13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Mercedes-Benz of Orlando Difference

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Recent Reviews from Mercedes-Benz of Orlando

Wow! I absolutely love this Mercedes dealership. They are fantastic! I checked out this location after a long and disappointing day at the Millennia location, I got way better customer service, a super LOW interest rate, was able to trade in my car (they also gave me more value for my previous vehicle), the staff was great (T Lee helped us—go to him), they even offered me to take the vehicle home to see if I really like it and long story short...I came home a brand new Benz a whole $4k cheaper than the other car at the Millennia location, way less miles, white exterior, and with the dark interior—exactly what I wanted. It was a great experience! I bought my CLA 250 from them back in 2019 and T Lee (Terrance) was my sales representative. He was great and so nice. He made sure I left satisfied. I even loved the sales manager. Since my dad couldn’t make it the second day, he made sure I was taken care of and treated me like I was his own daughter. He was so amazed at how mature I was and really looked out for me. I really appreciated that. I actually went there recently for service and I saw everyone and they remembered exactly who I was after almost 3 years. They even asked me when can they get me in my next one…LOL! Not yet, not yet! But either way, even the service guys were great as well. My favorite is Marcus! He always takes care of me, makes sure he thoroughly explains everything so I understand especially being a woman, very professional, and he never pressures me into things like I have experienced before at the other location. I even saw one of my former students who was one of the detail guys which put the icing on the cake for me. Although I live in Orlando and closer to the Millennia location, I will drive the 30 minutes to Maitland just to get my car serviced. Wow! They are such a breath of fresh air. The atmosphere is so positive! Please do yourself a favor and check them out! I love them so much.

D Mac Jul 9, 2021

The most incompetent service I have experienced in my life. They don’t follow up with insurance. This last time my car spent 2 months with them and that is because we called them and insurance every other day. At the end we paid to take it out and are waiting for insurance to pay us. My car has been “fixed” in another occasions to only have to take it 6 more times for them to figure out the problem. They fix one thing and leave obvious parts loose under the car loose. Not careful, treat you like it is for free and they are doing you a favor. Mistake after mistake and no apologies or care for the client. I heard the other Orlando Mercedez is not good either but hopefully better than this one. I will never buy Mercedez again. My car is 3 years old and is a GLS 450 with many custom features. To reply to the managers comment asking me to call them to fix the problem. There is no fixing this problem. Their service has been horrible since I bough my car from then 3 years ago. But this last issue is what filled the bucket and motivated me to provide a review. I requested to talk to the service manager and he promise to call me back to figure out a way I could get my car back faster. He never called back in 2 occasions so we gave up trying to get anything done with him. Like I said we were doing their job day in and day out for the last few weeks because nothing was happening. The undue ill say dealer didn’t provide info needed and dealer said they did ( but they would wait weeks before trying to follow up). Only when my husband started calling them both on an almost every day basis things started to happen. The loaner they provided was the bottom of the line without the cameras and assist that I really need to drive safe in the road . The issues are too many to list. Again they treated us like we were asking for a favor and without any concern to our inconveniences. I don’t think this general manager can do anything m. At this point we have payed them and are dealing with the insurance ourselves. I forgot to mention this last issue was due to their incompetency when fixing rat damage to my car. They left damaged parts that I could see with my eyes when I one day opened the hood.

Adalgisa Constanzo-Muller Jun 20, 2021

In March of 2020 I purchased a 2020 Mercedes GLB 250, and let me tell you I was so excited. I have owned Lexus, Audi, Toyotas, Hondas and BMWs, but never in my wildest dreams did I think I would own a Mercedes. And unfortunately based on my experience, don't know that I will ever want to own one again. In complete transparency, I buy a new vehicle every 1-2 years as I just haven't found the car I love and I thought the GLB would be it! I liked the boxy style and the size and again it was a Mercedes :). The buying experience was average, our sales gentleman was great and very responsive. However, things went downhill after that. In the short time I owned the vehicle, I had it in 2 times for service (engine light) and it had 2 recalls. I understand it is a brand new model, and the kinks probably needed to be worked out, but the customer service was awful - the worst experience I have ever had. When I called about the recall notices, it seemed as though it would take an act of Congress to try and have the car serviced. I was told, I would need to bring it in for assessment, and then if it was determined to have an issue, I would have to bring it back, with no offer of a loaner vehicle. The second time I brought it in for service due to the engine light, we made an appointment for 11am on December 15th, when dropping it off, my husband discussed some other technical issues we were having with the entertainment/Apple Car Play and asked them to ensure everything was working, along with checking on the recalls. Around 7pm the evening of the 15th, we had not heard from Mercedes, so we called, and the service department was closed! Hmmm, so how was I going to get my car, that I needed the next day, guess I wasn't! I spoke to several folks in Sales who were of no help and simply told me there was nothing they could do, I left a message on the voice mail of the Sales Manager after requesting to speak to a manager, do you think I heard back, not at all. The next time we heard anything about our car, was the next day when we called Service to check on a status. Of course, they apologized but can't say it was genuine and did not seem to be concerned we had been inconvenienced. We were told we would hear back when the car was ready, which was much later in the day. Needless to say, I am extremely disappointed in the service of this dealership. I understand my Mercedes was probably one of their lower end models, but I was a customer, who likes to buy new cars, and very well could have advanced my purchases and been a loyal Mercedes owner. We traded in the car 2 weeks later, and I found a Lexus RX350 that I absolutely love - the sales experience was AMAZING and so far the customer experience as been fabulous. So long Mercedes! For all you future Mercedes owners I hope your experience is better than mine.

Margaret V Dec 31, 2020

What does the Mercedes brand represent? Safety? Reliability? Excellence? Comfort? Customer Service? Not anymore. My brand new 2019 Mercedes c300 and MB USA have failed me in all of these areas. My car, which is barely six months old, stalled without any warning while I was on the interstate heading to work. I narrowly avoided several collisions while trying to pull over. I had the car towed to the dealership (MB of Orlando), and the car was returned to me the next day with assurance the issue was fixed. I asked to speak with the service director Ed Taylor, but he never called me, rather he only responded with brief and vague emails. I also requested to speak with Mr. Berryhill, the general manager, and he too was elusive. Ten days later, it stalled again on the interstate on a Sunday evening. This time, my pregnant wife was with me, and needless to say the experience caused her a great deal of distress. We had the car brought to MB of South Orlando, as it was the closest dealership to where the car stalled. I was told by this dealership to leave the car, and they'll have it looked at in the morning. I asked them to please help me and my pregnant wife find a ride home, perhaps provide a shuttle, or loaner vehicle. They said there is nothing they can do, and that we need to find our own way home. They returned the vehicle two days later, saying its working fine now after replacing a computer chip. I decided to call MB USA customer service the next day, and explained my disappointment to the representative. I was assured somebody would call me within 24 hours from corporate. 24 hours came and went, and no call from corporate. Finally, about 36 hours later I was able to get a hold of Jena from corporate. Jena listened attentively to my grievances, and was sympathetic to my situation. She said she'll get back to me after gathering more information about the vehicle, and speaking with the dealerships. To her credit, she did follow up with me. However, she said the vehicle has been serviced per contractual and warranty agreements, and that there is nothing else MB USA is required to do for the customer. I'm extremely disappointed by the level of customer service from MB USA, and the MB dealerships mentioned. I'm even more disappointed that my vehicle is not safe or reliable, having broken down twice in two weeks. Mercedes Benz, is this your new standard?

Raj Shah Feb 29, 2020

Siddharaj Shah Feb 29, 2020

My service rep., Mike Hertz was great. I have nothing but high praise for him. However, when it came time to get my car, "Armondo" dropped the ball. First, he could not find my keys. The key rack was overfilled and mine were finally located in a heap at the bottom of the box. He handed them to another valet guy but then called him back and told him to first move another customers car to the back parking lot. I asked, "Why did you give him another task to complete before getting my car?" and he said, it would not take that long. This second guy was clueless. After 15 minutes I walked over to the side lot to see if I could just get my car and leave. I asked Armondo 3 times to have one of the 3 other valets help find my car and he said, "He'll find it." The valet returned to tell Armond he could not locate my car. Armondo sent him off to another area but the valet stopped to chat with another person. I was watching this moron chatting and yelled out, "Hey, please get my car!" After 20 minutes I went back inside and asked Mike Hertz to intervene. I reminded Mike that my time was valuable and Armondo acted like a disinterested idiot. I heard Armondo say to Mike that my car was in the back, "with the older models." Apparently , newer cars are brought around to the front, directly outside the service area and "older models" are hidden in a back lot, out of sight. This is how they structure their service model. One more issue: when I dropped the car off, the wait for a courtesy driver was at least 2 hrs. per Mike Hertz, so I paid for a ride with Uber. When my car was ready to be picked up, I was told the driver went to Inverness, Fl with a client. I had to wait 5 hrs. before the driver ("David") appeared. I asked David if they were short-staffed and he told me it took him 2 hrs. each way to drive to and from Inverness. Ever since Auto Nation purchased this Mercedes franchise the quality of service has plummeted.

Robert Tainsh Jr Jan 16, 2020

UNRESOLVED ISSUES!! STILL SITTING HERE WONDER WHAT TO DO WITH A CAR I JUST WASTED 30K ON. I could go on a long winded play by play of everything I have went through. I work constantly, all business hours literally, so half the time I can't even find time to call my own family..So this will make it easier. Let's just outline it. (Keep in mind my schedule and I actually live 2 1/2 hours from this dealer) MID AUGUST: Called Mercedes in Orlando because my wife bought her Mercedes SUV there so I figured I would try, being newer to Florida figured this would be our new dealership as we trade out mercedes every year or two. Found out it was owned by autonation and saw they had the S550 I wanted at thier Lexus dealer in Miami. NEXT: Was told they can just have it brought to Orlando to save an extra hour of drive time. With my work schedule... sure I put deposit down over the phone site unseen and agreed. (Took 4 days) NEGOTIATIONS: This particular car was on the high end of others similar to it as far as price. It was explained that thier price is thier price and I can respect that..And it was also pointed out that some of the reason it was was more pricey is the fact it had the upgraded BANG AND OLUFSEN sound system! (This comes in later) I trusted buying this car site unseen for 2 reasons, 1: Mercedes dealers are usually meticulous and 2: They had this fantastic (bull**) policy of a 5 day return or 90 day warranty as I believe it was explained GETTING THE CAR: This was almost fantastic, car was ready to go can't say enough nice things about Edgar, I believe in finance. Saw the car, the outside was beautiful didnt even test drive it ?????? Than doing the paperwork I saw that I was charged $250 to have the car brought to Orlando to save me an hour drive 4 days later which was never brought up until signing. But at this point paying 30k and driving 2 1/2 hours I wasnt going to argue, just thought it was slightly underhanded. PROBLEMS: The 3 hour drive home started to notice, the upgraded sound system that justifies the extra price is wrecked, just not working. I've heard better sound from a Prius! Several of the speakers are blown and the amp isn't working properly either (the best part of getting in a mercedes, after slaving your life away all day at work is to jam out and cruise home comfortably..well there goes that) Also the car was pulling to the right and I felt like it wasn't shifting properly, lack of power is the best way to put it. Having owned 3 of these in the past I know how they drive. There was no wiper fluid..RED FLAG! ADDRESSING THE ISSUE: I immediately sent the sales guy an email explaining I'm kind of freaking out which was not responded to right away, I barely had time off work to get the car and drive there in the first place, now alls that's going through my head is a 5 day return policy i may want to utilize and i dont have time to get there..thank God i have that 90 day warranty to back me up LMAO. CALLS: Next thing is I havnt heard anything about getting this addressed asap being on a timer and all..but I'm getting messages left and right (I CANT GET TO BECAUSE IM AT WORK) That i need to do some completion call with the lender (which I dont know if I even want to do because I'm not sure if this car is ok!!) comment dosnt give enough space and there's so much more to this : End result I SCHEDULED myself finally drove there waited 6 hours looked at it for 10 minutes because they are "busy" I was told the Brakes always squeal? they hear nothing with the sound ? (I'm not deaf) no shifting issue and just needed alignment.. NO! BANG AND OLUFSEN SOUND SYSTEM SHOT$ IT PULLED BECAUSE THE AIRRIDE IS LEAKING!!$$ THE BRAKES SQUEAL LIKE A BANSHEE! AND THE CATALYTIC CONVERTERS ARE RATTLING $$ EXPLAINS THE LOSS OF POWER! WHAT DO I DO? I WISH I COULD JUST CANCEL THIS WHOLE NIGHTMARE OR LEAVE THE CAR THERE! MAYBE CALL THE LENDER? SOMEONE HELP ME! I SHOULD HAVE STOOD MY GROUND AND EXCHANGED THE CAR B4 FINANCE call!

David Waldrop Dec 5, 2019

My airbag malfunctioned, in my defective Mercedes-Benz vehicle, while it erratically deployed with tremendous force from my steering wheel into my face and injured me within a fraction of a second. The most frightening aspect about it is that it happened when I was not involved in any kind of auto accident at all! As you may imagine, I was very distraught and confused immediately following. As disastrous as that day was for me, I gave Mercedes-Benz the benefit of the doubt and I did not blame them for that horrendous event, at the time. That isn't my complaint. Because of what Mercedes-Benz of Orlando and Mercedes-Benz USA didn't do in response of what happened with my defective car, this is why I'm posting my complaint. There are potentially more very dangerous Mercedes-Benz vehicles with the same airbag deployment defect still on the road today because this multi-billion dollar manufacturer has knowingly allowed a possibly extremely dangerous vehicle to go back on our public roads. Mercedes-Benz USA initially investigated my car that I dropped off at MB of Orlando but quickly stopped searching for the component that triggered my airbag malfunction that could have violently killed me and many others on the road. Luckily, for the coffers of Mercedes-Benz and for the safety of nearby drivers, I was not driving on the highway at top speeds the moment the defective airbag unpredictably inflated at full power, leaving me with no time to react. Upon the completion of the investigation of my car, MB USA could not identify the component or element that initially caused the erratic deployment of my car's airbag. While many other auto manufacturers have identified a critical safety issue with a component that caused similar airbag malfunctions located outside of the complete airbag system/SRS of their respective vehicles, I was told by MB USA that continuing the investigation on my car would be too costly. Even after I have provided MB USA with supporting news articles, MB of Orlando sternly requested that I pick up my car without finding the cause of my dangerous airbag malfunction. How is my car safe for anyone to drive on our public roads if the triggering component that caused my airbag to deploy abruptly may still be in my car as is the case for numerous other vehicles with Takata airbags? Instead of a much more reliable solution, Mercedes-Benz replaced my airbag without knowing if the dangerous component was nullified. Metaphorically, by the MB of Orlando mechanics packing an airbag back into my steering wheel, they reloaded a giant unpredictable gun with a shiny new bullet that has a constantly revolving cylinder that is playing Russian Roulette with my face each passing moment that I'm in the passenger seat. They are hoping that history won't repeat itself. In a way they are rolling the dice with my life, my passengers' lives, and the lives of those around me when I'm driving by innocent drivers and unaware vulnerable pedestrians. Figuratively, this defective gun can go off at any moment without warning. Additionally if & when that gun does shoot me in the head, I could easily lose control of my car and jet off on a destructive path in virtually any direction at dangerous speeds risking the lives of anyone nearby. This is sadly a very possible scenario. This is why I towed my car back home and refused to drive it. Just think how many other MB vehicles may have the same defective component that could still be in my car. Mercedes-Benz didn't offer a replacement car, refund, or even hint at the possibility of a safety recall. Instead, they left me with a burden which may be extremely unsafe to drive. Yesterday the Customer Care Director, Ed Taylor, was in a meeting and I was told to wait for him in the lobby. 20 minutes later I went back to ask why I wasn't called yet and he left the dealership for the day. On top of everything else, there are big streaks of what appears to be dirt, grease or oil on the inside of my driver's door. This is how my car was given back to me yesterday. Really classy MB of Orlando

EmanuelG May 4, 2017

First of all, I Love my New Mercedes. I purchased a 2013 C-Class, 2 door Coupe with Red Leather interior. My sales person, Glenn was Awesome right from our first point of contact. The day I walked in I actually walked up to the General Manager, without realizing who he was and he introduced me to Glenn and reassured me that I would receive quality customer service, and that I did. I was looking for specific requirements, which was a used C-Class 250, and I wanted red leather interior, without a question. Glenn researched what my desires were. On the same day he called and found exactly what I wanted a 2013 with the interior I wanted and it was also fully loaded with all the possible upgrades, right down to the wheels. I can Honestly say that Glenn made my purchase seamless right from the start. At 58 years old, my purchase was the most easiest, seamless, and Professional service that I have ever experienced. Glenn made my trade in process extremely easy and painless, my financing, pay-off of my trade in. Believe it, was I shocked and excited that the Mercedes I purchased was actually in Miami and I live in Seminole County. Glenn took the matter into his own hands, and had my car shipped the very next day, on a Friday. I was at the dealership at 9:00 a.m. the next morning. Within a 3 day span I was sitting down with a finance officer she was very professional as well, and everything was handled so efficiently and timely. When I walked out of the financing office, Glenn was right there and brought me to my fully detailed Gorgeous New Mercedes. I was so ecstatic and happy, I thought I was dreaming. Oh the impeccable service was not over, Glenn sat with me and went over each and every switch, light, gauge and all upgraded options so that I was fully knowledgeable as to how everything worked and he even synced up my cell phone for me. I couldn't have asked for any better service, as I stated every step of my purchase from choosing a car, trade in, financing, and actually shipping my car to Orlando was just Totally Impeccable and I will be referring Mercedes of Orlando to my family members, friends and many co-workers because I know they will receive the same Awesome Service and Honesty I received. I can't Thank Glenn and the many people I came in contact with enough and I am extremely Happy with my New Mercedes C-Class 250.....Love It, Love It !!!!

Wilkinson15 Mar 26, 2016

Real Reviews of Mercedes-Benz of Orlando

13 Million Cars Sold to Happy Drivers

Come Experience the Mercedes-Benz of Orlando Difference

Recent Reviews from Mercedes-Benz of Orlando

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