My experience was fabulous. The salesman Annas Gannaoui was very informative, professional and accommodating. He even postponed a trip to be certain I could take delivery of the car. The manager, Victor Miller was also very professional. With the paperwork that was flawless, he had it completed in less than 30 minutes. Previous purchases of cars led to hours! Can't make a mistake going to Mercedes-Benz of Orlando.

Frank Tornow in the sales department is nothing short of amazing , I purchased my first Mercedes Benz vehicle with his help , he made it so easy that I still can’t believe how fast I got my glb ,if you need a Mercedes just go and find him I promise you he's is going to make it possible! Thanks frank !

Excellent customer service

Great Customer Service. Thanks to Mike Hertz!

Awesome Dealership. I am very Happy with my purchase and they treated me great. Would buy again from this location!

Took way to much time to get the paper work in order. Other than that, no problems.

Frank was tremendous, made it a pleasurable experience.

Ivan of Service Dept. is very helpful and courteous.

I love when I drop off my car for a simple bulb replacement and it only costs me $4 then they wash and vacuum my car too! Excellent service. Always. Thank you!

Easy to work with. Explained every step of the process.

Service is excellent; repairs were done very quickly.

I would describe this dealer service area more like the Sopranos. If you like to get your money stollen, come to this dealer to get your car serviced. I will be doing a law suit in the small claims fillings, for failure to fulfill a contract. When you pay $180.00 for a diagnostic, and they don’t do nothing to find the problem, but make me buy two parts that where not, then one of the parts has a calibration, the calibration comes with the price of the part; they want to charge me to calibrate the part, a part I didn’t even need. Then they literally get mad that I do my own mechanic work, and don’t let them screw me. Welcome to the Sopranos Mercedes.

Drake took excellent care of us. Kept us posted on how repairs were progressing, gave us a fair and reasonable invoice, and was a pleasure to work with. My car was cleaned inside and out, a very pleasant surprise! Thank you Drake and thank you Mercedes Benz of Orlando.

Had a problem with one of the side view mirrors that required replacement. My service advisor, Mike Shattuck, was his usual helpful, professional, and resourceful self in acquiring the replacement mirror and arranging for installation. I left the dealership very satisfied.

Punctual service and having a consistent advisor each time you visit. Mine is Mike S.

Frank Whitton in the sales department is nothing short of amazing and genuine! I purchased my first Mercedes Benz vehicle with his help. He makes sure to fulfill his clients needs and wants. Thank you, Frank 🙏🏼

Excellent sales and service team made buying a pleasure

Very good service and fast

Raul Odetti, thank you very much, it was a fantastic experience, you specialize in high quality and excellent service. We enjoyed to do business with you.

Attempting to purchase a car during a pandemic proved to be a daunting task until I stumbled on Mercedes Benz of Orlando and Nick! I had been searching for a vehicle AND a way to purchase with little or no contact. I unfortunately have a bunch of risk factors related to the virus and it was important to avoid all contact with people. I contacted dealers online and most never called back. The only ones that did seemed to think that they were doing me a favor by selling me a car. We sent a “please contact me” message to MB of Orlando and within 12 hours Nick contacted us. It was the beginning of one of the easiest, most pleasant auto purchases that I have ever made. Nick did everything possible to address my special concerns. Could not visit the dealership to see the car...Nick sent a dozen pictures! Had some questions about my “deal”, Nick involved his manager and the problem was solved. Nick even met me at the dealership where I was returning my previous car to deliver the new one. Truly amazing, positive experience! If you need a car, call Nick and Iash at MM of Orlando. Their care and concern have earned them a long term customer!

Great dealership and excellent service dept., I also purchased my last 4 cars here.

Professional. No problem with accommodating my request for waiting for vehicle.

I purchased a used car and was shown a car fax that showed one accident. After letting a body shop owner look at it he showed me 2 places the car had been hit and whomever fix it used putty. I called back and spoke to the sales manager and all he said over and over was "you signed off on it." He was rude and had no other response. Usually in this situation most businesses will try to remedy the matter with some effort but none has been made at this point. In the end I guess it's my fault. Buyer beware.

The staff is always professional and helpful. My service agent Mike H. is always providing me updates on the status of my car while I wait for my car to be serviced. I highly recommend MB of Orlando.

This appointment was for a recall. While obtaining a desirable appointment was quick and easy... also that they sent a confirmation email with directions and their COVID 19 posture... I was disappointed in the service that followed at the dealership. The intake was great... drive up, get greeted by the intake person who took the key and advised the name of the service staff associate who would see me in the customer lounge. Indeed, that person did promptly see me. This was about !015 AM. Here's where customer service falls down and is an opportunity for improvement at this dealership. Neither the appointment person nor the staff associate advised me how long the service would take. We wound up waiting for near 4 hours. No one gave us a status report. No one checked to see if we needed a ride for lunch someplace or to get lunch for us. Being there from 10AM till about 2PM was discomforting both because we did not know how long this job would take and because no one considered our possible need to get something to eat. Advance information about a known job and "Creature comforts" are important!

Very clean facility Very friendly staff Service is always fast and done right

Everthing was super. No issues. Mike did a great job.

Very clean facility Very friendly staff Service is always fast and done right

Alberto was very helpful! My car was in for an auxiliary battery change, they had it done in no time. It’s never a pain going here unlike some other dealer experiences I’ve had in the past! Couldn’t recommend them enough.

I’m have very nice experience with Mercedes of orlando

Very clean facility, and everything was quite professional.

Great experience both in Sales and Service. Everyone acted very professional.

Very knowledgeable, informative and the team members there are easy to talk with. This is not our usual Mercedes-Benz Dealership, but it was comforting to know that Mercedes-Benz of Orlando is part of the Auto Nation network. They had exactly what my daughter wanted at a price that I wanted!

Drake has taken care of my family for years and keeps everything in perfect working order .... He has been part of this community for years and years in the automotive industry....

Excellent service, they took me in with no appointment.

Mike was a great Service Advisor! Helped me as a first time customer. Explained all the work that was done. Great experience!

Excellent attention from Mike.

My service advisor at Mercedes of Orlando is Drake Graebel. He was prompt in responding to my call for service. He made arrangements to have my vehicle worked on the very next day. When I arrived I noted that Mercedes followed appropriate protocols to protect our health including social distancing and masks. The work was done promptly and at a reasonable cost. Drake is an excellent professional and I enjoy working with him and would recommend him to all.

Markus in service is awesome! Went to South Orlando for years and they did me wrong so decided to try here. I was not disappointed and hope to continue going here!

Service was finished pretty promptly. Car clean when picked up.

I had a wonderful experience buying a car from Mercedes-Benz of Orlando. Annas Gannaoui Is a man of integrity. I will recommend him and this dealership to my family and friends. Sincerely, Louis Passannante

Mike Hertz did a great job of interpeting my concerns and analyzing the problems.

Great personal experience

Quick in and out, thorough information provided of my services and well organized process.

Mercedes knows how to do customer service!

Well I just had my car serviced here and I was definitely not pleased with my service today. For starters I scheduled an appointment a little over a week ago specifically for today since it was my day off for an oil change, tire rotation, and brake diagnostic and possibly have the brakes done. My appointment was for 9am, my consultant was Mike he asked me if I would like to wait it would probably take a few hours or leave the vehicle it would probably be done in the early part of the afternoon so I decided to leave it. Now prior to bringing my car in I called to get some quotes on how much brakes would possibly cost and I was quoted $434 for brakes and labor if I needed rotors it would be about $890, now I knew this wasn't the case because my brake sensor had not come on, nor my brake light just occasional "scrubbing" but I knew it didn't want it to get worse so that's why I wanted to get it handled asap. Well as the hours go by no call or anything so I decide to give them a call at 4pm he told me the guy was just inspecting my car now........what after 7 hours you all are just inspecting my car..... so anyway he then says "I'll call you right back when he's done." Five minutes later not even he tells me I need front brakes and rotors ($790), rear brakes and rotors ($890), brake flush ($200) and my check engine light is on. I've had my car for 2 years and the check engine light has never come on once EVER. So i told him maybe you mean my tire pressure light it does come on occasionally , he said "No, your check engine light is on and we need to put it on the computer to diagnose it ($160), and if you move forward with the brakes we need to keep it over the weekend because its a 5 hour job." Absolutely not I'm coming to get my car because your basically saying " I have no brakes at all and my pretty new Mercedes Benz GLA 250 is falling apart and lets not forget it took 7 hours to come to this conclusion.Then when me and my fiance arrived to pick up the car and pay for the oil change ($323) he saw us walk in told us to have a seat and kept talking to his co worker as if we haven't wasted enough time here already. I will NEVER EVER come to this location EVER again they have officially lost this customer and I will take the 25 minute drive to go to Mercedes Benz of South Orlando which by the way told me I only needed rear brake pads not rotors and all that other stuff and I will never recommended anyone to come to this location again. I had been here before twice in the past my first experience was my best the second was luke warm and this third was despicable. Ithink me giving them a 1 star rating is too generous and Im only giving a 1 star rating because my oil was actually changed.

My wife and I decided to purchase a 2021 AMG 53 GLE Coupe. MB of Maitland had three of them on their lot. We were told that the one we wanted had already been sold and the two others did not have the options we required. Ganni our salesman said he had the one we wanted in their other store located in Georgia. Turns out that car had already been spoken for and was a special order for someone else. He promised us pictures that never came. We tried to call him but he was off the following day. I did speak to a gentleman named Brian and he was very compassionate and apologitic for the substandard job that Ganni did. He was able to locate another car that fit our needs and assured me that he would have something for us no later than 0930 the following day. I have yet to hear from a anyone at the dealership. Make your own choice but I do no like being mislead or ghosted by a dealership. I can only imagine how the service department would have treated us. We will be buying that vehicle but not from MB in Maitland Florida.

Mr. Marcus the service Advisor is very professional and he helped me too much , I always bring my cars only for him to check, I recommend him to anyone needs help. Thank you so much guys for your help.

Drake always makes brining my car in for service an excellent experience. He?s attentive, prompt and professional.

I really had a great experience! Everybody was professional and welcoming. The Servicer who took care of me got me in and out efficiently. I highly recommend all Mercedes-Benz’s owners to get your car serviced at this plant in the Maitland area!

2 employees from that dealership tested positive for covid19 and they're keeping things hush hush. They don't want to close the place, or do the proper procedure. One of them gets contact with customers and several employees all the time which is a technician, the other one is a mechanic.

Glenn was excellent in securing our 2017 Mercedes. Thank you so much.

I had a problem with my car 5 months ago with my breaks and for 5 month no one know what is the problem they are let me go back and forth over 5 months and say we fix and it's still was a problem. After that they are let me change the brakes for 1000$ and they are say we fix it it's was the breaks I let him do it and after 2 days agian noises and I speand the money for no reason. After 2 weeks they are find the problem and fix it finally after 5 month. But the big problem is they are lost my wheel lock and the manager says we didn't know where is that and no one want to take the responsibility.

The service department was exceptional! Always goes above and beyond to make the experience the best or nothing and super easy! Rafael also was able to give me a loaner last minute so i may continue with my day. It was so greatly appreciated and i will be returning for all future services.

From the moment we met Glenn, he was attentive and efficient. He helped us pick the perfect vehicle for us. We purchased our GLE 350 within a week on the same day we moved from one house to another. The process could not have been smoother and easier. Thank you Glenn for your excellent service!

Excellent service. Ray, my salesperson, was very helpful to get my navigation started again. I just needed to turn it back on and he was very patient. My car was picked up and dropped of at my convenience.

Marcus was excellent. Got my car serviced and ready on time with good communication along the way

I worked with Raul Odetti from the Internet Sales Department. Mr. Odetti responded immediately to my inquiry then corresponded repeatedly. From inception, the buying process was seamless. Mr. Odetti was very informative, knowledgeable, and professional. If the opportunity arises, we will work with Mr. Odetti again and highly recommend this dealership. All around great buying experience and very happy customer.

I worked with Raul Odetti from the Internet Sales Department. Mr. Odetti responded immediately to my inquiry then corresponded repeatedly. From inception, the buying process was seamless. Mr. Odetti was very informative, knowledgeable, and professional. If the opportunity arises, we will work with Mr. Odetti again and highly recommend this dealership. All around great buying experience and very happy customer.

Terrance Lee was very professional.

Always professional and courteous Mike H. worked with me to schedule my vehicle in for a battery replacement and get me out within the hour and a half he promised. Thank you Mike.

At this we recipe good customer service , check in crew and service crew . The appointment set at 1:00 PM on time crews. My satisfaction Is good for now . We continue waiting

I had a 1pm appointment by was told by the receptionist that a note was attached saying that I could arrive at 11am for work on my car because my service advisor (Mike Shattick )was free to work on my car. Trouble is Mike was not informed about this. So no one came over to my car when I arrived or spoke to me for 55 min. When I called and left a messsge for Mike. He came over and did an excellent job. To bad my first impression was so poor especially after my previous vist was so great.

Very professional and took good care!

My service advisor, Marcus, is the best! He always responds to my inquiries quickly and efficiently and is always professional.

This being my first Mercedes I was definitely nervous about visiting the service department. The general consensus was that it would be outrageously priced for okay service and also that you would leave with more problems than when you came in. I can honestly say my experience was the total opposite of that. When I got there I was immediately greeted by my Advisor Ivan, he went above and beyond from the moment I arrived to the moment I left. I was originally only there for a seatbelt recall but while I was there I had the asked about my door seal that was deteriorating. Ivan immediately said don’t worry about it and was able to check if it was in warranty, he said it was and could get the piece to me by tomorrow. I also had recently purchased mats and asked if he could put them in for me because they had to be cut and he responded of course without hesitation. I then came in the next day to get the seal installed & mentioned that my trunk cover had a bend in it. He again responded not a problem and was able to replace the piece without a charge to me. My car was fully checked and I also got an inside detail. The detail came out great and was actually quicker than I expected. Overall I had a great first experience all thanks to Ivan! Will definitely be coming back and recommending to others!

Drake was professional and handled my car’s problem quickly and gave me great service. I feel like he went above and beyond for me.

I bought my car with Claudia, amazing customer care.....

It was a pleasure to work with all the staff. Excellent communication and contact from. It just the salesman, which Frank Turnow should definitely be your guy, but also the sales manager and can't forget James in financing.

Great experience with the dealership. The service manager, Mike Shattuck is always wonderful. I will continue to support this dealership.

Look at how pretty she is!!!!

I am basing my review on the experience I had with my sales person, Iash Sultan. I sent a general inquiry through their website about a specific car that I was interested and I was very firm on the price that I was looking to pay. Iash replied the same day and was “on it” immediately. I warned him I was not an “easy sale” as I’ve been negotiating car deals alone for over 15 years. He was not pushy at all, answered all my questions (I had a lot of them lol), and allowed me to make the decision to lease at my pace. His partner, Claudia, was equally as friendly and helpful. I am very picky about who I will do business with and anybody who comes across as pushy or uninterested in helping, I find it very easy to walk away from. Surprisingly I had a great experience here and I absolutely love my car! I would highly recommend you talk to Iash if you need to get a car anytime soon! He’s a great asset to the dealership.

Great service department, Marcus was a pleasure to work with.

I can always depend on the service!

Mike Hertz is very professional and helpful.

Marcus always gives us great personnel service. The waiting area is very comfortable.

It was a very good experience. I was treated with respect and was transported so I did not have to wait at the facility. Everyone was friendly and cooperative. Most of all, I trust Marcus Diaz who is personable and understanding of my car needs.

These guys are always professional and do a great job of keeping my car in good shape over the last 4 years. Two negative comments though: during this time of the Pandemic the dealership stayed open with the promise of maintaining good healthy practices following CDC guidelines for masking and social distancing. In fact they posted dozens of signs throughout the facility requiring customers to follow healthy practices. However the majority did not. Further, the majority of the staff also ignored the guidance. So instead of waiting for the car for servicing I went home. I also decided not to wait because the service manager said the service might take the rest of the afternoon. As it turned out, they finished within 90 minutes and I could have waited and saved myself an extra round trip.

Courteous service. Clean well maintained lounge area. My service representative kept me informed on work in progress.

There service team (Marcus) is outstanding!

Excellent communication during service visit. The lobby waiting area was comfortable.

I felt very comfortable while my S 600 was serviced lately. Mr. Mike Shatuk clearly indicated what needs to be done. He represented himself and honestly and above all very friendly. Best rating and best care at the above dealer.

The service is awesome, and the reps are always courteous and on point. I love this dealership.

I felt very comfortable while my S 600 was serviced lately. Mr. Mike Shatuk clearly indicated what needs to be done. He represented himself and honestly and above all very friendly. Best rating and best care at the above dealer.

Terrance and the team at Mercedes Benz of Orlando took amazing care of me yesterday when I came to look at 2 of the used non-Mercedes vehicles they had in their inventory. Terrance was super efficient in showing me both cars and orchestrating my test drive and appraisal of my trade in. I felt I got a fair price for my trade in and a great price on my nearly-new (under 4K miles) 2019 Land Rover Discovery! I love my new car and I would recommend the experience at Mercedes Benz of Orlando (especially with Terrance) to anyone I know! Thanks!!

Great customer service

Great service department friendly staff.

The Sales Team went above and beyond in working with us to upgrade us into a car in which we are completely thrilled.

The degree of disorganization and inefficiency in this location is ongoing and really begs the questions, "where is management?" My first experience was in February of 2020 when I was supposed to show up for scheduled maintenance. I arrived 15 mins prior to my appt and was told that my service advisor would be with me shortly. I waited over an hour as I could not just drop my car off and pick up the loaner, I had to wait to speak with my service advisor. I called around lunch since my car was supposed to be done by then but was told that my service advisor had gone to lunch and since he had started late, my car would not be ready until the afternoon. I finally left Orlando around 4:30pm after showing up at 7:45 for my 8am appt. Frustrated, I was willing to give them the benefit of the doubt and understand that sometimes things "just happen". Just this past week, I had called to have my car looked at after being notified that there was a potential class action law suit for "moldy/mildew" smells coming from the a/c. Initially I was scheduled with the original service advisor but when asked if I could be assured that he would arrive on time, the agent scheduling me kind of chuckled and said, "yeah he can arrive late sometimes" as if this was typical and recommended that I be scheduled with a different advisor. After going with the service advisor that she recommended, she told me that this issue was something that Mercedes was aware of and that it would be evaluated and repaired, should they identify a problem, at no charge to me. I actually had to call and move my appt and was again assured that I would both have a loaner car available to me (not typical on a Saturday) and that there would be no charge. Once I showed up, I was told that this is not a covered service. When I asked, why would I be told that, the explanation was "well sometimes the girls at the call center are just trying to get people in the door". After driving well over an hour to give this place a second chance, I was dismissed and my appt was over in less that 5 mins. This place is seriously a joke. My advice, take your car to another another dealership. They might not be any better but they certainly couldn't be any worse. Besides, if they are this disorganized, how can I be confident in what they diagnose and recommend for my vehicle.

Purchased my car about 2 years ago from Mercedes Benz of Orlando in Maitland FL. Since then I have used Service provider Drake Gable, he offers exceptional Customer service, provides a trustworthy confidence, and always has my best interest. I highly recommend Drake Gable as your Service advisor for MB of ORL. He treats you like family!! Thanks Drake from Tony & Slater

Drakey had us in and out in a Jiff. Thx, Buddy.

Very smooth appointment. Car service and washing completed In the time my great service manager said. Thanks!

Absolutely the best and only place to allow to work on your Mercedes

Excellent service. Ray, my salesperson, was very helpful to get my navigation started again. I just needed to turn it back on and he was very patient. My car was picked up and dropped of at my convenience.

The attention was excellent

My check-up was easy and not problematic! Car was checked-out and done in less then a few hours though they had several cars in the bays.

Very professional and timely. Five star rating service

I went to this dealership for a recall on my SMART CAR. (Which is made by Mercedes). I also had a check engine light on for over a year now so I asked to have that checked. I was told I needed a Smog Pump - Total of $906 to repair at this dealership. Upon looking this part up - Available on EBAY for $71.49 and watching the YOUTUBE video of the location of this part - to see how difficult it would be to change (its not hard) I informed my Service Adviser that I did not want them to do the work. Mind you this process took me less than 5 minutes. To which, he informed me they already put the part on my car. WHAT.... they were charging for 3 1/2 hours of work for a 5 MINUTE job. He said the cost of their part was $300 after a 25% discount. WHAT..... WHY? Then charging 3 1/2 hours for 5 min of work - WHY. HOW IS THIS LEGAL. HOW IS THIS ETHICAL. I prefer to deal with HONESTY AND INTEGRITY. I did call and talk to the Service Manager Ed. He was willing to shave off 30 min of service costs. In the end, they put my part back on my car in a matter of a couple of minutes and that was it. I am so Unhappy that they tried to take advantage of the situation. SHAMEFUL ! ! ! ! ! Mercedes Corp needs to know of this price gauging.

Mike Shattuck is an excellent MB service expert and has a great people (client) communication skill.

I've been dealing with this dealership for over six and a half years. Purchased 2 vehicles and have them serviced here as well. From the Sales Dept. to the service Dept. I have had nothing but good experiences there. I would highly recommend this dealership. This dealership is 50 miles from my home, there is another dealership that is closer but they do not have the professionalism and or courtesy as Mercedes Benz of Maitland.

Perfect experience. Interstate sale. Flawless.

Terrance Lee was informative, patient and a pleasure to work with in the purchase of my Mercedes. I would recommend him and this dealership to anyone and would return to them for a future purchase.

5-Star service always! Thank you Alberto for your great service...

Mercedes-Benz of Orlando goes that extra mile to find and fix problems that come up. Mike Shattuck, my service advisor was friendly and experienced and got the job done. They said it would take 5 days to fix my problem ... and it was done as expected. The car looks beautiful. :)

the scheduled maintenance was done during the social distancing stage of our lives. the dealership took every precaution in sanitizing and in the waiting area to insure patrons safety. my service advisor and all those involved treated me with courtesy. the maintenance was completed in less than the expected time frame. THANKS

Excellent! They are a great facility, with a great staff

Great service as always car was done as promised loaner was clean

it was OK. Was much better before auto nation bought them.

My Advisor Drake Grable the Best !!!!! Always visit Mercedes-Benz of Orlando Maitland ! Great service every single time ! My C300 are always in good hands there.

Marcus at autonation ( Mercedes Benz of Orlando ) Does a great job with helping me get my service on my car done timely and always seems to be a step ahead on things I need

I had a great experience at Mercedez of Orlando. Torrance was ready to assist and moved the process along smoothly.

It was easy to have my car serviced. I was provided a loaner car that was delivered to my house.

Got a great deal on my new Mercedes GLE from Terrance at MB of Orlando. Both Victor and Terrance weren't pushy in getting me to buy.

My experience was great, my tech Raphael made it convenient to not have to wait around for 3 hours, was given a loaner, which was so helpful due to other obligations. Thanks Raphael for your excellent customer service and for always greeting with a smile.

This is the only place I'll buy a car in Florida.

When I first arrived at the service department I had to look for someone to assist me. I expected a very high quality of service but that's not what I received.

From the first day I stepped onto the property of Mercedes-Benz of Orlando Maitland and encountered DeLoach the sales associate, was one of the best purchasing experiences I've ever had in my adult life! James was very personable, very knowledgeable and gave us the space we needed to look. When we couldn't find what we were looking for James gave us the opportunity to order the exact vehicle we wanted. Who knew... James went over each feature to see if it was something we wanted on the car. It was an experience I will never forget. James kept us abreast of the location of the car and what was going on with it do to the pandemic that we are facing. Due to the pandemic It never crossed our minds to cancel the car. First of all we wanted it and second of all I couldn't discount anything about my experience and wanted to hold on to that. On the day we picked up the car and finalize the paperwork James made us feel very comfortable with knowing that he was concerned about our health and we had nothing to worry about due to the company sanitizing the building and our vehicle. Not to mention him wearing his PPE. Loved it! We had a great experience with the finance associate Mr. Victor Miller. He and James must have attended the same customer service training because he exemplified the epitome of Stellar customer service as well! He was very detailed with our documents as well as helping us to understand what we were signing. Victor was very conscientious about making sure everything was sanitized for us to use from the pen on his desk to the electronic device and the desk itself. I applaud both of these men and I thank them for an awesome purchasing experience!

Michael Shattuck was absolutely incredible. He helped my husband and I by always going above and beyond to help us. He was exceptional/A+ customer service

Had an issue last week with my Mercedes 300. Due to the shutdown I wasn’t sure if I’d be able to get in with no appointment. Pull up and saw my guy Rafael. Love the fact he’s been there for years. He’s always professional, kind , and courteous. Makes a difference when you have long time employees that customers remember and respect. He’s always gone the extra mile. This time was no different. I’m a healthcare worker and needed to get in and out quick. Which he provided. In and out with a battery change in no time flat!!! Very appreciative to him in these troubled times. Rafael is the main reason I continue to return to Mercedes Benz of Orlando. If you ever need a professional, man of his word type guy. Go see Rafael. He’s been that good for years!!!

Always great and friendly service when I take my car to Mercedes dealership in Maitland Florida

The professional people at Mercedes-Benz of Orlando take excellent care of my auto’s needs, while making my life so comfortable. I want to thank especially Drake Grable for going the extra steps to have my little car in perfect condition. They keep me informed every step of the way. Jackie Elliott The Villages, FL

I had a great experience getting my new Mercedes Benz 2020 GLE 350 from Mercedes Benz of Maitland, Florida. Claudia Grazioli and Edmond Gregoryan were so extremely helpful. Exceptional service! Definitely recommend Mercedes Benz Of Maitland to everyone!

Service was super fast and reliable. I Won't take my AMG anywhere else.

Everything went smoothly and I am very pleased with the courtesy, assistance and professionalism the purchase of my new Mercedes was handled.

Good customer service. I liked that

Claudia was great sales person, very knowledgeable with the products. Good listener and try to go the extra miles for her customer. Very detailed oriented and explains from A-Z nothing hidden. Answers all the questions and made the process very easy by high customer service skills.

Mike did an excellent job as always. Quick service and loaner are a high priority when choosing a dealer.

From walking in to leaving it was a pleasure. Knowledgeable staff, great selection and great pricing. This is the second car I've bought here and love the friendly staff and service. Very welcoming and professional attitudes.

Amazing costumer service! I can’t explain how many times I have left completely satisfied and with every single one of my questions or my car services fulfilled. Thank you guys so much!

I would like to acknowledge the professionalism of advisor Drake, Maitland FL dealership. I personally needed to feel a confidence, that I was making the best decision on the correct tire purchase and alignment service with professionals that would provide an excellent job for my dollar. Drake was able to put my mind at ease, by saying the things I needed to hear. Especially during this world health crisis, and already unprecedented time. I was able to leave my car in Drake's knowing he had my back, and delivered the quality of Service and cost I expected.

Excellent service from beginning to end! Glenn, Edmond and the entire staff at Mercedes Benz were helpful, informative and patient throughout the entire process. We felt as if our needs and desires were a priority and felt both men treated us in an honest manner.

Excellent service - Mike Shadock (sp?) really cares about the customer

Had an A5 service done on my SL550. I supplied my own battery (behind PS seat) and cabin filter to keep costs down a little. They did a good job and had it done quickly.

The dealership was kind and generous with the whole transaction. The switch in vehicles was a good experience and everyone was helpful with the transition.

Service on my auto was schedule B. Car runs great. No problems to report.

Great service from these guys and they were fast too. Ivan was very helpful.

Excellent service.

I had my car 1st year maintenace service at Mercedens Benz dealer in Maitland. I want to thanks the Assistant Service Manager Mr. Rafael Pena, for taking care of my appointment in a timely and professional manner. Thank you and continue providing excellent customer service.

Drake is my service adviser. Very knowledgeable. He always provides outstanding customer care. He is the epitome of Mercedes Benz service.

Highly recommend - extremely professional - great service dept - Drake is the best

I always look forward seeing my service adviser Drake and having my car serviced at Mercedes Benz of Orlando. He is the epitome of Mercedes Benz service customer care. He is the real deal.

As always, Mike Shattuck and the service team did an excellent job with handling my prepaid B1 Maintenance with a loaner provided. Thanks so much for the care and the professionalism rendered.

Great customer service and attention to detail! Drake always takes good care of our cars when we bring them in for servicing.

Excellent service for the 16 years I?ve been going! I whole-heartedly trust my service advisor!

Mercedes Benz of Orlando-Maitland is a phenomenal place to purchase a car! Glenn was fantastic in helping me find my perfect Mercedes. He was patient and willing to explain all my options. The whole experience overall was wonderful! I will definitely be back in the future! Thanks again to Glenn and Mercedes of Orlando-Maitland.

My Service advisor Ivan Borbon, was excellent, took care of my car and the service appointment. I will be doing all my service appointments with Mercedes of Orlando. What a nice experience.

I have come to be spoiled by the overall service performed on my vehicle, as well as the knowledge and attention given to my concerns by my service tech Mike Shattuck. Mike's attention to my needs is extraordinary and he has become my go-to guy consistently for the past eight years. He is a special guy and performs his customer care duties in an exemplary manner.

Mike Shattuck is the main reason For the 5 stars - He is kind, direct and we need more people like Mike in this world. He Understands your needs and makes you understand the process when must people don’t even try and makes you feel confident. Thank you Sincerely BrendaDeTommaso

Just had wonderful service and care for my car at Maitland/Mercedes. All went like clockwork thanks to my awesome service advisor, Drake. Thanks Mercedes!

always great customer service. Drake is a great service advisor.

If you are looking to buy a car, ask for Will Karmy.

70,000 miles service and service plan was expired.

I recently had an amazing experience as always with service of my car at this dealership because of Mike Hertz. He always ensures top notch service and goes above and beyond with his work ethic to make the service experience very positive for MB customers!

Long term customer. Great attention for sales & service over many years

Made switch from South Orlando and I was amazed with Customer service and Derek my advisor was absolutely great .

Easy to set up the appointment. They explained what the car needed and how much time it would take to complete the job. The work was completed in the amount they said.

Changed from South Orlando and it was amazing. Derek my advisor he was absolutely great and professional. I didn't see this lavel of professionalism for long time . I did my service not only saved money I really saved big time difference so I will go back there .

This dealership lost my business today. As (bad) luck would have it, I was driving my E350 Coupe and had an unfortunate run-in with a pot hole which caused significant damage to one of my tires. I had enough air in the tire to safely drive to MB of Orlando to have them assess and potentially repair the damage. My car being 8 years old, I elected to inquire about alternate options for tire replacement in lieu of the $380/each tires that I currently have. I asked the service advisor, who I will not name, and was informed that there are absolutely no other options than to replace with the same make and model tire. Knowing that I could get a more competitive price at a tire shop, and finding it hard to believe that Mercedes Benz only offers a single brand and model of tire, I requested that a technician put my spare on, a $40 fee that I agreed to. My service advisor inspected my spare tire, which clearly had never been used, and stated that he was not comfortable placing it on my car as there is a good chance that it would "blow up". To be honest, I thought he was joking. He told me that he was serious, therefor I called roadside assistance to replace my tire as it sat in the service area of the dealership. The gentleman that I dealt with was rude, uncooperative to the point of arrogance. I have had work done at this dealership before, I am an avid Mercedes Benz owner and am more than understanding if this is in fact a policy that cannot be waivered upon. A simple explanation would have had me on my way with a thanks and a hand shake, rather than the put-out, smug, uncooperative manner in which I was responded to with. If an employee of mine ever acted in this manner, I would free them to seek success elsewhere. Very disappointing.

Great Experience with Terrence Lee. He’s awesome to work with and so is Mike and Marcus in Service. They are always helpful and keep me informed about the status of my car.

Just purchased a used vehicle - the process was good. The service department is somewhat chaotic and disorganized, at times.

What does the Mercedes brand represent? Safety? Reliability? Excellence? Comfort? Customer Service? Not anymore. My brand new 2019 Mercedes c300 and MB USA have failed me in all of these areas. My car, which is barely six months old, stalled without any warning while I was on the interstate heading to work. I narrowly avoided several collisions while trying to pull over. I had the car towed to the dealership (MB of Orlando), and the car was returned to me the next day with assurance the issue was fixed. I asked to speak with the service director Ed Taylor, but he never called me, rather he only responded with brief and vague emails. I also requested to speak with Mr. Berryhill, the general manager, and he too was elusive. Ten days later, it stalled again on the interstate on a Sunday evening. This time, my pregnant wife was with me, and needless to say the experience caused her a great deal of distress. We had the car brought to MB of South Orlando, as it was the closest dealership to where the car stalled. I was told by this dealership to leave the car, and they'll have it looked at in the morning. I asked them to please help me and my pregnant wife find a ride home, perhaps provide a shuttle, or loaner vehicle. They said there is nothing they can do, and that we need to find our own way home. They returned the vehicle two days later, saying its working fine now after replacing a computer chip. I decided to call MB USA customer service the next day, and explained my disappointment to the representative. I was assured somebody would call me within 24 hours from corporate. 24 hours came and went, and no call from corporate. Finally, about 36 hours later I was able to get a hold of Jena from corporate. Jena listened attentively to my grievances, and was sympathetic to my situation. She said she'll get back to me after gathering more information about the vehicle, and speaking with the dealerships. To her credit, she did follow up with me. However, she said the vehicle has been serviced per contractual and warranty agreements, and that there is nothing else MB USA is required to do for the customer. I'm extremely disappointed by the level of customer service from MB USA, and the MB dealerships mentioned. I'm even more disappointed that my vehicle is not safe or reliable, having broken down twice in two weeks. Mercedes Benz, is this your new standard?

What does the Mercedes brand represent? Safety? Reliability? Excellence? Comfort? Customer Service? Not anymore. My brand new 2019 Mercedes c300 and MB USA have failed me in all of these areas. My car, which is barely six months old, stalled without any warning while I was on the interstate heading to work. I narrowly avoided several collisions while trying to pull over. I had the car towed to the dealership (MB of Orlando), and the car was returned to me the next day with assurance the issue was fixed. I asked to speak with the service director Ed Taylor, but he never called me, rather he only responded with brief and vague emails. I also requested to speak with Mr. Berryhill, the general manager, and he too was elusive. Ten days later, it stalled again on the interstate on a Sunday evening. This time, my pregnant wife was with me, and needless to say the experience caused her a great deal of distress. We had the car brought to MB of South Orlando, as it was the closest dealership to where the car stalled. I was told by this dealership to leave the car, and they'll have it looked at in the morning. I asked them to please help me and my pregnant wife find a ride home, perhaps provide a shuttle, or loaner vehicle. They said there is nothing they can do, and that we need to find our own way home. They returned the vehicle two days later, saying its working fine now after replacing a computer chip. I decided to call MB USA customer service the next day, and explained my disappointment to the representative. I was assured somebody would call me within 24 hours from corporate. 24 hours came and went, and no call from corporate. Finally, about 36 hours later I was able to get a hold of Jena from corporate. Jena listened attentively to my grievances, and was sympathetic to my situation. She said she'll get back to me after gathering more information about the vehicle, and speaking with the dealerships. To her credit, she did follow up with me. However, she said the vehicle has been serviced per contractual and warranty agreements, and that there is nothing else MB USA is required to do for the customer. I'm extremely disappointed by the level of customer service from MB USA, and the MB dealerships mentioned. I'm even more disappointed that my vehicle is not safe or reliable, having broken down twice in two weeks. Mercedes Benz, is this your new standard?

What does the Mercedes brand represent? Safety? Reliability? Excellence? Comfort? Customer Service? Not anymore. My brand new 2019 Mercedes c300 and MB USA have failed me in all of these areas. My car, which is barely six months old, stalled without any warning while I was on the interstate heading to work. I narrowly avoided several collisions while trying to pull over. I had the car towed to the dealership (MB of Orlando), and the car was returned to me the next day with assurance the issue was fixed. I asked to speak with the service director Ed Taylor, but he never called me, rather he only responded with brief and vague emails. I also requested to speak with Mr. Berryhill, the general manager, and he too was elusive. Ten days later, it stalled again on the interstate on a Sunday evening. This time, my pregnant wife was with me, and needless to say the experience caused her a great deal of distress. We had the car brought to MB of South Orlando, as it was the closest dealership to where the car stalled. I was told by this dealership to leave the car, and they'll have it looked at in the morning. I asked them to please help me and my pregnant wife find a ride home, perhaps provide a shuttle, or loaner vehicle. They said there is nothing they can do, and that we need to find our own way home. They returned the vehicle two days later, saying its working fine now after replacing a computer chip. I decided to call MB USA customer service the next day, and explained my disappointment to the representative. I was assured somebody would call me within 24 hours from corporate. 24 hours came and went, and no call from corporate. Finally, about 36 hours later I was able to get a hold of Jena from corporate. Jena listened attentively to my grievances, and was sympathetic to my situation. She said she'll get back to me after gathering more information about the vehicle, and speaking with the dealerships. To her credit, she did follow up with me. However, she said the vehicle has been serviced per contractual and warranty agreements, and that there is nothing else MB USA is required to do for the customer. I'm extremely disappointed by the level of customer service from MB USA, and the MB dealerships mentioned. I'm even more disappointed that my vehicle is not safe or reliable, having broken down twice in two weeks. Mercedes Benz, is this your new standard?

Ivan did a great job servicing my vehicle. Every time I bring my car in for service I am made to feel my time is valuable. Such a since clean dealership and everyone is very helpful!

My wife and I recently purchased a used vehicle from this location and could not have been happier with the experience that we had with Gary (Bud) Weinhold. If you're looking to purchase either a new or used vehicle from here, we recommend that you ask for Bud. He was helpful every step of the way and gave us plenty of respectful space throughout the process.

Always great service. Thank you Mike Shadduck for providing awesome customer service (as always).

I met Drake on my last service he was very helpful then and he was the same when I came in on February 24, 20.

Mercedes Benz of Orlando Maitland is best. I have been dealing with this dealership for over 10 years and refuse to go anywhere else. Mike Shattuck is the absolute best Service Advisor out there.

Alberto Vidal is one of the best Service Writers. His excellent attention to the customers needs and detail in service is second to none. He leads in his industry and understands concerns and addresses them with distinction. As Mercedes-Benz state...The Best or Nothing. Continue the excellence in the industry my friend. Thank you to all responsible at Mercedes-Benz of Orlando. Leaders not followers.

It's okay, their cars drive nice when they do, until they don't. Not great service from this dealership on maintenance, and our C class breaks a lot.

They did a great job...they always do. I have both of my vehicles serviced here.

This was an exceptional service experience. Mike Shattuck, our service advisor, went above and beyond to get our concern diagnosed and repair completed.

I had a very specific automobile in mind, namely a white 2016/2017 C300 sedan. I made contact with Mr. Charlie Littman and over a period of several months he kept in contact and eventually located my dream car. He was extremely professional in his interactions with me and I never once felt as though I was being "pushed" to purchase a vehicle. Also, Charlie was extremely detailed in explaining to me the operation of the accessories as well as providing information about the process of purchasing and transferring title, insurance etc. I must mention Edmund who did a superior job in transferring title and assisting me with the signing all of the myriad paperwork necessary to complete the purchase. I have dealt with two other Mercedes-Benz dealers in the past and I must say that this experience was over and above both other locations

The service department at Mercedes in Maitland Fl is such an incredible team! They are always flexible with scheduling and Drake the Assistant Service Manager has been fabulous to work with! He doesn’t over sell products and services and has always gone above and beyond! This is a wonderful team! Thank you Drake!

All treated me with great respect and caring Mr shattuck was extremely helpful and always looking out for my best interest He made sure my car was evalated extensively and had all repairs expertly complete I can't thank him and your company enough thank you all so much

During the buying process Brian had limited knowledge of our auto we were scheduled to come test drive and purchase. We were scheduled to be in and had to wait for tags for our test drive and they had to take gas to another test drive with our tags down the street? He knew we were coming in with young children. Even during negotiations Brian mentioned my husband not being a man of his word. Highly in appropriate! After we made this purchase, yes we purchased they have made some mistake they can fix, I know from experience. However, instead of asking for our help have gone immediately to very nasty threatening text messages and phone calls, directly from the sales associate, Brian.

Pleasant as always Location is convenient. Very convenient to schedule service online.

Autonation in Maitland was quick and efficient. Drake was very helpful and friendly.

Excellent. Very easy process and waiting for me. Was out when told.

Update: I received a phone call from my advisor and it seems there was a problem with communication. I’m picking up my car today. My car has been in this location for over a month, actually it’s been like 48 days. Have not heard status about my vehicle... NOT ONE CALL, NOT ONE EMAIL. I called to find out about my car since no one communicates anything to me, spoke with my advisor and he said my car was ready... lol so if my car was ready why wasn’t I given a call to come pick it up?! Ok.. as I was on my way to pick it up, I asked to find out what has been done to my car since I dropped it off and my advisor said that the repair estimate should have been done but he said I should have been emailed about the estimate directly from the appraiser. I told my advisor Rafael that I never received anything just like I never received any phone calls regarding my car being ready. So I called the manager and he confirmed it was still missing the repair estimate. When i called the service manager, he blamed everything on my advisor Rafael and I relayed to the manager that overall I’m unhappy with communication and how long things were taking. He promised he would personally take care of the situation. How do you guys keep my car this long and not get everything that it came in for done?! The service manager said he would call me to let me know when I could pick up my car and he still hasn’t called me. My husband called the manager four days ago and left a voicemail and guess what? NO CALL BACK! So Rafael and the manager both are horrible when it comes to communication. I guess I’ll just stay with the loaner vehicle until they call me to pick up my car. And I hope EVERYTHING IT WENT IN FOR GOT TAKEN CARE OF!! Also when I do get my car back, I will definitely seek a different Mercedes to bring my car to, this location is terrible. I guarantee someone will contact me soon now that my detailed negative review is up and my previous 5 star rating changed from 5 stars to 1 star.

Zero stars. I have a deal for free service at any AutoNation. I should have known with the 30+ cars lined up, parked in the service area 3 lanes deep. I waited almost 3 HOURS for an oil change (with an appointment)! They claim there is only so many bays for non-Mercedes vehicles so that is what caused the delay. Whaaaa? It had taken a half an hour just for them to wash my car but I was tired of waiting. So I told them not to wash my car. They yanked it out of the car wash with soap still dripping on it! Not going there again. Neither should you.

Zero stars. I have a deal for free service at any AutoNation. I should have known with the 30+ cars lined up, parked in the service area 3 lanes deep. I waited almost 3 HOURS for an oil change (with an appointment)! They claim there is only so many bays for non-Mercedes vehicles so that is what caused the delay. Whaaaa? It had taken a half an hour just for them to wash my car but I was tired of waiting. So I told them not to wash my car. They yanked it out of the car wash with soap still dripping on it! Not going there again. Neither should you.

This was a non pressure sales experience that was quick and easy.

Don't go there! I have a deal for free service at any AutoNation. I should have known with the 30 cars lined up, parked in the service area 3 lanes deep. I waited almost 3 HOURS for an oil change (with an appointment)! They claim there is only so many bays for non-Mercedes vehicles so that is what caused the delay. Whaaaa? It had taken a half an hour just for them to wash my car but I was tired of waiting. So I told them not to wash my car. They yanked it out of the car wash with soap still dripping on it! Not going there again. Neither should you.

Drake was very polite and responsive to all my questions. He took great care of me and my car.

Whenever I need work done on my vehicle, I ALWAYS make sure to see Drake Grable at Mercedes Benz of Orlando. Drake consistently goes above & beyond to ensure that each visit to the shop is a positive experience. Drake recently assisted me with a recurring issue my car was having. He was on top of everything from the get-go. The moment my vehicle was towed in to the dealership, he immediately called to confirm that my car had arrived. He kept me informed throughout every step of the process, arranged my loaner vehicle, & just made sure that I had a good all-around experience while my car was being repaired. I had my vehicle back in no time, fully repaired, and ready to hit the road again! Thanks again Drake!

They should not be in business

I highly recommend Ray at Mercedes in Maitland. He was low pressure and when I purchased my new vehicle he took the time and went through all the options with me.

Best customer service experience was working with alberto my service advisor

Excellent and speedy service!

Great service in a timely matter. Staff and service representatives were outstanding

Customer service ended once purchase was complete! I reached out via website to inquire about a new 2019 gle. I received a call back from Claudia in response to my inquiry. At first, she seemed very nice and willing to help. Due to personal reasons, Claudia had connected me with James, in any event she was unavailable. James customer service was great, as he did multiple searches to help me find a car I my range. Eventually, it was his ground work that helped me find a 2020 glc. During my search, i decided to look for 2020s because some were close in price with 2019s, but these cars were not my first choice but better for my price range. I believe both were in a rush to close the deal before the new year. But customer service should not end when the purchase is complete. Especially for me, I purchased a car that was used prior as a loaner car which resulted to it having nics of paint that needed to be touched up, also, I had left documents in my trade in, Claudia was of no assistance after the deal was complete. Calls were not returned, ultimately leading us back to James or me handling issues myself. Also, now seeing that the new glb are out, this is a car more to my liking and in my price range, customer service is not about just telling people what they want to hear in the moment, it's about making the customer happy about their purchase. I'm pretty sure both sellers knew about this new car that would be released, in my price range and a better fit for my needs that were expressed but it was never mentioned. Also, I wanted a red car but the glc is more burgundy. Being a pro benz owner, I was under the impression of my car being red like a c300 that I've had before. This is not to slander anyone, just to give a heads up to people to remember that these reps only have their best interests at heart, not yours, so do what's best for self!

I haven’t bought a car from a dealership in 28 years. My previous experiences were painful and the people I was forced to deal with did not have my satisfaction at the forefront of the sale so we bought used cars from a friend. This experience was very different. Ray Gatz was amazing. He did everything he could to make our purchase go smoothly and he went above and beyond to ensure our pleasure with the vehicle. He did not fit the mold of what people describe as a typical “car salesman”, he was thoughtful, kind, knowledgeable, and funny! I did not feel for one minute like he was talking down to us as though we were insignificant, uninformed shoppers. Great job and you will be highly recommended.

Mr. Marcus in service ... he is the best experience and customer care, he have a great information about all Merceds cars and he is great person so we have 2 cars we always bring to him because also we trust what he do, we highly recommend him to all of you guys how love there Merceds,,, Thank you Mr. Marcus for all your help.

This service location is one of the best. Professional team, fast service with a smile, affordable costs. Drake - our family go to service agent is an amazing person and takes time to talk to his clients and understand the needs. Me and my wife's car comes out spot clean, and serviced with a lot of care. We have never felt talked into costly repairs unnecessarily. Thank you Drake for your commitment to MB Orlando and customers.

Everything was fixed and they kept me updated on status

The service department is outstanding. Very nice and professional. Service was quick. It was great that I was able to have a ride to work and leave my vehicle for service. The perk of my car being washed was also great.

Great Service, Great Service Rep, Great place. Overall great experience they assisted me with any questions I had and give me honest answers. My car was clean and well handled. No issues and the representative was amazing !

Amazing service! I'd give it six stars if I could. I'm a long-time customer and especially within the past several years the service has been very good, but this time it was remarkable. I brought in my trusty CLS on short notice to repair an oil leak which had just occurred, plus a few other minor adjustments and a premature B service as long as it was there. When I arrived at 7:30 a.m. Service Advisor Drake Grable hopped right on it, had me shuttled to my office, called before 9 to advise of the (thankfully minor) cause of the oil leak and obtain authorization for the repair, called again around 1 to report the car was done, and immediately sent a driver to bring me back to the dealership, where Drake had delayed his lunch break to check me out. I was back in the office before 2. Can't possibly get any better than that, especially for an immediately-needed unscheduled repair.

Purchased my new car from Mercedes Benz of Orlando and it was a great experience especially for a girl who didn't want to have to buy a new car. Drove my last car to 150,000 + miles and the transmission went but I didn't have a car payment so the idea of having to have one well didn't make me happy. Bob Kopperud, Raul, and Edmond made it a very pleasant experience for me. Thanks guys!. I would highly recommend this dealership and these gentlemen.

I have had my car taken care of through the Manufacturer and Autonation warranty twice now at this location. Thanks to people like Mike Shattuck, I have never been disappointed. Mike is polite, to the point and an absolute superstar when it comes to customer service. Because of how he has helped me, I felt comfortable recommending this dealership to my brother for when he was looking for a car! Thank you Mike and your team for all that you do.

Purchased my new car from Mercedes Benz of Orlando and it was a great experience especially for a girl who didn't want to have to buy a new car. Drove my last car to 150,000 miles and the transmission went but I didn't have a car payment so the idea of having to have one well didn't make me happy. Bob Kopperud, Raul, and Edmond made it a very pleasant experience for me. Thanks guys!. I would highly recommend this dealership and these gentlemen.

Buyer beware smoke and mirrors around every corner.

Outstanding service. Drake is the one to see at MB - Winter Park

These guys were awesome!! Very accommodating. I will buy from them again!

Great staff and support on repair/service work! Michael was excellent.

Mike is an excellent service coordinator. He follows up with useful details and ongoing information

Mike S. took care of my problem quickly.

Relaxed environment friendly staff.

I did A service to my car and everything was done very professionally and fast

First time there. Seems to be a fair dealership.

The service is great! Very knowledgeable staff, efficient and friendly too.

Highly Professional with attention to the customer experience. These folks set the standard!

ABSOLUTELY PHENOMENAL!!! I am at a loss for words of how wonderful the buying experience was at this dealership. Annas "Ganni" and his partner, R.J. Gatz in sales were both exceptional. I sincerely appreciate their knowledge, kindness, empathy and professionalism. It truly was a "next level experience" in my book as far as car shopping goes. Everything from browsing the lot to the finance office (and every part in the middle) was handled with tact and grace. Right before I came to MB Orlando, I had an atrocious experience at Lexus of Winter Park and was in a sour mood to continue car shopping. Ganni, R.J. and all the great folks at this dealer totally turned my mood around. I truly hope that I would be afforded the pleasure of working with Ganni again the next time I'm ready to buy a car. My hats are off to MB Orlando. Keep up the good work! You guys 100% know how to TREAT PEOPLE THE RIGHT WAY!!! For the record: I have also left Lexus of Winter Park a Google review for anybody wanting to know how NOT to treat a customer shopping for luxury car. Update 01/22/20: I recently had my car in for a 4-wheel alignment after hitting an unavoidable pothole. My service adviser, Michael Tayefeh, was excellent. Much like the sales staff, Michel was knowledgeable, courteous, and handled everything promptly. The shop also tuned up a few other small engine items as a courtesy, which I sincerely appreciated. My out of pocket cost was very reasonable for the alignment as well. So, I offer many continued thanks to Mercedes of Orlando for a job well done. This is a wonderfully managed dealer as it relates to all aspects of customer service. I highly recommend this location over the other local Mercedes dealers if you are looking to buy a Mercedes or need your car serviced. Keep up the great work!

As always ,, this location will never disappoint you. Michael Shattuck Meets all our expectations and beyond. Very helpful and professional. A

Dealership is very friendly because of very competent employees (e g Adviser) like Mr. Grable.

I agreed to purchase, signed the agreement in 30 minutes. It took an additional 3 1/2 hours for the Finance Person to do the 5 Minites of paperwork. It was a cash purchase, not complicated at all.

Thorough service, took a little longer then I would have liked. I forgot to mention that my advisor Michael S was knowledgeable and kept me up to date. Thank you.

Excellent service, recommend this dealership for any service. I did not purchase my car there but will for my next.

Outstanding service and care. I have been using this dealer's service department for over seven years (two vehicles) and will keep going back. Their Service Dept. is really a Super Fine S E R V I C E DEPARTMENT.

My service rep., Mike Hertz was great. I have nothing but high praise for him. However, when it came time to get my car, "Armondo" dropped the ball. First, he could not find my keys. The key rack was overfilled and mine were finally located in a heap at the bottom of the box. He handed them to another valet guy but then called him back and told him to first move another customers car to the back parking lot. I asked, "Why did you give him another task to complete before getting my car?" and he said, it would not take that long. This second guy was clueless. After 15 minutes I walked over to the side lot to see if I could just get my car and leave. I asked Armondo 3 times to have one of the 3 other valets help find my car and he said, "He'll find it." The valet returned to tell Armond he could not locate my car. Armondo sent him off to another area but the valet stopped to chat with another person. I was watching this moron chatting and yelled out, "Hey, please get my car!" After 20 minutes I went back inside and asked Mike Hertz to intervene. I reminded Mike that my time was valuable and Armondo acted like a disinterested idiot. I heard Armondo say to Mike that my car was in the back, "with the older models." Apparently, newer cars are brought around to the front, directly outside the service area and "older models" are hidden in a back lot, out of sight. This is how they structure their service model. One more issue: when I dropped the car off, the wait for a courtesy driver was at least 2 hrs. per Mike Hertz, so I paid for a ride with Uber. When my car was ready to be picked up, I was told the driver went to Inverness, Fl with a client. I had to wait 5 hrs. before the driver ("David") appeared. I asked David if they were short-staffed and he told me it took him 2 hrs. each way to drive to and from Inverness. Ever since Auto Nation purchased this Mercedes franchise the quality of service has plummeted.

great, professions service!

My service rep., Mike Hertz was great. I have nothing but high praise for him. However, when it came time to get my car, "Armondo" dropped the ball. First, he could not find my keys. The key rack was overfilled and mine were finally located in a heap at the bottom of the box. He handed them to another valet guy but then called him back and told him to first move another customers car to the back parking lot. I asked, "Why did you give him another task to complete before getting my car?" and he said, it would not take that long. This second guy was clueless. After 15 minutes I walked over to the side lot to see if I could just get my car and leave. I asked Armondo 3 times to have one of the 3 other valets help find my car and he said, "He'll find it." The valet returned to tell Armond he could not locate my car. Armondo sent him off to another area but the valet stopped to chat with another person. I was watching this moron chatting and yelled out, "Hey, please get my car!" After 20 minutes I went back inside and asked Mike Hertz to intervene. I reminded Mike that my time was valuable and Armondo acted like a disinterested idiot. I heard Armondo say to Mike that my car was in the back, "with the older models." Apparently , newer cars are brought around to the front, directly outside the service area and "older models" are hidden in a back lot, out of sight. This is how they structure their service model. One more issue: when I dropped the car off, the wait for a courtesy driver was at least 2 hrs. per Mike Hertz, so I paid for a ride with Uber. When my car was ready to be picked up, I was told the driver went to Inverness, Fl with a client. I had to wait 5 hrs. before the driver ("David") appeared. I asked David if they were short-staffed and he told me it took him 2 hrs. each way to drive to and from Inverness. Ever since Auto Nation purchased this Mercedes franchise the quality of service has plummeted.

Marcus was very thorough and knowledgeable.

I always get great customer service from service department advisor Marcus Diaz at Maitland MB.

Drake is a great customer advisor. He is honest and answers my questions clear. Thank Drake for making me feel easy. I trust you

The salesperson (Angelina) and the Dealership (Mercedes-Benz of Orlando) both were knowledgeable and a pleasure to work with. The quickest sale in and out of dealership ever. Maybe 45min - 1 hour. I purchased over the phone and Angelina took plenty of pictures and sent them to me. I showed up, test drove, signed and left. GREAT JOB!!!!

This is my 7th car i have purchased from Mercedes of Maitland Florida. It has always been a good experience

The customer service at this dealership is awful. Recently, I brought my car in for a 7AM Friday morning appointment. I called at noon for an update and the advisor promised me a call back. The advisor never called me back. When I called the advisor back at 6:00pm for an update, I was told that the advisor had left for the day at 5:00pm (w/o calling me back) and the car had not been touched and that they would leave a message for the advisor to call me on Monday On another occasion, I had a $900 repair done to my Mercedes at this dealership. The repair was done improperly and they damaged two other components in the process. It is so tough to deal with this dealership that I have decided to live with the damage they caused rather than visiting this dealership again. This service department does not value you as a Mercedes owner. Have your car serviced elsewhere, please!

Outstanding location and advisor ( Mike Hertz) is the "best" in terms of explaining everything in detail about your car. Extremely professional and patient. Thanks, Tim Rogers

Always a wonderful experience. Everyone is friendly, courteous and accommodating. Ivan in the service department is amazing!!!!

Great vehicle service and fantastic service rep Ivan Borbon; very proficient, professional and courteous. Great addition to the MB of Orlando team. Our normal rep for years now is Mike Hertz and he is awesome but was very busy as always because he is just so very good. Ivan stepped in and took care of us and couldn’t have been better. Thank you MB Orlando for having such a great team throughout.

Just went in to see what selections of used Mercedes they had. The service was really nice..I wish I would have caught the guys name. When i'm in the market, I will definitely be checking with them again.

I just had my car in for service and Marcus did a great job. I dropped my car off and it was finished before I got off work. The gave me a ride back to work and they picked me up from my office when the car was ready. This is such a great help when my husband travels it makes life much easier. Marcus always does a great job.

Did annual service. Prompt response upon my arrival at the appointment time. Wait time for service to be completed was as expected. Explanation of service performed was detailed. Marcus was my service rep.

Over the last 20 years, I have always been very happy with service and the service advisors I have had. Currently very happy with Albergo.

Sales representative was excellent and profession. His name was Phil Carter

Awesome service, team was friendly and prompt. Thanks to my service advisor Ivan!

First visit to the MB of Orlando at Maitland and first impression was great. The service was clearly explained and timeline was realistic as most maintenance in a dealer goes. Kudos to my service adviser Ivan Borbon. The customer lounge was better than those I had in NYC. Lol! Happy to be here.

This dealership has been excellent to work with so far! I scored a great deal on a lovely c300 and thanks to Ivan, things were very easy. I highly recommend checking this place out if you're in the market for a new vehicle.

Never once did I feel like a number and never once was I intimidated by the process. The professional treatment and "bottom line deal" I received was the absolute best car buying experience I have every had, and I did not realize how affordable luxury could be. Whether a family or a single, it is paramount that you visit with Frank & Bob Berryhill (the GM) before making your car buying decision.

They could have told me rats had destroyed my engine but instead said it was minimal damage and the repair bill was far less than I expected. Very honest!

One of the most pleasant experiences in getting a car My sale guy Charlie was easy to work with and didn't pressure me. We be back again.

It was a pleasant experience. I arrived early and my advisor Alberto accommodated. We discussed my concerns and they took the car in while I waited. It came out cleaner than received and the issues were solved. Thanks Alberto.

This has been the most pleasant experience. The vehicle was exactly as ordered along with all the paperwork. Thank you.

Another wonderful experience with Marcus! Check in was quick and he communicated with me throughout the day. My vehicle was handled with care and clean and ready for pickup on time!

I met Marcus (Service Assistant) over a year ago. He is excellent at what he does and even more so as a person. He has helped me tremendously in many ways. Sometimes with all that happen in the world, you feel there's not any genuine people. Marcus changed my mind. I appreciate you and Autonation should have you train more of the people that work in your office area.

Great service

Our cells been re win over and above to make sure that our long distance sale happened in a very short period of time for our daughter's birthday.

Excellent experience. The staff were very courteous , knowledgeable, helpful and friendly. I wouldn’t go anywhere else.

I always say that the overall experience and how well you are treated at a dealership is what sets them apart from everyone else. These guys made sure I got the best deal possible. Everything was straightforward and up front. None of that back and forth, exhausting, haggle. Great, humble, people, willing to help however they can.

I call the dealer and spoke with Angelina Noeva to make sure she have what we looking for a 2020 GLC 300 4MATIC COUPE AMG LINE, what amazing experience, she is very professional, friendly; what a huge asset for Mercedes-Benz Orlando; we leave Orlando with this beautiful and dream car. Highly recommend Angelina Noeva to assist everyone who want a Mercedes-Benz.

Very kind and attentive sellers, had a great experience

Very kind and attentive sellers, had a great experience

We were searching for a CLA250 for our daughter for Christmas and met Angelina, who had just started in sales. She was most helpful in understanding our needs and did a marvelous job of preparing the vehicle with the appropriate Christmas bow ready for a Christmas morning surprise. Great job Angelina.

Great car, great service. No problems.

First time at this location servicing Gl450. Great experience very welcoming crew. Marcus went over details with me and even checked to see if their were recalls on my vehicle. Would definitely come back again for service. Merry Christmas. To you all.

Great place

Great Experience!! The process was as seamless as possible and the deal on our vehicle was awesome! I highly recommend this dealership and the internet sales department especially.

ONCE AGAIN WE HAVE PURCHASED ANOTHER MB FROM PHIL CARTER. HE IS ALWAYS PRECISE TO THE POINT AND GETS US WHAT WE NEED WITHOUT RESERVATIONS. IF YOU NEED A BENZ .... HE IS THE ONE TO BUY IT FROM. 12/24/2019 Having purchased many cars over the years we learn to expect the extra from Mercedes. Yet what s surprising is the additional attention Phil Carter has brought to the table. He is not only a closure of the least amount of stress one could wish for, but he brings years of vast experience of making the entire process as smooth as ordering a take away at Starbucks. He actually came to our office with all the paper work in order and color coded as to expedite the process. His worth is in the value that time was understood and the experience left nothing but positive reinforcement that Mercedes is known for. We came disappointed in the issues we had at BMW and after talking with Phil walked away knowing that what ever needs to be done will be done. We can choose any make but the value is not in the make as it is in the attention to detail in keeping a perspective on choosing a vehicle, having it closed upon and then having it service. We look forward to a long term relationship with Mercedes and we feel very confident that the quality will not only be in the car but in the staff that makes that car continue to be safe and secure for our family.

Excellent service department including Service Advisor Alberto and their automobile diagnostic technicians

I consider the Right Door Panel replacement of my 2016 GLE 350 with attitude! Love the original looked of it....meets needs for design and toting "stuff." Couldn't have had a better experience...was well taken care of during the whole process. Thank you to Mr. Marcus Diaz excellent customer service.

Beautiful cars

Mike very knowledgeable and helpful

Excellent and fast service. They made several follow up calls when the part was delayed on backup order

Drake, my advisor, is and always has been very attentive to my car issues. He takes good care of us when we are there, whether for regular maintenance or problems.The Sales and Service Departments are top notch, which is why we have purchased multiple care there. Keep up the good work!

Marcus my service rep has been outstanding to work with.". My car has been challenging for the mechanics to fix the squeaking Sound. I believe one more trip in for the of lower bushings and it might be fixed. It's been aggravating because I originally brought it in for this problem, and instead they changed every thing on rf.

Very friendly staff! I came in with a car I had just purchased and asked them to take a look at the service reminder, so they did and washed my car- in and out in like 15 min!!! I will definitely be back.

Very friendly and knowledgeable service from Drake, my SA. Slight mixup and delay getting vehicle. Had to wait longer than necessary but not a big problem

Always the best service and my service rep Marcus is outstanding.

Very painless experience. Everyone is so friendly and helpful. My Service Manager was Mike Shattuck and he was great. Would definitely recommend this location for M-B service!

General Manager is really invested and personal a good experience with them as a buyer and for service.

$2000 for brakes for 2015 GLA 250 What a highway robbery

I had an excellent experience at the Mercedes Dealership in Orlando. The staff was very helpful and the facility was clean and beautiful. Right before we left the salesman filled up the gas tank and had the tires shined and vehicle waxed. Thank you Charles!!!

I had an excellent experience at the Mercedes Dealership in Orlando. The staff was very helpful and the facility was clean and beautiful. Right before we left the salesman filled up the gas tank and had the tires shined and vehicle waxed. Thank you Charles!!!

Thanks!

This dealer is simply the best Mercedes Dealer in Central Florida! Please do yourself a favor and avoid other expensive dealers and avoid paying for their maketing image. Mercedes of Orlando will give you the best cusyomer service and in the service department, make sure you ask for Mike Hertz, he will keep your Mercedes running in good shape! I will buy another Mercedes at this dealer thanks to its service deparment and Mike's detailed and exepctional work! -Hector

Had an appointment with Drake, he made us feel very comfortable and like family! He didn?t try to sell us anything we didn?t need! Which I love! He is awesome!!

UNRESOLVED ISSUES!! STILL SITTING HERE WONDER WHAT TO DO WITH A CAR I JUST WASTED 30K ON. I could go on a long winded play by play of everything I have went through. I work constantly, all business hours literally, so half the time I can't even find time to call my own family..So this will make it easier. Let's just outline it. (Keep in mind my schedule and I actually live 2 1/2 hours from this dealer) MID AUGUST: Called Mercedes in Orlando because my wife bought her Mercedes SUV there so I figured I would try, being newer to Florida figured this would be our new dealership as we trade out mercedes every year or two. Found out it was owned by autonation and saw they had the S550 I wanted at thier Lexus dealer in Miami. NEXT: Was told they can just have it brought to Orlando to save an extra hour of drive time. With my work schedule... sure I put deposit down over the phone site unseen and agreed. (Took 4 days) NEGOTIATIONS: This particular car was on the high end of others similar to it as far as price. It was explained that thier price is thier price and I can respect that..And it was also pointed out that some of the reason it was was more pricey is the fact it had the upgraded BANG AND OLUFSEN sound system! (This comes in later) I trusted buying this car site unseen for 2 reasons, 1: Mercedes dealers are usually meticulous and 2: They had this fantastic (bull**) policy of a 5 day return or 90 day warranty as I believe it was explained GETTING THE CAR: This was almost fantastic, car was ready to go can't say enough nice things about Edgar, I believe in finance. Saw the car, the outside was beautiful didnt even test drive it ?????? Than doing the paperwork I saw that I was charged $250 to have the car brought to Orlando to save me an hour drive 4 days later which was never brought up until signing. But at this point paying 30k and driving 2 1/2 hours I wasnt going to argue, just thought it was slightly underhanded. PROBLEMS: The 3 hour drive home started to notice, the upgraded sound system that justifies the extra price is wrecked, just not working. I've heard better sound from a Prius! Several of the speakers are blown and the amp isn't working properly either (the best part of getting in a mercedes, after slaving your life away all day at work is to jam out and cruise home comfortably..well there goes that) Also the car was pulling to the right and I felt like it wasn't shifting properly, lack of power is the best way to put it. Having owned 3 of these in the past I know how they drive. There was no wiper fluid..RED FLAG! ADDRESSING THE ISSUE: I immediately sent the sales guy an email explaining I'm kind of freaking out which was not responded to right away, I barely had time off work to get the car and drive there in the first place, now alls that's going through my head is a 5 day return policy i may want to utilize and i dont have time to get there..thank God i have that 90 day warranty to back me up LMAO. CALLS: Next thing is I havnt heard anything about getting this addressed asap being on a timer and all..but I'm getting messages left and right (I CANT GET TO BECAUSE IM AT WORK) That i need to do some completion call with the lender (which I dont know if I even want to do because I'm not sure if this car is ok!!) comment dosnt give enough space and there's so much more to this : End result I SCHEDULED myself finally drove there waited 6 hours looked at it for 10 minutes because they are "busy" I was told the Brakes always squeal? they hear nothing with the sound ? (I'm not deaf) no shifting issue and just needed alignment.. NO! BANG AND OLUFSEN SOUND SYSTEM SHOT$ IT PULLED BECAUSE THE AIRRIDE IS LEAKING!!$$ THE BRAKES SQUEAL LIKE A BANSHEE! AND THE CATALYTIC CONVERTERS ARE RATTLING $$ EXPLAINS THE LOSS OF POWER! WHAT DO I DO? I WISH I COULD JUST CANCEL THIS WHOLE NIGHTMARE OR LEAVE THE CAR THERE! MAYBE CALL THE LENDER? SOMEONE HELP ME! I SHOULD HAVE STOOD MY GROUND AND EXCHANGED THE CAR B4 FINANCE call!

Mercedes Benz in Maitland has the very best customer service and service people in Central Florida. I've just met Ivan and am looking forward to having him help with any service needs.

The buying process was perfect.Ray Gatz was very professional and helpful from the beginning until we picked up the car.He was very accommodating and willing to negotiate the buying process and really tried to sell us the car that we want and even more.Overall it was the best deal we ever had from Mercedes Benz after buying the same brand since 2000.This was our 5 th Mercedes car.Great Job Ray!!!

Took my GL550 for some problems that ot had. I wasnt offered another car while they were fixing mine. Not everything that was wrong with it got fixed. My car had been ready for days but I was never called or notified about it. It took 2 weeks to fix 1 little thing out of 3 things that I wanted fixed but never got done.

Mike Shadett is the consummate professional. I've returned to the dealership as a customer over the past 25 years.

Love the attention and service provided by everyone here!!!

My service representative Alberto is the only reason I go to Mercedes Benz of Orlando. I live closer to Mercedes Benz of South Orlando but Alberto makes the drive worth it. No one is more attentative to a customers needs than Alberto. Whatever he tells you, you had better believe it's the truth. I own two Mercedes and Alberto makes sure to retain his customers. He is a credit to the dealership and the brand. I can't thank him enough.

Ivan is outstanding

Easiest car buying experience ever!

Had a wonderful experience. I would recommend MB-Orlando to all my friend Dentist.

UNRESOLVED ISSUES!! STILL SITTING HERE WONDER WHAT TO DO WITH A CAR I JUST WASTED 30K ON. I could go on a long winded play by play of everything I have went through. I work constantly, all business hours literally, so half the time I can't even find time to call my own family..So this will make it easier. Let's just outline it. (Keep in mind my schedule and I actually live 2 1/2 hours from this dealer) MID AUGUST: Called Mercedes in Orlando because my wife bought her Mercedes SUV there so I figured I would try, being newer to Florida figured this would be our new dealership as we trade out mercedes every year or two. Found out it was owned by autonation and saw they had the S550 I wanted at thier Lexus dealer in Miami. NEXT: Was told they can just have it brought to Orlando to save an extra hour of drive time. With my work schedule... sure I put deposit down over the phone site unseen and agreed. (Took 4 days) NEGOTIATIONS: This particular car was on the high end of others similar to it as far as price. It was explained that thier price is thier price and I can respect that..And it was also pointed out that some of the reason it was was more pricey is the fact it had the upgraded BANG AND OLUFSEN sound system! (This comes in later) I trusted buying this car site unseen for 2 reasons, 1: Mercedes dealers are usually meticulous and 2: They had this fantastic (bull**) policy of a 5 day return or 90 day warranty as I believe it was explained GETTING THE CAR: This was almost fantastic, car was ready to go can't say enough nice things about Edgar, I believe in finance. Saw the car, the outside was beautiful didnt even test drive it 🤦🏻‍♂️😂 Than doing the paperwork I saw that I was charged $250 to have the car brought to Orlando to save me an hour drive 4 days later which was never brought up until signing. But at this point paying 30k and driving 2 1/2 hours I wasnt going to argue, just thought it was slightly underhanded. PROBLEMS: The 3 hour drive home started to notice, the upgraded sound system that justifies the extra price is wrecked, just not working. I've heard better sound from a Prius! Several of the speakers are blown and the amp isn't working properly either (the best part of getting in a mercedes, after slaving your life away all day at work is to jam out and cruise home comfortably..well there goes that) Also the car was pulling to the right and I felt like it wasn't shifting properly, lack of power is the best way to put it. Having owned 3 of these in the past I know how they drive. There was no wiper fluid..RED FLAG! ADDRESSING THE ISSUE: I immediately sent the sales guy an email explaining I'm kind of freaking out which was not responded to right away, I barely had time off work to get the car and drive there in the first place, now alls that's going through my head is a 5 day return policy i may want to utilize and i dont have time to get there..thank God i have that 90 day warranty to back me up LMAO. CALLS: Next thing is I havnt heard anything about getting this addressed asap being on a timer and all..but I'm getting messages left and right (I CANT GET TO BECAUSE IM AT WORK) That i need to do some completion call with the lender (which I dont know if I even want to do because I'm not sure if this car is ok!!) Google comment dosnt give enough space and there's so much more to this : End result I SCHEDULED myself finally drove there waited 6 hours looked at it for 10 minutes because they are "busy" I was told the Brakes always squeal😂 they hear nothing with the sound 😂 (I'm not deaf) no shifting issue and just needed alignment.. NO! BANG AND OLUFSEN SOUND SYSTEM SHOT$ IT PULLED BECAUSE THE AIRRIDE IS LEAKING!!$$ THE BRAKES SQUEAL LIKE A BANSHEE! AND THE CATALYTIC CONVERTERS ARE RATTLING $$ EXPLAINS THE LOSS OF POWER! WHAT DO I DO? I WISH I COULD JUST CANCEL THIS WHOLE NIGHTMARE OR LEAVE THE CAR THERE! MAYBE CALL THE LENDER? IDK SOMEONE HELP ME! I SHOULD HAVE STOOD MY GROUND AND EXCHANGED THE CAR UNDER THE 5 DAY RULE INSTEAD OF BEING YELLED AT TO COMPLETE THE FINACE CALL! IM AT THE END OF MY ROPE

We have been a customer of MB Maitland-Orlando five years. The first 3 they were attentive & took good care of us & our vehicle. The past two years they have repeated “dropped the ball” and have been inattentive & rude. They kept our car 2 weeks longer than necessary “waiting in a part” the car did not need when they actually took the car apart. In that 2 weeks a rodent managed to do over $4,000.00 damage under the hood...that Staff denied was their liability. The last service, this month, they were again inattentive and the ONLY updates we received were when I called in. As a matter of fact, they denied we had an appointment for service that day! After the service was completed we needed to pre-purchase another 3 years service & the Service Writer PROMISED he would have Finance call us...we waited 2 weeks and called the Gen Mgr to tell him, again, his Staff was not calling us. The lack of communication and respect for other’s time is unacceptable. If it weren’t for MB requirement to have the car serviced by a Mercedes mechanic to maintain the warranty, we would go elsewhere.

Very professional Easy and pleasant experience

Periodic normal service provided by the dealer. Made an early morning appointment, took vehicle in night before and met with the assistant service manager . Car had no operating problems. Car was serviced as required, received a call when it was ready, car was washed and assistant service manager reviewed what was done . Very pleased with the process.

The sales department was prepared and ready to provide a quick delivery of the vehicle I was interested in.

Mike Shattuck, Service Manager was great! The maintenance of my vehicle was on time and very thorough . The car came back very clean and works great. Thanks again.... My tire had a nail in it and I brought it in right away. The attendant took my car into the garage and they repaired the tire, checked the other tires and washed the car. Great service !!!!!! I love service department.

Our service representative is Mike Hertz. He is a true professional, always very helpful and trust worthy. He is an asset to your company.

Drake is so good. He really takes care of me. Gary Grimed

Great service. Marcus In the service department is extremely dedicated and knowledgeable.

Our Mercedes AMG representative (Alberto) made all the difference in the positive experience

Excellent service, especially my service advisor Marcus. He is dedicated and extremely professional.

Thanks for the efficient and competent customer service Mike and team. God bless you all

I like this dealership and the service department. They very helpful to my vehicles needs. I'm going to return to this dealership for all my vehicle services.

Michael T is always a consummate professional!!! He made sure I was completely taken care of. Thank you Mercedes of Orlando for your excellent service.

Because of a friend of a friend, for the last several years we had leased many different models from another MB dealership fairly far away from our home. Our leases are about to expire, and due to changes at that dealership, they weren't as accommodating as in the past. We had done our homework and had a pretty good idea what models we are currently interested in. Despite living very close to another MB dealership, we decided to visit MB of Orlando in Maitland. As soon as we entered, the receptionist greeted us and asked how she could help. We were immediately introduced to Bob K. and explained our interest in leasing a new car. We quickly felt comfortable with Bob who didn't pressure us to look at any vehicles that didn't match our current needs, but went out of his way to show us and give us details for several that we preferred. When we had narrowed down our choices, he introduced us to Frank who fully explained the financial side of the deal. We agreed right then and there to a new lease. Bob was knowledgeable about the cars we looked at and so easy to work with, Frank was extremely informative and both were clearly interested in our business. We agreed to pick up our new car the following day and when we arrived, Bob introduced us to Edmond who handled all of the lease paperwork. Edmond was very organized and a pleasure to talk with. When we finished that part of the process, he brought us back to Bob who took us to our new car and within a short time we were on our way. This was such a wonderful, hassle-free experience and we highly recommend MB of Orlando in Maitland to anyone looking to get a safe, reliable, luxurious car at a fair price.

Super service. You are not left “alone” while you wait. All have superb customer service attitude that makes you feel appreciated.

The people in the service drive were very helpful. Mike Hertz kept me informed step by step of the repairs and time frame. Always a great experience.

Mike Shattuck, my service guy, was on time and extremely personable. I had to get my car back early to pick up kids from school and despite the fact they were VERY busy that day, he had the car ready and even washed. It's the attention to detail and concern for the customer that keep me coming back!

Initially I, myself, had a very good first visit to Mercedes of Orlando. Sales staff was attentive and personable. I had previously visited the newer South Orlando facility 3 times - I was ignored all 3 times and left, unimpressed. It was refreshing to see that an unaccompanied senior female was properly addressed.

The last three times I have gotten my SL550 repaired there, it has been a nightmare. They fix things that are not broken or they fix things that never needed to be fixed, and the problem you brought the car in for remains. I have mentioned this to Mercedes and no relief.

The staff is very friendly and accommodating and the waiting lounge is comfortable filled with snacks and beverages. Marcus, my service advisor is very friendly and thorough.

Friendly salespeople, no pressure on buying a vehicle. Works with individual schedule.

Excellent service from the moment I drove up until I left!! Staff were very helpful and courteous throughout my service visit.

Scheduling, drop-off, and communication while my car was being serviced was excellent. Michael T. is very personable and professional and always provides helpful suggestions.

Mike Hertz assisted me in the repair of my vehicle. Mike was courteous and friendly. Mike had the vehicle repaired in a timely and professional manner.

Excellent service provided by Mercedes-Benz of Orlando. My car was due for a major service - even though I lived quite far from the dealership, they were able to extend their pick-up service and provided me with a loaner. We were very pleased with this convenience (something that the South Orlando dealership gave me a hard time with - which is disappointing since I bought the car from them). I highly recommend Mercedes-Benz of Orlando. They certainly put their customers first and they do excellent work to keep your vehicle in top shape.

The primary reason we have all service performed at this dealership is Mike Hertz. He is knowledgeable, professional and can be trusted to take care of my wife's Mercedes. He has been our service representative for 20 years or more.

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ I always receive excellent customer service!

Mike did a great job getting me in early and out! As always great service! Thank you!

Excellent service all the time!

very good my service agent Mike Hertz is very good.

I brought my car in for service and airbag recall and told Mike my service guy what I need done. I drove home and none of the things I had asked for had been done!!! I called the dealership they said they would send so one right away. I waited for them for hours and no one showed up!

Mike Shattuck went out of his way to help me with a minor issue as I was traveling through Orlando. He was efficient, communicative, and took the time to personally deliver the car to me. I'd highly recommend.

Mike and the rest of the service team did a wonderful job, as usual. Thank you!!!

Great experience, excellent. My reason for coming back several times. I could have chosen 3 out oc the 3 dealership I had gone to, buy you stayed within my price range and did not try to force me to exceed it. Big selling point, you gave me my options and when I asked you to stay within ny budget on monthly payments, you did. No pressure, another big selling point. And the biggest of all, talkinf ti the finance guy was not scary as I expected. He was nice, not pressuring as I thought. And the cost were exactly as he told me it would be. There were no hidden fees or cost. I just knew there would be. To my surprise, there was no reason to be skeptical and I was at first, scared. Yet, this was the best experience ever. Gave me a whole new look on car sales. But, this was this particular Mercedes dealership I speak of under Auto Nation. I never knew this was possible, to go in, and everything would be as told. I trusted the staff and my sales person. Honesty was most important and I found it there. There is only one thing I think was false or an accurate, the reason I was given to why the vehicle I purchased was not certified. To many different reasons tell me they either didn't know or was nor sure. But I do believed the reason given was not accurate.

A very helpful and patient salesman. An extremely nice GM.

You have the car for 3 days, via Auto Nation Collegian, to put in two hydronic cylinders, and wasn’t finished by Friday, July 26. You determined that it needed a switch to complete the work. As always you are always trying to up sale repair that aren’t needed. You were told to return the car to Auto Nation, think that it would be returned as it was received. The car was returned with the entire trunk dissembled. Three days to install two cylinders, and can put the car back the way they got is unbelievable. That is why I will never take my car to your dealership. It’s all about money, not what’s the customer needs repaired. I will NEVER refer anyone to you!

Mike S in service department is always knowledgeable and very helpful!!! Prompt and honest service! Glenn V in sales is a honest and attentive salesman !I would definitely recommend Mercedes Benz of Orlando!

We bought a GLS 450 e we are very happy. Mrs.Claudia Grazioli is a excellent professional. WE RECOMMEND!! Mercedes Maitland WE RECOMMEND!

Easy, professional. It?s really nice not to have high pressure sales tactics added to my service experience. Thanks

A very good experience and my service advisor was very thorough and polite.

The buying experience of my new Mercedes was a pleasant and surprisingly painless. The sales lady who took care of me, Claudia Grazioli, was knowledgeable, courteous, and very patient. She went over several different models trying to fit into my price range and went over all the features. After the purchase she spent a lot of time with me to make sure I was satisfied. I highly recommend this dealership. I ended up purchasing an A220 W4 and couldn't be happier.

Everyone very personable and supportive.

Great people and they bend over backwards to help.

This dealership knows how to spoil their customers. I have to give a shout-out to Marcus. He is always so polite and friendly and I can count on getting great customer service from him. Thank you!!

Had a great experience purchasing my Mercedes from Robert Hartmann and I definitely recommend him for your next purchase. Same goes for Michael Tayefeh who was excellent with service and gave me a great overview of the different buttons and features.

Thank you to Mike Shattuck for an excellent service experience

Great service and really nice people!

Mercedes Benz in Maitland bought my car through Autonation and it was the easier than I ever thought it would be. Within an hour my car was inspected, purchased, paper work all signed and a check given to me. The staff was incredibly helpful and kind and the dealership had a very relaxing atmosphere. I highly recommend them to anyone looking to sell their car or purchase a new one!

Drake always does a great job for our family and all of our cars ...

Have to take my car back for the third time for the same problem

Excellent customer support from service department!

Mercedes Benz has the best cars, and for the attention they provide and take care of their customers, three days ago I changed my car and I am very happy for everything, IVAN BRAVO is an excellent service adviser. Thank you 😊

Marcus, as always, was great and got me in and out without issues. I really like the Maitland MB folks and appreciate how they take care of me and my vehicle. Great job MB team.

Top quality 5 ⭐️ customer service!

They were very easy to deal with no hassles very fast Ray our salesman was awesome

Michael T. Is my service advisor and he is excellent. He explains every aspect of the service and makes sure that my car is in great condition.

Drake was very courteous and made me feel right at home. Service was prompt and and repairs completed were explained. Awesome experience.

Marcus was great making sure everything was taken care of.

Alberto and the technician did a great job. And the time required was minimal.

Chas provided great service, and a peace of mind from the beginning of the sales process to the end for my wife and I. And Mr. Miller in finance made financing easy also. We are returning customers definitely, and we highly recommend Mercedes Benz of Orlando.

Great service by a knowledgeable advisor. I would go again.

Was given car keys after service but was blocked in Was told will have to wait because they where the only one there. Had to wait 20 minutes for them to unblock my car . Service manager sat in building watching . Very frustrating .

Marcus was super helpful and accommodating. Best experience to date - will definitely be back.

Always a quick turnaround with great service!

Best car-buying experience, very different from others... everyone goes out of their way to make you feel comfortable... our salesman Mr. Sabir (Sam) Beg’s professionalism, courtesy and respect towards his customers is what keeps us coming back time and time again! Congratulations on a job well done!

Excellent service. On time and washed. Mike Shattuck did an excellent job.

Team members are great and helpful to resolve the issues with my car

My overall experience with Mercedes Benz of Orlando was good but the customer service and care I received from my service manager, Rafael Pena, was exceptional. From the first introduction he was very professional and cordial. He thoroughly explained the plan and forthcoming with needs for my car. I appreciate him going above and beyond to ensure my needs were taken care of and making the process smooth. Top notch service!

Very pleasant. Ivan was helpful and extremely courteous.

I had the best experience here!!! Ganni and James went above and beyond to make sure I got the 2020 Mercedes GLE I wanted!! We are talking months of hard work and I am so thankful for them!! They kept me updated daily!! Also Frank the sales manager, who worked so hard for us...he was so helpful!! Victor the finance guy was simply amazing!! They all came together to get this girl the car of her dreams and I am so happy!!!!! They’re all family now!!!!

We had an incredible buying experience! I didn't think that was possible buying a car but wow. These guys are awesome. Thanks Gannaoui, James, Frank, and Victor.

Excellent sales and service. We have been dealing with our salesman, James DeLoach, for the last 8 years. He knows what we like and makes all transactions breeze through. Michael Trafeyah, our service advisor, handles any and all service issues (mostly routine) with utmost care.

Nice place,excellent service

The experience was very welcoming. The service department was on schedule

Drake in the service department was amazing! He made the process of having my car serviced so easy and enjoyable. I would highly recommend Mercedes-Benz of Orlando just because they have amazing employees like Drake!

I took my car for service, this time I had Drake as service person, very efficient and fast. I am requesting him again in the future.

Always kept informed about the process. Polite and friendly service

We have a 2017 S550 coupe, we bought At M/B of Maitland and have always brought our cars back to The Service Department because of the excellent service we receive. Drake is our Service Advisor and we work wonderfully together. He is always available for our phone calls and our service appointments. We have had every M/B they make expect for the Maybach, and C-Class cars and have had a great experience with with sales and service. Drake, we feel, is an asset to Mercedes Benz.

Had vehicle at dealer 1 hour before service appointment that was told would take 2 hours. Returned to dealer 3 hours after delivering vehicle and service had not even been started! No phone calls or text that they were running behind! Then they ran out of time because the mechanic left the job! Wanted us to make another hour long trip to return the next morning! They didn't take care of the most important issue which could be a safety concern because they did less important services first but could not supply a loaner car so we had to drive it as is!

Quick,efficient,professional service! TYVM!

Professional, classic and awesome 😍

While out of town my daughter needed immediate repairs to our 2018 GLC300, Ivan Borbon, our Orlando tech assured me he would coordinate with our home dealer and our service team as well as with our insurance carrier. Our home team agreed with their plan and timeline. My daughter picked up her car yesterday, good as new. I recommend the Orlando team for any of your needs whether that be local or at distance. Thanks Ivan! Leo P.

I enjoyed my service and complimentary everything to pass the time😊😊😊

I highly recommend this location ! Mike Shattuck exceed all the expectations. A+++

Rafael and Mercedes of Orlando continues to exceed my expectations. They have went above and beyond their normal tasks just to make my service pleasurable. Thank you team!

Highly recommend Mercedes Benz of Orlando great experience fast service. No pressure sales tactics and mind games. Thanks to Claudia Grazioli and Edmond the greatest team,they made the car buying process quick and easy,Claudia went out of her day off to Finnish with my deal.

I could not be more pleased with the services provided by Claudia Grazioli and Edmond. I highly recommended Claudia Grazioli she’s was excellent from start to finish we have a good deal! Thank you! I love my car!

Terrance and the team at Mercedes of Orlando made this one of the best car purchasing experiences I have ever had. Terrance made every possible attempt to ensure I was pleased with the purchase. The Sales Manager worked out a great deal and now I have a very happy wife =).

The buying process was relatively easy. Chasman Barnes, the MB sales representative, was very professional and I would recommend him to anyone looking for a Mercedes Benz at this dealership. All of your employees should be as gracious.. I have one complaint about AutoNation. As a physician, I appreciate AutoNation's support of Breast Cancer research and treatment. That said, the cheap plastic license holder does not belong on a $40K automobile. These same license plate holders on seen on a variety of much less expensive cars. Did I buy this car new or used? I have removed the AutoNation license plate holder. My recommendation is for Lexus, MB, and other luxury brands in the AutoNation stable: Use a chrome license plate holder with AutoNation in pink at the top and MB of Orlando in black at the bottom.

I bought a 550SL new from Mercedes of Orlando. They messed up the sales process causing hours of delay sitting around the dealership and wasted journeys across Orlando to collect the car only to be told they had not understood their own systems and it could not be collected for another two days. As compensation they offered verbally and by email a free service which they are now not honouring

I bought a 550SL new from Mercedes of Orlando. They messed up the sales process causing hours of delay sitting around the dealership and wasted journeys across Orlando to collect the car only to be told they had not understood their own systems and it could not be collected for another two days. As compensation they offered verbally and by email a free service which they are now not honouring

Great experience and fast serviced.

Mike Shattuck was very good and easy to work with. Appointment time respectful and work done on time.

Easy to deal with. No high pressure. Fair Price for my used SL550. Robert Owen was great salesperson. Like the 4,000 mile warranty on used. Wish the odometer was updated to delivery mileage so 5 day 250 miles return was accurate. Wish the free 90 day XM was subscription was turned on.

Seamless service at MB of Orlando. Service Advisor Drake made the check-in/check-out process for a major service quick and easy. No waiting, all questions answered accurately and honestly, and washed and ready when promised.

Terrance was spot on from start to finish !! His follow up and patience and knowledge were superb !! Highly highly recommend him!! Very kind , and honest with his valuations !! Love love love my new car !!!

The service advisor was great, the car done very fast more than I was expected, he ordered the parts needed in the same day

I arrived at 8:50 for a 9:00 appt. for an oil and filter change. I learned at 9:30 that the filter required was not in stock. I could come another day to allow the filter to be ordered or MB could request a filter from auto zone (~45 min). I opted to get a filter from auto zone. At 1:00 I departed the lot with my auto. Four hours for an oil and filter change. Not good!

Just had my GLK350 60,000 mile checkup completed. My service advisor for the past 3 yrs., Marcus Diaz is the best. He is professional and caring. Marcus takes all the worry out of car maintenance. He explains the work being done and thoroughly answers my many questions. Marcus and the staff at Mercedes Benz Maitland are the gold standard for the Mercedes brand. Much appreciation Faith Phillips

Mike my service guy has done a great job explaining to me the issues and stay on top of them. he made sure the loaner was ready for me and when I got my car back it was ready and washed for me. great waiting area and everyone says hi when walking by you!!! spectacular customer service. if you have an issue and want to schedule a service appt ask for Mike Sudek.

My salesman Mike was awesome, very helpful and got everything done very quickly. They even found extra stuff and fixed all at one time! Very easy and friendly place to go!

Excellent efficiency with getting you in and on your way . Even when they had a ton of cars to service . Drake was very hands on in determining issue and knowledgeable about how to approach them .Also, very thorough with handling all things with the vehicle. Communication was the best . Not many businesses have this ability these days . Truly a pleasure to have great service again from a business.

Very happy with my service experience. Ivan was very helpful and my car was ready sooner than I expected.

Always a pleasure. Always courteous and efficient. Attention to details

Drake Grable helped me through some serious repairs needed on our Mercedes. He explained everything that was needed. He was always available to answer any questions I had. The repairs were completed when promised. I highly recommend this dealership and service department!

Very bad customer service ,Sales team No have coordination to give effective Service.pass body to body for take desicions(sales person pass to Coordinator this to manager reverse all in same way)So you don’t now which person is your contact. When finish the process avoid the original agreements. Is very disappointment situation.

Professional Service Dept and trustworthy

Excellent service , friendly personnel, helpful in every aspect . Highly recommended

I highly recommend Mercedes-Benz of Orlando. Awesome customer service and I love my car ❤️ 🚘

Very friendly towards his clients and very helpful

I am never disappointed when I bring my car into Mercedes Benz of Orlando. A large part of my satisfaction is the assistance from service consultant Mike Shattuck. He has been my service advisor for the past eight years and is always honest, knowledgeable, and helpful in resolving any repair/service issues.

I give sales a 5 star rating as I’ve been working with Sam for several years and several cars. However, the service department is in dire need of reconstruction. The employees are running a circus. I show up and arrive on time for my Service B and tire replacement service on my AMG. They ordered the wrong tires. So I wasted my entire day on that. On top of that I get the ring around with three different service reps due to conflicting numbers and costs being given to me on paper. And lastly, I’m back here on Thursday finally have the tires replaced after having to wait on yet another order for the correct tires. I arrive today, Thursday, and Rafael is conveniently not here today. He didn’t save any of the discounts that were to be given due to your lack of service so I’m having to go through a Michael to get things straightened out. Oh and let’s backtrack for a minute. Weeks ago I scheduled this and was given an estimate of $660 for he B service. I arrive and a Drake attempts to upsale me on a pre paid $2800 package. I decline. I then receive an estimate of $1180 for the B service. Get your act together. My family doesn’t spend 6 figures on vehicles to be strung around. This isn’t Kia.

Quick, courteous and professional service. Handled a problem well.

My Rep is Alberto. He’s always very gracious and genuine. I feel I can trust him and will treat me right

Always a great experience at Mercedes- Benz Maitland. We have a wonderful sales rep, Frank Whitten, who also provided us with assistance to learn how to use all the gadgets in our new SLC. Frank's customer service is the reason we have purchased a few cars from Mercedes over the years. Shout out to a great service rep., Mike Hertz who has been very helpful over the years.

We are in Love with our Merc E 350!! Heartfelt "thank you" to Glen, Bob and the entire team at the Maitland Mercedes dealership! They are personable, knowledgeable, friendly...and will find you EXACTLY what you are looking for! Thank you again for bringing it all together for us :)

They were very nice and professional

I LOVE my GLC 300 purchased at Mercedes Maitland. Would recommend this dealership to anyone wanting superior service as a customer.

I was very satisfied with the professionalism of our sales representative Chasman Barnes. He made my wife and I feel special and respected even though we were buying an older model vehicle.

Glenn Volence was an excellent sales person. The experience was great.

GREAT experience at Maitland location (not so much at Millennia Mall location). I highly recommend if you want to be treated like family.

Ivan was great, I came in for a temperature gauge issue on my CLA and the techs were able to diagnose my car in less than 24 hours. Highly impressed. I will continue to visit Mercedes Benz of Orlando. One happy customer

Our sales rep. Bob Kopperud made a Tremendous difference. We have purchased several Mercedes Benz during our 32 years of being married. My husband bought his 1st in Chicago, Ill He surprised me with My 1st in 1987. He bought that one at Prestige Motors in Kansas City, Mo. All others were purchased at Aristocrat Motors in Merriam, Kansas. We moved to Solivita (Poinciana, Florida) last year.,2017 . We had our Benz serviced at Mercedes Benz, Millenia Mall. We were blown away by the private dining room, chef, delicious food. Bob told us that his dealership doesn't have a chef or private dining room ☝️ but the service will be the best we ever had. He far exceeded Every dealership we have experienced. My husband is a disabled Veteran. Bob took Amazing pictures of us over the moon 🤣 happy in our new car. He drove our new car ( I followed in the rental car) to Enterprise car rental. We never felt rushed. He really cares. He is a beautiful Spirit . I can't say enough good things about him. We feel so blessed. Mr. and Mrs. Ford

Worst customer service will never try them again #MBUSA

Great experience with Mercedes Benz of Maitland specially Bob ,K was great help getting us desired vehicle and very professional, helpful and knowledgeable.

Glen provided great service before and after my purchase.He kept me well informed throughout the entire process.Last but definitely not least,he and his staff were true to their word .No slip of the pen.

Excellent turn around and service

So disappointed. My son saved his money to buy his first car. It was a total bomb. Felt like we were deceived and lied too.

Had a nail in my tire and a flight to catch. They were efficient, fast and courteous. Mike Shattuck is the best service manager!

My experience was pleasant, my service advisor Rafael Pena always provides a wonderful experience. Polite, knowledgeable etc.

We received a warm welcome from the staff, and Terrence was amazing. He answered all our questions and made everything so easy. We left there with a new car and a new place to go in the future for our next vehicle.

Robert Owens got me a great deal on my new Mercedes and my trade in. Highly recommend him and this dealer and I love my MB!

Great cars and staff. Go see Robert Owen's for a great deal!

Drake Gable is an excellent service manager. He genuinely cares about your automobile and your satisfaction. What more could you ask for. Thank you, Drake!

The staff allowed us time and patience to make a very informed decision about this luxury automobile. I will shop here again.

Professional and friendly. Get the job done right and on time. Customer Service is great.

Mike Hertz was exceptional. Educational and patient. Thank you.

I visited a different MB Dealer and was told I needed a couple of thing that were not going to be covered by warranty. I felt the issues should have been covered by warranty so I sent my car to MB of Orlando and the problems were taken care of under warranty. They are without a doubt straight shooters and as a owner of Two MB's I would recommend them to anyone

Wonderful customer service. I received a very warm reception and my car was taken care of seamlessly. My advisor Michael was very personable. I will definitely go to that dealership again.

Battery died. Technician came and replaced battery quickly - within 30 minutes if my call.

Terrance Lee was amazing to work with. I had a great experience at this dealership. Everyone was friendly and helpful. I love my vehicle. Terrance was so attentive and professional I did not feel the pressure that you would feel when you are purchasing a vehicle. Thank you Terrance for making my experience memorable.

Maitland Benz offers the discerning customer the upmost in the fine automobile experience.

worst customer service of any dealership I have ever used. Prices are not competitive

Brought my vehicle to this dealership (shop) without appt re: engine light warning. Staff particularly Michael Tayefeh promptly accommodated me and next day another Mike provided me for a loaner since my vehicle need further repair.

I have had the opportunity to work with Michael Hertz for over for almost 20 years and he continues to provide excellent service and does everything possible to exceed his customer's expectations. On a scale of 1-10, he is a 20.

This is the best dealer in Orlando, they even dropped off a loner car to my house and picked up my car for service. My service adviser Michael Tayefeh is the best and kept me informed through service process. The quality of the repair done is excellent. Thanks!

Mike Hertz --great service person

Good service Nice people great help

Phil Carter is the best salesman in the world.

Brought car in for several issues. One of which was a burning smell in cabin with vibration / elevated noise in cabin

We have been long time clients of this Mercedes Dealership. We always have a smooth tranaction from start to finish and everyone is always very friendly and helpful. Working with Claudia on this purchase was exceptionally perfect! She provides excellent custormer service and is helpful and professional! Thank you!

Drake in service is very competent who gives timely and excellent service. Repairs performed properly the first time.

Yes Terrance and the manager took great care of me, above and beyond! Absolutely love my car and how professional and courteous these men are.

professional staff, who take care of your car and make sure that you are satisfied with the service provided!

Love the wonderful customer service I received every time I call or go to the dealership. Extremely friendly and professional.

Awsome people i love going to this location i live close to mbenz of millenia but its worth the trip employees at the millenia location are always in a bad mood and in a hurry keep up the good job MB of orlando👍

I had picked up a nail in one of my tires. They got me on quickly, patched the tire, and even vacuumed the interior. Rafael Peña, my Service Rep, is the best!

Quick, efficient, courteous service. Nice people...comfortable waiting lounge. Michael is the best. Love my Mercedes... purchased there 8 years ago and always serviced there.

Be aware the customer service is awful, it's one of the worse

I always have a very good experience with everyone at the Mercedes of Orlando dealership. Friendly fair people who are quick yet provide excellent service.

great service and courteous staff

Went in with a Smart car for a computer update. Service was completed in an hour for free !!!! Thanks Mike for taking care of my car. It is quite a trip over for us 90 minutes but we got out fairly fast. Thanks again

Great timely service and lovely associates!

Took my E350 Mercedes cabriolet in for a recall item and a couple of other items. Drake was very informative and professional. He maintained constant communication with me on every item and made sure that I was 100% satisfied.

I have my car serviced with Mercedes-Benz of Orlando (Maitland location). I was very please with the customer service and work performed on my vehicle. I was in and out and that is the kind of service I like. I would recommend this location to others.

Great staff, very helpful and strait to the point maintence recommendation.

I had my S550 taken to Mercedes of Orlando and they were able to diagnose the problem pretty quickly. When I expressed concerned about the cost, they found ways to reduce that burden. However, they found additional issues that needed to be addressed and set up a service plan that was realistic for me. Alberto was definitely helpful and patient thru the process. Will return later to get everything done. Got the car back cleaned and ready for a road trip!

First and foremost, my Service advisor Michael Yatefeh was very professional, courteous and upfront on the service I requested. My service was done without a hitch. I wouldn’t want any other service advisor for my future visits to MBORLANDO. Great job Michael! Kudos to you!

Alberto Vidal is the best service advisor.

I enjoyed my time at the dealership and everyone working there were highly helpful. Rafael Pena assisted me and made sure I was taken care of in a timely manner and I really appreciate that. He took care of me and my car even when they said they didn’t have time for my car to get serviced.

I had the very best experience with MB Orlando and more particularly Robert ("Bob") Kopperud; i never had such an experience buying a car; Bob was very tuned to what I was looking for and immediately directed me to the car I was actually looking for, a 2017 E400 Coupe low mileage (literally new!) and which was a good deal. There was absolutely no non sense. The transaction was smooth and the price fair. My husband who is very knowledgeable about cars endorsed this purchase and also liked Bob very much. This dealership with such quality professionals representing the brand is simply outstanding. My next purchase will be there and Bob is already working on it!!!!

I had an apt for 10:00 for recall service for my Smart Car. The service was going to take 3-4 hours I was told that up front so I was given a ride home. that was wonderful. When I called at 3:30pm the car was not ready. When I called the next morning at 8:30 the car was not ready. At 10:00 I asked for the shuttle to come pick me up so I could be there when the car was ready. I got push back and was told the shuttle would not be sent till the car was complete that would be around 11:30. I am a nurse that worked 12 hour shift and I was going to work that night. So I needed to get to sleep. I had to get forceful and speak to the manager before I was heard. by the time I got my car and got back home it was 1:30pm. I had an 10:00 am apt that did not get completed till the next day at 12:00pm

This facility is very customer service oriented . I love having my car serviced there ,especially if your advisor is Michael Tayefeh. Michael is so pleasant & attentive .