing the job. Yesterday was no different. My appointment was for 10:00 and we dropped it off to our service advisor at 9:00. Alberto seemed delighted that we were early and indicated the work was estimated to take 2 to 2.5 hours. The recall noticed also indicated a 2 hour schedule. We ran some errands and came back at 12:30. That was 3.5 hours after the drop off. No car...I am informed it would be another 1/2 hour. This did not include the clean up car wash time. At 1:30 I wander outside and see the car sitting in the pick up area. I ask for the keys and was greeted with a ? look. 4.5 hours I am on my way.

Very nice people. Excellent one to one service. Susan was outstanding. Explained me everything about C 300. Overall there in Mercedes-Benz Of Orlando they care about you and your car. Job well done guys 😊

The staff allowed us time and patience to make a very informed decision about this luxury automobile. I will shop here again.

Professional and friendly. Get the job done right and on time. Customer Service is great.

Great service!

Mike Hertz was exceptional. Educational and patient. Thank you.

I visited a different MB Dealer and was told I needed a couple of thing that were not going to be covered by warranty. I felt the issues should have been covered by warranty so I sent my car to MB of Orlando and the problems were taken care of under warranty. They are without a doubt straight shooters and as a owner of Two MB's I would recommend them to anyone

Wonderful customer service. I received a very warm reception and my car was taken care of seamlessly. My advisor Michael was very personable. I will definitely go to that dealership again.

Battery died. Technician came and replaced battery quickly - within 30 minutes if my call.

Terrance Lee was amazing to work with. I had a great experience at this dealership. Everyone was friendly and helpful. I love my vehicle. Terrance was so attentive and professional I did not feel the pressure that you would feel when you are purchasing a vehicle. Thank you Terrance for making my experience memorable.

Great cars (of course) and helpful staff.

Maitland Benz offers the discerning customer the upmost in the fine automobile experience.

I had some problems with my sunroof in my c300. Micheal as my service advisor took my car in, and fixed it in no time brought it back as if it’s new. I had a great experience of service here i will always come to this location

worst customer service of any dealership I have ever used. Prices are not competitive

Our Salesman was excellent and answered all our questions. We would certainly recommend to our friends.

Pleasant and professional all the time, not to mention service is always A1!!! I tried Mercedes closer to my home ... I prefer to drive to Maitland. Been a customer with 3 of my Mercedes!!!

Great service and snacks!

I would not recommend this place for service. First, my car was “lost” for 10 days and then miraculously found. Then, my key was lost. It took 3 weeks for my car to go to the collision center. Thank you Maia for letting me have a courtesy car.

Brought my vehicle to this dealership (shop) without appt re: engine light warning. Staff particularly Michael Tayefeh promptly accommodated me and next day another Mike provided me for a loaner since my vehicle need further repair.

I have had the opportunity to work with Michael Hertz for over for almost 20 years and he continues to provide excellent service and does everything possible to exceed his customer's expectations. On a scale of 1-10, he is a 20.

This is the best dealer in Orlando, they even dropped off a loner car to my house and picked up my car for service. My service adviser Michael Tayefeh is the best and kept me informed through service process. The quality of the repair done is excellent. Thanks!

Excellent customer service. Best service advisor ever, Drake Gable. Excellent valet service and support.

Good cookies

Mike Hertz --great service person

Good service Nice people great help

Phil Carter is the best salesman in the world.

Brought car in for several issues. One of which was a burning smell in cabin with vibration / elevated noise in cabin

We have been long time clients of this Mercedes Dealership. We always have a smooth transaction from start to finish and everyone is always very friendly and helpful. Working with Claudia on this purchase was exceptionally perfect! She provides excellent custormer service and is helpful and professional! Thank you! Ron and Cindy Morelli

We have been long time clients of this Mercedes Dealership. We always have a smooth tranaction from start to finish and everyone is always very friendly and helpful. Working with Claudia on this purchase was exceptionally perfect! She provides excellent custormer service and is helpful and professional! Thank you!

Drake in service is very competent who gives timely and excellent service. Repairs performed properly the first time.

Yes Terrance and the manager took great care of me, above and beyond! Absolutely love my car and how professional and courteous these men are.

professional staff, who take care of your car and make sure that you are satisfied with the service provided!

I had a very nice experience with my service appointment! I was kept well informed by my service guy, he even brought me some Godiva Chocolate!!

Excellent Service!!

Was out of town and ran into an usual front roof panel issue however, Mercedes of Orlando took it right in and made the repairs fast and efficient! Even learned a few features about my car that was not shown to me at the time of original purchase ! Service was fast and friendly and if your interested in a vehicle I would highly recommend Ray in the sales department he is extremely knowledgeable and super nice guy .

Service did not value or respect your time. It took 3 days for them get back to me on non-warranty repair despite having an scheduled appointment. Better yet---only to tell me they couldn't duplicate problem even though it was dropped off when fault condition was present and witnessed by service advisor. Don't bring car here for service outside warranty. They do not care about inconviencing the customer. Wish I could give ZERO stars.. Jaison Abraham Update: I brought my GL450 to Jerry's MB Service in Oviefo and they diagnosed problem in 5 hours---faulty AC compressor. This dealer apparently likes to hook your car up to computer and avoids real mechanic work. Or just blaming things on the need for a computer update

This was the easiest car buying process ever. Iash made the process seamless. They gave me a great trade-in value, had all the paperwork completed (prior to the sale) and spent almost an additional hour demonstrating to me how to use everything in my new 2019 Mercedes GL550(Thanks because I truly needed this). As a woman it is sometimes intimidating buying a vehicle, Iash did not make me feel that way at all. If you are looking for a great car buying experience - I would truly recommend Iash Sultan.

I have been dealing with Drake on my C300 and he offers excellent service. Highly recommended.

I took my MB for regular maintenance. I was attended by Mike, who was cordial, explicit, attentive and in only 3 hours my car was ready. However, for the delivery they were so slow, and I had to waited for about 1/2 hour

Drake is the best service advisor!!!

I live in Jacksonville and spent over a year researching the best deal for the car I wanted to order. MB of Orlando was the dealership I chose to order my cars with. Claudia was honest about the allotments they had and the time frames we were dealing with, and the price and lease costs were right where they should be. I never got an exaggerated price I had negotiate down. Every other dealer hit me with a ridiculous marked up cost or was misleading/down right lying about theirs abilities to order my car in a timely manner. I hate car dealerships, I hate car salesman, but Claudia was honest with me and math is math and they gave me the right number without any added cost or hidden fees. There was actually nothing for me to haggle. They have me the biggest discount on the MSRP out of every MB dealership in 500 mike radius. And the emailed me the number which matched perfectly with the calculations I had already done. They were honest and transparent. I will order all my cars from them in the future.

We were very satisfied with our overall experience. MBO replaced a wiring harness for us, and once again our MB is running as smoothly as the day we bought it. Thanks MB for all of your hard work and passion. #The only way to go for the best service

Love the wonderful customer service I received every time I call or go to the dealership. Extremely friendly and professional.

My family has been a MB Orlando Maitland customer for more than 30 years (starting when the dealership was located on Mercy Drive) during which time we have enjoyed excellent service and superb MB vehicles.

Awsome people i love going to this location i live close to mbenz of millenia but its worth the trip employees at the millenia location are always in a bad mood and in a hurry keep up the good job MB of orlando👍

I had picked up a nail in one of my tires. They got me on quickly, patched the tire, and even vacuumed the interior. Rafael Peña, my Service Rep, is the best!

Quick, efficient, courteous service. Nice people...comfortable waiting lounge. Michael is the best. Love my Mercedes... purchased there 8 years ago and always serviced there.

Be aware the customer service is awful, it's one of the worse

Service department has my exact vin in their computer. Told me to come down to get my low beam replaced. Then, after two hours, they tell me it’s going to be an additional $600 and they don’t have time, that I would have to reschedule. I will never take my vehicle there again.

My experience with Mercedes Benz of Orlando(Maitland) was amazing. I was assisted by Claudia Grazioli, who helped me to pick the perfect car for my budget and I couldn't be more happy.

I always have a very good experience with everyone at the Mercedes of Orlando dealership. Friendly fair people who are quick yet provide excellent service.

Made appt for routine service and requested a loaner car. I was contacted by service beforehand to adjust appt in order to get a loaner and so I did. When I arrived seemed to be some mix up on their end. I was told that it’s a one hour service ( while online stated involved appt) and didn’t need a loaner and I should wait. I was rather disappointed since I had additional appts to go to since I thought I was getting a loaner. Also NEVER saw a service advisor. Check in guy tried several times to locate this mystery person. Young guy had me sign my paperwork and depart. He was great. Only one trying to assist me. Didn’t feel valued here. I have other vehicles ( Lexus and bmw) in our household. By far Lexus service is superior. Service is important and so therefore would NOT buy a Mercedes again based on past service experiences at this dealership ( unfriendly, unhelpful, not feeling valued as a customer, just part of herd, etc)

great service and courteous staff

Went in with a Smart car for a computer update. Service was completed in an hour for free !!!! Thanks Mike for taking care of my car. It is quite a trip over for us 90 minutes but we got out fairly fast. Thanks again

If you want affordable luxury...this us the place.

Great timely service and lovely associates!

Worse customer care experience. Won’t recommend this place . They will find many excuses.

Took my E350 Mercedes cabriolet in for a recall item and a couple of other items. Drake was very informative and professional. He maintained constant communication with me on every item and made sure that I was 100% satisfied.

I have my car serviced with Mercedes-Benz of Orlando (Maitland location). I was very please with the customer service and work performed on my vehicle. I was in and out and that is the kind of service I like. I would recommend this location to others.

I have purchased vehicles from this dealership for the past 20 years or so. They are reliable and courteous. Mike Hertz has been my service adviser for all that time and I would not have it any other way. Mike is always friendly and helpful. He is one of the main reasons I continue to do business with this dealership Sincerely, Michael Lombardi

Well, first i bought a 2009 smart cabrio in a local dealer with 56k miles on it and as I always do i take the car to the respective Mercedes dealer to do a thorough and most comprehensive service. They recommended the 60k miles scheduled maintenance. Little over $700 for a car that just cost me $4,000. After service i drove few miles and stopped for fill up. Big smell of gas started right after. Stronger from outside than inside. Got back to Mercedes. I had the top open when i left the car there. They had the car for 4 days. Called me with an estimate of around $3,200 to lower the fuel tank and fix the leaking. I went back there to pick up my car and found the car with the top jammed and torn! And driver seat and door soaked! I took the car back to the dealer ho sold me the car. His mechanics lowered the fuel tank and found the issue. New fuel pump and housing. $300! After that I picked up the car again, found i misfiring cylinder. Again, mechanics service the car and found a bad spark plug. For my surprise the sparks were supposedly replaced by the “thorough service” of over $700 from Mercedes at Maitland. Now i have to buy a new top for my car and have to find another smart authorized dealer.

Great staff, very helpful and strait to the point maintence recommendation.

Great ambience. Did not wait unreasonably long. Work done and car washed. I’m from The Villages, FL; we need a dealership closer to home, specially for Smart Cars!!!

Great service

I had my S550 taken to Mercedes of Orlando and they were able to diagnose the problem pretty quickly. When I expressed concerned about the cost, they found ways to reduce that burden. However, they found additional issues that needed to be addressed and set up a service plan that was realistic for me. Alberto was definitely helpful and patient thru the process. Will return later to get everything done. Got the car back cleaned and ready for a road trip!

First and foremost, my Service advisor Michael Yatefeh was very professional, courteous and upfront on the service I requested. My service was done without a hitch. I wouldn’t want any other service advisor for my future visits to MBORLANDO. Great job Michael! Kudos to you!

*Zero stars as of right now/today...The absolute worst experience I've EVER had at Any dealership or auto service & repair shop. Not only did I receive my vehicle back with More problems than I took it in with but when I brought it up to the Service Manager [Earl] he had the audacity to imply that I was Lying! And since it was Friday afternoon there wasn't much else that could be done about it at that moment...I will be returning today to allow them One Last opportunity to make things right but after that...?

When you call don’t expect an answer or return call from your service department tech any time soon. Worst customer service experience i have ever had. It’s not about what the problem is with the car by any means, but the fact that it took 5 weeks of them having the car to give us any type of answer. They never followed up with us to keep us updated on what is going on even tho they said they would call us. We would have to call periodically and would never get a response for days at a time. The last 4 days we have called 3/4 times a day and no answer to the direct line of the service representative so we can pick up the car. We got one return call and it was a voicemail with the final verdict. ONCE again it’s not about the fact that they can’t fix under warranty. It’s the customer service. I get it no one wants to cover the extended warranty that we pay for so they will look for anything to say sorry we can’t fix this, but still. Customer service goes far beyond. This car has been in and out of there for a few months for other reasons that were “repaird” and even then getting a call was impossible. Hardly have had the car in the last 3 months. Safe to say we will never get a Mercedes again. Why buy a “luxury” vehicle to get horrible service when paid extra money for these extended warranties.

When you call don’t expect an answer or return call from your service department tech any time soon. Worst customer service experience i have ever had. It’s not about what the problem is with the car by any means, but the fact that it took 5 weeks of them having the car to give us any type of answer. They never followed up with us to keep us updated on what is going on even tho they said they would call us. We would have to call periodically and would never get a response for days at a time. The last 4 days we have called 3/4 times a day and no answer to the direct line of the service representative so we can pick up the car. We got one return call and it was a voicemail with the final verdict. ONCE again it’s not about the fact that they can’t fix under warranty. It’s the customer service. I get it no one wants to cover the extended warranty that we pay for so they will look for anything to say sorry we can’t fix this, but still. Customer service goes far beyond. This car has been in and out of there for a few months for other reasons that were “repaird” and even then getting a call was impossible. Hardly have had the car in the last 3 months. Safe to say we will never get a Mercedes again. Why buy a “luxury” vehicle to get horrible service when paid extra money for these extended warranties.

Alberto Vidal is the best service advisor.

Always treated like a queen, not sure why you’d go anywhere else. Mike Hertz rocks.

I enjoyed my time at the dealership and everyone working there were highly helpful. Rafael Pena assisted me and made sure I was taken care of in a timely manner and I really appreciate that. He took care of me and my car even when they said they didn’t have time for my car to get serviced.

Nice place to get your car fixed

I had the very best experience with MB Orlando and more particularly Robert ("Bob") Kopperud; i never had such an experience buying a car; Bob was very tuned to what I was looking for and immediately directed me to the car I was actually looking for, a 2017 E400 Coupe low mileage (literally new!) and which was a good deal. There was absolutely no non sense. The transaction was smooth and the price fair. My husband who is very knowledgeable about cars endorsed this purchase and also liked Bob very much. This dealership with such quality professionals representing the brand is simply outstanding. My next purchase will be there and Bob is already working on it!!!!

My experience was truly great, I highly recommend this dealer for his transparency and honesty.

I can’t express how much I love this dealership. When I shopped for my car, no one gave me the amazing service that they did. They’re so friendly, not pushy, and listened to my needs. I truly appreciate how respectful and great everyone there has been to me.

Everything they say about Mercedes Benz is true. Outstanding customer service. Frank was a pleasure to work with and I'm now convinced this was the perfect choice.

People like Mike Shattuck are what make place great! Had car trouble on vacation he got me in fast and saved my day can’t thank him enough!

I had an apt for 10:00 for recall service for my Smart Car. The service was going to take 3-4 hours I was told that up front so I was given a ride home. that was wonderful. When I called at 3:30pm the car was not ready. When I called the next morning at 8:30 the car was not ready. At 10:00 I asked for the shuttle to come pick me up so I could be there when the car was ready. I got push back and was told the shuttle would not be sent till the car was complete that would be around 11:30. I am a nurse that worked 12 hour shift and I was going to work that night. So I needed to get to sleep. I had to get forceful and speak to the manager before I was heard. by the time I got my car and got back home it was 1:30pm. I had an 10:00 am apt that did not get completed till the next day at 12:00pm

Came in to look at a few options for a new car, Were greeted by Bob kopperud who walked us through all of our options and found the perfect car for us! Couldn’t have asked for a better experience with him, very patient, professional, and truly loves his job! He went above and beyond in every way possible! Overall experience was fantastic and quick! Also very helpful in finance Emond & Victor who made the process 15 minuets!! Would definitely buy from these guys again!! Thanks for the excellent service!!

More than pleased with the customer focus and the way Service Mgr Mike Tayefah handled the cabin filter replacement.

This facility is very customer service oriented . I love having my car serviced there ,especially if your advisor is Michael Tayefeh. Michael is so pleasant & attentive .

Professional, knowledgeable, helpful staff. Timely communication and follow up. MB Maitland far exceeds other local MB dealers' experience.

Excellent service and very knowledgeable personnel.

Good experience purchasing a GLE350 from this dealer. Used TrueCar application and received a firm quote for the car we wanted.

UPDATE 8/17/18: Back in May I purchased my 2nd car from here and again I had an exceptional experience. The sales rep Ivan Bravo was top notch, low pressure and very helpful. The thing I love most about MB of Orlando is their straight-forward manner of providing excellent customer service and the car buying process. They have the best CPO warranty available! They really exceed my expectations as a luxury brand and live up to their "The Best or Nothing" slogan. As a result I would recommend Mercedes-Benz of Orlando to everyone and they remain 5-star rated! ORIGINAL POST: Recently took delivery of the CLA250 Sport and I'm very pleased with the car buying process. By far one of the best experiences I've had to date. It was very painless, zero pressure by staff, and straight to the point. I called and initially spoke with James, he gave directions, I arrived and we immediately started a test drive with Josh. He too was straight forward, encouraged me to really drive the car and he clearly demonstrated his product knowledge before and after the test-drive. I told him what I was expecting for the trade-in,....and he was wonderful in introducing me into the Mercedes Benz culture (if that makes sense). The finance manager (forgive me- I forget his name) was also sharp, clear, and concise when it came time to sign docs and explaining maintenance packages. Once all that was completed, James took me outside and meticulously explained every feature on that car. I'm talking about detailed yet effective communications here! Suffice to say, I am very pleased & impressed with Mercedes-Benz of Orlando!

Work was done well and on time as promised.

Its a wonderful experience bringing my ML350 for service for the first time, the Maitland location is great has amazing staff,I am very much satisfied with your great service,I like the shuttle option provided, special thanks to Ms Ashley, to Mr. Rafael did a very good assessment, and I would be happy to go back next time.

Excellent staff and service.... Ross is also amazing with touch ups....

Looking for a new Benz

Fantastic, professional service

Favorite place! Love it!

Friendly staff, we had a bit of a road bump but it was handled in a very professional manner.

Epic

I live less than 10 minutes away from the South Orlando location, but I prefer to travel to this location because of the outstanding customer service that I always receive. Michael Shattuck has been my Service Advisor for the past few years and it's such a pleasure working with him. He treats you like family! Always Five Star service at this location.

My experience was perfect. I cannot day enough about Phillip Clark. He was so professional and easy to work with.

Mike Shadic (sp?) is and asset to your company!! HIs attention to the customer and willingness to make the customer satisfied is over the top.

My daughter bought her first car here, 2018 CLA 250 Coupe. James, her salesman, was a fantastic help to her, he ordered the car she wanted with all her specifications from Palm Beach and it was at the dealership in less than 24 hours. He went through the entire vehicle with her to make sure she understood all the features, and to make sure she felt secure in her purchase and all it had to offer. Working with Frank (fellow Messina) during the process was also flawless, and he helped her get her car and the deal that she needed. Financing was fantastic, Edmond & Garry went out of their way to help. They provided everything she needed to purchase her car and also prepare for future service. Thank you for everything, I would recommend this dealership to everyone in the market for a MB or any other vehicle that they have to offer.

Ok

The car sales industry has a bad reputation for high pressure sales tactics and mind games, but this is far from the truth at Mercedes-Benz of Orlando! The car buying experience was simplistic and STRESS-FREE. My guy Robert Owens is the greatest salesman alive!!! He made the car buying process quick and easy. He never tried to "sell" me on a car, rather, he took the time to actually understand my needs. Unfortunately, I didn't end up finding the car I loved on the first day so I left empty handed. But he didn't give up - Robert went out of his way to come in on his day off, find the perfect car for me, and ship it to the dealership on my behalf!! The car was absolutely stunning - and of course I purchased!! I also can't forget to mention the Finance Manger Edmond. He handled an issue I was having with my bank and secured me an awesome interest rate. So I must say this was an all around pleasant experience. I have zero complaints. 10/10 !!!

Terrible customer service at this location. I have been calling and calling and emailing on an ongoing service issue without responses, for months. Service manager, when I finally get in touch, profusely apologizes. He says I'll get more calls next week than I want. Yeah, safe to say that didn't happen. Ridiculous when you buy a "luxury" vehicle with warranties and extended warranties. I'm over it. I'll just deal with the problem at this point, and maybe next time I won't purchase a Mercedes when I can't rely on the dealer to actually service the vehicle in the way they're contracted to do.

As always, Mike Shattuck and the service team did an excellent job with handling the maintenance appointment along with finding alignment way off which required 2 tires needing replacement for my wife's GLC300 SUV. My Loaner was prepared on time so that i could get back to work while the service was performed. Thanks so much for the care andI professionalism rendered.

Incredible service, special thanks to Claudia and Rafael!

Rafael Pena was my service advisor, he went above and beyond to exceed my expectations. He was very informative, helpful, responsive and caring. These days great customer service is hard to come by but I'm happy to say I've found it here.

Mike Hertz is a great service rep. Highly recommend him!

Bad attitude

Easiest car buying experience ever. Sam Beg is the BEST car salesman. I’ve had nothing but excellent service here. Would highly recommend them to anyone wanting to purchase a Mercedes.

Dropped my car off for repairs, Drake in service kept me well informed. Very favorable experience.

The service personnel was very friendly and efficient. The car trouble shooting and repair were performed to the highest standard. I am very pleased with the experience -nd above my expectations.

Marcus is a great service representative and will adress any of your concerns with the greatest attention to detail and professionalism!

Marcus informed me during each process of the recall service.

Claudia is just great . She is helping me find my dream car ❤️

Bring your car here. Outstanding. Honest. Thorough. Staff is the best: Mr. Crawford, Drake, Lynn, everyone.

Very knowledgeable and accommodating. Courteous and helpful personnel.

I was there Saturday to have my alignment adjusted. I have no quarrel with the work done, but there are problems with the administrative process. My car sat outside, finished and ready to go, for 25 minutes before the rep was ready to see me. Then the credit card reader did not work correctly, triggering a fraud alert on my credit card, which took 45 minutes to resolve. Ordinarily I would write this off as a one-time experience, but I had a similar delay the last time I was at the dealership. Because of this, I will in the future use them for tasks only Mercedes can do. Routine maintenance will be done elsewhere.

Purchased and leased nine cars from this dealership. World class service from Advisor Mike Hertz and the mechanics. Incredible followup and support from GM Bob Berryhill to the detail shop run by Shorty. Maya in the Customer Relations office is on top of every call and visit. The best MB Dealership in central Florida.

the People work like a team The customer service is very good .

First experience with Mercedes. Overall good. Customer waiting area nothing special.

Great customer service. Thank you Gary Weinhold!

everything was made easy during the whole process.

Service representative was courteous and polite,address all my concerns

I dread getting a car! The negotiating harassing calls from sales men... this Mercedes dealer was completely different from other local dealers (Millenia😡). My sales was Robert Kopperud Jr he is not like any salesman I have ever dealt with. He did everything so efficiently that when I left the dealer I even had my dinner plans! He helped us pick a restaurant, gave us driving instructions, even let us use his name at the restaurant to get a table on a Friday night 😉. Gary was nice too explaining all the extended warranty options. Couldn’t be happier about this deal and you know what? The car and price weren’t bad either! Will definitely recommend 1,000 times over. It was over an hour drive for me but worth every minute of the traffic. ❤️Mercedes of Orlando. I bought a 2018 GLC 300.

This was our first experience at a Mercedes dealership. The facility was very neat, the people were all very friendly and our salssman was outstanding. He explained things very well, he did not apply any pressure whatsoever. Our experience was very verh positive. We actually purchased our first Mercedes car that day.

EXCELLENT SERVICE...PROMPT RESPONSE.....VERY FRIENDLY STAFF.

Wonderful experience was provided to me by my friend Pete DeVita and Frank Whitton at Mercedes of Orlando. Beautiful store and a very professional staff ready to help. Frank made this a buying experience of a lifetime and I have purchased many cars. Happy to send people to this dealership

I took my 2010 c300 in for service to Mercedes of Orlando instead of Mercedes of South Orlando due to the simple fact that they were able to see me in a few days rather than a week as quoted by Mercedes of South Orlando. Once there my advisor Earl was a big help with dealing with my extended warranty provider. The icing on the cake was the shuttle from the dealership to anywhere I needed to go no matter the distance.

Service Advisor Mike Hertz is the very best!. Thorough and takes ownership of the service as if it was his car.

they did not place the panel back onto the car very disappointed with service will not bring my car back in again!

Perfect service

Exemplary service above and beyond worked extra hard and washed the car too!

Perfect! Drake worked with me on servicing my car professionally and efficiently!

Friendly service a little on the busy side , which can have its advantages and at the same time disappointments, Mike Hertz was very knowledgeable and friendly

Great buying experience, listened to my needs which no sales guys ever do! Great finance options, worked to budget. Frank is just really good at what he does which is get people into the correct car for the budget they need.

My Advisor was Drake G. and he was very professional and courteous. He will be my go to advisor from now on.

Awesome customer service (sales department and finance) ask for Ivan Bravo, he is great!

todo,en especial al sr Rovid para obtener su automovil Mercedes Benz el mejor carro por su dinero, y la mejor atencion.321 460 9804

It was a great experience working Sam Beg very customer oriented and knowledgeable!

Mike always does a great job, had me in and out in under two hours.

Our service advisor (Earl) was excellent. He made a couple of excellent suggestions and followed up with us as to parts availability.

Excellent service from Service Lead. Facility is clean, orderly, and inviting. Great snacks and beverages too.

Recently purchased a Certified MB Coupe and I have to say the Customer Service received from my salesman Ray was fantastic!! He was never pushy, and just made the process very comfortable. Also Loan Officer Joe was kind and took time to explain everything to us versus just “sign here”

Service was timely, excellent and pleasant. Everything was explained in detail.

Perfect experience. Friendly staff. Beautiful location. Very satisfied with my salesman.

My service tech made me feel like I was important and provided the service I would expect from Mercedes Benz.

This dealership was great! Ivan made purchasing my new Mercedes a breeze. I was very impressed with the professional manner in which everyone has treated me Within 48 hrs I received 3 calls, a restaurant gift card, a hand written thank you card for buying my car and a one on one appt showing me how to operate all the new car features. I love my new car! and am quite impressed with that Mercedes dealership! Top notch staff. They certainly know how to treat their customers.

Earl was great as our service adviser and all work was professionally done.

Thank You Cláudia!!! You are the BEST!!! All Maitland TEAM are the BEST!!

VERY PROFFESSIONAL. PLEASANT ATMOSPHERE. WORK COMPLETED IN TIME ESTIMATED

The dealership and sales representative provided an extremely pleasant and seamless buying experience.

OMG! I thought I just needed air in my tire , so I drove into the service dept w/out an appt and requested just that. The service adviser, Marcus, found a nail in my tire and said I'd need a patch. OK...no problem, I can handle the short wait and $40 fee. When all was said and done, Marcus took care of my fee and sent me on my way! Wow! Thank you!!

My overall experience was amazing! Everything about it from top to bottom was great. My sales representative Bob Kopperud was extremely helpful and understanding. Never did I feel pushed to sign a deal or rushed in any way. Bob wanted to make my experience worthwhile and wanted me to leave with a vehicle that I loved and felt 100% satisfied. The Sales Manager was also extremely nice and helpful. Ryan one of the workers in the service department was great and made sure I got everything I needed when I picked up my C43 Coupe AMG. I am soooo happy with my car and my experience at this dealership, I would totally recommend everyone to go there and it'll definitely be worth your while!!

Michael Tayefesh, Assistant Service Manager excellent care of me. I took my car in for repair. He went above and beyond white glove service. He explained everything in detail and made sure that I understood the issue. Provided a loaner and when my car was done it was like new.

We purchased a 2018 CLA 250 from this location yesterday. Black on black . We absolutely love it �. Claudia Grazioli went the extra mile for us . Jeff was was great also helping us understand the terms and so on . We will definitely purchase from this location again since it was such a delight our first time around . Thanks guys !!!���

Took my car in to get a detail and was very satisfied.

He was very nice and informative. He ansered all my questions and concerns and fixed alot of my problems.

Awful experience after you buy the car. Nobody answer you. Really Awful

Drake has been great for our family maintaining our cars to the highest level ...

Earl has great customer skills. He’s exceptional at what he does. My time at the store is always made welcomed and comfortable. I wouldn’t trade my time here for any other company!!! Thanks Earl!!!

Just moved. Happy that Earl will be my new service advisor.

Great customer service. See Drake - he is amazing.

Took my car in for service and couldn’t be more pleased with Drake and his team. Highly recommend!

Just purchased brand new GLA 250 from Gary Bud. He provided the price and packaging we were looking for before we visited the dealership. Thank you for all your help and great customer service.

Michael the Service Manager was very attentive to my needs and sensitive to my time. Leon Portelli

The service I received at Mercedes Benz was perfect. Our service rep. Drake, was awesome. Drake actually had a recall on our S550 coupe we did not know about. He was able to do that service at the same time, saving us time and money having to do another service. Our car was cleaned, and done on time. Thank you Drake for you time and expertise. An asset to Mercedes Benz. I would definitely purchase another car from this dealership. The purchase of the car is important, but almost more important is the after purchase service.

Family vacation break warning .. scheduled appointment the next day 8AM, my vehicle was returned to me as promised at 2:00, repair and service completed, outstanding staff all around excellent service experience!

Love the Drake. Great service. Great guy. Thanks for the help.

Service was great and performed to expectations. Aaron gave us all the explanations that we needed.

I had been shopping for a particualar make/model/color of vehicle for a few months. I sent 4 different dealerships with similar vehicles the same email, it simply stated “I am interested in XXX vehicle that you have but I am located in another state. Can you quote me an out the door price based on a cash purchase and explain how delivery of this vehicle would work”. Terrence Lee was the only one who actually read the email and responded with real answers instead of canned responses asking me to come in for a test drive. Terrence was very professional and helpful and he walked me all the way through the process. I got a great deal on a great vehicle and had it delivered over 430 miles away. Excellent service from a staff who treats you as a person and not a target. I’m extremely happy with this purchase and this entire experience.

outstanding service and clear explanation of the work that was performed.

Claudia Graziolli - Thank you for helping me choose the perfect car. I love my new GLC 300! Your knowledge, professionalism and customer service was top-notch.

My experience at this location has always been Exceptional!

Very good experience. My service advisor, Mike T, is very pleasant and knowledgeable. Always has a smile on his face.

It was amazing,the nice persons that work there really take care of you and very fast, my car had a recall that i didn't know and they took care of it immediately, thank you very much for your service in special to: Mr Aaron Beerbower.

Michael Mendoza was very professional and helpful. Phil Carter is the best car salesman on the planet.

My 2015 Smart for two sounded like squirrels cracking nuts under the center dash. Making an appointment was fast and efficient with a single call. My service writer, Aaron, went above and beyond answering questions and providing details. Customer lounge comfortable and equipped with coffee, PCs, wifi and charging stations. Repairs completed in timely fashion with telephone updates from Aaron. The best customer service experience I've ever had with a dealer. Thank you, MB of Orlando.

Aaron and the service team did a great job with my car! Thanks for all the dedicated work and attention to detail!

Many years experiencing the high quality of their services

Great internet buying experience. Sales rep Imish was outstanding with follow up information I requested during process.

Always a great experience, specially my service rep.

After doing quite a bit of research online, I decided the best inventory and pricing was at Mercedes Benz Orlando (NOT SOUTH ORLANDO or NORTH ORLANDO!!) Located in Maitland, it was easy to get to. I had the absolute BEST experience with Bob Kopperud, the salesman who helped me. He listened to what I wanted, showed me what I asked for, and answered all my questions. There was an appreciated lack of pushiness, which ultimately led me to sign a contract immediately. I have not had service there yet, will review once I do, but based on the people I met, the sales manager that came out to shake my hand, I am sure that will be as great an experience. GO SEE BOB!!!

I've leased a lot of company vehicles for over 30 years, and your honesty and integrity was amazing. Gary Weinhold and James L. DeLoach along with your business manager are the best. Informing on the USAA discount through Mercedes really made it affordable and cheaper than the Infinity by a long shot. We had to drive 28 miles but it was worth it, beat every dealership here in Brevard County. Thank you so much

Robert Williams was our sales rep and he did an amazing job he was very attentive patient with all the requests we had in purchasing a new vehicle just want to say thank you

The gentleman came to program my garage door opener. He was very knowledgeable and knew what he was doing and programmed it in just few minutes. It would take me forever to figure out how to do it. Great customer service and I thank him for that quick service.

A great experience and service! Differently recommend to all my friends.

Mike just walked away from my wife as she was explaining her paint issue. "Sorry about your car" This is 2nd time we have been there and 2nd time he's rubbed us the wrong way. Maybe we just aren't his flavor of people! We'll be going to Millenia from now on.

This is a 2017 model and it developed some quirky software issues in August 2017 that continued until it was taken in for service. When I picked-up the car they told me "there was a hard code for every problem I listed." I was thrilled they went the extra mile and replaced some parts I didn't think they would. Completely satisfied.

Great experience, no hassle and the transaction went smoothly and I was in and out with a new car in less than 30 minutes.

From the initial purchase decision we have enjoyed the relationship with the sales and service department. Mike Shattuck has handled our service needs so we have little to no impact on our daily activities. The loaner cars and free car washes are the bomb.

they are very thorough and pleasant to work with.

Maia and Earl are awesome (my great service advisors team), they single handed have saved my relationship with the dealer (turn my opinion around to positive), by being honest, professional and always keeping their word. Thank you guys!

Service Advisor Michael Tayefeh provided excellent customer service. He was very professional and trustworthy.

Service advisor Mike Hertz makes a visit to MB Orlando a pleasure. Mikes direct customer focused approach coupled with his car knowledge keeps me coming back to the dealership.

Excellent service! Prompt with attention to details.

Communications were clear and the repairs resolved the issues. However, the cost was excessive, perhaps not for a Mercedes, and they didn't even vacuum the car.

My 2017 Smart, purchased at MBO when it was a brand dealer, was picked up and delivered for its first regular service. Left me a loaner car...MB CLA250. Very nice! All work was completed in a timely fashion and the car was returned in good order. Would have given 5 stars, instead of 4, if the price was more reasonable. What amounts to a rather routine oil change, plus various operational checks, resulted in a charge of nearly $380. For a car of this caliber, that amount is highly excessive.

The best service Good people Rafael Pena Good Work

I very highly recommend mr Terrance Lee. After I missed out on a few cars and then changed my mind about what I was after, he was able to bring in the car I wanted. He was excellent from start to finish and went above and beyond to answer my questions and ensure the delivery went smooth. Before and after the sale. Call Terrance to help you, he’s a pleasure to work with.

My sales representative, Philip Carter, was amazing from the very beginning! He had been recommended to me by a roadside service representative who assisted me with my old ML. I made an appointment with Phil and as soon as we met he said he had a potential car for me. We took a test drive and I realized that everything he said about the car was correct. It had very low mileage and was pristine! The purchasing was quick and easy. Phil even placed a big bow and sold sign with my name on the car that I saw as soon as I arrived at the dealership. Very special touches throughout the process. We have been purchasing Mercedes from this dealership since the early 1980's and will continue to do so with Phil.

Excellent service would recommend to anyone. Very courteous

I could not be more pleased with the service provided by Mike Shattuck, Brad and Ross at Mercedes in Maitland, FL. From the first day I purchased my GL450 each one of them have continually gone above and beyond to not only make sure they meet my expectations, but to exceed them. They never disappoint and I’m so grateful to all of them.

Sam has been fantastic. He really went out of the way and helped me pick the car which suited the best and provided excellent customer service. I highly recommend.

Gary Weinhold - Thank you for getting me a great car in record time! I appreciate your honesty and diligence in helping me making an educated selection. The service all around could not have been better.

The service here is so much better then what is offered at my buying dealer ( Mercedes of South Orlando). I will never go back to South Orlando dealership. They are the pits.

Excellent service. Superior treatment by Mike Hertz

I love this dealership. The associates are fantastic.

Drake Grable wad very helpful. Service was excellent

Great experience Mr. Pena has been our service advisor for several years. We would go to no one else. He is excellent.

The customer service exceptional. I would to other Mercedes-Benz owners.

Mike Shattuck - Thank you for all your help and great customer service fixing my E550 issues You went above and beyond making the repairs, and you kept me well informed. When I came to pick up my car, your department also took the time to look at an additional item I was concerned about. I can not say enough about you and your department. I also want you to know the young men that cleaned my car and brought it up to me were also very courteous. Thank you Mike. I look forward to my next Mercedes from Mercedes Benz of Orlando because of you.

I have been having our cars serviced here for over three years now and have purchased two cars. Every part of the experience has been anathema to the usual connotation of ?the dealership?. They don?t recommend unnecessary work to create billings. They are extremely fair in their buying and selling transactions. They behave like they?re your neighborhood mechanic that?s known you for 25 years and they don?t nickel and dime you for every little thing.

My service advisor, Drake Grable was excellent. He listened to my concerns, found the problems, called and explained what had been found and got the problems taken care of.

Fast, Professional, Exceptional Service. This place is TOP Notch! Thanks for all the help Michael T!

Glenn did a wonderful job. Kept me up to date on status of vehicle I ordered. The numbers remained consistent throughout the process.

Great experience buying a car! Our sales associate, Glenn, was extremely helpful. It was a quick and easy transaction.

Warm, friendly environment with great employees. Always look forward to having Mike Hertz work with me on resolving my vehicle repair issues.

Rafael Pena provided me with nothing less of excellence. He made my experience at Mercedes-Benz of Orlando enjoyable. Staff was all very service oriented and professional. I could not be any happier with my experience.

Great people, great customer service. Claudia and Michael Tayfeh thank you.

Rafael was professional and addressed my concerns completely. My car, a 1988 Mercedes, was serviced promptly and to my full satisfaction.

Service adviser Mike Shedick went the extra mile, great person to work with

Phil Carter if the best car salesmen I have ever worked with. He knew what I was looking for and made it very easy for me. He also is a joy to talk to. The whole process was quick and easy.

Very helpful! Sales rep Terrance was very good, patient and knowledgeable!

The staff is very courteous and professional and help me to get my car.

It was a pleasure to have my car serviced at mainland dealership.

This was my first service appointment and everything was great. The customer service was great and fast. Thank you for an excellent first appointment.

Hi FBF The overall experience was great the process was smooth, easy, and timeless which worked very well for me.the sales person never applied any pressure, the finance manager kept the paper work moving with any and all questions answered in the context of the concerned area.The problem that I had with the vehichle was taken care of just as the salesman stated. Ok FIVE STARS for the dealership and the entire company. Thank you for your professionalism, generosity,and customer concerns.

The service was done quickly, the car was clean when I got it back, the wait was enjoyable

excellent experience ..bought GLE 350...WORKED WITH GLEN AND HAD A WONDERFUL EXPERIENCE

I brought my car in late for my appointment but was promptly greeted and taken care of. My advisor went over the maintenance schedule and asked good and specific questions in order to understand if there was anything else that needed attention. I was given a loaner car and sent on my way. When I was called that my car was ready, I received my car back - CLEAN! I had no wait and was on my way. Now, that's service!

Great service advisor Earl explain every detailed process and kept me inform of progress. Awesome

Thanks Mike Shattuck for always taking care of my service needs. My husband was happy i bought my Mercedes from Mercedes-Benz of Orlando because he never has to get involved in my service issues. They treat women with respect and things are done in a timely manner. Ed Taylor is a great service manager. And of course the best in sales is Phil Carter (bought my 6th car from him!)

Great customer service! Work to my car was done quickly .

Everyone was super nice and helpful. My service advisor was Aaron and he was awesome.

My wife and I had a great buying experience at Mercedes Benz of Orlando. Since we first talked to the sales person all the way to the end very very friendly and such a great person. He explained us about the car and everything it had to offer which it made my wife reply impressed. Overall a 10, We had the car for two weeks now and it runs great �

Thank you Drake for all your help! Great quick service and efficiently got me in and out! Even got me in first The the next morning to change a light bulb! Personable and friendly staff aswell �

Drake was excellent! Helped me quickly fix all my problems with my car, had me in a rental right away and even got me in to change a light bulb the first thing the next morning!

Mercedes Benz of Maitland does an outstanding job of taking care of its customers! Knowledgeable service techs do a fantastic job of explaining what services will be performed on your vehicle and why. They are not high pressure sales people and in my opinion they're truly looking out for the customer in getting the service that's necessary.

Terrance was our Salesman and he was fantastic. Very professional and straight forward. Such a easy buying process. Gave us what we wanted for our trade in!!

I love the service from me.Drake Grable, and of course I had to mention Mr. Robert Owens ,he has always come through for me. I love their honesty, And their products..

I feel I get treated the same as the customer who bought a Mercedes- Benz, which is really nice! I drive all the way from Vero Beach. Maia and Earl are a huge asset to the service department. I tell anyone I can about Mercedes Benz Orlando- Maitland. I will go back next year! I love my little Smart Car!

Finally a good experience buying a car no hassles or hidden surprises

Mike Shattuck was very professional and knowledgeable.

Drake was helpful as usual and will keep us coming back.

Outstanding customer service. I didn't feel like a number. Aaron Beerbower did a fantastic job. I received my car back with 100% satisfaction all issues were resolved after a mechanical failure. Aaron made sure my car was completed when he said it would. Very reliable. Plus, I was given a courtesy car (2017 Mercedes-Benz CLA Coupe) to get around in, while my car was being serviced, so I wasn't left without some wheels. Thank you for your top of the line service and care, Mercedes Benz of Orlando-Maitland. You've won me over.

Outstanding, excellent, and far exceeded our expectations. Glenn Volence was our salesperson. He was knowledgable, spoke from years of experience, answered every question, and best of all, was a good listener. We did go to 3 other Mercedes Dealerships in the area, but always found ourselves returning to Maitland, and with good reason, much of it due to the salesperson. We ordered our new SUV from Glenn, and it has all the bells and whistles. We couldn't be happier. It has lived up to its fine reputation, and Glenn was with us throughout the process, always to serve. We have read and heard that Maitland has an excellent service department which we will use. This Dealership and Glenn are the 'platinum' standard.

Made an appointment online for 10:00. Got here at 9:40. At 11:35 the person who I was told was going to be working on my car went to "check on the progress". They hadn't even started because "they were very busy today." I'd be a lot less pissed if someone had told me that it was going to be awhile. Instead I was just sitting in the lounge thinking work was being completed. Worst service center anyone could possibly go to.

Excellent service. It was a great experience. Will buy from them again.

I come to expect and receive the following from this dealership 1. Ease of scheduling 2. Timely servicing 3. Attentive Service Advisors My Service Advisor, Michael Tayefeh is excellent and was extremely responsive to all concerns during my most recent service appointment.

Needed an oil change, new right speaker, and gas cap. Appointment was easy and were waiting when I arrived. I waited and car was complete on a couple of hours and I was on my way. I'm a Happy Camper!

Mike Hertz handled the replacement of a recall part in a professional manner as far as I know. It was the first job like this he'd done under this serious recall.

I think for selling expensive vehicles, the goodies ( entertainment )section is on the cheap side! Benz step up your game! You have some cars cost over $100,000 make the atmosphere a more enjoyable experience! You can't even change the channel on your tv section ( no news) I thought we are in America and not Cuba! When I go to service my Honda they have a better section for customers. On the bright side my service guy is awesome. Please take these comment as a moment to improve. You guys and gals are selling MERCEDES BENZ!

Was treated with respect. Communicated my concerns and was heard. Enjoyed my experience.

I was very pleased with the excellent service I had done on my E350! My service manager Aaron Beerbower was exceptional and very helpful and informative! Will obviously be going back for all my service needs!

Top notch service in all aspects and I drive from Melbourne because of this. Mr. Tayefeh is phenomenal in the service he provides. The drive from Melbourne is always worth it for service.

Mike Hertz always goes above and beyond, and he and his team exceed my expectations every single time. That's why I always drive an hour to get our three vehicles serviced with him and not anywhere else. I cannot be happier.

Awesome experience at this dealership. Ray Gatz was the best and easy to work with. He made negotiating via email and phone simple. This process was wonderful and we spent about 1.5 hour at the dealership! Highly recommend Ray. Thank you, I love my brand new 2017 GLC300!

It was a pleasant and smooth experience. Mr. Beg and Mr. Miller made sure it was quick and smooth transaction

Drake was very helpful. My visit was very satisfactory

2nd Benz bought from this dealership. Friendly attitude and great service throughout the entire transaction. Jame D. Is a great salesperson. They didn't sell me a vehicle, they sold me into a brand. Kudos!

Ray is the best salesman we have ever dealt with. He is honest, funny, and easy going. We have purchased two Mercedes with him over the past 3 months and tell all of our friends how great he is. We love this dealership! Also, Rafael in the service department is fantastic and easy to g eat ahold of. He always take care of us (only upgrades, no mechanical issues so far! Rafael is dependable and knows me on a first name basis after one visit.

Overall experience with advisor, Earl was great; however courtesy car did not have any fuel, had to stop immediately as fuel light was on.

Sam Beg is a pleasure to work with! We'll definitely work with him on our next purchase

They really explain what needs to be done and give enough information so I can make an educated decision and feel comfortable with. And everyone is just generally nice

great staff ,customer services unbelievable .my sales man Bud great guy and his manager Victor a great person super nice ,If you need a CPO use car go to orlando south mercedes benz

I am shopping with my daughter for a car for her. We met Glenn, extremely knowledgeable, very helpful and polite, no pressure, no games, no bullsh%#. No reason to go anywhere else. We are customers for life

Fabulous from start to finish - expertise, compassion, and honesty with Drake - my service advisor.

I-4 roadwork claimed a second tire. MB Maitland and service advisor Mike Hertz with customer service representative Maya came to the rescue! Service and Mike Hertz with a great product is an unbeatable combination.

Mike Shattuck is always very attentive and hands on. Takes good care of my car and keeps his word for promised job completion times. I am very happy with MB Orlando @ MAitland

Excellent customer service ! Best customer service in town. VIP service, polite and quick turn around.

I enjoyed having Aaron as a service manager taking car of my vehicle needs

The work on my car was provided quickly and professionally. Aaron is always dependable and responsive to my requests. Wish I had met him sooner.

Easy drop off and pick up, very friendly and helpful staff.

Excellent customer service! Mike Hurts was exceptional.

It was an excellent service as always, at the same time Mr. P. Carter gave to us a complete information about the E300 Class.

Great experience. Will keep coming back. Employees are a pleasure to work with.

I went in to look at a model that I saw online but once I saw it in person I realized it was not what I needed. I planned on leaving and buying the Acura MDX that I originally planned on purchasing. However, Glen understood my needs and showed me the perfect car for me and my family. Glen is such a sweet gentleman. He was very helpful . I sent him text messages on his day off and he still took his time to respond. I am very happy with the service I received. Thank you Glen!

Gary is very professional , nice facility feel very welcome

My experience was excellent Drake was awesome! And I would definitely recommend this dealership.

great place to buy a car; very professional; salesperson Edmond was exceptionally responsive and easy to deal with.

We have now purchased two vehicles here. We drive over an hour and past other Mercedes dealerships for the amazing customer service that we receive here. They are focused 100% on providing the best experience possible. Ray is great!

Always have an Awesome experience at the Mercedes-benz of Orlando.. Mr.James Harrell always clean up my car nicely....He is such a Blessing to this place...keep up the great work over there James.

Glenn and Philip in sales were great to deal with--knowledgable and no pressure. From test drives of several vehicles on more than one day, to purchase and financing, the process was easy and I was treated with respect. Promptly replied to my email questions. Much better experience at this dealer than South Orlando dealer. First experience with service dept (to apply permaplate coating to vehicle) was very smooth. I am way meticulous about my vehicles and assure you they are the same.

My airbag malfunctioned, in my defective Mercedes-Benz vehicle, while it erratically deployed with tremendous force from my steering wheel into my face and injured me within a fraction of a second. The most frightening aspect about it is that it happened when I was not involved in any kind of auto accident at all! As you may imagine, I was very distraught and confused immediately following. As disastrous as that day was for me, I gave Mercedes-Benz the benefit of the doubt and I did not blame them for that horrendous event, at the time. That isn't my complaint. Because of what Mercedes-Benz of Orlando and Mercedes-Benz USA didn't do in response of what happened with my defective car, this is why I'm posting my complaint. There are potentially more very dangerous Mercedes-Benz vehicles with the same airbag deployment defect still on the road today because this multi-billion dollar manufacturer has knowingly allowed a possibly extremely dangerous vehicle to go back on our public roads. Mercedes-Benz USA initially investigated my car that I dropped off at MB of Orlando but quickly stopped searching for the component that triggered my airbag malfunction that could have violently killed me and many others on the road. Luckily, for the coffers of Mercedes-Benz and for the safety of nearby drivers, I was not driving on the highway at top speeds the moment the defective airbag unpredictably inflated at full power, leaving me with no time to react. Upon the completion of the investigation of my car, MB USA could not identify the component or element that initially caused the erratic deployment of my car's airbag. While many other auto manufacturers have identified a critical safety issue with a component that caused similar airbag malfunctions located outside of the complete airbag system/SRS of their respective vehicles, I was told by MB USA that continuing the investigation on my car would be too costly. Even after I have provided MB USA with supporting news articles, MB of Orlando sternly requested that I pick up my car without finding the cause of my dangerous airbag malfunction. How is my car safe for anyone to drive on our public roads if the triggering component that caused my airbag to deploy abruptly may still be in my car as is the case for numerous other vehicles with Takata airbags? Instead of a much more reliable solution, Mercedes-Benz replaced my airbag without knowing if the dangerous component was nullified. Metaphorically, by the MB of Orlando mechanics packing an airbag back into my steering wheel, they reloaded a giant unpredictable gun with a shiny new bullet that has a constantly revolving cylinder that is playing Russian Roulette with my face each passing moment that I'm in the passenger seat. They are hoping that history won't repeat itself. In a way they are rolling the dice with my life, my passengers' lives, and the lives of those around me when I'm driving by innocent drivers and unaware vulnerable pedestrians. Figuratively, this defective gun can go off at any moment without warning. Additionally if & when that gun does shoot me in the head, I could easily lose control of my car and jet off on a destructive path in virtually any direction at dangerous speeds risking the lives of anyone nearby. This is sadly a very possible scenario. This is why I towed my car back home and refused to drive it. Just think how many other MB vehicles may have the same defective component that could still be in my car. Mercedes-Benz didn't offer a replacement car, refund, or even hint at the possibility of a safety recall. Instead, they left me with a burden which may be extremely unsafe to drive. Yesterday the Customer Care Director, Ed Taylor, was in a meeting and I was told to wait for him in the lobby. 20 minutes later I went back to ask why I wasn't called yet and he left the dealership for the day. On top of everything else, there are big streaks of what appears to be dirt, grease or oil on the inside of my driver's door. This is how my car was given back to me yesterday. Really classy MB of Orlando

My airbag malfunctioned, in my defective Mercedes-Benz vehicle, while it erratically deployed with tremendous force from my steering wheel into my face and injured me within a fraction of a second. The most frightening aspect about it is that it happened when I was not involved in any kind of auto accident at all! As you may imagine, I was very distraught and confused immediately following. As disastrous as that day was for me, I gave Mercedes-Benz the benefit of the doubt and I did not blame them for that horrendous event, at the time. That isn't my complaint. Because of what Mercedes-Benz of Orlando and Mercedes-Benz USA didn't do in response of what happened with my defective car, this is why I'm posting my complaint. There are potentially more very dangerous Mercedes-Benz vehicles with the same airbag deployment defect still on the road today because this multi-billion dollar manufacturer has knowingly allowed a possibly extremely dangerous vehicle to go back on our public roads. Mercedes-Benz USA initially investigated my car that I dropped off at MB of Orlando but quickly stopped searching for the component that triggered my airbag malfunction that could have violently killed me and many others on the road. Luckily, for the coffers of Mercedes-Benz and for the safety of nearby drivers, I was not driving on the highway at top speeds the moment the defective airbag unpredictably inflated at full power, leaving me with no time to react. Upon the completion of the investigation of my car, MB USA could not identify the component or element that initially caused the erratic deployment of my car's airbag. While many other auto manufacturers have identified a critical safety issue with a component that caused similar airbag malfunctions located outside of the complete airbag system/SRS of their respective vehicles, I was told by MB USA that continuing the investigation on my car would be too costly. Even after I have provided MB USA with supporting news articles, MB of Orlando sternly requested that I pick up my car without finding the cause of my dangerous airbag malfunction. How is my car safe for anyone to drive on our public roads if the triggering component that caused my airbag to deploy abruptly may still be in my car as is the case for numerous other vehicles with Takata airbags? Instead of a much more reliable solution, Mercedes-Benz replaced my airbag without knowing if the dangerous component was nullified. Metaphorically, by the MB of Orlando mechanics packing an airbag back into my steering wheel, they reloaded a giant unpredictable gun with a shiny new bullet that has a constantly revolving cylinder that is playing Russian Roulette with my face each passing moment that I'm in the passenger seat. They are hoping that history won't repeat itself. In a way they are rolling the dice with my life, my passengers' lives, and the lives of those around me when I'm driving by innocent drivers and unaware vulnerable pedestrians. Figuratively, this defective gun can go off at any moment without warning. Additionally if & when that gun does shoot me in the head, I could easily lose control of my car and jet off on a destructive path in virtually any direction at dangerous speeds risking the lives of anyone nearby. This is sadly a very possible scenario. This is why I towed my car back home and refused to drive it. Just think how many other MB vehicles may have the same defective component that could still be in my car. Mercedes-Benz didn't offer a replacement car, refund, or even hint at the possibility of a safety recall. Instead, they left me with a burden which may be extremely unsafe to drive. Yesterday the Customer Care Director, Ed Taylor, was in a meeting and I was told to wait for him in the lobby. 20 minutes later I went back to ask why I wasn't called yet and he left the dealership for the day. On top of everything else, there are big streaks of what appears to be dirt, grease or oil on the inside of my driver's door. This is how my car was given back to me yesterday. Really classy MB of Orlando

The wait was a little long, but the service was great!

Thanks to James and Jeff for a great service and going above and beyond to meet my needs and expectations

I went in to have my aux battery changed. No problems and the work was done on time.