Recent Reviews from Mercedes-Benz of Orlando

I went in for a recall service and diagnosis for another problem. Service advisor was knowledgeable and efficient and I was given a free ride back to my house. When I received the repair estimate by email, it just me tienes a total without specifics of the diagnosis or the recommended repair. I declined the repair, and when I picked up my vehicle, the invoice had a charge for the diagnosis, but again, no specific results nor the recommended repairs were listed. Wonder why?

Vernon was a very nice gentleman to work with during the process.

The service was fine and the rep was friendly. However, I do wish you would bring back the loaner car and bump up the snack department. What you offer compared to BMW is much different and I wish that side of it would increase.

Customer follow-up seems to be an issue. Still waiting on info from the team about a external / 3rd party warranty that was not implemented. Last year at purchase, decided on this location after visiting Tampa and before a quick stop to another nearby MB dealer a bit more south. Very disappointed at this point…. 03/18/23 In response to the comment from the company. To any readers, be assured contact has been made, via email and telephone, with a call placed to Mr. Gr…. 3/17/23. This resulted in a voice mail being left with my contact information. The GM, based on company data, is also listed in Email chain. Still awaiting follow-up on contact made.

Great customer service on the purchase of my EQS!

Carlton and Franscico make your buying and service experience hassle free. They are both knowledgeable and go above and beyond.

Recently bought a new car from MB-Orlando and, while I had a bit of a rocky start with my original sales guy, thankfully Al (best sales guy ever!) stepped in and made the rest of the buying experience excellent! Between the overall sales experience and management's attention to my initial unfortunate experience, I definitely recommend MB-Orlando! Happy to be part of this fam, now!

Great and friendly service

My experience was very nice in the service dept. Ray Cornell was very friendly, kind, and professional in his approach, communication, and response. I enjoyed interacting with him. Ray was also forthcoming in the time that the staff needed in order to complete the work, however, it did take a little longer than he and others expected. He did keep me informed on the progress.

Really great experience at Mercedes-Benz of Orlando. Prompt service and quick turnaround. Christian also explained all pricing options and what was wrong with the car. I later even received a video walk around of my vehicle showing what was done and any issues they did or did not find with the car.

Fair warning! This is how they get a used car “ready” for purchase. I did not buy it in this condition. I must have missed the part where they had their fingers crossed behind their back because they wanted ME to pay to fix it. This felt like a “buy here, pay here” dealership and less like a luxury experience. Please consider buying elsewhere!!! This is not the caliber of MB! Do NOT expect them to fix anything for you before you leave.

Mike Shattuck (Orlando Mercedes) has been great. He has treated me extremely good. I am a disabled Air Force vet and the dealership recognizes my service in the form of a discount on the services I have had Mercedes perform on my car.

Service was well performed. Alberto is great. It is always easy to deal with Mercedes Benz of North Orlando.

Great service!

Mr. Michael Hertz is a best service advisor I ever met, he is very helpful and very kind of service person, he also is a very knowledgeable person in Mercedes Benz dealership, I would recommend all my friends to him , I am very grateful to have a person like him to Take good care of my car.

I have say for the first time I have being to Mercedes-Benz of Orlando,Customer service was great and friendly wonderful stuffing.They break down every detail about what is going with my car! I would recommend all my friends to visit Mercedes of Orlando you just can’t go wrong

Chris in the service department was GREAT! He was able to get me in and out and with great respect and customer service.

I was happy with my car and really wasn’t interested in buying a new one but agreed to go with my husband just to see what was on the market. We ran into Marcus as we were entering the dealership and that chance meeting led to my purchase of a GLE 350. Even though I told Marcus I really liked my car and wasn’t ready to get a new one he took the time to find out what I really liked about my current car and showed me a car that had everything my car had plus options only available on a Mercedes. Marcus was terrific. He was professional, knowledgeable, courteous and responsive when my husband and I had questions. I absolutely love my new car but if I ever decide I want to upgrade to a newer model I will definitely ask for Marcus to help me.

Best MB dealership in town.

Just had a great service experience!

service was courteous and efficient

Hoy compre mi segundo Auto Mercedes en esta Oficina, gracias a la colaboración del señor Horacio García, a quien recomiendo al 100% pues tenia varias semanas ayudandome, para que se diera la compra y finalmente hoy tengo AMG GLE 53 4matic Plus! Mil gracias…!

We leased a 2023 glb. Frank Whitton our sales person made the process easy from start to finish. We’ve done business with him for over 20 years and he has been great to work with!

Top notch customer service with Claudia and Edmond. And the fantastic Finance team!

Always great service. Thank you Mike Shadduck for providing awesome customer service (as always).

I was so nervous about my purchase, I drove 4 hrs to make this purchase. Horacio made everything about my purchase calm and easy from day one. This place is magical and the staff is very friendly. Horacia Garcia thank you so much for making this transition easy. I love my vehicle.

This car purchase has been one of the most enjoyable car buying experience I've had. Horatio was our salesman and he was very attentive and knowledgeable about the vehicle we're thinking about purchasing. When the vehicle we were looking for became available, Horatio quickly texted us to let us know and we were able to put a hold on the vehicle until we were able to come in to see it in-person. Once we saw the vehicle and took it for a test drive, we quickly moved forward to finalize the trade-in price and total sales price of the vehicle. From there we're taken to financing and Remy made the final paperwork a breeze and was very knowledgeable about the extended warranty options. I will be coming back in the future, when we're ready for another vehicle.

Chris Vazquez is the best service manager here. Definitely takes care of his clients to greatest extent

The service department there is A+. If you need service go to them first, you will be glad you did.

Buying my car at Mercedes was a good experience. Donte was my salesman, he is very knowledgeable. He answered all my questions and explained everything in detail about the car. I did not feel rushed.

Service has been 4 stars (would expect 5 from a luxury car dealership). Most recent experiences have been seriously lacking... last one leaves 3 star review. Service manager was not present for appt (not a huge deal) but the person stepping in definitely made an obviously corrupt decision regarding a tire plan I purchased. So much so, that other customers were smirking/laughing. He obviously had not looked at the service history. After waiting 30 minutes, I left as there was no one to service the car and no one bothered to even offer air to the the tires (reason I was there to begin with). Went to Firestone and had air placed for the time being. I was told I'd receive a call to reschedule..... still waiting 5 days later. Don't pay for the tire plan.... it's garbage and the same tires can be purchased elsewhere for half the cost. My most recent tires are 4 months old and they are trying to tell me the tread is too worn to qualify for the road hazard replacement (nail in the tire). Nope

This review is for the service department. I haven't had any experience with the Parts or Sales but based on my service experience I don’t think I ever will. At this dealership anyways. I’ve owned several Mercedes and had dealing with 2 other locations: Orlando South and Daytona. Never had a problem with either one. It's not so much that my wife and I were treated badly, it’s that we were barely treated at all. We made an appointment online for Friday to have the A/C checked, it wasn't blowing cold air. The car was dropped off on a Thursday night afterhours. On Friday no one called all day to let us know they were working on the car, or that they were having any issues, or running late. At 3pm we started calling them, but no-one picked up the phone. It was all automated attendants, and voicemail, so we left a message with Mike. Then another. After the 3rd message, around 6:00pm, we finally got to talk to a Human! Mike called us back to let us know that they were unable to even look at the car. Apparently, Friday was a very busy day. (Maybe they accepted too many appointments?) He felt confident though, that they would be able to look at it on Saturday. That confidence was shattered when, after leaving several message asking for an update, the entire day came and went without a single call. Zip, Zilch, Nada... Totally Ghosted. Not expecting a call on Sunday, we resigned ourselves to wait until Monday. Monday came and went as we now expected. No one took the time to call us or return our calls until the end of the day. This time we had some progress. Late that afternoon, they diagnosed the issue as a bad compressor. Part would be ordered and arrive the next day. Once again Mike felt confident that they would have the car back to us on Tuesday afternoon, Wednesday morning at the latest. You probably know what's next. Tuesday: No calls, no returned phone calls. Wednesday: No calls, no returned phone calls. By this time, we were resigned to the fact, that regardless of what we did or how many times we called, no one would bother to update us, or work on the car. Whatever system they have to prioritize and work on the vehicles, we were obviously at the bottom. On the bright side, I got to take the train to work for the 1st time. The station is only a 2-mile walk, and it was only 85 degrees! Thursday 3:30pm: A Call back! Work on the car is done. They just need to test it to make sure it’s working. Should be ready for pickup today! Mike will call us back in 10 – 20 minutes. 5:35pm, Call back, The car is ready, come pick it up! (Didn’t really expect a call back in 20, did you?) We get there. No waiting a minute, let alone an entire week, the bill was ready! We pay, get our keys, and as we’re getting ready to leave, Mike says: “You’re going to get an email with a link to a survey. You’ll take care of me, right?” Yes Mike, we got you. (Chef’s kiss)!

Great experience. Fast and straight forward. Frank Whitton was excellent

I was traveling with 4 kids from Destin, Florida to Universal studio for my twin's 16th birthday trip. But on our way to Orlando, I got a flat tire middle of nowhere. I almost cried because I didn't know where I was and did not know what size my tire was. Got fixed one is flat under stress, the tech said the other side of the tire is as bad as the one that just blew up. I called this dealership and got an appointment the next morning! The technician, Michael Shattuck took really good care of Megan, my Mercedes S560! I had a great experience and good quality service here! I went to a couple of different Mercedes dealerships but this place was the best and beyond! And the fastest appointment I've ever made! I'd definitely drop my Megan off again if I don't have to drive 6 hours.

This was a very calm and relaxed buying experience. Our sales consultant, Claudia Grazioli, was very knowledgable and helpful. The General Manager was also friendly and welcoming.

HORATIO THANK YOU SO MUCH I LOVE MY TRUCK 3 WEEKS IN AND I AM DEFINITELY IN LOVE 💕 WORTH THE DRIVE

Horacio Garcia helped us purchase a new Mercedes. Very kind and professional. We really enjoyed working with him. Also, the sales manager Edmund. Everybody was great!

Fabian Fearon is the ultimate customer tech/Valet ever...He greats and treats me as a VIP. Fabian assures me my car has been properly taken care and he goes the extra mile to make sure I'm satisfied

My experience was great as always! Quick and friendly service! Definitely recommend

Excellent service department! Appreciate the service manager Mike for going above and beyond to explain the service and maintenance recommendations.

We just purchased a car at Mercedes Benz Orlando and had an A+ experience from start to finish! Many thanks to Horacio Garcia. He could not have been more helpful, knowledgeable and accommodating. From the minute we walked in the door until we pulled off the property in our new car, Horacio attended to all our needs and went above and beyond to make our car buying experience a pleasant one! Bravo!

Great experience, service was the best, love this dealership

Alberto is the best. He keeps my Benz in good standing with the services it needs.

The service scheduling, drop off and pick up was quick. They always do a great job keeping you informed. Would not take my car anywhere else for service.

Sale people were friendly and helpful. Went to purchase a part for my car and ended up buying more than I came in for.

My service tech was Michael S. He was very detailed as to what I needed. He listened to me and made sure I knew that I needed 2 tires. He was very concern for my safety since I travel back and forth to Miami for work. He was the best!!!! Thank you!!!

There was an issue with my car’s recall work, and they did everything possible to remedy the situation. The people who work at this location are some of the friendliest and most helpful people you’ll ever encounter at a dealership.

Friendly staff. Honest service.

Customer service is #1. Love my vehicle.

Where to start... the message center said "Reversing Not Possible Service Required." It would only shift from D2 to D4 so we headed directly to Mercedes Dealership in Maitland (maybe 3 miles if that). We were greeted by two curb check-ins who assessed the problem. Said they couldn't get to it today, but maybe tomorrow. I asked if it was dangerous to drive and they answered. Yes, probably. I said we would leave it and asked if we could get a courtesy car. They said they don't give out courtesy cars any longer due to the pandemic, BUT, we could drive it home and bring it back the next day (and it could be dangerous?). Went in and talked to the service manager - virtually the same answer. We seemed to be quite an inconvenience to everyone. They offered to shuttle us home (what about our appointment and errands?) - but the shuttle wasn't there (probably being deep cleaned after each use) but they would get us to Enterprise. I was "given" to Frank who took care of the paperwork and said he'd call a Lyst to take us to Enterprise Rental. The Lyst texted us they cancelled. Got another text Lyst was sending another car, that one cancelled too. We reached a neighbor who picked us up and dropped us at Enterprise where we rented a car for $104.64 to do errands and sit in the driveway. Long story short. We noticed a Lexus Courtesy car in a neighbor's driveway and at Publix I noticed an Audi Courtesy Car. Did you know BMW and Hyundai have loaners too. Long story short. Once you purchase a car, what makes you want to purchase from that brand again, that's right, Customer Service. It cost me $104.64 to have something fixed that was under warranty. This is my 6th Mercedes throughout the years, but will probably be the last. Maybe "high-end" customers aren't an inconvenience. I will add, there was one ray of sunshine in this experience and that was Frank Garcia, Asst. Service Manager, who actually got stuck with us. He was very personable and communicative through the repair process. We got the car back the next day.... for only $104.64 - the rental

After a not-so-great experience at Mercedes of south orlando, I brought my car here. Night and day difference in the customer experience. Rafael was friendly, efficient, and prompt.

As usual Mike Hertz takes great care of his customers! car is always finished on time or early and in perfect shape and cleaned too! Always going over the top for me in service! Love this location!

Ray service Center the BEST

The service was amazing! Mr. Raul Odetti is very friendly and knowledgeable. He went thru every little detail about the Mercedes Benz I wanted to purchase. Great people and fast service! Highly recommended!

Everyone was very friendly and professional.they made my first time buying a Mercedes very exciting and memorable! Will always keep my first one! but would definitely go back for a second!!

Marcus Diaz is amazing he does a great job.

Always a pleasant experience

My Sales representative was Horacio. He was extremely helpful and genuinely helped me to be able to buy the perfect car for me. He was open to questions and explained everything step by step.

Great job like always, service and service rep Raphael does excellent work and with the details. They are GREAT!

The best car buying experience I’ve ever had. Glen took extremely well care of me and made other dealerships Car salesman seem like amateurs, Thank you so much Glen, you are truly amazing pleasure to work with, and he even helped me ship my car from AutoNation Texas all the way to here in Orlando. What an amazing experience. Thank you so much Glen you’re the BEST !

Had a pleasant purchase experience, very professional, knowledgeable and efficient process.

Amazing service, attention to detail, great communication, definetely a Mercedes experience for a Mercedes owner AAA+++

Excellent experience at Mercedes-Benz of Orlando. They offered the quality used car I was looking for at a very competitive price. I drove from Tampa to see for myself and drove it home the same day. Thanks to all involved. See you again next time.

Carlton Small Professionalism Was Amazing & Extraordinary. Making Me & My Friend Visit at Mercedes Benz Of Maitland experience Outta Of This World. Giving Us Details about the cars we were interested in, Informing us with amazing details about each car. He's The Only Man I would want to do business with !.

I purchased a vehicle on 12/14 from Mercedes Benz of Orlando in Maitland, Fl. During my test drive, I noticed the vehicle was saying that it was low on washer fluid and was told by the sales person that it would be topped off however that never happen which prompted for me to continuously ask for service records from the dealership to assure the car had been fully inspected prior to buying however I was told at every step I the process that I would receive it from the next person I sat with. I finally received a carfax report that was not very detailed and did not give any indication that the vehicle went through any type of point inspection. I live in Savannah, Ga. On the 14th after taking ownership, I drove home. On the 15th, I walked into my garage and smelled extreme pungent fumes of exhaust and antifreeze due to the vehicle being in a closed space. I immediately contacted the dealership to make them aware as I did not feel safe to have the vehicle near my home because of the smell. I was able to pop the hood to determine that antifreeze levels were extremely low but did not see any signs of a leak as nothing was on my Garage floor or driveway. My sales consultant offered to get me schedule at my local dealer which is in the Autonation Network. The earliest appointment available after the 12/15 discovery wasn’t until 01/06.  The vehicle sat until this date. On 1/6, my vehicle was dropped off for service. I was called later in the afternoon and told that various test including a pressure test was done on the vehicle however nothing was found. I disputed this claim as when I dropped the vehicle off there was a noticeable smell coming from the vehicle that could be smelled through the dealership waiting area as I was waiting on my transportation home. The service department agreed to keep the vehicle over the weekend and monitor the car after topping off fluids. On 1/10, I received a called that the vehicle for sure has a leak as all of the fluid topped off in the vehicle is now gone. The team took additional time to diagnose and advise my car would be done by the end of the week. We are now at 02/02 and my vehicle has been in service for 4 weeks and undriveable since the day after purchase. The lack of communication/concern from Mercedes of Orlando to follow up has been terrible. I assume since I was an out of state buyer, they just wanted the sale and could care less of the outcome. I am currently responsible for paying for a vehicle that I can not drive and this has been a nightmare. I have emailed and called the buying location multiple times for copies that were omitted from my final paperwork packet however no one will return my calls or provide the information requested. This vehicle was sold with a limited warranty which the dealership should take responsibility for cost however I was told that now they are trying to get the extended warranty that I purchased to pay for these issues. At the time of purchase, I thought I found a dealership that would receive continuous business from myself and family but this has turned out to be a poor experience and overall nightmare!

They do a terrific job. Mike Hertz is a delight to work with, very professional, and very thorough and very personable.

Awesome Service & Experience every time

My husband and I were in and out very quickly. My guy Rauphael didn’t work on the day we went in however we got handled extremely quickly.

My car was towed in. Analysis was battery replacement. Aaa had rested battery prior to tow and thought it was not a battery issue. Could see battery still had life but could not get it to jump. So car towed to MB. It said battery. replacement at MB cost 4 times what Aaa would have charged. But now the car was at MB so we said go ahead. MB suggested no other maintenance but after I asked, they did routine maintenance. Communication was pretty good but I was uneasy because I was not sure the fix was really just a battery. I was told car was ready. We went to pick it up. Longer wait than I thought necessary. Then car was brought out and it had not been washed I had to ask. They had the car for 4 days. The “ready” message was early am. Tole them I would be there before noon thought they had time to get it ready for pick up. I thought that was what ready meant. So then I had to wait longer while they took the car to be washed. I still had to wash windows.

I had to wait tgere for over few hours and after I got home I found out that the problem was not entirely solved.

Faster and cheaper than the original estimate. And expertly done.

We got an excellent experience with the sales team in special with Claudia, thanks for help us to decide the best option for our family

It was a pleasure to work with Glen at Mercedes of Orlando-Maitland! He was knowledgable, kind, and not pushy. Signing for the vehicle was quick. We are very happy with our new purchase.

I have been a happy and loyal customer of MB Orlando for approximately 20 years. I have had great sales and service experiences each and every time I visit the showroom or service department. Various service personnel have come and gone over the years. but the level of service has always been consistent. I highly recommend MB Orlando.

Rafael Peña is such a joy to work with. He is professional and courteous and always strives to ensure we are happy with the service.

Excellent experience

Their professionalism and enthusiasm is unmatched!

went in on a Sunday and was greeted by a sales name AL, everything went smoothly until we starts comparing name brand vehicles with eqs benz and other electric model car available in the market. he starts casting words "s...." on several occasion. I felt like hanging out there little longer than 30min not end up buying a benz doesn't determine we aren't honor his time. he was so unprofessional, especially at such a M-Benz dealership... what a shame.

It is very unfortunate, parts department doesn’t pick up calls!! Why should I stop by to tell me if you have the part or no!!

Service appointment was great! Service Advisor kept me informed, and the car was ready on time.

An amazing car buying experience from the time we were greeted at the door to the moment we drove off the lot!

Kyle made the buying experience positive and smooth. Went above and beyond with communication and follow-up before I test drove the car and eventually purchased.

Just got home from MBO and felt compelled to write this review right now. This dealership is beyond amazing and I feel like family and like I’m at home for all my needs here. I’ve had collision repair to A9 service to basic car washes, fluid and tire pressure and everyone is superb! But two people really went out of their way today for me and I cannot say enough! When I walked in with a light problem I felt like I was the one short circuiting! And after Alberto and Jaime were finished helping me I left feeling like I had just taken a yoga class. At ease. Peace of mind. Like I matter. Because they genuinely care about me, my car and well-being. Parts were promptly ordered. Service date easily set up and payment was no problem. Thank you Alberto and Jaime for saving my life today, your time and ultimately your above and beyond service and kindness. I won’t go anywhere else for my baby ~ my Benz.

My car was taken immediately and and I was given updates as I waited. Car completed on time and the experience couldn't have been better. Customer lounge was comfortable and clean with snacks and beverages and my Service Specialist, Mike Shattuck was pleasant and professional

I Honestly Have To Say I’m So Happy With Mercedes Benz Of Maitland ! My Sales Guy Is Horacio , He Has Fabulous Customer Service & I’ve Been Working Really Hard To Achieve These Vehicles ! He Made It Happen 2021 Mazda Cx5 & A Customized Built 2023 Gla 45 AMG 😊😊😊😊😊😊😊😊 ( built in February and just receiving ) I’m more than happy and glad that Horacio made it happen ! From the minute I walked in , top tier service & my Finance guy Victor Miller is phenomenal ! I always get the best apr rates ! The duo team is amazing ! Thanks you guys , me and my kids love the carssssssssss #HORACIO #VICTOR

Awesome experience!!

Marcus with the Service team was great! Thank you for all your help!

I Honestly Have To Say I’m So Happy With Mercedes Benz Of Maitland ! My Sales Guy Is Horacio , He Has Fabulous Customer Service & I’ve Been Working Really Hard To Achieve These Vehicles ! He Made It Happen 2021 Mazda Cx5 & A Customized Built 2023 Gla 45 AMG 😊😊😊😊😊😊😊😊 ( built in February and just receiving ) I’m more than happy and glad that Horacio made it happen ! From the minute I walked in , top tier service & my Finance guy Victor Miller is phenomenal ! I always get the best apr rates ! The duo team is amazing ! Thanks you guys , me and my kids love the carssssssssss #HORACIO #VICTOR

The purchase process from this dealership was amazingly easy. I am very pleased with the entire experience and will look to buy from this dealership again.

Everyone at the dealership is customer oriented. Kyle made this purchase an easy experience and I would love to do business here again in the future. Most importantly, I love my new Mercedes!

The belt, tensioners, and pulleys broke on my 2011 C300, and I had my vehicle towed to the service department. I called and was connected with Ray Cornell who went above and beyond to give me a fair price, but also worked with the lead technician to get my vehicle back up and running within my desired timing. My wife loves how smooth the car sounds and drives now.

My used car purchase using the internet sales at Mercedes-Benz of Orlando was nearly perfect. I was promptly contacted by Kyle and arranged a test drive appointment. No pressure sales tactics were applied. While the car was competively priced I made a reasonable counteroffer that was accepted. The only minor flaw was a need to return for the detail crew to complete preparation under the hood protector. Overall MBO provided a professional sales experience.

Selling for me has always been and will be more than a product or service. Selling is relationship, which I found when buying a 2020 Mercedes Benz GLE 350 with Mr. Horaricio. Horacio did a great job finding exactly the car I wanted. Together with manager Mr. Edmund, they've found the perfect vehicle. Super polite and helpful people who pass security and transparency in what they say. If you're considering buying a car in Orlando or the region, talk to one of the best salespeople I've ever met - Horacio Garcia - Mercedes-Benz of Orlando. Thank you Horacio and Edmund! Emerson Paulinelli

I bought a car from this location and Donte helped me out. He went above and beyond to make my experience special. He gave me a great deal and everyone at Mercedes, including the finance manager, were super nice and welcoming. I love my car so much and the customer service they provided made it even more special. Would definitely recommend

Slowest service with no communication at all, work was still not performed after 32 days in service

Rafael, my service advisor, was outstanding. They took care of all my concerns and a recall that I didn’t know about. I was kept informed throughout the whole process. Keep up the great work Mercedes Maitland!

My Mercedez Dealer is awesome!! I decided I needed to wait for my car and they got on it immediately and got it done right

Very disappointed with the customer service we received from Marcus. Very unprofessional attitude and showed zero interest in our needs. I definitely wouldn’t go back to that location. We actually wanted to purchase two cars but we’re definitely taking our business elsewhere.

I am a returning Mercedes Benz customer. Claudia Grazioli and Victor Miller provide me with a top tier Ritz Carlton level customer service experience every time. Claudia is fabulous at what she does, I purchased my first Benz (A-Class) with her back in 2021 and she successfully got me to purchase a brand new custom 2023 c-class with an AMG trim that we ordered specific to my wants and desires. Victor is brilliant and provides the utmost valuable service when it comes down to the money. This is my second Benz and definitely not my last. I recommend Victor and Claudia to all of my friends, colleagues (including my boss), and family members. The way in which Claudia and Victor interact with me and get me what I want is priceless. I am a VERY happy customer and will always come back to Mercedes because of Claudia and Victor. 10/10 Top Tier experience.

Good communication excellent service

UPDATE: The dealership has confirmed they never cancelled out the loan! It's an active loan on a car that MB has SOLD to someone else since I returned. I left a message for the GM immediately after being hung up on by Iash and am YET to receive a call or message even apologizing. My husband visited the dealership yesterday and met with the New Car Sales Manager who (in his words), "was the only professional working there" and submitted the pay off info to the bank. There is absolutely no assurance this won't affect my credit and if it does, I will be seeking legal action! Worst dealership ever! I have owned six Mercedes (4 were my personal vehicles and 2 were my husband’s) and I would NEVER recommend this dealership. It isn’t the experience one expects from Mercedes - it feels cheap. The staff is unprofessional and fit all the stereotypes of “used car sales”. I purchased a used car from here, the loan hadn’t been completed when I left the lot (it was nighttime), and decided the next day that the car wasn’t for me. I was within my 3-day return period so I returned the car. Signed off on all the cancellation paperwork, etc. Over a month later, I receive a call from the bank to collect on my now past due loan (I have NEVER been late on a loan before)…the loan that was to be cancelled. I contacted the dealership for the used car sales manager to answer on speaker and mumble his way through a sentence of how he doesn’t know why or how. There was no offer to help just back and forth about how he wouldn’t speak to me since I was clearly mad! I’m very upset and wanted help but rather than offering help, Iash wanted to dispute why he wouldn’t help me. 5 of our 6 Mercedes have been purchased at another location and I highly recommend anyone looking to purchase, either do so at South or find another Mercedes dealership- you’ll be glad you did. Highly recommend Pembroke Pines if you’re up for the drive!

Marcus was a great help! He helped with using my extended warranty and I didn’t have to deal with all the phone calls. I truly appreciate the time and dedication it took to get my car fixed!

Good experience. Fair value for my vehicle

My service appointment was flawless.

Salesman Kyle was fantastic Manager was not. Garage did not honor True Car and Sam's Auto purchase price which is what I had and why I went there. Manager was very officious and not consumer friendly. I was advised it was his first day as manager.

Outstanding service, great people !

Good luck ever getting in touch w the service department should you ever need it! I've tried to reach them for the past two weeks now. They have a call-back voice message set up however they never actually call you back. Finally, I got thru to an actual person today for her to “transfer” me to someone's personal cellphone! The person on the other side sounded confused when I asked "is this the parts department?". I finally called the one by Millenia mall ( hate I had to do this bc I live two minutes away from the one in Maitland!) and they answered right away and have me scheduled for Tuesday!

Well, The buying process was great, but when it came to repairs, not so much! I was given zero customer service. Due to parts on back order I was left without a car for 8 month, and was not provided any support, no car rental, no loaner, and still payed my loan and insurance. And when I got my car back, it was not even done correct. My service light was on, the head lights were not adjusted, my steering wheels not adjusted. And not to mention, I almost did not make it to the gas station, after 8 month, I would think they would make sure the car is perfect, but it was not.

As always my salesman delivers, Glen has been my salesman forever and this year Glen made sure that it happened again, just purchased my new E350, I have been a customer for over 25 years and love this dealership from customer service, to sales and service always the best! thank you again Glen for everything as alwasy. your the best!

Phenomenal Mercedes dealership and great experience getting my new Mercedes. Threw them a bit of a curve ball by ordering a new build a couple months earlier and then the day I went to pick it up, walking out with a different vehicle that had become available with every feature I wanted including the 3D surround that had been discontinued for 23. My SA Al, kept in touch during the build and was extremely helpful, but It felt like quite literally everyone in the dealership was also helpful. Thanks to AL, Donte, Lash, Frank, Victor and the guy in the parts department that somehow found me an all weather truck mat that was out of stock.

Took my car for service as warranty was ending. Every time I took it service dept. Wanted to charge me. I talked to the General Manager and he arranged immediately what I need it. My sales person did not get involved. I should have changed her since the beginning of purchasing the car. The GM made the experience better. The finance Manager was great and professional too. I might recommend only with a different sales person than the one I got.

Wonderful service

The team at Mercedes was very attentive, informative I love my new SUV thank you all!

As usual the service was great. It was quick and easy. I love driving a Mercedes.

Such a great non-hassle experience! I felt at ease. :) Horacio did such an amazing job.

Such a great non-hassle experience! I felt at ease. :)

Efficient and Clear and Accurate and very helpful for service dept

Purchased a 2023 GLE last week. My impression was not the best with the salesman throughout my purchase. I arrived knowing exactly what vehicle I was going to purchase and felt rushed to provide a deposit without speaking to the finance department. The salesman provided a lot of incorrect information regarding the sale and appeared to not be aware or educated on critical information (such as the form of payment for a down-payment, financing, ect). I don't expect the salesman to be aware of the APR and other logistics. However, the salesman was communicating in place of the financial advisor, which provided false information. When I spoke to the financial advisor the following day to complete my sale, I had already completed a pre approval with a local credit union which the advisor stated I did not need to do- this was due to the initial misinformation I was provided the prior day. The financial advisor was very helpful and kind and really took the time to educate me on the sale and explain information that was not relayed previously. This was my personal experience, and overall loved the vehicle I purchased.

Excellent attention and quick to serve me and my wife, we feel very grateful for valuing us, we are very happy with you.

Great white glove treatment.

It was my pleasant experience for selling my car to Mercedes Benz dealership. They are friendly and professional.

Excellent service - Mike Shadock (sp?) really cares about the customer

Absolutely wonderful experience! Customer service in sales finance and the service department has been a great experience!

Absolutely wonderful experience! Customer service in sales finance and the service department has been a great experience!

Frank was super nice and provided great service. He was honest straight forward and proficient!!!!

My service experience was outstanding. Shout out to Mike Shattuck who helped me all the way through the process. Great attention to detail and everyone was extremely friendly.

Michael Moore was a pleasure to work with! It was a great experience!

Muy buena la atención

My gls was having issues, after having it towed to the Maitland location and explaining what was going on they “fixed” it. Didn’t even make it halfway home before the issues returned. Called my advisor immediately and left a message, that was Wednesday night, it’s now Saturday and I still haven’t received a call back

The young man that always assist me is kind, professional and very patient. He thoroughly explains everything. All the workers are great!

Christian is an amazing service advisor. He is straightforward, honest, hardworking, and communicates very well. The minute you call or text him, he gets back to you within minutes. If you need an appointment, he does whatever he can to get you in as quickly as possible. I highly recommend Christian Vasquez at Mercedes-Benz of Orlando!!!

On my way to the dealership in Maitland, I got very lost and arrived one hour late for my appointment. The service department was extremely busy, yet they were able to fit me in several hours later. This was a much better option to sending me home and rescheduling. The waiting area was clean and comfortable and An excellent diner across the street was recommended by the receptionist. So my inability to follow a GPS turned out fine in the end.

Purchased pre-owned vehicle that 'passed' their inspection with flying colors, only to start hearing very squeaky brakes a few days later, took it to local dealership and need a $2,200 brake and rotor replacement! The "AutoNation Certified 125 point inspection" that I was provided a copy of says that brakes, rotors, drums, etc meet the 'AN Certification Standards"... but when I reach back out, after the sale, to find out what those standards are, my email had gone unreturned over 5 days now... - Also, per the AutoNation website, this my vehicle was supposed to "carry a 90-day, 4000 mile warranty"... however after I put down a deposit over the phone and drove 2 hours each way to pick up the vehicle, I then found out that that was NOT these case for this make and model... - I feel like i've been duped and switched and now have a very expensive repair on a car I purchased 2 weeks ago!

Quick and speedy. Love bring my car here

Friendly sales people and a smooth process.

Purchased a new S580 for my wife from Glenn and I would highly recommend him and this dealership. Made the process easy to deal with and happy with the purchase.

Michael was amazing!! Great team overall!

Employees were courteous n helpful. The wait was long 6hrs, but the customer service of Employees helped the time pass

Foi tudo muito positivo e atendimento muito especial.

Great customer service, always do my maintenance there, Chris Vasquez was very professional and friendly.. Took care of the littlest details. Highly recommend the place.

Dropped my car off for servicing! My service advisor was communicative with me during the process. My car was serviced at a timely manner. The only issue I had was they attempted to clean the car but missed many spots. The passenger seat had leaves still all over the floor and I’m not sure if if they wipe the windows or dash boards down but there was still smudges all over.

Excellent service and very fast, Rafael was excellent like always, very professional and did my service in a timely matter. Always keep me updated on car

Excellent service!!

Our sale representative (Ryan Sariedine) was great and pleasure to work with. I would highly recommend anyone to come see him. He kept us in the loop with updates and what’s going on during the sale. However, we were there for more than 4 hours the first visit and to test drive one car, that was too much time waiting in the showroom. The second time we visited was with a car in mind and ready to purchase. But it still takes more than 6 hours for the process. We made an appointment and arrived on time and were able test drive the car soon after. After we have negotiated a price, we still have to wait almost 3 hours to meet with finance manager to do the paperwork. We hope the sale and financing processes can be more quicker so customers don’t have to wait so long. The people are great but the process is too cumbersome and I would be hesitant to go through this again.

Working with Marcus Diaz always assure me that I am in good hands. From the scheduling through the entire experience, Marcus has never failed to offer Five Star Service. I was caught in traffic on the way to the appt; I arrived 5min just before my appointment. I was immediately welcomed into the office, in which the service team were all practicing distancing and wearing mask. Marcus explained what he scheduled me for and I went into the Customer's lounge to work until my service was complete. In record timing, the service was complete and I was on my way to the office feeling great about scheduling an early appt before work. Thank you Mercedes for your impeccable selection of Talent in your business.

Very kind and attentive sellers, had a great experience

Overall, a very pleasant experience. Courteous and pleasant sales person and generally very responsive. The one outstanding issue is that I have not yet received my Certified Pre-Owned Certificate despite multiple promises that it will be mailed “tomorrow.” What’s the issue????????

The staff was attentive in getting me setup for my service appointment. I feel that more should be done to create a more comfortable environment while waiting. The area was overflowing with patrons.

They honestly went above and beyond to ensure I was taken care of. Probably one of the best customer service experiences I have had and that’s tough to say because I go to Chik Fil A a lot

Very thankful with Mercedes Benz, specially with Mr. Horacio for his great attention and dedication. I honestly recommend him if looking to leave with a new car. Thank you Mr Horacio

We had to order a vehicle. It came in sooner than we expected. The dealership was always forthcoming and upfront with us about the cost. Our sales rep, Ganni, was wonderful through the whole process. We came in to pick up the vehicle and signed the documents it was a fairly quick process. Overall easy and pleasant. All the staff for attentive. Our sales rep was awesome.

Excellent crew, good positive atmosphere.

Best customer service I’ve had since I’ve owned this vehicle. I highly recommend this dealership!!!

Love the veh. Head liner dirty, door armrest, etc.

I made an appointment for 11 am, and they didn't start on my car until 2 hours before closing witch means I've there all day, I didn't leave until after the shop closed very disappointing especially when you had an 11am appointment.

Absolutely, love doing business with Mercedes always quality cars, great customer service and they have a great staff who treats you like family. Would highly recommend Mercedes.

Great car buying experience. Carlton was very helpful and very helpful in our decision process. I definetely recommend this dealership.

Brought my SClass for repair. First time in a Mercedes service. Needless to say I was not impressed by the level of customer service. The repair seems to be a good job, however, I never felt like the team and my service advisor Francisco Garcia were very personable. I definitely expected a better customer service experience from Mercedes. Definitely disappointed.

I took my MB for service, Mr Christian V. was polite and professional. I also got a video from technician in charge explaining details of the service performed. Car came out very clean. Very happy with the service. Thanks.

I have been to other Mercedes dealerships in Orlando and I have to say this was the most professional and warm atmosphere. I can’t say enough about our experience here. We will go back here just because of the customer service.

My car has 5500 miles on it. They charged me $678 for an oil change. The service advisor was nice but other than that I will never be back to this dealership. Plus, they never gave me a clear breakdown of what they were charging me for. If you try to read the bill it is worse than the phone bill. Shame on you MB of Orlando for even thinking this sort of billing is acceptable. I guess they feel that if you paid $125k for a car, this kind of thievery is acceptable. You want to get people back to your dealership, quit screwing them over!

The best car buying experience I have ever had. Mr. Whitten was so professional and thorough during the entire process. I would recommend him to all my family and friends.

This is the worst dealership I have ever been to. The only good thing is Carlton, Mike (shorter guy forgot his last name), and Christian in the service department. I feel bad that the management is taking sales away from them. I’ve had multiple problems here such as selling me the wrong car, selling a car that I was test driving, salesman hiding car in the back for customers that may or may not be purchasing. I gave them another opportunity. Found a car that I liked. Found out that it was possible sold to someone else. That’s okay but why no hold or sold sign on the car anywhere. Overheard a different salesman telling a customer that the car was ready but did they want to drive the another vehicle first. This tells me that the other customer is not sure what they want. Just my opinion. But I was talking to the used car sales manager, and he told me that they would sell me the car. I told him that the other salesman promised the car to the other customer. I told him that I was not willing to do that to the other customer because they did that to me once before at this very dealership. He didn’t seem to understand. I would have talked to the salesman about the phone call but once again my opinion. The thing that really made me mad is that the used car sales manager told me using Best Buy as a example that sales people will tell you anything to make a sales. Here we have good salespeople and bad salespeople. Whatever they tell you don’t count until you get into the office. I told him that I wouldn’t want to work with a company that hires people who lie and wouldn’t work with someone who keeps people who lie employed. What kind of management would admit that even if it was true? This is a shorter version of what happened, but my advice to you not to use this dealership. If you do you might want to verify the car is on the lot. If you love it you better put a deposit down regardless if the salesperson tells you they will hold it for you. They will sell the car first and worry about you later.

Great service! The problem was diagnosed and repaired within a few hours. Happy customer!

Can’t say enough nice things about Raphael Pena. Daughter at college and car died. Mercedes roadside sent a tow truck to bring to dealer. Raphael kept me updated all along the way and was very helpful for my daughter

I rate them a 4 because my experience was not excellent, nevertheless their dealership it’s really nice. They have a nice waiting lounge and Marcus from the service department was very helpful, when I took my vehicle for a repair and I told I was staying to wait, he made sure that the vehicle was ready quick so I didn’t have to wait all day. Thank you Marcus! My only negative experience was that after I brought in the vehicle the first time and was told the repair needed and all the particulars, I didn’t hear from anyone for 3 weeks until I called and asked what was going on and finally had to schedule a time to bring the vehicle in. So, in my own personal experience they were good with the actual service the day of, but not with the follow up plus they didn’t have loaners available at all and that’s why I decided to wait at the dealership because I didn’t wanna keep driving a vehicle with a faulty seatbelt.

The worst customer service ever

I had a great experience and a great salesman Sam

I searched for the right car for us on many websites. When I found the one we went to the dealership. They were prepared and had the paperwork and the car ready for us so that the process was painles

Great Experience !!! Very accommodating and professional quality of service.

Staff is ontop of it.

Ray was very respectful, courteous and a great advisor. He gave me the best professional service.

I was attended to with 10 minutes of arrival. Although it took quite a while to replace my brakes and rotors, I felt they did an excellent job. The waiting room was just fine. Great coffee and snacks. If you like Hawaii 5-O. It was on all day. I’ll be back. Thanks Steve Nachman

I’ve owned 5 Mercedes over the years and this is by far the worst service department I have ever dealt with. The service mangers and employees in the service department never return phone calls.

Efficient, professional service. Mike Herst is patient, listens to my descriptions of issues, and walks me through the process for repairs. While I eat fresh baked cookies in the waiting room, he updates me regarding the progress on repairs. I feel that I can trust this facility to ensure I’m as safe on the road as possible. I don’t have to worry that they “missed something.” I have a peace of mind and am grateful for their skills and professionalism.

This has been one of the best car buying experience we have ever had! Our family had been going through a rough patch. We filed for bankruptcy earlier this year and was having a hard time in purchasing a vehicle. Prior to the bankruptcy we have never missed payments and was always on time. Hurricane Michael came through a destroyed our home and we had applied for loans after loans to fix our home. Three years in and our home is half fixed. I found a vehicle we liked and asked if it was still available. Raul contacted me and said we will make it happen. The best part in all this!? It took them 3 days to find a bank that would work with us. This showed they went above and beyond to help us. They worked all day from opening to close. The best surprise!? For having a bankruptcy they were able to get us the lowest payment and interest rate we have ever seen!! I cried! This team here at Mercedes Benz Orlando will do what they can to help you. When they said welcome to the family, we felt part of the family. If you’re looking for a new or used vehicle, Mercedes Benz Orlando is the place to buy. Raul and his team are amazing and we are so blessed and thankful!

Helpful and great service. Awesome staff

I trust them to be honest with me and keep my baby boy running well and safe.

Our sakesman, AL, was pleasaknowledgeable but best of all, NO PRESSURE! While making our decision, he was always a available to answer our questions. It was so worthwhile to make the one hour drive to Maitland. When we went to pick up our new (to us) CPO Mercedes, AL had it detailed beautifully. We LOVE our new car thanks to AL, Edmundo, and Frank. What a great team to do business with!

Thank you Abdullah Mahmoud for finding us our dream car and your continued responsiveness and empathy throughout the purchase process. Also special thanks to Edmond Grigoryan for his support and for also being a good human too.

My car was in for diagnostic, it took them literally a month to figure out whats wrong with it! After all, they went ahead without my permission and installed oxygen sensor for $1500 ( which should be covered under MB warranty) However, they put the car back the way it went there and charged me $290 diagnostic fees and Still waiting for a call from Frank to tell me what the problem was…….

The best or nothing.

Fantastic, professional service. Every time.

As always Mike goes out of his way to make our service experience trouble free.

The service was quick and thorough. But they do not have that first-class personal service they had before, which lacked personality, making it feel like a universal service place.

Although the replacement of my recall airbag didn't go as expected, Raymond called me back and went out of his way to make things right. I always rate a company not by if things go wrong but how they deal with the inevitable mishaps that will come along.

quick and efficient service. we are very satisfied with mercedes orlando.

Did not buy my car here but I just took my car here to get it fixed and mike shattuck was great to me. Did everything possible to help me and make my life easier great communication and very friendly.

Had an excellent car buying experience. Claudia was awesome from start to finish. Loving my new E450 coupe, an excellent addition to my garage. I will definitely be purchasing my next mercedes from Mercedes of Orlando.

Mike Herz does an outstanding job at Mercedes Benz of Maitland. Repairs and maintenance are quick, you are in and out within 2 hours.

Awesome service thank you

They were able to get me in quicker than the other dealership. However, communicating with the Service Advisor (SA) was, somewhat difficult. Serious disconnect with the SA. After picking up my vehicle, I was disappointed that I had to point out an issue they hadn't address. Left several messages for the SA to give me a return call, and I still haven't heard from him.

Our salesman was Kyle Munoz. He was excellent and professional. The dealership was very clean and comfortable. The sales experience was very low pressure and negotiation was very comfortable.

I worked with Abdillah Mahmoud and it was an extremely smooth experience . He got me in the vehicle I wanted at a reasonable deal in 48 hours. I highly recommend

Excellent Service Claudia was super well informed and made it easy to purchase theC300. Edmund in Finance very thorough and pleasant to deal with

Just had my E300 serviced. Mike Hertz is my service advisor. He was timely, friendly and wanted to make sure I understood the condition of my car. All systems were good and I needed no repairs. Thank you Mike

Claudia is awesome and very helpful. She made the process of buying our car smooth and easy. Thank you Claudia and Mercedes Benz of Orlando.

I have paid for inspection on my car and they didn’t tell me what’s wrong with it. Terrible service!!

Unbelievable parts department fail.. Ordered a part wholesale as to be held because I was on a new location, clerk made note on receipt, called as to make sure part was in for pick up, after 20 minutes of no answer and operator trying to get me a human in parts dept. Ended up on voice mails so I drive 35 minutes to get part and it had been delivered to address I specifically had clerk write on receipt DO NOT DELIVER... felt like YUGO parts dept.. not Mercedes

I had a great experience at Mercedes’ of Orlando as soon as I arrived I was greeted at the front door. My sales person was with me through the entire process.

Mike Hertz is an amazing service advisor, been going to him for years, everything was taken care off , even my lyft ride back home , plus my car was spic and span inside and out when I picked it back up.

Always a pleasant experience and the best staff.

Car was repaired on time at a fair price ! Well done only place we buy and service our cars ! Tyvm. R. Abraham

I felt I had an honest experience with my repairs but a bit saddened to see so many glum faces who work there.

Highly recommend this dealership, they fixed a serious problem in my daughter’s car that another Mercedes dealership did not want to resolve for warranty work. Thank you to Francisco and the tech

Went today and purchased a pre-owned 2016 Mazda Miata. Met sales associate, Horacio Garcia. Great person and the deal was easy and straight forward. Even though this is an Auto Nation store, it did not feel at all like a big corporate owned dealership. I highly recomend M-B of Orlando and go see Horacio, he is honest and straight forward, no games....

It was a great experience! Terrance picked us up at the airport and was so friendly and attentive. I would buy from them again and we live in Louisiana. So accommodating. Would recommend to anyone!

The staff was not only very professional, but they were extremely friendly…made me feel like part of the family.If you ever have problems with your Mercedes Benz,I would highly recommend that you take it to Mercedes Benz of Orlando in Maitland,FL.

Rafeal is a great service advisor. He is always so helpful!

Rafael is the best service manager. Always up front about timing and costs and goes above and beyond to help the customer

My experience purchasing a car from Horacio Garcia from Mercedes Benz of Orlando was excellent. I worked with Horacio through the entire purchase. He was fast to answer all my questions and helped out as much as he could. I was a little skeptical at first because I bought the car unseen and had to drive from New York to Florida. Horacio made the car purchase easy by offering a complete walk around of the car and pointing out blemishes to make sure there were no surprises once I received the car. I would highly recommend working with Horacio Garcia to purchase your next vehicle.

Had a great 1 st visit of many. Francisco was great as a Advisor. Then I met Carlton my new sales agent. The service dept was very through. Got a video of my car in service never seen nothing like it before. Go check them out. Thank You

My service representative, Raphael Pena, is always personable and friendly. I believe that he honestly tries to give me the best advise regarding repairs and issues that are out of warranty.

Took our GLA in for its service B annual maintenance! The team did a great job checking me in estimating the wait time, and keeping me informed through the process. The lounge was nice with wifi, snacks, coffee and drinks, and free inter et stations and charging stations. End result was great and shorter time frame then estimated!

Marcus was a pleasure, handled everything and communicated well. Liz was very helpful. The detailer did an awesome job. Vehicle looks brand new. Thank you!

This place is awful. Nothing but problems and giving me and my family the run around while trying to get an issue resolved.

John, the technician came to the house, inspected and confirmed the brake booster recall is not impacted our SUV and then gave further overall inspection of other maintenance issues of the vehicle.

On this past Saturday, my warning system indicated that my coolant level was low. I called Mercedes Benz in Maitland to inquire as to what coolant I needed to get. I spoke with Ray in service. I advised him of my situation and also informed him that my car had been serviced there recently. Ray suggested that I should bring the car in just to check and make sure that there were no leaks. He scheduled an appointment for Monday at 10am. I arrived and he took care of me right away. I was in and out in approximately one hour. Thankfully, there were no leaks and Ray stated that perhaps the coolant wasn’t properly topped off during the service. Ray was awesome and I appreciated his prompt attention and kindness.

Was able to get me an appointment very next day and had the parts on hand to repair my vehicle in just a few hours. Very friendly efficient service. Also had a very nice waiting room.

I would be remiss if I didn’t take a moment and say THANK YOU Kyle!! You made this car buying experience EXTRA special and completely headache-free 😅 in many ways that was a first for me! I appreciate you being so patient and flexible with my many asks/requests! Not to mention the pink bow, that was EVERYTHING!! Literally the icing on top of this year’s birthday cake! You seriously went to bat for me and that says a lot of the kind of salesperson you are, thank you! I cannot thank you, Edmond and Team enough for making this birthday OH so special 🎉❤️ Just know you have gained a customer {customers, Mom loves y’all too}, for life! And one day I’ll be back for my very first Mercedes 😍

Fast and excellent service they have. I will recommend them. I will be back

My Service Advisor, Raymond Cornell, communicated issues, resolutions and costs. The video provided by Adam was the first I have ever received. Loved it! What a fabulous idea! Thank you, Ray, for providing a great customer experience.

Horatio made the buyer-seller interaction a great pleasure. Good product knowledge despite having to clean up some facts about the cars we were discussing. Excellent understanding of the economic forces affecting vehicle price, manufacturer incentives, interest rate trends, and lease factors. He need to sell. I needed to buy. We found a middle ground so the dealership and the customer could get the deal inked. A sincere fellow and great conversationalist. Will work at your pace and address all of your concerns. I do not have that opinion about several folks in this dealership, so I highly recommend that a shopper who is not interested in faux engagement ask for Horatio at this location.

Thank you so much MB-Orlando. I want to give a SPECIAL thanks to Horacio, THE BEST SALESMAN! Thank you for making this process as smooth as possible and for always being so transparent with your clients. I been working with Horacio for a couples years now and my family as well and all we can say is THANK YOU! May God keep blessing in many ways. Thank you for making me #TEAMMERCEDEZ

I drove five hours to visit Mercedes of Orlando because upon calling about a particular vehicle I was interested in, the salesman was extremely accommodating and straight forward. Kyle Munoz went above and beyond in making the purchase of my new car a pleasant experience even coming in to assist me on his day off. Honestly top notch from start to finish.

The "number one" reason that I go to MB of Orlando is my service advisor (Mike Shattuck). Hands down! He is professional, personable and I trust him!

Great service, my car had a weird check engine light that no shop out there could figure it out. At Mercedes Maitland they were able to figure it out in couple hours and get it run like a brand new. Raymond is a great serves representative, he was in touch with me all the time, got me a loaner, and gave me some discounts. Special thanks to him

I received excellent service at Mercedes-Benz of Orlando yesterday, thanks to Michael Hertz, my Service Advisor. He is such a professional and kept me well informed every step of the way.

Marcus is very professional and friendly. He always provides excellent customer service. Always on time by never keeping you waiting. Always has a smile on his face and ensures the courtesy car/shuttle is readily available. Also, he offers a bottled water which is necessary in this Florida heat.

Thanks 😊 for the great service I got yesterday. A double thanks to Alberto for helping me figure out how to turn my alarm back on and being understanding about my wipers.

I scheduled a visit to get my oil plug changed and some other things done. my service advisor was Raymond he was extremely nice and knowledgeable . He got everything done on my car that I needed without adding stuff that I didn’t my car is running great and I am so happy I stopped at the dealership I plan to go back to get more things done

Mercedes-Benz of Orlando is the only place to buy a car! The service was amazing and Abdillah Mahmoud actually made car buying fun. The whole team took such great care of me and my family. I highly recommend going to 810 N Orlando Ave, Don’t go to Melbourne or Daytona, go to Maitland for impeccable customer service!

MB of North Orlando has the best service advisors anywhere! I needed a new tire... on a weekend, Alberto ordered my tire and had it replaced as efficiently as anyone could, under our current supply issues. He kept me informed every step of the way and had me back on the road in no time. Thank you, Alberto!

BEWARE of this service department! Alberto the service tech said our car needed almost $7,000 worth of repairs. We said we weren't going to do the repairs. The service manager at Mercedes was polite and apologized for Alberto's lack of customer service and attitude, but we were still charged $180 for them to look at the car. We took it to an independent repair place and it was only $300! DO NOT GET YOUR CAR REPAIRED HERE UNLESS YOU WANT TO BE RIPPED OFF!

Alberto was great and will help you out! Thanks ☺️

I shopped for new Mercedes. Michael Miller, salesman, was excellent in helping me find a vehicle and making a purchase. I really appreciated the straight forward approach and professionalism of Michael and the entire staff at Mercedes-Benz in Maitland. I purchased a new GLC 300.

Absolutely would recommend Mercedes-Benz of Orlando. Great service and knowledgeable staff. Marcus is the best.

This is the only place you should buy a car! Don’t go to Melbourne or Daytona. Go to 810 N Orlando Ave for impeccable customer service. Abdillah Mahmoud actually made car buying fun. I highly recommend this dealership.

love the guys there. very nice atmosphere. Works fast to get you in and out My 4th Mercedes from there

Friendly staff. Very helpful with my purchase which made it stress free and I was only buying a used vehicle. Highly recommend.

I took my 2014 GL450 in for an AC recharge. During the complimentary 10 point inspection this it was discovered that my tires were dry rotted and could blow out any minute. All 4 tires were replaced and I was back in the road with a safe car within 4 hours. Thanks for another great experience Rafi!!!

Marcus Diaz is a true representation of Mercedes! Professional, courteous and truly cares about customers! Thank you Marcus for always being so attentive within your never-ending busy schedule. Your hard work and dedication will never go unnoticed. Thank you for all you do🤗

My service advisor, Rafael Pena, was kind, polite, professional, down to earth and treated me like I was family. He took all of my usual stress of a service appointment off the table for me. He answered all of my questions, and very promptly. Rafael made sure to have my Tire & Wheel warranty info sent in prior to my arrival, making it a breeze for me. I had a construction staple in my tire, which was replaced & covered in full with my Tire/Wheel Warranty. My car was taken back within minutes of my arrival. When my car was returned to me, my tire was replaced and properly aligned. They also gave Lola (my car) a good wash and vacuum during my service appointment. I would highly recommend MB of Orlando, and especially Rafael. He really set the bar high with his stellar customer care and service! 😊

Frank (Francisco) was an amazing Service Advisor. I had my mercedes towed to him for evaluation and he helped me with understanding my options and the servicing from 4 states away! I didn't meet him until coming in town 3 weeks later. His communication and follow up made the distance irrelevant. He truly went above and beyond!

This is my first Mercedes. It is a certified, pre-owned vehicle and exactly what I wanted. With the exception of one individual, the staff I interacted with were professional and low-pressure. Kyle was my salesperson and he did a superior job, especially since he is relatively new to sales. If I owned a dealership, I would hire him away. He was very professional, thoughtful, collaborative, informative and communicated in a clear, timely manner to assist me in walking through every aspect of the process. He is the best salesperson I have ever had for any vehicle I have purchased ( I have purchased 12 vehicles so far). I brought cash, a trade-in and pre-approved financing to the table and he assisted me to walk through each step as seamlessly as possible. If Kyle was the only person I had dealt with, this rating would have been five stars. Unfortunately, I had an uncomfortable and slightly inappropriate interaction with a man from financing. I wanted to ask a couple simple questions about how the dealership financing was structured for comparison with what I had from the bank. His interaction with me was very condescending with uncomfortable references to me wanting to pay "way too much cash" to lower the financing, expressions of disbelief at my credit score (evidently he didn't think mine could be that high) and exaggerated disbelief that the bank could offer me a lower interest rate (actually two points lower than what he offered). His behavior was so off-putting that I asked not to work with him when we closed. Thankfully, Kyle arranged for me to finish my paperwork with another gentleman who did the job without commentary or an air of entitlement. (and also using my bank financing) When I buy my next Mercedes, I will look for Kyle (hopefully at Orlando Mercedes Benz).

I purchased my first Mercedes Benz from Horacio Garcia. I had a great experience at Mercedes-Benz of Orlando as my sales person. I will never deal with any other salesperson ever again. I would highly recommend him.

Service manager is a criminal Thought he could charge me for a warranty item $7400 Sent documentation to Roman lawyer

The service writer was very professional and got the job done, the mechanics on the other hand are not that great on bedside manners. The job was done, and that’s really all I care about. But at the end of the day Mercedes-Benz has always been a status symbol that you have to pay for. Regarding a $10,000 AEM recall that was not free l, the least they could have done is wash the car and remove the grease stains that the technicians left behind all around the car, including the inside, other than that I am very happy with the outcome.

I’ve been coming here a little over 3 years at the recommendation of Benzel-Busch in Englewood, NJ when I brought my car. I told them I was moving to Florida. The service here is absolutely SUPERB. I’m treated more than just an ordinary customer. I feel like part of the MB family here. Staff is wondeful. I’ve been with my service advisor Alberto since coming here and he always takes very good care of me & my car. Provides the “white glove service” I alway entrust my car to Mercedes Benz of Maitland 10 ⭐️’s, hands down.

Because you don’t want to take your Benz to any other dealership except Mercedes Benz.

Job was completed to satisfaction.

The customer service at Mercedes-Benz of Orlando never falls short. The team is informative, thorough and considerate of your time. Marcus is amazing. He is polite and stays on top of your vehicle service to ensure everything is handled as if it were his own.

This dealership exceeded my expectations from the moment I decided to just browse the lot. My salesman was by far the most professional salesman I’ve ever worked with. The entire experience with ordering my vehicle and taking delivery was a smooth transaction….the smoothest I’ve ever experienced.

Service MGR/Represenative, Rafael Pena at Mercedes-Benz of Orlando is more than first rate. He goes above and beyond his duties to take care of customers needs and desires for their autombile servicing. 😃👍

Quality service, performed in a timely manner

Service, personal touch with costumers, friendliness and helpfulness.

Exactly what you would expect from Mercedes - the very best! From the general manager, to the sales associate, to service - professional, knowledgeable, supportive and willing to spend the time to help. If you're looking for the right place to buy your next car, joined the family at Mercedes-Benz of Orlando! I've been working with them for over 15 years and they are "just the best"!

I went to 5 different Mercedes dealerships in FL before purchasing my car. These guys are the most knowledgeable, least pushy and professional by far.

Great time and great experience buying my new C300. Jerry was great to work with. Took his time answering all of my questions. Overall quick process, no hassles. Very satisfied!

This is the best dealership in Florida.No hassle,knowledgeable sales associate (Carlton Small).

Frank G. Was outstanding!

I just have my 5 years service, Raphael Pena was amazing, I have the driver ready to drive me back n pick me up promptly since they have no loaner car, the service was amazing and very knowledgeable, I have been to this branch going through many service manager, Raphael is the best and he is a keeper. Thank you for having him at Maitland. Piat.

Glen is whom I worked with. I reserved vehicle while in transit as advertised on your website it did not have Burmester Speakers nor staggered tires. This is misleading and false advertisement. However, He was very kind. The finance personnel who assisted me with paperwork was inappropriate asking questions that was personal and made a few inappropriate comments. Asking where I reside and why I am Close to beaches but pale and need a tan is discrimination. Asking who drove me to pick up new vehicle, I told him a friend he asked why did a friend bring me was it my other boyfriend or one of my men. Very inappropriate!!! None of Which is any of his concern Or have to do with me purchasing my vehicle. He made me feel very uncomfortable.

The dealer is handy to Maitland and Winter Park. The tech`s are professional. The free washes are great!

As a first time car buyer, Ganni went above and beyond during the entire process. He was patient during my decision-making and always listened to me. He gave me great suggestions based on what I was looking for. As I was looking at different vehicles, Ganni was very thorough explaining the vehicle and its features. He also explained the car buying process in detail. He is knowledgeable and always answered each and every question I had. Ganni was enthusiastic during the process and always brighten the mood with his great attitude and humor. Ganni cares about the customer and made the experience personable. Ganni was excited as I was during my car shopping. He established a great connection with me and my family. He treated me and my parents, who accompanied me, like family. Ganni was always respectful and helped me from start to finish. He never pressured me despite me coming back to the dealership several times when I was deciding. He wanted to make sure that I was fully satisfied with the car I purchased. He delivered his promise by helping me get the car I wanted. He accomplished that and what it means to help somebody else! Thank you to Ganni for making this happen! I am very satisfied with my purchase and I am in love with my GLC 300. I will never forget this great experience!

Drove away in my new car last week. I was out the door in less than an hour thanks to Mike Stahlman. He was great to work with, from start to finish. He worked with my availability and was very helpful and friendly. I'd definitely recommend shopping here.

Frank is great. Extremely knowledgeable and friendly! The best service advisor ever.

service was excellent i will go back when necessary

Had B service on my car. Loved how the process went from start to finish.

Bad service provided regarding fixing a problem with the AC in the car that broke the very next day after they claimed that ‘everything was fine’ for a long out of town trip We were stranded out of town and service department in Orlando was of absolutely no help and wouldn’t even return our multiple calls. Called multiple MB service centers and out of town and no one was willing to even look at the car. Frustrated and disappointed with MB

Francisco was polite and efficient

I went there to install a head unit , Raymond told me it’s gonna be 2 hours .. i end up waiting for more than 6 hours .. and the unit is not working properly . They said we don’t guarantee parts not bought from us . I paid 400 for nothing .. i don’t recommend this dealership for Mercedes ever

Marcus Diaz took very good care of me and my vehicle, I highly recommend him and the service department.

This was an excellent experience with every aspect of the car purchase. Glenn was professional and followed up each step of the way. Ramy explained the contract and all upgrades and moved us through the process with ease. The follow up after the purchase has been remarkable.

Mike hertz is the best advisor

I can always depend on Alberto to get the job done anytime I have an issue with my car! He is reliable, punctual, and most importantly dependable! This dealership is really good! 10 ⭐️

They were polite and professional Our vehicle repair was somewhat costly and the adviser went on web and found coupons saving me over $100 Will take my Mercedes there in the future

Had a great experience with MB of Orlando with my sales rep Marcus and manager Iash. Both were professional and responsive. Follow-up has been diligent and expeditious. Closing was also a great experience with my new permanent plate installed and out the door in 20 minutes. Great people here!

Great responsiveness and professionalism by Marcus and Iash. A great car buying experience!

Mike shaddick and many other employees are very professional and helpful in explaining the problems and work needed to correct problem

I’ve always heard visiting a Mercedes-Benz Dealership you get nothing but the “Best” service and your dealership definitely delivered. Everyone I came in contact with was very courteous and professional. My Sales Associate, Michael Miller was awesome throughout the entire process. Thanks MB of Orlando for a wonderful car buying experience!

Don't go with earlier year Mercedes Benz that was not purchased at the location, especially with extended warranty. They don't like our folk there, lol.

Mr. Anass Gannaoui set the bar across the board for a perfect car buying experience. He was a true professional and polite!! There was no pressure and his approach was very relaxed. From the moment I reached out to Mr. Gannaoui with an email inquiry, he was very responsive and knowledgeable; not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Mr. Gannaoui’s communication was very clear and the final price was exactly as discussed prior to meeting him in person. Mr. Gannaoui’s attention to detail and my total satisfaction was unparalleled. Mr. Gannaoui went above and beyond in every aspect including holding the vehicle for me until I arrive at the dealership and staying after hours until the process was finalized.

Mr. Anass Gannaoui set the bar across the board for a perfect car buying experience. He was a true professional and polite!! There was no pressure and his approach was very relaxed. From the moment I reached out to Mr. Gannaoui with an email inquiry, he was very responsive and knowledgeable; not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Mr. Gannaoui’s communication was very clear and the final price was exactly as discussed prior to meeting him in person. Mr. Gannaoui’s attention to detail and my total satisfaction was unparalleled. Mr. Gannaoui went above and beyond in every aspect including holding the vehicle for me until I arrive at the dealership and staying after hours until the process was finalized.

Start to finish, a great car buying experience. Thanks to everyone.

Great dealership with no overpriced over the MSRP. no hidden fees.

Service Manager Ray Cornell recommended & gave my vehicle the service needed with experience, & exemplary expertise along with exceptional courtesy to this customer. For me this rates 5 Stars!

First I'll preface this with, this is in response to an email survey about my service, but the only choice was to publicly post. So here you go MB. And don't bother with the GM response "oh please contact me to resolve", I'll be there I'm sure in 6 weeks when I need ANOTHER alignment or tires for 7 or 8 hours sitting and waiting. Now onto the "review".. Let me start by saying i have been an MB fan boy for years. I'm on my 3rd AMG and love it. But this will be my last. Now for the not so good. This is a great dealership if you don't value time, nor understand how cars work, then you will be blissfully happy with the service. I scheduled a brake job 2 weeks in advance (due to the dash alert "check brake pads". My AMG sends a diagnostic report over the air to MB. My appointment reminder tells me 3 times to come in for my brake job. I arrive 9am, then at 11:30 I was informed that in fact I do need brakes... but they don't have them in stock and it will be a few days!?! That is BIG failure in the system, my pads should have been in stock, they had plenty of lead time. I was also there for my 5th alignment in 1 year (and on my 3rd pair of tires this year). I've had 3 AMG's previously and never had so many problems. The tire wear chart hanging in the dealership shows how my tires look at 5-6k miles and the chart describes a suspension issue. Well I'm always told " I don't have a problem... I have an AMG" even though the car won't hold an alignment for more than 1k miles. The inside treads have steel belts and tread separation at 6-8k (while the rest of the tread and tire looks brand new w/ +12mm of tread left).. btw I never "track" my car, I don't do burn outs, I take corners just like every car in front of me. And my daily driving is mainly 6 miles round trip taking 2 kids to school (30mph limits max the whole way) .. I've changed tire brands 3 times as I'm always told "oh brand xxxx is traaash" Goodyear, Michelin, Perelli, top of the line $500+ each tire doesn't matter lasts 8 months top. Car won't hold alignment under warranty but I'm always told I must have hit a curb or well sir alignments can get knocked out as soon as you leave our parking lot. Even though my car is immaculately cared for and zero curb rash, pot holes always avoided. Worst part is the time waiting, appointment for 2 tires (which I order to my house online and bring in because they always have problems sourcing my tires.. you know the old covid supply chain excuse. ) and an alignment at 9am usually takes me 5-7 hours as sit there all day waiting. I don't know if it's MB quality on this latest gen of AMG or the fact my two local dealers were bought out by auto nation at the same time but I'm done with it all. And it's sad because the Eqs was my next choice but no way I'm getting on a new product like that because I can't trust it will be nothing but problems. Ps.. I'm ISO a good Euro indie tech in CFL as I heard they can "fix" this problem.

GREAT CAR AND GREAT SERVICE

No way these are all good reviews about this location, I’ve had nothing but issues at the Maitland location over the years. Enough to make me reconsider buying another Mercedes..

generosity on high levels of fair pricing...friendliness and efficiency...I received my vehicle in such a quick timely manner...

This weekend I went to the dealer without an appointment to check on my car. They took me in even though they were busy. While I was waiting a sales man came by and talked to me, after offering me a quote for my car we test drove an S class convertible. Now I’m thinking of switching! Friendly staff, will go above an beyond to satisfy the customer.

Carlton was able to quickly respond to my auto needs and we found an awesome car that I purchased and I'm totally in love with it. This is my 3rd purchase with Mercedes in Maitland. Great service!

I've had really good experiences for both of my service appointments for my vehicle at the Mercedes-Benz of Orlando location. I plan to continue to take it to this location for my future service needs!

My advisor Marcos make sure the mistake the made with my C300 4 MATIC was taking care off, and delivered the car the way it should be. Thanks Marcos

Had a great experience purchasing my new GLB! Claudia and the rest of the team were great to work with! Highly recommend!

Had a tire damage on my GLC300, made an appt at MB of Orlando to change the tire. ended up changing 2 tires due to wear and tear on the other one my service advisor, Chris, had it done in 1.5 hrs, MUCH faster than the expected 4 hrs, great job, rebalanced all tires and returned my car clean inside and out:) They also provided a MB shuttle to pick me up at home to come get my car when it was ready. This is quality of service that I always get at this dealership, I’m very pleased with them and highly recommend MB of Orlando.

From the time i arrived until i left with my new 2022 GLC300 the process and the attenntiveness of Michael Miller was exceptional! The whole process was super smooth and i was in an out of the dealership within 2hrs of getting there. Thank you so much for ypur service! 10000/10!

Had a flat tire drove it in with the deflated tire about 7 pm customer service took great care and the next morning at 8:30 the car was ready with a new tire. I purchase tire protection when I purchase the car . Great investment . Great Service

This location has always met my expectations and shown great quality in their work. They have been very quick and efficient with my repairs and services to my car. I would defiantly recommend.

I took my Mercedes into this dealership and they claimed they did a diagnostic (I never saw it), and they changed a battery in the back. After charging me over $600, the problem I brought it in for still exists. I later found out that the battery the replaced was fully functioning according to a different dealership who checked the battery when my husband brought it in. I feel ripped off and lied to.

Excellent service and team. Great new experience. Found my Mercedes Dealer in Orlando. Thanks, Claudia and all the service team.

Mike S in the service department is always very helpful in getting any service issues handled fir me. He is a great asset

I went in for B service on my C300. No loaner was available which is understandable with the car shortage. The service coordinator Mike Hertz was friendly.

Bob & Glenn as usual were very professional, honest & fair - I think I have purchased 20 + vehicles from this DEALERSHIP- I was extremely satisfied with each purchase

Great service - polite employees - facilitate nice and comfortable

Commitment to details; service department has absolutely wonderful staff, from the persons who answer your calls, to your assigned advisor, to the person who drive the shuttle. My advisor, Marcus, is a joy to work with; he keeps me informed on what’s happening with my vehicle; he’s very focused on safety and satisfaction.

First time owner of SLK55AMG, so first time servicing it as well. Easy online booking service appointment. Great customer service, good communication on service needed. Great review of past service records, and what service was just updated. Lots of communication during the process over several days. Very pleased!

Marcus Diaz was great! Excellent service.

I took my SLK 350 into Mercedes Benz Orlando for a complimentary Birthday overall inspection & car wash last week. All good! Mike Hertz really takes good care of his peeps. I am very happy with the care & service. I would recommend them to my best friends, etc. Thank you!

I have been a customer for over 15 years, The service and staff have been nothing but exceptional constantly. They treat us very well from the time we call and when we visit. They update you on your service in a timely manner and all service is done with perfection and to my satisfaction. I highly recommend Mercedes Benz of Mailtand.

The service people are very nice and recall was done in the timeframe that was communicated clearly.

Excellent Customer Service! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

False advertisement!!! We scheduled a test drive for a car, we even checked the availability of the car to see if it was there on the lot and their website said yes it’s available! We drive 30 minutes and the car is not there how about that!??? And of course we get a million apologies which does us no good! All the more reason to go to Carvana or cars.com to buy a car! I will never recommend this dealership to anyone nor will I ever buy a car from this dealer, false advertisement!

My car has been at this dealership since 9/15/2021 for a engine replacement. My rep is very dismissive or unresponsive. Everytime I call, it’s a different excuse. I called the GM and he stated I would get a call back, it’s been 4 days still no call back. They seem not to car.

Victor and Claudia made this the best experience we have ever had. Thank you both!

Very Good service indeed

Very bad experience

I have actually changed over to this dealership after my salesman transferred over. I have a 2020 A220 that I brought in for my schedule B this was on Aug 18th .. Needless to say my car was not sounding right about a month and a half later. My engine coolant light came on. I scheduled a appointment on 10/18 to have this reviewed. I was told by my service advisor that my coolant was not filled. He advised that he filled it but of course I got a message stating I missed my appointment. Typically, I do not leave these types of reviews. Mistakes happen but the fact that it is not noted I was there say’s a lot. I definitely wanted a record that I was there and that there was an issue with my vehicle as it still does not sound right. More than likely I will be going back to my regular location even though it is further away. Please check your cars after your service.

I just purchased a jag xj 2019 from Roc who drove it down to Boca Raton for me. the car is even better than was explained to me and the service and honesty from Roc is the best i have ever experienced. i strongly recommend this dealership thanks again judge

The salesperson extremely helpful and followed up.

Outstanding customer service. Took great car of me and my Mercedes!!! Would recommend them highly!!!

My salesman, Mr. Volence, very knowledgable about the car. Also, my service writer, Mike Hertz, very dependable. Has been dealing with him for years!!

Glenn put me in an SL-550 at a great price and when I stopped by the other day, Drake Grable in service was top notch as well. I highly recommend shopping here for the MB of your choice!

Raul and Edmond are the best. You won’t find better customer service anywhere. Thank you for helping me with my new car!

Very professional customer service. Explained in detail any issues found during the maintenance service. Workmanship is excellent. Very pleasant operation and facilities. Customer lounge is comfortable while you wait.

Wonderful customer service!!!

My service provider Alberto is simply amazing. Always personable and pleasant. Problems diagnosed and fixed. Great communicator!

I had a problem. Apparently my transmission didn't like my radiator. The solution was very expensive because it involved replacing the transmission amongst other things. Fortunately, I had two things going for me. First, I actually had a warranty that had not expired (and I received many calls from people all over the world who were concerned about my warranty. The other thing going for me is Drake Graebel. Drake has been my guy at MB for years. He is understanding, responsive, and solution oriented. He took over dealing with the warranty company, provided me with an automobile, and got the work done in a prompt manner. I am a fan.

I’m new to the Mercedes family and so far I’m very impressed. I’ve had Johnny as my “service guy” twice now and he has been nothing but professional, courteous, and attentive. Definitely an asset to the Mercedes team!!

High volume dealership where service department seemed more focused on quantity over customer service. Additionally for the first time I could not get a loaner car since my Mercedes was out of warranty. I live over an hour away so I had to take an Uber ride to the nearest car rental agency. Seems like they should have at least offered me a ride to the rental car agency. I have been to multiple Mercedes dealerships around the Country and I do not consider this up to normal Mercedes standards. I won't be going back.

This dealer had our car for 2 weeks for key programming. The communication is horrible. No one called to update us, no one returned our calls. The phones wasn’t answered when we called. They blamed there phone system. Although we texted our service guy directly….calls were never returned. The manager was useless. Refused to see me when I showed up at the dealer. Ordered one key and they claimed it was defective and had to order another one after speaking to Germany. Service is HORRIBLE. I will never use them again. Marcus was our service advisor and the manager was Ed Taylor. USELESS!

Fast, friendly service! Will go back again!

In my view the service manager makes or breaks your long term relationship with a dealership. My experience here with the service manager and staff is beyond excellent. They listen and respond cheerfully… I could not ask for more.

Great cars, good customer service 100% recommended 🎊🎉

I had an easy and fairly short wait time while my vehicle was getting serviced. I believe Michael was assigned to me and he was completely professional through out the entire interaction. Made me feel like a valued customer.

Overall very good. Service advisor could have reviewed items individually rather than just saying all were good. Dealership seems a little understaffed.

Warranty work, needed wipers replaced was taken care of immediately

Our service writer, Drake, has worked to provide us with an awesome experience at every opportunity. Christy added a real upbeat, personal touch to our experience too. Thanks

Good and honest service. Professional and courteous. Effective and timely

Very good Custumer service, in the service department as well as sales. Have purchased several cars there and always service our car there. Highly recommend them.

My entire experience was very professional in every aspect.

Maitland Mercedes Benz is the best location to get your service! Drake Gable has always been good to us & this location always delivers!

I loved buying Mercedes with Mr Glenn on Mercedes Benz at Maitland FL , it was an easy and smoothly transaction also before leaving the store i saw some details in the car to fix and he was promptly there to help me . but within a week of the purchase the car started to shake when it was going over 70 miles an hour. I took it to mercedez because it is still under warranty , they looked and said I had to balance the car , so they did it and it improved the tripidation , but after 2 weeks the same vibration returned but stronger , I took it again and they analyzed it and realized that the front tires needed changing and so I had to pay almost $1000 because it was no longer under warranty. in short , the problem has always been this , but they preferred ( make up the problem ) until it went over the guarantee for me to pay . I don't think mercedes was professional doing that . Well , I would like my feedback to be just about good things , but anyway .. I thought it was very important to report this to help a next customer !

Despite my being late for my scheduled service, Service staff was timely and polite, all my questions answered by service agent, he treated me like a valued customer - which does not always happen I think due to the age of my car. He was very helpful and knowledgeable.

Mike Shattuck is the most courteous, efficient and professional service rep.....ever!

Special thanks to our sale guy Marcus great personality made the purchase very easy...

I received excellent service yesterday including a loaner vehicle.

Was able to get an appointment right away for scheduled maintenance and a minor repair

Car buying experience was pleasant and easy.

I’m extremely aggravated and disappointed in Mercedes Maitland service. To say I’m upset is an understatement. I took my car here two weeks ago with a pre-scheduled appointment for a paint defect where the paint on my passenger door is clearly bubbling up after owning it less than a year! I was told by my service advisor (won’t mention their name) that they would take care of it due to warranty. My car sat there for 2 weeks with NO returned phone calls after 4 messages. I finally sent a text and then got a call the next day saying “we can’t fix it under warranty because you were hit.” NO, I was not hit! I have no dent or paint missing! This is a paint defect that 2 certified Mercedes mechanics previously confirmed was NOT the result of being hit. I’m positive if I was hit I would have an accident report! They didn’t want to fix it because they couldn’t make money off me if they did. On top of this, they gave me a loaner car that was dirty inside. It was not clean or disinfected whatsoever- fingerprints and sticky spots all over the seats and leaves in the trunk. I’ve lost ALL faith in Mercedes and once my lease is up, I won’t be buying another one. To wait two weeks leaving me hanging just to go back on their word is deplorable and ruined my weekend. I also saw on the Mercedes Me app they left my car unlocked for hours at a time so I kept locking it remotely. They didn’t care about my belongings inside apparently or it would’ve been locked the entire time since they didn’t plan on fixing it anyway. Shame on Mercedes. Two weeks of waiting for my car for nothing. MERCEDES: Don’t email asking customers for reviews if you’re going to be disappointed in what you hear. And don’t bother responding with your generic comment about calling you to make it right unless you can guarantee you’re fixing my car at no charge !!!

Getting ahold of anyone for answers is near impossible. When you do talk to someone, there’s never a definitive answer. Service had my car for a week immediately after purchase to fix a scratch and a wheel (identified at the time of purchase). After expecting a 2 day turn around and lasting a week, not only had the scratch not been fixed, but there were new scratches that happened at the shop. Now I am wasting another day waiting (hopefully for them to fix it). I DO NOT recommend this place at all.

Marcus is the best service technician ever! He?s always polite and very knowledgeable about your vehicle needs. He provides the best available options for your vehicle and explain in details. This is why I rate him five stars ???? ?? ?? ??

The salesperson Glenn made buying the car very smooth. I was impressed that he had everything ready when I went to pick it up.

1.0 star rating The worst dealership EVER!! they sold us services that we didn't need and didn't want to take care of our problem we had with our new car . I take my 2020 c300 for its first service and wanted the service department to look at my automatic trunk opener, wasn't working at all , service manager says the system is basically junk and doesn't work well even with the more expensive cars ,sounded like he didn't want to be bothered with diagnosing the problem. so he sold me a brake fluid flush at 10k miles, the only reason to change the brake fluid at 10k miLes is when the car is under extreme conditions such as severe weather and used as a commercial transport vehicle, my car basically sits in the garage most of the time !! The dealer is dirty and would not recommend this place at all , plus when we bought the car the sales manager didn't give us an option to transfer tags from our old Mercedes,and I highly doubt they even changed the oil, I mentioned I looked at the oil after the oil change was done and it was so black and dirty , the manager said the synthetic oil captured all the dirt from the engine as soon as you start it that's why the oil looks so black , funny my 05 SLK oil never looked that black after changing the oil . Never buying a car from here again!!!

The process from initial communication, to value for trade in (was Fair price), to working with Michael Miller and Victor Miller on purchase was smooth and no tactical pressure. The dealership is low key but very friendly, not all the amenities of other dealerships but fair pricing. would recommend them!

Even though I got to the dealership 2 hours before they closed the team worked through it all the way until 9:45pm. I was very impressed of how patient and friendly they were even after closing time. Charlie, in sales, really did go above and beyond and explained every little detailed about my new Mercedes-Benz! I was very impressed! Never had someone explained a car and every button as well as he did. Victor, the finance manager was able to get me approved literally right before they closed corporate to give me an amazing deal! I am so happy that I ended up at Mercedes-Benz Orlando! I am Truly satisfied with my experience while purchasing my dream car! I sure will be back in 28 months!!! :)

We purchased our GLC300 from them two years ago. We always feel like family when we go there for service with Rafael and feel like he is looking out for us with his recommendations. Mr. Berryhill the GM always hunts us down to say hello. We highly recommend Mercedes Benz of Orlando and having purchased and been serviced at other dealerships in the past, we would not hesitate to buy our next Mercedes from them.

Raphael pina is amazing alway provides excellent service.

Promised more than they delivered. Salesman was great, the car is good, dealer prep was lacking in details! Car was not properly Detailed.

No pressure car buying! My salesman Mike was easy to talk to and easy to work with.

Mike Hertz, my service advisor, has done an awesome job working with me on getting my vintage 2006 CLK 350 serviced. The technicians are also top notch!

The experience was great. Repair was done in a timely manner

My situation require immediate service, as the emergency brake on my GLK350 would not release. What seemed a nightmare at first, was quickly handled after calling roadside assistance. In under an hour, towing service came out and I was able to get my car over to the Maitland Mercedes dealer. From there, Drake Grable, advisor made the service needed happen within a few hours ! Not only did I get a new emergency break installed, my car received a hand wash too. Not exactly how anyone wants to spend their day, but I?m grateful for the dealership, roadside assistance, Drake and the service team involved ?

Went In Today For Tire Pressure & All Fluids Filled & Car Wash Have Been Going To This Locación Since The Beginning When I Purchased My CLA 250❤❤ Great Service & Wait Time Was Very Fast As Always A Pleasure TY

Unfortunately, I cannot recommend Mercedes-Benz of Orlando at all. They made gross misrepresentations about the pre-owned car they sold me, and then were very difficult to deal with to resolve the issues. They did not want to work with me to ensure I got the car they told me they were selling me, and for which I paid cash. Their only offer in the way of a remedy was to give me my money back, which I didn't want. I have had the car in my possession for five weeks, and three of those weeks it was at another dealer getting the things fixed MBO knew needed fixing and failed to fix prior to the sale. Furthermore, the temporary tag they gave me has now expired and there is no record of my car's VIN in the state system, indicating that they either are holding up the title and registration paperwork, or they filed it incorrectly. They have yet to address this title and registration issue for me. So, 0 out 10; do not recommend. The ONLY good thing to come of my dealings with them is that I got a great car, in spite of all the falsehoods and misrepresentations

Excellent, as always. Would highly recommend to others.

My main regret is "no Mercedes hood ornament" to aid in my parking garage space. At 84 on April 21, I live in a CCRC and the parking spaces are tight. I really miss my Mercedes hood ornament, which I have had on all of my Mercedes since 1979! But all of the Mercedes personnel in Maitland were excellent!!!

I recently purchased my first MB at this dealership. I had visited and interacted with the South Orlando dealership and did not feel valued so I decided to try the Orlando dealership, before calling it quits and going back to a Lexus dealership. Nothing against Lexus, I’ve enjoyed them for years. Just wanted to spice things up a bit and still keep it classy and I was able to do just that at MB Orlando. Special thanks to Roc who I worked with over the phone and email and Mike who ended up being my outstanding salesman. Mike made our experience amazing and was very accommodating. Thanks Mike and the entire MB Orlando team. I think you have a customer for life 😊

My tire light came on and I brought my cla 250 into the millenia location on my way home from work. Two days later the light was back and I called to get the tire checked. They had no availability until the following Monday unless I went and waited for an opening. I called and got an apt within a few mins and the process was positive. Alex Rodriguez walked me through every step, from check in to finding our the tire needed to be replaced. They had an accurate timeline and I was able to work from the lounge while they took care of everything. Once completed I had a few additional questions about touch up paint and oil change timeline. Throughout everything Alex was positive and took the extra step. They were busy and I never felt like he was rushing me out the door. Though the dealership is a bit out of the way, I will schedule future maintenance here because of the level of service I received today.

I purchase a 3 year maintenance for over 2k for my surprise the services does even cover rotating the tires plus they will no even provide us a loner car so we had to take a Saturday to go and get the car services I will never buy another car from them they missed let us

Mike Hertz has been our tech for over 25 years and he is always receptive to our needs. He has been outstanding to work with all these years and even though we recently moved more than an hour away, we still use MB in Maitland, Fl. for our purchases and service needs. The reason we remain loyal to this dealership is largely to do with Mike.

Fast and complete service. Outstanding service rep Marcus Diaz and no one better than my salesperson from 2018 Claudia Grazioli ?? She the best!!!

Was promised a response from the finance manager regarding service I pre-paid and fully expect. Also service reception employee was very rude taking personal video calls while I waited to be completed.

I highly recommend going to Mercedes in Maitland. By far the best car buying experience I’ve had. Wonderful people who have been there for years. I went to the location at millennial and they didn’t have time to work with me. Marcus, my sales rep was very helpful and listened to what we are looking for.

Starting problem (Smart for Two EV) Tech could not duplicate the problem. He and Service Adviser were very professional and tried their best. Problem re-occurs.

New to the area - used the service dept for the first time. Very professional, efficient and high quality service. They were able to fix something that initially was thought would have to be replaced, reducing the expense by a substantial amount. Happy to have found a quality service provider!

Excellent customer service, kind staff, and helpful.

Last week I purchased beautiful S class for $50k, sales process easy. I had a problem with a soft closing lock a week later and found out that they gave me a "great" 90 day warranty that they didn’t activate. When I called, it took 3 days to get the warranty turned on ( without car). Then the warranty company declined the claim because they said I have to wait 60 days to make a claim, unless I take it to an Autonation store. In Jacksonville, where I live that means taking it to a Ford dealership—who doesn’t even have Mercedes diagnostic equipment. I gave up and paid for the repair. Hopefully,I won’t need this basically worthless warranty— Ford dealerships can't fix Mercedes. Even better, maybe they’ll make it right and I can amend my review.

Process was easy. Everything well explained. Team, especially Marcus, were easy to work with. Will buy from them again.

Best experience I had buying a car. Frank and Nick were great! Really satisfied with the car and service!

Purchase beautiful S class for $50k, sales process easy. I had a problem a week later and found out that they gave me a great 90 day warranty that they didn?t activate. When I called, it took 3 days to get the warranty turned on ( without car). Then the warranty company declined the claim because they said I have to wait 60 days to make a claim, unless I take it to an Autonation store. In Jacksonville, where I live that means taking it to a Ford dealership?who doesn?t even have Mercedes diagnostic equipment. I gave up and paid for the repair. Hopefully I won?t need the worthless warranty. Even better, maybe they?ll make it right and I can amend my review.

Had to returned the vehicle back 3 times after the initial repair. Oil leaked.

They do not do their job well. They took over 3 months to transfer a title and in that time they sent me a FALSE temporary tag registered to someone else and that got me ARRESTED!!! Their inability to do their job got me arrested in front of my young cousins. I would never buy from them ever again!

First, I would like to thank the Mercedes dealer staff which was unbelievably awesome. The sales lady Claudia was absolutely amazing. She helped a lot since the beginning, she helped me build the car I wanted and paid attention to every single detail of what I wanted. A week before I went to the Maitland location I went to the Millenia location, When I first got there I felt like I was not welcomed at all. I was very excited to buy my new car but the sales guy was not friendly and did not care at all, it was right after I spoke to a friend of mine that recommended me the Maitland dealer and I'm very delighted for going there. Thank you very much for this amazing experience.

Had routine service performed on my vehicle. No problems were reported with the service. My Mercedes Benz has a total of 299,419 miles on the vehicle. Original motor and transmission and it runs good. Thank you for building a quality vehicle.

I purchased my first Mercedes and brought it in for the 10,000 service. Drake Grable, my service advisor was very knowledgeable and kept me informed during the process. The process was efficient.

I recently drove over a metal rod that got caught in my wheel well and made a terrible noise while I was moving. I called Mercedes Maitland and they were able to look at the problem same day and remove the rod while I waited. Fortunately there was no damage to the tire, brakes, or the well. I have been a customer for 13 years and always have a good experience. However, the service I got from my advisor and the service techs this time went above and beyond.

I have been sending all my vehicles to the Mercedes dealer for over 15-years nd is very please with the quality of their service, courtesy of their staff and pricing for work completed. As a result, I have recommended a number of my relatives and friends to this dealer for sales and service; they are all satisfied and impressed. Keep up the good work.

Service was provided as promised. All steps were explained and completed in the time frame they committed to. I appreciate the nice lounge with coffee and space to use my computer.

Great Service, my first MB and I'm satisfied with the class of service that I expected buying a high end vehicle.

Always great customer service and Mike H. Is the best. Always helpful and explains everything in detail. Great experience all around.

I love the car .. I have it now for couple weeks ... it?s awesome!!

Everyone was focused on helping me out, I had a tire issue that needed to be addressed and I did not have an appointment.

I have been a loyal customer since 1992. I have had only positive vibes. I recently had a blowout on the Turnpike. I called the dealership and was told that the Svc department was closed at 3pm and my ETA would have been after 6pm . About 15 minutes later I got a call but did not recognize the number........the caller was MARCUS DIAZ. He asked me if I was safe and I explained I was on the tow truck and would be arriving after 6pm. He reassured me he would wait for me and not to worry as he would have transportation for me to get home. True to his words the tow truck drove up and he was there like a parent waiting for his child. I have always had a good review but I am even more convinced. Thank Marcus.

My service advisor, Mike Hertz, is always top notch and provides me with excellent customer service. I really appreciate his tremendous attention to detail.

Have had issues with passenger air bag and restraint system for years. Light was constantly on and parts were replaced, but then the light would come back on. Was told at times nothing was wrong and light reset. Finally last year, was told it would be repaired as but parts needed to be ordered. Took 3 months of calling a few times a month and corporate office to finally get ?the parts?. It is now fixed, and I am hoping it doesn?t break again, as I don?t want to go through this again. On plus side, employees were always polite, but unfortunately, nothing was getting done.

I went to gave services to my car and it was terrible. I am very disappointment with the service. They do not gave any receipt of what they did in my car. My car had a sign that said that need maintenance and that is why I went and after they returned the car the sign was there and I had to returned the car again. I came from the dealer and I saw a damage in my car. They changed the a cover from the are where the cars is reworked.

I was able to make my appointment on line for the next day. On arrival, I was greeted immediately, the service was concluded quickly and check out was very efficient.

Just completed a GREAT experience with Raul, Nick and the finance and service teams. Really smooth transaction process. Highly recommend doing business here!

I had an excellent experience with this dealership service last week when my car wouldn’t start. They helped me with roadside assistance and got me back on the road quickly

This was by far one of the best car buying experiences I have ever had. From the time I walked in the door, the Mercedes Benz of Orlando store treated me with dignity and respect. In addition to the exceptional service, and beautifully well kept store the process was very quick. They really respected my time and got me in and out leaving me plenty of time in the day to enjoy my new car.

We had a great experience dealing with Jerry Pare when purchasing our used Lexus. He was always prompt, courteous and always working with us for the best deal. I have purchased more vehicles than I care to admit and can say without a doubt dealing with Jerry was the smoothest and easiest transaction ever. A

The service department is efficient, friendly and knowledgeable . I can always count on them for excellent customer service. Thank You!

It has been about a month since my service on my 2020 GLS 450. I scheduled it about 3 weeks in advance as I was told there would be a loaner available if I waited that long. On the day of service there was no loaner available, so I was driven to Enterprise to get a car. In the afternoon when my car was ready I dropped off the rental per my instructions at the dealership and was told that was that. 3 days later Enterprise calls me and told me they were charging me $118.00 for the car as nobody from MB ever called to tell them their vehicle was dropped off. I called the dealership and was told the service manager was "handling it" but I should call my bank and dispute the charge. So now the problem between MB and Enterprise has somehow become my problem. I e-mailed MB on 1/22 to follow up because nobody had taken initiative and followed up with me. I was told that day the service manager would write a check to reimburse me for the cost of the car rental. As of today I have received nothing nor heard from MB again. Losing a loyal customer that has gotten 2 cars and spent thousands in service over $118.00? Even when I e-mailed the GM, Mr. Berryhill, he copied me on an e-mail to someone else with a simple "get this resolved". No apologies, no "this isn't representative of us", nothing like that. Overall just terrible.

Ivan Borgon was pleasant to work with, professional and kept me updated on the parts/service progress. It's very help to be given a complimentary loaner car to drive.

Great service and knowledgeable staff.

I always have a comfort level with staff when needing any service.

Service was fast checking in and my car was finish and clean when I returned from a appointment.

First met Francisco when beginning the initial stage of "just" looking. He was excellent, no pressure whatsoever. We continued to look, and returned to buy from him.

Mike Hertz is my service adviser is great. He?s knowledgeable, always available, and honest about work to be done.

Mike Herts did an excellent job from start to finish. Care and concern was given from the time I called to say that I was running a little late until I arrived and was turned over to Mike. He was very personable and thorough in his explanations and care with my vehicle down to the cost.

Mike did a super job. He is very professional and made sure everything was complete.

I had my car serviced there just recently and Mike Shattuck and his team took really good care of me! I also purchased my car from this dealership the day after going to another dealership that did not provide GREAT Customer Service. Kudos to you guys for setting the standard high!

Great experience as usual. Purchase process is Hastle free, effective and efficient

Ray Lopez my service provider was awesome. If I had a question, he had the answer. Incredible job.

Mike Hertz was excellent! Very attentive and got me in and out because he knew I had a lot of business needs I had to attend to.

I would like to recommend Mr CHARLES LITMAN if you are looking for a honest and knowledgable sales agent.

Mercedes Benz personnel were pleasant; their service department explained in details the needs of my vehicle. Their representative kept me informed and at the end they provided a final bill which was reasonable to the care of my vehicle. Thank you.